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Esther Ru Bay

Esther Ru Bay

House of Travel Papamoa

For over 20 years, I’ve had the incredible privilege of helping people explore the world. From weekend getaways to once-in-a-lifetime journeys, I’ve sent travelers to every corner of the globe—each trip teaching me something new and deepening my passion for travel planning.

What I love most is working with people to craft experiences that go far beyond just itineraries and bookings. Whether it’s a romantic escape, a family adventure, a cultural deep dive, or a soul-searching solo trip, I take the time to understand what matters most to you. Together, we create meaningful, memorable journeys that you’ll carry with you for a lifetime.

In the past few years, the travel landscape has changed dramatically. Flight disruptions, evolving health regulations, and new requirements have made things more complicated than ever. But with experience comes adaptability. We've become experts at staying ahead of the curve—navigating changes with confidence, keeping you informed, and ensuring your plans stay on track no matter what.

My goal is simple: to take the stress out of travel so you can focus on the joy of discovery. From the moment we start planning to the moment you return home, I’m here to make your experience smooth, enjoyable, and truly unforgettable.

Travel might be more complex today—but that’s exactly why having someone in your corner makes all the difference. Let’s plan something amazing.


Esther

Lisa Crawford

Lisa Crawford

House of Travel Lower Hutt

My love of languages and exploring the world has naturally evolved into a career in travel. I enjoy discovering what motivates your travels and tailoring your trip to suit your own style and interests.

I have travelled extensively across Europe and lived abroad both in the UK and Paraguay. Recent travel highlights include cruising Hawaii’s Islands and experiencing the best of Washington DC.

My special interest is in cruising, from the world’s largest floating resorts to casually cruising Europe’s rivers or the more adventurous Expedition ships to the Antarctic. There is a cruise possibility for every personality and preference!

I look forward to getting to know you and helping you to get the most out of your next adventure. 

Lisa

Chanel Gray

Chanel Gray

House of Travel Palmerston North: The Square


From a young age I dreamed of taking adventures and exploring the world, and my passion has continued to grow the more places I have visited.

I love sharing my knowledge and experience with clients, and helping them plan their dream trips.

I'm a passionate traveler & always look forward to planning the next trip, whether it's for my clients or myself.

So far I've visited over 33 countries & experienced many types of travel including independent, small group tours, coach touring & cruising.


Chanel

Kelsey Mackay

Kelsey Mackay

House of Travel Hamilton East (formely Calder and Lawson)

Travel has always been more than just getting from A to B for me, it’s about the experiences, the memories, and the confidence that comes from seeing the world in a new way.

I love helping people plan trips that truly suit them, whether that’s a relaxing island escape, a once-in-a-lifetime adventure, or a well-earned holiday where everything just runs smoothly. I take the time to understand what’s important to each client, and I’m known for being organised, responsive, and honest with my advice.

Having travelled myself and worked closely with trusted suppliers, I enjoy sharing practical insights and industry knowledge that help take the stress out of planning. From the early ideas right through to the finer details, my goal is to make sure you feel supported, informed, and excited about your holiday.

There’s nothing better than hearing about a great trip when clients return, knowing I’ve played a small part in helping create something really special and it's certainly making my Book-It "List" turn into a Novel!

My favourite place I have visited is Puerto Rico - from the beautiful white-sand beaches and the best coffee & chocolate I’ve ever had, this country is so rich with culture. It’s sure to be a memorable port stop on your next Caribbean Cruise.

The next place I would love to explore is Indonesia & South America!

Kelsey

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