Customer Reviews
93% of customers who book with House of Travel rate us 5/5
"So knowledgeable, quick to help, friendly, and understood everything I needed. Excellent advice given - he explored lots of options in a difficult time."
Toby"Vicki was very friendly and helpful with our flights and accommodation. Kept us informed and helped with travel insurance."
Owen"Angela provided a truly professional service from start to finish. She was helpful, and made the whole experience smooth and enjoyable. Her customer service was excellent. On top of that, her kind and friendly personality made a big difference. I would happily recommend her to others."
Daria"Friendly helpful very pleasant to deal with"
Wendy"Graham was calm and reassuring. He gave us confidence that the travel arrangements would be done well and meet our needs."
Anais"Efficient, knowledgeable, and helpful. He understood my needs and ensured they were met. Really appreciated."
Douglas"Responsive, knowledgeable and helpful."
Elio"I had a travel idea, I contacted the tour operator and got a space for the original fully booked tour, and Debra-Lee finalised the deal."
Maria"Easy and fast"
Brian"Very friendly by telling me and guiding me with the tickets which I bought"
Shaheen"Very quick to fix our requests"
Peter"Everything was attended to promptly, with full explanation to what was proposed."
Bryce"Happy friendly service with great communication in these difficult times"
Annette"Very professional, and friendly but more importantly transparent and honest on getting the best deal. Treated my daughter as an adult and directly. Well done."
Malcolm"Knowledgeable, efficient, caring"
Gailyn Elizabeth"Minji is always very prompt and, nails my very brief, brief."
Michelle"We had done our own research prior to engaging with Dalwyn and we couldn't match what he could offer. We are now booked in and can't wait for our exciting adventure"
Corinne and Brent"Bridget was friendly, accessible, and very efficient"
Elizabeth Alice"Her patience when we asked for other options. She listened carefully to what we wanted to do."
Marianne"When we couldnt make up our minds about dates, places, travel times she went with the flow."
Audrey"She always has a welcoming smile and cheery attitude and always remembers my name and where I've already been"
Tracey"Very helpful at short notice"
Michael"swift reply and helpful"
Leslie"Great attention to detail. Communication excellent. Great to deal with in person too."
Jan"She is very efficient and made this experience stress free."
Donna"Racheal was very pleasant and helpful"
Waiana"Very informative and helpful sorting out our travel arrangements."
Hugh"Professional service which ensures trust and a sense of security that despite where I am in the world, someone is watching my back!"
Katherine"Rebekah helped me to find our fare based on our budget and best flight for us."
Sharon"professional (listened to what I was looking for, asked questions) friendly service, helped find exactly what I was looking for (was looking for central, affordable, clean accomm)....nothing was a bother"
Sonya"Kate was great, she advised us on different options for our trip and steered us in the right direction if we came to her with things of our own. Very accommodating and responsive. It's not the first time we have used her and it won't be the last."
Nikki"Good communication listened to what we wanted completed all travel requirements in timely manner"
David"Fantastic work by Albany staff member sarah"
Susan"Emily was absolutely epic. Her communication was great and she was so responsive to our requirements. She was timely, detailed and thorough throughout the process and it was so easy."
Daniel"Even though Shaunice was very busy she dealt with my request very quickly and efficiently"
Sarah"Jason always responds quickly and doesnt seem to mind when I change my mind a million times. He also makes great suggestions around price vs flight days etc"
Alison"She is such a nice friendly lady,"
Glenys"Laura ( and the other crew,) is very open to listen to what I want. Im visiting my daughter in Canada so I dont need a lot of organised side trips. I have been before. Laura 's expertise is extremely important get the best deal, the best seating, and the best experience out of Air NZ. Options change frequently and she is aware of what might suit me. I really do feel Laura has my best interest at heart. I recommend her and HOT to everyone wanting to travel."
John"Jordi Knowledgeable efficient polite"
William"Great service."
Pierre"Gayne e was very efficient and quick to respond to my requests and questions. She provided my husband and I with several options that suited our needs."
Georgina"Angela was very responsive to my query. She found plenty of flight options with the dates I had provided."
Boston"Helpful, lots of options to consider, quick response when offers had deadlines."
Christie"Katrinia is so knowledgeable and points you in the right direction. Listens to your ideas. Makes the trip easy"
Jackie"Clear email instructions"
Coline"She is always willing to help us out with our flight bookings and always finds us a great price and route! We’ve used Sharon for years now and will definitely keep going to her in the future!"
Kelly"She welcomed us in and proceeded to ask how to help us, then without delay, she set about sorting a trip for us."
Tim"Knowledgeable, calm and efficient. Always a pleasure to deal with, Tania is all of these things and more."
David"Very efficient and helpful"
Gillian"Dalwyn is an excellent travel agent whose advice we always trust. Very personable, helpful - wouldn’t go anywhere else for travel advice."
Sarah & Richard"Polite and professional, attended to all of our requirements."
Lynley"Oliver is very patient and great with communication! He will always be my go to agent!"
Stacey"Naomi was very helpful and thorough. When I received an out of office response to an email it was followed up by Kirsten Curling. Thank you to both Naomi and Kirstin."
Moira"Tessa was very friendly and helpful since first contact. She provided options on what my availability (dates) were and helped greatly with the payment. I used Gem Visa for the very first time and I didn’t even have the physical card with me, which was hard. But Tessa conducted the process very professionally and it worked out perfectly."
Cleverton"Great face to face service"
Andrew"She was very friendly and clear with what we wanted. Got us in and out of the ports we requested."
Veronica and Samuel"Jo was very helpful, she listened and took action. She was calm, organised and her experience showed. ????"
Sally"She was so easy to deal with and helpful when I got myself into a stressful situation with booking my own trip. She helped me find a solution quickly, easily and effectively. And gave me some extra helpful advice."
Maya"Efficient friendly and helpful with flight alternatives and options"
Geoffrey Lewis"Angela got back to me asap and was a delight to talk to"
Katrina"Friendly"
Terry"Excellent service"
Chris"Janine has been very helpful and great to work with, she has suggested ideas, booked the flights fast to maintain pricing etc"
Jason"Wendy is very knowledgeable and went out her way to obtain the best flights and accommodation (where necessary) to make my upcoming trip the most pleasurable and stress free experience."
Lynette Helen"Her friendly professional manner and explaining the travel process clearly to a 92year old."
James Arthur"I dealt with Lucy Hopping in Morrinsville. I couldn't have asked for more professional service. Absolutely fantastic."
Sharon"She was very obliging, knowledgeable and patient!"
Joy"She listened to what I wanted and came up with the best solution."
Kim"Very friendly and helpful in helping us make our travel arrangements"
Michael"Helpful, efficient, knowledgable."
Elizabeth"Linda was extremely understanding of our situation of needing to rearrange our travel plans from Nelson to the UK due to the Middle East War. She worked hard to find a suitable route and also advised us on how to get refunds on our original tickets."
Barbara Jean"Karen clearly knew her business, she was pleasant & professional and did a great job at securing the best deal for us. Well done."
Stuart"From travel proposal to scheduling follow up meetings, appropriate insurance cover plus advising us to renew our passports etc. We have confidence in Carly and trust her travel suggestions and advice."
Vincent"Linley remembered us from last year and made us feel like old friends, rather than customers. Everything was friendly, competent and efficient."
Kerstin"Danny has managed my travel arrangements for a number of years. Danny is always super responsive and helpful in planning my travel plans."
Petra"Very helpful and was obviously working long hours in a trying situation."
Jane"Graham as always was thorough, relevant and informed. He responded to our queries in a timely manner. He secured flights for us to the UK which were scarce within our required timeframe and for a fair price."
David"She understood what we were trying to achieve and gave us options that met these needs. She gave us options that we hadn’t thought about and didn’t think our questions were stupid."
Luke"Fast and professional"
Jorge"Melissa made it easy, and gave great advice on the best way to do things"
Tracy"Jan is always so helpful and so very efficient we have complete faith in her to arrange the best options for our travel"
Tessa"Make the process very easy"
Douglas"Jan is always very approachable, pleasant and helpful. Jan makes suggestions but does not try to persuade, which is good. Jan has always been a fantastic resource for our holidays."
Colleen"She was very friendly, professional. She suggested ways to make the trip work"
Joy"Amazing service. Quick & efficient. Have used Kate numerous times & she never disappoints. She makes the process so effortless."
Mark"Emily was very helpful, she organised my flights quickly and hassle free. Her communication throughout was fantastic. Highly recommend."
Megan"Gaylene so so pleasant and offered helpful suggestions for our holiday with shuttles etc"
Helen"Paul was once again very accommodating. He looked into multiple options for us and understood our circumstances. He was very punctual and as always highly detailed. thanks once again for booking our trip :-)"
Darryl"Prompt and practical responses to all our our concerns. Professional, resourceful and always reassuring"
Stephanie"Sharon has been our travel agent since we moved to Whangarei. She has a wealth of knowledge, expertise and experience in all aspects of travel. We find her very approachable, helpful and friendly. She is prompt in responding to any queries or requests and is proactive in informing us of any changes, options and special deals related to our travels."
Graham"Oliver is always extremely helpful and I can always rely on getting a prompt reply to any enquiry I send."
Sarah"Was efficient and accommodating of my travel plans."
Alison"Booking very easy."
Neville"Nicky was very professional & knowledgeable of the tourist industry & my requirements"
Nerilee"Her replies to me were prompt and complete. What’s more, she replied to me on a statutory holiday when she should have been relaxing somewhere far away from work."
John"Lisa is always very friendly, professional and efficient. She is very knowledgeable and offers ideas to suit us. Nothing is ever a problem."
Lorraine"We walked into the shop, couldn't see anyone, then a friendly HELLO from the far end. We travelled down to meet Kelda for some ideas and options. We had renewed our 15 year expired passports. Before we knew it, we were booked for Niue. Done. Kelda had another appointment booked. We didn't know until we left. There was no rush or stress. Walked out the door for usual coffee - what had we done? It was so easy. Thank you Kelda"
Bernie"Receiving fast and prompt answers to my questions."
Eddie"We felt that Esther was very patient with us and she worked extra hard on a problem we had. She handled our arrangements very professionally."
Diane"She was very knowledgeable and gave good advice on my flight to Manila..her research helped me choose a flight"
Ian"Patience"
Pam"Gemma responded very quickly to my email with a plan all laid out for a trip to Rarotonga. She answered queries we had quickly and thoroughly and was very helpful and easy to work with!"
Amelia"She really explains things well to us. Acts immediately, when possible. This was a special trip for us, being our 50th wedding anniversary. Maree went out of her way to make it fantastic."
John"Very helpful and efficient"
Christine"Rita gave us all the information we needed upfront and was very helpful with booking our holiday. Cannot believe how easy it all was."
Tara Louise"Tim did an exceptional job and followed our instructions down to the letter and got us a great price"
Susan"Very professional and extremely helpful"
Melani"Milly was very helpful with questions asked and replied quick making it smooth to go ahead with the holiday."
Frankie"Obvious experience and very helpful attitude."
Ann"Extremely helpful in organizing our trip to Australia."
Debrah Jane"Would 100% come back to Tiff everytime. Have dealt with Tiff previously and shes just the best to deal with, great knowledge and suggestions!!"
Jenna"She was very efficient"
Lynette"Friendly, efficient and extremely helpful during a stressful time"
Kath"Jay was courteous, friendly and professional, promptly responding to my queries."
Allan"She understood what we wanted, how much we wanted to pay as we'd already had a large holiday in the early year. We also found a luxury escapes deal which was cheaper than Brie had quoted so I went to see her and she said no problem we can do that. We were very impressed with this."
Angela"Everything we asked for Namrata was able to efficiently check.out and put in place"
Anthony"Friendly, prompt service."
Sally"Great communication, replied very quickly to my emails. Listened to my requests."
Mark"She searched for bus connections from Morrisville to Auckland International airport. Very patient & looked into other options. Hamilton to GC all booked in RTN this & the car received all docs in a nice Travel Envelope. Very professional & polite respectful"
Joan"Very informative as to the trip we wanted to book and got back to us promptly."
Kelvin"Alicia is a weapon ! She’s our go to , she gives us an easy experience and the best options that suite our adventures"
Anthony"Easy experienced staff."
Jo"Very nice and easy to communicate with. Met my needs and helped me lock in the trip that i have been anticipating for a while."
Scott"very efficient, a smooth transaction. nice mannerism's a pleasure meeting you and getting you to sort my needs Thanks Maia"
Kay Doreen"Josephine went out of her way to find us a travel option that met our wishes and all whilst she's not working full time at the moment! Amazing service"
Gabrielle"Robyn was amazing - good advice, always available even when we had travel difficulties overseas. Will always go back to her for travel needs"
Robyn"Kristin is always helpful and so knowledgeable."
Colleen"Andy was his usual helpful self, listened and navigated the field for the best flights possible meeting my requirements."
Graham"Sam was easy to deal with, efficient and thorough"
Pagin"Cody was very helpful, and highly attentive when it came to our holiday needs. He is very value oriented, always trying to find you the best deal."
Jacob"Kyla has been exceptional in dealing with our change of flights due to the upset in the Middle East . Her calm and confident manner gave us confidence that our journey was in good hands"
John"Emily was really easy to deal.with. She was very friendly and engaging and made planning our overseas holiday so easy. Emily was great in her communication with us, and was always easy to contact."
Michelle"Super helpful, exactly what I was looking for was sorted/ solved. Would definitely use Ellie for future bookings"
David"It’s Kate and before her, Katie. They’ve both been great at sorting things (trips and issues) quickly and very prompt at getting back to me. Very happy with the service."
Lyndon"Easy to follow."
Patrick"Extremely helpful in booking a flight home to the UK on the route specified. She was very swift in booking and getting the flight sorted"
Julie"Vicki always obtains the travelling experience that we ask for, efficiently and gets it right."
Terrance"Chevonne could not h@ve been helpful, she very thoroughly covered all our needs and was extremely pleasant throughout our visits So no complaints at all,in fact highly recommended"
Laura"Because Sarah is Sarah she goes the extra "smile" and helps sort everything for us (I hate technology). I would always contact Sarah or Mia - always HOT Northlink"
Lesley"Gaylene always answered my questions in a timely manner and also offered suggestions that could be a better option."
Barbara"She replied promptly to my inquiry and listened to the adjustments I wanted."
Mary"She is very efficient and friendly. She has also visited many places herself so is able to make useful comments and suggestions."
Fiona"She was quick and clear on her responses, both on emails and on the phone. In a few days we were able to book the flight and she even found a better offer at the time of making the booking. Very good!"
Ricardo"Hannah was very friendly and put me at ease helpful and very efficient."
Audrey"Excellent service & price of the flight was great."
Rosalind"Peta was always open to back and forth communication. She took into account my preferences and made a huge effort to get this done."
Miranda and Michael"Debra was very informative and looked up the best deal for me! She gave me options and suggestions."
Jacqualine"She was friendly, efficient & helpful."
Gordon"Great communication, easy to work with, detailed information."
Paul"She has attended to my request quickly and her service was excellent"
Madichlinne"Prompt response and listen to accommodate our holiday needs."
Mike"Emmie was very helpful with different options for our travel to Australia. Any questions we had she was great at answering them all…"
Yvonne"Very easy to deal with , definitely had my best interest at heart."
Debra"she listened, was informative and super helpful"
Jenny & Marc"Laura is very easy to talk with, she is very keen to help sort travel and give ideas and suggestions on excursions and accommodation."
Catherine Louise"We have been clients of Nicky for a number of years now and find her knowledge and experience invaluable. She always gives her best and relates well with clients. We have recommended her to our friends many times."
Wayne"He was willing to go the extra mile to sort out our vacation plans, and provided us with options which suited our requirements."
Gwen"Carly is always very friendly and welcoming when you meet her,listens to what you want even when I change my mind after she has sorted out plans for my holiday."
Mrs Kearns"Her instant knowledge of different flight routes Her ability ti read us as clients price wise in consideration of accommodation"
Vanessa"A very friendly Knowledgeable and professional service that made everything easy ?? . Many thanks ."
Edward Simon"Speed, friendliness, and problem-solving"
Juan"Understanding, friendly , fully explained options with no pressure"
Jane"Paul remembered our preferences from last years travel!"
Winsome"super quick responses and very accurate in her interpretation of what is required. very helpful telephone manner"
Richard"Prompt reply and travel arrangements and easy to process and friendliness with professionalism."
Carol"Very quick to respond with options. Understood what i was after and got holiday within budget"
Jody Leigh"So efficient, friendly and knowledgeable."
Hugh"The booking of our holiday and accommodation went very smoothly and we were very happy with the service"
Marlene"Polite and helpful fully informed me of pros and cons involved in flight times and dates for nz and aus school holidays"
Evan"Very reliable and fantastic staff Able to find me a good price and smooth transaction"
Marivic Narzabal"Prompt response. Good communcations."
Armin"She was an amazing help! We felt very well looked after, she helped find the perfect flights promptly and was very polite."
Manfred"Very professional and helpful.- knowledgeable."
Gerald"Deepti was very efficient and courteous. She was a pleasure to deal with because of her relaxed friendly manner."
Janice"Bea was very prompt in her reply to my query, and very quickly came back for options (based on my preferences) on flights. Also friendly and came up with for sugggestions for my layovers."
Penny"Great simple efficient"
Christina"She listens to your request and follows them through to the highest standards. Informs you on information you may not be aware of. Consistent on service to her customers. Congratulations Zoe."
Alphin"Our options and requests are always met with total enthusiasm from Laura and she always comes up with travel options to meet our needs"
Charles"Prompt service, sound advice, efficient"
Simon"Good communication skills, quick replies, lots of different options"
Naeve Eilish"Kim, very friendly and listened to our holiday requirements, good communication liaising with holiday resort regarding dietary requirements."
Susan"Jessica was extremely professional, helpful and friendly to book my ticket home in these turbulent times. I very much appreciated her personal approach."
Relinde"Laura couldn’t have been more helpful. She assisted us a every step of the way, including finding alternative flights due to the Iraqi war."
Peter"Very efficient, timely response to our queries but most importantly listened to our requirements and tailored her recommendations accordingly"
Garry"Easy to deal with, listened to what we were wanting and prompt with communication"
KELEIGH"I was worried about the war situation and didn’t sure which airline I should choose, ksenia help me with that and with ticket price I will again go to her for my next travel booking, soon .All over it was a good experience."
Amatul Hai"Very responsive and willing to go the extra mile in suggesting better accommodation choices"
Lloyd"I must let you know gavin passed away 3 years ago. I have booked for my self"
Gavin and Denice"Listened to our preferences. Gave excellent options. Quick response to questions. Very friendly. Made booking a big trip easy."
Julie"Easygoing, very easy to get on with. Listens to what your requests are and fulfils them. Easy to communicate with. She is my go to agent."
James"I saw Tania st the Ellerslie office. Friendly, professional and very welcoming."
Leanne"Extremely helpful and keeps me informed on progress of my trip requirements"
Neil"Always easy to deal with"
Ron & Shirlee"Good professional and personal service"
Alexanda"Kate was concise and followed our choices of travel whilst looking at the best options that would give us what we wanted at an affordable price"
Mark"David is very easy to talk with , he listens , then comes back with good suggestions."
Glenn"She obviously had experience of English travel and was willing to explore alternatives to her first thoughts to get the most suitable alternative over all, bearing mind my age and the necessity to be in a certain place at a certain time, with the least hassle."
Lis"Brydie was friendly, knowledgeable, helpful and efficient. When requesting changes, she was very quick to make them."
Denise"Megan is very friendly. She gives great advice. Gets the job done quickly. Very easy to work with."
Karin Paola Simonne"Maree always helps me with options for my travel, even when there are obstacles ??, she sorts it. Very experienced lady, I trust her to arrange my travel so Im able to confidently travel more & worry less! ??"
Bronwen"Very happy a pleasure to deal with friendly very helpful overall excellent service not the first time we have deal with Megan."
Pauline"Lisa Uphof at House of Travel Whangarei did everything we asked for and got us the arrangements that we need. Will definitely be booking through her again."
Heather"Holly is very friendly and welcoming. Immediately inspired confidence, as she understood our situation and need to secure a booking promptly. She did not pressure us in anyway and gave clear easy toooo action advice."
Erik"She's a rockstar. Easy to be in contact with and responds with calm and knowledge"
Andrea"Dianne listened to us and got us a holiday of a lifetime. Now things are not good however Dianne has worked her magic and made little changes to get us where we need to be"
Christine"Very easy to deal with"
Kane"Very friendly and helpful"
Muriel"She was very good at explaining different options and comparing prices for us and very efficient and pleasant."
Sandra"Claire's customer centric focus is so refreshing. Matched with her professional product knowledge made the process of booking so seamless"
Jendy"the whole service offered"
David & Lifen"He has been our trusted consultant for the past 15 years and has consistently delivered the required services to our satisfaction. He understands our needs really well and provides us the travel plans that exceeds expectation."
Prabhu"We went in to see Amy about alternative flight tickets as didn't want to use our Emirate flight through Dubai. Amy very quickly found us an alternative flight through New York with good times and connections and managed to link in a domestic flight from Whangarei. Was very happy with the service."
Jacqueline"We arrived with a vague plan and left with bookings and two holidays to look forward to. Chris is efficient, patient and a pleasure to deal with. We will be back."
Miles"Rachel always gives the best service to get the best results for my travel needs."
Peter"She made everything easy"
Christine"It was good but we missed one flight time to give me two days in Shanghai."
Lesley"Rita is very professional and happily helps on all levels. Relieves your stress with her kindness, just made everything much easier with her kindness and help."
Lizzie"ALWAYS FANTASTIC SERVICE. Kind and caring takes good care of us. Listens and gets the best deals."
Calvert"Sunny helped us sort our flights home when our own flights had been cancelled. It was a stressful situation for us and Sunny helped as she was calm and patient and friendly"
Kirsty Maura"It was our first time meeting Chevonne, she was very professional, knowledgeable, and helpful with our request."
Neil and Delwyn"Rosie was so considetate, helpful and explainef everything very clearly."
Merrill"Maia Was very helpful with all my travel plans . Very good at her job"
Alan"Excellent service. Friendly & very helpful service."
Sharon"Alison promptly managed to get us on a good deal and also managed to pull a few rabbits out of the hat."
David"VERY HELPFUL TRAVEL AND FLIGHTS EXCELLENTLY BOOKED"
Patricia"Very professional!’ Quick to reply to questions"
Lois"Nice manner and very welcoming. She also gave me some options and better choices. I was very uncertain about things and how to do it. Worried about the war and whether my money would be safe. Reassured me so I booked a cruise."
Virginia"Helpful, responsive and gave great advice on my options for a great family holiday"
Lauren"Graham has been proactive, thorough and very professional. We have valued his advice and he has always welcomed us when we have had any questions giving us several options before proceeding."
Rose"Chole was super efficient and helpful . Chole made our booking process very simple and easy , booking was done in minutes."
Vikashni"Quick response"
Michal"Talita was very helpful and put me at ease immediately. Her knowledge of the cruise and flights I am taking was great and I have every confidence in her abilities to make my holiday a breeze"
Catherine"Nothing was an issue, I asked a lot of questions and a lot of changes and he was very informative, patient and kind :)"
Ashleigh"We always use Erin. She is absolutely amazing and we trust her completely,"
Jill and Dave"I have been using Gemma for years and she is wonderful, always getting great trips booked for me"
Anita"She went out of her way to find me the best deal. Very personal and friendly"
Bruce"Nothing is a problem for Tania"
Gary"Fast and informed and resourceful. Good communications"
Geoffrey"Jo promptly organized our travel arrangements and gave us flight options as requested. These options were quickly and efficiently actioned."
Joanne"Esther has extensive knowledge of many and varied destinations, her expertise is phenomenal she has in depth knowledge and is efficient in advising and recommending travel options"
Delwyn & Neville"Deepti showed great experience when it came to sorting out my flights, made it very easy for me."
Paul"Kelly Evans's comes highly recommended with her travel knowledge and her communications skills are second to none. An easy person to relate to about our enquires for our specific travels overseas."
Carol"Her pleasant demeaned and prompt efficiency"
Evelyn"very knowledgeable, very efficient and god memory of my previous travels."
Linda"During a very difficult time re travel and having to change my booking so as not to transit through Dubai, Robbie provided excellent advice in a timely manner which made all the difference to me."
Susan"Great Price for the travel and update very professional. Will definitely book all travel in the future."
Enzo"she was most helpful and suggested various ways that i felt in control of my trip."
John"He went above and beyond especially at this unsettled time flying due to world crisis"
Gaynor"Caprice was amazing ..and was very patient answering all my questions as I've never left the country."
Melissa"Robbie gives you his full attention. Explains everything in detail and makes sure we have what we wont."
Marilyn"Angela was away so we had Kate. Still very good service"
Elizabeth"1. Past history working with Brendon 2. His intricate knowledge of the industry and the places we travel to 3. A professional, reliable person who is used my many of our friends"
Noel"Pauline was great in every aspect very pleasant and helpful"
Gail"She was quick and detailed with her responses. She made all necessary adjustments to our package and provided suggestions too."
Timothy"She is very knowledgeable, attentive, friendly, knows what our travel requirements are and she is an excellent travel agent. She takes excellent care of us and our travel needs."
Mark"Always a pleasure dealing with Bridget Great personality and very helpful with lots of info Have recommended her to other friends as she is so easy to deal with"
Paula"She was very friendly, helpful and listened to what we wanted and worked with us to get the result we wanted"
Jeremy"great communication and prompt reply!"
Katherine Jean"Erin was excellent at giving us options for our trip and could give good examples / feedback from her travels and other clients travels."
Gordon"ten out of ten."
Christine"Personal attention to our needs during our holiday"
Peter and Jackie"She was there to answer my questions and compassionate about my fear of flying"
Carmen"She i7a friendly lady. Listened 3what I wanted and stopped at nothing to find me the best deal"
Jill"Her manner, knowledge, expertise, communication"
Winifred"Friendly, supportive and very helpful."
Gemma"Savarnnah was so helpful with our changing needs for our cruise booking next year. From changing cruise rooms and flights and everything in-between. She is the best, highly recommend Savarnnah to anyone who wants to go cruising to flights etc."
Gavin"Professional knowledgeable"
Julie"Kate is very experienced and gave us the very best option available, this saving us a lot of time trying to navigate various airline websites, which can be a bit of a nightmare."
Donna"Kim responded quickly to my emails, she adjusted the package to suit my budget and she made the whole experience so much easier."
Viv"Very easy to get hold of and always replied to emails etc very quickly."
Rodney"Knowledgeable and excellent communication. Made a real effort to get the best results."
Louis"Quick and efficient service - provided options beyond what was briefed."
Michael"Megan listened carefully to be able to suggest the best outcome for us"
David"She is always friendly, approachable, and insightful, and I really value her advice and input into the process of booking my flights. Nothing feels like a hassle with her. The entire House of Travel Northlink team look after me extremely well!"
Scott"Very responsive and helpful"
Kirsty"Her knowledge and professionalism, ensured, that all of my requests would be met."
Anthony"Ability to tailor our holiday to suit our needs and pocket."
Catherine"Friendly, knowledgeable and efficient"
Nikola"Alicia took the time to meet me and talk through my travel options. She was especially helpful with recommending solutions given what is currently going on in the world. Got the quotes same day, she updated a quote quickly after I decided to make a change and we got it all booked in and confirmed no hassles. Would highly recommend!"
Fabienne"Very helpful an informative with all aspects concerning our trip to Japan"
Harry"I booked at very last minute of deal expiring. Everything was explained in the emails very clearly. The communication was fantastic."
Bridgette"Trudy is amazing, she has so much knowledge on any place in the world best lady for the job plus we wouldn't go anywhere else or book with any body else"
Diane"Dale is very efficient and professional. He listens to what I say."
Ross"Elizabeth was so friendly and helpful and made it very easy for my first “big “ trip overseas. Will definitely be back for my next trip xx"
Estella"Rebekah is always so very helpful and friendly. No detail is too small for her to deal with. She listens to us and responds with great suggestions and advice. Very efficient and always reliable."
Keith"Super prompt response, Brydie listened to all our needs and arranged everything accordingly. Very friendly yet professional communication!"
Ashley"She was attentive , engaging and efficient. An enjoyable experience."
Dian"Rachel listened to what I wanted to do and offered great suggestions to make it work, she was knowledgeable about Africa and worked out a great itinerary for me"
Lynette"Michelle listened and took note of what Id asked for regards flights to UK as I wanted to fly into Manchester and with Emirates flights off the cards for me, I knew it was more limited but she found flights to Manchester and then out of Heathrow. She contacted me with details to check they were OK...they were perfect and when I went to pay for the flights , she also managed to book seats on 1 2 of the flights for me."
Lin"She was extremely helpful to my travel requests"
Heather"Graham has planned our holiday trip for many years. He is great."
Sue"Fast, professional & friendly service"
Katrin"ALWAYS CHEERFULL AND HELPFUL and goes the extra mile to help"
Rosa"Graham is very knowledgeable and gives sound advice. He listens and responds to your needs."
Jude"Right from the first contact I had with Debra I knew I was in good hands. She had so much knowledge and was very informative about different options that we could do. She came up with better priced options rather than just selecting the first choice. Communication was excellent at all times. For a fully packed longer trip through Europe she took the stress out of it for me."
Anne"Very efficient, and helpful."
Colleen"Gemma constantly kept looking at all the different ways to get me to where I wanted to go, to keep it as low cost and less layovers as possible."
Nichola"Oliver listened carefully to our requirements and gave us several options to choose from, with plenty of detail . He followed up when we were slow replying and was able to offer alternatives when our earlier preferences were not available."
Margaret"Cody has customer importance. He's very approachable, made suggestions about traveling from Palmerston north as opposed to Wellington reassuring me that everything would be fine."
Ralda"Danielle was very friendly and helpful arranging my airfares"
Petra"As always Kylie is friendly and very helpful with different options to best suit our requirements"
Sharon"Tanya is very knowledgeable, thinks creatively about my itinerary and what might be opportunities or risks, is diligent, and delightful to deal with."
Stephen"Friendly, helpful, good communicator, listener, responsive, knowledgeable."
Elizabeth"He was very helpful and polite and listened to what we wanted then procured the best options efficiently at a time of great pressure in the industry"
Leanne Marie"Sorted everything out at a very stressful time for me during the Middle East conflicts"
Christopher"Emma is the best,she is always Profesional and very patient when I come in to book my flights.."
Teresa"Prompt & efficient service, nothing was a bother"
Donald"Very helpful and knowledgeable in planning our next adventures"
Garry and Julie"Very easy to deal with and got us the exact flights we were wanting with no issues at all"
Ryan"Efficient Polite Accommodating"
Fiona"Have used Kelly before and she was fantastic then as she was this time around"
Paul"Maxine was great we always deal with Anna but Maxine was great"
John"Always helpful always gets back to you and finds the best deal"
Gwyneth"Great service"
Christine"As always very helpful."
Marie"Belinda is very professional and knowledgeable. She is always pleasant and efficient."
Dianne"She listened to what we wanted and was able to find the best option to meet our needs"
Natasha"Kimberley was extremely helpful. Explored a range of options for us and always very responsive . An absolute pleasure to work with Kimberley"
Rodney Andre"Quick and efficient, easy as"
Kerry"Very friendly, lots of knowledge, good advice and travel tips. Great stories"
Sandra"Friendly but efficient and knowledgeable. Also very enthusastic about our travel plans."
Paul"Bonnie was proactive in making recommendations to aid us coping with a physical disability. She also worked to get us the best value for flights and accommodation."
Carolyn"Quick and easy :)"
Aidan"Listened to what we wanted and responded a a very timely fashion"
Peter"Very professional, quick & detailed to what I wanted"
Richard"Oliver solves all my travel-related challenges and concerns with such ease, which makes planning travel incredibly stress-free."
Elena"Minji got onto our holiday plans promptly & efficiently. She provided friendly service and dealt with any questions we had in a timely manner. Was a pleasure to deal with her. Thanks."
Ross Desmond"Used house of travel previous."
Carol"Petra always provides me with excellent service."
Stephen"Rachael has always been really helpful with planning and booking our overseas trips! Always asks us what we would like to do and recommends activities or places that we could do or go to!"
Evangeline"She was very thorough when looking to find us flights home"
Duncan"Lisa has weathered the storms with us! She has remained calm, cheerful and helpful under pressure and has been supportive."
Charmaine"The personalised service we get from her. She always seem to be “on duty” and for that reason available for us."
Raewyn"quick response to enquiry . then really helpful sorting out details and making the booking quick"
Steve"Good friendly service and prompt responses to any queries."
Roger"Her friendly manner and the efficient way she dealt with my travel requirements."
Ann Penelope"Great service. I arrive as a cold call and left within half an hour with flights booked and all questions answered."
Kenneth"She was very helpful. Spent a lot of time finding me travel that suited my needs."
Michelle"Professional, efficient, pleasant, courteous and focussed on our needs."
Stephanie"Cheryl is always helpful and knowledgeable. Comunicación is excellent."
Jan"She was most helpful with my disability needs and my son's special requirements - tolerant and accommodating, arranging for wheelchair and trying to meat special dietary needs (which Air NZ no longer do)!"
Christina"Very thorough, listened to what l wanted. Went over all the options."
Robyn"As always, great service from Josephine!"
Timothy"Kim was a very pleasant lady who went out of her way to make everything possible for our trip."
Yvonne"Attitude, professionalism, outstanding servicep"
Patrick"Very friendly put me at ease as l am not good with computers and sorted my trip out for me.very happy with Amanda and will go to her in future"
Heather"Sarah was right on point with what I told her we were wanting from our holiday, quite literally the first draft on the accommodation and flights and it was perfect!"
Michelle"Fast service and answered all my queries."
Pauline"He was very diligent in finding the right flights for me, keeping in mind the urgency of my travel and the wish to avoid LAX."
Antoinette"Listened to my needs and was able to deliver at short notice Thank you"
Maurice"Hannah was very helpful with her experience of the area and mentioned things for the kids to do over there and things to watch out for while travelling"
Aimee"Very helpful and efficient.Stayed on after closing to help with travel plans."
John"Very professional,knowledgeable in all travel arrangements."
Geoff"Nicole has a warm and professional approach, which helps calm any nerves around travelling. Which helped guide the interaction, everything went smoothly. It was about 15 minutes of conversation and the whole trip was booked!"
Jeremiah"We were trying to put together a slightly complicated set of flights, right as the Gulf countries had stopped air travel. Gavin handled it very well."
Kerry"She listened and understood my needs. Our dealings were quick and efficient."
Robyn"She listened to me & organised exactly what I wanted."
Margaret"Silvana is professional, reliable, kind and friendly to speak with. All round she's been a great person to work with sorting our travel plans."
Mark"Very pleasant night obliging organize my trip over the phone and organizing. Payment"
Roderick"Brigetta phone in response to email regarding our concerns regarding trace to the UK via Dubai. She gave us our options."
Neville"Brigitta always gives the most amazing service and knows exactly what we want. She always seems to be one step ahead of us and has everything well organized."
Bryce"she was easy to talk with and provided all the information needed"
Sara"He took the time to explain my booking and it made my journey much clearer and exciting too!"
Christine"Anna is very knowlegable and always replies promptly to any of my queries. She finds us the best deals/flights etc and always follows up prior to travel with any extra info that we might need."
Lynley"She was just amazing. Lovely welcoming smile when we first arrived. Going the extra mile to see if she could find any better flights for us. Processing everything promptly"
Sue"She listened well and was quick to process the tickets excellent"
Steffen"Knows the airfare business well and very responsive to our requests."
Rob and Lucy"Helpful, through."
Alan"We had booked tickets with Darryl a while ago to go to Europe thru Dubai. Since the war has started in the middle east we wanted to transfer our flights to go thru Singapore. He was able to get us to Europe on the days we wanted. We knew we would have to.pay extra but wanted to travel safely"
Cheryl"Quickly grasped our requirement & followed up better pricing on a Sunday"
Harvey"Carmel listened to what we wanted. She emailed with lots of options and gave excellent advice."
Mark"She helped us to make a change of destination without stress to us"
Colleen"Jay is a excellent listener to our needs. Cancelled our trip to Europe due to Iran war, and Jay organized on a very short timeline our Vietnam 3 week holiday. Couldn't be happier with his service. Will be our go to in the future."
Gordon"She was easy to deal with and enjoyed her recommendations. Super fast in replying"
Samuel"Easy to deal with over the phone. Gave good advice. Made multiple changes. Prompt service."
Christine"Very helpful, quick and efficient. Went back to her several times after options and always happy to do these and send through in a timely manner. Thanks."
Andrew"Was quick to arrange alternative flights due to the M E conflict at very short notice which enabled me to arrive in England on time"
Keith"Toni took a lot of time to address our problem. She was very inventive and very patient. She found an acceptable solution for a new flight connection - outside the currently war zone. Toni was extremly friendly and understanding. Thank you!"
Jens"David was extremely accommodating with my travel request and even found more cost effective flights than I originally sought. He was also incredibly quick to respond to my numerous emails and once he had the green light to book the chosen flights, the confirmation and itinerary were received in my inbox within a mere few hours. Thanks for everything that you do David!!!"
Samantha"She was extremely responsive to my queries, even when I wasn’t expecting an immediate reply. Made me feel confident that she would find a flight that meets my needs."
Catherine Louise"Lisa consistently gives excellent service & comes up with the best travel solutions for us."
Lorraine"Bea is always prompt and patient. I use email to contact her and receive contact by the next day with a proposition for a flight availability and probable cost - this is very helpful!"
Mary"Kelda gave me best service, regarding my flights, she was very prompt, she is very trustworthy, I believe she searched best choices for me with best advice."
Namir"We have used Vicki before and find she is very knowledgable."
Geoffrey"Robbie is happy to offer advice and make changes. It seems like nothing is a bother to Robbie. He is brilliant. We wouldn’t think of using anyone else to help us with our travel arrangements."
Linda"Very prompt feedback, excellent options presented, accommodated changes without hesitation"
Raewyn"big help and frinedly way cool"
Alex"She got back to me asap and specifically with the information I was looking for"
Lauren"Did all that I asked for and a little bit more."
Lesley"Prompt reply every time Understood my requirements right away. Proposed 3 options at the start to suit everybody budget Concise and clear instructions"
Gilles"Naomi is totally brilliant at her job and listens to your travel requirements. She put a tour together exactly what we wanted ,communicated often and has great attention to detail on all aspects of our holiday. She is the best travel agent I have used and highly recommended Naomi."
Donna"Paul listens attentively, he knows us well and is very efficient at booking our trips."
Anne"i was trying to get a flight because I was caught up in the war situation in the Middle east and Emirates would not reroute. She was so empathetic and worked hard to get me a flight. She also used to experience and contacts to call a colleague at Christchurch airport to get further information"
Shelley"Warm and welcoming An active listener to my requests and needs Shows a deep understanding of my wants and needs Able to make suggestions that will meet those wants and needs Efficiency in organizing and coming up with an appropriate itinerary Excellent communication skills and abilities Follow-up with bookings and associated travel is efficient"
Louise"Prompt and friendly response, clear communication and suggestions."
Karen"Her perseverance to seek out times and flights best for me. Accessible for queries."
Tina Elizabeth"Natalia took the time to listen to us!"
Linda Mari"Vanessa realised I was stressed trying to get to London for the birth of a grandchild at a time when turmoil in the Middle East had made my arrangements redundant . She calmly stepped in, found an alternative flight that was budget friendly, arranged a hotel & seat selection and communicated clearly… basically saving the day."
Marcia"Very helpful"
Alan"Glen has planned trips for me before and he always gets back to me in a timely manner and advises me on my options."
Penny"Prompt response. Helpful. Solution oriented. Pleasure to deal with."
Keith"Monica is very efficient and her communication is awesome. She keeps us up to date with progress and is quick to call if anything requires clarification."
Karen"Efficient services, great at researching cost comparisons for us. Excellent at sourcing convenient flight times etc. Excellent general advise."
Mark & Annabel"The previous trip I booked with Natasha she’s very professional and always finds a good airline to fly with and reasonable prices"
Heath"Nicky made everything easy for me. I appreciate that very much"
Dolly"Melissa Duder is always very efficient and thorough in organising flights"
Gill"Responsive to all requests and great suggestions and opinions. Nothing was too much. Highly professional and knowledgeable"
Willem Johannes"Efficient, very helpful with ingormstin, organised, excellent communication and patient."
Pauline"We made an enquiry about a cruise and Liz had everything prepared when we called into see her."
Stephen"This is the second time Deepti has organised travel for me. She is very thorough, friendly, helpful and efficient."
Alison"Very helpful + informative"
Alex"Friendly. Helpful. Knowledgeable"
Wendy"Claire took the hassle out of organising our trip by finding what we needed and booking everything, all we had to do was pay for it!"
Sharon"Good service. Prompt in booking tickets. Good communication"
Hazel"She was very helpful and explained everything clearly. I was given good advice regarding flights and the cost"
Jennifer"Raelene is great to work with. She listens and wants to understand exactly what her clients are after. She is detailed, very friendly, personable and goes out of her way to make a holiday memorable."
Gavin and Petra"As always Anna is fun to deal with and so knowledgeable about destinations"
Trudy"Carly went above and beyond to sort my flights even searching possibilities after hours."
Mark"Tanya was friendly, informative and very professional when we made changes to our itinerary. So very helpful."
Jo & David"Prompt responses & super knowledgeable"
Karen"Kirsty gave 110% in getting us flights home when the airspace over Dubai was shut, she somehow got 3 of us on 3 flights all full to capacity"
Belinda"Tania is definitely very knowledgeable when it comes to travel. I've used her before and trust her 100%"
Marilyn"Sarah understood our emergency travel predicament owing to the Gulf crisis and was really helpful securing new flights really quickly."
Anne Doreen"Plenty of helpful advice"
Rosemary"Teri was great at booking our holiday - again! We appreciated that she was under pressure with what is going on in the world at the moment, but she still managed to find us a great holiday that we are really looking forward to. She has delivered exactly what we asked for and has made the whole process so easy."
Lea"I trust the information I'm given by Tanya. She knows what I like and has my interests and preferences as a priority."
Christine"I've always asked for Danny when booking my holidays he always spends a lot of time finding exactly what I've asked for."
Susan"Very professional gave advice on properties and resorts. Rather than us waiting offered to gather the information required and arranged for us to return later."
Keith"He is good, that’s why I keep coming back"
Shaz"She did not explore all the options and appeared to plan for her own convenience not ours."
Judith"She is always willing to match our needs. Michelle has been our travel agent for many year and I can highly recommend her to everyone"
Talet"Promp and delivered what i wanted"
John"Always happy with the service that Mel provides - helpful, detailed and friendly."
Karen"Tayla was communicative, informative & knowledge. She advised us of several options in regards to our planned holiday"
Desiree"Very prompt and efficient replies on a Sunday."
Glenda"I have had a great experience with Claire in the past when I arranged a trip to Japan 12 months or so ago. Going back to Claire was a no brainer and her experience and advice based on my trip criteria was second to none. Claire is very approachable and happy to take a phone call to quickly sort matters out, which is refreshing in today's world."
Jason"A Hugh call out toTeri for all your much appreciated help. Many thanks."
Norman"Brigitta is highly experienced and I have happily used her services for the past 15 years. She has been spot on with recommendations and has been able to assist with plan changes when needed."
Angela"She was very quick to respond and very helpful ensuring we had all the information we needed. She found us the best flight at such short notice and made sure everything made sense"
Erin"Very clear with options and the plane we will be flying to Australia."
Charles"Have emailed house of travel before about a deal and never got a response. Thought i would try them again and Georgia responded to my email and was very helpful when having to change dates and length of stay nothing was a problem."
Tineke"I’m a very nervous traveler/flyer. Carla made me feel at ease right away by listening to my needs, once I saw the schedule of flights it instantly made me so excited about my trip."
Amy"Hes friendly and very knowledgeable. He knows what you want and gets it."
Angela"Very knowledgeable and understanding of my requirements."
Lisa"Friendly, informative contact with Jo."
Jock"Anna is amazing at her job and always gets back to us promptly. She explains everything very clearly and is so helpful with any problems we have had with our trip. Will always use Anna and have never had a bad experience with any of the travel she has booked. She has worked so hard sorting outing our Middle East flights, thanks Anna, you are very much appreciated"
Kathy and Ian"Steve was very helpful organising our trip overseas giving us plenty of options to choose from. He was extremely helpful changing our flights because of the uprising in Iran and making us feel at ease."
Jeffrey"Friendly, very helpful, talked us through everything, highly recommend"
Martin"Linley was efficient, knowledgeable and very personable. She searched out several options for us and kept in touch throughout."
David"She took my information and created a package that saved us money..stress free for me"
Miranda"From first greeting we felt very comfortable with Brigitta her happy disposition and feeling she knows what she’s talking about offering all options available to us broad knowledge was excellent on all aspects of what we were wanting to experience on our trip her advice and confidence made us feel we happy with our decisions. Always keeping in touch with us So important nothing was a problem."
Selwyn"She remembers previous trips and was aware of my needs . Always looking for the most convenient flight and accommodation for me ."
Joanne"Very efficient and confident, knew what she was doing"
Elisabeth"Friendly, efficient and flexible service."
Lynne & John"Answered all our questions"
Glenn and Pip"did the quote really quick had us in her office same day and she had everything done and dusted same day great to deal with as usual have dealt with her several times and always the same great service"
PAULENE"We actually haven’t met Erica as she has been working for us via our daughter Aroha who is going to India which Erica organised . Erica has organised flights for Me and Aroha to France; than to Rome and an Idyllic Greek Cruise for me and my husband Bruce. So very much appreciated.Jean"
Bruce"Always, prompt, offer options, listens with clear communication."
Diane"Very helpful, gave lots of options very pleasant and friendly. Made me feel very comfortable"
Trudy"Good service and very helpful"
Mark"Brydie was friendly to engage with and readily available to answer any questions . The experience of setting up an itinerary ot travel with Brydie was pleasant and made easy with her expertise."
Ellen and Phil"We have used Pam for a number of years and she has always meet our expectations"
Grant and Kristine"We went into the office to help solve a Fiji family holiday we were planning for the upcoming school holidays. There was time pressure to get into the resorts or acomodation that we wanted and Tayla helped us to get what we wanted from the trip!"
Paul"mmm"
"very easy to deal with could not have found better"
Steven Alexander"Everything went smoothly"
David and Dot"From the moment I entered the office, Debra was helpful and communicated well in a friendly manner. The process of having my travel itinerary organised was very straightforward. Thank you."
Marie"An excellent level of knowledge and helpfulness."
David"Sarah spent her time and knowledge finding and booking our trip to South America. Nothing was a problem ,customer service was excellent."
Jennifer"Erica listens and just knows what we are looking for. Would recommend her to everyone. Very satisfied."
Raewyn"Waited 3 weeks to get an update."
Sonia"I have dealt with Chevonne before on my last trip and so I naturally went back to her as I was very happy with the way she had helped me before. Nothing was a problem."
Gail"Tim listened to what we wanted to do and put everything in place for us"
Brian"Anticipating potential disruption to flight schedules, Sarvannah contacted us about rebooking and managed to quickly re-route us away from disrupted areas."
Paul"She provided links to other trusted companies to assist us with booking of a family tour of Cambodia. Excellent services when we had come up with the overall dates."
Kerry"Impressed with her ability to look after our request after hours"
Nigel"Fast effective service as always"
Melanie"She was ease to talk to and looked for my best option"
Geoffrey"Kate was very transparent with all the details around the process of booking our trip. She was always very prompt at replying and was very thorough with communications with us."
Stephanie"Her enthusiasm and interest in our travels."
Kieran"She was prompt and helpful with responses to our enquires. She sent emails with several quotes and times which helped with our finial decision."
Beverley"Very personal in communication and extremely helpful. Will always contact direct not behind emails"
Sarah"Peter was AMAZING! In a very complicated situation with the events in the Middle East, Peter spent a long time finding me a solution to get back home to France and at a reasonable price. All went well and I arrived back on time. Many thanks once again Peter .. I owe you a beer; or two!"
David Ross"The total professionalism She has and speed to which she was able to answer our inquiry, book tickets and remember our family's seating arrangements children's names as well as provide good opinionated information on why we should choose what we did. Job all done in 10 mins."
Rick & Karen"She allways keeps us on track"
Neil"Very prompt action for a business trip to Chile."
Archibald"I went in with an outline of where I wanted to go and roughly when. Hayley was about to 'flesh out' the details in a very quick and efficient manner and taking on board what I wanted to do on my holiday. She was able to get me great prices on my air travel from my home town to my first destination and then on to my second destination and back home as well as the Trafalgar Tour I wanted to do."
Joanne"Nikki went out of her way to answer all our questions which was extremely helpful as Alister has never flown by himself before"
Alister"Good information and advice and prompt service. She dealt with all my queries and made things very easy for me."
Katherine"Very personable, knowledgeable and easy to deal with. Would defiantly use her again if i wan to do more travel after this."
Michael"Lisa efficiently found a solution to our family travel request at short notice, and on budget. great communication."
Roger"Patience and listening skills taking time to look at alternatives to meet our needs"
Michele"I went in straight off the street and wanted to know about a tour of China. Pam was magnificent full of knowledge, explained a trip she had done. So ended up booking one"
Yvonne Margaret"Dhawal is always a happy and helpful person ."
Peter"Very informative and prompt"
Carla Audrey Mary"Prompt efficient service. She listened to all our requirements and got us the best value for money."
Kerry"She listened to what we were wanting. Investigated the best deals. Gemma Pearcewas friendly and helpful"
Rebecca"She is friendly and got back to me promptly."
Leah"She's good with a sense of humour."
Mike"Anna gives fantastic advice as always, it's not just the flight options/hotels etc, but the personal knowledge she offers that makes planning the holiday easy and the right choices to be made."
Paul"Friendly and incredibly responsive. She clearly understood the brief and developed an amazing package that I didn't have to modify at all. She was responsive even after hours which I didn't expect."
Carolyn"Jo is always ready to listen and tries to get the best deal."
Penny"He always provides an itinerary in a timely manner & takes into consideration his client's needs & wishes."
Jillian"Nicky responded to my inquiry really quickly,took note of my needs and requests and accurately actioned them promptly."
Jane"She was great to deal with. I did change one flight due to not having enough time to get from flight to flight."
Allie"Chelsea booked our travel exactly as we requested, responded promptly to queries and communicated with us throughout the process."
Katie"Namrata always gives a perfectly detailed outline of an itinerary. I tell her basically what we want to do and she plans it all. She knows what type of accommodation we prefer and what we like doing."
Ronice"Angela always responds very quickly to my enquiries in a friendly and professional manner"
Karen and Brent"Very helpful and lovely person"
Karen"I liked the way Rachel talked as she worked the keyboard with flying fingers sorting out our best flights and connections. That way I could keep up with where she was going and what the best and most applicable deals were. Her communication skills were excellent. We weren't in the dark about anything. She listened to what we wanted / needed and put the time into achieving a pleasing result."
Robert & Kay"Was good having everything combined as a package deal, however, there is limited flexibility compared to booking without an agent."
Andrew"I dropped in to enquire about Alaska Cruises. Debra was polite respectful and provided all the information. She assured me that she will send all the details by email and as promised I received all the information. It was quick to make a decision and follow up with her. She was always available on the phone to answer our queries promptly. Very professional and friendly !"
Jacob"It was a very hassle free, super fast, peace of mind experience, as I needed a short notice booking due to world travel uncertainty. And I was still offered a good price and some flexibility."
Katrin"Understanding what we were trying to achieve on our trip"
Steven"Kristen is always professional and very knowledgeable about any destinations we would like to travel to. She provides a great service for HOT!"
Ngaire"She was warm and friendly, communicative and knowledgeable ."
Christine"Searched for the best possible return trip to UK for us at the best possible rate. Was very happy to modify the travel plan to suit our circumstances."
Colin"I dropped in, Pauline was available and found me a well priced flight, booked ..done and dusted in about 20 min. Very happy with such a speedy service"
Monika & Peter"Friendly and professional"
Gertrude"efficient friendly honest"
Sarah"Linley is knowledgeable, competent, and very helpful. She is friendly and easy to work with, and she responded quickly to my questions. Her support made the entire travel planning process smooth and straightforward. I would definitely recommend her services."
Antje"Very Talented And friendly Approach Toward us, definitely will see her again"
Rocco"Delivered exactly what was requested! Good communication."
Joy"Very helpful"
Lynette"Very friendly, professional and flexible person, really understanding the customer's situation, needs and preference. Very persistent in finding out the best alternative in a complex and difficult setting (Near East crisis)"
henning klaus erich"Great to deal with"
Colette"Very efficient and listens to the client. Knows and interprets client needs finding appropriate information"
Bryan"Rachel was attentive and listened to what I was after. She considered a range of options to suit time and cost for the trip."
Rachel"Halie is very friendly and capable and puts us at ease when we visit - she has helped us with our questions which is great as we are in the older generation and seem to have plenty- I am also struggling with a new computer which is Window 11 and taking a little time to come to terms with it so anything I am stuck with concerning our holidays I call on Halie"
Glenda"Super fast, no hassle very kind and was happy to add a request that I had forgotten."
Leah & Ian"Happy to change to a preffered flight"
Sandra"Helen was ready to listen to my travel requirements and organised my itinerary accordingly."
Jane"Super responsive and able to source great flight options for us."
Brendan"Answered all the relevant questions we had quickly"
Jackie"- Suggested different resort options - Suggested different dates/prices when I asked - quick responses (even outside of working hours) to confirm received emails"
Abby"Friendly, helpful and efficient communication with prompt replies. Also gave us options so we could get the best value for money."
Michelle Anne"Mel continues to come up with ideas for travel for us and is always enthusiastic. We have had 2 big overseas trips that Mel helped to arrange which we couldn't have done without her."
Karen"She so friendly and interested in our needs right from the get go, and very knowledgeable."
Sandra"She was very helpful and knowledgeable when we asked her questions about our trip"
Mrs Lambert"Erica knew what she was talking about and able to give us guidance."
Deborah"Happy person .found best dates with best prices"
Elizabeth"Adrienne understood what I needed. During the process I re thought some dates and Adrienne found flights that suited me. I didn't feel rushed and definitely felt that Adrienne did get the best flights for me."
Bettina"Promt replies great service knew what we wanted"
Sherryl"I called in they explained they were short staffed and flat out but still took the time to make my bookings on the spot."
Kevin"Very Helpful - remembered me from previous trips and knew what I wanted to achieve"
Annmaree"Prompt reply wurh our query, then able to quickly change travel dates when other party members changed theirs. Great phone communication. Arranged Travel/Health insurance with ease and had sent all documents plus allowed time for our questions. Friendly and very competent."
Anne Marie"Very efficient e Every we asked her to do was done. Very outgoing."
Carl"She made some great suggestions and helped us book hotels, flights etc around an existing jooking."
Kim & John"We have not completed our final travel arrangements yet but so far so good"
Matthew"Lesley understands my needs and allows to test various approaches. She finds the best solution and she does it fast and efficiently."
Svetlana"Carly is always professional and offers other solutions for our travel requirements. She is friendly and is genuinely interested in us as a client."
KathyLynne"Kim White was very helpful. She was just great in helping me access a seat on Air New Zealand so I could sit beside my friend who had booked her ticket months before. I was more than happy as she went out of her way to make sure I sat with my friend to the Cook Islands. I am not a confident traveller so I did appreciate all she did."
Raewyn"Pieta was very fast in finding flights for our trips. We are going to different countries firstly and then meeting up in Vietnam so she had to arrange the flights individually, and have us arriving around about the same time in Hanoi. She also found an internal flight for me which worked marvelously with these timings. We were happy with the price of these flights."
Marylin"Brydie knows exactly what I like when travelling. Even with the Trump war in Iran causing Emirates flights being cancelled, Brydie still manages to get me on QF thats almost full!"
Angela"Knowledge of Vietnam. Friendly and open to ideas"
Jimmy"good service, knowledge and advise"
Josephus"Great service. Friendly and personal service."
Helena"We have booked trips with Tracey before. She knows our preferences well and remembers us! Tracey is efficient and organised. She was very prompt getting back to us with suggestions. She listens!"
Anne"Helpful advice delivered in a friendly, pleasant manner. Liz has obvious experience with cruises and was therefore able to give advice on cruise and cabin choice which enhanced our overseas trip"
Sharon"She is able to preempt our requirements. Able to forecast potential problems in this challenging travel period."
Edmund"Fiona was very easy to work with, gave me good advice and suggestions, was prompt to respond to all contact and made the whole process simple."
Karen"Very helpful and quick to get back to me, even at short notice. Much appreciated!"
Samuel"Nicole was extremely helpful with organising our trip Nicole knew what we needed after us supplying her with the appropriate information"
Faye"Robyn was amazing. Such a great personality for the job. Excited, prompt and very knowledgeable"
Bernie & Brent"Accommodating, helpful and patient!"
Kerry"Friendly service, knowledgeable and she was so easy to talk to"
Helen"Sarah is our go-to for family and couple holidays. She has a great understanding of the needs of a family of near adult children and also that of a couple escaping the realities of parenting near adult children. Sarah listens to our needs and creates perfect holidays around what she has heard."
Helen"Having dealt with Alison over many years through organising our trips overseas, her knowledge and assistance is top class. Having to make adjustments to potential itineraries is no problem for her and always comes with additional suggestions where she sees we could get value"
Matt and Jos"Listened to what I wanted to do and made the perfect travel schedule"
Julie"Leanne has been easy to deal with and responsive to our probably mundane questions. Still a lot to do for our proposed trip and no doubt some curly questions."
Warren"Melissa was wonderful - she had my flights booked quickly. The whole process was very straightforward and easy. The fares I booked with Melissa were cheaper than what I had been going to book online, which was great. Melissa was excellent to deal with - friendly, approachable, and very professional. I highly recommend booking through House of Travel, and Melissa."
