Customer Reviews
93% of customers who book with House of Travel rate us 5/5
"WE HAVE DEALT WITH CLAIRE MANY TIMES ,ORGANISING OUR TRAVEL PLANS. SHE IS ALWAYS VERY PROFESSIONAL,GETS THINGS DONE VERY QUICKLY. WE DECIDED LAST MINUTE TO GO AWAY. RANG IN THE MORNING,TOLD HER OF OUR PLANS, AND BY MID AFTERNOON ALL DONE !!. MANY THANKS CLAIRE, OUR GO TO PERSON ALWAYS."
Joanne and Michael"Lisa is always helpful and willing to look into our requests."
Richard"Always very helpful and efficient with bookings and good advice"
Jane"We went into House of Travel and Robbie listened to our wishes and came back with a draft package which was absolutely bang on. He gave us a lot of confidence in his experience as a travel agent and we have ran with his suggestions."
Graeme"Olivia was great and listened to what I had to say and came up with various options that allowed me to choose the one that appealed to me most. She also did a good job in sorting out my flights so that I was able to finish one tour and then get the flight that best suited so that I arrive ready to start the next tour."
John"Nothing was a problem and she was happy to help and gave us lots of information about where we were going"
Jackie"Friendly and very nice to talk to"
Timothy"No stress person and keeps you updated and prompt"
Ray"She goes above and beyond with a vast varied knowledge of the areas we requested."
Linda"The booking process for our travel plans was very simple and our connections gave us the time we needed between the various connections."
Bob"Tracey was friendly, helpful, and fast. She made booking our tickets very easy and smooth. Thank you so much for the great service!"
LING"Very helpful, answered all questions. Friendly and professional approach."
Kevin"Very helpful and quick to reply to emails"
Wendy"Lee is always bright and welcoming and very helpful. We usually go to her with a series of elements, but nothing preconcieved, and ask her to use her expertise to suggest the solution that will suit us; she always comes up trumps (sorry!) and gives us a range of options, then works with us to pick the best one. Excellent service."
Kenneth"She was so pleasant and helpful in helping me choose times of different flights"
Sheryl"Kristen is an absolute star. She is knowledgeable and always super responsive, asks great questions, listens and checks to ensure she provides the best possible options for our travels."
Tiffany"Have dealt with Oliver before and have found him to be very friendly. I left things to the last day for travel to be arranged and he quickly arranged everything."
Paul"Sharron was very helpful with trying to arrange our travel for us. We had not previously used her but found her very obliging and couldn't help us enough. We would be very happy to use her again."
Jean and Paul"Great to deal with. Gave us options for us to choose from. Very friendly and easy to talk too."
Sandra & Ken"Her manner was very welcoming and self assured. This made me immediately comfortable. She sensed I was ready to go straight into booking so she immediately pulled up the schedules. The complete booking was accomplished in a very short time. I appreciated that very much. I have hearing difficulties but Kaylie looked at me when speaking and was very clear. Much appreciated."
John William"Easy communication and clear expectations/plans"
Malena"We have dealt with Torin before, and have always found him to be extremely helpful, insightful, and ready to go the extra mile when assisting with travel plans."
Pamela"Everything was done with professionalism and in a timely manner"
Barry"Very cheerful and helpful and got us the best price anything i asked her was never a problem"
Malcolm"Responded very quickly to my enquiry about flights and came back with options very timely"
Katherine Lesley"Enthusiastic, energetic and eager to find the best solutions for me"
Robyn"Very helpful when ever I had an inquiry"
Gillian"Emma was very quick and most helpful"
Christopher"I rang Tania and was able to make an appointment for the same day, which was great. Tania was very helpful in finding flights for the dates we wanted and offering accomodation options. She also gave us tips about places to visit with the kids and transport suggestions within Singapore."
Christine Ann"She is very friendly and professional Understood where we where coming from New her information"
Bernice"Kaylie was bright and cheerful and seemed to grasp exactly what we were trying to experience in our holiday."
Colleen"Liz was friendly, listened to us and quickly viewed suitable options"
Alan"Everything was dealt with in a professional and courteous manner."
Grant"I got my time back. I didn’t need to worry about the flights and I trusted the HOT staff to be experts at what they do :)"
Sri"She worked outside worked outside of her office hours and actually offered alternatives to what I had first discussed - nothing was a problem for her"
Megan Jennifer"He always makes things happen, well organised , nothing is a problem to him. And always answers your calls straight away, takes the stress out of it all for you , a gem ."
Rose"Carol is fantastic- she know what our requirements are and quickly provides us with the quote. She is the best."
Cathie"Helpfull ..try with the custmor many option ...respectfull Alawys simle and listen carefully ..everytime i am very happy when dealing with her"
Eiman"Dear Megan, Thank you so much for all your help planning our trip. Your warm, friendly approach and quick responses made the entire process a breeze. I really appreciated how clearly you walked us through the options and broke down how different dates affected the overall cost. Above all, thank you for your thoughtfulness regarding our mobility concerns—having that extra support and reassurance made a all the difference. We are so grateful for your help!"
Myrielle"We approached Josephine with a request to plan a trip to Europe and we only had that day to book it. Within half an hour we had all the flights there and back sorted !! Josephine has the experience to stay calm and knowledge to go straight to the information required without any delay. Josephine is very friendly and seems to make what could be a stressful time for Viv and I who are both in our seventies a relaxed and enjoyable experience."
Beaven"Angela was very patient with changes to booking due to family all wanting different things"
Maree"Sam was very helpful. Was not pushy and helped us sort some key details out."
Ben"Celia was enthusiastic about our outlined travel plans, gave us plenty of options, insights and good info such as the Wise card for currency whilst travelling, apps to put on your phone to assist getting the max out of places visited. She was prompt in getting the first draft with flights etc back to us with offered assistance if we needed more help with researching accom of internal EU travel."
Ian"Fay is always calm, positive and really knows her stuff. She listens well and makes appropriate suggestions."
Amanda"She was great, booking on the final day of a sale was a lot, but her comms were great, she was incredibly helpful answering my questions and making sure I had everything I needed without adding any pressure"
Nicola"Kelly-Ann was amazing - listened to me - came up with the perfect place that we would never have considered - then she had it locked and loaded same day!! Very impressed!!"
Janene Ann"Excellent every way"
Suzanne Louise"Celia is always professional and provides great service. Communication is 10/10"
Lisa"I found Laura to be very helpful with my travel plans as they were very rushed as my Nana is dying. She helped me book a hotel as well which helped a lot as my family were unable to do so."
Joanna"Nothing was any trouble, even after we changed the original plans. Positive feedback."
Paul & Moy"friendly, helpful, efficient advice and service"
Peter"Andy quickly found flights to and from Rarotonga for my 2 daughters who live in Wgtn and me in Christchurch and also secured preferred seats for us. He made it so easy!"
Marian"Claire was very efficient in getting back to us quickly with changes we wanted to the itinerary"
Nola Vivienne"Have dealt with Raelene previously and had no hesitation in using her for this trip. Friendly manner, professional and very helpful in assisting us."
Paul and Sue"Professional, knowledgeable. Did exactly what she said she was going to do,"
Judy"Mairead is always cheerful with a happy greeting. She makes you feel she is pleased to be of help. She takes the time to find the right places to stay co ordinating flights and keeping us informed"
Rosa"Darryl went above and beyond on helping us get a good deal and i would highly recommend him for any flight or holiday plans"
Daniel"Found Paul to be very efficient and prompt. Accommodated our several changes with no fuss."
Roland"She is just on top of her game, friendly and polite to deal with and professionally on to it, getting everything sorted with often short notice. Her effort is very much appreciated."
Paul"Very professional,lovely personality ,couldn’t be more helpful.I was amazed at how thorough she was in finding the best possible arrangement for me .I usually deal with another company for travel.My sister previously worked for staff travel in Auckland.She recommended House of travel. I feel fortunate that Kirsty was point of contact. Steve"
Stephen"I have engaged Petra to book my travel arrangements over the last 30 years Petra is extremely prompt in getting back to you, efficient and getting your travel arrangements organised quickly which takes your stress and worry away. If your initial travel requirements can not be met, Petra always comes up with solutions very quickly so your travel can be finalised"
Lin"Kelly was very responsive to our requests and the booking process was very efficient"
Suzanne"He listened to what we asked for thoroughly and tailored our holiday to what ideas we had"
Bethel"Chantelle was so helpful with finding the best way for us for our journey to the UK and return. Friendly and cheerful. Would use her again."
Sheila"Helen went out of her way to help and guide us for our very special family holiday. Offered us time for meetings after her working hours to accommodate us. She was able to answer all our questions snd put us at ease."
Jenny"She followed my instructions and made helpful suggestions unprompted, I appreciated it."
Blair"Very reassuring"
Christopher"Gaylene was incredibly helpful sorting an airline hiccup right before our trip. She stayed late and ensured everything was sorted for our holiday. So incredibly grateful for her help and helping us have a fantastic holiday."
Sheree"Tanya knows my wife and I very well , our likes and dislikes and always meets our expectations"
Kevin"Donna is fun and very good with all the ticketing and the schedule."
Lisl"Attention to detail. Quick to respond. Efficient."
Kim"I havent got my confirmation yet"
Susan"Efficiency"
Roger"We had a good experience and super easy to book. Quick responses and good options from both team members"
Marc William"I was using a voucher to book a flight and the consultant couldn't have been more helpful - quick and efficient"
Shelley"After booking with Leilani (weeks ago!) I discovered my passport had expired and it has taken a long time ti receive a new one. In spite of the time distance when I walked into House of Travel yesterday Lailani recognised me and immediately finalised my travel. She is very patient and efficient, dealing with a very elderly, hard of hearing elderly woman."
Valerie"Have always dealt with Vicki, she efficient and pleasant to deal with."
Richard"Mairead was very warm and welcoming and we organised our whole family trip in a very short time."
Nicola"She was awesome found exactly what we needed quick as would highly recommend her, we had been to other travel agents who were not even as close to being so nice, helpful and professional as Erin"
Tito"did an amazing job getting me to japan to support my sister ASAP - while i appreciated the offers for a more streamlined return, anna was not to know that my sister had spent 90mins on the phone to quantas and i just needed the flights she was on. overall great job"
Maire"Kelly was really helpful with good advice and made sure we got a flight deal that suited our needs. She also got this turned around really quickly for us so we could take advantage of the Air NZ sale."
Melissa"Kelly is very friendly and approachable, smiling making me excited about sorting our trip"
Wendy"Always got back to us promptly"
Monica Helen"Patient and even came in on his leave day to sort out the last parts of our trip."
Glen"Very helpful and friendly"
Catherine"I had multiple stops between 5 countries. We had to request a few changes to suit our timing and budget multiple times. Gavin helped us to arrange all my flights suited to our requirements. We value his prompt and professional service."
Vasantha"Have used Jaciklene a few times now and found her to be excellent to deal with"
Sandra"Her proffessinalisim an nothing was a bother"
David"."
Michael"Prompt , immediate attention at all times of the day/week. Nothing was ever too hard. A pleasure to deal with. We travel in March 27"
Sharyn"As late comers to international travel Carol took on board what we wanted to achieve, made some alterative suggestions (which we followed) to make the whole flight experience more seamless. Did leg work around suitable accommodation options - yet to be finalised. For us being able to have confidence and trust in a broker and travel firm is high. Both met."
Michael"Emma gave us friendly and prompt service. She listened to what we needed and came back with great options. Would definitely recommend her."
Jacqueline"Anna is always very approachable and follows up on anything I ask about. Many times she will fill out forms while I am with her whereas she could say go away and fill it in yourself. And she always has things right at her fingertips. No question I ask is a problem and she helps as much as she can. Having worked with her over many years now she knows the sort of trips suit me and plans accordingly. A great travel agent."
Marie"She was amazing. Explained everything thing in detail and answered all my questions without hesitation"
Richard"Excellent commuication, understood what we were trying to achieve."
Megan"Monica has always listened to what we have wanted in regards to our travel thoughts , Gave Good Advice & Quick Results With a bubbly friendly approach ! Every annual holiday we will be back to see Monica !"
Angela"We have used Minji before. She is very experienced and professional. Will use her next time aswell."
Rob"Elizabeth was very helpful with the advice an recommendation she gave us to make a decision. She gave us more than one option to make our decision."
Kathryn"Very informative and unbelievably quick in the bookings and keeping me informed at each step. Great service"
Diana"She checked the cost comparison of the airlines to give us the best price. She’s friendly and helpful to give suggestions."
Marissa"Minji responds to my questions via email very promptly and us also available by phone as needed. Lovely to talk with her about our trip and helpful with sorting details."
Anne Marie"Kind and friendly."
Josephine&Jeanellie"Amrita was so friendly and easy to deal with, she answered all my questions sincerely and put me at ease. I will deal with her for my future travel bookings."
Robert"She is always professional, helpful, friendly and honest about what is and isn't possible. I have been using Sandy as my travel professional for over 12 years"
Brian"Alicia was efficient and friendly in putting together my itinerary and making changes to suit me better. She followed up quickly on my queries."
Graeme"Lisa makes it so easy. She found us amazing flights at a super price and explained everything very well."
Linda"She provided exactly what I wanted"
Martin"Open to my ideas on putting together flight options using different airlines. Prompt service."
Malcolm"We gave Leanne our proposed itinery which she promptly returned to us a plan. And after a few questions we were happy to proceed. Leanne also provided us with all the visa requirements and link to use for fast processing."
John"She was very quick to response with flight options and had a very friendly manner."
Dugald"Meg was very helpful and took the trouble to find me the best deal to suit my plans"
Isobel"Previous dealings with Angela. She looks after me and provides information with clarity and promptly."
Diana"Previous relationship. Always professional and quick. Answered all my queries. Great for booking 12 people. Thanks Jan"
Julie"She had built a trusting relationship with our family and dealing with her has been great."
Hamish"We only needed flights to the UK within a few days Lucy managed to do the whole booking very quickly without any stress. A great experience thank you Lucy."
Jane"This is our second trip that Anna has put together for us, and we are very happy with the knowledge she gives us, organizing this trip."
Debbie & Ross"Very helpful through out Keep us updated"
Val"Very professional and friendly. My inquiry for travel was promptly delivered and easy to follow. Thanks to Kelly for her friendly help"
Brendan"Caitlin was very helpful and a pleasure to deal with as she made the process very easy"
Steven"Emma has been a fantastic help! So easy to work with, really great communication, and has made booking a trip as exciting as getting to go on one. I have never booked through an agent before but will be doing this for future trips! Emma has made everything so easy, and I have already started recommending her and booking through HOT to people."
Amy"I had PRE emaild CARLY- wrote what I wanted - then went into the house of travel -PAPAMOA PLAZA - made a few TWEEKS upon my holiday - paid my travels & holiday in full - I had NO PROBLEMS kind regards mrs elizabeth haig dawson"
Elizabeth"Excellent communication, fast replies and extremely accommodating when we needed to make amendments!"
Shannon"Very very helpful and accommodating...always looking to make everything at ease for us. Highly recommend Ranee ??"
Glenn"Liz was very knowledgable and easy to deal with"
Lyndsay"She is patient and responsive."
Anita"we we're greeted with a smile first off, i'd say she loves her job, she was very helpful."
Don"Fiona was very communicative every step of the way. She took her time to research and get me the best possible price for my airline tickets. I would 100 % recommend her for any of your travel needs."
Leanne"Kate took the itinerary we wanted to do and within a day got back to us with a itinerary to fit our needs. This was done on a morning we found out she was on leave after doing this."
Margaret"She was very patience and listen to what we had and worked with us to find the best option for us"
Sumeet"Anna was able to secure flights for me that met my needs and my budget. Her communication was always prompt, friendly and with thorough detail."
Lynley"I emailed Kelly with the dates we were looking for to travel to the UK in 2027 as well as accommodation for a three day stay in Krakow, Poland. Within 24 hours, Kelly had come up with flight recommendations as well as several hotels in Krakow that met our criteria. I was blown away with her rapid response & professionalism regarding the travel recommendation she sent me."
Alison"Nicky has helped us for many years. She understands our requirements and preferences, she is responsive, and gets the job done"
Nora & Bob"Great communication and knowledgeable"
Hayley"Listened, understood, found a really good deal"
Brenda"We have been working with Carly for a few years now. Carly knows us so well now and what we like and she always makes suggestions that she knows we will seriously look at. She is always looking for the best deal possible and always gives us plenty of options. Carly is always available to see us and responds to our emails quickly. Nothing is a problem, which gives us total confidence that our holiday will be amazing."
KathyLynne"They were very friendly and found me the best flight"
Brian"It was easy to organise and didn’t take long"
Melanie"He responded quickly and efficiently - easy to deal with and pragmatic."
Amanda"All good All"
Johannes"She is very knowledgeable"
Marilyn"Answer questions very quickly and professional"
Allan"Always looking out for me, I feel I’m in very good hands here. Even though it’s not the closest I will keep coming back to Mel."
Monika"Maia got back to us very quickly and she’s not even in the same town as us."
Paula"Personal interest in my travel plans,securing best plans."
John"Efficient and friendly a good combination"
Joy"Helen is efficient, thoughtful and timely. Can't very well ask for more"
Jan"She was very nice and got back to us with all the info we where asking for . So nice that we booked our trip . I'd definitely go to her again and also recommend her to my friends."
Donna and Peter"Great communication and understanding what I was wanting"
Janet"Sarah is amazing at what she does. Booked my flight easily and within minutes. This is my second time and she’s great."
Omkar"Friendly knowledgeable prompt responses"
Brian and Lynda"Great communication. Listening to our goals for our travel. Good humour and friendly. Quick to give us information that related to our aspirations for our cruise."
Dawn"She was very accommodating and produced a priced draft itinerary swiftly with a nice covering letter. When we confirmed she Zoe set a final for sign off and payment. The confirmation came back swiftly along with travel tips."
Louise & John"Very personable service."
Luamanu"Stacey is absolutely amazing she knew so much about where I was going and was so enjoyable to deal with, She did everything I was wanting but better definitely glad I went with a agent instead of just trying to do it all online. She gave me so much advise especially been this is my very first solo over seas trip far from home"
Allan"Kirsty as always was very professional, knowledgeable and helpful."
John"Very helpful and Melissa always gets our Hoilday sorted. Very easy to work with always makes time even when you just show up without an appointment"
Andy"She exploded options for us in details and patiently modified it to suit our needs for our Gold Coast holiday. She also compares in details for various Europe river cruise for us for us to consider without hard sale."
Victor"I find Chris very knowledgeable, Chris has helped us plan many holidays and we have always been pleased with his recommendations and the information he gives us on places to visit while we are at our destination. This latest trip was no different."
Janet"She gave clear and precise answers to my questions. She provided several options so I could choose the best one."
Peter"her willingness to help at short notice"
Michele"so easy to work with and gave me time to consider what would work best and as a result Jessica came up with a better option for me."
Richard"Friendly and helpful"
David"Very approachable and listen to our plan to build an itinerary for our upcoming trip"
Roland"All round good guy. Cheerful. Knowledgeable. Nothing is a problem"
Barry"Responsive in a timely and detailed manner, friendly and helpful, and had clearly listened to all my thoughts and requests and subsequently provided the perfect options to choose from. Just enough options to feel like we had a choice, without too many to make us feel overwhelmed. Excellent service."
Vicky"Goes the extra distance, knows exactly what we require"
Barry"Very quick and capable"
Larry"Very organised, great manner with people, could answer all our questions. Every thing was clearly explained anf d laid out, so there was absolutely no mis understanding about what was happening, and what we had to do."
Geoffrey"I rate Helen very highly, not just as an extremely professional and helpful travel advisor, but as a person who knows us and what type of travel and accommodations we would like; and who tailors our travel to our needs brilliantly."
Mary and Peter"Olivia went above and beyond to find the best travel routes and dates for a long and convoluted family trip. She understood our budget, was patient as we had to swap destinations and was transparent and knowledgeable about mfat travel levels and insurance. Would 100% book through Olivia for any future trips. Her research also provided a quote significantly lower than flightcentre for the same trip."
Kathryn"Minji is always very prompt to respond and has excellent suggestions"
Cecilia"More info around excursions ect would be good."
STEPHAN"From the first call Tania was attentive and engaged. She jotted down all our details, dates and special circumstances. She was very prompt at getting back to us with the options and when we wanted to change a date it was no problem and no more expensive. Awesome service."
Dawie"Ksenia took all of, not only the effort managing overseas bookings, concerns away that we had. Her knowledge and service is amazing. Because of all of the above we had a very well organized and wonderful trip."
Dianna"Tayla was absolutely amazing from the start of the process right till the very end. She knew exactly what to ask to get us booked within 24hours! We would highly recommend Tayla to anyone who is needing to book a holiday."
Cassandra Elizabeth May"Always provides excellent service"
Sandra"Experienced Honest Friendly Patient ( with my multiple questions ) Reliable Organised Lovely"
Bridget"j Jason is very pleasant"
Dave & Jackie"I lost my son in Australia and had to get there fast. She was kind, gentle and very efficient. She made a horrible time a lot easier."
Dawn"Talita listened and organized everything we needed."
Shirley"Stacey did not mind repeating herself when I did not understand something . Very pleasant speaking voice."