Carol"Easy to talk to, helped us so much we came into H.O.T unsure whether we would actually agree to anything had the backup of just doing things like last time and order through air nz but NIKKI was amazing, definitely sticking through her everytime now! :)"
Alyssa"She responded immediately with my travel plans and followed up my requests without any delay.. She’s also very friendly but professional"
Sue"Hannah was thorough and patient and gave us 3 quotes wish was much appreciated."
Lorraine"Lots of people to organise amazing"
Ms Cleverley"She is responsive, quick and efficient. And pleasant!"
Mary"Very helpful with my travel insurance."
Elizabeth"Great with replying and was very helpful when looking for different options. She was able to find a flight that suited me which was ideal"
Remy"Alison is very helpful and follows through."
Richard"Wendy was prompt with her replies and sourced the best deals that matched what I was wanting. She answered all my questions and helped me to feel secure during the whole process. Thanks Wendy!"
Lauren Jane"Sophie was extremely friendly, telling personal stories and personable. She made me feel at ease about booking my flights."
Jeanette"Quick & efficient service"
Vince and Valda"Prompt ,authoritative response to enquiry. Friendly but professional approach."
Edward Glyndwr"Mairead has been very helpful in dealing with my fairly complicated travel arrangements. I hope to meet her in person while I am staying with friends in Opua during my visit to New Zealand in May."
Elaine"My first time in Europe she listened to what I wanted planed it well."
Michelle Yvonne"She is such a delight to work with. Very accommodating and understanding"
Avon"Caitlin responded to our request promptly and provided a well-prepared package in an impressively short timeframe. Within half a day, she had gathered all the necessary details, assembled the package, and shared it with us. After payment, she quickly followed up to confirm all bookings. Her communication throughout the process was clear and efficient. Exceptional service. Thank you Caitlin"
Toni"Worked hard"
Andrew"Holly was very efficient and wasn't flustered when problems arose."
Trevor"Liz listened to what "WE" wanted out of a holiday and think she has definitely ticked all the boxes and more."
Leigh-anne"We were given alternatives and assistance with choosing the best tour for us"
Anne"Lovely lady very helpful altogether great"
Michael"Robyn listened to our request for international flights and specific requirements, made sound suggestions, and found us solutions that suited us well. What we got was not what we had expected, but better options at reasonable prices."
Alan"Nothing was a problem. Even when the airline cancelled our return flight Alison stepped in and had to rearrange our accommodation to match the new flight dates."
John"Outstanding service and knowledge"
Jamie"Erica was most helpful and promptly provided us with pricing and options for our enquiry"
Maxine"Hannah made our booking very easy.. she was very informative by making suggestions for our flights and accommodation as we are pensioners and not sure about booking it ourselves"
Lynette"He was very considerate and efficient. His manner makes it sways to communicate with."
Ronnie"Friendly and happy to please."
Barry"Erin is a pleasure to deal with. She booked our itinerary exactly as we asked and managed to get a further discount from a tour company, which of course is to our advantage."
Hope"Very helpfull, getting multiple quotes over different days, and ended up getting a better deal than I could directly from the airline and resort. Very impressed."
Rebecca"The whole process was smooth and easy. She gave many different options, keeping my wants and priorities central. When I realised we made a mistake after booking and paying, she very efficiently fixed the problem, putting my mind at ease."
Madison"Friendly, helpful service. Helping me with requests."
Barbara"Caprice has supported me in the past and recently with my travel arrangements and I find her knowledge and professionalism reassuring. With her caring and friendly nature Caprice is very approachable and is attentive to the small details that make travel achievable for me."
Marina"Lisa was just great, very knowledgeable and helpful."
Lindsay"Easy to talk to and understands what you’re trying to achieve"
Phil"Jason listened to what we wanted and came up with some great ideas for our trip. Very knowledgeable and helpful."
Michelle"Brent was very helpful with all the information and made sure I was getting exactly what I wanted!"
Madeline"She has organised several trips for us and always follows through and goes the extra mile."
Brian"I had a bad experience elsewhere (another House of Travel outlet). Monique was professional and her customer service was exceptional. She handled my booking in a very timely manner. She was a pleasure to deal with."
John"She was calm and assured, as she dealt with my requirements, looking for tge best deals on a long haul travel flight. Shepromised to get back to me quickly, when the site was down with possible flight options, which she did timeously."
Joan"Lovely to deal with, made booking flight very easy, lots of information about what was available"
Faye"We have worked with Megan before and she has been very helpful with both of our holidays. Our first trip booked through Megan had cancelled flights and delays to our trip but she automatically organised our accommodation, transfers, etc and kept us updated. When we decided to go on holiday again it was a no brainer that we would get Megan to organise it for us again."
Ella"Talita was always there from the start to conclusion of arranging everything"
Jason"She is always knowledgeable, helpful, friendly and goes over and above to get you the best deals. She is the best travel agent I've ever dealt with."
Pauline"Very helpful, no rush, very friendly"
Sue"Very pleasant persona, honest, reliable and efficient."
Diane"Always helpful and polite"
Ian"Professional and very considerate for my needs. Listened,and presented well . Gave me options."
Barbara"Dalwyn is so approachable and listened to what we needed. He sourced excellent fares for us and a much more user friendly route than the one we had researched, saving us a lot of time. He is very knowledgeable about the country we are travelling to and his suggestions were really helpful."
Angela & David"Helpful , cheerful, patient efficient , knowledgeable."
Lorraine"When we needed to vary the package holiday, Tania was so prompt in investigating what could be done and requoting, with various options to include a 5 th traveller. Quickly responded to any questions we had and went above and beyond informing us of UK passport rules when she found one traveller had once had a British Passport."
Judy"Cheryl is very quick to respond to options of cruise options. Is easy to get hold of and very thorough. My brother and his wife put me onto Cheryl, I definitely know why. Its because Cheryl is the best, fastest and professional and friendly to deal with. 10 out of 10."
Deborah"She seemed very knowledgeable about the services being offered, and suggested better alternatives to the ones I was thinking of."
Vernon"Friendly and professional service."
Jenny"Natasha was delightful to deal with, and gave clear and useful guidance based on our hopes. We gave her a complicated itinerary which she has packaged up into doable chunks."
Nicholas"mm"
"Every holiday we have Talita do our bookings the service she provides is prompt, efficient and stress free. She makes us feel like we are friends."
John"super kind and friendly. Liz couldn't get our original booking but spent the time to arrange a better one that suited us all"
Denise"Nicky is professional and a straight talker, she always makes sure you know where you stand re prices and availability, and works hard to get a good deal."
Teresa"Very helpful"
Karen Sadie"Helpful and knowledgeable"
Vivienne"Found Emma to be up front and knew what and where without a lot of hassle,plus very presentable"
Ian Paul"Ranee was been super helpful and very knowledgeable, me maing changes etc has not been a problem"
Melanie"Listened and carried through on my requests"
Jeanette"Tania was prompt, she got back to me quickly and got a quote and travel together as i had asked. There was a minor fix required for accomodtion to match our flights but all fixed quickly and everything sorted for us. Tania is well travelled and knows a lot about accommodation and the best places to go according to your needs."
Joanne"Buzz was incredibly helpful and knew everything about our Rarotonga trip. I cannot recommend this travel agent enough!"
Oscar"We had a meeting with Nicole and told her what we wanted to do. She listened to everything we talked about and within 24 hrs had emailed through options for us."
Ruth"Emmie was good to talk to and had no problems with putting our choices into reality. She was quick to tweak any changes and has provided us with options for when we arrive at our destination. I would certainly return for future travel."
Gail"Angela was so helpful and obliging. As I haven't really traveled much at all and this is the biggest flight ever, I'm a little apprehensive. Angelas expertise was invaluable and now feel at ease knowing I am well looked after, so I would highly recommend her and her services. AAA+++"
Angela"Nicky really thought about the needs of our family and tailored our holiday perfectly to suit everyone. We really like how she proposed an itinerary that she thought would be alright for us, but then found another itinerary that was absolutely perfect. The ease of the whole process was greatly appreciated, especially as we left it so late to get the itinerary we wanted. Thanks so much Nicky! So professional and so personable."
Wendy"Quickly understood our travel needs and came up with a realistic proposal. She quite obviously new the subject matter very well and managed the whole process in a calm and logical way."
Gregory"As usual she got back to me as soon as I emailed her and we had the travel options the next day, even with my husband changing his mind several times."
Krystine"Her service is wonderful. She is extremely informative which helped to simplfy our choices"
Dianna"She was knowledgeable and helpful. This gave us confidence in having chosen an agent over booking ourselves."
Annette Joanne"Ellie is extremely helpful and very knowledgeable we would certainly use her again for our next travel."
George"Prompt, personable service received from Nicci Smith"
Dianna"He listens and adapts his recommendations with each question and feedback given ."
Mark"Within 24 hours of submitting a request we had an itinerary for travel to Europe that catered for all our requests as well as useful suggestions."
Angus"I have known Sarah as my travel agent since 2018 when I retired here in Matamata. In that time I have had 4 out of 5 overseas trips organized by Sarah, who is very calm and a lovely person, a delight to deal with. i"
Mark"Alicia worked hard to secure the right flights at the best price for us. Her attitude of nothing is a problem is a point of difference."
Craig"Very efficient and pleasant to deal with."
Maryanne"Cody is just very good at what he does, and he does it in a professional and courteous manner."
Paul"Erin is very knowledgeable, friendly and approachable, and gave us good advice and travel tips. Very efficient service (with a smile!)."
Philip Edgar"Found her very helpful . And good advice.."
Michael"Jay was very helpful with what we needed with accomodation in Brisbane and ideas what we could do around Brisbane .he was very friendly much appreciated his ideas."
Donna"She made booking our first whanau over seas trip a dream and I really appreciated her help."
Tinks"Very friendly and helpful"
Donna"Harrie is our go to for our holidays, he helps us plan & suggests things that we might like better. He is professional & gets back to us quickly."
Toni"Greeting me as soon as I arrived for my appointment Very helpful with options for accommodation Keeping in touch by email Very happy with my experience first time at House of Travel"
Deborah"Previous successful dealings with Mairead and again she came up trumps with a great deal for me"
Ann"Tori listened to our wishes and came up with a great plan."
Andrew & Julia"Prompt efficient service. Able to deal with my issues. Made me feel confident in her ability. Met all expectations."
Nancy"Anna had sorted flight options and was very helpful and thorough."
Lisa"quick initial reply and quick to answer any questions we had"
Adele"She made us feel listened too , and had helpful suggestions. Also the continuity when Kate took over as Rachael was away was excellent."
Paul"Paul is always responsive and listens to your needs"
Stephen"Prompt response consistently. Different options discussed. Listened to needs and concerns and worked through them responsively. Helped with seating and what options were available. Has continued after the booking to be available for any additional support or other bookings needed to support the trip."
Claire"Laura considered the age of Hayley travelling alone, worked on the best option arriving at airports less overwhelming and still kept within her budget. She provided a quote quickly and looked after all the travel requirements for the trip."
Hayley Rose"Easy to deal with and put up with me trying different things from different angles. I can be annoying sometimes."
Trudy"Sorted out with minimum of fuss. Good price for given Flight."
John"Nerida listened and provided options within the peramaters I wanted. Giving choices was appreciated."
Pauline"Quick responses, well communicated correspondence and phone calls too, happy to swap and change as we came up with new return dates, etc. Pleasant to deal with. Diligent in re to our oversized travelling bike bags and making sure all is aligned with the Emirate Airlines."
Petra"Dhawal has put together holidays for us before."
David"Linley is the perfect agent. Fast, efficient, fun, friendly, listens attentively, never makes you feel rushed, knows everything. A delight to work with."
Vicki"Quick to respond, detailed itinerary. Booked what we asled.polite and helpful."
Jill"Tiff was friendly and helpful. She was not pushy and waited until we were ready to go ahead. Tiff helped me through the paperwork."
Judith"Tayla sorted out just what i asked for, great communication, with me being in the uk."
martin"Anna was very friendly and helpful in all aspects."
Malcolm"Found her to be very helpful..gave us several options was very personable and was able to answer any queries promptly."
Louise"Patience and persistance with a smile!"
Alison Beverley"Jazmin is so easy to deal with, friendly and outgoing quick to suggest options that she thinks we might like and enjoy."
Kevin"I find Sam to be knowledgeable, quick and thoughtful"
Mary"Oliver was fluent in the advice he gave me so that I could get a cheaper flight."
Sandra"Prompt communication and proactive"
Elizabeth"Trudy always gives us amazing options, some of which we wouldn't have thought of but have also saved us money."
Angela"Outstanding and fast itinerary booked. Always such an easy and enjoyable experience with Catherine. Such a pleasure to work with ."
Penny"Jen always provides prompt and efficient service. She is friendly and helpful."
Julie"Kate was very helpful in arranging our next holiday."
Carolyn"Very approachable, professional and efficent."
Penelope"Came back quickly and had understood the instructions clearly."
Julie"Very available face to face and digitally. Responses to any queries have been very prompt thus far."
Gael"Efficient helpful. Natural easy manner. Nice to talk to."
Edward"Paul handled every detail professionally and made the process effortless."
Nan"Toni is amazing, I gave her an extremely vague plan and she picked it all up and brought it all together with ease! Her help has been so essential and my trip wouldn’t be happening so easily if it wasn’t for her."
Ruby"Very thorough. Clear communication"
Sarah Fiona"Maree communicated well with us and sorted our travel plans with a professional attitude"
Alison"Sally is always happy to go the ‘extra mile’ to ensure the booking is completely what we want."
Vicky"Maia was professional, knowledgeable, efficient and very understanding of our needs."
Dawn"Nicki is warm & friendly , she replies promptly with all details necessary. She has organised my travel in the past & has always done an excellent job. I trust her to look after my travel plans."
Sherrill"Friendly and prompt at getting everything sorted for us. Nothing was a problem! Thank you Jay"
Kelly"Excellent, despite having to work from home she called us and then very quickly had an itinerary sent to us. She is efficient, knowledgeable and friendly . We have used Carly before and would certainly use her skills again."
Jude"I have used Rachel several times before,and trust she gets the best flights available for us.I like them all to be connecting."
Sandra"A friend referred us to Brigitte and she is the best. Brilliant listener. Well travelled. Easy to relate to. Can give great advice and suggestions. Always happy to make changes. Highly recommend."
Mary"Because she always gives us exactly what we want despite all the problems we throw at her regarding flight times etc et"
Anne"Made appointment to chat about a family holiday in 2027. It was Rochelle first day back from a trip and there was a Hot Function that night, knowing that we were to outline our trip so she could sort out later. To our surprise Rochelle was making calls, by the time we left it was sorted just waiting for a few details l had to supply. A couple of hours later it was all completed."
Terrence"She was very responsive and friendly"
Amy Leigh"Kind, friendly and helpful. Laila found flights that landed at better times and explained details about the travel well."
Joy Thelma"This was something that was way out of my comfort zone. Kirsty listened to my story and what I wanted to do and hoped to achieve. She also not only helped us find what suited but offered up options and ideas we didn’t even think of. So very grateful to her and we are very much looking forward to our first adventure."
Hana Morehu"Gemma is always available & very efficient"
Denise"Walked in off the street, no appointment and came out very happy to have our holiday to Noosa & Sydney completely booked. Celia went above and beyond to have everything connecting. Wonderful service. Thank you Celia, you made it seem so easy."
Judith"familiarity! Cheryl knows what I want Always a quick response and she is happy to make changes as required"
William"Very helpful, nothing was too much for her"
Robyne"Josephine was very patient with our queries & questions. She understand our disappointment in missing out on a couple of previous options and never gave up on helping us get to our destination."
Suzanne Bernadette"Courtney was efficient and knowledgeable. She was able to answer all our questions and made everything feel stress free"
Kathleen Winifred"Justine communicates well and is prompt with requests. It was via email."
Barbara"Knowledgeable, friendly and efficient"
John"Lovely person and good outcome"
Tina"easy to deal with"
Andrew"Jasmine was amazing looking for flights for our family holiday, she listened to what we wanted and got us the best deals."
Emily"She found us good flights and good lay overs and catered to our specific situation, but the booking system was not so easy for first time customers"
Cassia"Responded quickly after she was assigned to me. Was courteous in her communication and came up with great options first time round."
Garry"Karen is very professional and very knowledgeable in her work as well as being very relaxed and easy to work with in trip planning"
Earle"She replied promptly to my emails, and ensured I had all the relevant information to make the best decision. Kim made the process easy"
Vanessa"We have found Reuben to be very knowledgeable and welcoming to our travel bookings"
Royce"Bridget was prompt with communication, plus she was awesome with helping with suggestions for our trip, she obviously did a lot of research with finding economical options for us. Also she was helpful with information to help our daughter traveling with us."
Lynette"Very efficient and knowledgeable"
Kingsley"He did everything for me. Gave me options, and nothing was a problem. He was very helpful and most of all patient with me."
Rachel"Suzanne was incredibly professional and knowledgeable. She was able to answer any question I had regarding travel overseas. I left feeling like i was in good hands."
Lauren"I don't travel o/seas much but whether it's short or long, it works well for me."
Lynnette"Robbie is very easy to talk to and just does it as if it needs fixed now"
Russell"We liked the way she handled our inquiry. Amy went through all of the relevant options and followed up by email to give time to consider what was being offered"
Owen"Quick response to my enquiry came up with 2 options to look at and gave good information ??"
Graham"Brendon is so enthusiastic about travel and destinations. His experience is invaluable"
Gaile"She always finds us really good deals with flights. She gives us a few options to choose from which is great."
Nicole"She was extremely friendly and welcoming. She could easily explain my options to me, and promptly organised our airfares."
Paul"Courtney was very approachable from my first visit to Branch, as first time Island travellers she listened to my thoughts and her knowledge was very helpful to recommend where to stay and booked our holiday to suit our needs. Can't wait to go now"
Elizabeth"He was very friendly patient and organised the tour as quickly as possible"
Sigrid"Erin was friendly, she was able to put together an itinerary very quickly That was very much appreciated"
Bill"She answered all questions I had ..she helped set up my payment plan on my phone and im sure she will do the rest of our bookings how It needs to go"
Yvonne"PAM HAS BEEN VERY HELPFULLIN SORTING OUR HOLIDAY, VERY FRENDLY AND HAPPY TO SORTOUT ANY PROBLUMS"
Janice"Rebekah was very professional and helpful."
Brigitte"Great communication from Kelsey via email which I could answer at my leisure, within booking timeframes of course. She listened to what I was wanting and actioned promptly sending an updated booking information with balances required and by when."
Shona"I have not yet picked up my travel documents let alone completed my trip, so I haven't been able to award "full marks". However I can say that Vicki gave me timely and efficient service. She listened and understood my needs."
Catherine"Understands your needs very patient too"
Kumar"Organized our trip on the day and emailed the information that day. Really efficient and helpful"
Wendy"She has initiative. She knew I wanted to book to go Tonga and she let me know when the sale was on."
Lili"Emma has always been good, and she sorted out the scheduling option that I could not do from the Air NZ App"
Michael"Very quick in getting back to me with my questions to a holiday and putting a package together."
Angelena"Prompt action and replies. Went the extra mile to get the best deal. Slightly downgraded more to do with HOT travel system as she was unable to book me on a flight I requested on an unusual sirline"
Heather"Angela, take care of her customers as if we are her family. I love the way she always offer you the best deal, with the best options and does is so timely."
Suzet"Always goes the extra mile.never ever any complaints."
Pat"Graham is always on the ball and has everything under control"
Robert"Molly handled all of my queries fully."
John"As usual Danielle was helpfull and efficient with providing options for our holiday."
Greg"She was easy to talk to we told her what we wanted to do. Kelly set it all up with time to do it all"
Michael"Lisa listens to us, then searches for the best flights, hotels etc."
Ann"Paul was great to deal with. Listened to what I said and got it right. Very fast with replying."
Coralie"I was with Tania in Ellerslie - not Onehunga! Tania was knowledgeable and took into account my preference/s."
Joyce"Emma is a very confident and professional person on your team. She presented my request for the south pacific cruise on Anthem of the sea's perfectly with no shortage of information. I'm impressed."
Russell"Quick and fast service provided - that's what your wanting is to be provided on the spot easy access and services flights etc"
Miriam"Pleasant and friendly. Quick to respond to queries. Knowledgeable and helpful with planning our trip."
Karen"Very knowledgeable Helpful Quick response Easy to deal with Flexible - giving options and making suggestions"
Douglas"Anna was very responsive to my email request - sent an automatic reply saying she would get back to me soon and she did just that. And she came up with some options and was very clear in her communications with me about what was needed on my part."
Anne"We went in knowing the country of where we wanted to go to and were given awesomr choices for all travel and accommodation. Even when I missed off airport numbers etc it was no hassle"
Deborah"Jason has been our travel agent for over 20 years. He always goes the extra mile and is extremely patient. We are very happy with the service we have received over the years."
David"Researched flights well Assisted with multiple sources of payment( Airpoints,ASB points etc Provided good hard copy of travel details."
Anne & David"Deepti was absolutely fantastic to deal with from start to finish. She was friendly, professional, and incredibly responsive throughout the whole process. Nothing felt like too much trouble, and she made everything easy and stress-free for us."
Ananda"Sarah was amazing right from the start. She knew what I wanted and created the perfect itinerary. Nothing was a problem. Sarah is very calm and lovely to work with."
Melanie"I've had Cody sort several trips now he is very good at his job very positive fun to do business with he's my go to man"
Brian"Responsiveness and clarity of communication"
Rodney"Olivia communicated clearly and responded in a timely manner to a few requests to modify our itinerary until we got it just right."
Dale"I struggled to get the flights i wanted online. Nicki at HOT could see how tricky this was but was able to get the bookings I wanted with 30 minutes, She was also able to offer good advice on seating and hotel accommodations."
Helen"Kelly-Ann had excellent prompt communication and made our booking experience amazing. She is always happy to look at several options and gives us helpful, informed, up-to-date advice to help us make the most of our travel."
Saeran"Kim, was very responsive, always answering our queries and adjusting our itinerary as required."
Carl"Friendliness and her ability to listen to what we needed and find a solution"
Julie Maree"Very efficient with my poor insuctions, but close to what I wanted, have now changed some dates to suit my partners wishes and have emailed the changes if possible cheers Cherie Watkins."
Cherie and Dale"Tiff communicated and listened well. She was pleasant, enthusiastic, knowledgeable and helpful. She came up with a good basic travel plan and then altered it after recieving our feedback. She answered all our questions then together we came up with a plan that our family is very happy with. We are really looking forward to our holiday."
Murray"Monique was patient, friendly, informed and nothing seemed to b a problem. I found her very easy to deal with and she was very likeable too"
Johanna Mary"Friendly and comprehensive response to our request, and great effort to get our trip organised."
Christiaan"Very helpful advice,very friendly and knowledgeable. Savannahs was able to answer all of our queries and went out of her way to be helpful."
Cheryl"He was very friendly and efficient. Our bookings for airfares and accommodation were completed in a very short time."
Brya"Nothing was a problem for her. I was very specific with what I was looking for and she did everything she could to make our trip happen how we wanted. Djana was full of knowledge about where we would be staying which helped greatly"
Leannah"Listened to what I wanted to do and absolutely nailed it the first time. Also found the best deals for flights and tours. A Very informed and knowledgeable agent"
Sandra Leigh Florence"She was very helpful with my enquiry"
Elaine"Very pleasant and accommodating with booking and accommodation options. A pleasure to deal with. Will book again through her."
Mary"Kylie made booking our first family overseas trip hassle free. She was welcoming, friendly & helped with all the little details needed when travelling with an infant."
Jemma"Pieta is always thoughtful in her assistance. She ensures she is clear on what our wishes are do ahe can provide exactly what we want/need."
Joanne"Lisa was very patient and professional in assisting us with our holiday booking as we changed our minds on certain aspects several times."
Gary"took a little while to get to the right selections but we now have what was requested ."
Stephen"She was very prompt and help me in every way to a holiday I wanted"
Marion"I just walked in off the street - Sandy was obviously working on something else - she very quickly hid those screens and attended to my query. She came up with what I thought was a very good value for the flights required. Also sorted our rental car. Very efficient !"
Alan"Very efficient - got back to me quickly, and any changes that we made were dealt with immediately."
Kate"We have worked with Lisa for a couple of years now, this being our 3rd trip. She has always been prompt with her replies and helpful with suggestions on travel options. We will never book with anyone else."
Patricia"Correspondence easy"
Karen"Did what we expected"
Robert"Prompt quotes and response to emails"
Bruce"She was so helpful and easy to talk to . Got us where we wanted to go and good deals . We will be dealing with Jessica in the future."
Cherrie"Active listener who always offers valuable options"
Judith"Shane was very professional and handled our booking easily."
Frits"Very prompt with emails especially as I had quite a few requests. She always responded quickly and thoroughly with lots of helpful options and suggestions."
Shannon"Jan is amazing. She listens, suggests and then provides."
Jacqui"She was very helpful and polite, answered all our queries.."
Catherine"Knowledge about travelling"
Kerry"chloe was very good, took all the stress out of booking our trip to europe"
Marjorie"Fiona was easy to deal with. She listened to all my needs and came back with the best options to suit me and my family."
Teresa"Emailed back straight away and sorted our accommodation at a good price and in a great location"
Mark"Checked out our information we had found on line for the package detail we chose. A bit of time was spend on finding out flights and accommodation but all solved, very happy with the out come."
Bruce"He was very friendly and helpful. His feedback was prompt and clear."
Juanne"The team at Northlink helped us with all our needs and in our budget so professional and successful time there to be booked and paid for all in the same day"
Nicola"Prompt and helpful service. Erica always sorts our particular requests very efficiently. We highly recommend her for all travel needs."
Vivien"I just feel that when travelling, I have specific requirements including what aircraft I like to fly, what route I like to take and which class I prefer, Laila listened to all of these requests, didn’t judge, just catered as best she could."
Damon & Pauline"Had our travel sorted before we arrived making the experience straightforward quick and easy."
Randall"Glen researched options for us that we wouldn't have done ourselves via internet search. He acted promptly and was very helpful."
Kirsty"After talking to Nikki for just a little while, she perfectly understood my idea of the perfect holiday. She is very experienced—I truly felt it. I felt relaxed and confident with her advice."
Paula Daniela"Prompt responses. Providing multiple options on fares and flights. Quick finalisation. Customer satisfaction."
George"I have dealt with Claire in previous years going back pre covid and then lost contact during covid times . It was great to finally catchup again. I consider Claire is a great asset to any business ,as a front of house person Claire is very professional."
Maurice"She went the extra mile to find us the best price for our trip. Nothing was too much trouble."
Frank"Sam is very efficient and he has great knowledge. He was able to take us confidently through a number of options that we were considering. Sam listened to our questions and answered with well considered replies, often offering alternatives. Sams knowledge of airlines and their routes enabled us to select the best options for us when flying. The insurance policy that Sam offered has given us everything we need for our trip. His knowledge of our destination was helpful for our planning."
Sue"I don't have time to research holidays, and Vic delivered a great holiday that I was after, based on a simple email request to her."
Jon"Better service and great communication regarding our booking. Very knowledgeable and efficient with her role"
Atalani"I have dealt with Megan twice before, she remembers all my requirements and efficiently makes all my arrangements. I can't thank her enough for making my holiday arrangements so quickly.and most important, worry free for me."
Sharon"Great Product Knowledge. Attention to detail. Excellent Communication. Sense of Humour. Great Ambassador for the Brand."
Peter"Efficient got back to me quickly with all the details I needed to know"
Rosemary"Tracey is approachable friendly and knowledgable and professional"
Karen"Jordi was friendly, helpfull and very patient with us as older clients."
Catherine"Friendly and efficient service."
Ann"Friendly but not pressing at all felt like she wanted us to get the best deal."
Emma"I enquired about a deal with your company, and she emailed back very quickly with rough estimate and price."
Laura"The whole booking was made on line and done very efficiently"
Julie"I have booked with Kelly before and very happy"
Carolyn"Alana saw me at very short notice, really listened to what I wanted and absodelivered in a short time frame. There was no pressure and a willingness to e flexible and give more options."
Christine"Courtney was very efficient and got back straight away answering my questions. It took no time in gathering all my information for the trip. I would highly recommend her for all your travel arrangements"
Gillian"Tracey is always very helpful with booking our holiday."
Lynette"She has a wealth of knowledge & experience which she is happy to share"
Donald & Julie"Everything was completed at very short notice with a great feedback on flights available"
Michael"she was polite and helpful"
Rodney"Nothing is a problem - friendly, responsive and great to deal with. Claire makes whole process easy!"
Paul"Kimberley was fantastic in organizing our holiday, and answered all.of my questions and requests with patience. She was so polite and knowledgeable."
Sharon"Nicky was very friendly, prompt and efficient. She got back to us when she said she would and nothing was too much trouble for her. Very happy indeed"
Carolyn"Easy to talk with, and finding the accommodation that suited us. All flights dates the whole package"
Teresa"Charlotte got back to us really quickly with a deal that fitted our timeline & budget. It was all done & dusted in a day!"
Wayne"She was very polite and professional down to earth and gave us some good advice for our travels ."
John"She was very helpful as it’s been two years since I last went to the UK and I now have had to get a UK passport. She also emailed a lot of useful information to me."
Sheila"Maia was 100%. Quick efficient best response we have had ever. Certainly will be using her in the future"
Fay & Brent"Donna is always most helpful, patient and respectful."
Barbara"Responsive to questions, knowledgeable about travel bookings, offered insights and information readily. Couldn't ask for better support."
Lauren"I emailed Tanya about a deal I had seen on HOTs website at 4.15pm Tuesday and at 9.30pm that night Tanya had put together a travel recommendation for us that was perfect!"
Suzie and Alan"Tessa was pleasant and dealt with my enquiry promptly, advising the time-frame in which she would get back to me, updated me as to the progress later that day and confirmed the details the following day as promised."
Jacqueline"mADISON WAS ALERT TO WHAT MOST INTERESTED ME. AND PLANNED MY HOLIDAY ACCORDINGLY."
Sandra"She was prompt, kind, flexible with my changing arrangements, and a super clear communicator. She took on my complicated travel arrangements with ease."
Jenny"I rung him once, told him what we wanted, later that day, he sent me the hotel he thought I was wanting, next day the quote was in my inbox, checked a couple of queries, they were all goi, next day I paid for it. Can't believe how quick the process was and brilliant service"
Ingrid"We have work with Rachel several times booking trips and we've found her very helpful answering questions about accommodation and it's always nice to have the same person"
Donna"stacy was very helpful and her knowledge of the travel industry made it easy for me to have my requiremets sorted. she alsio communicate with my daughter to ensure that everything had been covered."
Margaret"Laura listened, understood, and booked what we asked for.9"
Pamela"Kelly was very helpful. Very impressed with the service provided."
Sandra"Very friendly, helpful and super efficient. Always gets the details spot on. We never go anywhere else."
Ann"Very friendly. Has done the trip herself. My Ade sure we got everything we wanted. Made it so easy."
Diane"Emailed back quickly and did everything I asked. Easy to communicate and got paper work back quickly"
Leana"She knew we were looking at two options, but didn't try to talk us into her suggestions. When we discounted our other option, we went back to Hayley and she put the holiday all together for us. Lovely lady. ????"
Sue & John"Raelene was super helpful and really informative and the whole experience was hassle free and I'd have no problems at all recommending Raelene and the team at house of travel to anyone"
Nathanael Thomas Lynn"Megan was very friendly and helpful. She was very friendly and we didn’t feel rushed and explained things very well"
Kevin"Very quick response with with the exact dates and flights I wanted. Spelt my name incorrectly a couple of times but otherwise great service."
Michael"very efficient and friendly was a pleasure to work with her"
Beryl"Jo's expertise and knowledge in the travel world is exceptional. She is always willing to help in arranging small trips as well as longer adventures."
Sandra"Bonnie listened to our request and did her best to achieve it."
Shirley"Speed of response, knowledge of cruising, friendly approach."
Jane"Very helpful and nothing was a problem, listen to my requirements and followed through"
Karon"She certainly looked into all possibilities especially when we were trying to use our Krisflyer points"
Ann"Very helpful and responsive, quick turn around and nothing was a bother"
Jennifer"Very friendly, most helpful, efficient and patient. Met all my travel requirements and requests re accommodation, flights, travel dates etc. Most impressed."
Edward"very welcoming and informative , pleasure to deal with."
David Raymond"She was knowledgeable and patient with dealing with three of us."
Mary Lou"Great communication from James all the way through our travel arrangements - dealing with 5 of us"
Frances"Debra Lee is so welcoming, she listens to what we are wanting and goes the extra mile to ensure we get the best deal, with options suggested, if interested. Meeting with Debra Lee is always enjoyable. She has a great personality conducive to travel, ensuring we go away very happy with the bookings decided upon."
Roger"We had a flight cancellation on a Sunday night for Monday morning. Trudy willingly, late in the evening rebooked so as to get to the destination on time.we were most grateful."
Garry & Sarah"Megan was able to find flights needed for us to have two stopovers in our desired cities which I had struggled to do on my own and are very happy with the price. Can’t wait for our trip."
Laura"She was so good at offering the best options to suit my accommodation lovely her offering to do a great itinerary print out"
Marilyn"We have used Courtney before and she always looks after us really well . Very helpful"
Gwen"Very efficient got the job done as wanted and as quick as possible"
Ray & Joyce"from the moment I walked through the door Tracy made me feel my enquiry was important to her. She has continued to be kind, helpful and patient. As someone who until the last couple of years has always done my own travel arrangements, this has been without doubt the best service I have received."
Sue"Vanessa provided prompt & efficient service. Our holiday plans were sorted quickly."
Robin & Wyn"Emma has been my travel agent of choice for a couple of years now and we have an excellent rapport with regards to my travel requirements. Emma and H.O.T. TIMARU are highly recommended by me to all my travelling friends and acquaintances."
Keith"Good response time to queries, and gave great suggestions."
Leigh"Very easy to deal with. One phone call and email it was all sorted. Popped into the branch confirmed everything paid. Very good knowledge and service"
Colin"Was really helpful"
Peter"Charlotte is amazing! So great to deal with. I was trying to look at all the various options myself and getting so confused and she made the whole process so easy and stress free"
Melissa"Great communication and provided suggestions that worked in our budget and timeframes."
Nigel"She was so helpful, very quick to get appropriate info to us,she was Amazing!!"
Maria"Takes the time to listen to your travel needs and comes back with different options that are in line with your requests"
Grant and Joy"Laura was very efficient, I called and explained my travel details and within a few minutes the emailed quote came through. Went in to see her and booking was done. All in one day."
Louise"Well when my cousin and I walked into branch Clare greeted us and she was very punctual with organizing our trip to Australia and was very helpful and I would use House of Travel when ever I travel overseas."
Joseph"She supplied all information I asked for along with other suggestions"
Donald"She always goes the extra mile to help."
Fiona"Organised our trip with a tour extremely efficiently. Answered all our questions very promptly, informing us of different options and price differences. Expected it to take a lot longer to get our itinerary together, we are very happy with the results"
Jillian"Carla was able to book exactly what I wanted at a cheaper price than what I saw in the princess cruises website, with a cabin in a better position on the ship"
Jacqueline"Good communication. Friendly helpful service"
Lisa"Emily was very efficient, excellent and timely communication, listened carefully to our requirements"
Pete & Julie"She was great and very prompt in her dealings with me."
Lynette"Nicky was a great help, coordinated multiple families and provided really useful advice on our bookings."
Angela"Laura listened and understood what we required, she very quickly arranged what was needed, all with a lovely smile and excitement for our trip."
Susan"Seems to be doing what I want."
Brenda"She is proactive. Keeps in touch. Goes the extra mile. Is so easy to deal with"
Robin"Deepti made all of my travel arrangements very easy of me. Deepti always followed up with email and always answered her phone when I called which I appreciated."
Clare"Extremely quick replies to enquiries and gave good advice. Was receptive and open to our ideas and suggestions. Lovely to deal with."
Rachel"Nothing was a problem, I found it really easy and relaxing and she did all the things with all my hideous stipulations due to partner having tricky to negotiate cancer issues, couldn't have been bothered to book this fabulous time away unless Brydie did everything ????????"
Cherye"Quick replies with flights and accom options. Clear answers to queries about Airpoint use and pros/cons in my scenario. Easily managed booking via email but also called me with an important change affecting booking which ensured I didn’t miss email and hence payment window. Very organised and professional."
Kelly"Great communication & quick response"
Barry"Paul put together an itinerary promptly taking into account the places we wanted to visit and our ideas. Booked promptly once we gave the go ahead."
Juliet"Cody is always respect full. he listens to what I want out of travel. most of all he is patient with the elderly and takes time to understand my requirements. I cannot fault Cody. nothing is too much trouble . as I asked for my travel dates to be moved he obliged with a smile. I have already recommended him to my friends and they have used his services. He is an asset to your company and will go far, if given the opportunity."
Valerie"Attention to detail and swift communication"
Julie & Owen"We found her very helpful with bookings and suggestions on various sites to visit. Also helpful with accommodation advice."
Priscilla"Very helpful and pleasant at working our requirements."
Edgar"She listened to what I wanted and very efficiently found options. I’d tried to do my own online booking but had questions which made it difficult to choose. Trudy could respond to those questions"
Silke"Oliver makes our travel so much easier, nothing is ever a problem, thats why we keep coming back"
Garrick"Very cheerful and efficient young lady to deal with."
Mike"I just walked in off the street, she was so welcoming and friendly treated me as if I was someone she knew. Took accurate details of the trip I was planning to the UK and after a few other questions, I left the store. Within a few hours she had emailed me several options, one of which I had selected by the end of the day and had paid in full by the next day."
Barbara"Knew her stuff- quick to respond to queries. Pleasant manner."
Diane"She was very friendly, efficient, easy to deal with"
Alison"Stacey is always professional, friendly and vey knowledgeable. We enjoy planned our holidays with her and the team at Northlink HOT"
Robert"Knowledge & friendliness"
David and Sue"She has been fantastic by guiding us through organising a trip to Africa, suggesting areas that are best to vist and modes of transport to avoid"
Scott"Tiff is so helpful and extremely responsive. She has great ideas and I felt like she knew exactly what our family would need."
Elysia"I received a very quick response to my enquiries and Claire was very helpful with all the changes I wanted to make."
Lucy"I had to change plans a number of times and she always very accommodating and quick to respond"
Amanda"Very professional and friendly. Very knowledgeable about the experiences and tours available for countries we would like to visit"
Brigitte"Sarah is very approachable, knowlegable and very efficient."
Jan"I have had very good experience with Dennis sorting out my trips. He goes the extra mile and is very in tune with the needs of the customer. Excellent service and keeps me informed. Travelling is made easy when Dennis organises the iteniary"
Jan"Excellent service. Prompt, accurate,& very pleasant. A great first experience using a travel agent."
Ian"Sarah has never ever let us down"
Russell"Theresa is always so helpful and is working very hard to accomodate all my requests. She is also extremely knowledgeable in regards to all things travel"
Kerstin"Jakilene is like a friend to us helps us in every way she can. She is special. Nothing is a problem to her. Us oldies love her support and encouragement .. Thank you Jakilene your?? All the staff are freindly and welcoming."
Murray and Gwenda"Answered our questions and offered information we hadnt thought of .We didn't feel pressured give time to think about things Pia communicated very promptly with our email correspondence"
Wendy"Sarah is first class in arangi Sarah is the Best person that I have had doing my travel booking in House of Travel."
Murray"I have been dealing with Mel for almost twenty years and have always found her to be efficient, knowledgeable and very professional . I have been confident in recommending her services to friends and family,"
Jim & Marg"I have been booking trips overseas with Talita. for many many years, ever she was working in House of Travel in New Lynn and have always had wonderful service."
Susan"Rebecca was great, efficient, friendly and very helpful. Kept us up to date with arrangements."
Vicki"Prompt, efficient, helpful, responsive. A pleasure to deal with."
Carolyn"Friendly and helpful. Organized travel very quickly."
Jacqueline"Lesley listened to what l wanted and was attentive discussed options and booked the best option for me"
Lynda"Lisa was fantastic, went the extra mile to get us the best price, put thought into flight times and accommodation options that suited our family!"
Elyse"Jess has such a great personality, and she goes out of her way to make the experience in making travel arrangements so simple. She is very knowledgeable and so helpful that you always like to go back."
Warren"Sound practical advice while putting us at ease"
Susan"I had called HoT Masterton and it took two days for the person I spoke to to phone me back. Nikki was used by another friend of mine who recommended her to me and Nikki was quick to action w my request."
Naomi"called in without an appointment and he wrote our requests down, including medical questions for our insurance. I received an email late that morning with everything requested including our travel insurance"
Deborah"Kristen is always delighted to assist and eager to hear about your travel plans. She takes the time to understand where you’d like to go and offers thoughtful alternative options to help you create the perfect trip."
Sheryn"Janine was extremely professional as she ensured that we understood what the trip involved. She also completed all necessary documents for our holiday. She was friendly and easy to talk to and ask questions ."
Frances"Tanya is so helpful, knowledgeable, friendly and efficient. We had information given to us that made our decisions on every part of our trip so easy and stress free. Tanya is our number one choice for travel and I can’t rate her highly enough. ?? Cathy"
Cathy"Alisha is aways very professional"
Beryl"Teri was fantastic. She gave me options for accommodation and explained the flights in detail."
Wendy"Janice at House of Travel Milford made planning our trip easy and enjoyable. She listened, gave thoughtful advice, and was always friendly and helpful."
Joanne"Anna listened to all of our requirements for our trip , she was able to advise us on hotel selection . Anna checked our final payment and booked our flights after her normal working day had finished."
Karen and Paul"She could understand our wishes and find the desired flights quickly."
Grant"Hayley is so friendly and very efficient. We have used Hayley a few times and everytime our trips have been excellent, she really knows her stuff and listens to what we want. Thankyou so very much Hayley you are awesome"
jenny"5 stars for Kate! Fast response, very informative. Would recommend Kate to anyone looking to book flights."
Tyla"She was very efficient in looking for all the information that I require and thensome more. Friendly and professional in her manner."
Aaron"Listens to requirements with succinct responses"
Simon"Danielle listened to what I was saying. Understood my needs. Guided me with empathy when I needed it. Offered suggestions. At no time did I feel oushed/swayed by her"
Wendy"Welcoming, helpful with enquirie. Offered different options."
Karen"I found Robyn friendly and easy to deal with. She was helpful throughout the process and happy to share her own travel experiences, which we found really useful. She made everything straightforward and stress-free."
Katrina"Nicci is always prompt and finds the best deals."
Sharon"She listened to what we were looking for, created an itinerary that is what we needed and then followed through with bookings and taking care of things plus giving clear instructions re visas etc. Made the whole experience easy"
Jane"Great communication Patient Consistent Polite"
Liz"Graham was excellent,felt at ease the minute we spoke to him, and he got back to us promptly. Great to get such awesome customer service."
Lloyd"This was the third time that Theresa has booked an international/intercontinental flight for me in the last two years. Theresa’s professionalism, as well as her warms of personality and “going the extra mile’ made it quite obvious, without further need of thinking, that when I decided on my trip to Europe this year to go to Theresa O’Connor."
Rene"We gave some challenges which she resolved"
Philip & Carolyn"We had booked with a company that was giving us the runaround and Jo came to the rescue."
Lisa"She replied with options that matched my requests"
Jan"Quick, efficient and full of great travel advice and knowledge."
Sonya Gail"He was very pleasant to deal with"
Suzanne"Friendly very efficient and listened"
Terrance and Vicki"She was very professional and made the whole procedure very easy. Kaylie is also a very friendly and nice person."
Mary"Anna is very friendly and easy to speak with has huge knowledge and experience"
Catherine"Maryann responds to her emails quickly. She keeps us in the loop with developments at all times and whe she wasn't at work, someone else contacted us just as quickly. I felt like a valued customer. Now I hope the trip goes smoothly."
Megan"Very pleasant to deal with. Clear communication, understood my needs."
Judy"Brent is our go to agent. This is our third holiday he's help us with and every time it's been a breeze thanks to him."
Christopher"She was absolutely amazing. I am flying alone for the first time, and she guided me through everything and found the best possible options. She was so kind and patient, and genuinely helpful."
Monique"He always goes the extra mile too help you."
Kay"We have had Sharon helping us for the trips we have had over the last 20yrs and wouldn't consider or trust any other. Was so pleased to find she is still with HOT."
Tietje"speedy job nothing was a problem"
David"Very forthright, clear and decisive. I felt confident and in her ability to be able help me make my decision. The feeling I felt was i am in safe hands here. I left whistling all the way home."
Billy"She was very helpful and knowledgeable, which helped us to come to a decision regarding our holiday!"
John"Sam is very helpful, is very knowledgeable, and makes the whole process of choosing and organising travel very easy."
Jill"Very clear what Nikki say's and very helpfull."
James Oliver"We have used Kelda many times over the years. She has always bent over backwards to come up with the best deal for our needs."
John"Amanda listened to what we wanted and organised it with a couple of alternatives which we adopted"
Malcolm"hannah was pleasant however she did miss a fairly important request in regard to our flights form NZ to Singapore as we wanted to fly AirNZ being koru members..."
Judith"dealt with all our requests in a quick and easy manner"
Craig"Good service, enjoyed the experience, happy to make refinements and changes to our itinary. Would recommend."
Christopher"Very helpful and prompt with the ticketing."
Alan"Well informed thorough and friendly."
Judith"Efficient, returned emails promptly and they were filled with the information requested or required"
Lara"Very fast response to initial online inquiry and dealt with a requested airline change very promptly. Friendly too!"
Carolynn Anne"She was open to everything we discussed and gave us all the prompts and advice née to make some great decisions"
Douglas"She listened to me, and was very patient and helpful."
Lois Jean"She advised us and arranged everything perfectly."
Benedictus"Extremely helpful and knowledgeable."
Neil"She makes everything so pleasant and easy. She checked price options and we were able to lock in main travel dates and routes in the meeting."
Graeme Bruce"She answered our questions quickly and comprehensively."
Dorothy"listened to requirements and addressed them well - offered alternatives"
David"Great experience"
Chris"Pieta came up with a good deal in flights. Obliging and accessible for queries. Pleasant manner and keeps us informed."
Wendy"Gaylene replied promptly to our email and once we gave her our plan, she was quick to put together our package and realise there was a further discount she could apply."
Hans and Winifred"Claire was very flexible when I just showed up. Had good advice on some options for me."
Eileen"Hayley clearly understood our requirements and her obvious knowledge of the travel industry and her prompt actions gave us every confidence in her advice."
David"Emily made the whole process of finding and booking my flights easy and was a great help to me at a stressful time"
Kim"Helen knew exactly what i wanted and presented details which were ideal"
Helen"Jordi listened to what I wanted to do and helped me plan a trip I am looking forward to taking later in the year."
Elsie"KA is just fantastic. Super responsive, great advice and trusted."
Sherene"Quick and easy service. Great communication"
Paula"Very helpful and great attitude thank you jo will be back"
Roger"Got the info to me same day...love that"
Kem"Cassandras customer services is next level. Nothing is a problem she is a fantastic travel agent and I have and will continue to recommend her to others looking to travel"
Karen"Gaylene acknowledged that she had not been to Tasmania but sourced out a self drive tour which has met all the wishes of 4 people who had different wish lists. She has made the many changes of the wish list easy for me being the delegated “organiser” to relay the various requests made back to the team. I would recommend Gaylene to any one looking for a well organised, knowledgeable travel agent who goes the extra mile."
Loloma"Sarah was incredibly welcoming, professional, and responsive from the moment I walked in with my initial enquiry. She took the time to understand what we wanted from our family holiday and presented flight and accommodation options that were spot on. She also arranged our travel insurance, making the entire process seamless and stress-free. I highly recommend House of Travel for their outstanding service and attention to detail."
Alison"Very easy to deal with, helped us with everything we asked, very relaxing meeting."
Colin"She worked diligently & patiently with me through multiple options for our upcoming trip to Egypt. I would be happy to recommend her to friends."
Louise"We have booked travel arrangements with Brent for several years now and he has always been very thorough listens to your needs and keeps in touch.."
Kevin"Very helpful and patient when I gave her a bit of a muck around! All info sent promptly."
Joseph"Sharon was very friendly and easy going. Also very knowledgeable. She listened to what we wanted and then proceeded to deliver exactly what we requested. Could not fault her service. Communication and listening skills were 100%."
Deslie"Maxine gave/offerred us options applicable to what we wanted….Maxine listened and understood us :)"
Jane and Tony"Prompt reply to our inquiry.She was able to find the best value cruise deal for us.We were very pleased with the outcome.Will definitely use house of travel again."
Robert & Julie"Courtney was lovely, and we really thought she was in tuned with with us and our needs. And she said e everything is possible. Which made me smile."
Tina"Amol was very clear with his suggestions and listened to our needs."
Barbara"I could test her to be onto looking for the best fare and times for me"
Louise"Julie is always responsive, practical and finds me exactly what I need. She goes above and beyond to ensure I always have a great stress free travel experience. I really appreciate her."
Annie"Have used Aurelie in past for a family holiday. This time I had to fly to China with some friends that had already booked. She got the same flights at a good price."
Aidan"Very responsive and provided great options"
Susan"She answered every question so patiently.happy to deal with her."
Asha"Great communication"
Andrew"Just so helpful and detailed with her recommendations, quick to respond to emails"
Gail"He was making things simple to understand . Communicating well."
Gail"Kelly was extremely helpful and efficient. She is competent and friendly . I would happily deal with her again."
Alan"friendly, knowledgeable, professional"
Chris & Maureen"Helen is always very professional and was very prompt in her reply’s to my many questions!!! A pleasure to deal with"
Marisa"He went out of his way to get the best deal for me."
Vaughan"Jordi was friendly, helpful and professional. She made it so easy for me and booked flights that were doing my head in :-D"
Fern"Mathew was very helpful in helping me to organise my holiday."
Elizabeth"Maia was exceptional! Fabulous communication, replying to my questions. She gave me various options for my travel to Sri Lanka!"
Catherine"Very helpful,by coordinating with two groups of travellers."
Christine"She listened to us and gave us advice and guidance about our holiday. Did for us what we wanted."
Alan"She was ppleasant and helpful"
Mary"Listened to what we were after provided options and ensured the place would be great for our celiacs in the family"
Matt"Dale went well beyond what any other agent I have had in investigating & then booking flights with a great price for very busy months. I’m recommending him to all of my friends."
Barbara"Knowledgeable and friendly"
Brent"Janine got back to us within the next few hours. We had a quote according to our request and she had no issue to amend the quoter and the itinerary as we progressed to the final needs for our trip. She has been excellent in communicating clearly and efficiently. Nothing was an problem. And found a very good deal for a multi cities trip."
Serge"Great, prompt communication and provided exactly what our family required, taking the hassle of planning our perfect holiday away from us."
Jason"Esther has been very helpful and efficient in helping us with our travel arrangements. She has lots of knowledge with regards to places we're keen to visit"
Evelyn"Was my first and only experience booking a holiday. Cody you rock lad. Kind willing to help and accomadating. Thank you"
Rachel Donna"Prompt, efficient, and pleasant"
Rosemary"She was incredibly helpful, quick to respond, and made the whole process feel easy and stress-free. She went above and beyond to make sure everything was organised perfectly, and I felt really supported the entire time. I’ll definitely be booking through her again"
Tara"Alison is always so efficient and informative. She makes choosing from the available options very easy. Absolutely thorough in every way."
Robyn"One on one personal attention. Understands what I need and want. Has proven to provide great backup for me when things go a little awry whilst traveling."
Michael"She made me feel welcomed . She listened and understood my holiday inquires and had suggestions that were beneficial to my holiday plans. Is now planning an itinerary on what we proposed I should do"
Allan"Brent always goes above and beyond when booking for us. He always responds promptly and anticipates our wishes. We’d highly recommend Brent and Broadway House of Travel - if Brent is away he always has a backup who is available"
Jacqui"Very caring and helpful in all aspects of my time with her"
Ian John"Maxine was fantastic in arranging our trip to see our eldest daughter in Lyon , she always replied to my emails promptly, I must have been a pain in the ***** at times but she was always patient and lovely to deal with ."
Kevin"Prompt attention with information"
Margaret Patricia"I had tried to do my travel trip on line however due to tragic circumstances I lost my confidence and felt unable to continue with the trip I had planned on talking with Hannah she quietly and calmly took me under her wing and everything has fallen into place."
Lynette Christine"Jonathan is always excellent at his job. Great to deal with, on the ball, great service and nothing is too much."
Dion & Bea"Very helpful Always available Very knowledgeable"
Simon & Sandra"Usual rapid and very satisfactory response"
Gerard"Katie listened to what we wanted; made good suggestions & communicated well."
Eileen"Prompt reply good suggestions quick service good information about requirements etc"
Janet"Efficiency and have always used Graham. No doubt we will always use Graham."
Barbara"Nereida was so lovely to deal with. She listened to what we wanted and was so responsive"
Shona"She asked what I wanted then found appropriate flights to suit then accommodation to suit Booked flights helped with seat selection got accommodation pricing booked hotels then printed itinerary told what and when flights and hotels had to be paid Paid flights Most helpful throughout consultation"
Leonard"Very helpful and compedent. Got us a great deal"
Alan"She was brilliant"
Graham"Katrina was amazing nothing was too much trouble Would use her every time"
Kay"Her friendly and bubbly personality is great to deal with and her overall knowledge is fantastic"
Pete"Monica responded quickly and helped us book our required flights immediately."
Gaby"Very helpful and communication great"
Stephen Douglas"I have chosen Karen because she has made my international travel bookings since her Taihape days and I have never been disappointed with her friendly but thorough professionalism."
Jocelyn & Peter"Belinda is knowledgeable, thinks outside the square, listened to what we wanted, efficient and prompt actioning requests, patient , friendly. Couldn’t ask for more!"
Margaret"Jay is always quick to answer any questions or requests I have and follows everything up promptly. His communication is clear and friendly. Makes everything so much easier for me. Would highly recommend him to everyone ??"
Caroline"Very friendly and welcoming, helping us choosing the right accommodation and flights for our destinations"
Marija"She always does her best to book and suggest any options which may help you"
Lesley"Everything was sorted in a timely manner."
Brenda Joy"I have dealt with Claire numerous times . I inform her where I want to go and she organises it."
Joan"Cos I can"
Ross"Suzanne gave us her full attention when we dropped by one Saturday. She gave us great suggestions and a quote very quickly. Fabulous working with her!"
Helen"She was very friendly, professional and knowledgeable. Lovely to deal with."
Allison"She got our flights sorted out very quickly"
JULIET"Very professional"
John"As usual Maxine went above and beyond to cater to our request."
David"I came to Karen with what felt like a complicated travel puzzle, and she turned it into a smooth, stress free experience. She explained everything clearly, handled the details with care, and found a cost effective solution that worked perfectly for me. Her patience and expertise made all the difference. I am so grateful for her help and would not hesitate to work with her again ??"
Ari"Andy Gosnell gave us peace of mind on our more adventurous than usual, adventure! As a 64 and 70 year old we are setting off to bikepack across UK and Europe with all it's complexities ... Schengen area time limits, transportation of bike boxes, different weights allowed by different airlines, whether we needed UK passports to enter UK etc. He diligently navigated us through all these challenges and we now have so much less to worry about!"
Shirley"Emily was really helpful and easy to deal with."
Jeremy"We had only thought of going to Rarotonga for a holiday, but when we encountered difficulties with accommodation, it was Chevonne who suggested Vanuatu as an alternative destination. Not something we had thought about, but I think it's going to be excellent."
Lynette"Kirsty's friendliness and competence. I felt very comfortable to share certain questions and requests."
Kathryn"Minji is usually very good on fine details, but I think she must have been a bit busy, because on the cars she quoted, it looked like she had copied down details that didn't apply. But we clarified the details and we got cars and flights that we were happy with."
Sue"Kim was very responsive to our needs, and communicated very well, both email and face-to-face."
Rachel"Past high level of service. Very prompt response to our requests with great options provided"
John"Very fast and efficient responses. Nothing was a problem and explained things well"
Karen"Actually got prompt service and good outcome"
Steve"Available all hours everyday"
Zinzan"She listened carefully to what we needed and delivered that very promptly."
Jacqui"Claire was so easy to deal with, she explored multiple options for us including various flight times and dates and even managed to get us an extra day outside the promotional period for a great price so we could enjoy our wedding anniversary in paradise rather than having to fly back that day."
Ambrose"She was prompt, asked relevant questions. When I asked for different flights, no issue and very quick response. Had a nice friendly tone to her correspondence and very thorough."
Shelley"Jade was prompt to respond to the enquiry and answer questions, any changes we requested were made almost instantly - a pleasure to deal with. Our booking was done within 24 hrs, on a weekend!"
Colleen"She adapted our itineraries quickly and efficiently offering us the best deals"
Alison Jane"Very helpful. Answered all my questions promptly. Friendly."
Rich"Erin couldn't be more helpful and when over and above very impressed again"
Bradley"Very helpful in booking flights and using my flight credits that were about to expire"
Christopher"Nicky took everything on board that I had requested and gave us options. An easy process."
Helen & Ken"Kyla is always helpful, quick to respond. Efficient and caring to my needs. Nothing is ever a problem"
Jan"Emmie did a great job, finding a way that I could fly to Melbourne via ChCh, my fave airport. So relieved I didn’t have to exit via that nightmare Auck!"
Jenny"Danielle is very helpful and knowledgable about everything we wanted to know. '"
Barbara"Gemma is a very competent, friendly travel agent and it's always a pleasure to have her organize my travels."
Helen"Great communication & very efficient responded to emails very quickly"
Helen"She searched out the best flights for us, price wise and ease of travel. She shared her knowledge of Japan in a useful way. Good communication skills"
Sandra"Very helpful and efficient.Very charming and made us feel very comfortable while organising our holiday needs"
Ann"Charlotte is always quick with her replies and knows her stuff. Whether it is canada, fiji or aussie"
Sandra"She sorted out my travel plans extremely efficiently and was lovely to deal with."
Kath"Brigitta always makes you feel welcome.she appears to know the travel industry inside out .& nothing is too much trouble no matter how far you are travelling.I hadn’t travelled since Covid so I had lots of questions but again nothing was too much trouble.she is so professional & it makes a nice change in today’s world"
Ngaire"She was fast, efficient, very thorough and super friendly. Would highly recommend her to anyone, and will certainly use her again in the future. Thankyou??"
Wayne"He was incredibly helpful and knowledgeable. He was quick to respond. We had a bit of a tricky case and he made us feel supported the whole way."
Max"Kristen acknowledged my request to quote for flights to the UK immediately and followed up the following day with flights that matched our needs. During a quick phone call, we were able to finalise details for our accommodation during our stopover in Dubai. Our flights and accommodation were paid for and confirmed within 48 hours of our request. Very prompt and professional service!"
Claire"It was easy to talk with him regarding my travel plans the the sad reason why I was traveling, he was quick an efficient in setting dates an times an explained everything i needed to know"
Carol"everything really. Tori was her usual efficient self and had everything prepared as discussed"
Tony"she was pleasent to deal with and reassured me that my booking would be dealt with promptly. She explained to me the conditions of the ticket and timelines of checking in and the flight."
Harold Francis"Very responsive, and friendly, clear communication"
Gabrielle"Andy Gosnell was thorough, prompt, and helpful. We would recommend him."
Yvonne"Very easy to deal with"
Shane"Hayley listens to you and offers good advice. She seems to be very organized so now I have the confidence in her to sit back and let her organize my holiday with out having to worry every thing is going to run smoothly. You need confidence in your travel agent. It was a sad day when my agent at HOT Hastings retired but Hayley has been a wonderful replacement."
Gail"Very easy to talk to.. Nereida provided me with good alternate options. She understood what my needs were including my budget and worked with me to provide the best holiday that worked. Nereida was very respectful and always walked me to the door after our consultation I would not hesitate to recommend Nereida to anyone wishing to travel Regards, Cheryl Brooker"
Cheryl"Jan was very prompt and we felt nothing was too much trouble"
Carol"Bea always makes our travel plans easy and keeps us fully informed at every step of our travel ??"
Denise"Helpful and informative. Gave us options to choose the right fit for us and always happy to answer any of our questions."
Claire"I was amazed to see a complete package delivered to specifications so late in the day on a Friday. I had a booking confirmation by Monday morning. That’s effortless for me. Love prompt and efficient service delivery. 100percent for Chantelle Bowring."
Dianne"She was helpful and provided options v quickly. She also looked into new options for me. She listened to what I wanted."
Karen"The knowledge and enthusiasm of Erin has is incredible. She is able to recommend places and things to do to the extent that we have complete faith we will have an amazing trip."
Alan & Karen"Gina was very helpful and great at communicating"
Lisa"Very knowledgeable of flight options and prices"
Susan"Tania is amazing! Responds quickly, is attentive & super helpful with all my questions! Nothing is ever a problem"
Melissa"very accommodating"
Rosalinda"Mathew was very cooperative and helped us tremendously to meet our intended tour dates. He also helped to reduce the oveall cost of the trip by quickly looking up a few different options. He was very knowledgable on the process and constructive with his suggestions."
Edward Henry"Relaxed friendly which created a pleasant helpful working relationship"
Maree"Knowledgeable and Courteous,"
Stephen"Tracey asked many questions and what i like also layed out the information well. Told me about prices and extra details to make me aware."
Emma"As he has been in the past, Andy is knowledgeable, helpful, patient, prompt with replies to queries."
Suzanne"Listened to what I wanted re- places to go and things to do. Advised about best flight options re- dates, layovers, price"
Diane"This is the second time we have used Vicki to book our trip to England and she has really gone the extra mile for us. Ten out of ten. Thank you so much Vicky."
Janis"Monica v helpful and listened to what we asked for. Found suitable tour for us and explained all the details"
Penelope Margaret"Booked our flights for cost-effective prices."
Pat"Easy to deal with."
Philippa and Morgan"She was patient, a good listener, and reliable."
Sheryl"See is very good at her job. Knowledgeable, efficient. She understands what we need and helpful."
Fiona"Professional - Reliable -Relaxed"
Owen"I am a repeat client. Hayley is always efficient and was able to book the seat I needed."
Ruth"Once Natasha had all our request she didn't hesitate to put a lovely package together with ease , very Happy"
La Vina"Fast response to design of our upcoming trip."
Gaye & Stephen"Fiona is amazing and extremely helpful. She has wonderful people skills."
Lou"Robbie was very prompt and friendly . Everything was done efficiently and was exactly what we wanted."
Graeme"She is awesome and knowledgeable and makes everything easy"
Martin"Knowledge, expertise, patience and quick reponse."
Simone"She is very positive and has been to so many places that she can recommend places to stay and things to do. She is very efficient also."
Phillip"We have always used Suzanne for our overseas travel and found her excellent"
David"Our request was entered and improved upon have contacted Lisa over the years and she has always been professional and understanding in one instance there was a glitch with the booking where was heading to Australia where my son was seriously I’ll , she sorted the problem and she delivered the booking to my home that evening . I have recommend her several times"
Patricia"Very helpful and pleasant"
Joanne"Fast replies, easy to communicate with, made good recommendations."
Maggie"She has helped us several times before so understands our requirements well."
Maureen"Quick and simple"
Janet"Very good communicating about possiblities. Accomodating our wishes, very helpful sorting out my insurance, overall it was excellent to deal with Chloe."
Petronella"My friend recommended house of travel hornby, I didnt know vanessa, and wasn't recommended anyone specifically"
Vicki"Brigitta never fails to get everything just perfect for us. We always come back to her for her expertise and advice."
Murray"Great friendly service. Lots of detailed information."
Rebecca"Very helpful....answered all my questions."
Maria"Bonnie really listened to our needs and adapted our travel needs to suit our family. Her communication was excellent and she got back to us in a timely fashion."
Fraser"Deepthi was very knowledgeable, patient, friendly, and personable. She guided throughout the booking process and was very helpful. Provided me all the essential information for my trip."
Jasmin"She is knowledgeable and well traveled. She is articulate and optimistic."
Dale"Thus far I've been in twice to visit Madison at the House of Travel, having to change my initial flight dates with her. This appeared to be no problem and the whole process was seamless thanks to her."
Margaret"Rachael is knowledgeable, friendly, helpful and listened to what we want. We had planned this trip in 2019 to go in 2020 then covid came. Rachael has helped us find the same trip with dates that suit us, the airlines we want to fly with and is happy to find the answers to any questions we have."
Lynette"I am impressed with his professionalism and expertise. He listened to my needs and provided excellent options within my budget. He is patient and kind making me feel at ease throughout the entire booking process."
Maria"Super friendly, super efficient and Tracey always finds the best deal."
Katja"Quick responses, great communication and all details passed back to us as requested. First time dealing with a travel agent and it’s been great !!!"
Amy"Very helpful navigating ideas and plans"
Evelyn&Jim Shefford"She is confident and knowledgeable."
Anthony"All hotels up to standard and transfers on time"
Paul"Andy as usual has gone out of his way to work with us to make sure all our travel needs are met. He is such a pleasure to deal with. We have absolute confidence in him."
Christine and John"I provided Sally with a rough outline of what I wanted, and she used her extensive knowledge to give me a solution of flights and accommodation that is exactly what I wanted. Thank you, Sally!"
Marion"Amol was very professional and friendly! Answered all queries easily and took care of all arrangements asked of him promptly. Excellent service!"
Delwyn"Kimberley was really helpful and responded promptly. She got everything sorted exactly how I wanted it. Great experience."
Avery"The best she knows her part when it comes to travelling easy to deal with highly rate her??"
Rupeni"Excellent knowledge of our personal preferences, and of information relating to destinations"
Jon"Kelda listens and always trys to suit our travel plans to our preferences and budget, taking the time to explore various options."
Lynn"Natalia responded to us quickly and efficiently, lined us up so we were ready to purchase what we wanted when we made the decision, and gave us some options as well. She listened to our pretty time tight constraints and got things sorted super fast."
Richard"She accommodated me as soon as I entered the HoT office and asked how she could help."
Nely"Absolutely so pleasant and efficient seemed to get what I wanted very quickly. Very satisfied with her assistance."
Jude"Bea has a very personal approach either on the phone or by email, very informative and helpful."
John"Got the booking done quickly and efficiently. Needed to book quickly due to limited availability so was good to get it done quickly"
David"Christine is so helpful and is so knowledgeable on travel destinations when asking for advice gets back to you same day as enquiry Have used Lorraine many times for travel arrangements even though we no longer live in Auckland we still use Lorraine she is only an email away"
Sherrie"Excellent knowledge with such a lovely attitude"
Kathy"Kathie knew exactly what I required and sorted out my travel details with minimum fuss"
Gregory"I have always left everything up to her to sort out,trips ,excursion,fights in her hands and have been wrapped with the results she comes up with right down to where and how to get there eg, airport/ train"
Karen"As always Shelley was responsive and helpful."
Beppie"She was very friendly courteous and helpful. Nikki was also pleasant and helpful. So nice to deal with friendly people."
Cheryl"Jasmine gave us good alternatives to consider for accommodation in our preferred destinations.She listened to our wants.Good clear communication and prompt responses. We are very happy with the help and advice received, thank you Jasmine."
Mark"Excellent attention to all details of our trip. Quick responses to our questions."
Ronald"Very efficient and prompt with her responses"
Susan"Lisa listens to us. Never tries to sell something she knows we won't be interested in or can't afford."
Susanne"Accomodating and very easy to reach out"
Jonel"Christine took the information I gave her to personalise and provide exactly what I wanted. Both through email and on the phone she was friendly, professional and nothing seemed too much. I chose HOT over flight centre who I had already met with because of the service and care Christine provided"
Kimberley"Bridget was a delight to do business with, she listened to my intentions and fitted in with my budget."
Michael"Efficient, knowledgeable, personable, understands our requirements."
Sandra"She’s always helpful, welcoming with a lovely smile."
Kaleivaani"Efficient & prompt"
Janet"She was lovely and friendly on our first visit to make an appointment, and when we went for our next visit she had everything prepared and made adjustments easily as required. a very good experience."
Pamela"Cassandra arranged my trip at relatively short notice but found the best deals and even though I had a hotel preference, found accommodation which was far superior at a lower room rate."
Lynne"Cherone was very helpful and gave me a range of suggestions for flights etc for my proposed trip in August."
Louise"Liz was very helpful in all aspects of what was asked of her all ways smiling able to point us in the planning of our Scottish and Irish trip for 2026. We will be also in touch for our next adventure of England. In 2027 Yvonne & Stuart Babe"
Yvonne"I did not have an appointment , but problem to Laura she was more than happy to take time & work through options & the finer details for my trip."
Paula"Emma was so calm and spent a lot of time with me putting together a great travel plan to Scotland. And was able to help me with this new visa problem with the UK. THANK YOU EMMA."
Jim"We asked for some.recommendations in an area we know little a out. She research it really well within walking distance of where we needed to go for walk. Excellent service"
Tania"Efficient service, friendly, helpful"
Paul"Nicky was really great at sorting our Australian travel plans"
Geraldine"it was easy to explain what are plans were and Cassandra came up with options we hadn't previously considered - great!"
Marion"Gary was so attentive to every aspect of our holiday. He researched options for us and gave very helpful advice. Expert in all he does. I wouldn't use anyone else, even though we have moved to the North Island."
Peter"After discussing our enquiry and timeframe then Paul arranged the travel in Australia to align with the particular event that we were interested in."
Hugh"Kelly listened to my fairly vague description of where I wanted to travel. Gave me a selection of appropriate catalogues to select from. When I had selected she booked the holiday, flights and insurance that best suited my needs."
Gail Elizabeth"Cody is very professional and extremely helpful,he explained everything including how much luggage we could take, and nothing would faze him, would definitely recommend him"
Alan"Very good at sorting our cruise for us Actually it was Renee Taylor Prompt and efficient. Nothing is ever too much trouble."
Joy"Rochelle provided info so that we could make good choices"
Elizabeth"Rachel was very helpful and willing to investigate alternatives to ensure the best options were found."
Glenda"Very pleasant and efficient"
Carol"I guess you could say that I am a reasonably experienced global traveller and don't often use a travel agent. On this occasion I decided to do something different and see if there was any real value in using an agent as opposed to doing it myself. Nereida quickly understood what I wanted and completed the booking with no fuss or wasted time and my ticket was emailed to me without delay."
Andrew"Went out of her way to help me in her lunch break"
Alexander Matthew"Easy manner. Knowledge of where we have booked. Options depending on our budget. Made booking our holiday a pleasurable experience"
Geraldine"Very knowledgeable about flights and code shares in relation to airfares and destinations."
John"Cassandra is very efficient she sorted the flight the seats very quickly coming back to us and a lovely lady to deal with. We will be back."
Deborah"Friendly, patient, reliable can't praise her enough"
Natalie"Prompt response dealt with all my concerns"
Lois"Superb knowledge and customer service"
Donald"Very good to deal with and helpful."
Barry"Brydie is always reliable, efficient and very friendly. She is a great travel agent to deal with!"
Christine"Everything was easy, good information on places we were visiting, personal knowledge which helped us make decisions."
Lianne Tracey"Tessa was amazing at ensuring the booking process kept moving, its easy to to add it to the 'ill do it later bucket' but to secure the best deals it was good to have someone pushing things alone. Tessa also also highly knowledgeable and drew my attention to things i wouldn't have thought of. Good to have an expert in my corner."
Laura"She was none most of our travel over the years.....Simpley the best!"
Ross"Natasha was very patient and helpful. Cannot thank her enough for her amazing service. Will definitely use her in future again."
Elisma"Totally reliable and efficient. I trust him to think for me. (I am old.) always affable."
Lynette"We always use House of Travel and have never been disappointed. The service was quick and the follow up was prompt. I felt that Nicole was able to put us at ease."
Anne"Sophie answered our initial enquiry promptly then when we attended our appointment, she obtained all info requested and completed the bookings. This was all done in a very friendly manner and was an enjoyable experience."
Bev"I missed the email where i had to pay and Lee got the time extended and followed up with a phone call to remind me to pay so I could get the deal offered."
Jack"Kate has been very efficient and helpful with organizing our cruise and travel insurance. We love how she responds to our emails in a timely manner."
Donna"She was efficient and helpful and had some great suggestions. She paid attention to detail and picked up on things I hadn't realised with our flights."
Sandra"I found Courtney very professional with excellent customer relations and a great knowledge of travel ...also very quick at responding to emails..."
Bryan"I called into HOT without an appointment to book flights to the UK, Hannah was able to see me immediately and the flights were booked with ease. Thanks Hannah"
Rosalyn"Djana was very afficant and friendly. Nothing was a problem in helping us to organize our trip. She keeped us well informed about our trip."
Jacqueline"He put is at ease as soon as we arrived. Had already prepared options prior to our arrival and he explained these options clearly. We were able to leave knowing exactly what we were to go away and discuss and how long we had before we needed to make our decision"
Tina and Kevyn"Very professional and through"
Richard"Sharon has helped us a few times now and hasn't let us down yet."
Janette"Her knowledge, communication and attention."
Davina"Rachel was very efficient and answered all our questions, she got us the best deal for our holiday."
Katrina"Help full"
Thomas"I told Michelle what I wanted to do & she was back to me that avo after meeting her in the morning."
Kathryn"Amy quickly got my flight back to NZ when i needed it."
Leigh"I felt Petra went out of her way to find suitable flights especially as I will be travelling on my own."
Mr & Mrs Hodder"Alison is always available, very knowledgeable about the product & offers interesting alternatives /add-ons when asked, goes the extra mile."
Craig"She was happy & helpful. She was also happy to ask another staff member about the cruise we were taking. She listened and was excited for us."
Susan"Jay was customer focused and very relatable. He made the whole experience painless."
Martin"Very friendly and quick to respond"
Ken"Robyn was incredibly kind, patient and understanding with a first time traveller such as myself! She was happy to wait for me to figure out and understand everything she said and was great at clarifying anything and everything I had questions about. Would absolutely come here again!"
Oliver Nicholas Albert"Very professional, prompt response to questions. Excellent backup team."
Keith"She took a lot of time getting the details sorted and know what I like when I travel"
Rona"Hannah understood my question about the resort I wanted to book, gave a quote explaining 2 price options and efficiently made my booking, thank you."
Rose"Anna provided well informed and timely feedback in bringing our holiday package together."
Pip"5 stars for Rachael Smith for her efficiency and initiative to recommend a flight within budget and travel timeframe. She understood the assignment and delivered quickly."
Eryn"He goes above and beyond what is expected of him."
Anna"Was so helpful and friendly"
Andrew"Very prompt answering emails finding information, and sending quote. Friendly and helpful."
Stephanie"Fast responses with a willingness and knowledge to discuss concerns"
John"Taylor listens and provides useful feedback. Taylor is efficient with information coming back to us very promptly allowing us to make informed decisions and at the same time stays friendly."
Raewyn"Jazmin makes travel easy. Always helpful"
Maralyn and Colin"Great service great communication friendly"
Bernard"Good service and happy"
Ivan"Anna was very pleasant informing me on details of flight plans , great advice and information needed with times dates and conditions of flights. Just like last holiday I'm sure this will be fantastic"
Kent"She has been excellent explaining everything to do with our trip to Europe. Have found her very pleasant and helpful in every way."
Pauline"She went above and beyond to get us a really good deal, nothing was too much trouble. Really happy that we were able to deal with Dianne."
Lou"Donna made everything very easy"
Pamela Elizabeth"Emily listened to my request, and attended to all the details. She was quick to make the bookings and was happy to amend our last minute changes. Great service"
Jason"Belinda rang to check we had the correct cover in our travel insurance application as she was concerned we did not appear to have cover for an existing condition. Upon contacting the company concerned this error on our part was remedied."
Stuart"Megan was very informative with the details of the holiday she was preparing."
Betty"She was very helpful and friendly"
Marilyn"Excellent responsiveness and measured, informed recommendations. Additional questions are answered quickly and comprehensively."
Laurie"Gina provided a range of options in good time and completed the process efficiently"
Keith"Her expertise and knowledge made everthing so stress free. Carmel is lovely to deal with and so efficient too. A big thumbs up!"
Gillian"Jasmine very helpful and professional in the way she deals with her customers. Nothing is a problem and deals with any issues promptly."
Marilyn"Claire was very prompt with her response times. She was also very obliging when queried about exploring potential alterations to the itinerary. Thank you Claire :)"
Ann"She did exactly what I wanted in a timely manner"
Margaret"Very good service. Always there to provide us different options"
Suba"Debra led a group of older people, such as ourselves, on a short trip to Australia. There were several highlights: a rail trip from Melbourne to Adelaide in great comfort; informative bus journeys to interesting places; and a 3-day cruise on the Murray River."
John"Caitlin was prompt with her communication and was very helpful with helping us plan an extended family trip to Fiji. We had a very tight timeframe in which to secure the package deal we had seen and Caitlin made this happen for us."
Andrea"We did not realize we needed to make an appointment to see a consultant. Glen managed to fit us in straight away and completed our booking very efficiently."
Sandra"The staff were easy to deal with promptly offered a package which suited our needs and budget!"
Todd"Emmie is very personable. She makes me feel as though I am dealing with a friend and is very helpful to make the best, most suitable arrangements for me."
Rona"She is very knowledgable on the mechanics of travelling, and was prepared to change flights at the last moment, after helping us to make up our minds at the last minute. Very prompt with getting back to us with details."
Sharon"Anna was very prepared when we arrived at our appointment. She had listened to my specifications and found excellent options within our budget. We booked and she was really responsive,and communicated exceptionally."
Nicole"She got me very good deal"
Sally"Listened to our wish list and gave good advice and recommendations"
Susan"Fiona listens to us requirements and her forward thinking in helping us, was very much appreciated."
Lynette"Gemma provided us with what we wanted for a very reasonable price."
Adele"Lisa is very professional, personable, patient and kind. I have enjoyed the experience working things out with Lisa which can be otherwise a stressful process, she will be my go to from here on."
Cheryll"I have been fortunate to have Ksenia looking after my travel plans for many years. She is very professional, astute and quick to understand my objectives"
Robert"Jazmin was extremely helpful and listened and answered the queries we had in regards to planning our holiday. Jazmin was super quick in providing options whilst we were still on the phone. We felt nothing was too much trouble."
Lynda"Been dealing with Graham for several years and he always comes up with the goods."
Vicki"Empathic,proactive and fun"
John"Friendly manner and quick correspondence Although haven’t had trip yet I’m excited at what Fay has put together for me"
Joy"Always helpful and gives great advice."
Vivienne"She was very informative. She responded quickly. The holiday was booked quickly and put through a request to the resort on our behalf"
Max"Stacey was fantastic to deal with — knowledgeable, responsive, and genuinely helpful throughout the whole process. She made everything easy and stress-free, and I felt confident knowing all the details were taken care of. I wouldn’t hesitate to book with Stacey again and would happily recommend her to others."
Julie"Friendly, confident and enjoyed a laugh. Got me sorted and onto flights that I wanted."
Christopher"Enquired out of curiosity for 2 different options, Nikki was fast to respond and provide the 2 options to suit our family. Great communication and prompt reply."
Thomas"Debra-Lee was very helpful and understanding toward my travel requirements , insurance etc."
Valmai"Always prompt reply and good advice from him and Kate."
Ari"I have been dealing with Shelley for a number of years. She is always very professional and gives me the best options for my travel arrangements."
Dulcie"Very efficient . nothing was a problem and she completed all our bookings in a timely manner."
Jan"Silvana always provides the best service, advising best prices, best places to visit, what is/isn’t worth to see and do. Definitely recommend booking your next adventure with her!"
Fana"Rosie is friendly, knowledgeable and quick with solutions. I know Rosie from earlier interactions and we have a great rapport."
Edward"The whole experience was great. Lisa listened to what we wanted to do and gave us great suggestions and advice."
Mary Sue"We don't have appointment on that day but Emily accommodated us. She's good at what she is doing as a travel agent. We just gave her the dates and the time that we wanted and then everything went fine."
Melchor"Erica was very friendly and efficient and acted promptly with any questions we asked."
Janet"He was very helpful and anything he was unsure of he found out and got back to me with the information."
Lyn"My trip was last minute and Mairead went out of her way to make the process painless and easy"
Sarah"Absolutely stellar service from Holly. She took all the aches and pains out of a complex three-week business trip and made it feel effortless. From optimising flights and transits to travel insurance every detail was handled with care. She even negotiated a fantastic deal with the primary airline on a round-the-world ticket. Her service, professionalism, and attention to detail are second to none — I genuinely can’t rate her highly enough."
Richard"Excellent service. Booked accommodation and airfares on the spot."
Nicholas"She always comes up with a satisfactory solution to our enquiries"
Jim and Tracy"Gemma always gets back to us in a timely matter, does exactly what we ask and just makes it super simple. Easy to deal with and has great advice."
Jane"Amanda was so enthusiastic and offered various ideas of options for my first trip to America to visit my family. Even though she was so very busy she always checked in and acknowledged my waiting even when I didn’t have an appointment. She was enthusiastic and encouraging of my journey. She was speedy in delivering emails of flight changes total cost the insurance and the visa requirement. Thanks Amanda you made the process fun and easy I can’t believe I’m on my way soon !!"
Jocelyn"Bea is very patient, listens to clients, investigate my requests"
Lindy"accurate and prompt response"
Mr & Mrs Grant"Claire was amazing from the initial email to the phone calls I made to her. She booked our holiday with ease and was very professional throughout the experience a credit to your business for sure."
Kevin"Our expectations were met."
Judith"Service, cost and attention to detail were excellent Expertise and travel knowledge were excellent too Prompt follow ups Really nice guy to work with"
Robert"Petra listened to our ideas then offered us plenty of options on airfares and tours so we could make an informed decision. She is very knowledgeable. We highly recommend Petra."
Maria"We told Amy what we wanted to do ,and she didn’t hesitate ,we had all our travel plans in front of us very quickly. As well as having them explained with flight times etc."
Michael"Listened to what we wanted. Gave us options that enabled us to make a decision. Timely replies to queries via email."
Dianne"She willing understood and worked with our requests"
Mary Ann"Love dealing with Debra! I emailed her saying we want a quick getaway for our anniversary and she straight away found the perfect package so we booked it on the spot - easy peasy, done! :)"
Stephanie"Onto things pretty quick"
Deb"A pleasure to deal with. Danielle was very quick to reply to my initial enquiry even though it was a holiday week and the branch was running on skeleton staff, and gave us a number of options . When our plans changed, she accommodated that and quickly updated us on what the new options were."
John"very knowledgeable and helpful, quick with correspondence"
Andrew"Responsive Fantastic friendly manner Answered all my questions Did everything he said he would do Was happy to follow up after hours if needed to make sure everything came together"
Cheryl"Very easy to deal with."
Russell"We first meet Caprice late last year when we walked into HOT Wanganui with her genuine smile and obliging manner as were all the staff. Nothing was a problem , always made contact with up dates, she was interested in our progress and made contact after our journey. I therefore without hesitation returned to Wanganui to book another trip to family in the UK."
Roseanne"She was amazing, she informed us about the events in Australia that may affect our time over there and gave us an additional option. She cared about us and was willing to do search for us."
Keeley"The way Jazmin took the hassle away from the admin that comes with booking a cruise. Truely made the booking process a breeze ??"
Nadia"Angela is always professional and very helpful. She has everything I need for my appointment ready when I arrive."
Merinda"Alana's professional service is second to none. She does all the thinking for you!"
Carrie & Gavin"Very welcoming. Had a good grasp of what we wanted to do. Very happy to change plans as we went through the process of booking our trip. She is very knowledgeable and full of appropriate suggestions."
Helen and Rae"Hannah, listened, gave us options as per our request, helped us by answering questions on the how to of organising what we decided to do. She was polite, respectful and got back to us quickly."
Carol"Bea was very helpful, listened to what we wanted to do and came up with a great travel plan."
Ellen"Have met Amy before, and wanted to go to her again, because of her caring personality, knowlege of travel, and efficiency in our previous travels."
Lorraine"Sarah was super helpful and managed to get me an excellent discount on my tour! She approached me through my original agent as she was experienced with Intrepid Tours and knew the company well and asked me if I would be interested in trying to get a special discount. It was very much appreciated!"
Deborah"Great service and quick in finding our accommodation and flights"
Neil"Always does his utmost to get every thing we ask for"
Barry & Kaye"Bonnie was extremely easy to deal with, super helpful and really listened to what we wanted and put together the perfect trip!"
Hannah"Steve was very prompt with the initial quote. Took on board the changes we ask for and came back with a great itinerary with good flight times as requested"
Jane and Neil"I’m really happy with Maia’s expert assistance in getting me an urgent trip to Japan. She went above and beyond. I’m so pleased I used HOT as it took the stress out of planning and remembering to do things like travel insurance"
Darlene Velina"Very friendly and inviting. Loved her assistant. Booked us a package deal which was perfect for us. Recognises our needs based on our travel plans (golf)."
Tania & Kristin"Peta was amazingly efficient in getting options to us. Even out of office hours she was working for us"
Grant"Lovely helpful young man"
Megan"Kylie was friendly and it was so easy to discuss our requirements with her. She found the information we needed and was so helpful with the best way to plan our trip."
Judith"Quick and efficient. Delivers ahead of expected time."
Greg"Lisa was helpful in every way, listening to our desired plans, but also offering helpful suggestions and prompt on response times and following through. We were very satisfied with our experience."
Donald"Leanne gave us several options to choose from and we decided for the slightly more expensive one to avoid long layovers. Leanne kept us well updated throughout the whole booking process right up to the day of departure. Our trip couldn’t have been more hassle free. Thank you Leanne"
Merieli"Had NO Probs"
Murray"Alana responded quickly to my emails and advised that the flights I was looking at could potentially be on sale if I waited another week and also advised if I was to look outside of some of the dates either side, I could also save money with not travelling in school holidays."
Kath"Friendly, helpful, efficient"
Louella"Deb was very helpful and offered different flight options to help with costs She also looked up different dates for us as requested. She is such a delight to deal with"
Cindy"Brent seemed very approachable and new his product well. Brent is easy to deal with and nothimg seemed to much trouble."
Gavin"Great communication and very informative. Very prompt replies to our email questions"
Alan"Carly always replies to our emails and follows through with every request"
John"Harrie was quick and efficient, got good departure times and good prices for me."
Janice"Lisa was really helpful as she always is, checked a few options so I could settle on what best suited my wife and I"
Stephen"Gaylene explained things to me and reassured me and checked when the best day and time to travel would be and booked hotel in dubai for return leg."
Nicole"Claire has been very helpful with information. She has been prompt at replying."
Sharleen"Friendly, knowledgeable, happy to help, quick booking, linked quickly to my frequent flyer, emailed tickets before I’d left the shop"
Pippa"Knowing that I like to travel, Melissa suggested a Garden Tour that I would not have found myself. Then contacted me and booked the tour for me."
Helen"Sam nailed it. First quote for our trip to Europe was exactly what we wanted. Good connections, good flight times. Sam offered good advice and was friendly to deal with. He’s now our go to travel agent!"
Heather"Friendly, Welcoming, Knowledgeable, Very Helpful"
David"Halie was very helpful with a great manner and a lovely smile she sorted out the trip I wanted so easily"
Meree"Megan was absolutely amazing. We weren’t 100% sure what we wanted out of our holiday but she managed to create a perfect itinerary for us. Giving her own experiences on things she has given us full confidence for an amazing adventure to come. After a 10minute chat she was able to pull together a fabulous list of travel ideas that fit our personalities. Super quick and informative replies making sure we got the best deals and the most out of our time away."
Ella"Contacted me promptly and was very helpful in helping us find the right cruise and recommendations"
Gay"She was very helpful booking our cruise and flights and even though people usually book these last year for this - she was able to get us a really good deal with great accomodation."
Jill"Everything went smoothly, no holdups and a good experience"
Janet Lesley"Laura always greets me with a welcoming smile and a friendly sincere greeting. Laura is always interested in my travel plans and works to explore the best options and prices available for my travel plans. She always enquires after my holiday to make sure everything went well and there were no concerns."
Judith"We got a great trip plan and dates that ticked each of the criteria we gave Amol. He was competent, fast and very pleasant to deal with."
Thomas"Great , very helpful"
Melanie"Tracey has been incredibly helpful. She has gone beyond what we expected and we are lucky to have her as our agent"
Barry"She has experience, she is thorough and very friendly. She answers @mails quick and promptly, I have a lot of trust in her ability as travelagent agent"
Petra"Glen has booked our holidays for a very long time, he knows us and what we expect. Have never had an issue with our bookings."
Graham"Erica was very efficient & curious with all our transactions"
Stuart"Smooth transition. Happy with service. Although would like to upgrade our accomodation in Bali without changing my travel dates. Have made enquiries."
Phillip"Prompt service gave us several options for what we wanted all sorted within about 2 hours will definitely use kirsty again , have used her in the past and was very happy"
Mark and Raewyn"Great communication and found us great deals for our trip."
Clayton"Alicia has looked after my travel requirements for many years and I have always found her to be very informative and competent with her advice for any destination in the world and with many different travel company options. I would recommend her services to everyone wanting to make safe, comprehensive and enjoyable holidays."
Diana"Always gives us the best options"
Bev"Hannah has been a great communicator throughout the process of booking our trip informing us about any time delays in her response, and easily adapting her quotes to our change in plans. I feel very grateful that she’s helping us with the planning!"
Kim"Personal attentive care at each step of process."
Susan Lesley"on the day we visited djana to sort itinery and flights i also approached 2 other agents for quotes. Djana welcomed us and got back to us the next day with a plan that was perfect for what we wanted. We are seasoned visitors to Vietnam so we had a bit of inside knowledge. Djanas quote was within $50 of what my research thought it would be. 6 days later we have not heard from other 2 agents. We were looking at length of flight time and stopovers more than a cheap price, she was spot on"
David Norman"Carly is very prompt in keeping us informed and answering our questions"
Wendy"Easy to talk to, honest and decisive."
Rhys"Ranee is amazing! Went above and beyond to ensure we have everything we need to. If it wasn't for Ranee's amazing service we would have likely done everything on line but she makes it so easy."
Amanda"Prompt responses, very helpful, Knowledgeable. Natasha was pleasure to deal with and I look forward to booking with her again."
Renee"Kirsty is very friendly and is always polite, she listens and then acts in a very professional manner. This is the second time that we have used her services as the first time was last year. She absolutely went though the fine details that made our trip a very relaxing and enjoyable experience. Would recommend her to friends."
Barry"I needed to change a couple of dates for my flight and she was very helpful and was able to do this."
Nick"Karen is very knowledgeable and helpful"
Kerry"Friendly and knowledgeable. Was able to provide an initial quote and let us think about what we wanted and make any changes. Being able to meet with her face to face was great."
Keri"Angela was a plesuire to work with. Nothing was a problem and she was happy to be helpfull."
Graham"Oliver is very prompt in coming back to me with my questions. He usually provided the answers to my questions within the same day"
Swee"He was efficient, quick to respond and made things really easy. I received a good price on the flights I required on the dates I needed them."
Mark"Very efficient"
Marilyn"Went beyond as usual, to get details and options for us. Then followed through exactly as promised with bookings. Plus we know if we have any problems he is just a phone call away."
Patterson"Very helpful"
Jack"Wendy is delightful always positive and cheery responds quickly super knowledgeable, and I always feel she has our best interests put first"
Sherida & Cooper"Deepti is very friendly and precisely in her work with us as a client"
Henk"Even though I know Oliver is very busy he looked into my enquiry promptly and sorted my flights and accommodation/rental car options so we could book and plan our Australia holiday. We were able to book in time to get an amazing pricing on our flights. Communication is always detailed and accurate. Very professional. Thank you Oliver."
Jimmy"Excellent turn-around of information requested and great options offered."
Tracey"Very helpful and provided the best deals available for the dates o wanted to Travel"
Marie"Celia fitted us in at late notice and worked well past closing time in order for us to complete our booking"
Allen and Sandra"She was very patient with my constant changing of requirements for what was a complicated arranging of flights and accommodation."
Lee"He's great - attentive, fast acting, easy to deal with, reassuring and when any issues or questions arose he was prompt and professional. Has good travel experience and knowledge so felt we were in good hands."
Sarah"Easy for Jo the get to understand our holiday needs, having been helped by her earlier in the year."
Bryan"She was just so helpful couldn't get any better"
Jeff"Friendly, efficient, helpful and a pleasure to deal with."
Christine"Karen is always very helpful and I always try to book any trip with her"
Pat"Everything was booked so quickly I was surprised."
Sharon"Very prompt in getting back to me, got me to send info to email so she could start working on it asap next day Friendly came across as genuine"
Adrienne"Kate was fantastic with communication. We had a small window to try to make our trip work and Kate was awesome with helping us sort dates and get our trip booked."
Jodie"Hello, Anna has a sweet and accommodating person and it's been a great experience having her prepare my travel itinerary. She is very professional and always going the extra mile."
Eva"He did a good job for what we wanted."
Kittima"Her experience in travel and helpful advice."
Allena"very patient and met all of our travel requirements which was fabulous. This is the second time she has helped us book travel."
Gina"Listened carefully to our requests and efficiently met them"
Elizabeth"Prompt responce"
Carl"She was helpful, friendly and did her best to accrue the best deal for our money. She was able to answer our questions"
Anne"Knowledgeable with attention to detail, provides useful practical advice. Always friendly and makes time to see you."
Christine"very proffesional"
David"Very easy to deal with and gets onto it straight away"
Diane"Erin is the best. She goes the extra mile to accommodate your needs. She is quick to reply and always has multiple options"
Julie"Very friendly and very willing to help and she listens"
Neil"Stacey has attention to detail. She understood our what sort of holiday we wanted and tailored our holiday accordingly"
Julie and Don"She was very professional and helped us with our choices with out being overbearing. She was very knowledgeable."
Tanya"Tayla was amazing. She found a great hotel for us in a great location. She has helped us with the second part of our trip with recommendations for tours."
Cheryl"Truly has always been helpful, friendly and professional plus coming up with ideas to make my travelling a great experience."
Karen"Engaging with the client cordially and helpfully. Willing to meet the client's needs within control. Follow-up queries were promptly responded to."
Bala"Sam is aware of what we like and expect in a holiday and considers this when suggesting and planning. Our most recent holiday in Queensland went very well and met our expectations."
Jeanne"Working with Tania is always such a pleasure. She can make what I feel a very complicated itinerary seem easy. She is so patient and professional and I am always made to feel welcome to come back, even for the simplest request. I am so happy to have what I consider my "Own Travel Agent"."
Lisa"Kelly was amazing. She was very helpful and friendly and found me the cheapest fares for my trip and provided me with all the information i needed"
Elizabeth"She listened to our ideas and put together a great itinerary and found us cost savings too."
Anne"Have worked with Karen previously and she has always been prompt with her replies. Understands our preferences and gives an excellent service thanks"
Clare"Her efficiency in understanding our request and replying in a most satisfactory manner very soon after our initial phone call and also explaining that everything could be arranged telephonically and on email."
Carolie"I wanted to go to Rarotonga for my birthday, I gave Maired my details and she did everything else. Mairead is so easy to deal with ."
Bronwyn"Chloe came up with a selection of options for us to choose from for our upcoming visit to Fiji. We had a specific time window and requests that she managed to satisfy. Thanks"
Steve"Easy to deal with"
Sandra & Michael"We found Tracey to be very friendly and efficient and made it an easy and enjoyable experience for us"
Ian"Vicky helped us to coincide our holiday plans with the best timing regarding flights and accommodation"
Tim & Wendy"Managed everything we requested with prompt and efficient communication"
Grant and Diane"Carmel met up with me on her day off (Sunday) as I hadn’t been able to get to Nelson from murchison during her working days She was effortlessly efficient, fast and friendly and has kept me up to date this week while on her own holiday I would recommend her to my family and friends whenever they are in need of a travel agent"
Leigh"She was very quick to respond to any queries that we had and into only did she give us detailed answers into what we wanted to know but she also went the extra mile and found other options in case those were better ones for us."
Nicole"He listens to what we have to say. He knows us well. He is aware of the holidays we love!"
Paul & Sharon"I really appreciated that Angela took the time to see that I was a returning customer, and was able to take my plans, and within an hour have a working draft we could proceed with booking. She was fantastic."
Lisa"Very efficient, organized everything for us and highlighted her emails with essential to know information. Seems very responsive too as answered emails quickly."
Kim"Brenda was very helpful and understood how we needed our own space while taking 2 grandchildren on holiday. She looked for a reasonable deal and explained things well."
Rene"Michelle was honest, friendly, easy to talk to. Gave great advice and was happy to have a chat with us about all our ideas and concerns. We didn’t give her a lot of time and she pulled thru, not only for us but for 4 other families also."
Julie"Brigitta is always great fun, knowledgable and experience with many of the destinations"
Kevin"Very prompt service to provide options and booking details for a large multi family travel party"
Tosca"Tayla was so prompt in organizing my trip,nothing is too much trouble with Tayla and she very friendly and very approachable."
Sue"Graham carefully investigated my travel options and made the best arrangements."
Christine"positive ' helpful ."
Michael"very efficient and prompt service"
Manuel"Jonathon is matter of fact and direct, he gets things done efficiently and well."
Glenn"very good and very helpful"
Brian"Tori immediately analysed what I required: air travel and insurance to fit in with a pre-booked rugby tour package to South Africa. She suggested a different plan to one I envisaged. It saved money and was more efficient timewise, as I wanted return travel via London. This was achieved in a matter of days to meet the rugby tour organisers demand for insurance before they could make further arrangements."
Nevil"She was very helpful and sorted out all our arrangements with ease,nothing was a problem or issue"
Simon"Friendly, efficient, didn't try upsell me"
Christopher"Jakilene was very prompt on getting back to us and very professional."
Amanda"Prompt service"
Kevin"Talofa was a lovely person and very knowledgeable and helpful"
Christine"Helpful and quick to get us booked"
Nerolie"Vicki was very friendly and helpful in giving me some travel advice and booked two flights for mmy trip to the US and Canada. This included booking the seating for my flight about which I am very particular. All was done in a very timely and efficient manner."
Elaine"Excellent service and very knowledgeable"
Dallas"She listened to what we wanted and came up with 2 excellent packages for us to choose from."
Megan"Jazmin is always a delight to deal with. Nothing is to much trouble for, She get back to you when she says she will and gives great advice. We Highly recommend Her."
Amanda"She found out what we really wanted from our holiday and went the extra mile to be helpful"
Julie"She was very helpful and professional just like Jo was."
Peter"Harrie has a very pleasant manner when dealing with clients. He was approachable, and efficient in arranging and booking the most suitable flights for my purpose."
Marilyn"Tayla was very helpful and sorted our requirements in a quick and professional manner"
Gary"Very helpful and quick"
Donna"We only delt with her for a small amount of time"
Heather"Pam is the best, always gives the best service."
Janice"Always very helpful. I have used Mel for all my Travel and been very happy ?? Thanks Lenore Stewart"
Lenore"Girls always very pleasant . Very efficient. Kate is obviously well travelled and happy to help in any way with your holiday experience."
Sheryl & David"Excellent service"
Philip"She is experienced in her knowledge and she is extremely helpful and very quick in dealing with everything"
Melissa"Peter was super friendly and approachable and helped us sort out a complex set of flights without any issues! Highly recommend!"
Daire"Very helpful throughout. Good options and advice, and changes were no problem."
Martin"I had emailed Naomi about travel and she came back to me straight away when I visited the shop in Milford and met with her. She was very efficient friendly and helpful."
Teena"Jonathan was easy to talk to. Gave me the best options. Good advice."
Rachael"Angela prompt and thorough advising the flight option and details."
Guiseppe"Very accommodating and informative about the various options I could choose. Also had great suggestions for extra travel between locations."
Isaac"Peter is very busy right now, but he has been responsive to requests and understands our travel requiements"
Eric"This young man went out of his way and time to explain everything about my booking as I am a senior and first time cruiser. The time he spent explaining the travel insurance gave me great peace of mind."
Joan"Very efficient. Clear communication. Listened well to anything we said. Followed up promptly with questions we asked"
Debbie"Suzanne is very knowledgeable about travel destinations and very helpful in finding the right place for accommodation"
Dianne"He worked hard to get the best deal for us."
Wally"He was very helpful helping put our holiday together for us. He listened to us and acted without delay. Explained and answered our questions. Now we have to wait till June"
Noelene"A wonderful person to deal with. So very helpful and patient with us oldies. Vicki went to great lengths to ensure we got the best travel plans and prices. She also thought of details we would otherwise have missed. We’d defiantly return to book any further travel with Vicki."
Peter"Her response to queries is super efficient. Friendly manor. Due to my first experience it exceeded my expectations therefore I have re-booked again through Lorraine. Super star travel agent!"
Michelle"Very accommodating. I fee she went above and beyond to help book our holiday. Especially as I was away and not always fast to respond."
Rebecca"She was very helpful and answered all our questions readily, giving us options to choose from."
Catherine"Very friendly, knowledgeble and helpful. Explained everything very clearly and gave great suggestions which made it easier to make decisions. Shared her own personal experiences of the destination which made me less nervous about travelling."
Jacqueline"Donna has always been efficient, knowledgeable and professional in looking out for the best deal and the best lines to take. The best resources car hire, scenery and flights."
Thomas"Sharon was truly awesome, within a short deadline, Sharon set out to find our deal and confirm an amazing option to suit our travel party!"
Andrea"Very prompt and very efficient."
Lorriane"Emily has been very helpful, getting back to us quickly and efficiently, with information and booking or cruise. We look forward to meeting with her again to plan the rest of our travel."
Tremaine"Knowledgeable, patient, efficient"
Amanda"Exceptional communication, highly recommend Claire! Process was very simple and because of her I would use a travel agency again ??"
Benn"she did everything we asked on time and was very helpful"
Rodney"Great service, friendly, prompt and knowledgeable gave options and ideas we hadn’t event thought of to enhance our holiday"
Rachael"Response was timely and Maia was able to deliver the 4 night package to meet our needs"
Rose"Tiff is efficient, patient & was able to give us various options meaning we could select what suited us best. We know that we can always rely on Tiff to do all she can to make travelling easy for us! She is the best!"
Catherine"Responded to my query straight away and followed up asap"
Carlene"Monica was more than helpful explaining in detail everything about our potential booking and worked well to explore options to save money while not diminishing our travel and accommodation"
Ross"Chelsea , she was amazing and very helpful and she got me everything I did asked her"
Anthony"Always proactive, efficient, knowledgeable and a pleasure to deal with"
Juliet"Being our second visit to book a o/seas trip, Rachael had all our details ready we only needed to say yes or is there another option. Booked on the spot and paperwork followed after we were happy. Now only put it on our calendar and start the countdown."
Hans"Listened to what we were looking for and got us a better deal by changing our arrival departure dates by a day."
Murray & Anne"Bea - so helpful and wonderful to deal with"
Lynette"Courtney has helped us previously so there was no hesitation reaching out to her again. Courtney is so helpful and knows exactly what we after, then delivers."
Sharon"Prompt service. Got us good flights. Helpful with queries concerning the trip"
Judith & Richard"We sorted whole trip within 30 minutes"
Lorna"Chloe made things so easy - she helped us plan our whole trip then got us some great flights. We were so happy and will be planning all our future trips with her."
Kate"Debra is a very lovely down to Earth lady. Nothing was a problem and she is extremely knowledgeable."
Linda"From the first phone call and email to Debra and then handover to Tessa for booking, both were pleasant to deal with and very efficient."
Bernadette"Jasmne responded quickly to my e-mail and arranged an appointment as soon as she could."
Sian"Karen so very helpful"
Eileen"The communication was excellent. She understood my requirements and promptly gave me three quotes, as requested."
Peter"Chloe is a good communicator and kept me up to date with what she was doing. She offered very good advice across the options we were looking at. The whole experience has been quick and efficient and Chole is extremely friendly and pleasant to deal with."
Karen"Helpful Willing to go the extra yard to get info we requested."
Diane & Dale"Gaylene is always so helpful and she is a pleasure to deal with. She is efficient and always answers emails or queries in record time. She provides an excellent service and I am happy to continue using her for all our travel plans in the future."
Michelle"Natasha worked hard to find the best flights for me looking at different alternatives."
Betty"Jonathan Prager at House of Travel Rangiora listened and understood exactly what our requirements were and was extremely fast in getting back to us with an itinerary and quote which provided us with our next steps. He also had a great knowledge of the places we will be visiting and provided very helpful advice on what he thought would be our best options."
Jan-Maree"Kate was prompt in replying to my tentative email and answered all our questions with patience and options."
Fayln"Can’t speak highly enough of Anna. Great service, very knowledgeable, goes the extra mile. We were a bit late in taking advantage of the HOT Bali offer making but Anna turned it around in 24hours,"
John"Professional and friendly manner"
Colin"Brydie is easily contactable - no question is a stupid question - Makes you feel valued and goes the extra mile"
Alice"Very professional, efficient, great advice, good sense of humour."
Keith"Listened to us, pleasant personality and attention to detail"
Jacqueline"Easy to deal with, knowledgeable and informative."
Darren"Kate is very responsive and helpful."
Callum"Robyn is super efficient, Responds promptly and is customer focused."
Patrick"Amy took account of how we wanted to do things and did every thing we wanted and needed from her brilliantly."
Kerry"I visited Sarah after a phone call the previous day and she had already sent times of travel and details of accommodation to me before I visited her so I could go through it with my husband before I met with her."
Jenni and Dennis"Excellent knowledge and explanations of types of cruises. Friendly and informative. Followed up on quotes when bookings were limited. Answered queries within a few hours. Offered helpful advice."
Ann"Katie was super helpful, and sorted our flights and overall trip that suited our needs. I feel if we need assistance at all with our trip, she will be there to help...much appreciated!"
Robyn"Susie was extremely quick with all her responses to our requests, and she had our bookings done as soon as she received our emails. She gave us flight options and let us know about sale prices."
Jeffrey"We wanted to have Anna guide us through another Fiji Holiday plan, after having the ideal holiday planned for us last year. Once again, Anna made the process simple and straightforward. She gave us fabulous options that rounded out our initial ideas/suggestions perfectly. Anna dotted the it's and crossed the it's, thinking of everything from easier flight options to carseats for the transfers. We'll be recommending Anna to friends and family for sure!"
Linda"Experienced and efficient agent Always willing to help and go the extra mile"
William"Very friendly & helpful person"
Lynette"Friendly Helpful Accommodating to my requests He quickly arranged an itinerary for my travel to Australia"
Linda"25 years of excellent service!"
Bronwen & John"Vicky’s communication was great, she listened to what we wanted and adjusted dates to suit our schedule. Her personal experiences were really helpful."
Kirsty"Friendly, helpful, knowledgeable."
Beverley"Rebekah has been very quick with getting back to us.And very helpful I would use her again to book pur trips"
Wayne"Theresa was easy to deal with, understood our needs, offered helpful advice. Very personable."
Keith"Her attention to our needs and desires, nothing was a bother."
Christopher"Steve was very prompt with his response and information relating to my airfares inquiry. And also to my expanded inquiry for a tour. Just a pity there was an error with my air ticket booking proposal that caused me some concern. But it was all sorted in good time even tho the weekend made things difficult. I’m just sorry for Steve that it was only an air ticket."
Penelope-Jane"Listed to our wish list & delivery an amazing itinerary"
Alan"efficient friendly"
John"Prompt response with practical and helpful advice."
David"Friendly and prompt responses."
Mark"Raelene is so competent in arranging everything promptly and in such a professional manner."
Robyn"Because she came up with the best option for us just like last time."
Norm"Tracey was welcoming and approached our enquiry enthusiastically. She provided options and guidance to ensure our travel would be a good experience. She was thorough and had a very professional manner."
Zena"Erica is amazing. She always sorts our travel requests, no matter how complicated, with efficiency and mindfulness. She is thorough with details - including those we may not have been aware of or considered - and fast with correspondence. We appreciate her assistance so much."
Janet"She was very friendly and helpful"
Douglas"Working with Tanya was a pleasure, her skillful and professional handling of our Reservations was perfect."
David"Listened to what I had to say and made excellent suggestions. Always very prompt with communication. I always feel I am in good hands when working with Caitlin."
Kathryn"Stephanie listened to what we were trying to achieve. We came in with a lot of misinformation, so some of the first bookings she made didn't proceed. However, she continued to find options for us, and we successfully booked our cruise through her."
Bernadette"She was very good with us she was helpful"
Margaret"Excellent customer support. Extremely helpful and able to book our flights and seats successfully and quickly. A big thank you to Robbie. Awesome, well done."
Kevin & Heather"She was prompt, provided additional support, understood our needs and nothing was a bother at all"
Megan"Claire listens and suggests ideas. Good at contacting promptly."
Colette"Carla was fantastic. We requested, almost the impossible, Carla achieved this for us and much more. Thank you so much Carla."
Phillip"Excellent response times and clear communication. Great assessment on our needs as a family of 5."
Kate"She understood what I wanted and diligently researched many options. She was very patient and extremely helpful and kept in touch throughout the process."
Brigitte"Very helpful, also very informative and gave us heaps of options to choose from. A great asset to your team!"
Molly"Always very helpful. By spending time to explain things to us to make sure we had a great holiday ."
KEN"Very welcoming. Very informative Very understanding"
Judy"Very efficient and flexible and willing to suggest options."
Catherine"She was prompt at responding to my queries. She also sourced other opinions for my travel, based on timing of flights, connections and price."
Fiona and Paul"Very knowledgeable on travel deal we were looking at. Extremely helpful with booking our flights and happy to take the time to secure the best flights for us."
Sarah"Fast efficient informed service given we couldnt get to see in person for the service provided due to our work commitments"
Joanne"Liz showed great knowledge of what flights would suit our needs and gave us options."
Francis"She acted very quickly to our requests, ensuring our bookings."
Jan"This is the second holiday Molly has booked for us. We came back because we were very happy with the service she provided us. We were equally happy this time. Thanks Molly"
Deborah"Sunisa is a very efficient and friendly person to deal with."
Ruth"Stacey does an excellent job everytime"
Theresa"She knows exactly what I need and always explains everything so I can understand. Very thoughtful"
Judy"Chantelle was just so helpful and nothing was too much trouble. We booked an Australian getaway and was also going to do a Vietnam cruise on way to UK. However my husband who has alzhiemers changed his mind suddenly and Chantelle was so understanding"
Janet"Gina was really good at sorting all the requirements for our trip which was excellent When we got the email confirmation it was for a room for all 4 people which we asked for 2 rooms. Gina had fixed this issue straight away when she saw it but what she forget to do was to let us know that there was a price difference, it wasn’t much but would have been good to know in advance"
Michelle"Easy to deal with and provided a prompt service and some good advice. Good follow up to a airline request."
Stuart"Tracey was very helpful and answered our continuous stream of questions. She found our cruise with Princess even though it was not listed on your normal website and managed to book a balcony cabin even though they seemed to be all booked out."
Alan & Marlene"Very helpful and efficient and explained everything in detail that we needed to do."
Venetia"Swift to respond to requests. Answered questions though a little confusing with a couple of aresa."
Sandra Louise"Kate was great at answering all our questions and getting back to us fast so we didn’t miss out on the sale"
Larisha"Emily was extremely helpful and very responsive to my message regarding my travel requirements! I would recommend her as a travel specialist!"
Jacquelyn Iris"As usual, extremely responsive, relaxed, discussed all possibilities and suggested great options."
Barbara"She’s very prompt with responses and organised us easily for our trips."
Kathryn and John"I emailed Robbie about cost for travel insurance received an instant reply detailing everything I wanted to know along with cost. Very fast and efficient"
Judith"So easy to relate to. Great advice and super thorough"
Karen"Danny knows what I like and is very fast with his replies"
Caroline"Jonathon is a star.. always helpful and efficient."
Jo"Very helpful with advice given and great communication. Is easy to work with and understood what we needed"
Sharon"Nicky Denvir at Botany is always so helpful and supportive. Despite her busy schedule, she is always willing to help and offers brilliant wisdom and advice. Truly stunning and very much appreciated ??."
Susan"Efficient, warm, friendly and welcoming."
Judie"Naomi followed up on hotel booking to ensure we did not miss out on the room and deal."
Ann"Suzanne was prompt in her responses, and proactive in suggesting cost-effective solutions for me. And patient!"
Faith"Darren went out of his way to find us a special holiday cruise package. He delved deep into the offers and negotiated us a brilliant deal. Darren survived our changes of mind and kept smiling!"
Gillian"As soon as I walked in Melissa approached me, she is super friendly and very helpful. I will be booking all my holidays with her from now on ??"
Susan"I always go tn Janine for my travel plans. Janine thinks of me and what i would enjoy and finds me great accomdation close by as she knows i will do alot of walking. Janine explains everything clearly and gives me written info which i find very helpful as i often travel solo."
Kathryn"Efficient and prompt"
Stephen"Tracey was knowledgeable, helpful and friendly. She had good suggestions of practical issues for us to consider and saved us money."
Grant"Rachael was easy to work with, nothing was a problem. I called her later in the day and was able to change the return flights without any issues, she has a pleasant, happy personality thank you ??"
Peter"Victoria was amazing! Very prompt to respond to our questions, tailoring our wishlist into reality. We know our holiday will be all the better with the knowledge and support Victoria has provided, and will continue to provide along the way."
Sandra"Very prompt efficient customer service which is hard to find these days"
Deborah"Paddy is always so helpful with finding great deals and timing for our travel, as well as super responsive and great to work with!"
Nissa"Always use a Travel Agent, So much easier. No worries if something goes wrong, they will sort."
Hamish & Jane"Helen is always very helpful and replies quickly to your emails. This is the second time we deal with Helen, and have used House of travel for about 30 years now."
Willem"Here are some words! - empathetic, expertise, thorough/detailed, prompt... meaning - a very good listener, knowlegable, professional, and fast responder. So far, so very good..."
Alison"Great Service3 from start to finish. Just a phone call and everything was done. Gina was great"
Janet"Sharon from whangarei was very professional friendly and helpful with the information I needed and gave me the best deal she had to offer"
Trent"Brent was able to provide options and secure our flights & travel package in within a very short time with settlement completed all within 44 hours."
Murray"Have used Taylor for years now and she is a pleasure to work with. She knows exactly what I need and manages to get me the best deals available."
Michael"Dennis was very helpful and really took care of all our needs before we even had to ask ."
Patrick"Was able to contact easily and had good knowledge"
Stephen Geoffrey"He was able to sort everything over the phone which was great, very quick and smooth experience, great communication"
Nicky"Very easy to deal with And had flights and accommodations sorted in a couple of hours"
Rodney"Acheived what we wanted no fuss very professionally and quickly"
David Neil"Prompt pricing and priced holiday within my budget."
Annie"Rosie was friendly and knowledgeable, and had good insight into what would interest me in terms of holiday packages."
Maria Josephina"Very knowledgeable, offers alternative and options. Listens to our requests and responds accordingly. We have used Kylie for sometime and will continue."
Alex and Pauline"She was very helpful with finding us the flights we wanted but also helping us find cheaper ones which were more in our budget."
Aimee"Approachable, listened and found all of our requirements."