Helen"A very pleasant young lady, helpful, etc. nice to deal with."
Susan"Her friendliness, sensitivity and understanding combined with diligence to secure the most suitable flights."
Alex"He was awesome and made it easy to follow the details to my request and understand it in detail"
Te Aroha"Very quick to respond to questions & helpful"
David"Jess is always prompt in returning my calls and has all my travel info at her fingertips."
Deb & Tony"Katie listened and understood our unique situation and worked around it"
Karen"Quick responses with extra options. Easy to communicate via email."
Larry"Very easy to get hold of & very efficient, timely and complete response. Thx Alicia"
Colin Andrew"Nothing was a problem, easy to communicate with"
Sally"Kylie is always very welcoming & friendly & she is a very knowledgeable travel agent"
Sharon"This is one of many trips booked through Lee, she us very efficient, great to work with every question answered straight away great service"
John"Lucy Hopping was awesome very helpful and informative. Thanks to Lucy Hopping for great work."
Inti"I emailed Maxine with dates and flights that my friends were already on and she got back to me really fast and had it all sorted"
Tammy"Very knowledgeable with a friendly approach that made us very comfortable working with her"
Neil"She listened to my concerns and went out of her way to find the best solution"
Gill"She goes out of her way to give you the travel itinerary that you want and she even helped with my pre existing condition travel insurance"
Ruth"Friendly manner"
Wayne"Bea was very responsive and really understood our brief"
Emma"She listened to our wishes and came up with a suitable plan that we have proceeded to book with."
Kirsten"Made the whole process very simple ans quick."
Ngaire"Nikki was amazing to deal with, great and prompt communication. Made it very simple and easy"
Jessie Olivia"Michelle helped find the best deals and advised the best times to travel. Helpful, friendly and patient. She made the process straight forward and hassle free. Will definitely book with her again"
Roanne"Excellent service, delivered everything we needed. Highly recommend Donna."
Brian"Lee is very kowledgeable and helpful"
David"I got exactly what was asked for. They found a great price that your competitors could not"
Roisin"Kept me informed and updated on my requested booking. Was positive and didn't mind investigating options. Kaylie meet my requirements, saved me time."
Gary"Bea is a magician, she has an unbelievable ability to translate needs into outcomes - even when working to a crazyntimeline. She is patient, efficient , gets families and is thoughtful, creating unique itineraries to suit changing needs."
Niki"Carol is always willing to help and cater for our requests, answering questions promptly and offering suggestions of alternatives. We know Carol has our best interests in mind and we couldn't ask for a better travel agent to help us plan and arrange our big overseas trip."
William"Kate listened to what we wanted out of our travel experience, and made changes - such as to our flights. Gave us information to help us make informed decisions. There was a discrepancy in the spelling of one of our names, she had to be asked to be corrected by us. This was not changed in the travel insurance, so we needed to do this ourselves. Kate has informed us about the basic travel information, but has not added to this information and not provided next steps."
Jennifer"Rachel was very helpful and giving great advice on my future travels"
Calvin"All good"
Simon"Robbie is just so professional and efficient; I would much rather use him than do all the bookings online myself. He chooses hotels that mean the least hassle for us."
Corinne"She was very helpful and friendly and it felt like she wanted me to have the best experience for my first solo travel, she was really nice and I will definitely go back to her for another vacation."
Georgina"Monica from the PN Square office couldn't have been more helpful! So quick to answer my questions and provide recommendations. Would highly recommend."
Robyn"He was very helpful and understanding of our request to find an emergency/immediate international plane ticket"
Diana"No problems booking flights"
Brian"Lisa provided all the information we required to decide on our next cruise. Although our communication for this cruise was via email Lisa's response was quick and detailed."
Paul"Jay is in tune totally with our requests and very helpful with us achieving our goals giving us lots of options and suggestions. He goes above and beyond"
Jane"Prompt and friendly service. Options for times of travel were well explained."
Mara"Angela was super helpful and made my travel plans not only possible but also at a great price that absolutely was in line with some extra savings to the internet offer. I will definitely be reaching out again to Angela for our next Travel plans ??"
Jan"Tori was polite, friendly and super easy to deal with. It was the quickest most efficient booking I’ve ever made using True Rewards. The whole booking was effortless and quick."
Robert"nothing was a problem for booking time and dates"
Christine"Avery pleasant person did everything to accommodate our requests. fast response in getting our flights and accommodation all sorted."
Robin"Pleasant and good to deal with. Gave us some good info and tips."
Brian"My wife and myself have used Nicky previously for other trips, The most recent one was an Egyptian 17-day trip in 2019. Everything went to plan with no hiccups. Previous cruises many years ago as well. She is currently arranging a Tasmanian trip for me, and all details have been completed. Nicky is very experienced in what she does. Thanks Nicky."
Graham and Lynne"Kelly was very friendly and helpful"
Joanne"Agnes was very proactive in the information she provided. She was able to answer all questions fully & in a timely fashion."
Matthew"I have booked travel with Charley now on several occasions and find her so helpful and knowledgeable."
Judy"Ollie has been an awesome go-to specialist for our boys' trip to Adelaide. We've been planning this for 2 years, so it is great to have him at the centre of everything, making it as stress-free as possible."
Adam"The ease and knowledge that went into our holiday shown by the team in HOT made it a seamless, enjoyable break."
John"very efficient and helpful"
David"Organised our itinerary just as we wanted"
Gary"Jess was very quick to meet me as I walked into the agency without a prebooked meeting. She gave me options and took her time to work through possible dates to ensure I got the best option for my needs. She explained things well, and I walked away feeling like I was important to her and my holiday was important. She gave me good advice for future holidays. Was a great experience"
Sharon"He was friendly knowledgeable and very keen to provide exactly what we were looking for."
Barbie"Toni is always so easy to deal with. Responds quickly and it’s never any trouble to ask for more info or options. Always a quick and easy process"
Michelle"Very friendly and tries very hard to satisfy requirements"
Caroline"Friendly and prompt travel agent. There was no pressure to book our make our minds up. She looked at our family situation and gave us options that were better suited to us than what we originally selected."
Annabel"Nicky was very quick to respond to our request, and gave us great options for flights, accomodation and insurance."
Mark"Good listener and great communicator. Bridget presented our itinerary in a timely manner and provided us with options for our travel plans."
Thecla"Anna is very good, she does always try to get the best deal for us, She is always very thorough and prompt with her replies."
David"He was under a lot of pressure and met his commitments as promised on the due dates and when changes were made by ourselves it was not an issue"
Warren & Rosina"Amy was very friendly and helpful. She got things organised straight away and looked into various options for me."
Heather"Quick turn around, good comms and friendly"
Sophie"Provided exactly what we asked for. Made changes as requested. Very prompt responses."
Elizabeth"Alisha listened to what I needed and and actioned a travel plan very efficiently"
Barbara"Jay really listens to what we want and has always gone the extra mile. Every holiday he has booked for us has gone exactly as we hoped. Couldn't recommend Jay enough. We will certainly be getting Jay to organize our future travel"
Beverly"I have booked my flights a couple of times with Teri and she has always been able to get the flights I want"
Janis"Vicki always comes up with perfect flights at a great price. I'm super happy with the service I receive consistently."
Donna"We Again received the benefit of the Extensive experience of Dalwyn."
Rob and Cate"Monica is always very helpful and is so easy to deal with. Makes us feel very welcome"
Linda"2 weeks out Solomon airlines ca cancelled our flights, Chev was amazing at changing everything and giving all 3 couples different options"
Deborah"We had used House of travel for our insurance last visit we Made to Canada and felt that the service we got there made it easier to book travel than doing it through Air NZ"
Christine"Just done professionally and easy"
Darren"She is amazing!! I don't know how else to put it. she is there, focused, great attention to detail, comes up with great ideas. Super approachable. And she was there when I broke my finger in Phuket. A phone call was all it took for the HOT team to give us the assurance that they had us... "we got you!" means a lot."
Peter"Tracey was very friendly and helpful. Her suggestions and knowledge is going to enhance my holiday. Plus I love the fact that I'm dealing with a NZ owned business."
Brent"Very knowledgable and patient offering solutions and finding options."
Gayle"Listened to what we wanted and came up with great options to choose from."
Philip"Very friendly Understood our wants and acted accordingly. Looked for best deals to suit our needs. Advised on other aspects."
Jack & Linda"easy to understand and helped me plan trip well"
Michael Lucas Scott"Sandy is approachable, knowledgeable and friendly. She answers my inquiries in a timely manner and knows her products."
Valarie"Her prompt and helpful service"
Jeremy"Very easy to deal with. Answered all my questions and gave great travel advice"
Diane"We didn't make it easy for Debra with our destination wish list and even when she came up with an option, she was still able to tweak it a bit"
Paul"Chrome was friendly and respectful taking the time to meet our needs on last minute flight bookings. She listens and grasps needs well."
Patrick"Gaylene always goes above and beyond when it comes to booking our trips"
Julie"Angela listened to what I wanted and researched good flights for me."
Rosemary"Liz listened to what we wanted and made it work for us. Liz was quick to respond with all information we needed to proceed in booking our holiday."
Lindsay"She is very efficient and knows what we like in a holiday"
Neil"Always very timely, helpful, knowledgeable and has a ‘can do’ attitude."
Richard"Jo goes above and beyond to find the right fares and fare class for me. She is prompt in actioning requests and is a lovely person to deal with."
Teresa"Jo made our life easy and came up with flights that fitted well into each other."
Elisabeth"Namrata listen to our needs and wants . Gave great suggestions for better trip experience. Quick with replys. Love her energy and smiles"
Karen"Courtney was friendly , efficient and professional at all times."
Judy & Norbert"Christine had multiple options ready for me to review when it came to my return international flights, she was also more than happy to look up other airlines when I asked to see how they compared. I had a particular hire that I wanted to stay at that wasn’t immediately available in her system so she assured me she would look in to it and come back to me which she did very quickly"
Philippa"Quick service. Clear information ?? Trying to find best deals, very accommodating"
Amela"As always, Erica was very understanding of our requirements. She is a very competent Travel agent with a lot of experience, listens carefully to your preference and provides good practical advise."
Karen"Location"
Anita"Great service, speedy response and very knowledgable, (as usual)"
Alister"Jazmin clearly has a passion for making your travel plans easy. Jazmin listens to your requests and explains options clearly. Her prompt information on flights made our decisions straightforward."
Bryan"good"
Jim"Esther was so friendly and helpful answering all my queries and working out the best options for our trip. She made it so much easier for me."
Linda"Monica was very helpful and tolerated my questions and my desire to look into different options for flights. She also eventually helped me save some money. Her communication was excellent and she always got back to me in a timely fashion."
Jenny"Gaylene has been excessively helpful and provided all the information we needed, to make quick choices. She always goes the extra mile to make sure we have alla the information we need and the best options for flights."
Emma"To be totally honest - she got it right straight out the blocks very prompt and professional. :)"
Lucia"Kristen is so patient and knowledgeable. She thinks that same way that I do but has access to more information which makes her booking my travel like she is reading my mind."
Philippa"Alicia was friendly, welcoming and knowledgeable and honest. She made me feel very comfortable with my choices and also made a few suggestions but was not at all pushy.The resort I chose in Fiji had ambiguous accommodation descriptions and she called an agent in Fiji to clarify exactly what accommodation I was booking and that it was correct."
Linda"Easy and friendly interaction with expert and flow full conversation and booking."
Ngaire Gay"We had been searching ourselves for a tour in Ireland with two specifics - a stop in Limerick and fitting in with other travel yet to be confirmed. Using travel agent our preferred method of travel for anything further than New Zealand or Australia."
Sandy"Jordie is great, we are older clients and we really appreciated her patience with us to help out. Her personal knowledge was much appreciated."
Catherine"Erica always calls back very quickly with the info required, and remembers what we discussed"
Rineke"Rhonda totally listened to what I was hoping to do and has made it happen with choices I hadn’t considered."
Keryn"Very polite & helpful person who knew pretty much what we were after. Thank"
Vicki"I chucked her a curve ball task at the last minute and she came up with 3 different options in super speedy time"
Jeffrey"Janine was very approachable, she was with another client when I called in to see her. She rang me with in 5 minutes. A pleasure to do business with."
Alan"Prompt, personal and professional."
Jennifer"Lisa is quick to respond to queries and always finds best possible travel options."
Adair"He's been incredibly helpful from our very first interaction, accepting I couldnt speak on the phone so going off emailed info to get my flights and now accomm sorted for my trip. He even chased me up to make sure I didnt miss out on the flights I wanted"
Lisa Sarah"Professional, thorough, helpful and friendly."
Pamela"She got absolutely everything we asked for!"
Max"Bea returned my emails quickly and thought about the best route for me to take, offered alternatives and worked with me to create an incredible trip"
Rebecca"Grace was listened well to what i wanted and delivered with price and bookings. Excellent service"
Andrea"Friendly efficiency"
Lindsay & Delwyn"Pretty good only thing was travel insurance was expensive"
Mareva"He is very personable Comes up with great alternatives Nothing seems to be a problem with him Always looking to find the best deal for me"
Janette"I always go to Sally she is efficient listens to what you want and gets back promptly"
Cynthia"Time was spent with me looking at options that would suit me best"
Joy"Usually I do all my own bookings but getting too and getting back from the Arctic was beyond my capabilities, enter Susie Bernard house of travel Invercargill. My time with Susie was magic, friendly, knowledgeable, quick and all of a sudden she had my flights, hotel bookings and insurance sorted. I can't rate my experience highly enough, can now sit back and enjoy the anticipation of going on my next adventure. Thank you Susie."
Agnes"I outlaid my travel needs, and Brydie got straight back to me with a proposed itinerary and clear options."
Allister"She has been amazing going out of her way to give us extra tips and tricks. Nothing is ever s problem."
Gillian"Great advice from house of travel, efficient and responsive."
Greg"Monica was very pleasant to deal with, she answered all our questions and looked up any thing she was not 100% about. My daughter on I felt very confident I. Dealing through Monica for the first time Thankyou Monica."
Erica"She was always available to me. She listened. She did what she said she would. Very efficient. Very friendly. Traveling again she is my go to person."
Susan"Katie was great she gave us a great package for our trip. Listened to what we wanted and delivered."
Prudence"She listened to our travel plans and made everything easy"
John"Always does dead right and very helpful."
Gerard"She had a friendly approach and very efficient"
Lalitaben"Danielle listens and makes every effort to provide everything I ask for. She is pro active in her advice and punctilious in her follow up to any queries"
Liz"Sharon has always been responsive to our holiday ideas, in this case a spur of the moment decision for a holiday in the sun. We are really looking forward to our week on the beach in Fiji that she has chosen for us."
Terence"She is the most thorough, meticulous and hard working person I’ve ever met"
Duncan"Alot of calls between us both in changing so many things! But we got there in the end and she helped us get the right results for us! Always great dealing with Kirsty over the years, she's always does a great job!"
Hannah"We have done several trips planned with Brigitta. She is very easy to work with and very prompt. We have full faith in her organising our tours. It is always a pleasant experience. She also has good ideas and well traveled herself."
Henny & Rory"Tracey is very knowledgeable and clearly wants the best for her clients by trying to source the best deals."
Maureen"Lovely person to deal with."
Sabine"Liz is always helpful with all aspects of my travel plans. Good advice, helpful suggestions and knowledge. I travel half and hour to come see Liz."
Diane"I changed my plan couple times, and Jo is patience with me, helping me to get the best outcome"
Shu"Tania was amazing! This was my first time experience with traveling, and Tania made extra effort to help me, and my worried parents, feel confident about our travels! Sharing important information and sharing experiences. Tania was a delightful, friendly, helpful and honest travel agent that booked and sorted everything."
Georgia"Knowledge aeound the mahi. Professional and well spoken"
Terry"I had been having trouble booking parts of my travel online so popped by HoT and the team were more than happy to help."
Aimee"The professional manner in which Holly addressed herself to me. Very easy to understand. She got back to me when she said she would. Very rare these days."
Barry"because he is very good"
David"Very helpful from the moment I said I was going away, he just got on with it and kept in comms all the time."
Aaron"Very fast response just before a deal ended"
Neil"Quick response to our enquiry, gave us some great advise on travelling to auckland the night before so we woudnt be danger of missing the flight to fiji, also gave us great options on where to stay."
Hunter Paul"Very prompt and friendly and did the job very well"
Ronald"Melissa was of utmost professionalism, very prompt with her responses to my questions and overall very, very pleasant to deal with!"
Kerstin"Kim was friendly, clear in her communication and was able to inform me of options available for my trip. She listened to my vague plans and gave me options to cement and put a working plan in place. It certainly upped my excitement levels seeing what Kim had prepared for me."
Terence"Very professional, Graham looked at all the options for my short trip to Brisbane with a hire care , very good service."
Caroline"Monica is always a delight to deal with. She has excellent customer service skills , professional and very efficient and helpful with planning our itinerary for our trip. I would highly reccomend her for all your travel requirements."
Margaret"Catlin made the bookings that were required without any fuss and followed up with emails.."
Wayne"Djana listened to my every needs for a holiday in Japan at sort notice."
Christine"Dianne is very easy to talk to and gave us a couple of options to choose from."
Carol"Very helpful, patient and accommodating of my multiple requests as I explored various flight options."
Neil"She was very pleasent, helpful and understood what we were wanting straight away."
Andrew"Knew what we wantec"
Frank"Madison gave us options and even had an upgrade for our AirNZ flights. Very easy to deal with"
Catherine"Managed to find us the cruise that we wanted for our family. Good and prompt communication."
Leigh"He is always very available and helpful in just about everything we ask of him."
Josephine"Katie took care of our upcoming family holiday from start to finish , I told her what we were after , the dates and the rest was taken care of , she checked in with me , gave me options , it was just such a seemless process , exactly what a busy mum needing a holiday needs"
Taryn"He was awesome he knew what I wanted so to make that happen I was super happy. Going above and beyond even down to the aircraft which i didn't even think about. Great job"
Arlene"Anna is so motivated and always ensures she is doing exactly as you have asked. Anna is such a pleasure to work with and goes the extra miles to make sure you very well looked after. A very professional travel consultant."
Nola"Jo was excellent - extremely helpful, friendly and professional. Both mum and I have a long standing friendship with HOT!!"
Jane"Excellent and speedy response"
Craig"Laura has always assisted whanau and friends with our travel arrangements. We're always highly impressed with her excellent service. She considers our individual requirements and plans around these. Tino pai to mahi e Laura."
Priscilla"Friendly & knowledgable & helpful"
Andrew"Prompt and friendly service"
Karen"Lesley was quick answering queries and organising everything. She was available for any queries we had."
Evelyn"Melissa had excellent communication skills and was friendly and helpful when organising our holiday. She promptly answered all questions and made amendments where necessary."
Lucy"Prompt and efficient service"
Jennifer"Sorted everything efficiently"
Yvonne"Zoe was fantastic. She understood what we were wanting and nailed with the recommendations she suggested. We didn't really know what we wanted and Zoe helped us perfectly."
Stephen James"She was very helpful and accommodating, answering all of our questions. She spent the time to go over our flight plans, taking the stress out of the whole process."
Daniel"Followed up on our trip requirements while away herself, ongoing planning to come. Jenny great with communication both before and during previous trips."
Grant"Have dealt with Jasmine in the past always she has been allways effective and fast with replies and always willing to provide a quote and guidance when unsure of anything always a pleasure to deal with"
Maggie"Always willing to action requests quickly and has no trouble when I ask for things to be changed. Clear communication at all times and always willing to follow up with further information and willing to explore alternatives to make our travel as smooth as possible when requested."
Shona and Barrie"Knowledge of the countries we want to visit"
Karenne"Karen quickly found a solution to exactly what I needed."
Heather"She sorted out our simple travel plan quickly and smoothly."
Niki"We have been using Ksenia P for many years and she has continually handled our various international travels in the utmost professional manner. We regard her as "part of the family"."
Donald"Jan has booked a few holidays for me, she is always so friendly and spends time checking she can get the best booking for my needs ."
Lisa"Glen was able to provide answers to the questions I asked and importantly was able to give me assurance that my cruise deposit had be paid onto Princess Cruises."
Peter"Everything was done quickly and easily - no hassles, and all very easy"
John"Has always been available and gets back to me straight away"
Donna"Nicole is friendly, efficient and a great communicator!"
Vanessa"Very professional, friendly and prompt replies to all my questions"
Maree"Clare is very knowledgeable about the places we want to visit, and also so helpful. Nothing is a problem for her."
Lyn"Very helpful"
Alfred"First, I felt comfortable because I could ask questions freely. She is welcoming and listens attentively. I had questions after our meet and she responded to them after consulting the relevant party. Exactly what I wanted! She understood my priority and made sure that my transits were not too long or too short. I am yet to embark on the flights she recommended and will tell you more when I'm back."
Vithra"She understands our requirements and arranges everything with no fuss."
Evan & Judy"She was very informative about organising my flights."
Murray & Bev"She did everything I asked with ease and competence."
Annette"she was recomended and lived up to our expectations"
Petrus"Efficient and well prepared - travelling with a group"
Dorothy"Natasha listened to what I need help with, took control of, kept me informed and simply put it all in place , what I couldn’t do ."