Beth"Very friendly, professional and efficient"
Debbie"Chantelle is very informative and helpful. She has a great rapport with her customers."
Kim"We have booked with Cherone before and she did an excellent job"
Colin and Theresa"I would give Tanya over 10 for her quick service, understanding what I want and got us the best price to suit out budget. Outstanding service and very helpful."
Lofi"Shelley is an outstanding travel guru. Her ability to rapidly recommend the perfecct itinerary is faultless. We have used Shelley for all of our international travel over the past decade, and every time her attention to detail and advice has proved invaluable. Shelley is my go to travel advisor every time."
Paul"Tessa was fantastic. She got back to me very promptly with the initial quote and answered all my questions without hesitation or any delay. We were delighted with the options she gave us."
Susan"Carmel is all-ways very helpful, patient, and listens to what I request. She investigates into the many options that may be the right one for me. I have no hesitation in recommending her to anyone who wants to travel."
Anna"She responded to our emails quickly and answered all of our questions without any issues. Trip now all booked thanks again Zoe."
Ross"Amy is great at what she does, nothing is a problem and changes are no hassels"
Stephen"Always a pleasure to have Maree sort our holiday. Her vast knowledge and tips fill us with confidence."
Susan & John"Sandy provided great service with excellent communication and fast, efficient responses. Even with multiple changes to our trip, she handled everything seamlessly. Highly recommend!"
Duncan"Alana is awesome. She finds all the information, nothing is to much trouble. We had changed i minds on the cruise option and she quickly found other options which suited us price wise and has offered to help with the rest of our itinerary in October this year when we sort out what we are doing for the rest of our trip."
Ian"Brydie is always very helpful with everything i ask and prompt with her replies. Would recommend"
Jamie"Always great to deal with, patient and prompt when providing information and answering questions."
Isabella"Sandy is also so helpful and responds to emails quickly. So nice to deal with. Very happy"
April"Very helpful and timely with the service"
Michael"Anna always goes the extra mile when planning and booking our travel - checking for the best deals, looking at all sightseeing options etc."
Jacqueline"I am not a confident traveller and Jessica put me at ease and organised my trip to make it as stress free as possible."
Maree"Really friendly, helpful, knowledgeable and great sense of humour"
Daran"Very knowledgeable and explained everything clearly"
Phil"She is very friendly and helpful. Very good at communicating. Understood our budget and what we were wanting."
Wendy"We received an excellent service from Dalwyn as always."
David & Lynne"She was very helpful in giving us the options and it was an very easy and smooth process"
Pratap"Prompt responce, detailed and informative response, lots of options given!"
CHARLOTTE"Very responsive and helpful"
Bernice"Patient. Knowledgeable helpful"
Mary-Anne"I haven’t booked via HOT before, she explained well, listened and did what we asked promptly and carefully"
Joss"Very welcoming and helpful. She was prompt with replies to our queries and very patient. Our bookings were efficiently done."
Maria"Dhawal was great. Efficient and knowledgeable and very friendly!"
George"Very helpful in sorting out holiday plans"
Graham"Robyn is outstanding, she is very knowledgeable and always finds the best routes at a good price"
Lisa"easy and everything I asked for unlike the arrogant flight centre idiots"
Donald"Rachel was prompt, got what I needed to do with a min of fuss, was easy to deal with"
Andrew"Tania’s vast general knowledge of the different Countries and their airlines, with her friendly and easy way she communicated all the options, made for a lovely experience"
Lorraine & David"very pleasant efficient communication was excellent educated me on how travel regarding passports and flight routes listening to what my needs are and letting me know if its realistic"
Johanna"Esther is always so prompt in answering queries and getting itineraries finalised. She replies to emails within a 24 hour period and is always willing to offer suggestions."
Michele"We always use Graham Kevern. He knows exactly what we are looking for and always provides a seamless experience. Great attention to detail and just a bloody good bloke."
Tania"very helpful answering all our questions"
Timothy"Disappointed advertised specials were not available when came to booking so early in the sales period"
Charles"She was fabulous, efficient, friendly and helpful"
Claire"Very knowledgable of services, great communication, listened to what I was looking for, went beyond to source a good tour and flights for me, prompt with options as well as understanding with no judgement what I didn't want. Great service overall."
Catherine"She was very professional, knew the services she was selling well and was very friendly and personable. The experience also felt unhurried, which was nice."
Richard"Happy to make changes to our itinerary when requested"
Doreen"Amanda is excellent very helpful and quick to respond."
Carol"Katie is helpful and conscientious. I received one email at from Katie 11.00pm. Katie has replied to my questions quickly and is prepared to put the time and effort in to deal with difficult requests. For example. I asked Katie to find apartment style accommodation, in a number of countries which she was able to do. I am happy that Katie is organising my holiday because I am confident that she will do a great job."
Clifford"Fast professional and friendly"
Judy"Always excellent service and ideas"
Pauline"Silvana is always great and has a positive attitude and communication. I have been buying my tickets for the last 10 years and never been desapointed."
Marcos"She was really helpful, easy to communicate with, quick to respond and explained everything in an easy to understand way. The travel brief we gave her was very complicated and she managed to get everything sorted out."
Lil"Always willing to help. Prompt replies. Informative. Willing to investigate and go the extra mile."
Fritz"Hannah understood what the brief was and gave suited options for my booking"
Nicola"Because she made the whole booking process incredibly easy. She listened carefully to what I needed, offered helpful options, and communicated clearly throughout. I felt completely supported and confident in the plans she put together."
Rachel"Bonnie was amazing, she listened carefully to our travel requirements and helped us plan a perfect trip. Her knowledge was invaluable and we could not have planned the trip without her. She organised the flights very quickly and was excellent to deal with."
Eamon & Maura"She was incredibly knowledgeable, efficient, warm and welcoming. We didn't have a massive budget but she made us feel like we could plan a great holiday within our means. I would highly recommend her to anyone. She has made this stressful experience so much easier."
Aidan"Efficient, highly knowledgeable, prompt, friendly."
Bronwyn"Ease of communication and options provided that meet our requirements"
Jonathan"Gemma was amazing. - answered all my questions and was so very helpful"
Susara"Emma covered every aspect of the trip comprehensively. We felt we were in very good hands with Emma."
Suzanne"Jolene has been hugely helpful, giving us ideas, being more than happy to do what we were asking with flights and other details, and offering to do more than we asked, with accommodation ideas and activity ideas. She's so approachable and a keen attitude to help! We've really appreciated all she's done!"
Janelle"Jess has been very efficient and so helpful. The booking of our river cruise was easy. We look forward to sorting the rest of the trip."
Adrienne"on arrival at the office , positivity off her with good aura. information was great and assistance great. i will book with her at any time again, well done Sam"
Yvonne"Zoe was friendly, helpful and acknowledged the special requirements that we had to consider. Her recommendations appeared sound and, given the short time-frame for our particular river cruise, put no pressure on us to make a decision."
John"Janine offered us helpful advice about accommodation options she thought we would like"
Beverly"Niamh has been very pleasant and happy to help with any question, when ever I rang to check on details at random times. Getting the deal advertised we were interested in. Thank you."
Nora"Carly made our booking process simple and stress free. She knows the place where we are going and kept us up to date on our booking. Speedy response to our inquiries"
Meryll"Tania didn’t rush you but comes up with different options which to me makes sense. I have used Tania. For several bookings and would not have done so if I was not happy with the service she provides"
Dudley"Sarah has excellent customer service skills. She has been very patient and accommodating. She has made suggestions that improved our options. We have booked trips for ourselves and for family members with her and would go back to her every time!"
Yuly"Excellent communication Fantastic service Looked after us and is taking the time to ensure all times for ferries etc are accurate"
Ants"Very quick turnaround and correction of my mistake. Competitive pricing and no add-ons just trying to sell me things I dont want or need which I appreciate."
Lisa"Always a pleasure dealing with Pam - thorough and detailed. Reliable and approachable. My holiday starts with an idea she makes it happen with no stress"
Carol"Cilia responded firstly with a phone call and offered suggestions and found the best price flights available."
Martin"Very friendly and helpful. He understood exactly what I needed and was able to get me what I wanted."
Paul"Been dealing with her for many years, Julie is really good."
David & Anna"Halie was extremely efficient and friendly with us. A fairly complicated booking, but she made it easy for us. Thank you Halie"
Gail"Knows what we don’t and very efficient"
Roger"She was incredibly easy to deal with, responsive and efficient."
Ann"Cheryl always delivers and makes our travel so easy"
Susan"It was an easy process to book"
Mark"Ive dealt with susie for our first raro trip, an she is just super helpful an a massive ray of sunshine shes got huge amounts of enthusiasm for me an i just love dealing with her nothings a problem."
Mandy"Angela is great to work with. Has a vast travel experience. Looked for the beat deal for us. Highly recommend. Will use again."
Anthony"Carly was very efficient and came back promptly with exactly the flights we required. Carly made sure that our plans coinsided with other travellers and checked all the relevant details to ensure we are all travelling together."
Kim"Nothing a problem everything sorted quickly"
Daph"Na"
Aline Asperanza Lee Anne"Caprice consider the type of holiday I was looking for and provided me with options that aligned with my request. She also provided further suggestions when I asked for alternatives. I appreciated her patience whilst I was deciding and her honesty when it came to pricing"
Lani"Carly was so helpful with our plans because she recommended a good place to take grandchildren to stay at the Gold Coast. She’s friendly and nothing was too much troubled when we asked to change dates or get other information. Highly recommend Carly Dorrington if you’re looking to book your next holiday! We have just booked another holiday with her! That’s two in one year! Would gladly book all our holidays with the House of Travel Papamoa!"
Sharon"Rosie was amazing, listened to our wants and budget and exceeded expectations"
Samuel"Her knowledge is excellent, very easy to deal with covers all the options in a really professional manner. We enjoy our visits and communication. A great ambassador for your company."
Gregory"Melissa’s knowledge, professionalism and friendly demeanour made the booking of our flights to Australia so quick and easy."
John"Very easy to deal with, nothing was a problem for her. Quick to respond and confirm bookings."
Lu and Pete"Friendly Helpful Patient"
Jackie"Gemma is a star, always understoods what we are after, keeps us informed and very knowledgeable and helpful. Only agent we deal with."
Adam"Very professional and friendly."
Stuart"Tania, understood what we were wanting and ensured that we got best value for money. She was very friendly and professional"
Shane"Anna is always a pleasure to work with. Makes booking a lot easier."
Pete & Gillian"So lovely and accomodating to our needs. Took her time to find accommodation that suited our budget but also something suitable for the occasion. Will only book holidays through Christine from now on."
Holly"Sarah was very friendly and professional."
Natalie"Warm friendly and very chatty also very knowledgeable"
Stephen"Carla has been a superstar through the whole process. Carla has listened to what we wanted and needed while making very useful suggestions to maximize our holiday. She is knowledgeable about locations I never imagined she would have even heard of. She looked at every available option to accommodate the whole family's holiday plans. Know she is managing everything has meant you can relax even before you start your holiday."
Lea"Very efficient and a good communicator"
Sheryl"Very pleasant and very knowledgeable and listens to what you’re saying."
Anthony"Sophie was very positive with our travel and requirements needed. Very friendly and you could have a lovely chat with her."
Alwyn"Darryl always knows what kind of holiday we are after and is able to find the best deals and flights to suit"
Shelley"Excellent"
Roy & Leanne"Quick and efficient, good range of options"
Wendy"She was knowledgeable, and helpful and listened to our wants"
Patricia"Excellent and prompt service, always available to help, and a lovely person."
Pete & Rose"Emma is always professional and responds quickly to any queries we may have."
Gary"His interest in us; his valuable alternative advices [as options including ancilliary services to look at]; and his promptness."
Alan"Couldn't be more helpful"
Eion"Angela has helped us with travel arrangements many times before so she understands what we are looking for. She is super efficient at assisting with the travel itinerary and hotel bookings, especially when there are connections to be made for ongoing travel. It is always easy to talk to and communicate with Angela when there are changes to be made."
Susan"She was great ! listened to what I required and was fast with response time and accuracy. Excellent service"
Bridgette"Lucy gave me everything I needed for my trip"
Bronwen"Friendly, helpful, and was able to recommend alternatives when a cruise that we wanted was not available."
Wayne"Toni is always up to date with what's happening and will make things work to suit us"
Lynda"As I entered the office Courtney was at the far desk and said good morning making me feel welcome so I approached her. She was very helpful and pleasant, sorted my holiday out after looking at all the options regarding flights etc."
Linley"Always super efficient and willing to listen to what our needs are."
Jo Anne"Understands what I need"
Andrea"He was very helpful. All my queries were responded to accordingly"
Wilhelmina"Steve is very good at listening to my requirements and then matching that with what is available; eg, flights and accommodation."
Helen"Friendly, informative and quick to send me updated details of my flight plan."
Cameron"Tim worked well with me and explained things very efficiently as the dates I previously looked at had gone up in price and we came to a solution. Was very quick and helpful and acknowledged that I could ask him any questions."
Bianca Rose"Very thorough and fast - gave us a good range of options to fit within our budget"
Kylie Anne"Prompt service"
Maree"Sand has clearly explained the process for going on the wait list for a cruise. We have taken up this advice and see what happens."
Graeme"Celia is a person we often rely on to organise and book our trips. She is a really helpful person and a delight to work with"
Martin"Sarah was on the mark with the aspects of travel arrangements to Cook Islands"
Peter"she could not being more helpful went out of her way and as we had shot time line to work with"
Andrew"Easy to deal with and very cooperative"
Andrea"Very efficient and worked hard for us in getting an upgrade on accomodation. Well presented quote sent to us. Very affable manner. Keep up the good work"
Brendon"She was friendly and helpful from the minute I walked in the store and organised everything I wanted for him holiday and had everything confirmed in record time"
Marie & Scott"Quick to reply.makes good suggestions and looks at option"
Maureen & Paul"Linley is friendly, and knows her job. Nothing is an issue and she is happy to explain any queries you might have. I recommend her to all my friends and family."
Shirley"Great people"
Sheena"Belinda has supported us on many holidays over the years and we highly recommend her to prospective travelers."
Christopher"Very friendly and pleasant as well as being efficient."
Robyn"Professional friendly kept us updated at every point in the booking process"
Wendy"Incredibly prompt and responsive."
Christopher"Alisha was fantastic as usual. She has helped us before... very warm .. very knowledgable with the flights and general requirements. A real pleasure to deal with."
Brian"Kim was very responsive, quick to organize things and so easy to deal with. Made the booking super convenient and understood what I was looking for ??"
Jessica"Talia wd very patient with us Helped in every she could. A lovely person"
Sandra"Excellent friendly service got everything I had asked for in a flight and accomodation package plus helpful advise and good tips for our holiday to prepare and was done and sorted promptly so very satisfied and would most definitely book again via Christine"
Rachel"Jordi was extremely helpful with booking our holiday in Australia. She made everything very easy for us so we didnt have to worry about anything."
Darren"Very informative and answered all our concerns as it is our first time to cruise"
Denise"Responded quickly and efficiently to my enquiries. Friendly and courteous at all times."
Wendy & Paul"Quick turnaround and great at keeping us updated."
Rhona"Prompt action. Good advice. Patient with a few changes"
Stephen"We use flight centre to book travel but thought we'd give house of travel a go as our usual travel agent was in holiday. Erin was so prompt with contact and communication was quick, clear and helpful. Erin was amazing to deal with via email that after booking our cruise we decided immediately to book a Samoa trip through Erin as well. Appreciate the knowledge and response."
Kyla"Easy to deal with. Nothing is any trouble. Lovely personality. Willing to work with you to get what you want."
Karen"Prompt replies especially as I live in Auckland. Very clear, helpful information and she readily answered all our questions."
Elizabeth"Very efficient"
Bruce"she accomodated all our needs and got us the best holiday package we could ask for"
Lee"Sarah sacrificed holiday time over the New Year period to complete an important booking for us. That was appreciated."
Susan Aldyth"Chloe is an exceptional travel agent whom we, as a Company, have worked with over a number of years. Always prompt in her responses, so positive, adaptable with great attention to detail. Above all she is very kind and caring and goes the extra mile to get it right. Would highly recommend to business associates and families alike."
Tom"Peter listened to what we needed and gave us excellent guidance"
Bernice Maria"Prompt clear and acurate information and bookings"
Roger"He dealt very patiently and professionally with two clients in different countries and often with different preferences."
Margaret"Had made an online enquiry on New Year's Day and therefore was not expecting to a reply until the next business day (5th January). Therefore, was pleasantly surprised to be contacted by Gemma on Jan 2nd regarding our holiday query. Gemma was prompt in replying to any further queries and arranging our travel. Kept us informed of the progress on the booking arrangements and subsequent confirmations."
Diane"she was very helpful and friendly while professional made it all easy with my multible questions"
Evelyn"Attention to details, professional, polite, gentle. She tried to understand my needs and give best experience traveling long distance with children"
Mira"Linley was just so courteous, and knowledgeable, after giving me brochures i went back to book a trip to Canada asked for Linley as just so approachable and i felt at ease as she guided me through the process. Thanks House of Travel. I have always booked trips on my own and never had any trouble, but this time decided to go through a travel agent NO STRESS" great"
Catherine"Hannah was absolutely amazing. Her travel knowledge is outstanding—once we told her where we wanted to visit, she quickly came back with excellent suggestions for travel dates and very competitive pricing. We’ll definitely be using her services again in the future."
Penn"James made himself available immediately I entered the store. He made positive steps to help me through the process, and gave good sensible advice that would enhance our travel experience."
Marg"Oliver listened to what I wanted, suggested options and took his time yo explore options"
Katrina"Always willing to go the extra mile to find solutions"
Marco and Imogen"Went above and beyond"
Kate"Listened well, had great expertise and was very prompt with his arrangements"
Yvonne"Very helpful, Answerd all our questions. If she didn't know the answer she asked someone who knew."
David"She was efficient and always let us know what was happening. It was not easy as had several travellers all with different requirements. Worked during the holidays and when sick."
Philippa"Maree, is always there to answer and guild us through the process"
Carolyn"I've used Zoe before and had an amazing experience booking through her in the past. This time was no different. Zoe was extremely friendly and helpful. Zoe was able to find me some really good travel options within my budget."
Sarah-Jane"She took her time to understand what we wanted and didn't rush us at all. She gave us multiple options and kept checking in woth us incase we had any questions. She went above and beyond and gave us a lot of information that was very helpful for our upcoming trip."
Mehak"Gemma provided a very prompt response to my flight booking request at a busy time of the year."
Anthony"Friendly and prompt response"
Cassia"Very organised and pleasant person to deal with"
Wendy & Warren"Very helpful and patient. Looked into lots of options to help us tailor the right holiday package."
Liz"Kelly was super prompt to reply our email and book our tickets. Very friendly professional service saving us the time and hassle of “doing it yourself”."
Maureen"Very prompt response; courteous correspondence; found a great value ticket for me."
Gina"Aurelie went out of her way just before Christmas to get my travel sorted out!"
Penelope"To be honest, I can book everything myself, but I like the back-up that comes with booking through a travel agent."
Carol"LLISA did a great job .This was the second time she has done my bookings WILL use her the next time Thanks Lisa"
Bernie & Barbara"Deception was extremely helpful, patient and understanding of our travel needs."
Zlatica"Right on Xmas week Jo organised our travel arrangements and we are very happy with all the details offered"
Kevin Winton"Torin's experience shines through with his recommendations. He also delivers his recommendations within a quick time frame. Torin has a very professional friendly manner and makes you feel that nothing is a problem."
Geoff"Fantastic at what she does, knowledgeable, experienced, friendly"
Steve and Carol"Brigitta’s knowledge was exceptional. Nothing was a problem and super quick at getting back to us with information."
Lisa"Communication"
Martin"Direct / quick / efficient / all with a smile."
Ian"Excellent service and communication"
Nelly & Dirk"Pam is so helpful and looks outside the square to find the best deals. I hope the general manager gives her a bonus!"
Sally"We have been working with Anna for overseas family holiday planning for over a decade, and she is always super responsive, very knowledgeable, and really listens to what we are asking for. Our recent experience is just as good as every other time she has helped us."
Doone"Speed of response and efficiency in optimising details"
Harvey"Courtney was very quick & helpful with her response to my inquiry, she has been very easy to deal with in getting our first family overseas holiday booked."
Libby"She was fast to respond and offering good suggestions throughout the booking process"
Elizabeth"Chantelle greeted us with a beautiful smile and went out of her way to research all our options which resulted in success."
Prudence"super reliable and conscientious I have been recommending Jen as an agent to others and reports have all been glowing, satisfaction all round."
Simon"Paddy always seems to know what we are after. He is also very quick with getting back to us re flights etc"
Lucy"Got things done even when suppliers were inefficient and frustrating"
Kreasen"Justine was excellent to deal with and any changes we wanted to make as we decided on our bookings were made quickly and with no fuss. She listened to what we wanted and recommended the best options for our needs. I would have no hesitation in recommending her very highly."
Kerin"Very helpful and understanding"
Tui"Always professional.Knows her job backwards.Always so friendly and helpful I could go on and on"
Judith"Extremely helpful and easy to deal with."
Carl Douglas"Suzanne saw us as walk in clients and went above and beyond to tailor a package to India that suits our needs. Due to flexibility with our flight day she searched for the best flights and prices for us. She was extremely knowledgeable and helpful. I appreciated her patience as my mother and I explained what we wanted. Very easy and stress-free process thanks to her expertise."
Vicky"Really nice guy, well presented and listened to us carefully and answered my queries really well."
Toni"Nicky has helped us with travel arrangements for many years, sometimes at short notice. She is always responsive, thorough, and a delight to deal with"
Bob & Nora"I had a video consultation with Tracie and she was incredibly friendly and helpful. She also replied really efficiently via emails. Overall, I had a great experience working with Tracie, and looking forward to work with her for my upcoming trips!"
Jade"very efficient and in budy period was responsive"
Gerry"Rachel is awesome. She listens to my requirements, suggests alternatives, communicate effectively and then exceeded my expectations with the options very quickly" I will always recommend HOT since using their expertise since 2015 -2016 and never let us down. Through knowledge of pretty much all destinations."
Ashis"So quick with her email replies and getting flights booked just before Christmas. Also gave me the relevant info for entry into the uk :-)"
Erin"She was pleasant enthusiastic, helpful and understood our needs."
Robyn"Great service. Super friendly and nothing was too much of an ask."
Isabel"Sarah was great and efficient with helping us"
Brenda & Wade"Checked airlines and prices to get the most convenient flights for me"
Sue"Because she has helped me before and knew exactly what I was after"
Marie"She’s very efficient and knowledgeable and pleasant to deal with I’d definitely deal with her again"
Lynne"Sarah won top marks from us"
William"He was prompt in sorting our trip and flexible when we changed the dates."
Eleanor and Owen"Friendly personality"
Linda"Tim was very responsive and booked our trip very quickly, which was important as it was time critical to ensure that we got the trip that we wanted"
Dianna"Friendly, knowledgeable, gave options."
Dave"Sharon always takes the time to listen to what I want and then offers me options that best match my preferences."
Cynthia"Our holiday was easily booked for us by Paul and he was very accommodating with all our changes."
Sue"Helpfully and friendly"
Jim"Only offered me relevant information which made my decisions easier. Understood the brief. Very quickly sorted all the information into a workable format."
Lucinda"Provided options requested for flights for travel allowing understanding of differences to enable us to confirm exact return requirements. Provided initial travel insurance quote with details for updating to include pre-existing requirements."
Susanne"This was the first time I have had Vicky look into travel plans for me. I found her very helpful and nothing seemed too hard for her. I have always dealt with another company but decided on the spur of the moment to go into house of travel. Now I’m so pleased I did. I am going to Canada under trying times as my younger brother has a terminal disease but Vicky was so understanding, helpful and caring,"
Susan"My wish to book flights to FRA were satisfied very quickly, the only thing that was unfortunate, was that the agent missed to tell.me that those tickets were by fsr the cheapest option, otherwise it would have saved her some more work."
Gundula"Carmel was very helpful with advice on getting best travel deals"
Stephen"Lisa was great and thoughtful about the advice she gave, especially for our Dubai stop over. We are happy with the flight we chose and can’t wait for our trip now!"
Lori"Danielle is always helpful, knows us well, and understands what sort of travel we like."
Peter"She was very welcoming and efficient."
Linda"We had a few changes in itinerary and ideas but it wasn't an issue. Teri was very professional and communicated well"
Raymond"Very welcoming pleasant and professional nothing a problem, so happy I came across Maia"
Barbara"Emma replied to my request in excellent time. It was never a hassle for her when I asked for changes to be made. These changes had nothing to do with the recommendation she had given they were at my request"
Susan"I’ve worked with Chloe for a number of years now and I am always marvelled how responsive and efficient she is. She makes me feel like I’m her only client which is a beautiful thing, She never misses a beat."
Dervela"As ever Carla was extremely professional yet friendly at the same time. She makes booking a trip very easy"
Mark"Stacey is prompt with responses and ideas and now knows what we like"
Rosheen"Prompt professional attention, but gave us time to consider proposal. Not pushy."
Kathy"I found Chevonne to be amazing she was more than helpful very friendly very confident at her job she has taken the stress away from our travel plans she has organized everything for us definitely has taken the worry away and we are so looking to our holiday and for any future travel i will be coming to see chevonne"
Linda"Jes is always helpful and pleasant. No question is wrong to ask her. When I'm unsure of options she will give me clear and manageable data that I can manage. Jes is cheerful and optimistic making her lovely to deal with."
Kerena"She was helpful, professional and took time to understand our requirements. I would recommend Angelique for any future travel. She was also fast, didn't muck around."
Keryn"Searching for the most appropriate flights that were required"
Elizabeth"Very good knowledge and great advice and service."
Gregory"Angela was welcoming and professional from the minute we walked in the door."
Larry John"Nicole was friendly and very helpful. She was happy to accomodate changes to our booking request and was very quick to get back to us and answer any questions as well as offer suggestions for our booking."
Elton"She did everything we asked and made it so easy even did the travel insurance for us"
Tony"As always Kelly has been really helpful with nothing a problem."
Neil"Robbie was great - I changed my plans so many times in such a short space and he woud so quickly be like 'Sweet as, cool - heres what this would look like'. He was quick to reply and didn't try push anything on me that I wasn't asking for."
Catherine"Friendly and professional! Super helpful even when we had a huge list of things to do and she researched and gave great advice that works for us!"
Nicola"He was very helpful and competent especially with last minute changes"
Murray and Faye"have not used gift voucher yet. last trip was 2015 through house of travel Balclutha which is not there any more."
Colin"Cheerful and pleasant welcome. Very knowledgeable about the flights I was asking for. Fast but not so fast I felt rushed"
Elaine"Lee was very welcoming and supportive, any queries I had or things I wanted to change she would sort very quickly and easily. She definitely made the whole solo travel process less daunting with her expert advice on airports and departure/arrival times and airlines."
Katie"Mathew listened carefully to our request for travel to Norfolk Island. He was very friendly. He was prompt with answers and patient to explain options to us. He was careful in explaining the portal to us and how to use it."
Chris"She gave me all the options for me to choose from"
Ross"Keeped us fully informed. Very obliging. If our trip all falls into place as well as our booking we will be very happy."
Kathrine"Kate listens and has great suggestions based on her long experience of working with us."
Ross"Friendly..knew what she was doing and suggest other ideas..prompt and not rushing"
James"Very welcoming as soon as we walked in the door, and listen to what we had to say and just sorted everything for us."
Patricia"Sophie was very helpful and knowledgeable"
David"I got a response in a quick timeframe and had multiple options to look at. Replies to follow on emails were really quick."
Michelle"that is was I feel about the agent"
Terry"Sharon is always friendly, helpful and professional. She always has a smile on her face, and knows me by name."
Lesley"Laila went above & beyond to make sure we felt as ease throughout the process. She kept us well informed & we would happily put our trust in her expertise with any future travel plans."
Megan"She knows her onions. Very helpful and friendly"
Nilesh"Very helpful lovely person helped me sort out my holiday"
Linley"Prompt, efficient. Gave helpful suggestions for hotels and flight options."
Paul"Emily is one lady that is on the ticket , she is forthcoming with explaining the whole procedure . Has delivered as promised ."
Rita"Awesome service helped with everything"
Heather"Good communication."
Graham & Denise"Donna was always available on the phone with intimate knowledge of most countries we wish to travel to. I can be a little annoying in my persistence - no problem to Donna."
Kirsten"Lesley is awesome. She listens to my requirements, suggests alternatives, took a short amount of time to research options and then exceeded my expectations with the options very quickly"
Mark"Just explained the dates, hotel requirements and she took it from there. All sorted in a few hours, I just called in next day and paid."
Peter"Easy ,she answered all my questions without any hassle,I felt comfortable"
John"Excellent deals and business expertise, welcoming person and high standard of manners. Also very helpful in me understanding my requirements. His information is extensive knowing the best places to visit."
Beverley"Christine was so knowledgeable about what we wanted and booked it."
Lauren"Donna was friendly, efficient and knowledgeable, she provided excellent advice 10 out of 10."
Stephen Douglas"Debra always gets me the best deal, this time it was to do with travel insurance and I really appreciated her professional assistance. Debra organised my return flights to Capetown to make them as direct as possible."
Margaret"speedy in all communication, she listened to what was asked and responded with relevant information, provided suggestions that helped make things successful"
Rachel"Great communication and no problems with my request and efficient"
Wendy"She is quick to respond to requests, comes up with workable solutions and imparts useful information."
Patricia"Friendly, professional. Very receptive with responding to emails promptly."
Katherine"Stacey was very obliging explained everything to us so we could understand everything. She met our needs perfectly"
Heather"Tanya listened carefully to what my intentions were and made my travel plans to fit these. She very obligingly and quickly altered them as my wishes changed."
Colleen"Michelle sorted our urgent travel quickly and efficiently"
Heather"Rhonda was very helpful and made sure we got the best deal that suited our needs."
Leon"Anna very quickly identified that we had not been offered the lowest prices by Air NZ and corrected wrong information I had been given by Air NZ. She then quickly developed alternative flight schedules that offered us choices paying attention to our stated criteria. Finally, she helped us select seats on a BA flight when the airlines on line system proved intractable for a reluctant computer user, and alerted us to changes in UK immigration requirements."
Alan"Friendly,helpful advice. the process was so quick and painless."
Stephen"So Organized ensured we were Happy and understood our holiday. Kept in touch pleasure to work with. Would highly recommend her to deal with."
Gary"Fast efficient professional help at short notice."
James and Catherine"Anna was great to work with. She was very knowledgeable, she made helpful suggestions, was easy to contact and had a very friendly manner. Communication was excellent."
Warwick"Very professional and easy to deal with. Great attention to details. Fast responses and clear communication."
Iryna"She listened carefully to our rather jumbled ideas and explanations of what we wanted and made very constructive and thoughtful suggestions to help us move forward in our construction of our ideal holiday. She has continued to support us and help us in a very friendly and timely manner, ensuring we have all the relevant information we need to make decisions about our travel plans."
jean"Debra listened to us what we wanted helped us to make informed decisions and emailed us with quote within a day we where more than happy with her help and attention to detail thank you"
Timothy"All ways great service. And personal touch.Great person to deal with."
Edward Gary"Very efficient and able to organise everything, even though it was a late booking. Talked over all details and checked that the online ETA went through okay"
Karen"Nicky went out of her way to accommodate us after a very dissatisfying experience with another booking agent. She was prompt, thorough and kind. She found a workable solution that suited our family at an affordable price. We’re really grateful and would definitely recommend her to anyone who wants peace of mind that their arrangements are in good hands!"
Luke"Esther has been our travel agent for many many years. She knows us well and knows what we like in a holiday. When we call on her to make a plan for us she is ready to listen, then shows us how to achieve the holiday we want. Friendly efficient and thoughtful, Esther is our go-to for travel booking. We love her!"
Lucy"Liz got back to us straight away with options to consider for our upcoming holiday and helped us book a trip that we are both really looking forward to. Thank you Liz!"
Phillip"Tayla is brilliant..helpful and efficient"
Ruth"Nothing is too much trouble for Rachael. Rachael really listens to what we want."
Joanne"Great communication and fantastic ideas for our travel destinations accomodation and acitivities thank you"
Lynley"We were very happy and how Kate was in helping and, explaining different options that would be helpful with planning of our trip next year, and nothing seen to be a problem."
Donald"Robbie listened to our requests and booked everything accordingly"
Sharon"So easy to deal with."
Gregory Eric"helped by explaining options and assisting me with what was available"
Marie"I have always consulted with Kate because she knows and understands my travel needs"
Stewart"Caitlin took the time to listen to what we wanted for our holiday, she looked around to get us the rooms we wanted when we thought they were all sold out. She made various changes and kept us informed the whole time"
Lechelle"We always deal with Liz... she's so knowledgeable and friendly! Wouldn't want anybody else!!"
Dean"Quick response, clear communication, and listened to my needs."
Desmond"We booked flights with Sandy as opposed to Inspiring Vacations, price was similar but we enjoy the local service."
Rob"Very polite and helpful, made everything clear. Felt like she was trying to get us the best holiday possible"
Steven"Promptness, skill, helpfulness and friendliness were all excellent. Janine is a pleasure to deal with and sorted out my travel concerns easily."
Ruth"Toni is so awesome and always aware of our needs"
Ross and Liz"Amy was very swift to find a travel solution for my trip to CA, U.S. I had to be in the States for unexpected business, travelling a week before Christmas and still to return to New Zealand in time for the Festive Season."
Doreth"We were listened to. Well guided bt the experience we didn't have .very.comfortable."
Sally"He kept me informed and offered options .Answered my questions promptly ."
Pauline"Maia was really helpful and friendly"
Carol Ann"She responded to my requests, and actioned things accordingly"
Shane"She was very helpful in every way. Help us to get to the place’s we wanted to go and very friendly."
Herbert"He remembered us the minute we walked in. 18 months since our last visit. Same enthusiastic greeting. Organised our overseas holiday with particular attention to our needs. Brilliant service."
Anne"Polite, professional, friendly, knowledge of her job."
Geoff"Immediate response to e mails and fixes any issues immediately"
Nick"Patrick was welcoming, calm, knowledgeable, efficient and share his experience of hotels and flights that would suit my family. Nothing was a problem and he helped us book and sort our family holiday within 24 hours. We will use him now for our Japan ski holiday and brainstorm a holiday in July."
Venasio"She is excellent at her job and very helpful"
Dianne"Claire knew what we were talking about, didn’t over promise but delivered a quality response much more quickly than anticipated."
Andrew"Very helpful"
Anna"Just emailed Robbie with what I was after and he came back quickly with some great options and done trip booked."
Tania"Prompt response to enquiry. listened to what I wanted and responded quickly with options and then once decision was made booking was completed"
Jeremy"Tania could not have been more helpful We are very satisfied"
Martin"Super speedy response and I changed my mind twice, each time the quote came back very quickly and very positively. Nothing was too much bother!"
Michelle"Easy to book our holiday and Emily actioned exactly what we were looking for with our upcoming holiday."
Lynne"Danielle understood my situation and provided all the relevant advice and provided me a range of travel options during our discussions."
Jonathan"Victoria is working with us to plan a European holiday in 2026. Her knowledge of the subject and expertise in providing options is superb. I recommend her as a go to person for travel."
Geoffrey"I'm not a regular traveller but Kate remembered me from last time i booked a trip back to UK 3 years ago and she has good experience."
Brian"Extremely helpful - went above and beyond to get the finer details right and considered all of the travelers requirements - made suggestions, very informative and shared personal experiences which is always a bonus as you can trust the recommendations due to personal experiences."
Helen Sian"Jonathan is extremely proffesional and nothing is too much trouble. A pleasure to deal with."
Patrick"I have never been overseas before and Holly was extremely good at guiding me through detail, offering very good advice and working out a very good package deal."
Fiona"Kelly worked with my needs to figure out the best deal available. Very friendly and approachable and a pleasure to deal with."
Fraser"Hassle free service, prompt, follow up timely and considerate. Super helpful"
Sue"Always ready to help"
Patricia"Excellent service. Very helpful and accommodating. Replies to messages promptly."
Patricia"Sharon has a very friendly and caring personality and found tickets that fulfill our expectations with professional skills."
Pia"So friendly and knowledgeable Asked about our lives and shares bits about herself when appropriate."
Kevin"Very helpful and friendly and looked up extra things for me. Very professional."
Sheryll"Jonathan is always there for you to help with every travel details you need. We have been with Jonathan for years and he knows exactly what we want and need. He has been traveling all around the world and can give us good advise where to go and what we can expect."
Diederika"Made it all easy explained everything clearly."
Emile"Very helpful"
Izaac Jarryd"she was knowledgeable and a good communicator"
Elizabeth Tomascita"Good advice & quick service, easy to discuss options on the phone with"
Marie"She is personable and thorough. I wouldn't hesitate ti revommend hdr her to those folk who msybe considering any yra el overswas."
Philip Leon"Very helpful and courteous service"
Tony"Loved that my school went to you for travel vouchers to end my teaching at Twyford after being there 39 years. They checked to see who our travel agent had been for our trip earlier in the year. Glad I get the chance to do it again with you."
Vanessa"Lovely lady who listens and answers & satisfies the smallest query Very prompt communicator. Always happy to go the extra distance"
Jane"Mathew was very helpful and knowledgable, putting in effort to check arrangements and finding best outcomes for our party of three."
Paul"She was on to it to find out more of requested cruise package . Just as excited as I was when able to book. I look forward to more details closer to date The whole store seemed happy for me. Nice feeling at 82"
Pauline"Lee was extremely helpful when booking return flights and insurance to Europe for us four retired sisters from different areas in NZ. She had a very friendly manner, took time to explain options, was very patient and an excellent communicator. I will highly recommend Lee to others."
Wendy"The process was very straight forward, and the communication was clear and balanced, ie regular without being overwhelming."
Stephen"Erin is so knowledgeable and super helpful. She’s at my mind at ease"
Joell"Sam reallt listens to what you want and was able to adjust our trip options so we got exactly what we wanted."
Michelle"Hallie helped us so much with flights and accommodation explained travel insurance clearly made everything so easy"
Amanda"Prompt communicator, thorough, innovative and addition to detail"
Jill & Bill"Friendly, efficient and good follow up."
Cliff"Very efficient , WE HAVE BOOKED A NUMBER OF TOURS WITH HER WITH NO PROBLEMS encountered."
Robin"Charlotte was friendly and happy, and she gave me the information I needed thanks."
Helen"Prompt service. Listened to what we wanted when i 1st made contact Added good advice on our booking and because of that we added more time into package ."
Peter"She was very helpful, easy to deal with and explained information really well and happy to answer questions."
Sherryl"We always book with Gavin, always to great satisfaction we always love to come back as we are in very professional hands"
Wolfgang"Knowledgeable, friendly, time-responsive to our queries, has really helped us navigate through the things we didn't know & really helped us to fine-tune our planned European travels, providing us with great options & suggestions."
Tracy"Excellent all round service"
Ian"We always deal with Liz and she always gives us great service. Highly recommend"
Linda and Roger"Excellent service. Very quick to come back with options and to accommodate last minute changes as they arose. Friendly and very knowledgeable."
Ataahua Angela"Natasha was super helpful! She always responded to emails promptly and was very friendly and professional. She did a fantastic job of organising our flights and accommodation."
Kirsten"Lovely lady, very easy to talk to and understanding of what we want. Very accommodating and as we had never worked with a Travel Agent before, we found her so helpful."
Shirley"Mel always spends the time to find out ways of getting good value on air fares and ways of arranging a schedule which gives great use of available time in different places"
Elizabeth"Very friendly and helpful! Pieta understood our plans and offered ways to make them even better. She keeps us up to date with our next steps for our holiday."
Kerry"Rhonda demonstrated patience and actively listened to our needs, exhibiting a high level of professional marketing expertise."
Deneil"Fantastic service, very helpful and sorted what we needed"
Edith and Tom"Approachable & informative providing information about the destination I was thinking about visiting"
Sue"Chris and Belinda Fifield were very prompt and efficient"
Tony"She is helpful, has gone out of her way to make sure I was happy with everything."
June Mary"She's been very helpful and very understanding and went to extreme efforts to make sure that I got the best deals possible with my flights I would recommend her to anyone"
Andrew"Carla was very helpful and organized a great trip for us which had a lot of detail to it. She listened to us and did a wonderful job of it ??"
Louise"Easy to talk to and quick reply with all very detailed quote"
Jonathan"She was very quick, polite and understanding with communication and answering any questions I had. This made for a stress free and easy booking."
Fraser"Nothing was too much for Sarah Jefferies we changed our minds re cruises we were going on and she sorted out the new one cancelled the old one sorted our refund etc and we are happy with what service she provided us with"
Kay"Emma was very friendly and professional,she has a lovely personality.We always go to House of travel to book our holidays."
Karen"She is atttentive and just so knowledgeable, she makes this easy"
Judith"I love working with Danny. This is the third trip we have arranged with him. He is really knowledgeable about the destinations we have wanted to visit. He is quick at booking our trips even when we rabbit on at him. I trust him completely to arrange all our travel : fights, hotels, insurance etc. He really is a star!"
Anna"Emily was very knowledgeable about travel to Australia re customs, internal flights."
Paul"Kimberley was so helpful in finding the right flights for me. She listened to my situation and frustrations that I had faced with an online booking not working. She was calm, understanding and put my mind at ease knowing she had it all under control"
Kylie"The VIP service I received when I walked into KC HOT. I felt really important."
Ngahuia"Michelle did some great research to help me get to where I wanted with quite restrictive requirements from me"
Dave"Maia was prompt in her replies, friendly, and provided a quality itinerary suggestion that met the brief."
Lewis John"Knowledgeable, fast and easy to deal with. Always an enjoyable experience."
Andrew"Anna is very responsive and considered. She picked up that I was booking a basix Intrepid Tour, which is different for me. She checked in to make sure I was aware that travel and accommodation will be a lot different to what I have previously used."
Abby"oVER THE YEARS i HAVE ALWAYS USED hOUSE OF TRAVEL AND THEY HAVE NEVER LET ME DOWN. tHE SERVICE WAS GREAT."
Paul"Good and beneficial information received on a future cruise"
Janet"She was very helpful and made it a pleasure"
Claire"Very friendly and really obliging. Happy to make changes where necessary."
Carolyn"Dennis' knowledge of travel and his ability to listen and understand what we want has enabled us to have and continue to have the most amazing experiences for us and our family. We feel truly blessed to have and continue to have the catalyst to bond our whole family as we visit some amazing places in the world with very little hassle thanks to the detail and expertise that Dennis brings"
Jan and Des"Very helpful and prompt to respond."
Simon"Kristin Brown is a very pleasant person to deal with. She is very helpful in getting the best options for our trip."
Johannes"Very helpful but she had a couple of days off for training so we couldnt give her a perfect score"
Bruce"Lee responded very promptly and followed up very quickly as well."
Robert"Nothing is to much trouble."
Beverley"Nicky always responds positively to our requests, and gets back to us as soon as she can with pricing and dates."
Peter and Cheryl"Very polite and patient. Walked me through easily with all the stops and arrival times. She was happy and smiley which put me in a non stressed and happy mood"
Susan Angela"Very prompt response to my requests. Efficient professional service."
Moira"He listened, then asked questions, gave suggestions, heard my hesitations and uncertainty and put my mind at ease by talking to me about my doubts."
Penelope"Jonathan listened carefully to the trip I wanted to take. I also furnished him with my budget. So far he has delivered on all his well thought out suggestions; has been mindful of the fact that I am an older woman travelling solo. I’m feeling confident that this will be the memorable trip he has promised me."
Catrina"Quick and efficient at finding flights to satisfy my requirements"
George"nnn"
"We value Helen's input and her understanding of our travel likes and dislikes. She is always efficient, friendly and professional. We rate her highly."
Mary and Peter"Found all the information I ask for promply."
Brendan"We contacted Bea just the day before she was due to head overseas the next day. She took note of our plans and advised that she would be back in touch after she arrived at her destination and had received information back from the tour organisation involved. Bea got back to us promptly with the details and we confirmed by email our acceptance. We are very impressed by how easy it was to work with Bea despite her being in the Northern Hemisphere."
John"We have only interacted with Monica via email as our friends and travelling companions arranged the booking personally in your office. The emails were efficient, concise and informative, and friendly too."
Lorraine"She was professional,prompt with her quote and very helpful."
Geoffrey"Expedient and timely response. Cherone went out of her way to ensure our needs were met despite being off recuperating"
Paul"."
Ben"Mathew was very responsive and made the process easy."
Tracey"Was easy to deal with professional and helpful"
Julie"Brent was very welcoming when I went into the Broadway branch. He thought of things that I wouldn't have, to make my trip easier. Brent absolutely nailed what I had in my head and made it reality. Amazing professional service"
Rachel"She responded quickly and efficiently and listened to my requests"
Jeannine"Always helpful, advising on best hotels to cater for 5 year old granddaughter."
Susan"Holly spent an hour with me trying to find the best deal and then continued after I left to get exactly what I needed. Cannot rate her highly enough."
Tracy"Prompt communication friendliness. efficiency."
Stephen"Nothing was to much trouble always helpful"
Clive"Sam is a good listener, offers sound advice, and it feels like we're a team planning our adventure."
Louise"Great communication, quick response"
Amanda"Chanel was so very helpful in helping me decide which cruise to take and the options available to me."
Felicity"She made everything just so easy. Everything was done over email- which suits me. The options were nicely presented, making it easy to understand and make a decision that was best for us. She was not pushy and we feel we are in safe and knowledgable hands"
Jeremy"Natasha has been very helpful with a lovely manner and easy to deal with."
Jill and Paul"Fast responses when i wanted things changed around, she changed them happliy.. communication with Sarah was on point.."
Natasha"Monica has helped us with our big trip overseas. She was great with suggestions and helped us put a great trip together. When we had some problems overseas she was very fast in helping us get the problem sorted. 10 out of 10 for sure and we are already booking a next trip with her. She is excellent."
Beatrice"So helpful and listened to what we wanted and where we wanted to visit. Nicci gets back to us straight away with any changes and makes suggestions. Nicci is great at her job, knowledge and I am loving working with her."
Susan"Very organised Goes out of his way to get you the best deal for your situation"
Alison"We had a package sorted out in Melbourne, but the hotel didn't accept the deal that was advertised, Mairead was able to book another place , for us to stay .all very calm and professional"
Nigel Brooks"Listens and great knowledge and dependable"
Andrew"Gaylene was very interested in my travel destinations and, while familiar with travel in Scandinavia, was not aware of the Rail Adventure I was to embark on. The second leg of my journey was to the Shetland Islands - a destination that was also new to her. Despite this, Gaylene was well prepared for our first f2f meeting having done research about these adventures. This made our meeting very productive."
Deborah"Very helpful ."
Andrew"Raelene is always so friendly and very helpful. She makes everything easy and I have always had very good customer service from her. She is always bright and cheerful, a great front person for House of Travel Te Awamutu."
Jane"Emily had prompt replies and listened to what I was after. She put together a quote for exactly what I was looking for in a holiday."
Maddie"Rachel put together a package that suited us perfectly. Her personality and desire to achieve stood out. 10 out of 10"
Elaine"Zoe was easy to talk to, and very helpful with our trip as its the first time for us on a ship."
Leanne"Carol is very responsive and offers us good options for the things we want to do. She is friendly and very efficient, and we trust her to get us the best deal available"
Peter"Quick to reply. Efficient, very informative and pleasant to deal with."
Johannes"Only delt with her on line, perhaps a phone contact would have been good"
Ronald"We were so pleased to pass this booking on to Kylie. She had everything booked for us in a matter of minutes."
Gaye & Gary"I have been a loyal customer for many years now and I still only deal with House of Travel after years of wonderful service. Nothing is too difficult for the staff. I have also dealt with House of Travel in Whangarei over the years and nothing is too much problem so that is why I always will continue to use House of Travel"
Jan"the help and care that Debra gives to her group ."
Patricia"Very helpful and knowledgeable."
Clifford"Answered my questions promptly and gave me good advice when I asked for it, remembers me and knows what I like, and is enthusiastic to help me plan my next adventure."
Michelle"Sophie made an effort to fit in with the plans that my sister in Australia had made for us."
Madge"Very good at listening did everything we asked very very helpful. Only would use Reuben when I need a travel agent highly recommend."
Sheree"Graham was very helpful and had a lot of knowledge about the travel process which made planning of my trip a lot easier"
Martine"All excellent"
Allan"Prompt action Friendly and approchiable Questions answered in a timely manner"
Patricia"Knowledgeable and approachable."
Kiren"Sam was very helpful and listened to what we wanted so she could help with our travel arrangements."
Richard John Leslie"Amazing customer service & options given by Natasha & Dennis made everything understandable and listened to what I was saying & wanted. Would highly recommend going into see them for your needs."
Natasha"Caitlin was very accommodating to my questions and requests she responded quickly and nothing was a bother. I found Caitlin great to deal with and would not hesitate to recommending her to other people."
Nicola"She gets on the job with enthusiasm. As we know Ranee well now, she can pretty much choose what we would anyway saving us great amounts of research."
Geoff"well if it wasn't for Jess contacting us about our credit we wouldn't of known"
Tania"Very smooth and efficient, got the best price and flexible option out of this deal that couldn't be beaten online. Rebekah was very responsive, kind and generous with her time."
Sam"Very thoughtful efficient service. From the first email requesting a luxury holiday for two in Rarotonga to a week later booking the trip."
Sherida & Ken"Well organised and efficient. Great communicator."
Stephanie"Very professional and excellent at securing the best deal"
Keith"Helpful and was great. Knowledge"
Ross"Charlotte was very helpful in helping with my requests for my Rarotonga holiday, made suggestions for activities we could partake in, did everything super efficiently and also provided me with information for my next trip I am thinking about taking."
Kristen"Liz at the crossing was just amazing calm and informed couldn’t ask for more, our trip was all a bit complicated but we flew through the process"
Derek"Just so helpful & knowledgeable to create an itinerary to suit my requirements."
Bruce"We have dealt with Alicia for a few years now and each time we have found her advice, recommendations and support invaluable to our holiday experience"
Andrea & Patrick"Very good experieced agent and we have always been satiified"
Marsden"Kimberley is so friendly, always a smile and positive mood it’s so lovely to chat to her while booking my travel. I’ve booked with her a couple times now and will keep coming back because she listens to what I need and what’s best for me."
Tiffanie"Theresa is amazing to deal with. She is great at communicating and always understands our needs and happy to work with us for the perfect holiday."
Jen & Dave"Janine was proactive about sharing the trip information I needed and was responsive to my emails."
Steffan"She has personal experience of the cruise line and also destinations"
Marilyn"Jo listens to what we want then goes out of her way to find what will work best for us. She is very knowledgeable and always keen to share tips of things to do while on your holiday"
Thomas"She was very helpful by finding us the best travel option"
Jillian"prompt and excellent service, good information, nice to deal with"
Wendy"Tessa provided a great service. She was very helpful and got back to me very quickly with my enquiries and provided a few good options. This allowed me to make a decision quickly and book my flights. Very pleasant to deal with and would most certainly contact Tessa again for future trips."
Debbie"Very helpfull from the get go and had everything sorted in couple hours awesome to deal with"
Daniel"Quick informative easy to deal with"
Rita"Very quick communication and all information provided."
Allyssa"Lisa is so helpful in arranging all my overseas bookings for me. Nothing was any trouble as Lisa was coordinating my travel arrangements to match my trip with my sister and brother in law who had booked their tickets in Australia."
Bryan"She is ALWAYS extremely helpful and as this is my 4th time booking holidays with her, she knows me well so suggests things she knows I would like"
Claire"Paul always listen to what I suggest and he knows “We don’t do early mornings” from Heathrow. Paul knows my likes and dislikes."
Patricia"She was very responsive and happy to help us explore our options."
Lindsay"She answered our queries politely and offered suggestion’s"
Susan"Always goes above and beyond to accomodate our wishes when we are booking our yearly overseas travel.Nothing is ever a problem"
Roger"fast and kind Highly recommended"
Jairo"Smooth booking process and at a good price. Anticipate our needs. She knows us!"
John"Rachael was happy to see us face to face at short notice which was important to us. She understood our needs quickly and was very knowledgeable due to her own experiences. Rachael made suggestions to enhance our plans that we had not considered. She has been very quick to respond to any correspondence, and we are feeling a lot more relaxed about our plans to travel to East Africa."
Leanne"Always helpful and understands what we require"
Craig"I have used Paul for my travel arrangements because he is accurate, responsive and reliable . I have received perfect travel arrangements every booking from hom ."
Jonathan & Patsy"We have found Torin outstanding. He has gone the extra mile for us several times and we are very grateful. We had major health issues during our last Brisbane trip and he was so helpful with all the changes we had to make to our itinerary. He is also helping us with an issue we have with Air New Zealand and again we are so grateful for his help."
Dr Fred"Extra quick service"
Abraham"Great person to deal with, Quick and really great commincations. Listened to want we wanted and provide options."
Stephen"Rosie went out of her way to ensure we got a good plan and pricing."
Evangeline"She is so helpful and knowledgeable. She is also very prompt and efficient. Such a pleasure to deal with. She is my go to for all my holiday needs that I would recommend anyone to use."
Virginia"Very prompt with return emails and details of options"
Shirley"I changed our original dates by a couple of days and Hannah went out of her way to find flights for our changes. I thought she was very helpful."
Valerie"Ranee is very helpful and makes travelling so much easier, she puts us at ease ??"
Glenn"Rachel always goes above and beyond what is expected of her, no matter how big or small our booking is and always looks at alternatives."
Moira"Listened to what we wanted and followed up promptly"
Rose"My new favourite travel agent. Courtney is an amazing Agent. I won’t be going back to my usual travel agent. Best experience yet. Thank you"
Margaret"Friendly and knowledgeable"
Summer"Jasmine listened to us very carefully and acted with competence to carry out our wishes. She reviewed different options for us and gave us leisurely time to decide. We liked her manner and warmth of approach."
Norman"Very efficient, she listened to what we wanted and she knows what she is talking about."
Howard"Djana has been amazing right from the initial phone call, to meeting in person. Very helpful, listens and tries to cater to our needs. Explains everything and has great communication skills. Djana goes above and beyond, and makes you feel confident about your holiday choices. Highly recommend as we will be going through her for all of our overseas ventures."
Richard"went and researched what we asked for and had great options for us"
Val"Fiona is so easy to work with and takes a real interest in what we are doing."
Maryann"She seemed to understand what I needed and got on to booking it quickly. Communication was quick and clear."
Adriana"She knows me personally and knows what I like and don’t like when it comes to holidays for my husband and I. She is always very knowledgeable and gives great travel advice."
Dale"Gaylene is fantastic. Nothing is a problem, very helpful, always returns calls. I can highly recommend Gaylene."
Marianne"100% reliable and excellent advice always"
Jane"Very helpful and patient with our needs. We will always refer back to Sam for our travel bookings."
Sothida"Gaylene was extremely good to work with and to sort through our options for our travel"
Robert"Easy to talk to. Gave options and ideas"
Jill"Very prompt, Sarah found the exact flight we needed and did it at an amazing price, recommended the travel insurance that we needed also. Sarah also made suggestions on how to travel around Japan. She answered all my many questions promptly and said that she's available to answer any other questions. We are not seasoned travellers and it was all done for us Thanks Sarah"
Justin Michael"Quick, accurate, friendly, super helpful and flexible when we made a mistake with dates."
Nicola and Craig"Trudy and Donna were both very efficient. Listened to my needs and organised my travel in a very timely manner."
Bronwyn"Very efficient with comms through email, and reponse times were great when queries were made"
Waata"Megan’s customer service was great, her friendliness, was very helpful and worked with us on our travels. Was very good at supplying the information we wanted"
Christopher"Very friendly, knowledgeable and efficient"
Sandra"Very efficient and helpful, was able to accommodate the changes we made"
Peter"She knows exactly what we are wanting and puts it in place, making it so easy for us."
Charles"Very helpful and pleasant to talk to."
Lawrence"She was very easy going and completed my requests so quick"
Ane Longolongo"Jan is very knowledgeable and trustworthy. That is why we keep booking our holidays thru her??"
Deb"Great service from Leanne at Upper Riccarton HOT. have consulted with her before. Great ideas and options."
Terewai"Kate went out of her way to meet with us on a day her office was closed. Very helpful with our flight bookings, giving us alot of information regarding our trip. Also Racheal very helpful regarding our river cruise booking giving us options. Thanks guys"
Geoffrey"Prompt communication and great options to choose from to suit our family"
Nicola"Deepti helped in every possible way to ensure my travel needs"
Rajat Kirat"Rosie is really friendly and welcoming. Being our first holiday Rosie was able to talk us through all the details which was reassuring, found out what we wanted and needed then gave great advice on places to stay and what would be suitable for our family."
Ellen"Emily was amazing; I was trying to book a last-minute trip to the UK and was very disorganised. She was extremely efficient, friendly, professional and understanding"
Fiona"Kelly-Ann is always friendly and efficient. She communicates her experience positively and is ultra helpful and responsive"
Clare"Gaylene is always so happy to help and answer any questions we have ,she is such a delight to deal we .Thank you Gaylene"
Nongluck"Service was prompt and she was super responsive to our needs when crafting our holiday. She ran though options and provided us with choice within our criteria."
Jan"Very easy to talk to and discuss our plans. Theresa looked at options immediately and seemed very efficient."
Christine"Oh boy did it help ease the anxiety when a few things were out of our hands. The staff at Rotorua House of Travel were there for us very promptly."
Wendy"Bonnie made it very simple to book our holiday, gave us great options and ideas"
Julie"Emma always friendly and helpful"
Janice"Lorraine's knowledge of travel ,airports,and accommodation is always so helpful when planning your holiday."