Keith"Lisa was onto it from the start and got everything organised in a very short amount of time."
John"Ruby listened to exactly what I was looking for and gave me a couple of options to choose from. Ruby was professional and easy to deal with."
Cheryl"Really great communication - understood what we needed and nothing a problem"
Merryn"Angela found the flights that suited my needs and within the time frame I had given her. Excellent Service aa always."
Joy"I needed to understand that sales offered by airlines are sometimes online only so the best prices offered by a travel agency won't necessarily meet the perceived expected costs."
Jan"Amy was incredibly efficient and acted promptly with our flight requests."
Lee"Prompt service with great options to choose from with any changes made not a problem."
Michelle"We are in Waihi and new to travel overseas. Lesley has treated us so well and not met her in person. She is a been great to us and we appreciate all of her work for us to have an amazing holiday."
Raymond"She is very helpful and prepared to research options for us. She always responded to our questions very promptly."
Kevan"Laura was very helpful helping us find the best flights for our trip next year. She was also very responsive to my email queries."
Claire"Tracey was simply brilliant and had the whole trip arranged and explained in a very short period of time"
Ross"Extremely helpful, prompt replies, detailed information provided. Made the whole process very easy. Highly recommended."
Kailash"Fantastic communication. Nothing was too much, even all the little questions and queries."
Elizabeth"The experience has been really good because I have felt supported and listened to throughout the planning process. Charlotte has been helpful in putting together an itinerary that suited. It has made planning such a big overseas trip feel much less overwhelming, especially as it’s my first major international trip."
Mya"Graham,has been our go too person for a number of years now. Nothing is a problem and he listens and corrects anything im not happy with,any uses any information i provide. Cheers Dean."
Dean"He managed to do everything we wanted in very fast time. I spend two hours or more browsing for tickets etc and gave up. I emailed Robbie and got sorted the next day."
Lucienne"Janine is always so prompt and professional with her advice. She is able to provide information based on what I ask for, as well as answer questions quickly."
Deena"Namrata was delightful to deal with and made me feel very comfortable with her knowledge of what I was asking for."
Helen"Kristen has been our agent for a number of years , we always have piece of mind knowing that she has looked at everything involving our trip and advised us of the best flights , accommodation etc to suit us"
Stephen"Very efficient had all the answers"
Kevin & Bev"Yonah was very helpful."
John"She was patient and diligent"
Beryl"Emma made booking flights very easy and stress free."
Rosie"She was lovely found the flights I wanted very easy to talk to and printed a copy i paid and was gone in about half an hour"
Elizabeth"Shane is thorough, efficient and ultra considerate. His thoroughness leaves no detail of your trip to chance"
Janis"Gary always promptly and efficiently understands what I am requesting and has everything sorted very quickly."
Jackie"Jan gave me all the information i needed to have to relay it back to the rest of my family that is going on the trip. And was able to answer any question i had"
Sarah Ann"Friendly and efficient, great service with booking our flights - thank you!"
Michael"Quick contact and clear communication from the start. Michelle was quick to respond with any adjustments we requested. Loved how excited and positive for us she was about our trip in 2027. Her enthusiasm alone is worth 5 stars."
Te Awa"I gave Linley that way because she Alway find a best option for me that will make me happy or satisfied. She search every where and always find some thiing good. She's very flexible with her work."
Matia"Very informative and very quickly our plans were all booked"
Sharon"Easy to work with"
HYO"Very friendly and easy to deal with. Explained questions we had and made sure we understood everything. She was extremely helpful."
Tony"She was fast and adaptive."
Dawn"HER SERVICE IS ALWAYS FRIENDLY, EFFICIENT AND PROFESSIONAL."
Kim"Oliver always works really hard to organise the holiday that you want. And is happy to make changes if you ask him to."
Bobbie"She listened and asked the right questions. Responded when she said she would. Came up with good options."
Grant"Carly always provides great information & gives options so we can make the best decisions when booking our travel"
Julie"Excellent young man - nothing has been too much trouble for him. I had a few follow up questions and he answered them promptly."
Erica"Communication Genuine interest in our requirements Prompt attention Patience with my IT inabilities Accommodating in our different requests Understanding our budget constraints"
Patricia"Very informative about the resort we are interested in"
SHELLEY"She was really accommodating and very patient in looking at lots of options for me to get a good option with such short time frames"
Olivia"Cheryl is always friendly. Incredibly helpful. Fantastically patient and has suggestions around potential problems. When there was a problem when Trump decided to bomb Iran she was excellent at telling us what to do and rearranging things as much as she could. TOP top person!!"
William"Helpful, responsive, easy to deal with..Willing to anseer all my questions."
Ann"Listened to what we were looking for in a getaway and got it right"
Daniel"So incredibly easy to talk to. She new what I wanted and had things sorted"
Maree"She was efficient and had my arrangements sorted toute suite."
David"She understood what we wanted and presented us with a range of options. She was very prompt and got us a great deal before the expo expired."
Thomas James"Brigita very helpful very knowledgeable and a pleasure to have her as my travel agent from now on"
Judith"Quick in response and very informative on package deal"
David"Very efficient, made it so easy for us. Found accomodation in a perfect location for us."
Deborah"Professional and knowledgeable, engaging, interested in our travel plans, Very helpful and efficient"
Sally"Liz went well above and beyond in her efforts to try and salvage our last minute booking to Fiji for my Mum's 80th birthday. Emotions were running high in our house and Liz took control of everything with super efficient speed!! And the outcome was better than what any of us expected. Thank you Liz."
Rachel"Used Alison many times before and it has always been a great experience"
Roger"he was very accomodating to what I wanted and also able to change arrangements at short notice"
Wendy"She went above and beyond, found an alternative cruise and accommodation to suit our dates and budget without us having to compromise on our holiday destination and even getting us and additional 2 nights for the original price we wanted to pay."
Amanda"Prompt response addressing all of my requests"
Kevin"Gemma is great to deal with. Listens to what you're asking for and offers ideas and recommendations based on what you've discussed. Very happy with my travel plans!"
Leah"Tania was excellent with the help she gave me."
Margaret"She responded very quickly to our email, and request. She gave us several options, and was quick to book our trip."
David & Sharon"Both this time, and in our previous booking, nothing was too much trouble for Torin. He helped us navigate to a mixture of destinations with a mixture of airlines efficiently and competently"
Rachel"She was great to talk to and just made the experience so easy"
Tyler"Paul always pays attention to details. He gets the best deals available and gives good advice."
Patricia"Prompt and efficient communication. Worked after hours to help sort out our schedule."
Michael"Really efficient and time communication. Gave me options and made sure I understood each option."
Katrina"Excellent service, very helpful."
Elizabeth"the process in receiving information a little confusing. ie received some paperwork immediately via email. Requested to return later to receive the remainder of the information. It wasn't there when I returned 2x weeks later. I think it needs to be made clear that I need to return 10x days prior to departure in order to receive final paperwork."
Iwi"Quick snd efficient in finding the flights that suited the dates I required."
Elinor"It was a positive experience. He took all our needs into consideration- from budget, to safety- and considered complex travel times of various family members starting and ending in different locations before creating an excellent travel plan for us"
Colette"Very helpful,made me feel welcome,listened to what I needed and made the whole experience great."
Ian"Emma was amazing and very helpful with booking our flights and the communication was great ?? Would definitely go to her next time??"
Leanne"Megan provided excellent, friendly service and made the entire booking process incredibly easy and stress -free"
Luisa"Lisa was very knowledgeable and helpful in getting us our short notice holiday pick sorted for us. She knows her stuff."
Ronnie and Brett"She listened to my brief and gave constructive advice and feedback back then gave me good options to choose from."
Dean"Friendly helpful and sorted plans well for me"
Bruce"Tania is fantastic. She is our go to for international travel."
Tracey"Fantastic job at getting my visa for Bali sorted, as was not easy to do."
Jolie"Any questions that we Brent was very happy to supply the details as requested, and if he couldn't supply them then and there he came back to us as requested"
Douglas & Julie"Sarah is very knowledgeable,efficient and so lovely to deal with.We would highly recommend her to anyone wanting to book an overseas holiday"
Anna"Because we only gave Jo rough ideas and dates of where and what we wanted to do and she has lined up our tour and river cruise to fit in together"
Thomas"Thoughtful Knowledgeable Considered Very pleasant Friendly"
Ross"Yonah was very efficient, organised and put together a package that suited our needs."
Robert & Averil"Great service - explored all options for ways to get to our destination. Answered all my questions. Pleasant interactions"
Anthony and Mary"Emma is extremely knowledgeable and was able to give me great advice and get it all booked super quickly! Highly recommend!"
Jessica Rose"Very friendly"
Alexina and Andrew"Tania is efficient you only have to ask once she listens to what your needs are and it’s done correctly."
Barbara"Has had excellent service"
Ruth"Erin was super efficient and very helpful."
Evan & Mary"She is professional, sorted out very efficient my flight with my special preferences. All around very good experience"
Heike"I went instore to plan a holiday at short notice. I roughly new where I wanted to go, when I wanted to go and how much I wanted to spend. Caitlin was so easy to deal with and we clicked straight away. She got back to me promptly and nothing was a problem."
Carolyn"Spent time hecking out all the different possibilities."
Noel"Jo had done all her research and gave us the best information she had so this made us feel comfortable and confident."
Judith"Raelene has a very sunny disposition and a warm personality, combined with her vast knowledge and understanding of the travel industry"
Paul"Knowledge and clarity"
Carolyn"As always, Rachael is very accommodating. Great depth of knowledge and happy to advise us of any changes we could look at for the better. Very quick turnaround with bookings and confirmations. Pleasure to deal with."
Shane"He has some great ideas on additions to our holidays . Things we had not heard off."
Ross"He listened carefully to our questions and in response provided us with a number of different options regarding our proposed itinerary. He gave us the benefit of his own travel experiences and was quick to ask the opinion of the other office staff. Darren gave us the confidence to completely trust his advice."
John"He was able to make it easy to travel at short notice."
Beth"Debra was very helpful, prompt at providing a travel recommendation, and answered all our questions thoroughly."
Kelli"Prompt and professional with a caring personal touch"
Willem"Donna is very knowledgable and spends time ensuring you are getting the right product."
Anne"Tanya was patient and managed to work with our complex itinerary with good advice and support"
Catherine"Helpful, friendly & knowledgeable about options."
Keith"Good communication"
Richard"Nothing is ever too much trouble for Kirstin. Happy, helpful and great to deal with. A1 customer service."
Gail"Prompt and efficient service"
Dianne Patricia"Lisa was extremely helpful arranging our travel arrangements for next year in a very competitive environment. Tickets were very quickly snapped up but she stayed vigilant and made sure we secured our preferred option. Thanks Lisa."
Jill"Lisa is warm, friendly and enthusiastic with high attention to detail. Lisa anticipated and solved problems before I even knew of them. Highly recommend Lisa for all your travel needs. ??"
Kathryn"Meeting Amy was like sitting down with a best friend to plan a trip, we had a great conversation about my travel needs , it was very genuine and relaxed and Amy had it sorted easily and efficiently."
Lesa"Very helpful answered our questions fully"
Paul"she was very efficient and knew the answers to all questions"
Raymond"He is always willing to help and is very courteous and kind"
Ellen"Olivia was prompt, thorough and accessible."
Allan"Nicky is very prompt, friendly and professional in her responses. She isn’t pushy but rather she listens and then will give you a few flexible options."
Cheryl"We always go to Linley. She’s very experienced and has a really good knowledge of everything needed to travel."
Nancy"Lisa informed us about the Travel Expo at the Airforce Museum, where we met up with her and attended 3 information sessions on countries we were keen to learn more about, to decide on future cruises."
Lorraine"Megan has always been very helpful even when I didn't know what I exactly wanted. She has always found the best results for myself, and I believe that this is for everyone who she deals with."
Darryn"Prompt responses."
George"Her service was efficient and timely."
Ranjeeta"Knowledgeable, helpful, friendly, professional service, that leaves you feeling extra special"
John"she is very easy to talk yo, loves her job, listens and had great options, good communication after my visit… will be using her again for sure"
Warwick"Danielle recognised me from a booking she organized for us 3 years before. She was very friendly and helpful."
Michelle"Excellent welcome experience and very helpful"
Palu"Trudy is fabulous she gets the best deals she can for us she is caring and has a good sense of humor as well as being down to earth and professional at the same time"
Moureen and Dick"Lovely friendly easy to talk too young lady"
Karen"Managed to sort our deal for our next trip"
Claire"Have been using Maia as our soul travel agent for at least 18 months . We all ways fine that she goes that extra mile with putting us at ease"
William"Lisa is amazing with only a couple weeks to plan a last minute decision to have a holiday where we could just relax we are off to Port Douglas and very much looking forward to our trip. She has made this very easy and stress free we would 100% do this again."
Ben"She was able to give good advice which enabled us to adapt our plans for a more streamlined travel itinerary and to suit our needs."
Tony"Nicky is very knowledgeable - she advised us on the best flight options within the dates we gave her. She is prompt with her replies and always goes above and beyond to get the best value."
Janine"Sought information and all our questions were quickly answered with great communication. Is efficient, available, friendly and worked with us. Felt she was invested in us for our holiday."
Sharon"Excellent personal one on one service!"
Chris"Found the consultant very helpful"
Robert"We walked into the shop looking for a sunshine holiday and walked out again having booked one! Normally we would take our time, but Emma listened to what we wanted from a short holiday and made a couple of suggestions which fitted our expectations and she found us an excellent deal too."
Ian"Good communication & pleasant manner"
Kate"She listened to what we were looking for, confirmed she understood it and then actioned our request. Importantly, she came back with feedback on our proposed timing that it was not ideal for that location (local holidays) so in response we changed plans. That feedback was great!"
David and Charlotte"Following long assistance in past times from Julie she again sorted out my basic ideas for travel with speed and simplicity. As always excellent advice about options and rapid completion of the travel plan"
Graham"Just a simple email and she helped us with our plans . Quick and easy!"
Graeme & Rosemary"He was very helpful, friendly and efficient."
Jeff"Quickly sorted my travel requirements at short notice"
Ken"I have only had a 2 email interaction with Stacey so cannot really give an honest rating. We are looking at booking a trip away next year so perhaps then would be a better time to ask."
Mark"Lisa was very friendly, helpful and efficient at her job. I haven't done any overseas travel for quite a long time and I was a bit apprehensive about traveling on my own. Lisa was very kind and helped to put my mind at ease with her suggestions."
Liz"Responsive and thorough. I asked her to provide a number of options across dates and airports and further detail around pricing because I was combining work with leisure travel. Appreciated her assistance very much."
Katherine"She definitely new what she was doing and made the process very easy for us."
Maryanne"Lisa is competent and knowledgeable, friendly and efficient"
Barbara"easy"
Neil"Very prompt and helpful."
Vanessa"Vanessa listened to my requests and responded to everything I asked for in a positive and friendly manner"
Cheryl"I have dealt with Lisa previously and she has been fabulous. However Lisa was away and Shane looked after me brilliantly in her absence. He was prompt, efficient, informative, great advice and tips and so lovely. I am incredibly grateful. Thank you."
Shona"She was quick to respond to email queries, has been happy to help during return visits and is obviously very knowledgeable about the industry."
Odette"She was very friendly, helpful and informative when discussing my trip"
Victoria"I actually had two consultants as Nikki was away for a few days, so Lisa also helped with confirming arrangements. Very prompt contact and arrangements made and confirmed quickly at such short notice."
Angela"Always available and caring."
Brian"I find her very friendly and efficient and makes sorting a trip a pleasant experience."
Jill"Very calm and professional"
Ian"Tanya listens to what i want from my holiday then puts it all together. Very friendly professional and great to work with her to get my dream holiday"
Jennie"Angela was friendly and helpful. She managed to get us some cheapish flights on short notice."
Martin"Kelda went through every possible option to find me the right fare and dates to travel"
Josie"We had a bereavement in our family overseas and we needed to get back to Scotland and Amanda worked her wonders."
Elaine"Extremely prompt and thorough, felt completely safe in her hands"
Ian and Bronny"Answered lots of probably silly questions, her attention to details and giving advice on what we had asked for and if it was possible"
Peta"Rosie is amazing, so helpful and prompt with her replies. Provided all information we needed. Booked and ready to go to Japan. This is the second time i have used Rosie and I will do again asap."
Robyn"Our consultant full of helpful tips, with lots of knowledge, and great communication skills, and with all the booking details and confirmations/checks being emailed, it made the whole travel process a breeze."
Monique"Nicky was extremely professional and it was a seamless experience. Exceptional customer service."
Neha"Excellent communication Friendly and welcoming Efficient and prompt with quotes"
Kathy"She was quick, efficient, and kept me informed at all times about the progress of my travel arrangements."
Sean"Rebecca is knowledgeable about the products she is selling and able to cater for individuals needs and wants"
Rochelle"Very friendly, discussed what we wanted and gave us all the information we needed"
Garry"Chanel is very helpful, as I struggle with my hearing loss. Chanel understands and always looks towards me so I can lip read what she is telling me. It is never a problem for her. also very pleasant."
Susan"Prompt and efficient"
Paul"Very helpful with ideas and costings for different options Reassured of ongoing support"
Trish"Very pleasant and experienced about all aspects of travel"
Kevin David"There was never any issue with anything we asked of her. Always helpful and has kept us informed of all the problems we have had with our recent trip."
Jennifer and Ken"Liz was very helpful"
Juan"Michelle was so great she went the extra mile to ensure we got a great deal very impressed with her professional approach and genuine helpfulness Malvyn and Lesley Rolston"
Lesley"Molly communicated in a friendly and professional manner. She replied to emails promptly and helped to iron out the details of our holiday."
Naomi"She has come to the rescue on more than one occasion when plans went awry. Always ready and willing to help and nothing seems too much bother. Very pleasant disposition."
Leonard"Always willing to help and suggest options that suits our travel plans"
David"Rachael was very pleasant and informative to deal with, we were greeted with a smile and she made suggestions regarding our holiday that were very informative."
Graham"We always find Rebekah understanding as to our needs and patient and helpful as we plan our trip."
Carol"Listened to what I wanted to achieve and Tori didn’t send me a quote for something I didn’t want. Super nice and helpful."
Luke"Knowledge and style"
Bryce and Jocelyn"Because she was efficient and tried all options to get the best flights and was the first person who acknowledged me when I came through the front door and with a smile"
DAVID"She was efficient, friendly and knowledgeable, amazing quick, awesome service"
Bronwen"She immediately understood my needs and went through all the options and once I decided she explain clearly all my itinerary."
Alessandro"Put together exactly what we asked"
Wayne"Very helpful, knew what I was asking about and fully understood the needs and concerns I had while traveling with kids."
Karle"She was able to meet us outside of office hours due to our work commitments and take us thru the options we were looking at."
Sharon"Michelle listens very carefully to all ideas presented as various parts of our trip changed. She also made very valid suggestions from travel options to extra activities"
rosemary"She was exceptionally helpful and got back to us promptly with the answers to our questions. Booking our holiday was very smooth with no stress. Very happy with the service."
Andrew James"Efficient and knowledgeable."
Wendy"Her experience.knowledge of travel"
Carolyn"Always happy to answer questions or reblook at other options"
Michelle"Very helpful, knowledgeable and efficient."
Stuart"Laura was so easy to work with and got us the perfect package for our request. She managed changes efficiently, whilst still getting us exactly what we were after for our holiday. If we ever happen to have the opportunity to travel again, we will most definitely approach Laura."
Stacey"Katie listened and then searched for info to support our request. Excellent public relation skills displayed."
Sharon"Olivia was always replied to any of my email queries within a short space of time. Her replies were always action focused so that I knew either what information she needed from me or when I needed to make decision by. She also provided a sufficient level of detail in her emails with links to either the website being referred to or other websites that I woud find useful."
Helen"Leanne was Loveley and very helpful. She got everything booked pretty quickly and from going in to finalizing everything it was only a couple of days. She was totally happy with all the changes too."
Jonathan Evan"Excellent communication, lots of info and speedy replies"
Dallas"Tania always out of her way to provide me with info, ideas and quotes not only on travel options but searing arrangements on flights and very recently travel insurance options and then securing the cruise special I wanted."
Dudley"She quickly understood our requirements and offered suitable options. When we confirmed our choices, she processed the bookings quickly and sent through all information without delay. Easy and efficient to deal with."
Reuben"She did everything I asked for and had arranged most of our travel before I went to see her. Shes very efficient and helpful."
Peter and Robyn"Tessa was absolutely amazing to deal with! She was incredibly helpful, always responded so quickly, and made the whole process feel easy and stress-free. She was so friendly and reassuring, and I felt like I could really trust her to organise everything for us. I would definitely recommend Tessa to anyone looking for a travel agent!"
Niamh"Very pleasant to deal with"
Suzann"very knowledgible and helpful"
Julie"Kristen is amazing. Her attention to detail is incredible"
Kerry"Kimberley offers professional service which is quick and meets our needs"
Hugh"It was all good no one gets 6"
Neil"Always available! answers call promptly."
Oscar"Kirsty went that extra distance to find more information for me . She was very helpful in her knowledge of what areas would be good to visit and times of the year to visit looking forward to booking with her when we decide when to go ."