Geoffrey & Frances"Warm, friendly, efficient"
Donald"Gary is always pleasant and professional. He is helpful and prompt with information required to plan our travel arrangements."
Suzanne"She is very accommodating and provides lots of options and tips. She is very friendly,,always keep in touch by calling us most if the times"
Reynold"I felt very 'safe' in Jason and Linda's hands - totally confident that our interests and wishes would be explored fully."
Neil & Hilary"Chantelle was efficient and thorough, giving options for travel, seating and costings as well. She was very responsive in communication via email/phone."
Jan"Amanda was very kind and fantastic to deal with, knowledgeable, experienced and extremely efficient. We would highly recommend her to anyone."
Gary"She was patient, able to answer all my questions and provide a booking that matched my needs. Really appreciated her help and reassurance to make a booking"
Lauren"Listened to what we wanted. Communicated constantly with options and answered our questions promptly. She knew what she was talking about which was great. Excellent service."
Jeneen"The friendly and helpful way the holiday was booked. Great communication."
Mike"She was friendly. She stopped what she was doing to chat with me when I popped in to enquire about a trip to Aus. She gave good suggestions for accommodation and hunted out the best airfare prices."
Sonya"Helpful, thoughtful, prompt and I imagine very pretty. Always here for you."
Linda"Hassle free, efficient and was very accommodating"
Graham"Kelly was very friendly and we felt confident in working with her. She listened our plans and offered workable solutions for us."
Susan"Super great to deal with and very responsive. Answered all our queries and provided all the details we needed to make booking our holiday stress free."
Elise"Provided us with relevant information for us to plan a cruise. Immediately she consolidated our cruise with dates and other plans. Confirmed our bookings within a week."
John"Easy, heard back in a timely manner, got us sorted for exactly what we wanted"
Harriet"A very warm welcome & offered travel options that would make our planned holiday work better for us."
Graeme"Very friendly, greeted me with a big smile. I told her what I wanted and she sorted it. Nothing was too much trouble. Very efficient."
Margaret"Very patient and prompt. Did as she promised when she promised. Have never used a Teavel Agent b4 but based on this experience I definitely would again in future."
Kay"Christine is so helpful and nothing is too much trouble. This is ongoing, my trip isn't until next August."
David"I had travel information overload and needed help focusing in on the things that would work for my multi-generational trip to Europe. Bea was excellent at advising on affordable and balanced options for a successful trip."
Jo"We are very happy with the prompt and clear replies we received from Hayden. Everything we needed for a hassle free holiday was included for us to consider at a reasonable cost."
Gayle"I always use Dalwyn for my travel plans. He’s available to help with any questions I have and always has my best interests at heart."
Brenda"Great with communication and helping me plan our once in a lifetime trip."
Wendy"She was very knowledgeable and was able to sort out your request quickly."
Sandra"Lorraine has a welcoming and relaxed manner as well as the ability to listen. She responds quickly to emails and is always ready to answer any questions I may have."
Dianne"Lisa Glassey is always prompt with replies, offers options and thorough in her responses."
Elaine"Great response time, patient and provided the perfect package for us. Good local knowledge/suggested activities while we are in Raro."
Julie"Kylie was professional and caring. Appreciated the family aspect of our holiday and understood the dynamics of traveling with a child. Supported us in our decisions and we would definitely work with Kylie again in the future. Great communication from start to finish."
Sophie"WE always get exceptional service when Tania"
Bev & Chris"Bea is always extremely helpful . When I see any airline special and wish to book she will make it happen."
Kerry"She was amazing, really looked after us and supported us through a very hard time. I will definitely be back again."
Shaun"Karens friendly, patient manner was very calming and she spent a lot of time explaining the details to us as first time cruisers. We greatly appreciated her expertise and wonderful sense of humour. She made the booking process effortless."
Ann"Cheryl did everything we asked very promptly"
Neville"She was superb at sorting out flights to the Uk at short notice. Very very good."
Kevin & Chris"Claire is always so helpful, we went back and forth with various options, but her response is always kind and positive. We have dealt with Claire for the last 7 years and the experience has always been first class."
Penelope"Very polished !"
Wendy"Kimberley spent quite a bit of time searching for the best prices and accommodation for us."
Jillian"Lorraine was extremely efficient & certainly went out of her way to help me."
Leonie"we have been a client of Maxines for many years and she knows our travel needs very well."
John & Judy"Always friendly and efficient and provides thoughtful options"
Stephanie"Buzz is awesome - I've booked many trips with him over the years. Can't recommend him highly enough :-)"
Rowan"He was onto it and great to deal with"
Merryn"Vicki is super to deal with and it is easy to establish good repore with her. She follows through and responds to requests for information promptly."
Susan"She was very easy to talk to and gave exceptional customer service."
Olyanor"Every query I had was answered promptly by Claire or one of the team. I've never had such great service from a travel agent. I will use HOT for any future international travel. I've never used HOT before."
Maria"Experienced, warm, listened, efficient"
Claire"Prompt responses, easy to deal with, great communication"
Gavin Michael"Nikki was working in the Papamoa store when we saw her. She helpful, informative , interested on our travel plans, Nikki suggested different locations and prices Over excellent customer service"
Karen"I had no idea where we were going when I went and saw Angela at house of travel Broadway, an hour later, we had booked the holiday and paid for it almost immediately. I used another House of Travel some years ago and the experience was difficult, this time a total breeze."
Ron"Felt listened to. Carol responded to our requests for alterations and changes, nothing was a problem for her to make our travel plans right for us"
Mark"Prompt reply, and considered the travel options request so could make informed decision"
Shelley"Djana worked fast, good communication, made sure our flights suited our budget overall a awesome person you could have to take care of our flight needs, amazing energy thank you Djana"
Mowena"Liz listened to my requirements and came up with great options for our trip. She was great to deal with and quick with her responses too."
Donna"Gave Danielle the parameters for our group and trip and she organised a quote"
Paul"She was very prompt in responding to our requests and offered helpful information."
Lorraine"Emily was quick to action my bookings and provided excellent customer service"
Diane"Nikki was friendly and very easy to deal with via email. Nikki was prompt with her replies and made the process really stress free for me especially when I had to make a change and she had to adjust my quote to suit. Really happy with how this all went."
Perona"She had the patience to get it right"
Crispin"Hi I found Liz very helpful and knowledgable she helped me with my holidays plans and brought them all together which resulted in a very relaxing and enjoyable holiday. I would reconmend her to anyone looking for an interesting and relaxing holiday. thank you"
Pamela"The booking was quick and easy, including domestic flights and hotel bookings in Auckland. Also insurance and car hire. Melissa was very helpful, we would certainly recommend her and we will be back when we travel again."
Terry"Wendy’s awesome knowledge and commitment to travel arrangements is great, Hotels/ flights/cruise / recommendations / is great ?"
Greg"First time meeting with her and she came across as very competent and she did mention she was fairly new in her position."
Peter & Jenny"Just the friendly and efficient service of finalizing all the details of my plans. Any questions I had were answered."
Aaron"Hannah was very helpful. We went in to have a chat about a cruise, something we've never been on and by the end of day we were booked and well informed for our upcoming cruise in March. Hannah has great customer service, easy to chat to and very knowledgeable."
Katrina"Excellent. Kelly-Ann always responds quickly to questions, is very knowledgeable and great to deal with."
Nicholas"Helpful the clear communication being proactive in getting the best deal keeping me up to date great to speak to.an actual person"
Marita"We felt understood by Zoe, and she took our inexperience of travel into account for the bookings."
Christopher"Welcoming and efficient with prices and itinerary and updates etc"
Barry"Kelly-Ann is very knowledgeable about travel and destinations and always comes up with interesting suggestions that we hadn't thought about. She responds to emails promptly and is always cheerful."
Graeme"Nothing was a problem, he took all the stress of doing our own bookings away. would certainly recommend him"
Aynsley"Great communication and extensive knowledge. He knew lots about the ins and outs of travel around the UK"
Emma"Molly was amazing to deal with! It was a smooth process when booking our package and she made sure we were well informed and taken care of! We would happily work with Molly again, thank you!"
Jylarnie"Rachael was so enthusiastic about my trip, she matched my excitement and helped me make great decisions for my trip. She is very well traveled so had lots of tips for me."
Christine"Maxine is always interested in my suggestions for travel routes.She finds the best connections and short as possible lay overs."
Alison"very informative and knowledgeable. Easy to communicate with"
Denise"Prompt efficient service. I had made a mistake and she told me what I needed to do to correct my error."
Annemarie"Kelly is lovely. Friendly and welcoming. We appreciate her approach to our fussy requests."
Robert"Claire doesn't an amazing job with our travel bookings. She is friendly and very efficient."
Heather"Alisha responds positively and promptly and is very knowledgeable"
Kerrie and Grant"Sunisa is an absolute star! She was so patient with us and made sure all our concerns were addressed, especially since it was our first trip to Thailand. Sunisa, made sure we had the right accommodations and tour guides for the trip. She helped make our thailand experience amazing ??."
Rajneeta"Kristen always offers expert advice and creates great travel itineraries."
Richard & Kate"Helen listens to what you want then she acts in a very professional manner. She came back the same day with quotes for my proposed trip, prices with Emirates and Singapore Airlines, a suggestion or two and a time to come into the office. Helen is outstanding, thinks outside the box and has the client’s interest at heart. Such knowledge. I can’t speak highly enough of her."
Margaret"Jordi was helpful and was ready to call on others to complete our travel requirements"
Peter"Jo was so helpful ,she met all my requests,just a very lovely experience and very reassuring as I have had a bit of difficulty with some of my recent flights"
Materoa"Lisa was a very friendly person and we did feel very welcome by her. She was very knowledgable and qe would certainly go back to her when we travel again in the future."
Petrus"She knew what she was talking about"
Linda"Vikas is always on the ball and so efficient when talking with him"
Wesley"Aisling was very thorough explaining to me the whole process throughout the time I was with her. She made me feel comfortable and at ease. I left knowing everything had been taken care of and peace of mind."
Brenda"Gave great suggestions Replied promptly to queries Completed several quote changes and updates Friendly"
Suzanne"We were at a community fair across the road from the office. We enquired about north queensland info. They didn't have any on hand. She immediately went back to the office and found us with the info. Amazing service."
Paulette"She did well in trying to organise Air New Zealand flights which weren’t coming up on her screen ."
Sharon"She was very attentive. Excellent comms. I don't use travel agents as a rule but she was great. I'll rethink my stance on them."
Alec"Helpful and proactive"
Beryl"He looked at a lot of options and was super helpful."
Helen"Carmel was obviously experienced. She quickly worked on the brief I had given her and our holiday was booked soon after."
Vicki"She has booked us an amazing holiday of a lifetime"
Jacquelyn"Vicki was very helpful and got Mr a really great price so happy"
Carol"Kate spent considerable time listening to our ideas and preferences and then came back with a number of options. We’re now all locked for our European river cruise."
Craig"Sophie was not only knowledgeable about what I wanted but she was a lovely young girl who was a pleasure to talk too"
Mary"Great communication and fast replies to all our questions. Overall amazing service."
Tim"Asked the right questions"
Ian"She made tge whoke experience hassle free"
Joy"I’ve previously worked with Graham, so naturally I wanted to book my next adventure with him. He’s a fantastic communicator, and always patient and ready to problem solve with any request. I won’t hesitate to call on him again for future plans!"
Holly"Nikki understood what we wanted first time. She listened carefully and then gave us 3 holiday options. All of which were inline with our family’s needs."
Clare"She was very efficient, she listened to what I wanted, she researched possible resorts that were available over the Christmas period and she found a place that suited our needs."
Rapua"She was very helpful, and found the very best price, would highly recommend her."
Marie"Very helpful and easy to deal with. Knowledgeable and quick"
Michael"Understood the complicated coordination of 5 people from different locations and countries and the type of holiday within the requested budget. Sorted the best domestic connections for an NZ winter and accommodation to ensure we all get our overseas flights."
Angela"Laura was very helpful and understanding of my needs, booking the right flights within my budget. Thank you."
Behzad"Listened to what I wanted and made it super quick and simple"
Shannon"Once again we are using Sarah Jefferies [ House of Travel Matamata ] to organize our next trip away to Egypt and the Nile. Last year she planned and organized our last trip [ away for a month] to perfection. We had no worries at all as the trip just fitted together so well which is what you want when you are far away from home."
Roger & Lyn"Responded to request to book flights to Sydney in January, resolved with no issues."
Merilynn"Chantelle listened to my needs and took away the anxiety I had around connecting flights. Her manner was lovely and she accepted me where I was and made my decisions so much easier. She was a wonderful communicator and explained things very well."
Robyn"Nothing was to much of a problem, got the outcome we wanted"
Jayden"Listened to what we wanted and happy to adjust where required. Was able to give us some useful information."
Inez"Prompt with communication. Clarified my questions. Very approachable"
Jane"Lorraine is always friendly and professional. Lorraine looked into all options available so we could choose the best option for us."
Jane"she was very helpfull"
David"Hi From the start of my visit Jo was friendly attentive and looked after all my booking details she has covered everything needed until prior to my trip. I am travelling alone so know that she has covered all the bases so takes the guess work out for me."
Kelly"Great communications, responds to emails in a timely manner. Helped me when I kept changing my mind for everything!"
Kasey"her competence"
Mandy"We trust his extensive tavel knowledge and experiences and he always provides the ultimate customer service."
John"Emma listened to what we wanted and emailed us options for our holiday and even when we changed things she was very efficient getting back with altered itinerary."
Andrew"Deepti has always been quick to reply to emails with pricing etc. good communication. As a person myself that once I decide to do something , it happens quick and Deepti has always achieved this for me."
Stuart"Always go to Steve, he is awesome, no drama just calm and efficient, even knows my voice on the phone."
Jan"I’ve now booked travel with Monica Nichol twice, and each experience has been outstanding. She is incredibly attentive with her communication and always keeps me well-informed throughout the process. I really appreciate how she listens to my criteria and comes back with thoughtful, well-matched options that make the decision easy. She’s proactive, professional, and genuinely great to deal with — working with her takes all the stress out of planning travel. I couldn’t recommend her more highly"
Meri"Reuben was great to deal with, very knowledgeable and efficient in his work."
Richard"We had been looking for sometime online at cruises and gave up on the idea of booking online. We called into House of Travel and Emma sorted us out, we came away with airfares, accomodation, cruise and insurance, Emma knew exactly what we needed."
Christine"Exceptional service she gave. Her obvious travel experience was a real help. Angela's knowledge of her product was second to no e"
Diane"As always: Quick responses, accurate, no problems, no worries. Great!"
Alexander"Very helpful and attentive."
Wisia"Great travel advice and makes booking trips super easy. Suzanne is great to deal with :)"
Lisa"Very Friendly and help full of all the trip details to Bali. is available to talk regarding the trip at any time."
Keith"Brenda was extremely helpful and on the ball on what my friend and I needed."
Angela"She was very prompt at responding. Also she was very happy to answer all our questions. Great experience highly recommended Courtney."
Milly"Really good to deal with. Very efficient."
Alfred"Easy to deal with good communication"
Nicky & Stuart"I always go through Sharon, she listens and notes what we want and she comes through with a great travel experience evertime"
Regina"I travel every winter overseas for 3 months ....Oliver contacted me to let me know there was a airline special on and due to finish. I took up the offer He did my booking with a bi08g saving for me......"
Robyn"Very efficient, responded to all our queries promptly, came up with good suggestions....did what she said she'd do."
Paul"Very knowledgeable Knows exactly what I want Attention to detail Very prompt reply to emails and phone calls Beryprtdonable Nothing is too much bothet"
Sue"She was bright, bubbly and very efficient. She listened to my needs and acted so the travel suited my circumstances."
Judith"She was nice and friendly, she new what she was doing, and she was very helpful"
Bryan"He is kind, friendly, and helpful and booked our flights to our satisfaction."
Stephen"Booked exactly what we wanted quickly and efficiently. Also very pleasant to deal with."
Neil"Professional efficient and polite"
Bruce"Fast, efficient, personable, relaxed, responsive."
James"Stacey’s friendly, helpful approach in person and via email. Lots of good suggestions for our trip. Locking in cruise early as well/ finding best deal"
Judith"Amy quickly understood what I was requiring for my travel experience and was able to resolve this quickly. Timely; efficient; personable."
Philip"She was referred to us by a friend and we have found her to be just as fabulous as recommended. She has been a great help - quick response, great suggestions and respective of our situation and requirements and considerate."
Nicola"He always listens and solves any issues and queries i have."
Ann"Always absolutely lovely to deal with. Professional and fantastic in helping if we change any details, it’s never an issue and the changes are always done perfectly"
Marcella"Prompt and friendly with professional service"
Raymond"Friendly and excellent booking service"
Wayne"Holly respoded during the weekend and went the extra mile to deal with my questions"
Alan"Jan took on board what was requested and responded with options for flight and accommodation bookings quickly and efficiently."
Brenda"Great to deal with, passionate about her work , and always gets back in contact with us when she says she will."
Steve"Change off plan a number of times & still found another option"
Andrew"Holly was a pleasure to deal with, and her experience really showed as she danced around the computer keyboard looking for flight details. I fel she very quickly understood my specific travel needs."
Malcolm"Belinda has been so patient with me changing my mind more than once and over many months"
Lynne"Super fast response on email even though it was during a weekend"
Jack"Sam gave us great options to choose from and was very knowledgeable about the river cruises. This is the 3rd time we've dealt with Sam, she's great."
Sandra"I walked into the Johnsonville Branch about 9 am and within 30 mins Lisa had me booked and payed for trip for 4 adults to Bali Amazing service"
Elizabeth"Went out of her way to find the right accommodation for us"
Michael"Lovely to deal with, prompt, great communication"
Tania"She was very patient in explaining things, and as we were travelling at the time she was most helpful."
Rachael"The best in the business. Highly collaborative, experienced and consistent communication."
Jayde"We enjoyed every aspect of our trip including recommendations"
Princess AM"Very helpful, listened to our needs and responded appropriately . Gave good advice and guidance"
James"Jason made everything really easy for us, listened to what we wanted and help put together a plan that not only satisfied what we wanted in a holiday but also fit our budget."
Lenny"Very attentive to our requests. Secured exactly the flights and seating arrangements we wanted"
Mike"Diligent hard working supportive and very helpful at all times"
Sophia"We had an idea and Yonah tweeked it thus making things easier for us."
Lorraine"Quick on the uptake and very thoughtful"
Carol"Very friendly, and explained things clearly"
Megan"Liz was very efficient & got back to me in a timely manner with all the information we required."
Megan"She made the whole process easy n made me feel super comfortable. Also very efficient all n everything i asked of her."
Raewyn"Glen went out of his way at short notice to arrange our travel plans. He understands our requirements and we are always satisfied with the options he offers us."
Gregory"She was helpful and available, she answered questions and queries and did simulations to accommodate our requirements."
Alan"Helpful, polite and efficient."
Alison"Nicky is a great peoples person. Her knowledge of things that interest us really helps us make our decisions."
John"Friendly from the get-go. Listened well and booked our flights accordingly. Her inside knowledge saved a lot of stress for us. Once flights were planned, she amended dates and costings in an expedient manner to suit our circumstances. Her seat selection was ideal."
Anthony"He was very helpful when we first enquired about our trip and had everything organised quickly."
Anne"Professional and efficient service all round."
David"Efficient. Fast with ticketing."
Margrit"He responded promptly to our requests for information"
Jackie and Grant"Very helpful. We walked in off the street with a list of questions and came out with a booked and paid for holiday to Noosa. Pauline covered everything from flights, to accommodation and rental car. Absolutely happy with the level of service and help we received. We will be back to book our big UK trip."
Tania"Debra-Lee is fun and enthusiastic about travel and took time out to find the right fit."
Therese"Michelle is always so special to work with and I enjoy her company. The last booking made last week was compressed and it was amazing that the booking got completed."
Jude"prompt service"
Peter"quick and accurate addition to my existing trip and a shuffle of my flights ..wonderful service"
Janet"Fast efficient service. Package had everything we asked for in it. David listened to everything we wanted and put together a package that suited us perfectly."
Bronwyn"Very friendly and welcoming. Found us the best flights to Perth and organized insurance needed"
Doreen"She listened to what I was wanting and provided everything I asked for and more."
Mandy"Jay was genuinely interested in trying to do his best for me. Jay was prepared to investigate and do research, then offered opinions on options. That is a top performance."
Grant"Always very easy to deal with Chris, he responds quickly, has great alternative options if our first-choice options aren't available and makes the whole booking travel process super easy and stress-free. He is my go-to travel agent for family holidays!"
Hannah"For one of my trips I kept going back seeking different options. Sandy handled my queries with ease. Thanks Sandy."
Kathy"Sarah is next level when it comes to customer service! very highly recommended:}"
Glenn"She fully understood the problems I was having with Emirates and helped resolve them. Her guidance and recommendations for our Heritage Adventure, Kimberley Explorer expedition Cruise has been thorough and met our wishes. Her reliable availability has is much appreciated."
Adrienne"Jessica has provided fantastic service. She is always enthusiastic, does what she says she will do and is a pleasure to deal with."
Joseph"Great service and was very quick to get back on any queries. Great communication, will book with Sarah again & recommend to others. First time using House of Travel."
Linda Marie"Always very efficient, knows intuitively what we require re travel and accommodation, we have utilised his services for many years now and he has always produced outstanding service, utterly reliable"
Cedric & Carmel"Very accommodating, helpful and friendly"
Jessica"She understood my needs and was very patient with me. She was very professional and friendly. She explained the holiday package deal in detail for me to understand."
Maryna"There was no way we could have booked all the way to Turkey with connections and time to get to each gate in time. She took all the scary out of our travel. What a great relief and she did it with ease and a smile."
Reatha Lisa"Very polite,listen to you and gave you good information and nothing was a problem"
Margaret and Ashley"Kristen was fast to get in touch with the special we had been waiting for, and then was quick to get it all booked in and sorted."
Jacqui"Aisling gave me options on accommodation instead of just 1 option and had the price on each option, she also sorted the best type of rental vehicle for our family. She responded quickly with my requests."
Jolene Marie"Angela has been our agent for more than 30 years and we could not ask for better service"
Peter & Elizabeth"Very knowledgeable and easy to talk to,makes booking a holiday really easy."
Wayne"Timely, professional, friendly with great advice and options discussed"
Heather"Prompt and knowledgeable"
Barry"Kirsty replied promptly and delivered all our requests with absolute professionalism- we were thinking of going with an old friend from the travel industry but Kirsty’s service and delivery was second to none!"
Letitia"Liz did an excellent job at securing us flights for a great price, at a very tricky time. She was also extremely friendly, helpful and understanding."
Jodie"Simply because the ease of getting the trip organised was fantastic. His knowledge of things to do there and accommodation options is outstanding. Thanks Jonathan!!"
Neville Terence"Rochelle always knows what will suit us"
Robyn"Janine is always great to work with. She listens to what you want, offers advice if wanted, gives options and follows up with the booking and any other questions I have asked."
Anne"Great service, rapid replies and always happy to accommodate"
Fionna"Kristin was very efficient and helpful with any questions we had. Nothing was a problem."
Liz"I really appreciate Charlotte's advice re maybe stopping over in Vietnam and her total honesty about needing much more time to visit there so we opted for Hong Kong instead and will visit Vietnam another time."
Susan Christina"Does a fantastic job organising our travel goes out of her way to ensure an easy and seamless holiday"
Bill and Sandra"Everything from flights to hotel went smoothly"
Murray"Very helpful, great correspondence."
Lisa"I like that fact that it could all be done via email without having to go to the shop, Michelle listened to what my needs were which made it easy"
Kristy"Very efficient and friendly . Clearly obvious she has had a lot of experience and highly recommend Kylie."
Bronwen"Nothing was a problem for her. I changed my mind a couple of times and she rose to the challenge and exceeded my expectations."
Jane"Friendly manner. Moved timetable to see us at short notice. Knowledgeable. Responds quickly to emails. Had draft itinerary for overseas travel within 24 hours."
Catherine"She was so helpful with no pressure to go with her prices"
Barbara"Sharon is very approachable, friendly and excellent in her job."
Glen and Jennifer"she went out of her way to ensure that I understood the travel arrangements and helped me acquire a cash card for use in my travels"
Peter"Prompt and efficient when attending to our travel requirements"
Peter"Isabella is a very polite mannered person who listens to what you want and delivers it perfectly. Had a wonderful trip so much so we went back and arranged another one"
Kathleen"Hannah was great to deal with from walking into the office to confirmation of booking."
Sharon"Kelly always gives me the time and very patience on organizing my flights"
kathryn"All my questions were answered, and I was very happy with how I was treated and listened to."
Tania"Amol always goes the extra mile making sure we get what we need."
David"She answered our questions and had our booking made straight away."
Shane"Jo is our go-to travel expert. She has arranged our last three holidays. So friendly and easy to work with, nothing is ever too much trouble. Jo is very professional and knowledgable. Thank you Jo you are the best!"
Christine"I just thought she was very efficient in helping me book a rather complex trip for a large group. The information and details she provided were very comprehensive and she made things so much easier for us."
Melody"Got a prompt reply from Melissa regarding a query on a package trip. Dhe came up with good options one of which we have booked. The was very accommodating with the budget we had."
Val"Helen is brilliant at attention to detail and modifying travel arrangement to suit our needs."
Irwin and Yvonne"4th holiday I've booked with Rochelle, she is fantastic! Remembers all things I like, flight details, hotels etc"
Rebecca"Gemma did a very good job of booking 3 cruises for us. Her choice of suggested hotels was exceptional, in Tokyo, Singapore and Hong Kong. All traditional and convenient. Her friendly manner and interest in us makes us return."
cheryl"She is knowledgeable,friendly and very helpful .She listened to what we wanted and delivered"
Donald"Kelly is the BEST for me since sliced bread"
Marjorie"Quick accurate tesponses"
Geoff"Nothing has been to much effort."
Lorraine"Fast, efficient service"
Glen"He managed to arrange our flight itinerary with little problem unlike when I had attempted on my own . Price was good too."
Margaret Anne"Easy going, easy to work with. Answered all.our questions."
Hika"Just a small hiccup with HOT header"
Martin"We have changed to The House Of Travel Last year . I only like working with one agent Maia is excellent to work with and completely understands what our needs and requirements are, AAA+"
William"Jan has been very helpful, thorough, efficient and fast, arranging travel, in this case at short notice, providing options for my requirements and finalizing them in a timely manner."
Clive"This the second time within a few months we have dealt with Raelene.She is very helpful .She was very patient with us as we are not computer savvy’s."
Marit"Very helpful and efficient"
John"Lorraine is quick with communication & very pleasant to deal with."
Joanne and Dale"Very friendly and welcoming. Jolene was very helpful with suggetions as to when was a good time to fly, considering the time difference. Very happy to check out other options and overall fantastic to work with"
Stephen"She was helpful, but when I went to pay a couple of hours later after discussing it with my husband etc the price had gone up $600 odd as she was a day out with her flights and resort dates. So was annoyed about that"
Nicola"She was very helpful and it wasn't any problem to make the flights work for me"
Michael"We have only ever dealt with Whangarei House of Travel as we have found them to be very Professional, lovely to deal with and have never had an issue or problem with any holidays/trips we have had. We have usually been in the care of Amy Arden or Rebecca Moss and will continue to ensure any future bookings will be through them. They are both thorough, precise and ensure every trip details are complete, clear and precise. They listen to requests and supply options accordingly. Thanks Guys."
Grant"Prompt"
Jeremy"I instantly felt comfortable with Theresa and knew our travel plans were in safe hands. She is both professional and understanding, no question or request felt too much."
Carole"She knew her stuff. Loved her knowledge, kindness and have since referred all my friends to her. Very happy with Courtney the cruise Queen!"
Kayla"Courtney made contact following up a prior conversations about cruise holiday options out of Auckland. as soon as she became aware of Carnivals new itinerary she reached out. Fast efficient service followed with pricing and cabin options made available in minutes. Excellent customer service"
Jennifer"Tania is always lovely to deal with, makes good suggestions, listens to us and accommodates and understands special circumstances. She always comes back to us in a prompt manner. Always come back to HOT Milford and always use Tania."
Chris"Fast response and nothing was a problem"
Jonathon"prompt replies and knew what we were looking for"
Shaynne"David listened to what our needs were, offered suuggestions suitable to our requirements. Nothing is ever a problem ."
Barney"Very friendly and helpful. Offered lots of suggestions for accommodation and activities. Would definitely recommend."
Owen"She worked hard to get my travel plans done quickly and timely even when one flight was cancelled completely"
Linda"Bea was very professional in her dealings. She understood our requirements and gave us good options. Great experience!!!"
Shrenik"Mairead is a superstar, so friendly and responsive to emails. Cannot fault her efficient handling of this trip from start to finish."
Elizabeth"Very prompt responses, great to deal with and made the whole process very easy"
Anna"Very Helpful an so friendly."
Morrie"Sharon is very experienced and knowledgeable about European travel and found us the exact cruise we wanted .Also she found us the best deals for flight and accommodation."
Lorraine"Sam was very friendly and extremely helpful. She took time to listen to what we wanted and to work out a plan for our overseas trip. We felt listened to and we didn't feel rushed. Everything was relaxed and easy."
Joanne"Glen proposed a a flight solution which was not apparent to us at a reasonable price"
Michael"The quick and informant responce was and always is greatly appreciated."
Matthew"Very approachable listened and was very efficient in making bookings"
Ian"great communication with David - right from our first enquiry to emailing information and payment details - can't fault"
Barri"Madison was very friendly, understood what I was looking for, and was very prompt in providing the information I needed."
Kylie"Found jordi friendly, knowledgeable, and helpful."
Pam & Graham"prompt attention"
Thomas & Margi"Very satisfied with our bookings.Great manner, Would certainly recommend using Darryl& team again."
Mary"David is helping us put together an artillery cruise for a number of people. He has been very helpful and we would definitely use him and his expertise again ."
Brian"Jessica went above and beyond finding flights and working to find a good price for me. She was welcoming, friendly and her customer service was excellent, asking what my requirements were for my trip. I was very happy with the flights. I had previously been to a competitor of HOT and received a completely different experience. I have already recommended Jessica to friends and people at work."
Paul"Fast to respond and good communication. Came up with great options for the details I gave."
Carmen"Great communication Super helpful Timely communication Knowledgeable Provided multiple options Friendly Was happy working with us even when we were making multiple changes"
Kassandra"Super friendly, knowledgeable, helpful and quick. Really excellent customer service."
Jacey"Carmel always responds to my queries quickly and always finds me a good deal that matches my budget."
Jaimee"Very welcoming, easy to talk to, very knowledgeable, booked trip, accommodation, tour, pleasure to work with"
Karen"I knew nothing about cruises or cruise ships. Angela was very informative about the best options for me as an in experienced and nervous traveller."
Trina"She is very detailed, very honest about those details, very polite and we have a giggle about things."
Jan"Janine is always on to it - question asked and you get a response, and options, back very quickly."
Diane"we told here what we wanted and she did everything we asked for"
Luke"Kristen listens, understands and responds. She communicates very well and always has options to think about. I trust her implicitly as she’s organised travel for me before."
Jackie"Totally efficient . Did all I asked for very promptly. Very proactive with advice and recommendations. Very quick turnaround of information"
Warwick"She’s very patient until we find the exact airline that is best for us."
Sandra"She was kind to us. The help was great with everything."
Sharon"Nicky was on the ball very quickly and sourced the cruise we needed very quickly. Nicky was also easily contacted in store and on line/phone."
Margaret"Theresa has helped me with 2 trips now. She is so on to it and efficient!"
Carly"Nicci was amazing. Super quick responses and organised everything we asked for, even on her day off."
Tony & Helen"She is very helpful and friendly and tries to accommodate your travel requirements"
April"Donna arranged everything that we asked of her very quickly (within a couple of days) and kept us well informed."
Kieren and Melissa"Suzanne was very efficient and thorough, looking at all the possible options and advising on the pros and cons of them as we were not able to travel the way we had planned."
Susan"Tayla was extremely helpful in finding the best deals that worked for me. She arranged everything so well. A very lovely lady. Always great to deal with."
Jennifer"Prompt responses included what we needed and was able to work around what we were doing in our life currently. So we have got off to a good start."
David"Very efficient and prompt. Excellent communication."
Richard"Friendly, knowledgable. Good listener, and totally understand what we wanted. Pleasure to deal with."
Julie"Very quick response."
Peter & Janet"Cheryl has been my agent for 30+ years and has never put a foot wrong................she rocks!"
Ian & Helen"Carly has handled bookings for me and my friend 3 times now - she is very efficient and will give options if needed. Always finds the best deals and the most effective way of getting to the destination. Very happy customer"
Judy"She was very friendly and listened to what I had to say. Encouraging and positive"
Hannah"The extra unexpected work carried out by Helen Terry, Shelleys P.A."
Rob"Very helpful in get me threw my connecting flights and accommodation ,and sorting out domestic flights also ,explained everything very well happy positive experience."
Anthony"She had all the information we wanted and took real interest. Found better accommodation price."
Brian"Cherone was very helpful and understood what I needed . Always fast with reply's and also with clarity ."
Julio"All communication was super quick and helpful. Every time I asked to change something it was done quickly and with no fuss until the holiday was perfect, all booked and ready for us to enjoy. Thank you for making everything so easy."
Kirsty"Always willing to help me get the best holiday"
Henrietta"Quick, friendly service with a deal catered to us"
Marama"Liz was so prompt with her replies and couldn’t have been more helpful, even managing to make a change after I had booked."
Belinda"Went above and beyond with advise on different options for our itinerary. She was very knowledgable and helpful with all the details and was very prompt with all communication."
Leigh"Tania was extremely helpful with our travel booking. She carefully listened to our preferences and provided us with the best options available. Thanks to her expertise, we were able to book with the airline we wanted and include the countries we wished to stop at. Her efficiency and attention to detail made the entire process smooth and stress-free. We truly appreciate her support and highly recommend her assistance to others."
Ilaine"Tracey was amazing - I was struggling to find flights that would suit and she made sorted everything for me which was such a relief"
Viv"Lee is always knowledgeable and quick to get our trips organised"
Annette"Always helpful with approptraitely priced options for accomodation and has helpful tips on other aspects of our planned trip"
Nigel"Rachel from Calder and Lawson is knowledgeable, listens carefully to questions before making excellent informed suggestions, is prompt and above all is personable and with a sense of humour."
Wendy"Claire was amazing helping me when flights were cancelled and I had other things to deal with at the time. I can not thank her enough for being on to it, prompt, supportive and helpful"
Katrina"Susanne knew what she was talking about, she had recently been on some of the experiences. Gave me a very good idea of what I’m going to get going on a contiki. Very satisfied having her help me out."
Rhiannon"Lovely , kind and thoughtful , listend to everything I said and helped find the best flight for us"
Haylee"Very efficient and helpful. Took lots if timd to listen to our plans and help us."
Melissa"Glen gave us the information that we needed and made the appropriate bookings for us. He was pleasant and helpful."
Keith & Margaret"Penni actioned my request very quickly and helped me book flights urgently. I was so grateful"
Catherine"She's absolutely fantastic! Not only does she take the time to listen to what I need, but she also goes out of her way to make sure my flight booking requests are met."
Marissa"She’s amazing. She got exactly what I wanted. I’m going to do it this way from now on. Thank you guys."
Elaine"very knowledgeable about our trip. great advice"
Margaret"Raelene is always responsive, accurate and friendly. I have used Raelene as my travel consultant for over ten years and I have never had an issue."
Timothy"Angela was away overseas but saw our enquiry and replied to us from london. She confirmed Megan could help as she was away and Megan did and was excellent"
Christine"Gavin has been our personal travel agent for numerous trips. He has a sense of humour which is important and always comes to the party with getting our Travel requirements correct. We are extremely happy to continue with Gavin for future travel."
Richard"Her ability to hear (different to listening) travels thoughts and then put together a trip 110% to your wishes. Great flight times and best routes and also a great communicator"
Sharon"Katie's attentive to our needs, researches the options well and makes informed recommendations"
David"Charissa was very friendly, prompt at communicating, and provided numerous affordable options for our travel. She is professional and hugely reliable. Thank you Charissa!"
Hannah"Very helpful"
William"Always very helpful, last year helped me with my China Visa online as I am not very computer literate. Have found Maree always pleasant and helpful, she does a great job organising our Zespri trips."
Walter & Isa"David was quick, efficient and knowledgeable. Thanks David!"
Raewyn"Her service is always first class and she is very pleasant and helpful"
Graeme"I felt more questioning ain first one or two emails would get request done quicker"
Sandra"Namrata is efficient effective and always puts our needs and (wants) first"
Tioata"She always does her best for you in putting the holiday together and with following up when needed."
Lyn"Brigitta was enthusiastic, very knowledgeable & helpful about all aspects of our travel plans. She was very prompt making our bookings and gave us some excellent ideas about places to visit. Brigitta has helped us with travel plan in the past and is the best travel agent we have ever dealt with."
Deborah"Listened. Good knowledge. Considered and discussed various travel options and logistics. Proactive - consulting past clients who had done a similar trip. Patient - waited until I was ready to purchase ticket then sourced an even better flight deal. Shared lots of ideas. Humour."
Amanda"Liz listened to what we was wanting, offered us a couple of options and went further to help get flights (times and destinations) that suited us best."
Victoria"Listened to our situation"
Clare & Neville"Very helpful and friendly service"
Beryl"got the fares i wanted, promptly and answered the questions i had. He was genuinely caring about our situation and wanted to assist. He had the right balance of friendly and professional"
Alice"Nothing was too much trouble, Alisha is efficient and effective and a really lovely person to boot."
Jane Frances"He was very polite professional and very helpful."
Karen"He does his job so well, willingly and very abley. He is knowledgeable about destinations, accommodation requirements, transport etc. Easy to deal with, nothing appears to be a bother to him. Best of all he knows how to look after his older clients!! I would not change him for the world!!"
Raye"Jakilene was very friendly and helpful She listened to what we wanted to do. She was happy to respond to all my questions"
Pauline"Friendly answered my questions so helpful with us being a family group of 17 with range of ages."
Christine"She is the absolute best there is. Found a very good ticket for a very good price for me in no time. Was literally instantly. She deserves a raise."
Fernando"Sarah is very easy to deal with and her team! They Work with our changes end offer other options to make the best holiday for us with such knowledges! Highly recommend !"
Sarah"David is very knowledgeable about any destination you are asking about , extremely helpful aswell. Over all a pleasure to deal with"
Leonie"Very professional, understanding, thinking about details, useful advices, find the best travel route, best accommodation"
Valeriya & Cliff"Pam has been helping us for many years and always goes the extra mile to ensure absolutely everything is spot on"
Bill and Ingrid"Nothing is a problem to David he listens to our wants and puts everything together for us nicely"
Karen"Prompt replies and happy with flights that are sorted"
Jeanette"Suzanne made us feel at ease with her friendly service her knowledge and efficient work in getting our flights, cruise & land tour all booked and confirmed."
Diane Rose"Great communication and helpful hints for a large family traveling to Fiji. Different options given for us to consider and Tiff was always efficient in reply times."
Gemma"Efficiency"
Chloe"She was very prompt and accurate with everything. My only previous experience working with a travel agent was about 3 years ago with another business and they made several mistakes/errors in details along the way, so it was a good experience when everything was accurate first time."
Jessica Amy"Professional friendly"
Michael"Fast, efficient and friendly service"
Brendon"Very friendly, helpful and knowledgeable."
Elisabeth"Where do I start? EVERY time I've emailed Nicci with questions, or 'asks', she has responded almost immediately, she has requested extra leg room seats, asked for ground floor accommodation - got us a fabulous deal. Everything about Nicci has been exceptional, I wouldn't use anyone else for my travel planning!"
Robyn"Such quick responses, very efficient and sorted out flights easily and without hassle"
Amelia"Great at getting straight back to you, easy to communicate with, and gave me exactly what I wanted."
Kathleen"Janine was super responsive and offered different options, allowing me to make an informed decision"
Valerie"Caprice was so very helpful, she went over and above several times. It didn't matter what I asked her, her response was always very timely. We asked her to change several things and she did so immediately and always in an extremely professional manner. Caprice made booking a trip so easy, I would definitely use her again and will gladly recommend her!"
Angela"Quick response to my query and everything sorted within a few days."
Joan"Very helpful and easy to talk to"
Nadine"In today’s world, booking any ticket that’s not a straight forward return flight is fraught with obstacles. Danny’s patience made it painless and his knowledge of all the frustrating unknown variables of ticket pricing helped me to find the best deal. Something I couldn’t have achieved on my own. A friend recommended him to me, now I’m recommending him to you. Jennifer"
Jennifer"Very fast and efficient. Answered all questions promptly and accurately. Provided a very well planned itinerary which suited our needs very well."
Peter"Very efficient, helpful and easy to talk to."
Marie"Natasha was very efficient, very welcoming and pleasant to deal with. A great personality. Would definitely deal with her again and would recommend her to my fellow travellers."
Graeme and Julia"He always does any bookings quickly and efficiently. He also sorted out flights needing to be cancelled or changed. He always remembers that I travel with the dreaded BIKE BOX."
Shirley and Phil"He gave clear and accurate information and responded promptly to my requests"
Glenys"Friendly, Helpful, Informative and quick with her Response considering the tight timeframe we had to work with."
Damo"Friendly , knowledgeable and simply onto it. ! Had my travel plans at heart. Went the extra mile for me with a special request."
Sonia"Holly was commited to helping me and went over and above to help me book the flights I needed. I will use Holly again for my travel arrangements."
Sacha"Tim is extremely helpful, has lots of personal knowledge to draw from and found us a really good deal for our circumstances."
Brenda"Easy process. Gave dates and preferences and Jan sorted perfect dates and times for me ."
Diane"Complete satisfaction"
Robert"Very professional & extremely knowledgeable. Goes out of his way to offer options / ideas to improve our holiday experience. A credit to your company & himself, cares about what he is doing & customers."
Alan"Super helpful and quick, was able to look into certain requests I had and make them happen for the trip"
Morgan"Rachael was great to deal with, she made our booking very straight forward, hassle free and explained very thing we needed to know with regards to travel insurance etc."
Jackie"Amy was very helpful with lots of advice and suggestions. She understood what we wanted and why. She has kept us up to date with progress. And reminded us when we dallied!"
Craig Gordon"Debra was amazing, listened carefully to what we wanted. Enthusiastically suggested things that might work, and they did! We loved how much Debra loves her job, her personality shines through in her efficient and friendly manner."
Neil"Very pleasant to deal with"
David"Nicky has planned and booked at least 3 major overseas holidays for us in the past. She has provided various options for us to choose from and we have always been delighted with them. Her service and expertise has been invaluable."
Sharyn & Paul"Courtney is lovely to deal with and is helping us to make our trip next year to GC a memorable trip"
Donna Lyn"Friendly and efficient."
Gavin"Deepti was prepared for our meeting to arrange trip to Australia including being aware of visa expiry date etc. Deepti followed up promptly with all details & printouts, was clear in her responses to all our various enquiries and was very, very helpful."
Michael"he was very welcoming and helpful with ensuring i am going on my dream trip-including all the places i mentioned!"
Tyla"Quick service. Changed plans when needed. Informative replies. Really helpful!"
Kelly"He was able to get everything I needed and he gave me some good advise on the trip"
Gary Bruce"Extremely helpful and friendly. She was welcoming, knowledgeable And shared her experiences. Very Accommodating."
Angela"Very quick at responding"
Karen Louise"Carla is so positive and has a great depth of knowledge that she shares with you. A true people person who is so enthusiastic in helping you to plan your journey!"
Catherine"She is very efficient and goes our of her way to find us the best fares at the time of booking"
Janette and Raymond"She has always been very helpful, has a wide range of knowledge and would highly recommend her. Thank you"
Deborah"Dealt with Helen on our previous holiday excursions and she's always been very helpful with our wishes."
Nico"Put us on the straight and narrow with a day change which we completely forgot about. Nice manner and very helpful"
Thelma"Amazing customer service. Replying my queries strait away . Also, good advice about travel insurance. Thanks, Aurelie! From House of Travel."
Leonardo"Hannah listened and worked out what I needed Then gave me itinerary that worked perfectly for me"
Dougal"Jen made the whole holiday booking so easy which we loved."
John"Maia was soo helpful and made our trip very easy as she organised it and communicated with us through the process. Outstanding work Maia"
Jo-anne"Very quick to respond, happy to investigate options and listen to what suited us, and had worthwhile suggestions to make"
Pete"Very friendly and prompt service. She is proactive and provides good travel options to consider."
Simon"Her attention to details, she thought of everything for our itinerary that the Flight Centre agent missed"
Lorraine Cynthia"Quick and easy. Good advice."
Heather"I was wanting to do the Vicking River with a friend. Emily on my first visit gave me a book on options. Once we had decided what we would do She then keep m informed and did the planning to suit us, she arranged air travel, insurance and Gave us the option of the Voyage. She has been in touch either by phone or email every step of the way. We have been given lines to follow. Emily has done everything we needed to make our travel plans ."
Joan"Jess has been excellent with communication — quick to respond and easy to work with. So far, they’ve helped us sort out the best options efficiently and without fuss."
Andrew"His knowledge, skill & communications are superb"
Michael & Judy"Personal attention. Dennis tries to get me the best prices possible. Great information."
Glenn"Lee in Orewa was very helpful, and extremely hard working. She tried for a long time to provide the best package for me. Well done Lee."
Ian"Excellent"
Darryl"The service was exceptional. A fast response always and even replied to an urgent request when she was on her weekend holiday."
David"Positive approach in a friendly manner with a depth of knowledge"
Nigel"Very friendly and helpful"
Paul"Danielle was very knowledgeable and helpful in planning our trip to Australia"
Tish"Quick answers to our questions"
Janice"Rachel is always very approachable Happy to spend time talking to us. It's always a pleasure to deal with her."
Steven"I really appreciate how prompt Nikki was at responding to my emails and confirming the trip details."
Alyssandra"She was very friendly and helpful, and very quick at getting back to us. Would absolutely deal with her again."
Amy"Nicky found the most economical flights for us and suggested ways to make our trip better. She was efficient, knowledgeable and personally took interest in what we wanted. We trust her judgement."
Ruth"Ellie is very friendly and approachable. She listens to what I require and gives me positive feedback. She is very knowledgeable and fills me with confidence in making decisions."
Linda"Leonie responded to my email incredibly quickly and actioned my request."
Hayden"Such an easy experience with Charlotte to arrange our travel plans. Very professional and helpful"
Trudy & Barry"Tanya listened to my request and came up with various options for me very quickly."
Paula"Alison was very good to deal with as she looked at our wish list and listened to what we suggested. Also, came up with some other great options."
Richard"Very quick and responsive. Understood what I wanted"
Grant"Theresa's advice and expertise in arranging our upcoming river cruise and European flights and accommodation is invaluable! She has provided prompt and helpful service since meeting her on 2024."
Lindsay"I felt immediate rapport with Natasha when meeting her . She has been incredibly helpful in helping my organise my upcoming holiday . I had a traumatic experience on my last overseas holiday and therefore was apprehensive about this upcoming trip . In Natasha’s expert hands I feel I have been treated with empathy , kindness and respect ."
Gaye"Jordi is very friendly and listened to my needs with great customer service. Jordi was very welcoming. Followed up with all enquiries. Would recommend Ferrymead House of Travel to family and friends this includes my dealings with Rhonda"
Linda"He was patient and understanding in my desire that everything be well organised for our holiday. He explained the advantages in flying Malaysian Airlines and staying at the Novetel. He also recommended us stopping over in KL."
Robert"Chevonne was very easy to talk to and was extremely helpful in explaining options available for our trip"
Jean"Brydie is such a bubbly down to earth person and so easy to deal with. Nothing is a bother and puts your minds at rest for first time long haul travellers. Highly recommend her."
Debbie"Alison really listened to what we wanted from the trip.She gave us great advice and was so patient when we wanted to tweak plans."
Madeleine"Charlotte was quick to reply to my email. Friendly, knowledgeable and honest about her knowledge of where and how I was wanting to travel. She offered as much help in my travel plans that I would like."
Wendy"Mairead was so approachable,understanding,professional and a joy to work with! I am technophobic and am only going to Australia ,but she made me feel as though this was the most important fight she has ever booked! Thanks so much Mairead,much appreciated."
Dale"I had a great experience with Gemma when booking my tickets to Dubai. She was very helpful, friendly, and made the whole process quick and easy. I really appreciated her patience and clear communication. Highly recommend her service!"
Sarah"Kept me informed of when she was available. Easy to deal with."
Lesley"She is very helpful and we always get the service we require.very happy dealing with her"
Moira"Great knowledgeable service"
Michael"She was amazing with trying to help me with my trip that I booked last minute."
Natalie"This is the second time Anna has helped me with travel. Being a solo traveler she provides me the support I need and answers every question promptly and efficiently."
Maria"Myy booking was arranged immediately when I walked in without an appoitment"
Stephen"Have dealt with Ashleigh before and her friendly helpful manor always gives us a great positive feel when booking our holidays."
John"I have dealt with Sally on a previous trip. This time I was looking for a different location. Sally showed me the one that seemed suitable however on paying she contacted me later that she had read some of the reviews which made her dec7to move me to another hotel.This I thought was excellent service"
Derek"Her attention to detail and her friendly advice"
John Gordon"Carol is amazing at finding us the right deals, she instinctively knows what we like and how we like to travel. She has a wealth of knowledge which is a definite bonus when travelling to places you haven’t been."
Rex"Fast responses and patience with our decisions Listened to what we were after and were so excited for our girls trip!!!"
Tracey Lee"very pleasant most helpful"
Raymond"Very helpful"
Stephen"Very quick to draw up itinerary, taking into account the individual wants of 3 elderly ladies. Was both professional and personal in approach"
Valerie"Suzanne always looks after every detail."
Koputaroa"Responded quickly to my queries and provided good options. When Christchurch was closed because of the high winds , Minakshi proactively provided me with alternative plans. I felt like I was in good hands for the entire journey."
Richard"Walked in off the street no appointment after seeing an ad and nothing was too much trouble went through everything avaliable on the current offer and decided to go for it. Courtney was so welcoming and nothing was a problem helped us tweak things and get the best deal for us."
Janet"She was very informative and had the answers to all my questions. Made me feel at ease and took the stress away from booking"
Barb"Gemma booked my flights to Rome from Scotland including tours and transfers, excellent service. Best trip"
Faalagilagi"Helen was very friendly from our first meeting. She listened well to our ideas and was able to give us valuable advice.."
Nell"Natalia is very knowledgeable about Fiji and provided me with lots of helpful advice."
Anna"Robbie put together a great itinerary including many flights which connect well. Robbie responded quickly and kept me updated."
Kerry"Very knowable, helpful and obliging. A pleasure to deal with."
Natallie"She listened to what we wanted and worked to get us the best deal"
Anne and Peter"Prompt service, good advice, felt we were listened to"
Mike"Every time we book our trips we always go to Shaunice. We appreciate all the effort she puts in to ensure that everything is covered in our trip. She is always friendly and helpful amd nothing is ever a bother of we bombard her with lots of questions. Shaunice always responds in a timely manner when I email her with any queries. I definitely recommend her to my family and friends to help them with their holidays. Shaunice is great and I look forward to booking more trips with her in the future."
Ruth"Hannah was fantastic to deal with. She was organised, efficient, and made the whole booking process really easy. She listened to what we wanted and came up with great options that suited our plans perfectly."
Stephanie"Very helpful in getting a good deal"
Noelle"Pam is friendly and great at asking the right questions to find out what I am looking for."
Cate and Nabih"She was able to price and hold our flights for us within a few minutes."
Robert"Just her help in booking the same flights as my friend and getting simular seats"
Sandra"Melissa is always very understanding and helpful with our queries and requirements and goes the extra mile to make things happen."
Vern"She is just amazingly patient and kind. Always willing to help, and after a few years of dealing with us, seems to understand us almost completely. She seems to go the extra mile, too!"
Elizabeth"She was helpful without being pushy and got the quote done quickly . She communicated when there was a delay and got back to me as soon as she could"
Sacha"Vicki is always lovely and accomodating"
Michael"Their service and responding is awesome. Very helpful"
Heather"She was very lovely and welcoming. She asked questions where abs what we wanted etc dates and found us a great deal very fast .her bubbly and great personality made it easy and exciting.."
Jessie"She was friendly, polite and patient with the multiple requests. Best part is that she listened with care to understand the needs properly and then made suitable recommendations."
Mohammed"Friendly ,,helpful.."
David"We were just a "walk in" to the branch and were greeted straight away by the lovely and friendly Lisa. Just enquiring about doing our first cruise. She aaked us questions about our ideal destinations etc etc and provided us with a couple of options to think on. Has been in regular contact since and gave us plenty of tips and advice since. Can't wait for our trip next year. Highly recommend HOT Rangiora"
Lisa & Darryn"Was easy to contact and if I left a message a response was always had."
Sarndra"Attention to detail, and a genuine desire for my elderly mum and I to have the best time ever. She thought of little things that would make it more comfortable and suitable"
Kim Marie"We are repeat customers. Requested a package for Lomani Island Fiji. Sandy had quote prepared and emailed to us the same day. We accepted so it was booked, confirmed and deposited very quickly."
John"Jonathon is friendly, efficient and knowledgeable , happy to make suggestions and compare different airlines"
Sally"Made the experience fun and understood or needs"
Gayle"Jay was able to help with a change of dates, and then found us an even better package."
Michael"Very prompt in sending through details of availability of cabins for Cruise"
Cynthia"Have dealt with Emma before for a previous trip, Emma is very helpful & organised."
Stacey"always has great advice"
Janet"Very friendly and easy manner. Put me at ease right away. Found me what I was looking for very quickly and went through the options with me to get the best deal. I have every confidence in Jessica and know I can rely on her to answer any further questions."
Susan"Jamie was polite, knowledgeable and listened, he got back to us quickly when he said he would - I'd be happy to ask for Jamie again when sorting any insurance issues"
Jan"Easy to deal with"
Joyce"Very helpful given we did not know what we actually know what wanted in the way of a holiday."
John"She was great at communicating and very helpful."
Angela"I had done some research on flights back to the UK but spoke to Jo to confirm and check what I had found. She came back to me quickly adding on the internal flights that were required. Easy to talk to and a very efficient experience. Would happily come back to her for any future travel needs. Thank you."
Emma"Taylor was very prompt with email reply’s, making communication easy! Taylor’s knowledge on travel insurance was very helpful when trying to find the right policy for my travel."
Lucy"Tracey was extremely helpful and informative and made the process of planning and booking our holiday very easy."
Rach"Great experience — prompt communication, clear guidance, and perfectly arranged travel plans. Would definitely use their services again."
Shafeed"Very smart young man, very helpful and quick to get great prices on flights. He listened carefully to what we wanted and drew on his experience to get a flight for us."
Jane"Kept us in the loop at all times, great knowledge of different places so gave some good advice"
Jill"They listened, and they were quick to come back to us as promised. Good experience."
Lynda"Very pleasant person to talk to and very helpful"
Mary and Michael"Clare was amazing very efficient and professional. Made me feel very at ease. Took time to explain all my travel details and was just a really friendly and approachable person."
Jennifer"Professional and listened to my requirement."
Christine"Jo is amazing she goes out of her way to create a holiday you will never forget. She packs as many activities into your holiday as she can. Which we love. We enjoy being on the go and making the most of our time away"
Shona"Jan has a great understanding of what we are looking for in a holiday, and always meets our expectations both in delivery and timeline"
Vance"Friendly happy and enthusiastic service."
Sandra"Very efficient, respectful and friendly."
Dr Senanayake"Personable, great knowledge, quick to work through a desired outcome."
Glenn"Willingness to help."
Barbara"Brydie is extremely prompt in her supplies and provided perfect suggestions for what we told her we wanted"
Abbie"My booking was sorted in no time at all. Options given without asking which was great."
Helena"Linley always makes our travel plans pleasent and stress free. You can't beat the experience she has."
Marion & Clive"Great service and very nice to talk to she made the process very easy and explained every thing well."
Beverley"Very response and looked for great options for my travel."
Steven"Very friendly and helpful. Nothing was a problem for our last minute booking."
Anne"Olivia has been very proactive and answered several queries promptly about cruise extensions and flight booking."
Paul"She was quick to provide a quote as per my request."
Susanna Jacoba"We made a plan of we wanted, Nicky listen and put together options which we refined as collective. Thoughtful and helpful."
Melissa"Nicky was kind and helpful finding ways to get what I needed She was quietly confident sorting my problems and I was very grateful for her assistance She was also very welcoming and I will be happy to ask her advice in the future"
Karolyn"She was very helpfull and searched out what we wanted straiht away .Very happy and he had a bubbly personality"
Brian"He responded quickly and did everything we asked. What more is there?"
Brinley"Nice people who listen to what you want"
Yvonne"Anna was very prompt at looking into tours we were interested in and within. 24 hours had a booking. Her communication is excellent."
Margaret and Michael"Lynda is extremely professional and so obliging..she was so Prompt in getting back to me when I had any queries about my booking. Lovely to deal with and I would have no hesitation recommending her to anyone who needs help with future plans of travel.."
Lois"Excellent service and listened to what I wanted"
Liz"We've been arranging our travel through him for about 15 years, so he's part of the family...or, maybe we are part of his!"
Helen"Jan is always very quick to respond to requests for information and follows up really well with any further information one may need for their destination ie.visas, accommodation, other travel arrangements etc."
Gaille"She is knowledgeable and always a pleasure to deal with"
Fiona"Lynda was very friendly she made it very easy for 5 family members to travel together. Nothing was a problem. Great communication. Thank you Lynda."
Kathleen"Exceptionally fast service and helpful recommendations for a destination we have not been to."