Richard"The lady was very easy to deal with"
Gerardus"As always Angela helped us book a last minute trip with the easiest route and advised us what we needed to do. Absolutely seamless."
Rosemary"Hazzle free booking of our holiday to match a friends booking"
Sharyn and Butch"Leanne is always friendly and helpful. We rely on her expert experience to always get the best out of our holidays, and feel confident we are in good hands when we are away."
Ann"Supper friendly and helpful quick reply to emails and phone calls"
Joanne"prompt and fast communication"
Chirsten"The info we asked for was handed on clear and to the point. We wait till she is back to make the bookings fly hotel and tour."
Hans"Very helpful,knowledgeable and experienced also contacted necessary agents to check availability for our trip."
Delwyn"Her warm and welcoming smile that made you feel comfortable and excellent service."
Ersmaye"Shane made things easy and gave good advice"
Clayton John Raymond"Caitlin was incredibly responsive and helpful. I enjoyed working with her."
Gregory"Prompt response to initial online enquiry and every email thereafter. The booking process was just made easy. Thanks"
Leanne"Isabella was very friendly and very knowledgeable with all our questions regarding resorts in Fiji. She was very efficient in managing our entire booking."
Mary"She did her job. What I requested was achieved."
Richard"This holiday was organized on behalf of someone else. Everything was dealt with in a very timely manner with great options"
Joanne"From our very first discussion about the trip I wanted to arrange, right through to the booking stage, her enthusiasm and genuine willingness to help were amazing. She made the whole process feel exciting and gave me so much confidence about embarking on my solo trip."
Anna Lisa"Kirsty was friendly and professional. She gave us great advice throughout the process."
Richie"She was polite and listen to what we wanted and was super helpfull.Charissa went above and beyond to help us even when we had a problem she did everything in her power to help us fabulous loverly helpful ."
Andrea"listerned, understood what we were wanting to do and looked for the best for our needs"
Pamela"Cherone is very helpful and extremely enthusiastic. She is very good at her job."
Paula and Lindsay"She listened and came up with exactly what I wanted!"
Rosemarie"Immediate acknowledgment. Listened."
Rhonda"Jane provided the information requested and was very prompt in her reply."
Madhusdan"Suzanne always comes through with great holiday deals for me at great prices"
Eileen"Always happy to help and provides a quick solution to any problem and her speed of service is excellent"
Semeon"Christine was so lovely, she helped us to make decisions on the best place to go and gave us lots of ideas on things to do . Plus organising travel insurance for this trip and another one. I would definitely recommend her to anyone!"
Lesley"Easy to talk to.gives us all the information we need in a simple way.would recommend"
Liam"Sally is friendly and very efficient"
Bob and Jill"Victoria understood my needs and was able to accommodate me with ease, going out of her way to find me the best deal available and working within my last minute time frame"
Jessica"Everything. Gaylene was given short notice to organise my trip to New Zealand and this was organised at speed .l am so grateful for her help at a time when l needed it most .So helpful Gaylene. Thanks"
Nongluck"Looked at what I wanted/needed and found the perfect package for me."
Ross & Glynis"I had a very small travel request, but Tania was very helpful and organised my flights and my insurance. - very efficiently and promptly!"
Lorraine"Monica was welcoming and friendly from the beginning. She was knowledgeable and looked up where she didn't know any details. While we were with her she also attended to other customers in a very welcoming manner while working with us. The documentation sent thru and the booking discussions were A+, we have booked a tour and airfares following our visit."
Robyn"Helen was very helpful and efficient. She got quotes from 3 different resorts and when we chose one resort she then booked our flights. She is always a great person to deal with."
Jo"Friendly and efficuent"
Heather"Easy to work with. Very intuitive, quickly understood what we wanted from our trip and factored in the wants, needs, likes and dislikes. Pragmatic approach. Doesn’t gloss over anything that needs proper consideration. No spin, no mucking around. Provided good, helpful advice."
Shannon"Lisa is relatively new to us as a support for travel but we are very pleased with her professional knowledge presented in a warm and personal manner"
Heather"Cody is great to talk with, listens, gives ideas, knowledgeable about travel and certainly knows his way around his computer. Does what he says he is going to do well within the timeframe, which stops traveller anxiety. Understands that we arent all highly tech proficient and offers assistance."
Jane"Prompt answers, pleasant manner. Genuinely helpful with changes."
Robyn"Listen to our requirements and communication was clear & easy. Even give me different options & add-ons"
Miriama"Janice is always knowledgeable and extremely helpful for any travel query or booking"
Michael"Wonderful welcome, fabulous attention to detail and full of extra advice. With a smile!"
Phillippa"We have booked with Debra-Lee in the past , have been very happy with her , also suggestions regarding all accommodation as well . Will definitely use Debra again for all our travel ."
John"Friendly, helpful and prompt in her service delivery Bridget is our go to for all things travel! We have 2 trips planned and will be using her for both!"
Justine"Donna was knowledgeable and helpful. She gave us advice on the route and Airlines we asked about. Prompt and efficient responses. Thank you Donna"
Deidre"Efficiant Easy to deal with"
Christine"Informative & Friendly"
David"Efficient customer service,"
Nasir"Very helpful and fast response even though I called just before closing time"
Sandra"Outstanding service - suggested ideas, range of options and made the whole process so easy and exciting for our trip ahead"
Susan"Arranging travel/ accommodation / flights / travel insurance to Phuket in 2024 and travel/ accommodation / flights / travel insurance to Australia in 2026."
Richard"Dalwyn gives excellent customer services. He's prompt with replies and suggestions and advice."
Brenda"Leanne always does the best she can for us, whatever we are asking , she will have a look into it and gives us sound advise."
Maaike"Very helpful as always. Coped rapidly with our changing requests and we have a travel plan that's exactly what we wanted."
Anne"Very prompt response to enquiry - many options given and we were able to choose the most appropriate option.."
Heather"Deb is friendly, professional and always gets the information required in a timely manner"
Robyn"Always great service"
Michael"Bonnie was knowledgeable on what I needed. She was prompt and extremely helpful when booking my flights. I needed to make changes after everything was all confirmed, and she was straight on to correcting them for me. Great communication. I highly recommend Bonnie as a travel agent. She made everything super easy from my end of things."
Benjamin"Amol was very prompt with our request and was able to meet our travel requirements perfectly and within our budget."
Vanessa"Quick fast customer service."
Alan"Gaylene is always prompt with her responses and gives thorough details. We can trust that she will always get back to us in time."
Cherie"Zoe show exspectional knowledge of travel, a pleasant experience of what we required."
Colin"Cody is very helpful,& very patient. Goes over & beyond to get best possible travel to fit our needs."
Brian"Caprice is always pleasant to chat to , nothing is ever a problem and make contact promptly if any changes of travel needs to be altered"
Sue"Lisa was quick in getting back to us and booked in time before missing out on accommodation as it is a popular place. She got everything sorted as we wanted, very happy with the service."
Ian"Glen always makes the process easy. Sets out our options clearly"
Faye"Carla checked all the best deals and one suitable for us"
Lisa"Changed flights a week before travel - UAE. Changed to Singapore route. Kate handled the details and it wasn't straight forward. An extra night in Singapore required but I was happy with that"
Eileen"Her communication was prompt and through her experience we got a better deal then we had originally thought we would."
Tarnia"Friendly, efficient and helpful"
Pamela"Friendly, knowledgeable, efficient. Liz explored options for us that made the booking easy and fitted our needs well. She also had valuable advice on passports. Very pleasant to deal with. She made the process less stressful for us."
Kevin"Knows her job very well is helping me on various bookings she is the best agent I've met"
Jack"Anna was lovely she didn't bat an eyelid even though we were wanting to travel in about 3 weeks. She got us a good deal on the accomodation and was able to secure the flights we wanted. She made us feel we were the most inmportant people at that time."
Murray and Monique"she told me everything I need ed me to know"
Russell"Personable, great suggestions, efficient"
James & Margie"Glen is efficient and personable on the phone and in person."
Peter"Friendly, helpful and, with an old one like me, understanding,"
Jim"Awesome service from start to finish. Gavin made everything very easy and fast."
James"Cassandra listened to our hopes for a wedding anniversary in Fiji and prepared the perfect itinerary for us - we will be recommending House of Travel to friends & family."
Dianne Gay"I found Cody to be very helpful, friendly and knowledgeable. I will most definitely use Cody for any future travel"
Celerina"Wonderful to deal with, made our trip so easy, right down to being picked up at the airport, we gave Charlotte very little time to organize our trip and no way would we have done it ourselves."
Sandra"Her bubbly personallity & attention to detail, She listens to our needs and follows up with detailed plans and info."
Stephen"She was friendly and made the booking process extremely easy, helped me organise parking, and offered further help if needed."
Pamela"Made the process very easy for my first time round booking with house of travel"
Troy"Stephanie always goes the extra mile to make any trip memorable. She listens to where you want to visit and tries to make that a priority for the trip. She is very knowledgable and a lovely bubbly personality and makes everything easy. Stephanie is a real gem in life."
Kaasandra"Easy booking, friendly staff,"
Eric"Deepti is always very helpful with advise and good information."
Maureen"She quickly sorted out the best options and talked them through. I also rung her to ask a couple of questions which she was happy to answer."
Susan Lee"We as a family have used Julie for years doing world travel and closer to home you just know with Julie everything would of been booked right -she’s great nothings ever gone amiss - have every confidence in her ??"
Jillayne"We had decided on an unexpected trip which needed immediate attention and Alicia handled our travel plans very promptly and skilfully. Thank you Alicia for your patience and knowledge which secured our desired destinations."
Sheridan"She listened to what I was looking for and found the perfect flights and tour"
Vicky and Sarah"Sam was very quick to respond to my questions by email and was very nice to speak with on the phone"
Ruth Irene"Kelda is always very welcoming and keeps in close contact with us as decisions about our travel are being considered."
John and Desiree"Always goes above and beyond , and her knowledge is the best."
Simon & Sandra"Bonnie listens to what you are wanting, she researches and gives advice on best options that make sense especially when we have been groups."
Philippa"Sarah has a lovely manner in dealing with clients. Explained everything clearly and spoke slowly so I could take it all in."
Jeannette"Lisa was very helpful and dealt with my queries efficiently and expediently."
Tanya"Great attention to detail. Very very helpful"
Renee"I was a new client for Kelsey and she was brilliant. She very quickly picked up my travel request, which was maybe a little different from many as I have travelled from Auckland to Burlington, Vermont (North Eastern US) many times before, to visit our daughter. She replied to all inquiries promptly. In 4 days she had my travel all sorted including co-ordinating my journey from Auckland to Vermont with my daughters travel as she returned from some time in NZ. Even the seating."
Raewyn"Flights were booked in the one day with short notice of departure"
Pat"Very prompt responses. Thought of everything. Made it very easy."
Michelle"Liz is intuitive and listens carefully to what was said. She had plenty of suggestions as to what we could do in Sydney. Everything was excellent as my previous trips that Liz organized so will always recommend her to friends."
Barbara"Chelsea was exceptional. So helpful giving us multiple options and was incredibly informative. She was in constant communication checking that we were happy with flight and accommodation details. Also I was amazed at how prompt Chelsea was on getting back to me. I would have to say she has made our trip to Greece Croatia New York and Honolulu seamless. I have already spoken to my family and friends rating her outstanding work. Thank you Chelsea Jenny and Mike"
Jeanette"Deepti found us exactly what we were looking for."
James Michael"was very helpfulk in getting best times and dates and keeping in cost originally indicated"
Colin"Victoria did her absolute best to give me choices and come up with different ideas that may of helped me she made every effort to keep in contact with me even though I made it more difficult with my inability to be contacted via phone."
Sandra"Offered us great options to our needs"
William"She was helpful throughout the whole process even replying at late hours of the day to make sure the process was complete. Also knowledgeable about how all the services work together."
Kodin"I think she had a good understanding about what I was looking for in the budget I had and the rest what a walk in the park for her to deliver the best deal ??"
Charles Irineu"Great communication and super helpful with different holiday options."
Rachael"She understands the reasons and urgently of my travels"
Jeff"I had a number of queries about it trip that I needed to know and Nicky responded to my email queries immediately with all the information and help I needed."
Coral"She is always so friendly and efficient and nothing is any trouble to her. You never feel rushed and she checks out the best options.Our confirmation booking came through on email promptly. We love dealing with Kelly-Ann."
Colin"Patrick is and efficient This makes a huge difference to one’s confidence when booking travel tickets."
Jennifer"Leanne was very helpful, providing excellent assistance and managed this while able to have a sense of humour. Efficient and had everything organised within a short space of time -investigated other options when possible which suited us better"
Erin"Lesley is so responsive, and easy to communicate with. Her compassion and understanding is why we came back to her for further bookings."
Tanya"Kelda is a delight to deal with. She is very knowledgeable, helpful, and personable. We have been dealing with HOT , browns bay for many years."
Susan"Very helpful and professional, worked with me, and gave good advice."
Gary"Job done,quickly and to my satisfaction."
Peter"I have dealt with Lorraine for many years and have always been satisfied with the service she gives. She's easy to get on with and knows what I want"
Judy"Excellent service, the best."
John"She explained every detail about our flight to us and always offered us the best ticket options. She consistently goes above and beyond our expectations. Her friendly, helpful, and caring attitude is also something we really appreciate. She is always very attentive and genuinely committed to helping us."
Nuray"Prompt response and exactly what was asked for"
Pam"She answered all my questions and make me feel very confident in my decision"
Emiliana"Great communication from Stephanie to plan and book our holiday."
Joanne & Steven"Natalie was really helpful in finding flight options within my budget and with good connections on a tight timeframe. She provided good, timely communication from start through to booking. Very happy with the service"
Janice Mary"Jan was a pleasure to deal with and very helpful in her suggestions. We walked away from the travel agent with peace of mind."
Steve"quick responses, considered options"
Barbara"Emmie is clearly experienced and knowledgeable. She answered all our questions promptly and managed our bookings with speed and efficiency."
Elizabeth"Madison listened to what we wanted and took her time to make sure we were happy. She was friendly and helpful and not too pushy ( which puts me off ) We looked at 2 travel agents that day and felt more comfortable with Madison."
Fiona"Naomi was friendly, courteous & extremely helpful. She is clearly knowledgeable about her travel topics/requirements & we really appreciated that she listened carefully to our questions & concerns & she was able to gently guide us towards finding a great solution."
Rosemary"Nicci is the best agent we have had - her attention to detail is great ! She is always so accommodating and friendly to deal with."
Graham"Walked through the door I was immediately asked can we help you today, then take a seat and we’ll sort something out for you with such a friendly manner I love that feeling reassured and relaxed."
Lyn"Quick and thorough, good knowledge"
Malcolm"Efficient friendly"
Margie"Oliver was super responsive and delivered great ootions"
Katrina"Nicky took the trouble to find the best flight options on my limited budget, and significantly helped in other areas including travel insurance."
Susan"He listened to my plans and provided me with information to make the trip."
Jacoba"She was very prompt at responding to my queries which were many! Kelsey was most helpful in all ways."
Jane"Megan was understanding of my lack of knowledge of what we were after. Her knowledge on the area helped us shape our holiday."
Tania"Lovely person. Did not talk down to me and found best flights and times with suited me."
Jan"Raelene was very friendly with a lovely sense of humour and got our flights and insurance organised for us in short time with no hassles. We are very pleased with the service she provided us with."
Alison"Very efficient and knowledgeable."
Frank"Always super helpful, friendly, patient, takes time to understand the situation and provides a range of options that could meet my needs"
Diana"Very friendly and knowledgeable"
Elizabeth"Kate listens and understands what we were trying to achieve offering great options to suit. She is very patient while managing to keep all on track to get the best result possible."
Frances"Holly was very prompt in her responses to me and had organised my trip with all the info required."
Cory"Torin always does a thorough job of exploring all the possibilities and makes sure that you're clear that he has researched and rationalized the best outcomes that he presents for you."
Jeffery"Bridget is so personable, organised and great to deal with!"
Bridget"We have dealt with Liz on quite a few occasions now and she has always done a wonderful job. She is always Very professional and very knowledgeable and nothing ever seems to be an issue. She listens to our needs and offers great advice to assist with our travels plans and bookings. She makes the entire booking process simple and stress free. We would not think about going anywhere else for our travels plan."
Pat"Prompt effficient service"
Diane"Quick responsive and efficient service"
Rodney"Alicia was easy to deal with - nothing was a drama"
Michelle"We have used Suzanne several times and she always delivered what we wanted."
Dale"My usual agent Sharon wasn't available (away leading a tour group), and the sale fares I had looked at online were about to end, so Amy stepped up and found good fares, routes and fare class on the dates I gave her, sending me an updated quote in short order, which I accepted immediately."
Louise"Second holiday Rachel has booked for my family. Everything going to plan . Will definitely see Rachel about any future travel arrangements"
Christine"Julie is always friendly and very helpful, suggesting options. NOthing seems to phase her and we can ask as many questions as we like."
Julie"Cant do enough for us Always available.... She was recommended,to me by a previous employee around 20 years ago never let us down"
Glenn"Attention to detail. Prompt service. Helpful for decision making"
Libby"Molly was great in replying to any questions and ensuring that the booking process was super easy"
Debra"Sally provided very prompt and efficient service. Sally is very friendly and approachable. Making changes was no issue."
Sandra"Her prior knowledge and experience with the very trip I was planning was very important and made the process comfortable."
Grant"Ease of arrangements"
Christopher"He always replies to all travel queries asap. Also recommends the best fare options."
Robyn"Gavin went above and beyond again, he secured a booking for a great price last minute"
Benedikt"She was very helpful and efficient as well as being friendly."
Susan"Quick response, detailed itinerary, friendly and polite."
Adrienne"She was very helpful and answered any questions I had quickly and efficiently."
Nick"Jo was friendly, recalled our booking details from last year, was efficient and helpful."
Sally"Natalia has been so helpful from start to finish. She’s been delightful to work with, friendly and efficient."
Rachel Claire"Personalised advice based on real experience. Really made an effort to understand what we wanted out of our trip and made recommendations based on this."
Jess"Friendly professional advice. Carly covers all the options and makes excellent recommendations."
Peter"Very pleasant and knowledgeable."
Ian James"We have used Lisa a number of times. She is extremely helpful, provides good insights, offers alternatives when necessary but doesn't try to take over the holiday planning."
Peter"For the last few years , I have used Alicia and she is amazing, I send a email and tell her what I require and just like magic its done and always with consideration and care from her"
Lisa"Olivia was very quick , efficient and friendly. She organised our trip accurately, listened to what we wanted and worked on the computer with skill ."
Lois"Very quick and did evertything we requested."
Simon"Efficient fast explained what we wanted and in a matter of minutes all done"
Gary"Quick and friendly responses to my questions"
Joanne"Maree always works out the best way to travel at great prices. Gives you the options but always points out the safest & quickest way. Always happy & cheerful to work with :)"
Heather & Shane"Exceptional service. Theresa went the extra mile to try and get a refund for a cancelled cruise which we were not entitled to and negotiated a great outcome for us. She also booked another holiday for us within days of her being back from holiday which was very impressive."
Jen & Dave"Really listened to what we wanted. Offered great ideas. Communication has been excellent."
Julie"She was very attentive in what l required. Personal and very capable"
Brian"Quick response to our initial request. Excellent flight times x 4"
Ann Maxina"He was very fast to respond to questions and very efficient."
Alison Jane"Debra-lee is just fantastic she is knowledgeable she listens to what our travel needs are provides options, answers all and any questions."
Sharlane"Because Anne listens to what we need and looks for the best solution for us"
Kerry"She understood exactly what i was asking. It was all booked and sorted within couple hours."
Magdalena"Sarah provided us with a lot of great tips and advice especially when we were undecided about where we wanted to go. She helped us decide so we could have a fantastic holiday on a budget and withing a pretty tight time-frame between booking and travel."
Kim Michelle"I walked in expecting to have to make an appointment but Carla was free and saw me straight away, she listened to what I needed and found a solution of flights and car hire in my budget, she was friendly and professional, couldnt find anything to fault, great job as always."
Carol"Our experience with Hannah was excellent she went that extra mile to find a fabulous holiday package perfect for our requirements"
Dave & Sharon"Graham was attentive, proactive and followed up at all times. He check with me and my partnet for preferences, seatings and hotel accommodations. Giving his exeperience."
Carey"An all round professional performance,quick to source options for flights etc"
Mike"Katie was very attentive to my enquiry for our rarotonga trip, very friendly, made me feel very happy with our decision."
Hilary"Brigitta was obviously busy, but messaged to say she was on to our request. She sorted it quickly and understood exactly what we wanted. Great communication and great service."
Matthew and Kathryn"She was very informative and took a lot of time with us. She made toe process very easy."
Gillian"Listened to my requests and found solutions."
Janne"Pia had good knowledge of the product and kept thing simple and prompt"
Kevin"Efficient, professional, cheerful and polite"
Kirk"Excellent service and great communication"
Kim"very efficient and available. Gave us just what we wanted."
Terry"So helpful and fulfilled my expectations"
Aisjah"Very informative and helpful. Love Leannes relaxed unrushed manner. So efficient"
Linda"He was very helpful in providing us with number of travel options we could use explore. He was also very polite and patient with us with the number of questions we had."
Alvin"Very friendly, listened to all my questions and concerns. She was quick to follow up my inquiries"
Marice"Janine is very responsive and it is clear from the get go that she listens very carefully to ensure she csn support the creation and execution of the perfect holiday."
Tracy"She was very friendly and helpful. Made the process easy"
Katie"She was most helpful and had good advice"
Joan"Jo prepared our travel plans in a personable and ever responsive, professional manner. The depth of her personal travels are evident in her work and we were the benefactors of her experience. In a world of increasingly lackluster performance Jo stands out as exceptional."
Brent"Confident and caring"
Maria Jane"Always insuring the needs of his customers are satisfied"
Patricia"Dhawal was friendly, patient, helpful and efficient. I could not fault him on anything!"
Nadia"Lorraine is very patient when dealing with changes, especially when I completely changed my holiday plans on her."
Renee"Cassandra was super quick to respond and a very friendly person. She made my options clear and made it very easy to confirm/book."
Paige"My friend was doing the booking for us both but I felt included all the way"
Debbie"She responded quickly to my requests and sorted out my travel quickly"
Goldie"Good service."
Elizabeth"Really helpful and got our trip organized promptly and informed us on everything we needed to know."
Pete & Lyn"Robyn is very knowledgeable and passionate about her job which gave us a sense of security especially as this is our first river cruise ."
Michelle Karin"Very helpful, listens care, suggests alternatives, replies back to emails"
Louis"Friendly and knowledgeable"
Tracey"We had 2 days to sort our travel out and she got onto it promptly and gave us different options and got our travel booked before the deal ran out."
Helen"Prompt, responsive and easy !"
Salinda Prashan"Because she knows what I like and has good knowledge in all areas"
Sherryl"For her knowledge, experience and friendliness."
Henk"Quick response and answered my questions about the booking."
Alison Jane"He was very helpful, told me of options and answered all my queries ."
Jacqueline"Very efficient in communication & ability to meet our travel expectations and queries"
Derrick Trevor Westwood"Excellent and very helpful"
Elizabeth"Always able to put together our trip with no issues and able to accommodate any special requests that we may have. Only a phone call or email away and responds as soon as she is able. Even though we have never met Hayley she has helped us for over four years now. Thank You Hayley"
Helen"Friendly. Efficient and knowledgeable."
Robyn and Gray"Because Robbie gave me good advice about when to purchase flights and then he booked the flights very quickly and arranged the insurance as well and told me to bring my new passport in for him to look at and photo copy."
Kathy"Always great service and very knowledgeable and professional"
Ken"Expert knowledge and travel experience related to our travel queries"
Erin"Friendly and professional service. Provided all the I formation we required and communicated with us respectfully"
Peter"Oliver offered great service taking my requirements into account and coming up with a tailored proposal which met all my needs."
Sharon"Simple....he's the best."
Roger and Mavis"Cody was lovely to deal with, easy to talk to and gave us options"
Lesley"I know Charlotte will always do her absolute best for me"
Susan"Lisa was very thorough and provided me multiple travel options, including routes I did not previously consider."
Nicola"Kylie was lovely & friendly, I had not been through a agent for a long time and this wasn't tge big spend trip they probably see most days but she made me feel relaxed and she knew what she was doing g."
Paula and Jeff"Wonderful to catch up with Pam a long standing lady in the industry.. yes very happy with my meeting with Pam. and the itinerary Pam has put together for me. also answered all my questions in a positive way re traveling to Europe during these uncertain times. made me feel more confident Thankyou"
Ans"Andy was great to deal with, came back to us with good options and everything was done in a timely manner, would most definitely contact Andy for our next trip"
Veronica"Informative and very helpful"
Michele"Raelene is very quick to reply to your remail requests for booking a holiday and has all the information in the email to be very helpful, such a nice person to deal with."
Jo"Caprice is an absolute gem. She listens and responds quickly. I like to do a lot of planning myself but with her guidance as well. Caprice is happy to work with all my ideas."
Karlene"Dealing with bookings for a group, & she alliwed each to pay separately, providing individual invoices"
Annette"Great communication and very helpfull"
Bret"Liksa was recommended by my sister, she quickly replied to my query with several options. When I chose but wanted to make some adjustements she made them very quickly as well."
Benedicte"She organised a great trip for us. We had great time and experiences. Every thing went so smoothly. We’re in the process of booking another trip."
Melvin"Everything was done very smoothly and efficiently By Talita she was very friendly and helpful"
Debra"Great communication and helpful answers to my questions. She was efficient within a timely manner."
Fiona Jean"Very friendly and welcoming. Very thorough in planning our itinerary and keeping me informed."
John"For the record I’m pre trip at this stage but Holly has met timelines and has put two great trips together with a very vague brief on our/my part. Hard worker ( got my attention as I was the same in business) I think she understood how we roll quite quickly and delt with us in a style that suited us. Thanks Holly I hope you get this feedback. Matt"
Matt"Friendly, attentive to our request, thinking not just processing , to ensure best outcome for us."
Peter"We have dealt with Charlotte for a number on years. She knows our needs more than we do! We know she is also willing to help us. She is a star??"
Warren & Megan"Belinda is efficient, professional and communicates promptly throughout our interactions with her."
Ben"Taylor was prompt at replying to our email,friendly and helpful."
Raewyn"She does a v good job."
Amy and Ian"Rachael is fabulous to deal with. Very friendly and helpful with our travel plans"
Sharon"Quick efficient and loads of options"
Denise"Elizabeth was very responsive and was good at prompting us to get on and make some decisions (not in a pushy way though)."
Emily"Very quick to arrange travel (we booked just 2 weeks prior to departure). Very positive for an okder person"
Nobby"Quickly and efficiently sorted out our future cruise plans. Nicky has always been extremely helpful in booking our future travel arrangements."
Malcolm"Prompt reply arranged everything"
Suzanne"Janine was efficient and clear, she listened to our needs and followed through"
Kanya"Great service"
Barbara"Professional and personal approach towards customers"
Brian"Nicky was helpful and very clear with instructions."
Beverly"She’s awesome, she has been my go to lady for my last 3 holidays she always finds me the best deals and I trust her advice!"
Francis"Excellent advice. Very prompt."
Beryl"Fast service, all done via email . Questions answered swiftly"
James Russell"Ruben is very helpful, listens and goes above and beyond to make sure that our holiday was going to be what we wanted."
Margaret"She had been to the places we were going her knowledge and tips on where to stay and actitives were helpful."
Sharon"Responded promptly"
Sue and Geoff"Friendly and efficient"
Judy Ann"His efficiency, expertise and communication"
Janet"Celia attended to us straight away once finished with her client. We were walk-ins. She completed our booking efficiently and thoughtfully. She followed this up with an insurance quote by e-mail as promised. So good and reliable prompt service."
Gay"Hi was patient to hear my wishes, came promply back with a few options to choose from. And made the booking with no trouble for me, and send it all in the email where I can review it when needed."
Olga"Sarah was so quick to put together a really well priced quote which was also full of details and even additional information for how to book trains within England, inc applicable times."
Michael"Helpful, accurate service. Very friendly"
Nicolaas"Stacey always understand exactly what we require"
Susan"Answering all my questions Friendly manner Good advice given"
Diana"Was a complex itinerary with evolving needs and interaction with many parties over different time zones to reach goal."
Bruce"Great as usual"
Marsden"We have booked many holidays with Sarah and so she has a good idea of what we want in a holiday. The personal relationship really helps."
Michalle & Peter"Amy was very prompt with our quote and suggesting different routes and airlines for us. We even received our quote by email at 6.15am which was amazing. All our connections are easy with no long layovers Amy is the best agent we have used and we travel quite frequently. A few friends had suggested we use Amy and we will be staying with her from now on"
Geoff and Jane"She listened and gave great advice"
Anthony"He managed to get us a booking in High season at short notice. Then he changed it for slightly longer when we asked if that was possible. He was also very prompt in responding to all our enquiries."
Delwyn"Me & my wife are looking to do a river boat cruise through Europe and had some recommendations for one company. However, we wanted to check out all the options along with their pros and cons, especially as one of us is disabled. Carly researched other options thoroughly and put it all together in an understandable form that helped us make the best decision."
Ian"Have delt with Nicky in the past and us always professional, does a great job, will always contact her for any travelling"
Mel"Friendly and helpful"
Rudolf"efficient and helpful"
Mr & Mrs Grant"She is extremely professional and very prompt on sprting what we wanted"
Brenda"When offered non refundable accommodation Wished we had received a phone calll explaining "needs to be paid asap" We missed out on an amazing resort as didn't pick k up email straight away."
Sonia"Although the exact option we were looking for wasn't available Natasha put together one that was equally as good. Gave me great information and nothing was too much trouble."
ALLAN"She knows her business and she looks for so many options to find the best one. I appreciate that very much. and she is listening and fills in where there are gaps."
Ursula"Hannah helped me view multiple flight options for my trip to Europe, showed me tour groups and potential path routes, helped me book something on the day and offered further assistance in the future. She was great and friendly."
Jay"Exceptional service from Jo. Speedy response to my initial email and gave me some very good flight options and other suggestions."
Helen"She went to a lot of trouble to find accommodation where we asked for it now where looking for nice weather to enjoy the great holiday she planned for us."
Neil"Prompt action to our request Nothing was a problem to her"
Kevin"Shes very helpful and easy to approch.."
Marites"Dennis gave us ideas for our trip that we would have missed had we booked online. His experience and ability to understand what I wanted to do is outstanding. What's more, he was able to deal with my friend's far more complicated plans!"
Glenn"She did whatcwecrequiredcwith aplomb ! Is friendly and knowledgeable"
Reg"Tania went out of her way to help us with our trip. It had several forced -charges/issues as a direct result of Trump's war. Tania was patient and accommodating. We have now booked several trips with her and have been delighted with her service and organisational skills and overall knowledge of many different locations."
Gary"Excellent service and booked everything we needed and wanted for our trip"
Chris"Ranee listened to what I was wanting to do and she provided me with the best option for my trip. She arranged everything for me and it was all done quickly."
Glenise"Djana was excellent. She understood our enquiry and provided us with options. She was very knowledgeable and lovely to desk with."
Lynette"Sam has been amazing throughout. She has so much knowledge and she is so friendly and helpful. She has keep us up to date with everything and has gone above and beyond to bring everything together for us. She is easy to contact and always happy to chat. Her communication is excellent. We are very happy!!"
David"Shaunice listened to my concerns and quickly gave me options to suit. She managed to think on her feet She also made suggestions these suited what I asked for She went above and beyond when she found out it was fit my daughters birthday and out something together for me to give her. Above and beyond thank you"
Deanne"Claire is very efficient and accurate with planning our holidays, never makes mistakes and listens to my requests giving great advice"
Julie"We use Erica for every 'complicate' booking we need to make. We have appreciated her attentive service for many years"
Janet"She obviously knew her work and showed excellent personal skills when dealing with her customer. She had a warmth and genuinely listened to my needs for this trip.She also was very supportive with organizing health insurance, support and seating requirements. Thankyou Liz."
Heather"Always prompt amd helpful, he gave all info so I could make an informed decision"
Jessica"Pam gets the job done in a timely manner, always such a seamless experience with her and when it comes to recommending great accommodations she delivers."
Eliza"Rita was prompt to get back to me and start the itinerary to make a bit of a plan for a trip I had in mind. Little changes I needed to make were done easily. When Rita was on her normal days off I assumed I would need to wait to make any further changes but someone else stood in for her to get my travel plans complete on a Sunday. Found the process easy from start to finish including payment options."
Jamie-Lee"She was very prompt at answering emails... even when on leave!!!"
Donna"Chris, although he was busy and flooded with enquiries that week, still promptly got back to me with a quote and all the details. I would recommend him."
Candy"She was very pleasant, kind and knowledgeable. She also explained everything well and kept us informed."
Lindy"Excellent communication and we like the HOT app too"
Paul"She has a wealth of knowledge, very interested in where you wish to travel to, always available, very friendly, gives good advice"
Wilma"Prompt, professional, friendly, very helpful."
Eva"Rhonda is very efficient and so knowledgeable .. making our booking process so easy !"
Rachele"We had some complications with our accomodation. These were resolved promptly and alternatives provided."
Tania"Kelly was amazing, listened to everything we wanted to do on on our holiday and had a lot of suggestions to help us as well."
Jennifer and David"Paul gave a very profesional helpful service. He explained the detail in our booking clearly to our satisfaction and has left us confident in his ability to meet our needs. We are very satisfied with his support and would recommend him to any prospective customer."
Elizabeth"Liz tried all possibilities to fit in with my timeframes for travel and get best possible deals"
Fiona"Oliver is always prompt with his replies and very helpful with suggestions."
Jane"Amrita went up and beyond for me I would suggest Amrita to others as well And look forward to booking another trip with Amrita ??"
Blair"I have dealt with Maree a few times and she is always onto it. I don’t need to worry about stuff that she has under control."
Richard"Very helpful and kind. Nothing a trouble to her over several days"
Heather"Nice to deal with and knew what he was doing"
Graeme"Very helpful, knowledgeable and easy going"
Terrence"Very prompt with information and kept me informed"
Jennifer"Very efficient and helpful. Listened to my requirements."
Lynette"Very personable. Friendly. Understands my needs"
Seona"Zoe has been very helpful and efficient. I gave her our travel dates and destinations and she sorted it all out quickly and thoroughly."
Peter Brian"Sarah was quick and efficient while keeping our holiday vision in mind and giving us exactly what we needed."
James"Well were to start ..As to be expected Isabella goes beyond the call of duty & priced matched with Luxury escapes ..Isabella put an amazing 14 day package together ..always a pleasure to deal with ..Keep up the good work"
Helen"Very informative, friendly and helpful with all my questions. Would highly recommend Jazmin, house of travel."
Darryl"She was a great help for me to travel the most convenient way to visit my son and his family in Australia."
Madeline"Friendly/Clear and precise/ great sense of humor/ helpful on additional requests (can/can't do)/ organized and very knowledgeable"
John"Lisa was skilled, nice go talk with, and efficient"
Sally"Very professional & knowledgeable, made the process so easy. Kirsty has a fantastic attitude. Highly recommend."
Jill"She was quickly able to provide several travel options to meet my short overseas holiday needs"
Warren"We had multiple changes to requirements and Toni handled it all perfectly and promptly - nothing was a hassle. We were given two months notice of a wedding and travel was during a school holiday so even more of a challenge."
Hori"Reuben was very patient and helpful, will all my enquires and his response was always very quick ."
Lesley"I am very happy with the service I received from Jess Carman. Her friendly and caring manner when answering all my concerns was exemplary. I look forward to hearing from Jess before I leave for my holiday in December."
Kitty"Easy to talk to and sorted our flights quickly"
Maree"Everything was extremely well organised"
Graham"She's accommodating, helpful and friendly.."
Ronella"Prompt replies, answered my questions, great communication, offered good options, friendly"
Patricia"Previous experience. Belinda knows us..knows what we like to do, what we like on our holidays!"
Rosemary"We met Helen last year, and she organised a fabulous last minute holiday for us. This year we did not hesitate to ask for her assistance again, and once again she has sorted our travel plans in record time. She's super efficient, across all the variables, and an absolute pleasure to deal with. A fabulous travel agent!"
Margaret"Nothing is a hassle for Carla, she just gets it. On short notice, she worked after hours and just got ***** sorted."
Ritesh"Excellent customer service. Went over and above to find the best flights for our trip."
Karen"extremely good at her job"
David"Communication was well timed and friendly. Rita was knowledgeable and helpful sharing details on different choices available to us."
Megan Jane"As a long time client of Dalwyns, he knows my preferences for my holidays and his suggestions are always on pointe and welcome."
Viv"Friendly manner. Gave options. Gave good advice based on experience. Listened to what we wanted."
Mark"Belinda handled everything via email without any problems. things went seamlessly from start to finish as always."
Lesley & Kevin"I found Jared extremely professional, knowledgeable solutions based, patient and very prompt.. I use Jared for all my travels, have recommended him to others and his service is always exceptional.."
Linda"Cody is always so helpful and goes out of his way to look after your needs"
Diane"Very helpful on dealing with our requirements prior to and after making our booking"
KEN"Alana was quick to respond to our requests and was able to find a great deal for us that worked with our dates. We were really happy with the service provided"
Matt and Julie"Nothing was a problem when plans kept changing. Quick responses to all 26 emails to plan a getaway"
Richelle"Holly understood exactly what was required for my booking and arranged the exact flights I needed within my required budget. I was flying to attend a funeral at very short notice, she took care of taking the stress of booking flights away."
Vineet"She wonderful is so helpful and finds the best trip for you."
Kerry"Nicky was efficient professional and pleasant to deal with. She was very knowledgeable re accommodation etc"
Richard"Good communication and discussed travel/flight options fully. Listened well to requests/travel plans."
Andy"We've asked for Chris's help for serveral years now. He was recommended to us by our daughter-in-law. As we're not elderly we find booking as we used to a mine field and distressing. Now it's so blissful as Chris sorts everything. Now I have to have wheel chair help in airports and he's arranging it for us"
Timothy"She is very helpful and answered a lot of our queries very well. Pleasant person to deal with. Looking forward with more meetings with her."
Rod"Tania was super helpful. It was a bit of a tricky task we set her and she had great insight and nothing was a problem. It took a lot of stress out of trying to do it ourselves. Nice to chat to someone who has been to these places."
Matthew"Very friendly"
Alan"Olivia has been excellent right from the first moment I started talking to her about my travel plans. Very friendly, responsive and knowledgeable"
Stephen"Easy to talk to and ready to get the best results for us to make our holiday travel work"
Philip"From the minute I walked into House of Travel I knew that my travel arrangements were going to be organised in a very efficient manner by the lovely smiling face of Alicia. All questions answered well which made me feel that my journey was going to be evert less."
Eileen Joan"By Emma organizing our whole trip from start to finish took away any stress that can come with making decisions for a trip. Made the whole booking very easy."
Fiona"A friend recommended you..very friendly helpful service"
Justine"Everything got efficiently sorted out. Gavin is an excellent communicator."
Grant"He always goes the extra mile and is very prompt"
Isabel"She listened and when I needed to change flights she helped me graciously."
Mary"Excellent service every time I travel"
Linda"Done in a timely fashion thoroughly as requested by us."
Bruce"Reuben attended to my request for travel options within the few hours left in the day and had suggestions back in an email by the EoD."
Murray"Oliver is very pleasant and helpful to deal with."
Carol"Danny was very helpful. He always responds promptly. He tried to give us the best possible rates."
Nilesh Gajanan"She knows her stuff. And she understands what we want. She responds quickly. Things just work with Cheryl - unlike lots of people one deals with in all sorts of organisations. That’s why we book again and again with her."
Alexander"Easy to work with, clear, quick and pleasant. Will use her again"
Joyce Varsha"We have used Liz before and was given an amazing holiday so thought it's only right to use her again and once again Liz has found us the best package deal which we loved and paid for straight away. Thanks again Liz"
Ben"Knowledgable, friendly and efficient."
Murray"We have used Graham a numbers of times and our holidays have always been fantastic. He is Easy to talk to and always finds the best deal. I would always recommend Graham at House of Travel Rangiora."
Diana"Her promptness to my request and bookings Her manner very pleasant and real"
Cedric and Chris"Quick responses particularly when we asked for changes."
Ian & Ruth"Attended to all the bookings I required and in addition was also able to secure travel insurance for our travel that was better than any other insurance plan I could find."
Joelyn"Janine has arranged previous holidays for us and her attention to the small stuff is imperative. Meaning that we have been able travel with confidence knowing that we have been well informed and have the required information."
Sue and Steve"I walk in without an appointment and Jasmine was very helpful straight away told her what I required and she had a package with options that afternoon."
James"She's fast response and professional."
Remelyn"From the past experiences I am not sure we were able to reflect ourselves but feel this was definitely more on the same page."
Judy"Dalwayn was extremely efficient and helpful. He suggested significant changes to our itinerary which were very happy with."
Lynette"Well a Friend Craig sorted my flights."
Evan"Efficiently found the right flights after a quick decision to change our travel plans."
Hilda"Emily was very knowledgeable about our destination and efficient! And lovely to deal with!"
Jacquelyn Iris"Alana created a tailored itinerary, went the extra mile, and was a pleasure to work with. She is an excellent travel agent."
Goldie"We walked in 15 minutes before they closed and she was totally unfazed. Sorted out exactly what we needed and followed up with the rest of the information afterwards. Was apprehensive about going in store because I thought it would cost more but the end result was better than anything I could manage online."
Noel"Fast response, detailed communication. Everything was made easy."
Todd"Nikki was fantastic to work with. She was always prompt with providing quotes and replying to emails, making the whole booking process easy and stress-free. She was friendly, professional, and offered excellent advice and knowledge, which really helped us make the best decisions for our trip. I really appreciated her great customer service and would happily use Nikki again in the future. Highly recommended!"
Ainslee"Efficient and easy to deal with"
Kelly"Things are always easy with Suzanne, she provides options, discusses pros and cons, and finds good deals"
James"1. Zoe explained travel options or requirements, helpful, friendly 2. Zoe did especially well, easy the booking process felt from start to finish."