Sharon"First class fast service delivering exactly what I asked for"
Mark and Pauline"Great to deal with and come up with great deal whot u ask for"
Jason"Tracey is quick and efficient at sorting out our flights and itinerary. She is friendly and has plenty of experience in the business which makes her knowledgeable about hotels and tours in all sorts of places around the world."
Deborah"Kelly was very proactive, helpful and responsive to any questions we had. She made booking travel so easy!"
Justin"I recently booked a trip with the help of Mathew and couldn't be happier with the experience. He made the entire process, from start to finish, completely effortless. Mathew was always quick to respond to any questions I had. Highly recommend his services!"
Rebecca"Camel arranged my travel and accommodation quickly and professionally during my family emergency"
Mike & Kathy"Jenny is always so helpful , prompt and anything that I request she attends to immediately. Very satisfied with the service."
Heather"Very prompt when asked questions. Informed answers."
Ratahi"Responsive, professional, personal, friendly"
John"Went in and spoke to Liz on a Monday about a couple options about going on a break for two weeks. She gave us some great options by Tuesday. I made a couple of adjustments and confirmed by Weds paid for by Thursday. Awesome lady to deal with ."
Neville"Excellent experience Communication clear, everything explained Problem solving before I had thought about them"
Mark"Jo was very efficient and came back to us very quickly with a quote. Everything was as we'd requested. She was very friendly and helpful."
Wanda and Colin"Very prompt and helpful communication and advice. Hannah found a number of travel options which fitted the needs of our group at a tricky time of year, enabling us to make a very suitable travel booking."
Ann Helen"Very prompt , knowledgeable and acurate. Very approachable and options clearly given."
Diane and Graeme"Very helpful and arranged all our requests really quickly. Really happy"
Raewyn and Graham"Very helpful and very polite"
Pete"She listened to what I wanted and she was able to give me a great deal"
Sharon"Helpful, straight up and friendly"
David"Great help with holiday planning. Prompt attention to all queries and very pleasant to work with."
Mary"Prompt replies despite working from home"
David and Marilyn"She was really helpful and very quick response"
Sabreen"Prompt. Answered our questions. Plus a really nice person."
David and Elizabeth"Bursting personality Immediately felt we were in safe hands. Loved her hair"
Robert"Jo is very personable. She listened to our proposed plan and was able to organise everything for us with flights and accommodation."
Lynette"Karen has looked after our travel needs for years a We think the world of her In many years of extensive travel including my business travels in Asia ,Australia & Europe,Karen is without question the best travel agent in our long experience"
Mr and Mrs Bradley"Very efficient, knowledgeable and easy to communicate with"
Jayne"Gary made my travel life so much easier. So grateful to know that all is arranged perfectly for me. Very profession but with a personal touch. Very happy. Thank you."
Stephanie"I've booked a couple of trips with Lisa and always does an excellent job for me. Nothing is a problem and helps me with whatever I require regarding my trip away."
Kenneth"Tayla is very knowledgeable and she listened to our wants. She was professional, polite and respectful. Her follow up was impressive"
Mark"We both think Brent is wonderful. Very helpful, meeting our individual needs, professional while also friendly, and quick to respond and take action to meet our requests"
Debra"It was not an easy process because Oliver was dealing with two people from different countries travelling together for most of the trip. He managed both of our requirements which involved matching flights, seats, accommodation, Cruise bookings and some insurance. As well he always answered any queries promptly and with his experience was able to allay any concerns we had Then after the holiday he personally rang me to check that all had gone well. It had."
Elizabeth"Calm, knowledgeable and friendly. Fast response to messages."
Tim"He immediately phoned the relevant person to clarify the information I needed, rather than just giving me a generic answer."
Songhee"She knows what we need exactly. And also she provided several options for us. Most important thing is she gave kindness all the time."
Ki Cheol"Nicky is so effecient and amazing in making an easy seemless process."
Jase"Quick service, quickly organised and arranged. Clear communication and made sure all bases covered."
Scott"Anna was so helpful, she responded promptly and comprehenisvely. She gave me options as this is my first time to do river cruise."
Rowena"Prompt good comms helpful"
Christopher"Attentive listening. Pick out of conversation most relevant details."
Glenice"Good listener, gave great ideas and clear communication."
Linda"Excellent communicator always helpful and quick to respond."
Mandy"Prompt response to enquiry re return flights to Europe next April. No issue when l made changes to initial rough plan. Now booked & paid for. Also helpful to request for alternative travel insurance quote. Now that flights, key BackRoads tour & insurance is place l will be following up with Toni to fill in more of the actual trip content once l've done more research & given it more thought."
Jill"Prompt reply. Helpful. Knowledgeable and willing to check options. Made suggestions"
Karen"Efficient service"
Odine"Gaylene is friendly, helpful and knowledgable, I trust her opinions and she gives sound information and provides several options to choose when we are deciding our holidays. Nothing is too much trouble and Gaylene is our #1 go to for all our holiday plans past/present and future."
Susan"Lorrainne and the team I have been dealing with for many years and I have always ha d good service from them all"
Julie"Anna was really helpful. She got back to me quickly and explained all of the options clearly. She made recommendations which I took on."
Emma"Very prompt friendly and helpful advice and options on choices for my travel arrangements"
Cathy"Have used Justine before -very efficient and helpful"
Lisa"Very quick in keeping me informed . Gave me options as I travel alone.searched out the best in Hotel rates very quickly very friendly Sandy is ."
Ainsley"Ease of communication. Admittedly I’m still booking aspects of my trip but everything seems clear and well laid out for me to understand."
Steve"Very efficient. Provided timely quotes and additional advice. Understood our brief and communicated effectively. Couldn’t ask for more!"
Sonya"Knowledgeable, gave us a few options. Quick to respond due to how quickly the summer cruises in Alaska can fill up."
Fiona"Easy to understand and communicate with. Explained how House of Travel provide their service from time of making booking to completion of travel, travel gift card works and completed booking I had found and asked to be purchased with travel gift card. Efficient and goodfollow up."
Rosalie"Alicia was super prompt in her responses and very helpful, especially since I requested her to do many different searches for us. A pleasure to work with."
Emily"Lesley was so efficient, helpful, knowledgable and efficient. She made last minute overseas trip much easier."
Lorina"I found Chanel very acommodating and professional when booking a flight to Australia. She dealt with all My concerns in a caring way. I will definitely use House of Travel and Chanel again in the future."
Jill"Friendly and knew her stuff"
Vicki & John"Monique was very helpful & found us alternative accommodation at reasonable price due to limited supply available that suited our requirements."
Tony"Torin is an outstanding person who goes above any expected level of service to assist and help. He is the most helpful and obliging travel agent we have work with for over 15 years. He knows that we will have difficult routes and dates to follow but always seems to make the schedule work."
Mark"Oliver responded to my request very quickly and came up with flights that exactly matched my request."
Anne"Easy to relate to, friendly and very reassuring and very knowledgeable."
Debra"Good understanding of what we needed. Good advice and reliable"
Fran"Hayley was very quick in putting together my holiday travel and getting back to me."
Mark"She was very accommodating and helpful for two blokes who knew nothing about organizing travel. Travel & pricing options were well presented and easy to follow."
Gary"Amanda has provided amazing service ranging from her knowledge, recommendations and communication. Top marks."
Sally"She was very helpful and got back to me with flight options when she said she would"
Louise"Danny knows that I travel on my own and readily answers all my questions that I have. He also makes suggestions that he thinks would be best for me and gives me time to consider them."
Keren"Emily was very thorough and helpful throughout"
Kieran"Very easy to deal with, sorted out my travel plans perfectly."
Colin"Dealing with Danielle was an absolute breeze. We did run into some issues out of Danielle's control but she went above and beyond to get an awesome outcome for us. Super friendly and helpful both over email and over the phone, it was our first experience going through a travel agent as usually we organise holidays ourselves so a great first impression was made. Thank you Danielle"
Tina"Fast and prompt service"
Patricia"Rachael is easy to talk to"
Cecilia"Very professional, friendly and knowledgeable. Easy to approach and everything done efficiently and on time. Would definitely see Anna again for any future travel plans."
Stephanie"Super helpful - informative. Listened to my requests and provided answers that were relevant and useful. I’m in the older age bracket and Emma made the whole process pleasant and reassuring."
Pauline"Efficient, clearly capable and 'cruise-knowledgeable' - pleasant to deal with and prompt with her responses"
Pamela"Ver knowledgeable and patient with an unusual booking (mixing airlines and cabin class). Went the extra mile to look for cheaper fares."
Stephen"Leonie was amazing, she got me a really good price , her communication was great ."
Johanne"I found her very easy to deal with, she had a nice manner and got the best deal for me."
Mark"Chantelle was so quick to respond, provided me with exactly what I was after, was friendly and super helpful"
Bonita"He went out of his way to find accommodation for my whole family in Rarotonga. Good communication."
Sharon"She is so friendly and willing to help. She is patient and listens to what your needs are and she gets on to addressing things straight away. We achieved an enormous amount on my unscheduled, drop-in visit when I didn't even have an appointment. After the meeting, she summarised what we had done and clearly outlined the next steps to be taken by email."
Christine"Excellent understanding of travel needs and awsome personality and extremely detailed planning skills and knowledge, absolutely amazing job with all Wendy’s expertise"
Frith"Charlotte has been our agent for a very long time, and she knows what we want in a holiday"
Kenneth"She was very helpful and her overall demeanor made us feel comfortable with her from dot one."
John"she is always very good and helps even though we don't know what we want."
Bruce"She is very helpful and friendly"
Analiza"Friendly and easy to talk to. Followed up to make sure we were happy."
Norjohn"Carol is very accommodating regarding our request and she communicates well."
Geoff"Friendly and very helpful with our Rarotonga trip."
Sharyn"Danielle was able to offer advice from experience. She was efficient and provided a complete package that will enable me to travel stress free"
Glenda"Replied in timely manner and answered all my queries"
Katrina"Fast, efficient and helpful for my somewhat- difficult circumstances."
Lorraine"I rated Karen so highly because she went above and beyond to make my travel plans smooth and enjoyable. She was patient, knowledgeable, and kept me updated every step of the way. I really appreciated her genuine care and the personal touch she brought to the experience."
Jayne"Nicky knows what we require for our trips abroad. Nicky makes sure that every aspect of our holiday is in place"
Jerry and Robin"Extremely professional gelpful took her time to sort our travel arrangements"
Grant"Efficient and knowledgeable. Was of great assistance. I am sorry we were not able to book the 22 day through him."
Wendy"Friendly. Very helpful. Make things easy."
Lynda"Vicki done exactly what we asked for and was more than helpful with our flight plans."
Jeffrey"HELPFUL AND PROFESSIONAL, ALSO VERY PROMPT"
Bridget"Very friendly, approachable helpful, willing to listen and advise best options within our budget. Very prompt with communication and answering queries. Would reccomend Monica"
Dianne"Ksenia listened to what I was looking for and followed up with suggestions from which I chose one. She then booked for me. She has answered all my questions and done research as required."
Len"Cheryl promptly provided us with prices for the travel we required plus suggested an alternative tour which better suited our needs. Once we decided to proceed, Cheryl completed our bookings efficiently"
Russell"Celia was very patient with me as I was wanting to find the best deal possible due to my budget. She was very accomodating to our needs and was very efficient with replying."
Kimberley"We always know that we can trust Cheryl 100% with her invaluable service. She is so experienced and always does her best for us. Booking with Cheryl is a no brainer, she will always have our support."
Pip & David"Friendly , knowledgeable, accurate and impressive communicatior"
Christopher John Raymond"Helpful and provides good advices especially in case of flight delayed or cancelations. Inform me of the emergency assistance line. I felt assured of my flight."
Jau Meng"It is always a pleasure to talk with Erin and get her invaluable help."
Joan"WELL INFORMED ABOUT THE TRIPS ON SA L E"
Peter"Friendly and helpful"
Jane and Keith"Erin answered all my questions, was quick to make changes that I requested. There was no hint of pushing to take the deal quoted."
Susan"Gavin made everything easy and fast!"
Timothy"Kim was quick to reply to my initial enquiries and with email follow up. Kim gave me some good options to look over and conciser"
Iain"Everything was great, Lisa was very efficient, unfortunately there was glitch which prevented me from printing my tickets"
John"Previous"
Tiki and Cat"I have some PTSD and brain fog - Tania took extra care to explain things more than once, as I needed, and was extremely lovely about it. It was the first time I met her and warmed to her immediately."
Raewyn"Oliver went to great lengths to make sure we had all the information we needed, made great recommendations and outlined any options available to us. All politely and in great time. Top marks Oliver - an experienced and effective man of travel"
Richard"Everything was easy going"
Neil and Carol"have booked 2 previous overseas holidays with Sam before., the latest being Rarotonga. Sam is knowledgeable about the area, and got us a good price in an excellent area. She also found us an 'Adults only' hotel... Score!"
Ann"Reuben was amazing to work with. Very efficient and communication was excellent. For future travel I will be happy to work with Reuben Thanks so much ??"
Deborah"Fiona is a really friendly and a true professional. she talked through the various flight options so that I had the right connecting flights . i couldn't be happier with the service I recieved and will definately recomment Fiona and The House of Travel to friends and family Linda Seager"
Linda"Pam handled my booking with her usual caring, effective manner. Nothing is too much trouble for her."
Barry"Toni was absolutely awesome in helping me organize my trip."
Douglas"Friendly and helpful making the travel arrangements seemless."
Peter"She obviously knew her stuff, I had lots of confidence in her. She was very pleasant and tried various flight options before settling on the one that was right for me."
Margaret"Kristen has helped us with our travel for the last few years and has always put us in the place to make our travel easy and close to were we want to be. Her knowledge has been very helpful in ensuring we have an easy holiday with great accommodation recommendations. We will be traveling again next year and we will using knowledge to help us with the arrangements."
Stephen Leslie"A bit of a slow start but probably due to me and my confusion. In the end everything was great and all aspects of my travel dealt with."
Helen"Total customer focus. Kimberley was friendly and easy to talk to, she made us feel like we've known each other for a long time. Very helpful Answered all our questions Went the extra mile to make things happen for us i.e extra luggage for us and our grandson We walked away satisfied and felt like we've got a new friend. Meitaki atupaka Kimberley."
Rimareka"I knew it would help to have someone experienced to assist me, and I know her from a shared interest."
Jocelyn"Sandy was lovely to deal with. She was extremely friendly, efficient, knowledgeable and reliable. Nothing was too much trouble and if she said that she would check something and get back to you, she did so."
Robin"She was very helpful and extremely efficient"
Susan"Was really good at assisting me"
Rafer"Glen is so helpful. My husband had to return to The States unexpectedly and Glen organized everything so smoothly. He helped guide us through the process of getting an emergency passport for the U.S and made everything stress free. This is the second time we've booked through Glen and can highly recommend his friendly service."
Blake"Always helpful in when we are trying to decide on what offer to take regarding our trips. looking for the best deal for us. Never a problem for her to look things up on our behalf"
Carol"Lisa suggested tours that we hadn't heard of that worked in with our plans and talked about better ways to travel the countries so we wouldn't be jumping around all over the place. She listened to us, was very easy to talk to and her knowledge was exceptional. The whole experience felt very personalized."
Pamela"Charlotte understands what it is that we like when travelling we can give her a brief of our plans, what we like in our travel flight in regards to seating and hey presto Charlotte has it sorted for us."
Liz"always prompt & helpful finding solutions to my needs"
Donna"She was enthusiastic and prompt with her guidance and help."
Clive"Liz arranged all our flights, accommodation, cruises and a tour for us which I am pleased to let you know went perfectly all the time we were away"
Irene"Gaylene is professional, friendly, knowledgeable, and helpful."
Helen"."
Alyson"I enjoy House of Travel, Nicky looks for the best deals going at the time. It doesn't take her long when she knows your destination to book."
Te Rama"Toni is a very patient & thorough agent. I have known her for over twenty years and she is the reason I continue to use House of Travel. The Rotorua team are very friendly & professional."
Brett"Very friendly and helpful, shared her travel experience and listened to what I wanted."
Katharine"Katie always goes above and beyond. She is the most amazing travel agent. She lets me know as soon as deals come out for the places that we have let Katie know that we wish to travel to. She is very responsive to all emails (even when it is outside of her working hours). I have recommended Katie to all of my friends when they say that want to travel and they too find Katie amazing."
Lisa"Very knowledgeable and helpful."
Paul"The process was very smooth, she answered all my queries and continued to provide feedback as required."
Dale"Rhonda had great suggestions about my trip ....helped with my date selection and help with visas was outstanding"
Phillip"Rosie found flights and accommodation for an upcoming trip that I am taking to join my family on a holiday - and matched up both itineraries."
Graham"Brendon understood I needed urgent support to get to Scotland. He quickly got back to me with travel options and when I decided on a date he made it all happen on the same day."
Katharine"Zero pressure and just got what we were looking for"
Steven"Great support and communication."
Roger"Very prompt to respond to any inquiry, and has been super reliable for previous trips."
Kendell"Naomi was friendly and efficient and helpful."
Sally"no"
Ernie"Debra always gives us great accommodation I trust her ."
Amanda"Kristin has a good understanding of how we like to travel, and provides great suggestions and advice."
Jenny"Nothing too much trouble Easily accessible + expert knowledge Yeh .. a human ?? Expert Willing to share ideas and"
Jacqueline"Just all round great service"
Robert"Lisa is highly competent and knowledgeable but, perhaps more importantly, very friendly and interested in me as a person. She wanted to understand my travel wishes and guided me through the process of booking professionally. I felt I was in good hands!"
Gerardus"Prompt and friendly service that completely met our travel brief."
Jennifer"Carly is very kind and supportive. She is patient and wants to help us. She doesn't mind us asking questions. She has been very helpful. Thank you Carly."
Margaret"Rochelle Hannah-Evans at House of Travel Barrington makes travel arrangements that always work well and she has the measure of the kind of holiday that works well for us. Once when an unforeseen train breakdown occurred that could have spoiled our holiday a simple text to Rochelle had new hotels booked for us well in advance of the other travellers. We would not consider booking with anyone else."
Richard"Jay is very prompt, polite and customer friendly."
ChuenFoong"knowledgable & honest, quick & simple communication,"
Janine"I had very complex travel requirements and she spent considerable time finding the best option that matched all my objectives to the extent possible."
Rosslyn"Was very easy to talk to and nothing was a problem."
Tasha"Excellent service"
Theodora Marie"Friendly and competent"
Gary"Very helpful and patient. Looked into all options. Didn’t mind the crying baby or the breastfeeding"
Vanessa"Listening and patience. Suggested changes. Communication. Ready availability of information. Length of time available for us at appointment time."
Valerie"Easy to deal with, quick with her response back to me. She understands what I am looking for and provides me with different options to make an informed decision."
Lucinda"Exceptional service, industry knowledge and a sense of urgency that produced the best possible result in a time sensitive situation, world class service."
Jack"Very flexibel with our chaginfg Requirements and fast and prompt action"
Jacob"Prompt responses and always goes above and beyond to help us out. Even with difficult requests Brydie is always so accommodating."
Jesse"Madison was helpful and thorough as she searched for my flights. I feel confident in the arrangements made."
Heather"Michelle is detail oriented, has great ideas to offer, is full of handy pointers/tips and tricks. Michelle is also very prompt in replying to any requests or queries."
Karyn"Jess was great to work with. She quickly provided us with a quote and tailored it to meet our specific needs."
Adrianne"We’re very grateful to have Helen plan our overseas travel. From the first point of contact she’s listened, been incredibly helpful with ideas & options, efficient, easy to correspond with, and are impressed with her vast knowledgeable quickly answering any questions we had. We feel in very safe hands with Helen’s extensive travel experience, and organisation skills. Couldn’t wish for anyone better. Thanks Helen!"
Christina"I found her to be friendly, and helpful. She was very patient in showing my friend and I many options to enable us to select the cruise that we have decided on. Nothing was too much trouble."
GAIL"Great knowledge. Very efficient Great to deal with"
Brian"Got me great deals, had just the right amount of contact. Not too pushy but very imformative, only passed on to me what he needed to. Genuine nice bloke with genuine attitiude to help your trip be the best he can make it."
Reuben"Listened to what we wanted and delivered. Professional. Prompt with replies. Gave us a variety of options to consider. Enthusiastic about serving us."
Catherine"Great communication and she was so adaptable to us changing our plans. She had great knowledge which has helped us make what we think will be best decisions for our family holiday"
Angela"Dalwyn worked very hard to meet all our needs at short notice for a very large party."
Patricia"Very personal service, and very knowledgable! Kate understood all the different route options and what would best suit my families needs. Fantastic service!"
Andrea"Glen is always easy to talk to, he listens carefully, plans your itinerary thoughtfully, gives clear instructions and is prompt to reply any questions asked. He takes any special requests into consideration."
Betty"Extremely quick response, Debra listened to what I’d asked for and sorted out everything out for me really well. Now looking forward to the holiday!"
Marilyn"Ellie had everything at her fingertips, extremely knowledgeable, she made our booking a breeze, nothing was too much trouble."
Susanne Laurel"Very helpful knowledgeable and easygoing person,highly recommend."
Bernard"Easy to talk with. Explained the queries that we had. Extremely prompt in making our holiday work for us."
Helen"Approachable, professional, amazing knowledge and advice, offered lots of options and suggestions in every aspect of our planning and bookings."
Cheryl"Really good at her job always number one for us when we travel been a client for years"
Jill"Patrick was great at listening to our ideas but used his knowledge to suggest alternatives that gave us easier travel options. With his advice we opted for less independent travel and have chosen a better tour which ticks all the boxes."
Alexandria"easy communication"
Mrs S Ponnampalam"Professional, communicative with alot of prompt advice on our enquiries"
Elizabeth"We went to House Travel for price compare. Upon meeting Bridget & her offering justifiable alteratives to our itinerary, we decided on the spot to book, even thou the price was higher by 100s of dollars."
Margaret Anne"Very very patient with me"
Lisa"FRIENDLY AND AWARE OF OUR PAST TRAVEL AND NEEDS"
Rex & Janet"Very well organised the whole trip"
Susan"Great communication, very knowledgeable with the areas we are wanting to travel to."
Jodie"Nothing was any problem or bother for her whenever I asked for any information or help."
Susan"On first meeting Kelly she was very polite. She listened attentively to what I needed. She took me through some options which I thought was great. The thing that I appreciated most about Kelly, was how fast she was at getting the best deal for me. Overall I would recommend her highly to friends and family."
Dess"Very helpful and pleasant"
Shona"Erica’s responses are always very quick, and very detailed. She always rings back to answer queries. And she reminds us of things that need actioning, like renewing passports."
Rineke"Lorraine clearly has a heap of knowledge and expertise in the travel industry. We felt confident in our travel decisions after our meeting with her."
Bruce"Great organization 9"
Richard & Glenda"Donna is very efficient and great at weighing up different flight options."
Christopher"Personalized, timely service, looking to find us the best deals to give us the experience we are looking for"
Ann"Darren is amazing :)"
Lisa"Just so helpful and got us a great deal"
Marie"Kristin listened to our requirements and arranged a quote for our consideration within 1 day. We needed an alteration on one part which she achieved very promptly. We have had great service from the Taupo House of Travel team (Kristin and Angela) each time we've used their service."
Bruce"Personable, super-efficient, free and frank advice, on budget."
Rachel"Sarah was friendly & efficient explained everything very clearly, answered any questions we had we are very happy with her service."
Denis"Helpful finding the best fare for me, and extremely pleasant . I didn’t feel rushed"
Judith Anne"Saw an online promotion so we contacted the office by phone"
Carol"Michelle is always prompt to respond and goes above and beyond. Always kind and willing to help."
Taylor"Really lovely to deal with and found exactly what I ask for, so informative as I hadn’t travelled overseas before so needed help lol. Organised it very quickly."
Paula"Very good and friendly service."
Julie"Dalwyn was helpful and prompt in responding to questions and changes to our booking."
Pip"no fluff , said what I needed, gave me options and came back to me with 3 alternatives very quickly. Arranged seating which I have always struggled with and gave us advice re travel insurance etc"
John"Bridget is always professional, helpful and easy to work with. Our holidays booked through Bridget always go without a hitch"
Anna"Sophie was amazing, she was shift in replying to our emails and questions making us feel confident in our decision to book our trip. She was very organized and gave us a variety of travel options while also keeping our needs in mind. She was professional and friendly and we are so glad to be in her care with our holiday."
Kieren"We have traveled extensively for over 40 years, often booking ourselves, but frequently using an agent when requiring a level of expertise. I have no hesitation in saying that Tania has proven on more than one occasion to be “worth her weight in gold”. Her attention to detail when looking at options and bookings, and going the extra mile when we have had an issue has been invaluable. We would not consider using anybody else."
Terry"She was very responsive to our request and was able to help customise the plan for us as we wanted and also propose better deals that suited our family showed a lot of care factor"
Taufeeq"Susie listened to my suggestions, made a few herself and has managed to secure exactly the cruise and tour I researched."
Leanne"Efficient, friendly and a great communicator. Bonnie made the whole experience extremely easy. She understood what we wanted and made sure she provided exactly that."
Sue & Tony"She is our go to for booking our travels….friendly and helpful and knows our requirements"
Rebecca"When I rang to find out the price Bridget was very helpful and informed me about holding tickets etc the next day Catherine sorted put the itinerary and seats and payment as Catherine is the person I usually have but has been away and at thst moment Bridget was away but contacted me with updates via email which was good ,,I have found anytime I contact house travel I get helpful advise and things sorted"
Evelyne"she help us sort out all our question and didn't rush us. She was awesome."
Laura"Prompt relevant information"
Tania"She makes sure that everything is done to make our holiday an amazing no stress experience ."
Sue and Steve"Sarah is extremely patient, has great and honest advice and listens to what I'm looking for and provides the best options."
Fiona"Very helpful and we felt very comfortable with all her recommendations. Delightful young lady and if we plan any future holidays we will definitely ask for Taylas help."
Susan"Nothing is too much trouble for Tania"
Elizabeth"A very fast response and sorted things out beautifully for us."
Vicki"Angela has been super helpful and has already provided so much knowledge and guidance to two young travelers who have no clue where to start. Feeling confident we are in goods hand and that our trip will be amazing."
Courtney Anne"Great listener…got back to us promptly…bubbly ??"
Beverley"Angela was welcoming and friendly, she listened to our needs and catered well for our needs. Angela was positive about finding flights that would suit our needs."
Marie"Bea did her best to accommodate my and my family's needs. She checked in regularly on our progress and also reminded us often of due dates etc"
Bella"Kirstin was very understanding with our emergency booking to South Africa when my Mum passed away. She was able to find flights that fitted our needs exactly in a very short time frame."
Lynn and Al"Very prompt response to our enquiry"
Stephen"Mairead was very knowledgeable and offered valuable advice about Niue. She was easy to deal with and super efficient! Highly recommend Mairead and House of Travel."
Toni Marie"Tiff was amazing to deal with - fast communication, obtained a sensational deal for me and was super cordial throughout. Couldn't ask for better."
Tim"Had bookings through Caitlin before & she is very informative & helpful. Always look forward to dealing with her & I would highly recommend her to others"
Francis"Prompt and very informative"
Colin"Very pleasant and knowledgeable about our holiday to Fiji"
Wendy"Liz was very helpful and responded quickly to my many questions. She was friendly, knowledgeable and polite at all times. Listen to what I wanted and was very patient with my indecisiveness. Took a lot of the stress off me in planning this trip and I even ended up booking group tours when I never thought I would. Liz was the 2nd HOT agent I met with as the first didn’t listen to me and I never heard from them again."
Helen"She explained everything to us and gave us different options for the best out come for us also helped us booked tickets for a event we wanted to attend."
Patricia"Good travel tips."
Judith Grace"She was reasonably prompt in following up on what we needed & good at explaining why pricing didn't match the brochures. She also good a small extention in the full payment date to give time to finalize various aspects of the overall trip."
Shane and Glenda"Excellent customer service. Very helpful and informative."
Justine"Very polite to me, and efficient with my booking. Because I am older and not very good with technology, I prefer to have a ticket in my hand."
Margaret"Minakshi was polite, attentive and completed the quote process very quickly. She also amended our quote twice before we finalised that same day. The prompt and easy response was excellent."
Jolie"Hannah has now helped us twice, and both times she’s been absolutely amazing. She really listens to what we’re after, is so helpful with suggestions, and always so prompt in her replies to make sure every detail is taken care of. We’ve felt completely looked after throughout the process. Any holiday we go on from now will always be booked with Hannah — she makes it such an easy and exciting experience! Couldn’t recommend her more highly!"
Liv"Jess has been very informative regarding travel arrangemnts and vey patient in helping to arrange our payment through international banking!"
Steve"Returned emails and calls promptly. Friendly to deal with. Very helpful at suggesting different things. We are a large family of 19 and he was very professional."
Anne"I was making bookings at short notice, however, Tracey got everything possible in place prior to my departure."
Leslie"She always looks out for me, makes sure I get what I want and makes helpful suggestions."
Monika"Erin promptly replied to my enquiry however the message ‘disappeared’ when I moved it from my spam folder to my inbox. I submitted another enquiry explaining the situation and requesting a different room type. Macarena Griffiths replied promptly stating that Erin was away, so she was sending the update and I confirmed the booking. Great and easy service!"
Lauren"Carly was fantastic to deal with—she responded promptly to our enquiry, provided a clear and competitive quote, and answered all our questions with professionalism and care. The itinerary she put together was detailed and thoughtfully laid out, offering us a range of great options. Her efficiency and attention to detail made the planning process smooth and stress-free. Highly recommended!"
Andrew"She's friendly and makes you feel you can ask her any silly little question"
Fe"Sophie has a pleasant personality was able to give us indepth advice regarding the Australia cruise scene for 2027. She was happy to amend several changes until we where happy with the package deal. More recent she amended flights for WA connection until we were happy with transit times ."
Wendy"Kept me informed promptly and with the info I had asked for. Very friendly and approachable"
Andrea"Hannah is very friendly and has good knowledge and resources to help us make the holiday that we are looking for. We had given up on part of this trip and Hannah made it possible."
Geoffrey"she was lovely and answered all my queries promptly"
Kerrie"We explained to Torin what we wanted and he came back quickly with options"
Clair"Very lovely, I walked in and she helped me straight away even thought she had a booking soon after. Very efficient and nice to deal with :)"
Beth"Always very helpful and listens to all our requirements. Very pleasant to deal with"
Lisa"Provide good service, indicated alternatives and did his best dealing with Air New Zealand. Very organized and easy to deal with."
Colleen"Maree is great. She is pro-active, prompt and a pleasure to work with."
John & Briar"very responsive and helpful"
Blair"Very Helpful and patient, plenty of experience, took plenty of time to set up holiday"
Gregory"I really appreciated the extra effort taken to support me on a Friday night to ensure I had my tour details, sending information after hours, and booking everything at the last minute without hesitation. It made the whole experience seamless and stress-free. Torin found me 2 great tours which meant I didn’t waste the day in KL."
Stacey"Caitlin was very helpful as I haven't traveled myself for sometime, she answered all my questions and was very professional."
Nola"Good professional communication with an engaging personality."
Leigh"Cullan has helped us previously, and we were happy to use him again to help with organising our new trip. He is knowledgeable and offers helpful advice while being able to incorporate our wishes into the itinerary. His communication, both face-to-face and by email, is always clear."
Mark"Jay was great sorted us with what we wanted"
Murray"Because he is always extremely helpful and nothing seems a problem"
Karmel"My whole experience booking our U.K trip was so easy. Justine was so on to it. She listened to what I was looking for and made it happen."
Debbie"Kelsey was very helpful and understanding"
Mr & Mrs Rook"Lisa is always great at suggesting hotels and experiences that she knows we would like."
Susanne"Always professional"
Barry"Emma understood and listened to our travel plans and gave us some good options. Very friendly young lady."
Lorraine"very professional no stress very helpful and prompt"
Gary"Petra has world wide experience, knows the travel industry, is excellent and always gets your arrangements sorted very quickly, outlines the best options available and responds immediately to get them booked"
David"Pam as our consultant did an exceptional job. All our booking were exactly what we wanted with no hassles."
Kelvin"very helpful and positive to work with agents"
Claire"Megan was very helpful and friendly..gathered the information I required in a timely manner..."
Judith"Bridget was easy to make a time to meet with, friendly to interact with, gave great options for our trip planning, and listened so well to our requirements and thoughts."
Fiona"He was very helpful and sorted out our travel promptly."
Pauline"Helpful, offered alternative ideas. Researched while we waited,"
Donna"Responsive, immediate action, exactly as required."
Meinhard"Karen was very prompt to answer our queries. She has provided us with a fantastic itinery and suggestions along the way. Thanks for all your help Karen!!"
Alexander"We liked his calm relaxed reassuring manner. We felt listened to and he responded to our requests."
Brenda"The usual prompt responses and full details"
John"Rachael was prompt and efficient and she listened to our needs and gave us what we wanted."
Greg and Jen"we had a very complex travel itinery which he put together very nicely. he even managed to save us some money"
Julian"Nicky has good info and is lovely."
Marion and Rod"Liz effectively developed an excellent itinerary that she happily fine tuned to meet my specific limitations and seating requests. This was achieved within a pressing timeframe that required her to go out of her way to complete. Thank you Liz!"
Kerri & Phillip"Always helpful and responsive."
Christine"Competent and knowledgeable and willing to go the extra mile to accommodate our preferences. Friendly and quick to respond to emails and questions."
Alison"Robbie was very friendly and helpful, he was able to offer me the best options that suited my travel needs. He replied to emails very quickly and presented me with an excellent itinerary. I am very happy with the service Robbie provided and I would not hesitate to call on him again when I travel next. He is an asset to your team and I highly reccomend his services to any new customers. I give Robbie an A++ rating"
Ricky"He was honest, talked about what we wanted and planned accordingly"
Peter"She’s awesome. Very efficient, listens. is prompt and comes across (all done on line) as very friendly."
Lyndon"Angela always provides a great service."
Helen"I believe it was Molly? I sent an enquiry in after friends had already booked their holiday via HOT and she got back to me that next morning with the same package they had booked. I had appreciated how quickly she got back to me and made the whole process seamless."
Brooke"We have used him for years as he knows our wants, also he has the right manor. Good one Brendon"
Andrew"Monica comes back to us quickly and with what we request. After working with Monica for 2 trips now, she is getting to know our preferences."
Rebekah"Written details and helpful and friendly personality"
Glenis"Gave plenty of options and helped us get the best for us very happy"
David"Sally was very patient and helpful as she delt with our various needs. Her experience and understanding were much appreciated; as well as her sense of humour."
Rose"Easy to talk to and very helpful in her advice about my trip. Traveling solo I was feeling a bit unsure, but she talked through all the options and gave good tips. Followed through with questions and got back to me with information promptly."
Susan Elizabeth"very efficient and easy to talk to.She understood quickly what I wanted and gave me options to think on.After that I went back to the office and signed up and next morning she was able to upgrade flights as I requested."
Denise"He was happy to help with my enquiry. Whereas HOT Albany said that they couldn’t help me with my enquiry. This was disappointing as obviously they could help me they mustn’t of wanted to take money though. Browns bay branch was so helpful and efficient"
Nadine"Anna has organized our holidays over a number of years and she understands our requirements. She responds quickly to all our questions."
Vanda & Alistair"Friendliness, courtesy, and most importantly efficiency and communication"
Ann"Very friendly and nothing a bother to help us with our trip :)"
Robyn"There knowledge of the market and in giving there customer a first rate experience of great travel."
Brian"Kristin listened to our requirements and had an itinerary to us promptly."
Richard"Very thorough with great advice given"
Margaret"Monica very efficiently dealt with my travel plans. Because it was a group booking I thought she did a magnificent job of getting us all sorted in a very timely fashion."
Lorraine"Tiff was amazing to work with. Informative, great communication. She made the process simple and exciting!"
Jessie"Tracey has made our oversea trip so much easier. I've always done all our travel plans and it's always stressful that I've done it all right. I'm very appreciative to have Traceys help."
Diane"Toni always delivers a top experience, when see organises travel for me."
Murray"Listened to our needs, made appropriate suggestions, coped with our changes and fluid thoughts and I know she'll be available to book our Europe extensions and internal USA flights when we have planned them"
MARY"Very kind and good at explaining the different options of flights, especially with us travelling with a small kid for the first time. Quick and easy service with good communication."
Jonas"Amazing helpful person to deal with! her knowledge on the best deals blew me away and she found flights that were ideal timewise especially given they are long haul. She took the stress out of planning this big trip and I have been recommending everyone to her! Nicole is a great asset to your organisation!"
kirsty"Namrata was amazing in planning our rather fiddly trip. Multiple different Flights and accomadation sorted, insurance booked. All swt for a trip that would have been a nightmare to try and book ourselves!"
Joanna"Very professional, knowledgeable and friendly"
Helene Nicola"had good ideas how to travel alone for the first time.. very helpful"
Bruce and Merilyn"Jordi was vy accommodating, friendly and obliging. She was vy happy to answer any questions we asked her with a smile."
Ross & Barbara"Kate was knowledgeable and easy to speak to."
Susan"Mathew listened to what our wishes were, made suggestions and provided us with a range of options. He was knowledgeable and provided his opinions based on experience. It allowed us to make informed decisions which we are happy with."
Keith"sHE IS VERY EFFICIANT"
Vincent"Claire is so helpful and friendly and made me feel that nothing was too much trouble for her to do to ensure that our trip is going to be perfect, from arranging flights, accomodation and trains, exceptional effort on her part."
Madison Grace"Great information given, always happy to help."
Pam"Friendly and professional Offered practical suggestions and solutions"
Mary"Going out of her way"
Brogan"She helps you by going to do the extra mile to achieve your goal. She stays friendly all the time, despite problems with our card. She welcomes every customer coming in as friends."
Tonny"Oliver was helpful regarding responses to my questions, re assistance for me getting on and off the planes."
Gwynneth"Angela was very attentive to our needs. The organization of the trip was done seamlessly romantic first contact to paying deposit. She updated me at every step"
Janet Elizabeth"We travel overseas regularly, and always get the best service from Hayley, from great suggestions on where to go plus all the help and advice we need. The accommodation she books for us is top notch and very central to where we need to be and the flights and flight times are always well thought through giving us plenty of time to get to the airport and time to meet requirements at our destinations. We look forward to our next adventure with Hayley and House of Travel. Mary & Les"
Mary"Very pleasant experience with a knowledgeable and friendly agent. Prompt processing and a great price, thank you"
Paul"Kelly has been very efficient and found exactly what we wanted."
Susan Jane"My partner had to travel for an unexpected funeral. Vicki could see I was exhausted and stressed, she pulled everything together for us at a fantastic price. She was kind and sensitive to our situation. I will definitely be using her service again. Hopefully under happier circumstances."
Pao"I told Jo Beddard what I wanted for my trip to London and she came back to me promptly with exaclty the right itinerary and at a very good price."
Elizabeth"He always tries to get me the best deal and listens to my requirements,"
Fiona"Very helpful with good suggestions and was easily contacted. We are going to plan the rest of the trip with her help."
Trish & Isaac"Sharon gets me sorted out in no time at all."
Tony"Very helpful and pleasant to communicate with. She found us the best deal by looking into different options. Pricing was better than other quotes we had."
Georgina Lee"Efficient and friendly service"
Ian"Anna is amazing with communication very fast at replying to emails. Anna is great at finding exactly what we are after for our holiday."
Sharon"Very obliging and friendly, made good suggestions or found the best deal and gave good recommendations"
Catherine"Very efficient Speedy service"
Cheryl and Tony"Trudy was prompt and appreciated the urgency around our requirements. Our booking was confirmed exactly to our preferences within a couple of hours."
Alistair"Josephine was very pleasant, helpful and efficient. I knew what I wanted and she was able to confirm she could help in minutes"
Alistair"Lisa at HOT Whangarei, was informative efficient and got the best bookings and prices quickly.. so easy to deal with."
Felicity"very knowledgeable, friendly and responsive"
Kellie"Charlotte listens well to want we want and she designs an awesome holiday for us."
Fleur"Amy booked our travel, accommodation and activities in no time at all even though it was a little complicated and short notice."
Teneille"Bea competence happy to help, also any issues that came up were actively resolved quickly. No stone unturned, to make sure I got what I needed. All with kindness. A wonderful travel agent, and one of the best I’ve had. Highly recommended. Gale Pickles"
Gale"Very efficient, great communication"
Esther"Very efficient. Not a problem to change details to suit us. All details were in keeping with what we wanted."
Warren"She was very helpful. She suggested different ways we could do the trip, gave me heaps if information."
Catherine"Bridget was friendly and accomodating. She made sure our holiday needs were met and explained everything quite thoroughly."
Natasha"Dealt cost effectively with a tricky ticketing problem, at short notice."
Joan"She goes above and beyond to make sure everything is in order"
Colin"Chloe is always super helpful and patient when I'm trying to decide what I want!"
Joanne"She was very onto it, providing in-depth options, and even gave tours we had not thought about. Her replies were fast and polite."
Lucy"Friendly and super helpful"
Marcelle Maree"Allways very efficient and gave us options on what was available. I felt I was spoilt"
Errol"I recently booked a trip with the help of Melissa, and I couldn’t be more impressed. She was incredibly efficient, straightforward, and made the entire process feel effortless. From start to finish, everything was a breeze with no confusion, no delays, just smooth and professional service. It’s clear she knows exactly what she’s doing, and she saved me time and stress. Highly recommend working with her if you want travel planning made easy!"
Maggy"Rochelle always finds a package that exactly meets our needs."
Kenneth"Very responsive. Good suggestions re travel options and listens to what you want."
Ngaire"Great and friendly advice and guidance to get us the best itinerary at the best possible cost."
Ravindran"nothing was a problem changed dates three times"
Malcolm"Shelley always makes us feel very welcome and nothing is too much trouble. Her responses are always prompt and helpful."
Kath"Service with a smile"
Maree"easy to work with"
Whakaiti Robert"After talking with Carol earlier in the year she knew exactly the fit I needed for my trip to UK and kept an eye on the flights when they became available. I’m delighted that the flight is now all booked. Great service and advise, totally professional."
Susan"Extremely helpfully and knowledgeable."
Prue"Megan is very fast and efficient with her work. An amazing person to deal with over email and very kind. An absolute pleasure!"
Ella"Jazmin listened to what we wanted. Her suggestions were spot on and appreciated. Was a great experience planning our trip. All our expectations were met. We will definitely be using Jazmin again. Thank you ??"
Sara"Great response to an email query. Patient and prompt to answer queries ."
Nicola"She’s a legend who writes her own press releases,."
Jeremy"I just called in with no appt and she was very welcoming. She did some quotes for me and we discussed insurance. She emailed me the quotes very quickly. Because of her welcoming and helpful ways, I decided to call in again to do the insurance with her."
Judith"Moni is very knowledgeable and is so lovely to deal with"
Claire"She was on hand to help with hotel issue in Memphis . All sorted thanks to Jessica"
Mike"Very patient, helped me narrow down my wide choices. Found very competitive deals. Great communication."
Cath"Lee is very organized and gets things done quickly with no fuss. Giving options"
Carolyn"Kelly-Ann’s expertise was friendly, responsive, wise and gave us confidence booking travel to Ireland and France . She shared additional information about routes to fly and accommodation too."
Joanne"Harrie was attentive and dealt with all the details for my trip. He made the whole process easy and took all the stress out of the whole process."
Dean"I needed to book urgent flights due to a medical emergency for a family member in uk. She went above and beyond to get me on a flight to uk that day.."
Luci"Listened to us, very quick and efficient. A nice lady very pleasant. Would advise people to go to her"
Maud"She was informative, had good knowledge of our travel requirements. She was prompt and friendly."
Murray"Brenda is extremely welcoming and very efficient. She listens to what we request / suggest and just does it - no fuss and no drama. She has good suggestions re hotels and activities. We always have confidence in Brenda. She is an excellent travel agent and a very nice friendly person."
Mary"Chloe was outstanding. We had not travelled to any of the places on our itinerary before and she was incredibly helpful with advice and recommendations. We felt so confident having her looking after us."
Manny"Monica was very helpful and efficient in organising our travel schedule to suit our plans."
Jean"Brydie is always pleased to see us. She listens to our requests and quickly provides good options."
Michael"I have booked a holiday previously thru Leanne and she did a great job. It was my first overseas trip by myself and she gave good advice and listened to me. I felt the trip went well due to her good organisation. From hotels to airport drop offs and pick ups. That is why have returned to her to organise my next adventure. She is very friendly and easy to talk to."
Margaret"Maree is our 'go to' travel consultant - she arranged our first overseas trip in 2007 when she worked in Hamilton and we were pleasantly surprised when we moved to Papamoa, that she still worked for House of Travel. We has absolute faith in Maree."
Trish"Prompt and clear information"
Diane"I enjoyed working with Megan to get the flights my partner and I needed for our short holiday to Australia. Nothing was a problem to her. Thank you."
Maureen"Charlotte listened to want we were looking for in a holiday and came up with 2 options. She kept it in our budget. Really pleased with her and its not the first time she has come through for us"
Andrew"Communication was great, nothing was a problem. Answered all of our questions with ease."
Rebecca"Debra was Very friendly and welcoming. she listened us and understood our needs. She recommended us best deals according to our priorities."
Gurdeep"Tracey was the most cooperative and efficient agent"
Konstantin"She listens well and has good suggestions"
Sandra"Dalwyn provided great service;great travel ideas and options and was a delight to deal with"
Alan"She was friendly and went over and beyond to explain other things that I needed to look out for. She searched for many options that could suit my needs and answered all my questions to my satisfaction"
Needed"efficient"
Greg"Minji was always prompt with responses and would ask follow up questions around our travel plans."
Campbell Thomas"Sarah listened to our needs for our family holiday. She is very knowledgeable and friendly to deal with. She has provided an excellent service so far."
Sarah"Everything is seamless and I don't have to worry."
Carolyn"Prompt reply to my query, good communication plus she updated me on a possible future travel opportunity which I hadn't expected."
Debs"She was very helpful in finding the right flights at the right price that suited my budget. Djana went out of her way to make sure that I was well informed with what she was doing. She is a pleasure to work with and has a great sense of humour. Keep up the great work Djana and thank you so much for helping me book my airfares and seats for my holiday."
Lesley"Bridget was very friendly and welcoming. She listened to what I was looking for in my travrl plans, found and booked my airfares. All the relevant information was sent to me promptly."
Alison"Anna is always friendly, professional and very prompt with communication and bookings. Great advice and service, will be back Anna!"
Marie"Made our booking experience so easy"
Craig"My trip to Sidney last year was a nightmare. Getting Covid having to change my flights. Comunication wit h Carly was amazing so helpfull. Have just booked with Carly off to Sydney again in October hoping my trip this year is better than last year. Many thanks Carly. Kaye Clarke."
Kaye"We were late(my mistake!) and she very obviously had a full schedule but nothing was too much trouble nor were we hurried at any point. Suzanne’s patience was amazing- and it was the first time we had met. She explained every choice fully giving us time to discuss options fully informed. Follow up was prompt and very clear."
Margaret & Graeme"He listened to what we were looking for and provided a range of options suitable to our budget."
Kerri"Prompt answers gd knowledge for accommodation. Remember who I was from last travel arrangements."
Patricia & Neville"She is always helpful and she helps me even with visa applications, etc. It is easy to communicate with her."
Ursula"Jo did a very good job of details and offering different options."
Suzanne"Cheryl is very approachable, nothing is too much trouble for her to do such as amending flights, dates and times etc. I am very satisfied and comfortable with her as my travel agent."
Maurine"all good every thing fell into place happy about getting accomodation in glasgow handy to tube and food walked out of house of travel feeling very good about the trip"
Bob"Listened to everything we needed and wanted. Got onto our inquiries with the airline very quickly and got answers asap."
Evie"She fitted me in and had done her research before I arrived. And was patient while I took a call."
Jo"Very efficient service, friendly and very helpful."
Joy"Adrienne was incredibly helpful and professional, and nothing was a problem for her with our travel plans. She is also very knowledgeable and was able to give us lots of useful travel tips specific to our trip"
Cecilia"Dhawal was very quick in responding to my questions/requests and very knowledgeable about our trip. He was also very helpful as he made sure that all our requests are covered. We are thankful that he is our travel agent for our trip."
Jason"The response was so quick and satisfactory."
Sadhna"Very quick response much appreciated due to difficult circumstances of my travel"
Barbara"I contacted Jolene because she has assisted us previously and was very helpful and pleasant/easy to communicate with. She always replies quickly and provided a few choices in flight classes and prices as requested which must make more work for her, so very gratefully for this. Only for me to add stopovers, hotels and transfers before finalizing the booking. Have recommended her to friends."
Janeelizabethlindsay"So efficient & gave us a lot of great ideas with our planning of flight’s & ideas"
Michael & Ngaire"Jo is helpful and thorough through the planning process offering excellent options and with the client's best interests at heart. Professional."
Ross"Very knowledgeable and responsive"
Christopher"seeing an advert from flight centre and being able to offer a better package"
Bob"Actually Peta is away, so we had some of her assistants, they were very helpful indeed. So thank you."
Susan"She knew what she was talking about. Very experienced and had been to Samosa beforehand."
Valmai"She told us what we needed know plus she was friendly and helpful"
Suzanne"Since contacting Charlotte regarding our planned trip, Charlotte has been proactive and organised. She has had lots of great suggestions and we are very happy how she has engaged with us on the planning of our trip."
Joy"She was super knowledgeable and very helpful. She was also very friendly and quick."
Heather"She was very friendly, knowledgeable and helpful."
Marion"We told her last year we wanted to go to the F1. When the event tickets became available, she emailed to let us know and we promptly got booked in. Jo looked for the best rates for us."
Deborah"I’ve booked travel with Tracie a few times now because she makes the process so easy, always provides me a detailed comparison of my options and is very timely. You know your trip will be well organised, support is there if you need it and it allows you to focus on the trip and less on the stress of organising."
Aleesha"Gaylene really digs deep to get best results. Looks at all the options."
Gerald"Fast great service.she understood out needs and helped us with our plans"
Renate"She is approachable, pleasant, helpful, prompt in dealing with our enquiries."
Robin"Darryl Sandri is very efficient and understands what we want. We are quite picky in the flights that we want."
Daniel"Very prompt response and provided excellent service and recommendations"
Andrew"We have dealt with Bridget before and didn’t hesitate when making our latest booking Great to communicate with Friendly, fast and efficient and full of many helpful ideas"
Paula"Friendly and professional"
Richard"Christine was so helpful and nothing was too hard for you, she was amazing"
Sandi"I have worked with Glenn before. He always make planning a trip stress free I have not issues recommending Glen to my family & friends. I already have."
Donna"Pauline greeted us with a friendly smile very helpful looked at all possible scenarios for us to consider."
Renier"Nothing was too much trouble Carla was super helpful"
Judith"Natasha used her personal recommendations and wide knowledge to take care of our large group booking with ease."
Robert"Prompt contact super organised when I went to meet him offered option to book rental car etc which we hadn’t thought of"
Margot"Djana had an awesome personality and very receptive"
susan"He found us good flights at a good price and very quickly"
Viv & Chris"Gary has prepared many trips for us before and always does a marvellous job."
Zenda Mary"Danielle organised my last journey and I knew she would be really great with this one. She made good suggestions and found the right flights and accommodation"
Mary"Robbie offered suggestions to our travel plans and was happy to make changes to our reservations."
Linda"Anna is friendly, greeted me using my name . Anna has made done suggestions in regard to booking my hotel ?? n London and how I could break up my return flight ."
Ana"Nicole is always friendly and willing to listen to my requests and goes out of her way to find better solutions"
Nathaniel"We have booked a holiday to Asia for this year and were starting our planning for 2026 to the UK. Jay listened to everything we said and offered suggestions that were great. We have further planning to do for our UK trip which Jay will be a big part of. We have been with Jay for a few years and will continue to go to him because he knows what we like and goes out of his way to get it."
Beverly"Very pleasant & efficient way she dealt with my request for Travel arrangements"
Christine"Very prompt and efficient and able to get back to me every time after I emailed her like 30 times in a row changing things. ??Very happy with the options she gave us as a family and thrilled with the place and price we settled on. A+"
Jennifer"Very helpful Listened to my suggestions"
Desiree"Quick response. Worked out a GREAT deal with flights. Followed up with offer to sort out accommodation too."
Wendy"Angela was very easy to deal with from the time we met her, She helped us organise our River cruise next Year as it was our first time, was only to happy to answer questions, nothing was to much trouble, would recommend her ."
Steven"Carmel was very approachable and got back to us swiftly with any questions we had. Also very tolerant of our many changes before committing to our European travel."
Rosemary"Great service and very helpful"
Nisha"Responsive. Lets me know when airlines are changing things if I haven't paid and find me the best deal."
Robyn"Liz knew where we were going and helped us get the best value for money. Also very helpful when we changed our plans"
Kristina"I ask a lot of questions and trying to find the best places to stay to get what I would like for my family and she was very happy trying to find something that would suit us"
Sheryl"Came up with great options I had not considered"
Doug & Debbie"Chloe was very proactive and always responded to my email correspondence in a timely manner. And she was very accommodating in helping me with the changes I had to make to the flight planning arrangements"
David"Lisa was very helpful with her information and advice ... and really prompt with getting options to us to consider and choose from."
Murray"Angela provided super efficient and fast service, she asked the right questions to ensure we were covered from start to finish for our trip."
Therese Gwen"Angela knows exactly what I need and delivers every time."
Tina"very nice - helped with planning and options"
Nathan"She was an excellent listener, and was very knowledgeable about the places we wanted to go"
Joanne"very efficient"
Anthony"Kirsty was very helpful and prompt in sending through the initial and updated quotes"
Lachlan Robert"I gave Gary my preferred dates and destination and that was all I needed to do . He sorted it all perfectly."
Jackie"Emily was very knowledgeable and helpful with our travel plans. She recommended better travel dates and once the decision was made she was quick at getting the bookings sorted for us."
Jon"She carefully researches the best flight options."
Delight"Lee, as always on the ball."
Colin"We have been very happy with Gaylene from previous experiences so very happy to work with with her again"
Christopher"He was quick in answering emails, suppling infi."
Sonette"She was easy to deal with and tried to get me the best deal but the first package was booked out so went with another"
Annette"Prompt action and upfront communication, with great knowledge"
Terence"Amy was very friendly and most helpful. She listened to what we want a give us some great options."
Valerie"She was very helpful and went out of her way to sort out my flights."
Claire"i went in to the shop and they told me they were busy, but yet they still made time for me. I totally appreciated the help."
Sarah"She helped us with our holiday booking and explained it thoroughly the details. She’s also very welcoming and didbour request for the flights. Anyway, I am a returning customer. All of my bookings going back home was done by HOT Johnsonville."
Gianne"Very relaxed inter action and smooth passage to issuing of ticket"
Gordon"Prompt, responsive and helpful"
Bridget"Friendly and knowledgeable. Great service with each interaction. I will definitely use her services again."
Trevor"Extremely efficient & friendly service from initial enquiry to booking."
Linda"Calming yet efficient (even with one only one arm in use). She answered all our stupid questions with patience and grace. Would be thrilled if we could book all our trips in the future with her."
Taya and Duncan"Hi easy going, relaxed style combined with his very knowledgeable and professional service"
Terrance"Angela was friendly, knowledgable and understood the complexities of our travel plan. We wanted to achieve a lot in a limited time and with a limited budget. She listened, came up with a variety of options, was happy to revise and then helped us to get it right for our group of four. She kept in touch via email and then met to further discuss ides. I didn't feel rushed into making a hasty decision which I appreciated."
Caroline"Very helpful with our request sorted quickly and great to deal with"
Paul"On to our requests straight away and kept us up to date with what was required"
Murray"Raelene always replies promptly to emails and is most obliging to any requests made. You have the impression she is genuinely interested in you as a person"
Yvonne"Jonathan is very knowledgeable about a vast number of places in the world and is very good at advising of the pluses and minuses of one area over another. He is thorough and efficient with excellent communication skills and responds to queries very quickly. With his expertise we organised a 5 country European holiday, including tours, accommodation, flights and a river cruise in just over 6 days."
Tania"Bridget was very friendly, knowledgeable and helpful. Everything you want in a travel agent really. And she has been very tolerant of our changing requirements."
Martine"Lovely person easy to work with and helped that she had already been there"
Pam"Amanda was very efficient and quick with responding to my email with different options which helped my budget"
Paula"Thorough knowledge of available services and able to give excellent advice on the best options to choose."
Anthony"Toni organised our trip in 4days! Very efficient & helpful Always got back to us promptly Provided us with day to day itineraries of our trip & all information we would need to know-she’s a ??"
Linda"Amy was fantastic, we told her the details we were after, she said instead of sitting around go for a walk, when we got back, Amy had sorted just what we are after, confirmed . dept . all done ,"
Diane Gail"Jason never shows frustration when I change dates every 5 mins, It must drive him nuts but he always responds quickly and with a smile"
Alison"She was helpful and explained things clearly very easy to deal with"
Carolyn".Karen is the true professional and very knowledgeable in all sectors of the industry"
Allan"Understood what I was looking for and provided great options., Great wealth of knowledge and very prompt follow up to all queries."
Bonnie"Friendly efficient and obliging."
Carol June"Jasmine was extremely helpful & suggested alternative routes for us for our US flights. For our Thailand trip she arranged our deal for our group & found the best prices. Superior customer service"
Victoria"Kelly Just sorted everything without any issues. She was quite to respond to questions and very easy to engage with. We love that she has taken cost into consideration for us and negotiated with airlines. Kelly is amazing!"
Michelle Jane"She was very helpful and knowledgeable in looking for the best flights and connections for us ."
Mary"Our entire trip was very well managed and nothing was a bother to Debra"
Mary"Jenny is easy to deal with and is always mindful of my needs. Her knowledge of Travel is vast and she is informative and offers warnings of some of the places that I should avoid. The best interest of my needs always to the fore"
Peter"She was very helpful as I was purchasing a gift voucher for someone else. Explained well how we could do it as had to get invoice to prepay."
Alby"I have dealt with Sarah on numerous occasions and she goes above and beyond every time to ensure that I have the best trips possible."
Holly"She always makes our bookings keeping our interests in mind."
Wendy & Peter"Her pace. Her proficiency. The end product I was presented with. An enthusiastic person."
Maurice"Alana is the ultimate dream travel agent. She is so full of energy and her professional approach is second to none! She promptly delivered what I required and was fully informative regarding other requirements that will see me relocating overseas. If I was an employer she would be top of the list without any doubts! She should be high commended for her professional approach and customer service!"
Sandy"Prompt response to my fairly urgent needs"
Peter"Wet helpful- listened to what I wanted - prompt - supportive to my circumstances."
Amanda Jane"She was very helpful, pleasent and engaging. Our travel requirements were sorted very efficiently."
Terry"Angela was very knowledgeable and efficient. She took all the stress out of planning our holiday and we are now excited to be counting down the days to our departure."
Stephen Charles"I enjoyed meeting Jenny. I haven’t travelled for years and was a bit anxious but Jenny sorted things out for me, so all is good"
Greta"She was lovely to deal with and very helpful"
Allie"Erin always responds promptly to our requests and presents us with great options to suit our travel budget."
Ardie and Wendy"Helpful advice. Quick response times and follow up comms to make sure all was clear."
Jason"Well informed, pleasant to deal with, prompt attention."
Kaye"Easy to deal with."
Anthony"Very helpful. Replied to our emails quickly and with good information. Helped us with our decision making."
Gerard"Carmel was helpful, prompt and informative answering all my inquiries as well as providing different options"
Kim"Expieriened salesperson who gave us options and good suggestions"
Daniel"Efficient and helpful"
Faye"This is my 1st international trip and Chevonne answered all my 'naive' questions patiently."
Heather"She welcomed me the moment I stepped in the door. I felt noticed. Jordie service was efficient and there was great communication . Nice work ."
Alison"Robyn was incredibly responsive. She really listened to my needs and delivered. Highly recommend."
Amy"Rebekah was very helpful sorting out flights for our trip to Australia"
Judy and Sam"Not only Kylie but also Amanda Radovanovich very patiently helped me to get my air tickets sorted very quickly. I know I can always count on them."
Roberta"She is amazing, nothing is a trouble abd she makes you feel like you are her customer"
Sue"As usual quick effinite and got me a good deal."
Wayne"We completely trust Cheryl with all our travel needs. She is always efficient and follows through and always makes sure that everything is the best for what we want and need. We never worry about anything travel related."
Raewyn"very knowledgeable and obliging"
Colin"She did nothing wrong? I HATE doing surveys. I will be skipping over any more of these fluffy questions"
David"Great communication. Genuine and knowledgeable. Approachable."
Grant"Amazing , under a very short time frame Carol organised 19 people’s travel to Europe, which had extremely complex itineraries. She gave expert advice on cruises and travel to unusual new locations,"
Rose & Velko"Very knowledgeable, friendly, helpful and great to deal with. Follow communications and confirmations were excellent. Advise on further actions were very informative and useful"
Steven"Extremely helpful looking at all options and possibilities to tie our travel wishes into a viable trip"
Denis"we put in a deposit for a trip to Vanuatu but Vanessa returned to us that, that price was no longer available and would cost more, we then changed the trip to Fiji at Beachcomber but had nt decided on where to stay for one night at front end of trip and 4 nights at end of trip, it was a bit of a muck around on my end but she helped us through and we got sorted after an hour or so"
Andrew"I was a walk in and her service was immediate and efficient."
Julian"Very friendly. Looked into my different options. Gave good advice."
Debbie"Natasha was recommended to me and I found her to be very helpful in planning my overseas travel. She helped me through my stress which I appreciated very much."
Dianne"Jordie went the extra mile & got us where we want to go. Thank you Jordie."
Kathyrn and Maxwell"Very helpfull with lots of options"
Lloyd"Jan was very helpful and prompt when looking into options for our trip, especially since it was very last minute and places were quite booked up already. She did a great job organising our trip in a short amount of time."
Christopher"Sandy is always a pleasure to deal with. She responds quickly to requests and is always willing to assist."
Nicola"Toni was quick to get pricing to us and we felt very comfortable dealing with her."
Stephen"Lisa is very welcoming, cheerful, helpful, efficient and knowlegeable."
Peter"My experience with Rebecca was fantastic. She is friendly and approachable, and put together an itinerary and pricing quickly for me. She also offered helpful tips on where to look for luggage storage on my journey and things I could do while on long stopovers."
Maria"Kristin is friendly, efficient & knowledgeable. I hadn't made an appointment & she was very welcoming. I was also impressed with the email she sent me & all the information attached."
Lynda"Gave me what I asked for and made sensible suggestions"
Janne"Tania was attentive organised had wonderful suggestions . Tania answered any questions thoroughly and was very friendly courteous and efficient. We can't believe our luck at having found her!"
Joanne"Prompt service from tim plus options given for rental car hire"
Kevin"Always got back to me with any concerns or queries in a timely manner ie within 48 hrs Very clear and pleasant calm instructions Akways happy to address my queries and her pleasant manner Very professional and informative about travel info Understands my perspective and endeavours to meet our requirements within travel guidelines Will definitely request for Jade to manage my future travel arrangements"
Adele"Fiona was very pleasant and truthful. She has been to the destination we booked and gave good advice and recommendations."
Fay"Brent is prompt. He has all the information we needed, or went and got it. Love that he has been to the places himself, so speaking from experience. Friendly and nothing seems like a problem."
Lynette"Very knowledgeable and I know I can trust him to work in my interests."
Ian"She was really efficient and super-fast at replying so was so happy as I knew my window of "should I be doing this" was little haha"
Trilby"Erica provides excellent customer service. Always gets back to you, and if there is going to be a delay she will let you know."
Susan & Christopher"She answered very promptly to my emails & ph. calls Also sent links of the houseboat we interested in going in She was interested in our choices and offered good information."
Marilynn Ruth"Just so easy to deal with. Nothing is a problem."
Heather"She was wonderful and very helpful. I really appreciate her advice."
Daniela"Amanda did everything to get the best desl for us. Not only the best but also the easiest as we are both pensioners"
Albert"Zoe listened to us and was very prompt with her correspondence.She had great suggestions and went beyond what we expected.Wonderful service."
Susan Jean"Very pleasant to deal with. Sorted out flights etc quickly. Offered various options to pick from."
Susan Katharine"Good communication and prompt with email replies."
Sonja"Very easy to deal with. Very helpful, knowledgeable and prompt communication. Nothing was too much trouble. She also has a great memory too about previous interactions which really adds a personal touch."
Joanne"Kelly was very efficient, very helpful and really nice"
Debra"Very professional and quick response."
Wolff"We have booked two trips via Lesley. She is very approachable and efficient. From providing quotes to actual booking this was hassle free and would definitely book further travel through Lesley."
Magda"She was so helpful, very pleasant on the phone."
Margaret"Prompt replies. Listened to what we were looking for Great updates"
Maree"He listens to what I want, makes sensible suggestions, has a vast knowledge of the industry, returns correspondence quickly and is exceptionally pleasant to deal with."
Jeannie"Kate knows what we want and need, and never has a problem getting it efficiently. Easy to deal with."
Bruce"Sunisa was friendly and efficient. She was able to care for all our requirements stress free experience for us."
Heather"Very professional great customer service and above all Kristen listens to our specific needs and gives us options to choose."
Jay"Very helpful, made some good suggestions and listened to what we wanted to do."
David"He listens, has a wealth of knowledge, and definitely makes me think outside the box about what options there are for a holiday."
Juliet"Darryl was very approachable, helpful in making alterations to make things work for us, and the best way to get value from our trip, Darryl has a lot of knowledge which we appreciated."
Neal & Diane"Promptness of responses"
Anne"Efficient replies and helpful information."
Natasha"She was always so helpful. We have booked with her twice before and will be doing so again for 2026. We have had some difficulties with suppliers that Anna has diligently followed up for us to a satisfactory solution."
Judi"She is a very good representative of your company"
Ruschiel"Very helpful and remembered me from last year and details of the flight I preferred"
Janis"Great service and a smile and nothing is a problem for jasmine to sort So knowledge"
Carolyn"Prompt service, and willingness to adapt to our wishes"
Elizabeth"We have had great customer service, prompt responses to email and have answered all of our questions. We had a big group booking and this process was made easy by the help of Sam."
Helene"Our communication with Teri was all via email, which sometimes can be a little more difficult, but it was super easy. She was very helpful with her recommendations and gave us some options based on exactly what we asked for. I would highly recommend Teri to anyone wanting to book a holiday."
Lea"Prompt response to emails. Very knowledgeable about travel options. Very friendly and engaging."
Andrea"Have had good past experiences with her, and the work she has done for previous travel."
Colin"Prompt friendly service."
Graeme"Claire listened to us and what we were looking for with our travel arrangements. We had a plan for a driving holiday in Tasmania and she worked with that in sorting out our travel and accommodation arrangements. Loved the fact that she did not try and sell us anything we did not want. Took the time to look at alternatives when that was needed - did not feel rushed."
Terry"She went to considerable trouble to find me a flight booking with the stop overs required, reasonable connection times and a much cheaper price than expected. She listened to my needs and found the best solution for me."
Lindsay"Alicia got right on to helping us find best flights and responded immediately to our questions."
Kathryn"She was easy to communicate with, uunderstood what we were looking for and responded promptly to any questions we had"
Christine"We have found the staff very friendly, helpful and to always offered great travel options."
Riwia"She went the extra mile to help my cruise holiday. She also cared I had a hiccup and she sorted it out"
Gordon"Friendly, quick responses, very helpful"
Lisa"He knows my needs, listens carefully and follows through with sound advice and prompt action - I trust him and enjoy working with him"
Margaret"Gary listened to understand what we wanted and quickly found several options that suited. We were pleased with the prompt and friendly service. We're really looking forward to our holiday."
Lucy"I had an idea of what my travel time would look like and she made it possible. Since we had booked separately I wanted to have the same book. She was very helpful."
Ilaisane"Everything was smooth and easy. I appreciated her attention to all that I requested. All done at once and correctly."
Kay Suzanne"Vicki was friendly, courteous travel consultant and demonstrated knowledge and experience. As an older person who has not travelled for a few years I left the store feeling a lot more confident than when I entered and felt quite excited about my trip."
Bridget Ann"Very prompt with our initial query and made time to meet with us at short notice and support us with our holiday plans. Very helpful, insightful, friendly and professional - nothing has phased Aurelie so far with our needs."
Gina"His email response is always fast, and gives good information, alternatives, suggestions, and personal recommendations. When doing a package he provides options so we can get the best deal, whether $$ or convenience."
Helen"Goes out of her way to help with my wants and needs."
Carol"Laila was great with her recommendations and sent us options for us to look at. We ended up booking a trip to Rarotonga and I am so excited as this will be my very first tropical island holiday."
Debbie"Oliver was friendly and asked me the right questions regarding my trip for next year."
Catherine"Helen on the couple of occasions I hv talked to her re travel has always looked at many options for me never made me feel it was a bother and no pressure a very professional travel agent"
Carole"Listened to us and responded promptly. When I requested a change of date, she did it immediately. no problem."
Margaret"Knowledge of the area and accomodation options for the proposed holidays. A good detail man."
Vern and Dawn"She is so pleasant, remembering us from a few years ago and organised our specific wants and needs insisting it was no trouble."
Linley"Helen gave us a thorough & informative itinerary option & great hotel options for our up coming holiday."
Kim"Cheryl has been our travel agent for (I think) over 20 years and we wouldn’t be without her organising our travels all over the world ??"
Wendy & Alden"Prompt, highly efficient, attention to detail, excellent knowledge of travel industry and the House of Travel products. Very well spoken very pleasant understood the needs of her client and treated us with respect."
Gloria"She understood immediately what I wanted from my holiday, she gave me options, her professional and knowledgeable manner impressed me."
Rebecca"Once again, Vicki has done an amazing job, efficient and speedy, perfect outcome"
Susan"Very helpful and listen to what we wonted"
Ron"She is super friendly and welcoming. She knew what she was talking about and has been doing everything to help me set up the perfect trip for a reasonable price."
Samantha Elizabeth"Amazing so patient with 4 people all wanting different things, very knowledgeable and managed to match our budget. Would recommend Naomi to anyone booking a holiday through house of travel."
Joan"Lisa listened to what I wanted in our trip"
Sandra"Very late booking and excellent service provided quickly and efficiently"
Peter"Absolutely amazing service! Angela made the whole process stress-free and so enjoyable. Everything was organised perfectly, and the trip ran so smoothly. Highly recommend!”"
Summer"Fiona was very prompt in answering our request and supplied what we were looking for."
Rosalie"Linda found very good prices on our flight bookings and saved us each over $100 on the flights we had found previously"
Richard"Toni is very knowledgeable, & is able to advise us on what's best for our travel"
Patrick"She was amazing I called in a couple months ago exspressing my interest on a family holiday to Phuket and for her to look out for deals for us told her our budget and when we wanted to travel she came back to us and boom she had listened to all we had asked for and showed us a great deal which we loved and booked and can’t wait to go"
Tommy"Fast, efficient and friendly! Nothing is a problem and having used Megan before knew we were in excellent hands ."
Susan"Holly was very easy to deal with and gave all the information we required when asked. Everything was handled and our bookings made in an extremely efficient manner. Excellent to work with."
Noel and Marilyn"Very helpful staff & very friendly and nice"
Colin"Claire was able to respond to our request and knew exactly the type of holiday we were looking for and gave us options we would be happy with. She was prompt, knowledgeable, and provided wonderful customer service. She did such a great job, I would recommend that more people used travel agents."
Sandy"Great communication, willingness to explore all options, putting up with us changing our minds and adding complexities to travel plans. Always a pleasure to deal with"
Jonathan"Her attention to detail , her advise, and going above and beyond after I couldn’t travel due to an accident has been amazing. And now my trip is rebooked for next year instead and again she’s been amazing taking her time and meeting with us to go over everything"
Paula"Nice cheerful personality. Gave information that we needed in good time."
Robert"Always accommodating and knowledgeable. Seemed as though she explored all options. We’ve yet to travel so I hope she got it right"
Peter"Kylie is always quick to respond and extremely helpful. She works with you to make sure you get the best price for your dream holiday. We always choose custom trips rather then packages and Kylie's brilliant at piecing things together for us."
Ellie"Prompt response to our booking request, gave us options for accommodations plus flights. Included airport transfers so we can just get off the plane and enjoy our holiday. Also included travel insurance so peace of mind in worse case scenario."
Graeme"Recommended by my sister for a complicated plan"
Susan"Mainly just the speedy replies on email, really made the whole process so easy for me. Also another girl Nikki was fast and helpful to get our deposit sorted"
Kim"Could not find a better travel agent to deal with .very friendly and knows her travel stuff"
David"Rachael is always friendly and easy to deal with. She is knowledgeable and professional at all times. Nothing is too much trouble."
Cherie"Always delivers what we ask of her."
John and Jenny"Responsiveness and organisation of our holiday"
Suzanne"Nothing is a problem, she sorts out everything for my guys, I will highly recommend Angela for future travels"
Russell"Detailed quote and responsive"
Phoebe"Helpful advice especially useful because the agent had recently been on the same trip."
Jeff"She gave me good options, was prompt and very helpful."
Shari"We know Bridget through our tennis club and that is primarily the reason we went to see her."
Graham"Pam was very friendly and helpful. She listened to my requirements regarding time and budget and came up with alternatives that I had not thought about, wrapping it all up in a one-stop-shop bundle. And all of this in under half and hour!! She is clearly an expert in her field."
Bernadette"He is always very polite and calm, and gets back to you in a timely manner, always listening to your requirements and proposing the best solutions."
Mirene"Her emails are very friendly. Her replys are on time."
Barbara"Very efficient and confident"
Geoffrey"Vanessa was very helpful with her recommendations and patient as we selected our accommodation"
Vicki"She listened to what we wanted, was super efficient and happy to make small changes to ensure we got the best experience and best value for money."
Melinda"Jenny was so very patient with my son and I. Nothing was too much trouble, she didn't rush us, and she gave us very good advice on how to manage our trip. Jenny also came up with an alternative flight which we would never have considered and which is much more suited to our travel plans. She was recommended to me by a friend and I would certainly recommend Jenny to others."
Lucinda"So pleased with Jazmin, very prompt with communication to answer any questions! Always smiling and pleasant to deal with! Thankyou so much!"
Shirley"Friendly and efficient with quick answers to our queries"
Steven"Andy was very quick to respond to my online, enquiry and replied within 24hrs, to get me the information I needed."
Jessica"All round speedy, professional and relaxed interactions. Angela knows us well and has great patience with our novice questions."
Leslie"Mia went out of her way for us and planned us the perfect family getaway."
Melanie"Very friendly and professional I like the way she got back to me in regards to my travel package so quickly"
Mike"Angela has been so helpful in organising flights, hotels and insurance for me on very short notice. She always goes above and beyond. Her communication is excellent. I highly recommend Angela to all other travelers"
Jan"Great for helping out with my accommodation for Samoa."
Jason"Her efficiency"
Ken"She said hello when I walked in and was available right away to help. She stopped what she was doing straight away and went about my booking with no fuss."
Angela"Answered all my questions Showed patience with me-especially English being my second language Hunted for better deals online on my behalf"
Raj"Welcoming, friendly very helpful and when she wasn't 100% sure she checked with another person."
Tanya"Cherone is very efficient, helpful and friendly, with endless patience! She is also a great communicator and promptly follows up any queries or concerns."
Rosemary"Sarah is knowledgeable, helpful and efficient with communications. She also knows that it’s important to us to get value for our travel dollar while still enjoying the best possible experiences."
Tracey"Experience, knowledge and general competence led to a good outcome."
Nicholas"Going the extra mile"
Sally"Prompt service. Good recommendations. Everything booked OK."
Wayne"Great to deal witg and knowledgeable."
Philip"Nothing was a problem for Hannah, answered all my questions & made everything super easy to understand"
Averil"Shes so amazing. Prompt, great service and always hits thr mark by adding so incredible excursions"
Francis"Melissa responds to my emails promptly and addresses all of my queries. She understands what I'm asking and is also understanding of our barriers. I feel a big weight off my shoulders knowing Melissa is there looking after our trip for us when I don't have time to!"
Michelle"Very good communication and very responsive"
Stephen"Listens well and offer excellent options."
Glen"Graham has helped us on many occasions."
Ian"I haven't experienced my travel yet but going on the prompt attention to my request enquiring about flights, I was very pleased."
Robyn"Janine, from HOT New Plymouth was fantastic! She organized everything for our 3-week holiday to Canada and made the whole process stress-free. Every detail covered from our flights, accommodation and ski lift passes and transfers. She really listened to what we wanted. Would highly recommend her."
Leanne"Was helpful and responded to my question and created an itinerary that worked for me."
Gavin"Laila was very friendly and helpful and replied to my questions straight away. Very pleased with the boeking. So quickly done."
Elisabeth"Jess was personable, warm, knowledgeable and quick. She sorted our insurance on the spot and was good-humoured."
Bernard & Kathleen"Zoe was so friendly and had was extremely helpful with hints and advise for my trip. Was such a pleasure to have her as my agent and look forward to booking with her again . As this will be my first big trip travelling alone it was reassuring to have Zoe’s wonderful friendly help and of cause her travel knowledge"
Maureen Gaye"Fay listened to what we wanted, made suggestions, was flexible, was enthusiastic, came up with alternatives. In short, she cared about what we wanted from our intended trip"
Sharron"Friendly, efficient & reliable."
Kit"As always as a previous client we have always had good service with no issues todate"
Peter & Doris"July 2024 my sister and I arranged flights from New Zealand to Thailand with Air New Zealand and Singapore Airlines. Fay arranged these flights tremendously. Fay diid not arrange the airbnb accommodation which was done by another sister."
Richard"Theresa had gone over and above. We had booked but hadn’t confirmed. I went in today and she had made use of the sale and saved me $700 odd . She never disappoints"
Jan"Chloe listened to our requirements and then produced an itinerary that perfectly matched. We have not had to alter anything to make it work. Perfect outcome."
Paul"Cherone listened and understood what we wanted for our holiday and her investigation resulted in the perfect options for us and our trip"
Paula"Liz was lovely to work with and also knowledgeable about the various areas we wanted to travel to."
Errol"She solved a problem I couldn't fix, nothing was too much trouble!"
Karen"My wife and I just rocked up without an appointment. We interrupted Jakilene work, she just rolled with it and we walked out within an hour booked and paid for a 9 day holiday to Hawaii."
Brian"Erin was recommended to me having arranged travel for my husband and came highly recommended. I had a very complex booking that was subject to changes until the final itinerary was set. I really needed someone to coordinate all the details, find solutions and best options. Erin was patient, understanding and went above and beyond. Her ability to navigate options and also offer advice for issues that I hadn't considered was next to none."
Raewynn"He is very clear and precise and makes booking a trip very easy. He has a lot of knowledge and can make helpful suggestions."
Cheryl"He was really good to deal with , nothing was a problem"
Allison"I sent an enquiry about a package deal and Jazmine came back very fast with details and alternate info which was more suited to me. When I replied she was on her day off (got an auto OOO message) so forwarded to the alternate email address in the email and got quick reply and then Jazmine herself also replied and finalised everything for me - on her day off! Comms were speedy, pleasant and all info was relevant and appreciated."
Janene"Quick to respond and asked questions to ensure all aspects of booking where covered."
Benjamin"High efficiency and excellent customer engagement."
Anthony"She was so accommodating to my needs, she also gave me information on a variety of options for my up coming hoilday. She also informed me of Insurances and was very patience with me needing time to think things over. Her inaction with me was always with a smile."
Charleen"on travel smartly"
Peter William"Debra was quick and efficient and very friendly. She made the booking process easy for me. :)"
Joanne"She dealt with some tricky booking issues promptly, helpfully, and effectively."
Murray"Prompt response time, great tips and info for our trip."
Alana"Kate is fantastic, so professional and friendly. Always gives options and various choices. Communication is top notch, love dealing with Kate"
Jayne"Sam was very responsive, got back to us immediately and finalised our bookings super efficiently."
Kelly Michelle"Rachel was very efficient and organized, she gave us options that were very good and saved us time and money on both trips. I would not hesitate in using her again or recommending her to other travelers."
Ngaire and Barclay"We use Tania now for a couple of years and we newer have any problems.She is super helpful,easy to deal with and super official and professional.I highly recommend here."
Ales"Rachael, always so professional and helpful. Wouldn't use anyone else"
Michele"House of Travel, Carol Sutton was amazing. She thought about and explained every experience we might encounter. As we are ageing, she made our holiday perfect!! choosing places normally over and above the general holiday trail. Carols experiences in world travel, left me no hesitation in having full confidence in all holidays Carol has prepared for our families."
Maureen & Keith"super helpful, efficient knowledgeable and patient!"
Rachael"She was a great listener, had a lot of personal travel experience tips and understood the kind of trip we wanted. We had a tight time frame and she was somehow able to fulfil every detail we hoped for. It’s been really seamless booking with her."
Arihia"Very informative and helpful"
Keinn"Years of experience Listens to all our crazy ideas and identifies them easily ETC"
Helen"I felt that Leanne was able to accommadate all my travel needs in a straight up no problem attitude for our party of 11 people.She suggested an alternative place to stay in Rarotonga when my original preference was not availiable.I am very happy with everything she has put in place for our trip and will definetly use her again for future travels."
Peter"Fast and good service"
Bruce"Always very helpful, pleasant to deal with, at my age I need all the help I can get to feel safe. Quite funny I always called her mother on Al my previous trips."
Bep"Alison has been arranging travel for us for a long time and we like her manner, her efficiency and her welcoming attitude towards us."
Brian"Tracey listened to what I wanted"
Lynn"Laura was super friendly, helpful and knowledgeable! She made the whole booking process seamless and easy. I felt assured and confident that I’d have a great time."
Nikita"After trying to book my own fares I contacted Courtney to take the stress n hassle away...What a delightful young lady, .she made me feel heard n very welcomed.. she sorted all my bookings giving me several options and several days to confirm.. thank you Courtnay I will definitely be using House of Travel for all of my travel bookings from now. ????????????????????"
Lesley"She was knowledgeable and efficient. Definitely dedicated to her job and clients. I have recommended her to all that are in my group for further help regarding our European trip."
Quinton"Carmel is easy to communicate with and listened to our requests. Carmel responds and replies promptly and this is appreciated as we realise her working day can be busy dealing with many clients."
Fiona"Alison listens attentively and actioned what we requested in a quick efficient and friendly manner."
Gary and Ann"We felt really relaxed in dealing with Rochelle , she was easy to talk to and Very informative and any changes we made weren't a problem, the whole process was a breeze"
Tony"Excellent service, and superb options for our flights."
Jeremy"Very prompt and clear communication. Lisa is very easy to deal with and helpful. We’ve booked several trips through Lisa and always been extremely happy with the outcome. Couldn’t recommend her highly enough!"
Jennifer"Excellent knowledge and advice. Very efficient and professional as always.. Recommended flight from Tauranga to Auckland too which was a great suggestion."
Barbara"She was very polite no problems at all"
Douglas"She is amazing, very helpful and extremely nice , we didn't expect to be so lucky"
Stelian"Fast and effective communication"
Cornelia"Knowledgeable and pleasant to deal with."
Murray"Very efficient and knowledgeable. It took us only a day to get our trip itinerary planned and booked. Would recommend her to everyone."
Seema"Carla’s response time was great, trip was booked & insurance sorted straight away."
Melanie"Informative and very helpful"
Michele"Jo was efficient, friendly and listened to our needs. Everything she booked went to plan."
Bronwyn"We got/get good service."
Steve"Friendly, helpful, listened to what I wanted."
Ailsa"She did my quote over the phone, understood the route I usually went and about 10 minutes later she been through the availability and sent me a copy of think about it."
Alison"Ellie was helpful by providing information on the various options available for us and was able to secure a very good price for travel on the dates we required."
Maree"Great customer service"
Marcus"She was not only efficient in preparation of travel arrangements, but extremely attentive to minor details..changes I made. Was available to meet at short notice. Responding immediately to my request for meeting to book etc.."
Annalese"Well first of all she is our daughter! She has researched and set up for us the travel insurance for our trip to Australia next year. Further bookings to come."
Nigel & Kathy"I let her know what I needed and she was so helpful giving me all sorts of options. Nothing was too much trouble. So quick to get back to me every time!"
Amanda"He was extremely helpful, efficient and understanding. I am unfamiliar with some of the processes and he talked me through. I won't hesitate to contact him for future travel arrangements."
Kirsten"Mairead Burke found everything we asked for and went above and beyond to make sure our trip details and accommodation request were included and correct"
Debbie"She was very helpful and sorted everything quickly and in a friendly professional manner."
Kate"Very well presented the options we had the things we needed to have and kept us well informed"
Raymond Noel"Carol understood all of our travel requirements and had all booked and before we even sat down at her desk. Being a past H.O.T consultant and having high standards I know what I expect from a travel agent and Carol surpassed all expectations."
John and Judith"Lisa was very friendly and easy to chat to. She gave awesome advice and information on everything I asked for. I wouldn't hesitate coming back to rebook another holiday with her."
Amanda"Answered all questions and a great help with ETA also booked what we asked for"
Godfrey"She was very pleasant in her manner, and took the time to find flights and connections that suited my needs."
Bernadette"Extremely helpful, nothing was an issue."
Kerrie"Very professional"
Paul"She was friendly helpful and sorted all my travel needs"
Karen"Sarah is great and with a big, friendly personality. She gave us a warm welcome and quick update on what was around the event. Definitely the perfect person to work for House of Travel!"
Kevin"Lisa cares about pleasing and helping her customers find what they need for their travel plans. She has a lovely personal touch and I always go to her now for my travel itenary. Well done Lisa"
Christine"We’ve used Sarah for travel over a lot of years - efficient and friendly"
Carolyn and Angus"Very friendly. Not put off by the fact we were nervous travellers. Listened to what we needed and why we were travelling and came up with a plan that was spot on. Everything was organised very quickly with almost no changes needed. Very helpful with advice. Very sensible advice given. Answered all our questions and was great with emails and responding to our myriad of questions."
Alana Marie"Graham is always very helpful and works to find the best options for a holiday. He is easy to contact and always returns a call promptly if a message is left. We would always use Graham for our travel bookings as he is so reliable."
Robert"Friendly and nothing was a problem; everything was sorted very quickly. She shared places to go and what I could do as she has been to my destination. Great advice on getting a wises card. She advised that i need to get medical insurance so that was sorted on the spot. I walked out satisfied that everything was booked."
Kylie"Alicia was so warm and friendly, while working away efficiently with details and valuable advice. Her co-worker brought me an excellent cup of tea. I rarely travel, am 78 and suffer anxiety. Felt safe, cofident and happy. Alicia entered into the spirit of my holiday!"
Sherril"His quick responsive, strong knowledge and flexibility to deal with me making multiple changes as well as wanting the best value options for us."
Antony"As usual Brent was very helpful."
Craig"Liz Turney was amazing Great communication Amazing knowledge Very informative Thinks out side the box. I would recommend liz to anyone"
Nicole"The way that she interacted with us and spoke to us. She encouraged us to follow our dreams. hence, we put down several deposits as a way to ensure we make this happen."
Grenville & Richard"unfortunately my wife had an accident that was sufficent enough to end our trip and return home.Teri was fantastic and worked with our insurance company to get us home at the earliest convenience.We cannot speak highly enough of Teri's dedication."
Greg"Mairead acted very efficiently and professionally. She listened to our requirements and has made suggestions that fit within our requirements and Budget."
Andrew"Fiona came across very calm. I was a bit wishy washy about where to stay in bali and when. Fiona gently teased it all out and before i knew it i had chosen between 2 holiday packages (subject to availability) with very little stress. Communication with Fiona was great the following Monday keeping me in the loop with her attempts to contact properties. Unfortunately for Fiona she is now my travel agent for life lol"
Melanie"She was so welcoming and helpful."
Jolie"Maia was very knowledgeable and gave us great advice. She was friendly, approachable and willing to help with our questions."
Linda"She was helpful, cheerful and seemed to care that we had good choices."
Judith"Excellent communication and researched accommodation to meet me needs/budget"
Desiree"Zoe was extremely helpful and ensured that all of our budgeting and travel ideas fit into the end quote. she was happy to make changes."
Eden"She is very down to earth, and easy to talk to, has been to many places around the world so has the experience to help."
Joanne"Steve has been great with very helpful suggestions"
Susan"Very thorough & enthusiastic."
Christine"Have used Stacey several times and always very knowledgeable and has good suggestions on travel options and activities to do."
Alison"Maree was super helpful and efficient - she guided me through my accommodation preferences and gave me options. She also examined my potential itinerary and offered insights. She also advised on currency required for travel."
Erin & Evan"Liz initially helped Jess and I early 2025 when our trip was just an idea. The prices were too high so we went away to save more. Once we realised the expo was approaching we got together enough money for our flights. The first business day post the expo Liz saw us to make our bookings. She was efficient and knowledgable. Thank you"
Jordan"I have always found Maxine extremely helpful and efficient .Even though I don't live in Ashburton anymore, I still use Maxine for all my travel arrangements ."
Vicki"Lisa's communication was prompt and thoughtful. She was happy to accommodate all of our requests and gave us options too. She has a professional manner and is very easy to interact with."
Annie"Excellent manner"
Patricia"Both Lisa and Brydie, very polite and helpful, extremely professional, great communication, fast efficient service."
David"Very helpful booking our holiday and giving us lots of good tips never feeling rushed."
Desmond"Very helpful and knowledgeable Her advice was appreciated and information on my requests for travel arrangements Were seen to."
Judith"I threw so many variations of dates at Bea but she worked through all so thoroughly and advised us the best rates and dates always which is what we needed."
Anwen"Lisa might only work part time but she is efficient, clear with her communication and never had me waiting long to hear back. She was friendly and approachable and listened well. She never missed any details I requested and could always answer my questions thoroughly! I was very impressed with her knowledge."
Nicola"Naomi always manages to be helpful and makes booking flights a pleasure"
Gay"Quick responses, extremely kind and understanding when it comes to the booking process and making sure it works for me rather than just being easy to book. And thoroughly looks at all appropriate options."
Mathieu"Very pleasant to deal with and sorted my requirements very easily"
Christine"Paula has great empathy. This trip is not quite like a holiday. We’re visiting my brother who is very unwell"
Linda"Prompt service and took instruction well."
Andrew & Merryn"Great explanations and no problems searching for direct flights for departure and return..Happy sales in the Invercargill branch.."
Angelique"Letitia was very prompt in returning my phone calls or email messages. She answered all of our questions. She didn't exceed our expectations, but delivered the level of service we expect from a travel agent."
Dennis"She did everything I asked for - very efficient and very pleasant to deal with."
Edna"Josephine is amazing, we live over an hour away from Masterton so all our contact has been by email. She has been prompt and timely, and has followed our instructions to a tee while also feeling she can make other suggestions etc. We have been more than happy with her service."
Karen"She was so super helpful and made the whole process very easy. And she was lovely to deal with A+++++"
Melanie"He was very helpful, gave lots of options and ideas we hadn't thought of"
Glen"very profesional and knows what its all about"
Mel"He's efficient and comes up with an itinerary which suits our needs exactly"
Louise"Tracey met all our needs, and was proactive in making sure we had our trip of a lifetime. We had booked through Tracey before, so we knew that she would help us every step of the way."
Wendy"Darryl was helpful and got things done in a timely manner"
Pamela"A wonderful Lady , very professional, great personality, to date great service, and very good product knowledge"
Stuart"Isabella was very friendly when first contacted with our ideas of where we wanted to travel. Isabella was excellent with ideas and options for our trip"
Marianne"I found Kelly-Ann extremely helpful, in offering additional advice around travel and insurance. Didn't hesitate in answering questions, when asked."
Shane"She was very professional & patient with my requests."
Maria"Clare was helpful and friendly and provided a great customer service."
Sarita"She helped me well that I could not understand any English."
Taeko"We are about to relocate overseas and I came in to have a bunch of flights booked and it was absolutely no stress for Emma - she did this with ease, hassle free, everything was nailed within the day!"
Mikayla"Jared's experience approach is very professional, and he knows and understand people's need, and most importantly he's gives all ears what you need. And replies quickly when you need more infor, i recommend who needs a flight to contact hims. Thanks for the help, and support."
Bsrat"Debra was very friendly and researched the best dates that were suitable for my purposes. She was very professional and friendly the entire time."
Murray"Maryann was able to provide us with all requests for our upcoming holiday, including Domestic flights close enough to our hometown which saves us driving back from Auckland/Wellington after a long trip and included travel insurance. Holiday/flights were a lot cheaper than our first quote provided from a different travel agency"
Lynsey"I was very happy with the prompt efficient service. Tori got the airfare quote and accommodation prices to me within the day which enabled me to discuss them overnight with my partner. The quote was very well laid out and easy to understand.??"
Vanore"Efficiency and knowledge"
Elwyn"Friendly, very helpful and knowledgeable made planning our trip stressfree"
Derek Richard"Carol is very helpful & approachable as well as informed & professional. Carol goes the extra mile to make sure you are completely happy."
James"Did everything she said she would with regards to out trip"
Glen"My expectations were more than met. Three 3 staff member I had contact with gave me excellent service and at times went that extra mile willingly. Understanding patience and professionalism they had it all. Thankyou. I will travel in confidence and stress free Regards Gill Mendonca"
Gillian"Hayley was knowledgeable about our destinations and was quick book and confirm our flights and rental vehicles."
Julie & Paul"Harrie had to work hard to find dates and accommodation options that worked for us, but he just calmly got on with it and came up with something that was very suitable in the end."
Jacqueline"Charlotte is a nice bubbly person. Helped us out in what we needed to know and get."
Pauline and Warren"I have dealt with Sharon over a number of years and I have always found her to be most helpful, and she anticipates the kind of things I like and has noted my previous preferences."
Sharon"Maia was very helpful, excellent communicator and gave great service."
Patricia & Wayne"The whole experiance went seemlessly, I think she got me a great deal and i would highly recommend her to anyone"
Kris Eric"Victoria gave detailed replies, on the phone she was professional, friendly and fun. I know she had to work hard to find a place that suited us, and she did that."
Larissa"Efficient, clear communication, prompt responses with caring tone."
Regina"Donna gave me a great service and much more . She is amazing."
Sunil"Knowledgeable and very helpful"
Ronyar"Minakshi is very attentive and detailed with my travel concerns. Her commitment to satisfaction is unmatched, definitely going to book my next flights with her."
Alejandro"Responsive, and very thorough."
Jeremy"Erin booked a holiday for us last year, which we had to cancel at the last minute. She did a good job so we came back."
Carol"Vicky is wonderful. She really cares about her customers experience. She took time to understand us and what we are looking for in a holiday. We feel very supported."
Francesca"I have been using Kim for 20 years. I find her great to deal with. And I will keep on using her to book all our travel in the future."
Janet"We initially emailed Sarah with our travel query outside of normal business hours, (7.30pm) to our surprise we received a response from her within a few minutes, she answered our query and we had our booking arranged the following day. We believe Sarah's service was far and beyond what would normally be received or required of her."
Cliff & Dianne"Excellent advice, great service and communication"
Matthew"Lynda is amasing. She helped me save on the airline fares. She gave different options. Nothing a problem."
Bronwyn"Friendly and very helpful in sorting out my ideas into travel plans. Nothing seemed to be a bother to her."
Margaret"Very polite and easy to understand. Lovely young lady."
Diane"Jo was very helpful and we didn't feel at all pressured by her."
MATTHEW"She generally appeared interested in what I was saying"
Katy"She explored all options available to get me and my four daughtets the best.deal available for us .times and dates were very important due to the engagement we are to attend . Thanks Angela Delany ??"
Petera"She replied to my enquiry in a timey manner, sent all the details I required and was very efficent."
Anna"Fast service"
Mark"Her service was quite quick even though I had a few queries."
Deidre"tried hard to accommodate my non negotiable dates to a tricky to reach destination"
Carmen"I think the things that didn't work out were outside of Linley's control although she tried hard to assist when they did."
Blair"Robyn was prompt and friendly in her replies. She has all my details and knew about the details of my family so didn't need to ask any unnecessary questions. Robyn was more than happy to explore different options and answer ad hoc questions. Robyn quickly found a great deal for me and my daughter. Excellent service as always"
Gavin"As ever, Suzanne was very prompt and efficient with same day responses to my queries, listening, and providing options which specifically matched my list of requirements. The final solution is absolutely perfect and was achieved over a very short timeframe. Now I feel like I can sit back and relax, knowing that we have everything covered."
Richard"Very helpful for me as I'm not technology literate."
Karen"My friend and I decided last minute that we wanted to go on holiday to Raro. Lisa was very friendly, knowledgeable and super quick at providing holiday options to us. She listened to our holiday requirements and made sure that the suggestions fitted what we were looking for. We were pleasantly surprised at the cost of the holiday Lisa put together for us despite the fact that it is peak season and school holidays! Thank you Lisa!"
Trudy Faye"Karen always thinks ahead to things needed to cover off, for bookings and connections with flights and her choices of accommodation are always considered, and perfect for the holiday. I leave everything to her and know she will make the best choices and make it memorable."
Sharron"We had fairly complex travel arrangements, Rachael sorted it all out quickly and gave us exactly what we needed, I’d rate her 6 out of 5"
Lorraine"Prompt response to email queries, able to provide flights at a reasonble price"
Rebecca Jane"Prompt efficient communication, gave us good options, nothing was a bother to Gina."
Neil"Friendly"
Debbi"She got back to us quickly, was really helpful and set up our trip the same day."
Amanda"Quick response and confirmation of my request."
Margot"Lots of communication via email and very happy to answer all my dumb questions. I appreciated her time and effort she put in."
Kylie"Her recommendations were great in relation to what we wanted. She was very fast at coordinating a travel plan for us."
Angela"We have always found James to be very helpful and knowledgeable."
Paul"Sindy is polite, approachable, understood what we wanted, got on with things fast and did an excellent job sorting things out for us."
Catherine"When asking about aisle seating on CHC to Syd Jay advised if we requested it when we booked we would have to pay extra. But if we asked for it at check in we could most likely be given it as more pax prefer a window seat for a view of the southern alps"
Bernard"Natasha is amazing to work with, very accomodating and efficient. Nothing but high praises."
Jessica"Responsive, polite, clear"
Cecilia"She listened, gave me time, and gave feedback in a timely manner"
Judith"Easy to deal with and understood exactly what I wanted"
Eilleen"Was an exceptional travel show where all the staff and exhibitors provided excellent information."
Lynn"Exceptional and personable service and attention to detail, fast responses, and going the extra mile."
Julianne"Nicky was very efficient as I only had a week to plan my trip. It was all organised in a day and she gave me good suggestions and tips."
Karen"We could write a novel and how good Masterton house of Travel team are Josephine is outstanding, go above and beyond 200% servixe and support"
Tony"I've had several trips to visit family in England over the years, and have always found Steve to be very helpful and easy to deal with."
Linda"Excellent communication. Super friendly and helpful. Fast replies. Overall a great experience"
Leah Fay"The first time I spoke to Sindy on the phone I felt valued as a customer . Sindy was very pleasant snd nothing was a problem for her .Sindy was very prompt when replying to any of my questions"
Kath"Extremely knowledgeable. Well mannered. Very approachable. Solution orientated. Wonderful to deal with. I am a returning customer."
Andrew"She listened to my questions and concerns, enthusiastic and helpful at all times"
Jo"She had very good advice and helped us organise our trip to Samoa The accomodation she booked was great Made our holiday very memorable"
Lindsay"Awesome experience with Janine for the second time. She has great communication, and speedy service. Everything’s came back well priced and plenty of information. We will continue to use her in the future."
Jordan"Kim was informative. friendly and knowledgeable and totally understood what I was needing for my holiday."
Gail"She listened to what I wanted in a cruise, and put up with me when plans changed on timings. Happy to have Isabella book my cruise now I am free to travel."
Lynne"Listened to me and used her experience to suggest options. Very happy with the outcome."
Gavin"She was very friendly and gave us few options on our next holiday"
Angela"Efficient, friendly. Got Christmas flights to the UK for extremely good prices and extremely quickly despite us having many preferences!"
Sampson"Theresa is truely amazing, quick and concise communication, very understanding and patient with my planning. Theresa has great knowledge and hints and ideas that make the whole booking experience a pleasure. Theresa is very calm and efficient and very adept at getting the best travel deal"
Judith"Good service with prompt replies and options"
Harold"Robyn recommended a change to my proposed itinerary and gave good reasons for me to change my mind."
Leanne Mary"Lisa has always been very helpful. She helped me this time find the best dates for paying less in flights. She sent quite a few options with her opinion and her responses were fast. I’m very pleased with the package I purchased."
Cintya"Helpfull"
John Albert"Responded quickly to any enquiry and seemed genuinely excited for us to travel to Japan."
Cade"Gave me lots of options and talked through everything very clearly"
Zella"Rhonda was very helpful in assisting us with our Travel plans We would highly recomend people using her"
Wayne"We had a follow up meeting after getting the information re the upcoming tour, at the HOT Expo in Wigram. I also paid the deposit, at the same time."
Robyn"Tania listened carefully, gave credible and sensible suggestions but was flexible enough to change mid-stream to give us a solution that fitted our requirements exactly"
Christopher Alcorn"Easy and fast communication"
Shariful"She is super organized and lovely to deal with"
Judy"Isabella listened to my thoughts of where i might travel, took details, gave advise, and followed up with ideas which I am looking at, can't wait to finalize everything"
Loretta"She sounded like she was dedicated to her job , gave great feedback and options plus shared some of her experiences of Rarotonga , she actually did an Awesome job getting our booking sorted on a Time limit (last day of a great offer) would highly recommend her to others , and would use her again ."
Shelley"Holly .she is satisfied with ,she asked right questions.And all of questions"
Barry"Very informative gave me great options and listened to what I was requesting"
Heather"Gaylene is always quick to respond and provides good detailed information."
Cherie"Genuinely easy and comfortable experience with great options and quick response"
Katie"Nicky is great, and very easy to deal with. She organised our flights and remembered me from previous bookings. She made booking easy and fun."
Leigh"Teri has been very pleasant to deal with and has given us good advice and suggestions for our trip."
Gavin"She was very prompt in her reply’s. Gave great travel advice. Even though we were wanting a reasonably cheap holiday she still treated us very well."
Philippa"Anna immediately actioned my inquiry and was very efficient in getting a result."
John"got the best deal to get myself to perth"
Vicki"She found flights to and back with better timings, then I could when I was trying to book it myself . I tried 3 other travel agents and she definitely gave me the best price too . Very happy and thank you Nicci ."
Margaret and Pramod"I was so happy how how quickly she helped me out I was trying to book online but was having difficulty"
Donna"Very informed and was most helpful get from domestic to international in time frame also cheerful??"
Sue"Always helpful, efficient, with a smile"
Alan"Explored all options in detail to find what was right for us & followed up with everything"
Joseph"Easy, proactive and efficient to work with."
Justin"Patient and understanding of what we wanted."
John"Kirstin is very efficient at her job and was very helpful in suggestions for our trip"
Lois"Friendly. Efficient. Informative."
Gina"Very helpful, efficient and up front. Keeps it easy. The kind of service you hope for. Have found all staff at House of Travel Johnsonville very helpful on previous occasions. We recommend them and will certainly be using again for future travel"
Kevin"Nicole provided outstanding service. She was kind, respectful and very patient, ensuring that all my questions were addressed clearly and with care."
Maryam"Kate is so personable and professional and always makes you feel as if she really cares about your travel plans"
Janine"Friendly and helpful"
Brent & Julie"Friendly manner. Emily responded promptly to questions. There was a few changes in flights and stop overs and was enthusiastic and there was no moans in changing flights etc. She shared her experiences in Vietnam. Which was helpful in planning our holiday."
Tui"Her efficiency, thoughtfulness and helpfulness"
Milada"Josephine was very helpful in her advice and had a friendly manner. She gave me the confidence I needed to make my trip."
Carol"Friendly knowledgeable and helpful. Responses were prompt"
Steve"She was very helpful and easy to talk to, also very prompt giving me a travel itinerary."
Susan"She worked extremely hard to fulfill my desires at the best price."
Anne Marie"Our agent was Suzanne not Chanel. Everything was great and done with Suzanne's usual efficiency. Everything went according to plan. We were very happy."
Elizabeth"Chris is always ready to listen to my future plans for my upcoming holidays. He is ready to offer different options from his own experience. He is always helpful getting more bang my buck."
Alan"Her lovely big smile at the travel expo. We only booked flights to bali, but she was super helpful and quick with contact us re our requirements."
Deborah"Kate has made our trip seamless. Although we are only off to Oz Kate's attention to detail is spot on. Would definitely recommend HOT"
Tanya"She was quick to repond to my requirement to travel under urgency to UK for family funeral. She knows her industry well and understood may requirements first time so that no adjustments were required. Nailed it first time. She has done many trips over seas for us all fantanstic holidays"
Murray"We are confident that Bridget will help us have another amazing travel experience. She’s friendly, has lots of travel knowledge and is very efficient."
Karyn"Fiona always responds promptly, she is very friendly and professional, and is always able to help with my requests."
Nicky"Nothing was too much trouble for Tania. We sent multiple queries, back and forth, and she was happy to assist. Her responses were quick and informative and we were able to make a decision quickly as we had all the info we needed. When we popped in to finalise the travel, Karen assisted us and she was as efficient as Tania was. We will not book our own travel, and will always use House of Travel. A pleasure!"
Alice Cindy"Helpful very friendly , able to meet our needs and has gone above and beyond, we would definitely recommend and be happy to work with Angelique in the future."
Debra"We have found Tanya to be happy & helpful in trying to achieve the best possible outcome for our trip. She always makes suggestion to make our trip even better."
Pat & Gayleen"Friendly, professional, helpful and had excellent communication and follow-up."
Greta"She made the booking so easy and helped with the payment process on time and efficient. We will be intouch with her for future bookings."
Siamak"Robyn was extremely helpful and provided excellent advice regarding tour and flight options."
Jane"Tim made everything easy. We have used him before and trust his advice. He takes the worry out of travel for us and we know that when we get in the plane, all that’s left to do is have fun."
Jesse"I always deal with tania at HOT Te Awamutu when we travel. She knows exactly what we like re hotels etc. Always arranges insurance for us and advises on best flights, shuttles etc."
Brenda"Never fails to deliver. Timely and helpful. Friendly."
Tim"Very prompt and efficient"
Jennifer"very understanding, quickly looked into my dates and booked my ticketed within mintues , very efficient service"
Tejas"Very helpful and informative, came back to me quickly with alternatives"
Karolina"Nice customer service"
Mandy"KYLA is exceptionally good at communicating and tailoring our trip to our specific requirements .Kyla is extremely reliable, emailing and calling as soon as she has information. Our trips organized by Kyla have been exceptionally well organized."
Viv"Very polite and helpful"
Kevin"She was very patient and helpful She responded in a timely manner She was efficient in processing everything."
Warwick Anthony"She was quick, listened to what I required and found exactly what I needed at a good price."
Maria"Chloe is always really positive, professional, helpful and responsive. I particularly like the additional suggestions she has that I would not have thought of myself and that make our holidays much better. She has a really infectious enthusiasm for all things travel!"
Geraldine"Good honest information and fast and clear service after confirming details. Communication was the best and hassle free organising our trip. Laura booked our daughter’s contiki tour in Europe. She went above and beyond for our daughter. Highly recommend!!"
Kareen"Prompt response to our enquiry and the package Emma offered us met all of our requirements"
Christopher michael"She was efficient and kind."
Sally"Very helpful and friendly to deal with. She searched for the best deal and we saved a lot. Very happy"
Adrienne"It is always nice meeting the person with whom you have arranged other flights."
Jeanette"Brendon was recommended to us by our brother in law and good friends. Both couples were very pleased with the help and guidance he gave them for their travel. We have met with Brendon 3 times so far and every time come away feeling secure in the advice he gives us."
Marie and Trevor"Superb Professional and friendly Competent"
Annette"Donna went out of her way to get us as near to dates an times gave us 2 Choices which was great"
Heather"Did exactly what she promised and when she promised."
Michael"I booked a trip to Alaska. I had difficulty with my bank card now working. Melissa was helpful in getting it sorted."
Danna"Tanya was very accommodating with my requests and explained everything I needed to know for my trip. I feel confident that the information I’ve received will help me immensely on my big adventure to Europe via Istanbul and Egypt."
Phil"The response was quick which is what I appreciated."
Andre"Georgia provided prompt and friendly replies, she listened to my enquiry and gave me the information I had asked for and more. I would be happy for Georgia to assist me with my travel requirements again."
Lisa"Very informative and accomodating about flights and seats"
Shane"I felt Gary was well experienced with organizing USA travel. Good suggestions suited to our needs. Fast efficient service once again."
Kerry"Thank you so much for the fantastic job you did planning our trip. Everything went smoothly, and Jo’s attention to detail made all the difference. We truly appreciated your thoughtful recommendations and personal touches. We’ll definitely be coming back to you for our next adventure!"
Lisa"Melissa was very helpful and put in a lot of effort helping us plan a big trip to the States. Excellent communication skills too! Thanks Melissa!"
Steve"Bookings were made & confirmed quickly and thoroughly, with required adjustments made without fuss."
Ross"Jade was super helpful with everything. She communicated well and was able to help with any adjustments we required quickly. Would highly recommend her!"
Robert"Rachael was very fast & efficient & gave us exactly what we asked for."
Gillian"Professional with good follow up."
Chad"Friendly, pleasant and prompt."
Meg"What Emma didn’t know about the travel I was looking into she did her research and got back to me promptly. I could not have asked for better service!"
Natalie"Very quick email with great information"
Mark"Hi , Claire was just wonderful to deal with she was great in all respects, can’t fault her, great person for your company would give her gold no platinum, top sales person. Kind regards Louise."
Louise"Brent understood exactly what I wanted and within a few hours I was all booked"
Susan"Angela worked quickly and efficiently to provide us with options for our planned flights. We were then able to make firm decisions from all the information she gave us."
Ruth"Excellent to deal with. Nothing was a problem. Streamline everything for us. Comunication was excellent Will deffently ne booking again once back from holiday."
Anthony"She made planning our holiday to Aussie hassle free. She was able to arrange the whole package which saved us time & avoided headaches."
Glenys"Jason is very competent and knowledgeable in the travel world.He always tries to go the extra mile for you."
Peter"I had rung Minji because I already had 2 quotes from other agents for more than $ 17,000, I was feeling that it was too much, and trying to book online by selecting 2 separate flights. .I reached out to Minji with a question about 2 flights, and she offered to help me with a booking for all flights together on 1 ticket. She took time to search out best prices...it turned out to be more than $5,000 less than other agents"
Angela & Scott"Karen is friendly, knowledgable, asks the right questions and gives great advice. I fully trust her."
Andrea"Debra has arranged my travel on numerous occasions and always to my satisfaction. I have no hesitation in going back to Debra to ask any questions that I may have."
Marian"Anna was very knowledgeable and professional. She has a lot of patience and yet always smiling."
Jude"Kim is very helpful and though gave us some great ideas and answered questions promptly"
Bronwyn"Always great to deal with. She's just an email away and always privides exactly what I need. Makes everything so easy. Have used her as my travel agent for years now and will keep going back."
Frederick"Her instant availability and efficiency in meeting and booking our requirements. Her expertise and recommendations and knowledge which she happily shared with us."
Dean"1/Great knowledge of the destination we were wanting to travel to, 2/Very prompt quote for travel costs-and Insurance, 3/Great communication-phone calls & emails."
Hans"efficient- on the ball."
Bob & Charmaine"We needed good price flights to go to Coolangatta with the family for Stan's 70th. Jess found the right prices and sealed the deal which was great. Jess also went out of her way to help me with payment as I was having problems. We find Jessica a delight to work with for all our travels .We highly recommended her to any person wanting the personal touch bout travel"
Sharon"Great service, very knowledgeable, answered all questions."
Jeffrey"Reuben planned and booked tickets for my daughter earlier in the year. He responded to my email very quickly and made as many changes as I asked for, all with in a short time frame."
Jill Jeannette"Service was prompt,informative and professional"
Lenax Hyram"Helen was helpful in her booking the best air fare and clear on what was required by when"
John Francis"Christine tagged in to support Brigitta who was going on leave. The transition was seem less and both consultants went above and beyond helping my family organise flights after the death of my mother."
John"Macarena was very prompt with her response, it was an emergency flight so all very rushed, booking flights were all taken care of quickly."
Kieran Brian"Friendly very particular with each trip. Follows up with any questions she is amazing. She has booked so many trips for us and we always feel well looked after. And know if we had any issues overseas we will be well looked after."
Calvert"Her knowledge and detail to booking our trip was amazing as she has been on the same trip"
Julie"Always helpful and easy to talk with"
Christine"She managed to find just what we wanted in a very efficient manner"
Cushla and John"Polite and knowledgeable"
Eileen"From the first connection with Kim I found her friendly & efficient. Any queries were answered promptly. Bookings were done with special care taken, even with what berth she asked for us to have onboard the ship."
Christine"Belinda always gives good input, listens to your requests and gives good options. She is always happy to go the extra mile :)"
Julie"Rachel was friendly, informative and made us all feel at ease with planning a trip we are all nervous about! She made a seemingly complicated travel arrangement very simple. Thanks Rachel, you are awesome!"
Allana"Very easy to talk to, answered all my questions and made booking our holiday a breeze."
Susan"Friendly, quick, accurate, proactive, gave extra useful information based on experience."
Rachel"she is so friendly and helpful /"
teresa"The time she took to give us different options when some she suggested were not suitable to us"
Sharon"Efficient, knowledgeable and friendly"
Kerry and Ruth"Quick, clear communications, great information provided, and around excellent service."
Paula"She gave me 100% of her time while I was with her. Made helpful suggestions and options. For us to consider."
Deslie"She listened, provided options and explained aspects of the options."
Marianne"I met With Emma in branch to arrange an overseas trip to Australia. She was friendly, knowledgeable, and had everything from flights to accomodation all booked and arranged within the afternoon. The process couldn’t have been easier."
Euan"Very helpful , knowing you have piece of mind and easy travels., kept me in touch at all times. I think she went above and beyond , very patient with me"
John Douglas"Her knowledge was amazing. Her ability to size up what the client wishes...to match the needs, the finacial position of the traveller with a recomended solution was excellent"
Roger"Nicky is responsive, efficient and an excellent communicator. Qantas made some changes after we bought our multiple-stop tickets and Nicky jumped on it very quickly, resolving our itinerary issues and keeping the cost impressively low."
Anne"Lorraine made the purchasing of flights and accommodation bookings for a short trip hassle free leading to a good result we are thankful for her help."
Anthony"Brigitta greeted us with a smile and warm welcome. She listened to what we were trying to achieve with our itinerary and time frame. We originally were just meeting to see what idea’s Brigitta had for our intended holiday, but after her expertise and advise we booked our holiday feeling very happy and satisfied with what Brigitta could offer us."
Linda"Teri made it so easy, for what I wanted on the day. Nothing was a problem to her and I am very happy."
Susan"Always a pleasure to deal with, Very quick & easy. Love the ideas for my future tip I plan."
Joanne"Her knowledge, being pleasant and willing to help as much as possible."