Joemarie"Deepti was very helpful and gave me great advice. Deepti recommended a good hotel to stay."
Elizabeth"Always very friendly and listens to our needs"
Pamella"Friendly, knowledgeable, gives great advice."
Scott"Ellie has helped us with travel arrangements for several years. She got on to finding appropriate flights straight away, and came up with just the right information to enable me to go ahead and make the booking. She was relaxed about the whole occasion and we had a general catch-up about our family."
John"Reuben was excellent in guiding me to purchase a great deal. I asked multiple questions as an elderly customer, but he was able to provide the ticket I wanted. He was patient and calm, which really helped me and definitely earned a repeat customer."
Stella"Amy always gets it right . There is no delays . She is always Happy to see me ."
Warrick"I have dealt with Charlotte for many years and she is always very efficient and gets a trip plan and price back to me within a couple of days. Charlotte has a very cheerful personality and is prepared to spend time listening to what I would like to do."
Lesley"Janine has been exceptional throughout the entire process. She has conducted herself with the utmost professionalism, has been incredibly helpful, and has always communicated clearly and respectfully. Her support and dedication have been greatly appreciated, and she is a real credit to House of Travel."
Angela"Laura was wonderful she was thorough and understood our needs without even needing to as us she was fast, and efficient and a pleasure to work with. ??"
Lisa"Erica is fantastic. She is so attentive to every detail and my whole extended family have continued to use her services for years as a result of her fabulous service."
Kim"Zoe listened to our requirements and came up with options. She was organised and pleasant to work with."
Judith"Very reliable with contact. Did a fantastic job"
Jacinta"Carly was awesome to deal with, great communication and fast replies!"
Maree"We had complex but flexible plans. Cheryl took on board what we wanted and came up with different options. Due to flight challenges we had to make some changes but are very happy with the final result"
John"clear thoughtful advice and booking times fr older travellors"
Sarah and Darren"Bella is always very helpful & goes the extra mile to satisfy our travel requirements"
Mark"Efficient and helpful with my enquiries and speed in organizing the travel I required"
Mark"Brydie is always bright and cheerful and listens to what I want and is quick to respond to emails."
Raewyn"She's extremely professional and gave us quite a few options. She's very friendly and knowledgeable. We felt comfortable talking to her."
Maddy"I realise travel consultants don't get much if anything from the airlines for organising flights. Our requirement was international flights with internal connecting flights and I wanted quotes for both economy, premium and sky couches so we could way up our best option. She did the research, advised me of the options so we could make the best decision. It was all done quickly and efficiently."
Lesley"Super efficient, provided good recommendations."
Glyn"Friendly and helpful exploration of options and advice"
Pauline"very friendly and helpfull she goes the extra mile for our needs"
Barbara"Elizabeth was"
Natasha"Ease of booking, listens and suggestions at great Taken the stress off us"
Ngaire"Katie was able to help me in finding a best deal on flights which I had not worked out by myself"
Susan"Her follow up was immediate. Her personality was engaging and her approach that nothing was too difficult to enable the best holiday for me. Overall I felt confident leaving all my concerns with her knowing that Laura would be honest and highly professional."
John"I have always dealt with Alison over the years and she is very knowledgeable, experienced and always gives sound advice. She is also very efficient in her job."
Hormazd"Anna was always helpful and very friendly. Nothing was too much trouble and she hunted out accommodation, trains and flights that made sure we can see everything we want. We had a short time frame before going and this was no problem to her. I will use her for any further trsvel and recommend her without hesitation."
Diana"Hannah was efficient, professional, friendly and nailed my wishes on her first email"
Michele"Cherone is great. I have used her before and have found the experience to be excellent. Would recommend her to anyone."
Andy"Charlotte has been very helpful and prompt with her replies. Great communications"
Tania"Great service."
April"Very prompt reply to my query. Holiday sorted after a couple of emails and phone call."
Rodey"Really easy to talk to, fully understood our requirements, was super-fast in putting together the quote for us. Made everything simple and would definitely use Carly again in future for all our travel requirements."
Karen"Just the lovely way Tori treated us Tori went above and beyond to help us. Doing all the horrible things for us both online visa’s etc We felt very fortunate to have her help at hand thank you so much Tori from Irene and Angela"
Ange"Angela was great to deal with, friendly, knowledgeable and able to work around our parameters for our trip."
Kylee"Buzz is amazing. He is very professional, well organised and he is often able to speak from first hand experience of the travel destinations I am interested in. He goes the extra mile to ensure his clients get the best possible travel experience. He is a pleasure to deal with."
Ann"Roise followed up promptly with my request and kept me well informed."
Dyanne"Prompt and very supportive service. Many travel options given. Would recommend to other travelers"
Edward"Kate is naturally a lovely, friendly person and when you couple this with her obvious knowledge of and skills in the industry, we have every good reason to continue of dealing with her - 4/5 times now."
Ronald"Kelly was readily available by phone, email and in person, answered my questions, made alterations to suit me better and emailed be back promptly me with information."
Bronwyn"A very trustworthy person with good travel knowledge and a good manner"
Paddy"Got the flight information I request promptly and even held the flights (without being asked to do so) pending our confirmation so we got the flights we wanted. Great service."
Claire"Robbie is a pleasure to work with. We had a couple of ideas -he priced them both and got back to us when he said he would"
Susan"Very cheerful and helpful; answered all our concerns and arranged travel and insurance quickly and competently."
Allen"Kate was super friendly and amazingly helpful. Answered all my questions in detail. Went above and beyond to ensure i have a great trip for my birthday weekend!!"
Suzanne"Efficient and quick to sort my request"
Leslie"She was very honest and helpful and went out of her way to find suitable accommodation for us We didn’t feel rushed and had time to decide what was best for us Thank you"
Fay"Stephanie was great to deal with, she was friendly and professional and didn't mess around booking our holiday!"
Sally"Friendly and listened to my requirements, was able to achieve my needs and added further benefits"
Roy"Kim was very approachable from the start. She gave us a reasonable price quote of the airlines which was cheaper and expensive. She explained everything that we need to be informed of regarding for example being in transit. Checking if we need visas, etc. Overall, we are very satisfied from start to finish."
Johannes"Lovely lady listened to what we needed and came up with the best solution"
Andy and Pearl"Zoe is always very friendly and professional. Great knowledge of travel options and very helpful suggestions. Feels that she is genuinely looking after you as a customer in terms of travel routes, personal options, getting a good deal."
Keith"No stuffing about. Listens."
Sally"Very experienced"
Jess"She was very pleasant to deal with.I liked her as a person. Everything has flowed to date"
Michael"She did what she said she would and it felt like she went out of her way to accommodate us. We only went in to explore some options and ended up booking a holiday!"
Tony"I like dealing with Sharon because she always gives me alternative travel options. She has a friendly manner, and is a pleasure to deal with."
Sharon"A lovely very approachable lady. I felt very comfortable dealing with her and nothing was too much trouble. She was very quick with her quote and information that she provided was awesome"
Patricia"Amanda made our complicated travel arrangements so easy for us to follow and understand. She listened to us and delivered exactly what we wanted"
Helen"Easy experience for start to finish, pleasant person to talk to and takes note of what you want."
Johannes"Carla was as always so awesone to deal with, sorted everything so quickly and thorughly"
Darrell"Carol was able to book me on to tour and flights to enable me to share the experience with my sibling and her husband. Also managed a reasonable priced upgrade to Premium Economy for the long flight I will be doing on my own."
Ella"Very easy to deal with, including precise and prompt information and communication."
Matthew David"Very professional. Quick and easy to deal with. Have health with her before and sought her out to help again."
susan"Lisa replied to me very quickly and helped to look into my request. As flights were not available yet, she kept me up to date until they did come available. Very attentive to what I wanted and am now looking forward to my holiday."
Caroline"Professional, very knowledgeable and approachable. Great advice as always."
Barbara"We have booked through Megan before and yet again she provided great and efficient service with our travel requirements. Thank You"
Kelly"Very prompt action and responses at out of hours which was appreciated"
Grant Arthur"Prompt and very detailed review of our request to make sure had all our asks covered"
Robyn"Lucy was very helpful and informative in helping me choose our holiday. I intended to go to the Sunshine Coast, but Lucy pointed out the cost, so suggested we go to the gold coast at a savings of about $1500 with 2 extra days"
Prue"Easy to work with. Prompt with responses."
Graeme"Linley listened to what we had in mind to begin with, started from there and working with us worked out what was doable and what was not, coming up with alternatives that were great and affordable for us."
Alister"Friendly and very helpful. Treated me like a friend and was very helpful with the accommodation"
Patricia & Ken"Hannah did exactly as I asked regarding my cruise booking and was very professional"
Robyn"It’s my first time booking a holiday, and I felt very indecisive and unsure of what I was doing. But Aisling was lovely and polite and requoted me and went over all the details that I needed. I didn’t feel pressured or that I was being annoying. So very happy with my experience so far, and look forward to booking other things."
Ashley"Quick action by Victoria to come back with a range of options and prices as well as advice that we should have looked and booked our accommodation months ago to save ourselves some dollars!"
Emily"Donna is extremely knowledgeable and efficient."
Pete and Marie"Suzanne goes above and beyond to make your holiday happen."
Dianne"Sally has been very helpful to provide us with our travel plan. She is very nice to deal with and offered some travel advice which is allways nice."
Patrick"As soon as I made contact with Peter he clicked into ‘help mode’ and immediately sorted my information request, compiling a holiday package for me to consider."
Mark William"Very helpful, good communication."
Pamela"Mathew was totally efficient, accommodating, knowledgeable, prompt & gave us all the possible options to assist us in determining which one was best for us. Working with Mathew from the beginning to end the planning never lost any momentium & we are absolutely chuffed & thankful for all his patience & input."
Ronald"Competence Experience Listened to my requests for best Aiirlines times and cost for my trip to Australia as I travel there several times a year since 1965."
Lynette"She made multiple changes for me and was great at communicating"
Robin"She was fabulous for the 2nd time we have gone to her - had extensions to our trip which she handled with total professionalism & we will definitely use her again"
Ann"Nicole always looks for the best options to meet our requests. We trust her guidance implicitly."
Sharon"Helpful with the questions I had"
Helen Margaret"Able to promptly organise a family holiday at very short notice that met all our needs and requests."
Vanessa"Anna spent a lot of time giving us options for our desired travel never making us feel rushed. She gave us lots of good advice and several quotes to go away and think about. She contacted us with further information when requested and apologised when it took longer than she said it would. So overall she gave us superb service. Thank you Anna."
Carol"Cheerful and very easy to communicate with"
Stuart"Cheryl always answered the phone promptly. She was very efficient in working out the best combination of flights for me and was always willing to try a different way to see if it worked better"
Jenny"Jan knows her job and keeps you updated"
Damian"Oliver is always very professional and courteous in all the dealings that we have had with him over the years. He will always follow up with his correspondence."
Elizabeth"Vicki is professional and so helpful and friendly"
Heather"Very efficient…..always happy to help with my travel plans and goes the extra mile."
Rodney"Very informative and helpful"
Mark"Very efficient and helpful"
Graham"Brigitte is unflappable. I always get the impression that she is finding the best set of options for me."
Simon"Excellent advise and insight to our trip"
Tony"Helpful in all we asked about"
Jo"Prompt response to emails and phone queries. Courteous yet direct answers. Pleasant to speak with. Thanks Chantelle."
Gregory John"Great, super quick communication, nothing was a problem. Will definitely use Dan again."
Natasha"Listened. Friendly. Came up with a plan and costs that we are very happy with."
Glenda"Very easy to talk to. She was very nice and funny, also made me feel comfortable. Very helpful."
Tekura Ingata Mariana"She was very quick at responding and getting the quote to us."
Shannon"We dropped in without an appointment and Tayla quickly invited us over to her desk so we could discuss our plans."
Blair"Very easy to deal with and prompt communication - had no idea what to expect as our first time booking a holiday (going overseas in general) and Tiff helped us along the way. We very happy with the booking she has made for us - will be back for our next holiday :)"
Cassandra"Danny answered my questions very promptly and found a solution to the difficult matter of suitable flights. Danny has been a good communicator."
Maria"Kaylie was great to deal with when booking our holiday to Rarotonga. She gave us a great range of accomodation options to choose from with flexible dates. She was always quick to reply and help with any questions we had."
Keryn"Gaylene gets to know her customers and their needs and wants and tries to cater to these."
Erica"She was efficient and very organized for the planning for my holiday and new what I wanted and kept within my budget"
Linda"Really helpful and friendly"
Meenal Parvati"we have used Alicia for previous travel, always prompt and professional with advice and assistance"
Grant"Prompt, informed and friendly responses and actions"
Marian"The communication was fabulous and she done what we asked for above and beyond for us"
Dennis"We continue to find Erica knowledgeable and easy to deal with. Every holiday that Erica has advised us on and booked has been excellent."
Bianca"overall good service"
Russell"I was seen immediately, Devia was able to get me what I wanted and was very friendly and professional"
Denise"We’ve been using Kylie for years now and every time we book a holiday it’s always so easy with Kylie , she always gives you 100% from the planning through to your arrival back home."
Marie"Very professional and informative."
Debra"Sharon told us details that online pictures don't give u"
Furne"Stacey was very quickly back to us with options and advice and came up with an option for our travel that we wouldn't have come up with on our own."
Rob"Very friendly and knowledgeable"
Fred"Very friendly. Prompt response and found the best flights. Listened to my requests. Regarding balcony room and garden. Transfers .felt very comfortable with her suggestions."
Andrea"Rhonda is very friendly and personable to deal with. Nothing was too much trouble. She was very resourceful in trying to give us a range of options She was quick to respond to emails and very willing to give extra help and advice."
Sue and Peter"From first contact at short notice to having it sorted it was done in a few days."
Ian"I changed my flight details several times and Kelda was so helpful."
Gale"Her manner, her helpfulness and what I consider to be just a nice helpful girl."
Colin"She has been our agent for quite some time now, and she has always been incredibly helpful and accommodating. She is highly professional, takes the time to explain everything clearly, and provides all the available options to help you make the best decision. We truly appreciate her excellent service and would highly recommend her."
Maricris"Excellent service"
Roger"She quickly put together a holiday package that met the brief we had given her. She had experience in visiting Bali herself which gave me confidence in her suggestions. The package was much better than what we had been given elsewhere at a comparable price."
Natalie"Always very prompt in addressing enquiries with relevant informations"
Peter & Doris"Very helpful friendly service."
Chris"Anna took time to ensure she got the best deal considering our needs. She explained inclusions clearly"
Amanda"efficient"
Lewis"Graham was friendly and knowledgeable, offering us several useful tips for our destination. A pleasure to deal with."
Sue & John"Very good Very helpful no problem Michelle Very nice indeed helpful"
Brian"Quick response to emails and enquiries. Went over and above to help us decide our destination choice even in her own time!!"
Sharon"Quick turn ahead and completion of required tasks. Friendly manner. Interested in outcome of travel."
Marion"Fast, efficient, friendly"
Timothy"Tanya listened, knew what we wanted and produced options tailored to our requirements"
Rick & Jenny"She had all the onfo we neede and good cominication"
John"Very helpful and quick response times."
Jaimee"Very friendly. I called the store and she answered. I requested to know about the flight details she was busy but still she help me over fone and took my details and after she emailed me.This shows how good she is with her customer service.when I went in the store she welcome me with her smile. She is a friendly person ??"
Priya"Friendly, helpful, knowledgeable. Followed up with relevant info. Listened to what we wanted. Made appropriate suggestions. Didn’t force anything onto us. Gave us options."
Karen"Jan was able to handle my request and deal with booking promptly. She made sure I was able to benefit from the "Australian on Sale" promo. There was only 24 hours left in it Jan has been my go-to person for many many years; she is kind, clear, speaks slow so I can follow all the details of itinerary. She is definitely very knowledgeable on all aspects of travel Jan you are the STAR"
Marijke"Nothing was too much trouble. Angelique was very thorough in her searches and with her questions, ensuring the best results for my trip."
Lorraine"Mathew Quach was knowledgeable about he process of booking our air fares. Really appreciated his time with us."
Vanessa"Always obliging and makes the process uncomplicated."
Elizabeth"Very efficient and offered choices. Read what I wanted quoted."
Geraldine"Always responded promptly to my emails with different options for our holiday."
Maree"Within 2 hours of our conversation Jakilene had sent through an email confirming the facts and figures we had discussed."
Robyn & Warren"James as always, is to prompt to reply to queries and put something together for us that is well suited to our needs. Always takes into consideration the budget , time frame and special requests. We trust his judgement completely."
Warwick & Nicola"Very prompt reply and nothing was too much trouble. Many thanks"
Richard"Vic knew what we needed and sorted our trip quickly and efficiently"
Caroline"I was helped initially by Tracey and then Darren as Tracey had leave. Both were really lovely to deal with and extremely helpful with the information they found for me. They took all the stress out of an unexpected trip required to the UK."
Eleanor"Julie is very knowledgeable and knows what we need and like at all times and has helped us for over 15 years."
Jane"Suzzane took away all the pressure of making a complicated overseas travel schedule work, all of this within a tight time frame. I normally spend hours myself trying to work through options that fit together without long transit times. Amazing to have Suzzane attend to every detail with such care and attention."
Karen"We have dealt with Rachel for many years initially when we were conducting our own tours to Borneo as part of our Wildlife Tour companies offerings. In recent years she has assisted with our decisions on private overseas trave. This time we had an idea to travel with friends and join a river cruise in Europe next year. Once again Rachel sorted it out for us in her usual friendly and efficient way. No doubt she will do the same when we hunt for good airfares"
Brian"Very helpful, listed to what my needs were and was able to fully articulate what it was that I needed and also the speed in which she acted was amazing."
Damian"Very professional knows her job one happy customer ??"
Gary"Very efficient and offered us a range of options to consider"
Steve & Emma"Happy to help went out of her way to get the best for me very polite."
Wayne"Very helpful and knowledgeable. Information provided promptly."
Gerard"Quick responses to questions , Sound advice ."
Terence"Under stood what we needed and what we wanted, and had it done in a good time ."
Ian"Put together a package with multiple options. Great package at a great rate. Prompt email responses and ongoing support with extra things we want to book"
Lauren"It wasn’t an easy criteria as short notice and a lot of things to consider for my husband and myself but she said she loved a challenge and came up trumps!! Soo grateful!!!"
Jos"Katie was wonderful. Pleasant, so very helpful and professional. I felt so comfortable confiding my fears of airports and flying in her. I couldn’t fault her ."
Kathryn"Prompt friendly service"
Phillip"Very prompt and responsive, responded to our variation requests, nice and simple, and quick. Made the process simple."
Brock"He responded quickly to my enquiry with exactly what I needed to know"
Margaret"We have worked with Tayla in the past and she just knows her job so well she gives great advice when asked"
Dawn"Nicky is a very pleasant, experienced travel agent. She accesses any information you require and follows up with a detailed email with your travel arrangements. She checks your passport and other travel documents required are up to date ,When she was on sick leave she even followed up with an email."
Sue"Efficient, thorough and friendly."
Jane"Efficiently done and stress free"
Karen"Nice manner. Prompt efficient service. Knowledgeable."
Jennifer"Friendly professional and helpful"
Ava-Joy"Bea is very helpful. Every question is always answered. Nothing is ever a hassle."
Anna and Gary"She knows a lot and very helpful"
Steve"Kelly was prompt in getting back to me with various options and in replying to all my questions. There was always a response within 24 hours. She was patient, pleasant and I felt a good relationship had been formed."
Belinda"Janine was quick to respond to my request, and able to book exactly the flights that I wanted. We've booked through her before. It is nice to work with someone you already know and trust."
Margaret"Liz is an expert on all types of travel. She covers all aspects of our travel in a fast efficient manner. She is very approachable and always meets our travel needs"
Irene"Very helpful and explain everything thing that I wanted to know"
William"HOT have done my previous travel bookings and Kelly-Ann has always looked after them excellently"
Graham"Gemma was the only agent who welcomed us when we walked into the centre. She sat us down and listened to ours wants and needs. Gemma was realistic and spoke with a lot of reassurance. Our itinerary was booked with ease and I’m sure we will have a fabulous trip away. Definitely recommend Gemma at House of Travel Barrington."
Jezrah"Kelly-Ann offered a number of options for us having taken into account our likes and dislikes and even provided countries we would not have considered. Having lost the brain space to continue searching and booking on my own, she saved my sanity."
Tracy"Aisling was very helpful she was pleasant and she looked around to get the best flights to suit my needs. Thank you Aisling Shirley much appreciated"
Jocelyn"Super fast, friendly & efficient service. It would have taken me days to work this out myself!"
Carolyn"Very friendly and professional"
Todd"Anna identified the UK entry requirements to me that I was totally unaware of. She was prompt with, and helpful in, answering my multitude of questions. Anna also went the extra mile to find a more suitable multi destination flight for my consideration after I had generally accepted a previous option."
Beth Anne"Stephanie was very friendly and helpful, she is very easy to talk to"
Ellen"."
Gavin"Always goes above and beyond. Extremely patient with me undecided as to where to holiday. Always finds excellent accomodation."
Ann"Everything was easy, Having sent through some details, then a couple of our own requests for some changes Josephine was amazing in putting everything together"
BG"Having had Fiona’s help before, we decided to get help again with our next planned trip. The experience was quick and extremely helpful."
Yvonne"Her knowledge of the travel options, area and accomodation, and our needs is remarkable, given the number of people she looks after. Medical insurance is made easy (but thorough) and a huge improvement over Allianz own "help desk" (I cannot forget the response: "and where is the prostate cancer?")"
Keith"Very short notice for Jo to book flights and accommodation. Jo gave us 3 really good quotes. Once we decided it was booked. Jo was lovely to deal with. She listened to us and came up with 3 scenarios all good."
Rachael"Susie replied quickly to our initial email. She got everything sorted for us quickly and professionally. We have used Susie as our agent for many years and she never disappoints with her suggestions and organising flights, tours etc."
Tanya"She was friendly and approachable. She was knowledgeable and helpful. She printed off the document and it didn’t take too long"
Wendy"Tessa was very kind and willing to work within our budget. She gave us multiple quotes for different holidays which made it easy to figure out what was best for us."
Fraser"Celia is friendly and efficient. She aways goes the extra mile to sort my travel requirements."
Margot"Hayley is great, she is prompt and will reply to emails within 24hrs or less. She knows exactly what I like as I have delt with her for a few years now."
Bobbette"Brent is always so fast with emailing information, making bookings for us, & always goes the extra mile, nothing is too much trouble. Even changing bookings while we were over seas"
Janine"Emma was easy to deal with knew exactly what we wanted and needed and dealt with everything promptly and efficiently"
Monica"Buzz (Mike) always finds me the best deals and options coupled with awesome travel tips and advice. Best travel agent ever."
Rowan"She is both pleasant and patient. She goes the extra mile to make sure our holiday plans are perfect"
Kathryn"Chantelle was polite and friendly and when we had a slight issue, she sought to solve it immediately. She was knowledgeable and had experience she relayed about the place we were considering. I'd happily recommend her."
Catherine"Our flights were booked by Rudi at Holy Family Parish. We were happy with the value and efficiency of the agency."
Kent and Margaret"Claire has exceeded my expectations by a considerable margin with what I felt could be a near impossible request. I was very impressed by her prompt responses and personable approach."
Stuart"She knows us and her stuff"
Janet"Alison is always helpful and has wide travel knowledge in guiding us in our decision making. She advised us on an Alaskan Ctuise and what sort of cabins would suit us bedt"
Annette"Her attention to the task in hand"
Wayne"Very quick and efficient service from Rebecca addressing all our needs and organising our insurance for our travel ."
Denise"Amazing prompt service and great worked to find us the best deal and cater to our needs"
Torrone"Found great flights and perfect accommodation to cater for the things I wanted to do"
Elizabeth"Helpful and professional"
Susan"She us absolutely brilliant."
Elizabeth"Very helpful, and pleasant to deal with."
Wayne"Liz researches all possibilities and makes recommendations that suit mu budget"
Ann"Prompt service and response to emails"
Rachel"Helped us get the best flights for us to get to a family wedding in Brisbane"
Brad"Kirsty is efficient, knowledgeable and really goes the extra mile to cater to our needs"
Warwick & Lesley"Very professional, great communication"
Andrew Peter"Holly was outstanding in every way. She even worked in the evening to work on our travel options. We are so very very impressed and will absolutely be phoning Holly back again when we wish to travel in May for my husband's 60th."
Kristine"She was very pleasant, very helpful and very knowledgeable. She made it very easy."
Christine"Very professional"
Terence"everything we wanted, she did."
Donald"Tiff had great advice for my trip, friendly and super efficient. Felt super confident with her and her recommendations ."
Natalie"Prompt response and actioned what we needed in a timely manner"
Karen & Bryan"Knowledgeable, helpful and super efficient."
Paula"Glen is always extremely helpful and knowledgeable. We feel confident enquiring of his expertise in the travel industry and his advise is always welcome."
Richard"happy disposition.Friendly.Easy to talk to.helpful.Very pleasant to deal with."
Lyn"First time I had met Shaunice. I felt really comfortable with Shaunice. And she was really informative and helpful. Thank you."
Donna"When i walked in Isabella greeted me with a smile. and when i sat down she chatted with me like we had known each other for years. Those two things helped me a lot as i always get nervous when sorting things like this. She explained everything to me about my planed trip to the philippines. So i have booked my flights and looking forward to my trip early next year. I promise will deal again with house of travel and with Isabella from Northlink Papanui. Thank you your help, Darren Clarke"
Darren"House of travel will be my preferred travel agency from now on . Second time I have used them . Flights transfers accommodation well sorted out. Jasmine and the team 10 out of 10 high score card ."
Gary"Bridget always listens to what I would like to do, and now knows from holiday to holiday what my wants and needs are."
Jan"She was able to see me immediately and sort out my flights quickly"
Carmen"Very helpful and knowledgeable. Answered all of my questions."
Bryce"I have been very impressed with Olivia the comunication was excellent."
Ron"Prompt response and follow up questions to make sure the booking was suitable for my needs."
Kay"Tracey was immediately available and totally helpful in finding flight etc"
Juliet"Very friendly, very helpful, and found me very convenient flights. He also remembered lots of details which was very good!"
Chris"She was very helpful by providing all the information about the trip. Making sure everything was booked."
Karen"Helpful, friendly and listened to what we asked for"
Janine"Easy, fast service."
Shona"Efficient and pleasant"
Annette"She gave me total confidence that every step she took was for my benefit"
Ann"Silvana made it easy for us, as she has a comprehensive knowledge of travel matters. She even suggested an itinerary for us! It is wonderful to have a 'stress-free' experience (compared to making arrangements for a domestic getaway myself)."
Lyn"Peter is very friendly and helpful. He's been great to deal with and has made the whole booking process easy and stress-free."
Megumi"nice to deal with and helpful"
Trudi"Cheryl has looked after our travel requirements for a number of years now and she understands how we like to travel and she has a good idea of what type of destinations we like. Cheryl is very efficient, very thorough and is always prompt in sorting our travel itinaries for us. We enjoy working with her."
Nigel & Carol"Rita was very patient and accommodating - happy to make changes to suit our needs and always responded promptly and positively. She was thorough in sourcing additional flight and diving information for us to help plan our trip."
Lynn"Courtney was very obliging and any questions we had she compared prices to enable us to make our decisions. A very pleasant experience overall"
Karen"Quick response to my inquirries"
Bruce"Her quick responces to all my questions and the ability to chnage up what I wanted no questions asked or upselling."
David"She gave me brochures to take home with me. Responded quickly to emails. Got me the required info and bookings all sorted for me."
Sharon"She helped us source the flights to suit us, and sort out our accommodation."
Nellie"Proffesional friendly very helpfull service Assisted us in planning our trip offering advice and impressive knowledge on her subject matter. We are impressed and delighted to use House of Travel Rotorua"
Esther"Helpful, obliging and answered our queries promptly"
Ana-Maria"Toni helped us last year and we knew she’d do an awesome job. She acknowledged my initial e-mail very quickly and within the morning, got back to me with travel options that met my requests."
Lorraine"Prompt service and advice."
Stephen"super friendly people , that clearly know the business well"
Tony and Lorraine"Professional polite and had a lovely manner"
Linda"Amanda is a true professional in every way. She is welcoming and very knowledgeable in the travel industry."
Sally"Natasha was very helpful, organised and clear. She communicated well and made the process really easy for me."
James"She was doing a great job and helped me being able to get the best times for my flights and just very helpful."
Gary"Rachael was open, honest and extremely efficient in her understanding of our travel requirements"
David"Niamh was really easy to deal with and kept in contact with me. Exceeded my expectations and was genuinely interested in our travel plans"
Karen"We really appreciated Reuben's prompt responses and no fuss approach."
Donna"ALWAYS, always when I need/want to travel, my go to is Nicci at HOT Ellerslie. Nothing is too much trouble, she responds quickly, answers questions, and looks for the best deal & travelling time for me, an older lady."
Robyn"Steve arranged pretty much everything as I wanted and in reasonable timeframe."
Johannes"She was very friendly and knowledgeable! Knew what she was doing and gave me plenty of good advice."
Elizabeth"Happy. Engaging. Clear and precise."
Barry & Sue"She is great to work with. She is practical, knows what we want, and very responsive."
John & Briar"She had always been very helpful"
Monica"helpful prompt polite knowledge"
Paul"responsive, accessible, efficient and very helpful"
Nicola"Professional, experienced, approachable, answers questions promptly and responds appropriately"
Philip Madill"Buzz got back to us very promptly with suggestions for our trip. He had obviously listened to what we were after."
Ann Louise"He goes out of his way to accommodate our needs, never makes us feel rushed and always manages to get us suitable flights - even in difficult circumstances such as COVID and the recent Gulf war."
Carol"Debra always replies promptly and presents options clearly with pricing and availability. She goes out of her way to look for the best value and is always very pleasant , helpful. and calm. I would highly recommend Debra for any travel requirements."
Marilyn"She makes certain that every is right"
Jerry and Robin"Friendly and straightforward service as always"
George"We arrived without an appointment and were treated like valued customers. Kim immediately made us feel welcome and worked with some effort to find us appropriate accommodation and flights for our somewhat spontaneous decision to take a holiday somewhere warm."
Sheryle"Liz got back to us very promptly and made sure we were clear on what was happening. It was complicated by the fact that we were joining an already existing client, but she managed this very well."
Christine"Jolene was very helpful and very knowledgeable as we are novice travelers and she gave lots of suggestions"
Peter"She was very helpful and really knew her stuff"
David"got on with the task in hand - no mucking about"
David & Terri"We are in the process of planning our 6 week holiday to the UK , Europe and Ireland. Brydie is a huge asset in helping us plan this. She has sorted the flights and our river cruise which we are really happy about. So much more to do but we know with Brydies help things will fall into place for a trip we will not forget."
Leanne"Chevonne has always been a friendly and helpful person, efficient, knowledgeable and pleasant to deal with. Nothing is too much trouble."
Grant"Cheryl has been out travel agent for many years and always gives us exemplary service. She is a credit to your team."
Sandie & Stu"Sandy provided excellent customer service. She made recommendations in line with our budget and then provided quick and efficient booking once our decision was made."
Jason"Stephanie was great! She answered my query email promptly and had some great advice and suggestions to make our holiday better. When I meet her she was lovely, friendly and very welcoming. Stephanie has made the process very easy so far. Thank you Stephanie ??"
Wendy"Alisha is incredibly helpful and quick with the travel requests I have made. She understands what I’m looking for and delivers along with her knowledge of travel she is very friendly and not at all pushy."
Murray"Ok"
Mervyn"He knew about everything we were interested in, explained pros & cons , excellent service, thank you very much"
David"Emmie Was very helpful went out of her way to help with flights and accommodation"
Alison"Melissa responds super quickly, even at short notice. She gets it right 'first time' and is lovely to engage with,"
Kaye and Warren"Ellie is so helpful nothing is a problem for her to handle ,she answered all my questions and made booking easy"
Jo"Gavin is super fast at answering queries and booking my travel. He is very quick and efficient. I only use Gavin for travel bookings."
Melanie"Very supportive and patient after we changed our minds and ideas numerous times. Found the best deals within our tight budget."
Louisa"She went above and beyond to help us with our travel plans at such short notice everything was very smooth"
Amber"Karen is kind efficient customer focused We have been looked after by her for many years"
Mr and Mrs Bradley"Being able to change our schedule which we kept changing as we were planning, got the right times and pricing, we could not do this ourselves online"
Bernise Mary"Knowledgeable, friendly and very professional. I wouldn’t go anywhere else"
Kathy"Emma’s pleasant relaxed manner impressed me."
Paul"I came in off the street no appointment and Gina got straight onto my bookings AND even stayed later after hours to finalise the cruise. You don’t get customer service like that anywhere these days!"
Joanne"She was great . Friendly , knowledgeable and very helpful. A great experience. I would recommend her to anyone with travel plans that needs assistance."
Kevin"Very natural and relaxed and of course business friendly. She was a pleasure to deal with. The booking was excellent."
Yvonne Jacqueline"Karen('s) atributes: * happy uplifting disposition; * not anything was to much trouble; * kept me focused with her most polite steering manner; * brought up options that I had not thought of; * maintained composure between my ditherings; * concise: * winning smile; * has looked after Rosey and I for decades; Have you got some more paper - I'll give you chapter and verse"
Mickey"Replies quickly to my emails, and gives good suggestions with different tours and places I want to go. Very informative with the countries I want to visit, and when I’m not 100% sure about something, she has helped me with a decision."
Leann"I am extremely happy with how Kim put together a packaged holiday for my husband and I to suit our specific requirements."
Karon"Very helpful at a difficult time, when I had to get to UK at short notice."
Glynis"She always gives you 100% of her time and experience."
SanDY"All very good to deal with"
Colin"Tanya was quick to respond to our request for a quote."
Janine"His quick reply’s, and his suggestions."
Joan"Great flights for us, helpful and quick to respond which we very much appreciate."
Anthony"Caprice was such a cheerful, helpful assistant,- getting confirmation/ guidance from another travel agent at times, listening to our requirements, and ensuring we got a deal to suit us perfectly, then checking we were happy with her suggestions before making final bookings. My partner and I needed to travel for a family funeral so I didn’t want to do my own bookings as I have been doing.. I wanted to ensure our bookings were done correctly and with as little stress as possible."
Noni"She welcomed our query even though short notice, and worked within our specifications."
Shelley Joy"She was very efficient at getting back to us. Helped make the process easy with all our requests."
Kellie"She was very prompt to look at our request for information on a cruise special advertised by HOT and very helpful with every aspect."
Anne"Amazing service as always."
Ray and Margaret"Graham is always extremely helpful and concerned that what we are planning is suitable for our circumstances."
Kenneth"Niamh was efficient and helpful, she got back to me pretty quickly with a quote and all questions answered"
Karen"Always helpful. Nothing ever a problem"
Sandra"Tayla replies immediately and has all the information we need at our fingertips."
Joanna"Donna could not have made the process any easier. She's always very friendly and helpful. Donna has helped us with bookings before and we recommend her to anyone looking to book a trip."
Sharon"She responded quickly to my request for travel insurance, which gave reassurance as we develop our travel plans."
David"Very helpful, explained everything, what she was doing for us"
Mark John"Very friendly and efficient"
John"Answered all my questions in a timely manner. Efficient good communication. Sorted our travel within 24 hours including negotiating with Wendy Wu."
Cheryl"Polite and prompt helped me with my travel insurance straightaway thank you"
Tina"Both my late husband and I have dealt with Angela for many years and have always been very impressed with her attention to detail and proven reliability of every itinerary she has prepared. Now that I am on my own I was again very impressed with her thoughtfulness and her willingness to consider a number of options."
Wendy"Very helpful."
Sandra"Very professional. Quick response. Pleasant personality."
Henriette Anita"Nicci responded promptly and was able to provide a variety of flight options due to my changing needs."
Tristan"Lesley was efficient finding suitable flights,very welcoming, put us at ease and was a pleasure to deal with."
Trish"Great person with charisma"
Gail"Very welcoming and thorough"
Julie"fast and clear communication. listened to what i needed and provided all the options to create the trip."
Erin"Robyn was very helpful, she listened and noted our requests and requirements and found us good tour options to choose from. Once we have made our choice for the tour package, she was very helpful in finding us the best flights that catered to our needs."
Dean"Gary us easy to work with and available to answer any queries"
Murray & Christine"Always got back to me regarding about my inquiries, in pleasant manner. (Even when her husband was in hospital unwell) Listened to what we wanted ( we did change our minds a couple of times; sorry Charlotte)"
Kirsten"She is fast & very efficient and always gets us the best deals."
Rachael"I had very good service from Djana. She was prompt and helpful and secured the booking I was after."
Bridget & Simon"AMY has been great to work with...she has done everything she said she would....and taken a lot of stress off myself. She is very competent and confident which makes it good for me her client"
Murray"Janine was helpful, friendly, pleasant, professional, patient & gave us lots of information on the places we wished to visit."
Kevin and June"I was locked in and loaded to go. Easy...."
Timothy"She was so extremely patient with me changing the goalposts on her constantly. I would have lashed out! Seriously though, we kept changing everything and she just didn't bat an eyelid and kept updating the information and sending it back. She really listened to our requirements well too."
Jake & Cathy"Yonah is clear, prompt and responsive. Ultimately the itinerary and fares we received were just what we needed, with special attention to wheelchair, meal options, and tips for entering the US."
Jennifer"What more can we say except Angela is a star."
Graham"she listened to what i wanted and was quick to get it for me"
Rhianwen"Raelene was very helpful when planning my trip away. She gave me lots of options and suggestions when booking flight and trips."
Keisha"Wendy was very efficient with replying and followed up with emails detailing the relevant flight information I needed to know."
Loret"Fast, efficient and extremely helpful"
Leonie"Great communications - flexible with unforeseen plan changes making for a stress-free booking"
Graeme"Very experienced, no hassles, good advise"
Murray"Always 100% plus when dealing with Theresa"
Margaret"Monica was very accomodating of our requests to book our overseas trip even when we made a lst minute change to our original bookins."
Stephen"She went above and beyond with suggestions, promptness and efficiency. An absolute delight to work with."
Christine"Great service big smile sorted out my small trip with ease"
Lorraine"I had a really bad experience with Brooker travel and the House of Travel team supported me to correct everything that had happened and get my trip all booked and sorted with no troubles. They took every phone call and anxiety I had without making me feel silly for asking lots of questions etc."
Lewis"Tayla was very friendly and super helpful."
Ross & Christine"Wendy knows us so well by now & knows what we like & dislike with regard to travel. This means the whole planning process runs very smoothly"
Bronwyn"Such a friendly, professional, and informative agent! Laura made me feel completely at ease throughout the whole process. They really looked out for my needs, found the best deals, and catered perfectly to my requests—finding exactly what I was looking for. They were incredibly quick to organize everything from my domestic to international flights and found excellent accommodation. It took away all the anxiety of trying to do this all on my own. Highly recommend!""
Sesilia"Nothing was too much trouble. We were on a tight timeframe to get the deal which was closing the next day. Even working with family in Australia Mairead have everything in hand. Job well done."
Anne"She was very helpful in discussing options for cruises and spent time giving me options and information."
Julia & Peter"Friendly and helpful"
Andrea"Jo is very easy to discuss personal issues with and listens to your wants and needs and makes good suggestions"
Martin"Friendly and helpful and kept me informed"
Barbara"Nicky was always on the ball, listening and fulfilling our needs for a holiday. Nothing seemed a problem to her abilities."
Barbara"Amanda made sure to understand us and find the best solution suited to our needs. She was incredibly patient in answering all of our questions and overall made the process a breeze."
Linda"Lovely to deal with Tessa was very helpful and efficient. ??"
Donna"Very courteous, attention to detail and explains different scenarios well"
Mary"Her knowledge of the destination and of our travel preferences from past contact."
Rex & Janet"she a very good at her job i have no hesitation in dealing witih her"
Brian & Lyn"Rebecca was veery good at explaining things and giving us other options after our preferred hotel was not available"
Nigel"Carmel was great to deal with. She replied to my email enquiry quickly, confirmed my requirements and came back with options. She was friendly and patient with my changes and came up with a flight that ticked all my boxes. She also offered insurance and provided me with information on passport and visa requirements."
Victoria"This is the second time Macarena has helped us book our holiday. She is very prompt at getting back when I have a query and explains what I need."
Shelley"He’s very efficient and gives you options and confidence"
Ashley Peter"very prompt response times answered all my questions in a timely manner"
Lisa"Friendly efficient service with a smile"
Beverly"The staff always ready to help nothing is to much and help with a smile"
Ioannis"Cherone is amazing, always happy to help and super quick at pricing cruises up for us. Cherone is the only one we trust with our bookings as we know everything will be taken care of to give us 100% confidence from start to finish. Nice work Cherone."
Alan"Explained well and clear."
Shona"Prompt attention and personable manner"
Laurence"We had an amazing trip that was planned seamlessly by Chloe. Amazing communication and great suggestions and bookings at places we loved!"
Manny"Tayla was very helpful looking at river cruises for us. She was patient and listened to what we wanted without being pushy with our plans. We were very happy with the time spent with Tayla and have now sorted the cruise we want to do."
Evelyn"Nikki made contact very quickly and answered my questions and kept us informed of our options . She was great."
Lea Ann"Very efficient and great to deal with"
Iain & Loretta"Easy, listened to what I wanted re accommodation & flights."
Rodney"Did as we asked promptly."
Bill"Very pleasant and friendly made us feel relaxed and could ask her anything."
Peter & Judy"Andy is fantastic, has helped me out on a few trips and always done a wonderful job."
Margaret"Was looking for specific flights to Melbourne. Lucy contacted us when the flights became available at a good price."
Warren"Professional service Prompt action Pleasant manner"
Gavin"Friendly attitude Listening to what we wanted"
Norma"She was very helpful and suggested lots of ideas"
Pauline"He is extremely helpful and patient with loads of knowledge"
Louise"Rachel is very helpful, is familiar with what I like, and went out of her way to get me the best deal."