Libby"Susie was beyond helpful and nothing was too much trouble. Susie came back to me very quickly and came up with ideas and plans that saved me time and money. She was a breath of fresh air!"
Helen"Pam is a great travel agent who knows her subject well. She knows us well from previous holidays booked with her & books our holidays according to our needs. She has also sorted out flights, on our trips, that have been cancelled or delayed. We feel very safe travelling knowing she is there for us as a backup. Also a very lovely person!"
Michael and Anne"Superb service! Andy gave personal attention to detail for a complicated booking request. He rose to the challenge and quickly offered several options. Many tweaks were requested by me; he sorted them rapidly. Huge thanks for a great job, well done. ??"
Robin"Very efficient and amazing contact, very prompt to reply and very informative to help me make my decision."
Deborah Maree"She opened the door 45 minutes after closing time and booked me a flight back to Melbourne as my son had died of a heart attack. She did it with all the carmness and understanding needed."
Graham"Letitia dealt very promptly with the booking and when an unexpected issue cropped up, managed to quickly and very effectively make a change to an alternative date."
Lindsay"Wendy is always bubbly and friendly too deal with and knows her stuff"
John"Susie responded really quickly to my request - on the same day."
Carole"Niamh kept in touch as there had been a website issue. Also sorted travel voucher questions"
Mark"I dropped in to the Johnsonville Branch Danny did out Travel to Australia last October.He remembered my name and I was looking at some Brochures .He asked where I was wanting to travel to.Within 2 days it was all done.Once again it was easy to get things done with no fuss."
Francis"Very friendly, knowledgeable and understood our budget and needs."
Prudence Mary"Being that we had to do a separate transaction for luggage on return journey, it just took extra time and I was late for another appointment."
Kiri Florence"Minakshi was incredibly patient and thorough in helping us plan our trip. She explained all our options clearly, answered every question, and went out of her way to find us the best deals. Her friendly manner made the whole booking process stress-free and enjoyable"
Anahera"Efficient, knowledgeable staff, relaxing atmosphere in the shop. They got us exactly what we wanted at a better price than I was expecting."
Duncan"I asked for trip plans to 2 different locations and information was received within a few hours, then I made a couple of modifications which were also replied to promptly. Then I decided to only go with one of the trips and that was dealt with promptly."
Bill"Very professional and very knowledgeable"
Kenneth"From start to finish Kelly was Exceptional with my bookings she took her time with all the details, I am very happy that she is at House of Travel in Gore."
Jocelyn"Great service, prepared to listen, then gave best options."
Eileen"We were looking for a short break holiday in the sun and had a few options we wanted to consider Talking to Tori she came up with some good advice and we were able to make a final decision on what we wanted to do."
Tom & Marjory"Providing clear information about options and requirements, prompt responses to questions, making sure no-one in the group is left out, making every effort to accommodate requests."
Maria"Shane makes himself available and provides reasons and an itinerary which suits us. he gives prompt and efficient service and we would recommend him at any given oportunity."
Murray"She was very knowledgable and helpful. She listened and sorted my plans perfectly."
Colin"Kelly-Ann is a true professional we would reccomend to anyone we know looking to arrange travel."
Mark"everything went smoothly as usual"
David"I have previously worked through travel plans with Brent before. Well organised and very knowledgeable."
Megan"We are not seasoned travellers and found Eilish to be very helpful and knowledgable. We have really just got things started so there's a lot more to do yet I suspect."
Murray"Robbie was easy to deal with when we first made our bookings. When our trip had to be cancelled, Robbie made everything simple, timely and use-friendly."
Susan"Very professional in finding the best out come for our holiday in Fiji Not only saving us money But finding the best resort to fit our budget"
Nathan"She is very knowledgeable. Also her advice about airlines was helpful"
Ann"On the ball! Made us aware of limitations of travel offer. Followed up quickly to meet the travel offer deadline on offer."
Phyllis"Provided helpful advice around what the insurance covered incase we wanted to do something outside of that."
Nikki"So efficient and friendly"
Barbara"Helped at short notice, provided great service."
David"Very friendly, accommodating and patient with customer like us. Ensures and takes time to explain details of the travels."
Rene Arcilla"I had looked myself at travel options and they seemed impossible. So I asked Alana to help. Within just a few days she provided an itinerary that was perfect and that took into account all my travel goals for the trip."
Margaret"Highly competent and responsive, very thorough and knowledgeable. She was also very patient with my requested changes to the itinerary and my many questions. She was simply outstanding!"
Naushadalli"from my first appointment setup to meeting with Deepti and talking through the two options that I wanted to go over , she was an excellent communicator and totally helpful to design a travel plan for me."
Edwin"Her attention to details and willingness to go above and beyond. We have used Shaunice for many trips now and would recommend 1000%"
Chelsea"She was very quick with booking the trip , and gave us good advice ."
Sandra"Very polite and prompt"
Jane"Quick in response, pleasant and enthusiastic in her communication with us, clear and precise."
Nigel"Very prompt with my quote and accommodating with what I wanted"
Liz"Always a pleasure to deal with and very knowledgeable."
Susan"Great response time and communication"
Bron"Prompt response to email. Creative and cost saving travel plan. Friendly emails and super onto it ! Best travel agent I've ever dealt with !"
Mark"She was very helpful and understanding. She understand our need and find us a very good price. She explained to us all the ins and outs of the selected flight,"
Husham"Dianne has been very helpful, she responded quickly to emails and phone calls, was efficient, knowledgeable and patient in answering my questions. She gave me several options to choose from, which was great. I can highly recommend Dianne, she made the process of finding and booking overseas flights easy!"
Dorothea and Tom"She was very helpful and put put my mind at rest"
Robyn"Emma was great with helping to organise us and also my father and his partner at short notice to include us in the sale which we all really appreciated!"
Lidiya Grace"Everything was done expertly and quickly with a friendly vibe to all emails"
Bev"Wonderful customer service"
Linzi"He was extremely helpful & knowledgeable,great person to discuss travel plans with."
Sandra"For many years, every time we think of traveling, Debra-Lee Showler's name comes to mind in the project. She always understands our needs and makes the process smooth. Very thankful customer."
Marta"Easy no issues"
Helen"I had a special need for my mother and it was easy to explain and was dealt with well"
Pamela"Robyn has been extremely helpful to us with the planning of our complex trip to Europe. She has given us lots of valuable information and has always responded promptly to our requests. She has shown that she has our best interests in mind and with her help we have managed to save money too."
Guy"Just such a happy girl to work with, quick and efficient too, terrific fun!"
Jonathan"Easy to deal with and all done professionally"
Daniel"WE ARE VERY CONFIDENT WITH MAIREAD IN CHARGE OF CONNECTING OUR FKIGHTS WITH RESORT HOTEL STAYS."
Rosa"Liz was very helpful and knowledgeable about the travel plans that I was after."
Jackie"Very knowledgeable and it felt like she genuinely cared about looking after us as clients."
Harry Nicholas"Kate was excellent from our first meeting to our travel and then contacting us on our return to guaging our satisfaction of our travel...Kates communication was exemplary."
Janice"great service from Gaylene"
Carl"Very helpful and informative and nothing was a problem she was able to answer my husband’s questions and she even rang the hotel we were going to be staying in in Australia about the airport shuttle they advertised"
Susan"I never had to actually think , I just said I want and she did the rest."
Kathie"Claire was efficient and very helpful with everything. 10/10 service."
Matthew"Professional and good info"
Gail"Friendly informed efficient expedient a very comfortable and stress free experience"
Shelley"Tiff was really efficient, she could chat and search options at the same time, I was really impressed as I also felt she was making excellent suggestions or considerations for me as well"
HILDA"Cherone, was patient with my numerous requests and changes, providing me quick and knowledgeble answers that allowed me to finalize my booking."
Charles"She is very helpful and is a friendly person who is a pleasure to deal with"
Gollan"He was very easy to deal with. I have used House of Travel for all my overseas travel."
Viviene"Hi team , this is the second time that we have asked Kimberly to arrange a holiday package for us , she is very interested in what our needs where and her communication is second to none, she took on board all our needs and come up with the package that is perfect for us,"
Daryn"Great communication and research. Genuinely warm and helpful."
Charmaine"Efiicient. Very pleasant to deal with Jonathan. He remembers details about the family and wants to offer the best service to each individual"
Michelle & Edward"Carol was very easy to talk to and was very helpful. She had great knowledge of our destination and very promptly put together a great package suited to our requirements."
Murray"She looked at all options and when asked about another airline she also did an thorough search fir options and good prices. My visa through Aus did'nt came through and she acted quickly to get me on another ruite."
Karen"Listened to us went out and found what we discussed. Jackie gave us options that we hadn’t considered time lines for payment .Several things we hadn’t thought about talked about when we needed to book airfairs. The appointment was a nice combination of business but also personal touch ."
Colin"I have booked travel through Chelsea before and was very happy with my experience so I didn't hesitate to book another trip with her"
Brett"She was very helpful with a lovely smile and had very helpful suggestions"
Lilian & Alan"Professional service"
Teresa"She knows me well- long time customer- so she found just the accommodation I wanted at right price and wasted no time. Thank you"
Roz"Gavin always goes over and above to deliver outstanding customer experience.He is prompt with his responses.Always looks to add value. Gavin is an asset to your company."
Ganeshraja"Eilish was amazing - she very quickly hunted out the best options that aligned with all our requests. She was very happy to make any changes we requested, and within 48 hours of reaching out to her we had the perfect itinerary landed and booked."
Georgia"Kathie was so helpful in everyway being a difficult time for the family she made the booking process so easy. Answered all questions and bookings over the phone"
Karen"Staff were very accommodating and helpful. Easy to deal with. The site was friendly user, I love it. Highly recommended. Mabuhay!"
John"Tracey was responsive, clear and concise. Lovely friendly manner which had my wife and I super excited"
Bevan"Jessica was easy to talk too. We changed a couple of things. Jessica was super helpfull."
Sonia"Presented us with interesting options to improve our ourseas trip. She gave personal insights from her own experience which expanded our ideas which could bring a better overall experience."
Philip"Always….listen’s, advise’s or suggestions given….return s calls a pleasure to deal with"
Manjulaben"Peonies was immediately available when I walked in, and was happy yo help on the spot. She quickly and efficiently quoted and booked giving us immediate surety of a short notice holiday. Very impressive."
Anne"Patience with requests changing and with my difficulties using technology"
Sheila"Nikki was wonderful to deal with, great fast communication and nothing was a problem."
Tonia Marise"Very polite, helpful and experienced. Got us good return airfares, flights and lovely accommodation. Knew what we wanted and went out of her way to deliver. Would use her services again and would highly recommend."
Lee"Hayley was very accommodating, looking at all possibilities for my requests"
Fiona"Deepti always listens to our wants and needs and sorts us out to get our needs met . She is a good communicator and always manages to get us sorted with what we want in our time frame and for the best price she can"
Joanne"Hayden Edgecombe was so easy to work with. He made the whole experience so easy to get the job done. I would recommend Hayden to anyone"
Stephen"Minakshi is great and helpful and responsive with getting our flights sorted, and the booking process was smooth."
Jounty"Her professionalism in finding me what I needed at good rates and sorting my visa im very happy"
Paul"Ksenia was knowledgable and quickly clicked into what we were wanting. She promptly and efficiently delivered our bookins in the way we wanted."
Bruce"She was very helpful, she checked multiple options for me and offered me extras as well. Without any pressure to buy anything extra."
Anna"Friendly, she welcomed me, remembered I'd booked with her before and asked if I'd had good time. Efficient, I received bookings and information within 24hours."
Helen"Within a few minutes she came up with two alternative flight plans and adjusted it nicely to our requirements. We had a good booking in no time. She then took us through meal selection and luggage requirements. We had the whole itinerary sorted within 30 minutes."
Phil & Anthea"Very fast responses, offered options we hadn’t thought about."
Nancy"Friendly, informative and accommodating"
Sue Michelle"Extremely knowledgeable, offered numerous alternative options and considerations for destinations. Very professional"
Paul"Bridget was amazing to work with - always listening to our list of requests, and giving us plenty of choices & advice to help give us the trip we're looking forward to."
Michelle"My emails were replied to promptly and I was informed every step of the way. Also her telephone manner was beautiful and calmed my anxiety and also shared a laugh with me. Very much a pleasure to deal with. Can't wait - the count down is on!!!"
Stephanie"Efficient knowledgeable and pleasant"
Paula"Naomi was helpful, encouraging and caring. She new her product.She personally delivered more information the very night of us deciding etc."
Kenneth"Prompt replies to our enquiry. Felt the price he gave us was reasonable and as we tried to book the vacation ourselves and couldnt get what Danny had offered we felt pleased with the deal we had got."
Diane"She was very helpful and nice got everything booked we asked for plus gave some advice."
Jane"Maia helped with a holiday last year,she impressed us then and we were so lucky to have her assist us again.Maia ,attention to detail and her explanations make everything easy."
Michael"Angela was extremely helpful. I had to make last minute plans and changes to a pre-booked holiday and reached out to Angela. She was extremely efficient and accommodating and I felt so reassured knowing she's taking care of my travel plans."
Sandra"I really appreciate Minakshi’s help in booking my air tickets. She was patient, efficient, and made the whole process smooth and stress-free. Her clear communication and attention to detail ensured that everything was done correctly and on time. Thank you, Minakshi, for your excellent support!"
Hardeep Kaur"She was very helpful and explained which option were best"
Norma"Macarena was so helpful never negative always positive and helped us book a great surprise trip for my partners birthday ?? She is also not adding his NZ Airpoint number until after his birthday so that it doesn’t show up in his app What a champion lady ??"
Linda"She was very good"
Garry & Margaret"Good prompt service"
David"Nikki was great to deal with answered all our queries very quickly. Nothing was a problem. Even though we never spoke holiday is all now booked. Have recommended Nikki to others."
Jason"Its always such a pleasure to deal with Gemma she makes booking our holidays so easy and is so helpful and always comes up with the best deals"
Kareen"The was quick on getting back to me with everything and very informative and is a pleasure to work with. Highly recommend Nikki."
Justine"Quick and helpful response. Ideal itinerary"
Andrea"We have dealt with Lorraine many times and each time her service has been exceptional This time there could have been an issue with our thoughts but with her guidance she sought an excellent outcome"
Kevin"Polite and helpful. Willing to investigate options for me"
Melanie Anne"Natasha was very efficient and clear about my booking progress and requirements needed."
Janice"Brenda was exceptional from our first discussion about a proposed holiday in Fiji. Attentive, listened well, understood our preferences and very quickly came up with a complete plan that is just perfect. We’re very excited to take this trip and Brenda made it incredibly easy."
Clare"Gemma was super helpful to book an urgent, same day flight to Amsterdam as my father had just passed away. She was kind and very efficient sorting out the fastest way to travel and I was on a plane within hours."
Johannes"Everything is done - I didn’t have to check anything. I know that whatever she does is perfectly done. She knows our needs and does it all without us asking."
Anne"Hayley listened well and made suggestions that suited me well. Documentation was sent through quickly as the booking was close to departure and possibly pushed me on so that the ticket paid for early would save me financially. She helped me with seating so important to me. Awesome!"
Joy"Helpful, friendly"
Deborah"I really like dealing with Jared, he is responsive and gets right to what we need"
Sophie"Every thing was excellent"
Maha Issa Lasso"Great comunication and prompt replies."
Tereza"Friendly, professional and quick replies and action of travel arrangements"
Kevin"Super friendly, very helpful and willing. Thorough."
Paul"Gemma has been a great support person helping me to plan our overseas kura trip. Gemma is very helpful with a wide knowledge base and very quick to organise itinerary items."
Amber"Tori was very friendly and listened to all my needs and concerns. She made suggestions and recommendations to suit all our budget and time frame."
Dee"Vicki has sent clear communication with emails, happily changed what she had worked on when We changed our minds. Has helped with the extra questions, that are probably obvious but not for someone who has never traveled."
Tania"Always super quick to respond, nothing is a problem. Offers ideas and cares for her clients."
Tina"Easy & professional, helpful"
Euphemia"Robyn was very pleasant, helpful and efficient."
Sylvia"Her usual helpful pleasant service"
Brad"I just send an email of what we would like to do. He comes back with quotes and options. We choose he books it all and we pay. Easy. Answers any queries we have pretty promptly."
Bevan & Denise"She provided the best flight plans for me( I had urgent circumstances). gave clear details what I wanted to know. Great communicator for people (English is a second language) too. Thank you Emmie!"
Kaori"Super friendly and helpful. Very knowledgeable with tips and ideas. Looked at different options to find what suited us best."
Hilary"She was very helpful I have a dissability so she sorted seating arrangements etc to help me.She was very friendly and obliging."
Cheryl"Nice / friendly Efficient"
Elizabeth"Kylie is our travel agent for many years and we trust her experience and knowledge to arrange for us the best possible travel experience, from flights, hotels and any other needs. I can only hope most of your agents are the same high quality as Kylie."
Tami and Isaac"We found Natasha was on the ball. Very informative and helpful"
Douglas"Her warmth and friendliness struck me straight away. Her professionalism made the process incredibly easy and I would happily engage with Jo again for the planning of future trips."
Natasha"Maia Holdem was very friendly and helpful. She provided all the information I needed and more! Her knowledge was fantastic and has been a huge help to us in planning our trip. Maia's communication was excellent; she even personalised it for our trip, which has made us even more excited!"
Ella"Friendly and prompt service not only from the agent that worked with us, but also from the team at the Whangarei Office."
Gillian"At the start I felt I had to chase her but then she was good as when it counted"
Lisa"Chelsea is always friendly and very experienced in her job. She keeps records of previous trips and flights is able to provide a service that satisfies our needs with little trouble"
Judy"Caitlin was absolutely fantastic in every way. She was very helpful, polite and friendly. A great consultant to deal with. Thank you so much Caitlin"
Ronald"She’s helpful & kind."
Lydia"Helpful, quick, sent appropriate reminders"
Peter"Jordi was very efficient and so easy to deal with explaining each process carefully Gave us various options and was determined to get the best deal Good follow up and we would gladly deal with her again"
Buck"I found Pauline very bubbly and really Pauline just put everything thing together for.my package to the Gold Coast I practically just sat there while she got everything thing in place for our stay . Pauline is extremely efficient in her job and I just love it when I can leave feeling excited about our trip . Thank you house of travel."
Lyn"Alicia Listerned to what we would like and put together a package for our needs and what we wanted."
Rodney"Gavin kept track of our route preference from a previous travel arrangement. With one hit he got us the best price and travel route we desired. Some exploration showed he was spot on."
Marie Louise"David was attentive to our needs , efficient in working out some prospective routes and offered some fantastic local insights into the ares we were travelling."
Tony"Friendly, very competent and able to help with all questions and book us a trip without any hassle."
Anthea"Kim very efficient and immediate reply to any enquiry even if outside standard hours.."
Ray"Answers your questions promptly, understands why you are asking and respects each person is at a different financial level and happy to supply the information you need to make an informed decision"
Joanna"She was very quick and accurate with appropriate booking in circumstances where we needed such a response due to family circumstances. Also communication skills excellent."
Anne"Such a lovely helpful person , answers all my questions and doesn't hesitate to get back to me , I would highly recommend her"
Jenine"Tori welcomed us as we came in the door, making us feel at ease immediately. She patiently listened and then took us slowly through the options available."
Jeff"Timely, efficient friendly service. I was happy with the options I was provided with and that Christine had considered a number of options to achieve my aim so that I could go with the best one for me."
Jane"She was very helpful, quick to reply to emails and to enact what was needed."
Wayne"Minji was so attentive to what our requests were and went out of her way to find us the best deal possible!"
Tehila"Fantastic Service from Rachel! Rachel took the time to truly understand the type of holiday we were after, and her patience and thorough research made all the difference. She found excellent flights and accommodation that matched our dates and preferences perfectly, and even managed to secure extra inclusions by exploring alternative options on our behalf. We’re absolutely thrilled with the final package—thank you Rachel, for your exceptional service! Warm regards, Katrina & Susan ??"
Katrina"she was very quick in answering our queries, helped overall with putting it altogether, and created a great package for us, we will be back for more help with other travels."
Brigitte"Tori was very helpful and patient with all my questions and requests for different time slots and routes with pricing. Always with a smile and giggle. Great services."
Hayley"we were able to tell her our requirements and she was able to fill our requests"
Sandra"The process was very easy, Jessica listened to my requests and managed my travel plans."
Glenda"Friendly. Efficient. I appreciate that I felt like a valued customer."
Rosemary"Laura was super helpful and friendly. I had a very negative experience with another local travel agent. He had to refund me after I made a complaint to the TAANZ. The difference in service between the two agents was like night and day."
Aneta"Kirsten is in the process of organising my travel arrangements. So far she is a clear and prompt communicator, answering emails quickly and making arrangements and deadlines clear."
Janet"Sam is exceptional in her manner, her knowledge and her efficiency She is lovely to deal with and always goes the extra mile Highly recommended"
Wayne"We did not see the special until just before it ended. Donna was quickly on the case!"
Bruce"Debra got an ever-changing list of issues, changes to plans etc from us before we settled on the final option. which she handled with style."
Colin"Trudi found us great flights and an awesome price. Came back to me within a couple of hours"
Michele"Not having used a travel agent previously I wasn’t sure what to expect, Tania was welcoming and helpful when I walked into House of Travel Milford to make enquiries. She has continued with good communication and helpful suggestions as I work through my travel plans."
Mary"Very responsive and good regular communication"
Henri"Laura was really helpful and friendly, and we received information when she said we would. Laura also promptly responded to emails providing information we requested."
Suzanne"She worked with her own knowledge and a team member with respect and communication was fabulous ."
Margaret"Very reliable and efficient."
Andrew"Jasmine was so helpful and knowledgeable"
Graham"Lisa goes out of her way to give us value options when we trsvel"
Tobias"Alicia is always helpful, she has supported us on a few trips now and we will continue to use her."
Margaret"Welcoming when I walked in off the street. Could not have asked for better service. Looking forward to my Gold Coast holiday. Namrata top of my list for next trip."
Graeme"Courtney was so efficient and quick and rang me to inform me of what I was after regarding the flights, accommodation, hire car info. She was so great I'll be going straight to her directly again!"
Katie"I wanted to book a trip to Melbourne, but wanted to ask some questions. She was able to answer these. NAND book the trip for me straight away."
Diana"He dealt with our enquiry very efficiently and also attended to any alterations to our plans quickly and made it all appear so seamless"
Michelle"Helpful and new the Travel Business"
Roy"Anna was wonderful, easy to communicate with and very effective in understanding our needs even when I didn’t convey things very well! She gave us all the information we needed plus some good tips too!"
Lynn"Bridget is very friendly and makes it feel like nothing is a problem. She is very prompt! She is very efficient and helpful when booking a trip. We have found her to be adaptable and patient with us at times when we changed our minds. Great to deal with!!"
Kelly"Very friendly and excited to get us the best deals"
Elvis"Friendly, nothing is a trouble. Been dealing with him for years and always gets it right. Gets back too u when he says. We come all the way from Marshlands and wouldn't think of gng too anyone nearer"
Kay"Carla made all arrangements and I was happy to deal with her."
Graeme"I have had Vicki before, she is an excellent Travel Agent, goes the extra mile, very caring and help full."
Douglas"Great communication and understanding of my travel requirements"
Megan"always very helpful nothing is a bother gets back with answer smartly"
Dave and Marie"Her professional approach and her speed at replying to my emails. She’s been very helpful and responsive and reliable. A pleasure to have her help me with this"
Kimberly"Very efficient and friendly"
Craig"Helpful, informative, knowledgeable, easy to talk to. Made very useful suggestions, which I took on board."
Beverley"Very thorough to sort out our trip. very quickly replies to communication. Nothing was a problem"
Cath"Very easy to talk with but I felt like there was a certain airline that she had to focus on for hot benefits."
Aimee"She was wonderfull i have had 2 failed holidays Gaylene has been 100% on my side very helpful and coukd not fault her shes amazing"
Trish"I was booking tickets to Australia very quick and efficient"
Bronwyn"Previous dealings"
Sandra"Booking didn’t dragged on. It was quick. Because everything was explained by Debra very clearly and very detailed. She understood all my requirements reminded me what I needed."
Sarah"Peter responded promptly and in a friendly manner to our queries. We approached him on the recommendation of a friend who had also found him to be very helpful and knowledgeable. No doubt Peter is busy but he treated us as though we were his only client."
Denise Fay"Rachel did great job specially now we had to rush to the Netherlands regarding the passing of Carla’s Mum. And Rachel managed to get a good flight for us with Emirates."
Willem and Carla"Good to deal with found good accommodation and flights day tours and transfer."
Lindsay"She is very knowledgeable, dedicated and very nice to work with. All our requests and needs were met. There were no real problems once we started. We hard great confidence in all that she arranged."
Lorraine"Friendly and understood what I needed help with , I really appreciated her flexibility , gave me options. Non judgemental!"
Annika"We have dealt with Angela for a number of years. She has always been extemely helpful, offering suggestions and really making sure she is there to help with our travel."
Christine"Tania is super helpful, she has some great suggestions and was well informed on the country's I am going too. I even changed plans after a suggestion from her."
Tracy"Friendly and knowledgeable and efficient"
Jill"It was Tim’s open & honest approach. He told me the fare rules as we went along. Unlike two experiences where after 3 pages were printed & then I learned the penalties of changing date or cancellation. Tim was available when I called… and cheerful.?? A pleasure to do business with him."
Josephine"Friendly and efficient service, very accommodating too."
Adriana Priscilla"She responds very quickly, is friendly and tries hard to accommodate requests"
Denny"Christine, has been so helpful and accommodating with our recent booking, not only for us but our friends who wanted to travel with us"
Carole"Namrata does a great job as a travel agent, I give her a list of flights and she suggests alternatives where she can improve on my options."
Nadine"Effortless booking would see Kelly again for future bookings."
Evelyn"Responsive and helpful."
Tracy"Angela was gave me a warm greeting and was friendly, making it easy to chat about my style of travel preferences. She listened carefully to what I was after, and was very efficient with our bookings and communications."
Hilma"Has always been reliable & on to it."
Anne"Always very happy to explore options and nothing is too much trouble."
Glen & Rosemarie"Amanda was extremely helpful, incorporating our changes without any stress. She had very helpful suggestions to fit in all that we wanted to include in our trip."
Cheryl"He is very knowledgeable and helpful and very quick at responding to us"
Anne"Charlotte's professionalism, knowledge, experience and the personal touch make her a stand-out as someone to go to for travel advice and 'getting the job done'."
David & Annette"She was very helpful and listened to what we wanted and gave us everything we needed."
Kathrine"Helen was very efficient and accommodating especially when we changed our dates twice."
Anne"Good communication and we had a few questions that were answered promptly. Very good choice of hotel in KL based on reviews, photos and location."
Vanessa & Nic"Helpful and good advice given without pressure."
Maura"Listened to what we wanted, and made sure we understood the options available to us for the amount we wanted to spend, offered ideas and provided a great package to us - perfect!"
Ben"This staff member is very knowledgeable and experienced in her field. Professional and friendly."
Cristiane"Listened to what we wanted in our trip and was very helpful"
Susan"Liz is awesome to work with, she helped me put together the perfect trip for next year, always a pleasure to deal with."
Valerie"She is very helpful and knows the type and locations of hotels at which I wish to stay. Even when making an enquiry for a work trip Chevonne has been very helpful, even though no decision to travel has yet been made. David."
David"Very pleasant and helpful. Took the stress away."
Mark"Alison was really easy to talk to and advise was great. Had to change one booking and very simple. Arranged for information for another booking and it was no trouble at all. Lovely to deal with"
Robert"Angela has for many years been our go-to travel agent. All of our requirements are met at one interview and we have never been disappointed with arrangements that Angela has made for us."
Graham"She immediately followed my requests and sent me details"
Susan"Lisa has thought of everything to ensure our trip is economial and prepared. She has recognised where we need assistance without asking, and has thought of things like transfer options, different travel arrangements and suggestions around what to do and see. She answers emails really promply and I feel very safe knowing she is organising my travel arrangements."
Helen"She is a genuine person."
Nicola"I wasnt in a good place and it all seemed too hard to book my trip but Reuben took the reins and sorted my travel out which reduced my stress and now I have a nice holiday to look forward too."
Anne"The customer service and quick response provided by Lee was far superior to any other travel agent we have experience. Well Done!"
Donice Elaine"Agent was extremely helpful with our request. Explained and provided details of options for us to choose. and explained the different scenarios fo each option"
Gail Margaret"She laid out all my flight options and discussed which would be most convenient for the price. Made planning a whole lot easier"
Porscha"Kirstin provided very efficient service"
Kenneth"As usual Erica responded very quickly and had lots of options for us for our European part of the trip in particular"
Lindsey"Very friendly and prompt service"
Aroha"I was very happy with the service provided to me by Caitlin last year when i made travel arrangements to Brisbane,so when I decided to travel again this year I went and saw Caitlin again and she was very helpful explained every detail and booked me exactly the trip I wanted.a lovely Lady many thanks."
Beryl"Very friendly and efficient with extremely prompt replies. Knowledgable and helpful."
Anthony"Have been to Monica for the last three trips we have taken and she has always been helpful as well as given some good adive"
Debora"Nikki has been great, good communication and friendly. She has helped us to sort an issue promptly and professionally. Would recommend Nikki."
Stephanie"Rebecca was very helpful and efficient . She booked fabulous accommodation for myself and my husband and got for us exactly what we wanted and more . I would most definitely recommend Rebecca ."
Denise"She went in depth with detail and went above and beyond to make sure i acquired the best deals!! She even managed to get me a refund which was such a surprise!! Super friendly and very attentative to my needs."
Julia"She was efficient, friendly and helpful. We have had Jessica plan trips for us before and she has been consistent with our expectations ."
Michelle"Nothing was a problem, everything was handled competently/professionally and always in such a pleasant manner. Since the initial visit we have continued to receive the appropriate satisfaction and service."
Mr Harley"Lisa was truely amazing, she spent a vast amount of time (over 2 hours on the phone) doing battle with the Emirates customer service people on our behalf. She was patient and persistent and achieved a great ourcome. She deserves an award!"
Richard"Always deal with Brenda very efficient nothing is to much trouble."
Elaine"Got back to me very quickly and was very helpful"
Aidan"Very efficient. Angela is very good at listening and helped with my desire to consider an outback experience from Adelaide"
Margaret"Excellent communication and attention to our specific needs when making the bookings"
Ross"Prompt and clear response to my request."
Martin"Travelling is always really easy when booking with Leonie nothings a hassle that’s why we always comeback and book with you guys thanks again can’t wait to fly"
Jason"friendly service , competant manor ,good knowledge ."
Maxwell"Prompt and friendly."
Renee"Claire quickly grasped what I was looking for, and despite the short time to make a decision as there were not a lot of vacancies, she searched extensively to give me various options. I was impressed with her tenacity and desire to get as close as possible to the best option at a price that worked for me. Claire was friendly and considerate, she discussed at length the pros and cons of a number of options and clarified some issues for me. I soon felt relaxed and in good hands."
Carolyn"Excellent service, great knowledge and fast response."
John"She was very friendly. She listened to our needs. Boked the trip as rmised."
Eileen"Not just Agne but I really appreciate the next available email so I was able to talk to someone and make a decision on Agnes day off aswell. She was very helpful at providing lots of information in the travel pack so I could make an informed decision before paying"
Savannah"Isabella was very enthusiastic, cheerful, helpful and knowledgeable. She made great recommendations, a variety of information to help us make our choices and was very patient while we finalised our decisions"
Christine"Slow start but got there in the end.carly did not call us on the day we expected and as the offer was for a short period of time we were worried at the delay. Carly did correct the spelling of our names and all the other details were correct . Once that was done all else was simple. Thanks Carly."
Valerie"I submitted the trip on line, next day had email from Kirsty in Palmerston North, all booked and paid within 2 days. Excellent service.,"
Linda & Ross"Easy access to Kirstin.Went out of her way with the booking to organise wheelchair assistance with my connecting flights."
Alan"She was so efficient. Related well with me. I am going to visit great grandchildren. The job was done in no time . Very happy."
Rhonda"Agnes was Prompt and informative, answered all our questions"
Kevin"From the moment we walked in the door Bonnie was there to greet us with a big smile. She listened to everything we wanted and was quick to get on board with us."
Maggie"Good friendly prompt service"
Gregory"Bea reacted quickly and efficiently to my request for information and then going ahead with the Bookings for us once we had decided on dates. She gave us options and advised us on Insurance as well"
Jocelyn"Very easy to communicate with, answered all our questions, kept us updated on everything"
Bob"Excellent service in all dealings"
Ross"Very fast turn around to reply with possible travel options."
Mathew"She was very good at finding information about relevant prospective holidays for me, and making bookings once We had made decisions."
Sheryl"I found Olivier to be pleasant to talk to and efficient in getting a travel itinerary worked out, for which she gave me two options. I found Olivier quick to get back to me and incredibly helpful. I feel she went the extra mile to ensure that there is as little for me to do as is possible. Any further questions I have asked her, she has promptly replied to. I will not hesitate to recommend Olivier to friends."
Carolyn"Very friendly and knowledgeable, familiar with cruising."
Anthony"Very efficient and helpful in getting what we wanted"
Garry"Fast feedback and good explanation of our options"
Ian"Prompt response to queries, gave good options, shared her/her colleagues experiences to help me make an informed decision"
Denise"Wonderfully inviting and kind. Excellent knowledge of my requests and empathetic to my limited understanding of visa requirements. Great sense of humor and very patient. Lovely person."
Ali"She is very knowledgeable, professional and friendly"
Helen"Amanda was very helpful, and understood exactly what we wanted. It saved hours of my time looking for a place to stay for our holiday in Australia and she gave us good advice re room type. She organised the transfers to the hotel, and also booked a place to stay overnight in Auckland near the airport that she recommended, was not to too expensive but good quality"
Carolyn"He is fabulous to deal with very knowledgeable, helpful, and a great sense of humour. I will definitely be using him again and have already recommended him to someone else."
Briar"Helen informed us of the flight from Adelaide to Launceston which was a great help to us."
Jo"I just happened to mention to Cherone my possible plans for Christmas to the UK and later that day Cherone had sent me through dates and prices! So efficient and great to deal with! 10/10"
Hazel"We changed plans numerous times before proceeding with booking , Lisa was very understanding and accomodating"
Debbie"Erin went out of her way to get the best flights, prices and accommodations for us."
Diane"Very helpful and quickly followed up with any questions I had"
Jacqui and Wallie"Angela was amazing. As this will be our first visit to Melbourne, Angela was able to help us with our accommodation and to follow up to check with the hotel about hot points being next to the bed. On the same day, Angela emailed me to confirm the hot points issue. Efficient and accommodating. Angela will now be my ‘go to’ agent. Thank you very much, Angela."
Vicki"Knowledgeable, polite courteous manner and nothing when asked was a problem,made the booking for my Canadian trip a breeze. Tony"
Anthony"Rebecca was immediately available as required. She gave us all the responses we needed and made excellent suggestions to enhance our travel requirements to our delight. She was able to acquire significant savings on our luxury tour requests that exceeded our expectations. Overall Rebecca went above and beyond and we would highly recommend Rebecca to family friends and colleagues for all future needs."
Alistair"Lisa listened to our wishes and supplied several options in a very short time She was then exceptional in booking the holiday we chose and provided all relevant information. She will also assist with a visa application that we will require . Cannot praise her highly enough!"
Elizabeth"Great communication, and knowledge"
Brendon"Namrata got back to me straight away and provided me with the information I needed and updated my travel to match my new needs, really apricated how quickly they got it all sorted."
Sean"Friendly, fast to get quote to us, always fast reply. Very happy with the service from Nikki!"
Gemma"Provided the flights I wanted and done great advice"
Stephen"Very experienced and professional agent who we have dealt with on several occasions.Listens to what you want and always delivers."
Lesley"Christine was very helpful and considerate of our needs."
Alastair"Jen was helpful, practical, responsive and enthusiastic about our plans"
Anthony"Very friendly, professional and helpful. Made good suggestions."
Peter"I walked in off the street without an appointment and Kylie greeted me and asked what I was interested in and what type of travel. Kylie got back to me after a couple of days with a package and flights on everything I asked for."
Marie"quick and easy to work with"
Stephen and Julia"I initially booked my travel for the wrong dates. When I realized and contacted House of Travel they managed to work their magic and correct things for me"
Josephine"Nicky was very helpful & patient"
Judith"Silvana Rooney is very efficient and a pleasure do deal with. She answered all our queries very quickly and provided suggestions for a better trip."
Sonia"Victoria was fantastic at responding to all of our queries and helping us find a holiday package that suited us."
Ian Paul"Alicia provides a friendly tone in her communications, she is helpful and thorough with her suggestions, taking the opportunity to offer package upgrades was great too!"
Maryann"Helen is amazing. She is extremely efficient and always carries out any requests quickly and correctly. Despite a huge workload she always has time to engage with humour and a smile."
Denise"Very responsive and easy to deal with"
Lloyd"Good communication and prompt responses. He was happy to assist with additional information and suggestions. Overall a great experience. I would be happy to book again through him"
Kevin"Very helpful in all respects."
John David"Could have communicated better and asked more of customers needs. Just seemed to make sale regardless. , need to improve listening skills."
Keith"We hope all her planning for us works out"
Betty"Knowledgeable, friendly and engaging staff at House of Travel St Heliers."
Geoff"Friendly and efficient"
Roger"We have a good personal connection. He understands my travel needs and requirements."
Mark"Christine was very efficient and pleasant to deal with."
Carol"Tayla was extremely helpful in sorting our last minute trip plans."
Lois"Prompt with replies. Easy to deal with and happy to help. All I look for in a travel ahent."
Carole"Sarah was contacted and flights and insurance where booked within 24 hours. We were so thrilled to have everything sorted. Including ESTA"
Chelsea Lousley"Liz got back to us really quickly with our travel plans for next year also she is a competent person to deal with and has good knowledge of travel."
Christine"Carly is awesome, she is so friendly, responsive and accommodating with travel requests along with excellent recommendations for all our travels. Communicates promptly and makes our travel plans a pleasure."
Christopher"Her customer service and knowledge is amazing and nothing is to much trouble she goes the extra mile to make sure you are completely happy with the package she puts together"
Neil and Lynn"Always great service,with a smile and 100% reliable my Travel Agent always"
Shirley"Chris was extremely efficient & friendly in the absence of Belinda (who I usually deal with). A top-notch team ????????"
Michelle"Rachael was very friendly, informative and helpful."
Karl"Amanda was able to give us a range of options for flights and recommendations for accomodation that absolutely nailed it for us!"
Rick and Trish"She was able to adjust our travel plans to make a better timetables on two different planned holidays without bumping up up the overall costs"
Malcolm"She has done exactly what we needed her to do at this stage of our holiday planning"
Marlene"Nicky clearly explained the options and made appropriate changes promptly. The booking for 2 families was completed quickly and gave us what we wanted. Thank you"
Kaye"He was helpful"
Lisa"Understanding our situation and helped us a lot. Best service."
Christina Usha"Lisa was very helpful We t the extra mile for me to get the room on The cruise I wanted calling princess a number of times and talking direct to them"
Lesley"When I phoned Rachel requesting she book me a trip Dunedin through to Gladstone Australia. It was all done in a short time Air fares Hotel and Insurance ,plus return."
Sandra"Listens Delivers Efficient Talks to you Friendly Just good"
June"Nothing was to much trouble"
Shirleen"Emma was very knowledgeable and gave us good advice around time frames and cruise options"
Delwyn"Her patience and attention to detail. She's helped us a few times with complicated and specific requests and has been a pleasure to work with."
Olga"She was very quick to respond and got us a good deal."
Joanne"She gave me good service. She seemed to be a pleasant enough person."
Geoffrey Thomas"Kristin was just awesome - easy to deal with, super quick service, plus she didn’t seem to mind a few changes. Was just a really pleasant experience. It was even cheaper than I thought it would be too which was amazing!! Kristin gave us a few tips for our first family trip to Fiji which we will do & we now we can’t wait to go!!"
Serena"Bea has looked after our travel for 10 years and keeps us informed at all times. Bea is a very special person and your management are sooo lucky to have her! As are our family, go Bea!"
Susan"We mucked her around a bit with bookings and payment and she was very patient and accomadating . We are now super excited to be going on this awesome trip in nov ."
Haley"Quick response solved flight problem immediately friendly and helpful"
Bridget"Polite, prompt and professional way in which Kelly addressed our travel plans Would be happy to deal with her again."
Catherine"Felt welcome and that my needs were very important.l would definitely like to book with her in the future again"
Lynn"We have been going to Andy for over 20 years. Outstanding professionalism, nothing is too much trouble, extremely friendly and a wonderful sense of humour despite testing his patience to the limit!"
Gillian"GREAT SERVICE"
Glenise"To actually talk to someone in person."
Heather"she new Our destination and what our needs for changing aircraft would be . Organised the little details to make our travel easier"
Anthony"Friendly, efficient, organised. Could go on and on. Filled us with confidence."
Wendy"Hi, I had no problems, Thank you????"
Lisa"Very friendly, smiling and listening. Shearing her experience relevant to our conversation. listening and understanding our needs."
Margaretha"Took on board exactly what we hoped for and produced itinerary that we could accept including a suggested date. All detail correct."
Peter"Eilish was very efficient and helpful in planning our trip to Australia."
Christopher"Sandy was very efficient sending me holiday recommendations within minutes of our conversation and full of knowledge about the area we wanted to go including recommendations and was extremely helpful."
Chantelle"Katie is always thorough and efficient at finding the right flights that meet my needs. Very happy to recommend her as she is great."
Brian"Dale responded to our query re flights in a prompt and efficient manner, resulting in a booking."
Gerald"What a very friendly person to deal with. Nothing was any bother"
Maureen"Extremely helpful and very pleasant. Listened to what I wanted and provided excellent service"
Vanessa"Very professional and friendly. Knows a lot about travel. Offers good advice."
Sharon"Very pleasant and efficient sorted what we want very quickly. Had travel information the same day Roy Price"
Lois & Roy"She was very knowledgeable about most of the travel aspects, but a few things she was happy to get advice from other travel agents in the room about. Also she was happy to take my suggestions and research them and use them instead of her own. She made me feel that my ideas were not stupid and we could bounce ideas around to achieve the best result. It was all sorted and paid for with in x3 days and I couldn't have asked for anything better. Thanks."
Vivienne"Configured the travel documents in one hit."
David"Just known her over the last 5 years when she has done all our bookings Knows what we want"
Janice"Jan is always approachable, listens to your needs, comes up with good ideas on your holiday travels without any pressure and gets the quote done in very short time. Never ever had any issues with Jan."
Geoff and Colleen"Very happy how she treated me and answer my questions."
Ellen"Silvana is the best, I usually tell her what I need and she always gives me more than one option with the best prices available. Another thing I love about her is that she always answer my emails promptly. I love Silvana."
Kelly"She is very helpful and very patient with us. She explained and gave advice"
Leticia"very understanding and supportive Changed my mind on a number of occasions of which Melissa was very accepting"
Meg"Rachel is such a thoughtful and kind travel agent. She listens to our needs and is so very prompt in her responses to our questions. Nothing is too much bother."
Barbara"She listened, asked the appropriate question, so we have the travel plan and schedule we wanted. Because of the above, and our previous experience with Clare we sort her out and choose her again this time."
Owen"Talita worked very hard to get us on a cruise which was filling fast"
Michael"All arrangements seam to be going well as long as it all happens, I will be a happy person."
Dennis"We were talking to Danielle about where we wanted to visit and she suggested a cruise which has lined up perfectly with dates and locations"
Claire"Just very helpfull and polite at all times and very organized and tolerate. Good at her job and happy to recommend her"
Boonnom"Lisa looked at the itinerary, and then looking for alternatives as well. She spent time looking and reporting on different fare alternatives and flights for me to consider."
Trevor"Kristen was very helpful, she had lots of great ideas and suggestions, which has taken all the stress out of planning our holiday."
Megan"Was great to deal with. Understood our needs, explained everything clearly to us and response time was great."
Linda"Very efficient,friendly manner. Gave me options to go think about so I didn't feel pushed"
Glenda"Very welcoming and easy to talk to. Extremely prompt service. Great communication."
Kevin"Lisa is very efficient and when further investigations about my trip were necessary she replied to me in a timely manner"
Margaretha"Communication"
Lisa"She was great. Gave us great advice. Was quick and very efficient to deal with. Couldnt recommend Kelly enough. Answered all our queries in a very quick manner."
Janine"Naomi created very suitable trip itineraries for my wife and I. There were some pretty specific requirements that she accommodated (Star Alliance only flights, no US transits, and different return dates for each of us). We’re very happy with our ticketing."
Brad"Christine was friendly and very Proactive in sorting our travel plans"
Kevin"Lovely manner and so accommodating"
Keith William"Experience counts and as we have used Chris before he possesses plenty of it and as a result our experience says he is the person to see!"
Jim"Very helpful and professional"
Susan"It is always a pleasure to ask Courtney Cameron ( from House of Travel the Crossing ) to help us to organize our travels overseas. In a day or two we have her reply with all the details and very great suggestions ( good price for flights , hotels, insurance ,etc.). Every question is answered. In no time we have everything ready. Well, it couldn't be better. Thank you Courtney."
John"We use Sarah for all of our family travel and have done so for some time now. She gives us a great sense of confidence when doing long haul travel and we feel a sense of comfort knowing that she keeps ahead of the curve in this changing world we live in, always pointing out visas, connections and the pitfalls that travellers themselves don't always think of."
Eamonn"Always gets ot "just right" for us. Nothing is too much trouble."
Trudi & David"No mucking around Very available"
Junita"Pleasant dealings with Tracey in New Plymouth. She listened and found me the right flights. Very prompt service"
Vicki"He didnt talk much but he got us good flight times and we dont have to spend more to overnight in Auckland to get a different flight."
Paula"I provided an outline of what I wanted to do which Michelle quickly converted into flight, tour and accommodation options. I felt I was in knowledgeable hands."
Olwyn"Prompt and friendly service"
Craig"Namrata was so patient and very helpful to my daughter and I. She looked for the very best deals and I was very confident Namrata was going to get me the very best deal . Plus she was very cheerful ."
Helen"She was friendly, extremely helpful, knowledgeable and communicated with me even after her normal hours. She went out of her way to secure affordable, but decent accommodation for us and found the best flights for us., She remained professional and friendly even after we have made quite a few changes to our original travel plan."
Jacobus"Peta was very efficient and very well informed. She quickly understood my specific need."
Mark"I walked in knowing what I wanted and Djana just made it happen!!"
Debbie"Fast, courteous and extremely efficient service. Lisa Scott, the young lady whose expertise I rely upon, always does my itineraries with a minimum of problems."
Mike"W tend to ask for Sindy when we sort out our travel arrangements because her knowledge of flight options in particular is very good"
Wendy"Brydie is there for you, always has a smile and exceptional at organising your travel. Can even point out what you’ve forgotten to think of! Comes highly recommended."
Angela"We had a good and positive experience with Fiona. She understood exactly what we were looking for in our trip, made a few suggestions and provided us with quotes the next day. Once we had chosen, the travel was booked and confirmed within a day. Great service, thanks :-)"
Katharina"Angela is very knowledgeable and gave me excellent advice."
Barry"Very quick with emails"
Karen"She was very helpful. She explained this clearly, and she excercised patience with me. She answered all my questions with a good explanation. And she was replying to my emails on time! I have delt with Amanda before in the past and I was very happy to return to her because I was satisfied with the services."
Bandranike"Personally , best travel agent (owner) you can have , always goes above and beyond, such a nice genuine person."
Alan"Very helpful and has taken in a load of info and converted to what looks like a great trip"
Matt"Zoe, unlike another travel agent we dealt with previously (from a different company), was super helpful and understood exactly what we wanted. She answered all my questions - which I always have a lot of - and provided such useful and helpful information. She is very knowledgeable and nothing was a bother for her. So quick to respond as well and lovely to talk with on the phone. Everything seemed very professional."
Anika Theresa"As always Julie listened to our requirements and delivered a holiday itinerary which fitted our requirements exactly."
George & Carolyn"This is the second holiday we’ve booked with Minji. Minji, is very accommodating and, such a lovely person to work with. Minji will always be our go to when planning our holidays."
Michelle"Helpful service help find accommodation for us."
Kirsty"Sam incorporated his own personal experience and advice for travelling when he booked flights for us. As it is our first time flying long haul with a baby, we gratefully accepted his recommendations. Our booking was easy and straightforward, with excellent communication, which we really appreciated as we had a shorter timeframe than most to book an overseas holiday. We will almost certainly be using this branch for our next overseas holiday. Thanks, Sam!"
Zoe"Very helpful.knows the industry really well"
Stephen"Always bright and bubbly, and always ready to help"
Carol"Lisa goes above and beyond when dealing with bookings and also if a problem arises she is the fix it master"
Elizabeth"Alisha was very thorough in finding us the best deal possible, she was very friendly and thoughtful, wouldn't hesitate to recommend Alisha and the house if travel team. Thank you, Jamie & Monet"
Monet"Rhonda was a real joy to deal with & organised everything for me straight away. I couldn’t be happier & will be recommending her to all my friends & family."
Danielle"She was very friendly having us and with great patience explaining the details what we concerned"
Fengguo"Steve is always prompt, efficient and knowledgeable in dealing with our travel needs"
Bill & Jill"She was efficient and it didn’t take long to sort my trip. I will be calling her this afternoon to book another trip."
Carrie"Rachael is always very helpful, friendly and welcoming. Rachael tailor made an Itinerary for our family holiday to the Gold Coast and did this in a very timely manner to ensure we could receive the best flight deals on offer. We appreciate her suggestions and thank her for her efforts to please us."
Lesley"She was fast efficient , listened to what we said and got job done."
Bronwyn"He listens, explains things well, does follow ups after holiday to see if I enjoyed the hotels, resorts etc."
Carol"Danny was very through. He listned to what we wanted and ahowed us what was available. He helped us get a better deal"
Melanie Kay"Just did a great job with my booking"
Coral"Chevonne was very pleasant and easy to deal with, nothing was a problem as my bookings in the end were not straightforward, she sorted it all out for me, I was extremely grateful for all her help, she was very professional"
Diane"Very friendly approach and very knowledgeable on flights. She got the best deal for me and i very much apreciated that."
Katie"We weren’t sure of travel dates and Carmel had to do a few different options for us and did so promptly. We appreciated her getting back to us so quickly and nothing Was a problem. A delight to deal with."
Diane"We walked in off the street and Celia immediately made us feel at ease. She understood what type of holiday we were after and was able to suggest the perfect destination and having been there was able to pass on her knowledge."
Shane"We have every confidence in Kim and highly recommend her . She has a very pleasant manner,responds quickly to all requests and clarifies any new travel requirements as they arise during the booking process . We believe that she is an excellent travel adviser."
Maxine"Organised our family trip to Fiji for 14 people . All went smoothly"
Jan"Alana was quick to respond to all my questions and gave me lots of options based on my budget and needs. She had real experience with my destination so could easily advise and arrange exactly what I wanted for my vacation."
Julie"Linda was extremely helpful and patient with assisting me to get a visa for Australia (I'm a British Citizen). For some reason, the App. wouldn't take a photo, but she persisted until it did, even going to the length of turning off the office lights. I really appreciate her help."
Eve"Amanda was absolutely incredible in organizing our holiday! She handled everything so quickly and efficiently, providing us with a fantastic range of accommodation options to choose from. Her helpfulness, professionalism, and friendly approach made the entire booking experience an absolute pleasure. We couldn’t have asked for better service—Amanda truly went above and beyond!"
Rachel"She was knowledgeable and ensured that we had everything we need for our special holiday next year. We changed our minds a couple of times but Nicky wasn't phased. She just made it happen"
Stephen"Fast and efficient in response Super easy to deal with Would highly recommend"
Mike"So friendly and listened to what I needed for my booking."
Pamela"Bridget listened to what we thought we wanted and gave us all the information on the four or five tours we asked about. She then made some other suggestions that seemed more in line with our requirements . We are very happy with her."
Rod"Very helpful and interested in why I wished to go to Australia."
Grant"Helpful and got back to me quickly"
Cynthia"Debra was very helpful and friendly. And once I decided which holiday I wanted, she was very quick and efficient with booking it."
Janna"I needed to get a flight to England ASAP for a family emergency and I've never booked a flight online myself so was kind of panicking, I looked online to see closest travel agents and found house of travel, lucky for me I spoke to a kind and very helpful person named zoe"
Paul"Prompt service, polite and helpful"
Lois"Alydia was very accommodating, efficient and professional. She took note of all my requests and delivered with a fantastic package that suited our needs."
Carmen"Brent gives us confidence in his ability to find the best holiday experience for our needs,"
Karen and Merv"She listened to what we wanted and came up with a package that suited us perfectly and was able to answer all our questions"
Athlene"Sophie was very friendly and happy to go the extra mile to help us."
Janice"Kelly-Ann was super helpful and happy to answer my million questions. She was quick to respond and gave us great advice. 10/10 would recommend booking with Kelly-Ann."
Katie"His great knowledge,friendyness,and efficiency"
Susanne"Charlotte has helped us with a few trips now and she has great knowledge around international trips."
Brigitte"Esther was efficient, knowledgeable and connecting with our needs in a comfortableand friendlyway. We are so appreciative."
Rianda"After a quick heads-up she went ahead and provided an option that suited our budget and our cruise options we asked for."
David"Easy communication Efficiency Total awareness of our needs Bubbly personality"
Barbara and Ted"Janine has been great from helping us identify our "bucket list", through to prioritising it and then finally helping us arrangle our first trip. She has been patient with our changes of mind and has accommodated our requests. Her advice and expertise has been invaluable."
Peter"Harrie is a helpful young professional. He answered all my questions in a timely manner. It helped a lot that he had been to Melbourne to watch the AO. That gave me a lot of confidence in his assistance. However, I think he was a little inexperienced. He gave me the wrong answers to a couple of questions but fortunately his boss / colleague (?) was nearby and was able to provide the correct information as she overheard our conversation."
Eleanor"Djana was very friendly and knowledgeable about my flights. She answered my emails efficiently and politely. I'm very pleased with her over all help."
Loret"Prompt, courteous, professional, accurate, helpful."
Bruce"Shaunice was brilliant, listened to us and our needs, and offered the best solution for our holiday Everything was done without any fuss and we had our full itinerary within 24 hours! Just awesome"
John"She is great, friendly, knowledgeable, always seems to have all the time in the world when I am sure she is busy."
Kay"She is very good at her job and does hesitate to do more I have recommended her to other people as she has always come through for me"
Mary"Rachel is so thorough, we thaught we had it all worked out but Rachel works her magic & makes sure all the ‘T’s are crossed & ‘i’s dotted. She did a wonderful job putting our trip together & saved us money too! Thanks Rachel ??"
Hazel"Quality service and very knowledgeable"
David"Friendly, manner over the phone. So helpful in finding the right flights that worked for me. Made it all very easy for me, as I didn't have the stress of booking online. Will definately be calling Brydie for future travel."
Valda"Debra went out of her way to plan our holiday at very short notice. She contacted us promptly and worked on getting us the best offers available. Debra works calmly and efficiently and is very easy to communicate with and always very pleasant."
Marilyn"Quick response with applicable information. Answering all the questions upfront. Friendly, effective and fast with processing quotes and flight tickets."
Diederik"He is very thorough in finding flights that's easy in terms of time and price. James is patient in terms of my travel requirements."
Janeth"Efficient,fast,informative. We are very satisfied"
Warwick"Gaylene arranged my trip to Hobart in January, booked the hotel and tours. I was impressed that she gave her time freely and was most helpful despite booking a tiny break. That was the reason I came back to HoT and Gaylene to book my forthcoming trip to Perth with one other. Top service."
Tony"Jo is friendly & so Helpful , knowledgeable & is prompt with quotes & follow ups. Have booked a few holidays with Jo now & wouldn’t go anywhere else"
Catherine"Alicia, was good to work with, she listened to what I was looking for, did the resarch and found what I needed. Everything was well explained well and all questions answered."
Paul Andrew"Danielle was efficient and sorted through a few little glitches we had, with ease. Thank you Danielle!"
Gina"I have dealt with Jan before and she pretty much knows our preferences. From my initial approach until conifmation it took only 4 days to finalise everything. Thats how I like to do buisness."
Kevin"Efficient and friendly."
Kay"Molly was super helpful with the work she did, she was very quick at replying and incredibly knowledgeable with everything that was involved, the process was quick and easy with her"
Francis"She was friendly and helpful. She gave good advice and had put a travel package together for us very quickly."
Veronica"She listened to what we wanted, was quick to respond"
Roderick"Jo always gives top personalised service. She is prompt in providing information and gives great personal recommendations on options you may not have thought of, all making for a very special, stress-free holiday."
Christine"Brendon as always took great care in sorting out our itinerary and dealt with the changes we made totally professionally."
Roger"Everything was easy and no fuss, fast and efficient and great to deal with."
Raewyn"Quick, knowledgeable, friendly help"
Yvonne"In the very brief meeting I have had with Linley I found her to be very friendly and obliging and look forward to working with her in the future to book our holiday."
Kevin"After discussing my travel requirements, Charlotte was very efficient with coming back to me with options. Always super informative and really easy to deal with. I've been dealing with Charlotte for the last 15 years approx and would highly recommend her and the HOT Papamoa."
Colette"Jo responds very quickly and has all the best information on hand"
Cathy"Sunny was great to deal with & very quick on replying in regards to change of flight destination"
Dale James"Such a quick response from Brent. Always thinks about the best flights available. Brent gives us options and makes it happen!"
Jeanette"Because she is always very efficient, f