Catherine"Where do I start Sam always guides me on the right choices for me personally Travelling long distances he arranged the timings transfers and the whole trip to make it streamlinef for me . ."
Diana"Alicia listen to my request and had some excellent suggestions. Her service was very prompt. Alicia was a pleasure to deal with."
Gail Margaret"Very easy experience. Certainly knows her stuff!!!"
Beverley"Very positive and helpful lady to deal with. Knew exactly what we were wanting and found us three options to choose from in a prompt and efficient time for us for a quick escape"
Mike"We previously used Melissa for our honeymoon and she was great to deal with and understood our needs"
Josh"I was a walk in and was grateful to see someone straight away. I was confident in Hannah's knowledge and information she gave me, in person and in the follow up email."
Lea"Easy to get along with and listens to what we’re looking for and works through options with us - always happy to do more!"
Neil"Chauncey was awesome to deal with. The process was super easy. She was efficient and did everything we asked. Great communication. Many thanks for your assistance"
Fiona"Teri is respectful, enthusiastic, helpful and we felt she genuinely wanted to find the best deals for us and make our first international trip memorable. Teri went out of her way to help us and gave excellent advice since we’re new to international travel."
Louise Margaret"I feel that I am a friend not just a client. I can always speak to Jason when I ring none of this "your call is important to us" All the staff are friendly and effecient."
Justin & Lisa"Personable efficient went out of her way to help and advise. Printed off docs for me which I really appreciated."
Susan"My flights had to be approved by my client - Kate had great patience and clear comms that helped everyone involved."
Kirdan"Debra is very good at finding good prices and working to find wot you want, she will give you ideas for flights/rental cars etc yhat you wouldn't have looked at"
Julie"Helped and succeded with everything we wanted and needed in a short time frame. Flights, accommodations, sorted transferrs. Kept me updated with timing. Gave advice where i had concerns and all this with a very pleasant demeaner. I did keep making changes. Dhe is a great sget. We would definitely recommend her and ues her again. Thank uou Lee"
Cherie"Michelle ranged our holiday in 2025, a pleasure to work with and understands our requirements and makes every thing a breeze and simplifie the whole process. Would highly reccomend her to anyone wanting to make travel arrangements stress free"
Ross & Sharon"Professional and very knowledgeable"
Julie"She was on our wavelength and worked hard to give us options"
Tony"Great experience"
Gary Arthur"Susie always delivers satisfying results when just prompted with a rough time frame. I also appreciate her support when something went wrong."
Anja"Angela gave us several relevant choices clearly explaining the differences with no pressure from her."
Peter & Alison"Cody is so lovely to talk to. He gets everything right with our requests, and even gets us wee extras. Wouldn’t go to anyone else ."
Wendy"Meg went the extra mile to make sure I was completely happy with all the arrangements"
Vicki"Hannah always responds to my ever-changing requests and delivers service with enthusiasm"
Leana"Kate was knowledgeable about the destination & took time to look a different options."
Karen"She listened to what I required and adjusted as needed"
Shannan"Rebekah's knowledge of the Islands meant she was able to recommend just the right sort of resort to meet our request"
Tony & Viv"She understands what we looking for"
Tony"Fantastic service. Easy to deal with and nothing was a problem"
Alison"Good information and help with our travel and insurance."
Glennys"She was knowledgeable, helpful and offered good alternative options that is good value for money . She was also patient ."
Pepe"Listened to what I wanted and booked it for me"
Jen"Nothing was a trouble nothing was too much and she went to great Lakes to service your needs pleasantly"
Brian"I loved working with Nikki. She was very professional and knowledgeable. I enjoyed our discussions on NRL and State of Origin."
Te Mana"Charissa was super helpful and was a very happy and supportive person"
Keryn Ann"Efficient, knowledgeable, and a thoroughly lovely person"
Patricia"All about her knowledge and experience in booking travel."
Rod"Sandy listened and put a different option on my radar, which I took, as it was a good option."
Kathy"Helped in a complaint with our last trip and also planning our next trip in 2027"
Terence"Friendly and helpful"
Adrienne"Everything i asked for and more was completed with no fuss at all"
Gordon"Reliable and thorough"
Olivia"Great communication and we saw him personally."
David"Friendly and listened carefully to what we wanted. Gave us options and made booking a holiday simple."
Bronwyn"Danny is just AWESOME!!! He organized our trip in a seamless manner that left us gobsmacked with his knowledge of our holiday location and the organization of all aspects of our trip"
Graham"Danielle has been our personal holiday planner for many years, maybe 20. Danielle has never let us down and has always gone above and beyond to ensure we get the best deals on travel, accommodation and entertainment. On our last annual trip to visit our grandchildren in Australia we had a minor traffic accident and Danielle sorted that out for us."
Julie"Very helpful and informative Helpful by giving good advice on my travel"
Karen"Silvana provided a very quick response with attention to detail and ensuring our requirements were met. Our travel in Western Canada involved co-ordinating ferries and several trains with multiple hotels at a time of high demand at fairly short notice."
Kevin"She asked me what I wanted and matched me up perfectly with a great tour. Gave good feedback about the company. Gave me confidence with the travel company. Reassured me in regards to all the documentation. Booking done effortlessly."
Sheree"Made everything so easy, great communication and very helpful"
Rebecca"Carol was so attentive! Very prompt with her communication and fought hard to get the best holiday and deal for us. We changed our minds a few times and got her to check out other destinations and we couldn't be flexible with dates either! Nothing was too much trouble she happily did all that we asked. Amazing service!"
michelle"Nothing is ever any problem for Carmel, always extremely helpful"
Penny"stacey was very helpful and went out of her way to help us"
Jackie"Great service and knowledge thanks"
Kenneth"Brie executed our travel instructions in a prompt manner and gave us good communication along the way."
John"Laura was friendly, knowledgeable and happy to give suggestions while appreciating our needs."
Jennifer"In my experience Kylie, along with Sally, our main adviser is knowledgeable, efficient and effective and also just nice people. I always encourage my friends and associates to use their sevices"
John"Isabella listened to our travel needs and was very efficient in providing us with good travel options."
CATHERINE"Rachel listened gave us options and had our trip completed in record time, this was an absolute last minute and short trip for us."
Susan"Talita, is always very helpful and patient with us. Talita always points us in the right direction. Talita has been our travel adviser for many years. As long as Talita is in the travel sector we will always be seeking. her advis.as we are extremely greatfgrateful. Byron and Judith Ol"
Judith"The ease that my flight to Auckland and return to Tauranga also my Hotels booked for me when leaving for Brisbane and returning back into Auckland. Glen made it so much easier than having to organise some of it myself. It was all done for me. Including the insurance suggestion which I ran with. Thanks Glen"
Betty"Approachable. Had suggestions to improve our trip."
Mike"Very friendly staff member. Managed to get better prices than we could online. Difficult travel needs but she made them work."
Gemma"Listened to what I wanted. Gave me two different price points. Was prompt"
Kirsty"Asked for best flight times and prices and he provided the best for us"
Angela"Brendon was efficient and very knowledgeable as usual. He had all the information we needed at his fingertips"
Carol"Because Chantelle took her time to make sure that I go the best service and that nothing was a problem helping me get over to Belgium for my first trip to Europe. She was amazing"
Lynda"Emily was very helpful and very easy to deal with Emily responded very quickly to my questions and her help was very much appreciated with the bookings for our up coming holiday"
Sandy"RACHAEL PROVIDED US WITH ALL THE INFORMATION WE NEEDED AND ATTENDED TO WHAT WE WANTED VERY EFFICIENTLY."
Jim & Barbara"Danielle has arranged travel for us in the past. Always helpful and knowledgeable."
Peter"She is cheerfull, very helpful and knowledgable, found the flights I wanted at a good price. Was happy to help on her days off work . I recommend her and this travel servi ce and come from TG to keep ising this Mount team."
Lynne"Excellent customer service Provided exactly the information we asked for and more. Was very quick to reply to all our emails and queries"
Linda"She was easy to deal with, knowledgeable about the processes and places we wanted to go to. Helpful with any changes we wanted to make and remembered our preferences for certain things after previous trips she has organized for us."
Nicola"Verry Patient and nice aproach to the Custmer or travelers and last thing from the buttom of heart i realy apreciated"
Ed"Her friendly, professional approach to all aspects of the booking. She researched different options for me and that enabled me to make what I believe to be the best decision. She understood my personal needs and dealt with these as part of the booking."
Geoff"Victoria worked very well for us but we felt there was a slight feeling that we got from her that she was very busy and had to move on each time we spoke. She seemed under time pressure when we spoke with her."
Justene"Friendly and helpful....a smile and information to queries, a sense of humor, making it interesting...."
Naumai"Very good planner and communicator. Great knowledge of all things Travel. Would highly recommend."
Jo"She was extremely helpful and nothing seemed to b e a problem"
Margaret"Always fantastic service and happy to change initial arrangements. Nothing a problem."
Marie"Sam Hepburn is a great guy, very helpful and friendly. A good listener and offers fabulous advice. Nothing is a problem. My go to for travelling."
Debra"the whole trip was planned out and easy to follow and everything was as described"
Brent"I've been dealing with Charlotte for probably 10 years now and have always found her to be attentive, professional and super communicative. . Listening to my brief, and coming back with options, she makes my planning process stress-free adding to the enjoyment of my trip."
Colette"Kate responded quickly and helped me get the tickets I wanted. She was great!"
Ruth"His clear understanding of my wants, asks questions, made me feel like a valued client."
Colin"She is very helpful and knowledgeable"
Colleen"Kirsty was great. Really helpful and we got exactly what we wanted"
Denise"Very Friendly, very efficient and she remembered us from last year."
Jane"Amy is so patience with her customers, she listens to what you have to say and will offer ideas that will make your trip flow better. Nothing is too much trouble, you can email her with any queries and Amy will reply quickly and she answers ALL your queries."
Fiona"Quick to answer queries. Thoroughly professional. Nothing too much trouble."
Alison"Liz listens to what you say you want, and makes educated guesses about the rest. She was knowledgeable and personable and made it a stress free experience"
Mark"Glen is very professional in his work, I have used Glen past 3x when doing travel arrangements. Nothing is too much for him. He is very prompt & polite when dealing with my travel questions. Highly recommend Glen."
Donna"Karen found the flights we wanted at a lower price then originally quoted."
Garth"Always is available to help me plan my travels with a smile - and some good bargains"
Judy"We have been using Michelle as our travel agent for a couple of years. She has a very calm and pleasing way of dealing with people and gets the job done in no time. We can only recommend her."
Philipp"Kelly takes the time and effort to get to know her clients and is so knowledgeable about all aspects of travel. She is such an asset to House of Travel in Gore."
Neville"Natasha has been amazing with organising my travel arrangements. She is both very helpful and efficient. Natasha is very accommodating with organising good travel deals, and really interested to hear about my travels on my return."
Janice"She was very knowledgeable and helpful."
Kaye"She has understood our wishes and searched things out for us"
Harold"Easy to deal with and seems very competent and knowledgeable"
Allan"She has always been informative and helpful, always going the extra mile."
Jacquelene"Easy to talk to. Answered the phone or responded in a timely fashion to communication."
Peter Richard Henry"Service received"
Ross"Bea is very quick to respond and supply me with the information I need"
Leona"Very prompt communiucation (response) and great recommendations."
Paul"We have been using Karen as our agent for a few years now and find her to be excellent at providing information and doing our flight booking, hotel bookings etc in a very timely manner."
Colleen"Prompt, friendly, and efficient service."
Trish"Nicole was so responsive and quick with follow up. She give several options and insights into all options"
Steve"He responded to my enquiry promptly and achieved the confirmation of the booking in a very timely manner."
John Charles"We found Deepti very helpful, and she had exceptional knowledge in the travel industry making it very easy and enjoyable dealing with a true professional to book our travel. We would highly recommend Deepti to anyone wanting to book travel and deal with a specialist in the travel industry. ."
Chie"Went out of her way to ensure that the booking went well for me."
Moira"Have dealt with Lorraine for many a years And she makes it super easy for travel plans"
Barry"I can rely on Stacey to not only provide the bookings I requested but she does it in a timely and personable manner."
Clare and Grant"Booking a trip with Shelly is always a smooth process, details and travel arrangements are listened to and implemented."
Kerry"Uber helpful, knowledgeable & flexible. Would never use anyone else - we’ve been spoilt by the best"
Lyn"Donna was very prompt at finding flights and insurance for us."
Sarah"Katie has a Friendly and welcoming manner and makes the planning for the trip easy. She listened to what I wanted and came up with suggestions and options that were appropriate. I would absolutely recommend her services."
Katherine"Never had a problem always keeps me informed"
Colin"Nga mihinui Kia koe Nikii Very professional made me feel welcome"
George"Charlotte listened to all we wanted in a holiday and made it happen for us. Any questions we had were answered very promptly. We have worked with Charlotte before and wouldn’t hesitate on our next holiday."
Brenda"There was an issue with the Jetstar portal which made it difficult for Jordi but she handled it very professionally."
Gail"Donna was helpful, efficient and so friendly. She made sure we got the best deal available and followed up to make sure we did everything on time."
Kieran"She was very friendly helpful and professional. I felt supported which I needed."
Maureen Anne"We have been using Trudi for many years now. Trudi is always amazing to deal with. We are usually planning a trip with multiple extended family members, so someone always wants to add or change something, Trudi always manages to make this happen."
Vanessa"Fiona is friendly, approachable and listens carefully to travel requirements. She pays attention to detail and is very efficient with her feedback and bookings. I will go to her every time with a holiday booking that requires careful planning."
Julia"Pam is always obliging. She is the reason I go back to her. She knows my .requirements."
Pauline"Courtney always knows exactly what I mean and need for my little holidays visiting family in Queensland."
Judi"From the very start she listened to what I wanted and made a few very worthwhile suggestions"
Jill"Maryann listened to what we wanted from our holiday and delivered perfect options. It wasn't a hassle when we wanted to change things. She was a delight to work with."
Andrea"He was responsive, informative and helpful, and was pleasant to deal with."
Peter"Cheaper tickets than we could find ourselves"
Roger"Lisa was the first person I spoke to when organizing my travel. She offered a few different ideas which enhanced my trip. It was unfortunate that I didn't get to meet her when I came in to pay for my trip."
Megan"Megan was very pleasant and helpful"
Marie"Listened intensely to our needs. Answered all questions with excellent knowledge talked of her own travel experiences. We felt very comfortable."
Murray"Kim was attentive, personable and on-to-it - working after normal business hours to make sure our plans were sorted. Thanks!"
Karen"Donna helped me with my flights and insurance to have an awesome experience her customer service was prompt and she provided me with the best offers and services."
Roxanne"Very helpful. Great knowledge of holiday locations. Very friendly. Always providing options."
Richard"Maxine listens to our ideas, provides suggestions, follows up with our email queries and we are always pleased with our final holiday plans."
Derek"Prompt, informative, no pressure"
Emma"Glen is knowledgeable, easy to deal with and very responsive. He gives us considered options that meet our needs. He also follows up promptly with more information."
Craig"Tania is very knowledgeable and travel arrangements were quick and easy"
Corrine"Rosie was very knowledgeable and worked with us patiently to get the exact itinerary sorted for us even though we changed our mind a few times."
Cameron James"Linley listens and does her very best to meet your needs"
Kirsten"Emily was organised, friendly, and talked through all aspects of my travel arrangements. This was my second time working with Emily, i.e., I came back due to the good experience I had with Emily 12 months ago."
Paul"As always Raelene is friendly and helpful and gets the job done. Highly recommend"
Felicity"Tania is amazing. Open to suggestions but really knows her stuff. Tries hard to get competitive pricing which is appreciated."
Maryann"We really like Carly,she's very knowledgeable, friendly and just a pleasure to deal with"
Kathleen"Nikki was professional, very helpful and timely with information and call backs."
Margaret"Took charge and completed required tasks"
Avon"Michelle was recommended to us by friends. We've found her excellent to deal with. She's provided friendly, professional advice and always been very prompt returning any enquiries we've had. Thank you 10 out of 10 Michelle ??"
Laurel"Pleasant lady easy to deal with and she worked hard to get the deal we were after."
Mark"Friendly welcome,,, very good listening ear, thoughtful, helpful and knowledgeable. Genuine interest in my needs."
Lynette"Sarah listened and made the bookings as we requested and processed everything well. Thank you"
Julie Ann"Janine could answer our queries straight away and added addional information"
Brent & Jacky"I’ve filled out your surveys many times. Anna has looked after my travel for nearly 20 years minus Covid. I always find her excellent and responsive even when I keep changing my mind about things."
Liz"Angela was really helpful and gave me all the available options to choose from. She found the cheapest option for me and helped to arrange the installment plan with Gem Visa. I would say thank you much Angela ??."
Katuwavila Arachchige"Danielle was very personable, efficient and knew what she was doing. Danielle is a nice person.."
Terence"She was very helpful, she looked for the best deal for me and overall was great service"
Rodrigo"We have had a relationship with Janine for a number of years now , she is our go to consultant whenever we want to travel overseas"
Julie"We identified a House of Travel promotion to the Gold Coast. Regrettably the promotion had already sold out so Jakilene said she would try hard to find us similar competitive package. Within 24 hours Jakilene presented 3 new packages and we purchased one of these. Great service."
Trotts"Sam got back to us very quickly, with answers to our questions"
Sandra"Lucy was very patient with us.As I am older and I have a son who has brain damage so this was very important to me."
Benjamin"Honestly her knowledge and organisation skills are second to none . She takes all the stress out of arranging our plans . Always offering alternatives and never over selling any particular package."
John"Esther is extremely efficient in her knowledge of what is on offer and how to meet our needs to make our travel a very beautiful experience. She is delightfully friendly and inspire peace of mind regarding our travel. Thanks Esther."
Rianda"Katia was super helpful, tended to my every request and sorted the perfect itinerary for me. I’m super appreciative."
Michelle Renae"Zoe was my meet and greet, a friendly face. She mentioned it was the perfect day for this as Air NZ had a sale...I was hooked. Zoe locked in great flights and started the hunt for accommodation within the area we wanted and within the my price restraints and needs. Zoe had all our details and promised to find me the perfect option. She came back to me later that day with an absolute winner. It was a huge ask but she totally nailed it, husband was more than happy."
Lorianne"Very pleasant personality. Professional, fast & efficient service"
Monika"Friendly and helpful. Anticipates our needs and helps if we require it. Very knowledgeable and can answer all our questions. Also fast and accurate. Very happy with Mairead."
Christine"She checked out flights, gave us options and then booked. Kept us informed via texts, emails and face to face. Very pleasant manner."
Pam"Very helpful and put me at ease as was first time traveling for 5 years"
Michael"Bea knows our preferences and is always striving to help satisfy our holiday needs."
Karen"Pleasant to deal with. Efficient, replied to me on a sunday."
Keith"Nicky is so easy to deal with and very efficient in submitting different options to us. This is all done remotely which makes it convenient as we live in Whakatane."
Susan"Melissa was more than happy to sort our travel out for us and it was done so quickly and easily. She accommodated all our requests. Was very stress free."
Val"Taylor has taken the hassle out of our travel plans! I called her and asked if she could get us to Perth the easiest way, as we are travelling with x2 under 3yr! It seems she arranged the times perfectly to coincide with their sleep time, which I didn't even think about. Also she made an addition to our itinerary so we are travelling as one family! She is kind and efficient, you feel important at all times! This is reflected in our communications via email!"
Carolyn"Carol is amazing at customer service. She always goes above and beyond to find us the best deal. We are very excited about our upcoming trip!"
John"Exceptional customer service"
Robert"No nonsense approach to the task-. Picked up our request after hours and responded immediately"
Pip"Easy no hassle service"
Gayle"Quick response and very clear with details of the booking"
Stephanie"Quick response."
David"Rosie answered all my questions fully and proviided me with alternatives and very positive suggestions"
Christine"Lesley is a lovely lady. Very professional. Very helpful n friendly. Couldnt do enough to help us with our travel plans. Easy to talk with n plan our trip away. First time booking our travel with House of Travel, we will be back in the future. Very hapoy with everything thank you ??"
Julie"Promt service, replied quickly with options for our travel"
Shirley"Kelly-Ann went above and beyond to book urgent travel for me in a friendly, compassionate, and effective manner. Her professionalism and care is unsurpassed."
Linda"Kelly listen to my expectations and found us what we needed within our budget. Also knowing she is in the background managing our booking is one less thing to worry about."
Judy"Responsive to queries"
Roger"mm,,"
"Kate was awesome and excellent to deal with. Got straight our request and ensured our booking went smoothly. She put me at ease when I was unsure or worried about missing out on flights and bookings. She listened to our requests and to what our budget was."
Janelle & Duncan"Kirsty was attentive friendly and prompt with her assistance."
Jayne"Amanda has organised travel for me in the past. It makes sense to build a rapport with a particular agent - Amanda has given great service - I have every confidence in her expertise to get me the best deal - time-and-money wise."
Jeanette"Friendly, efficient and reliable"
Neil"As usual, Brendon was a great listener and responded to our needs. He is good at suggesting alternative views of trips eg reversing the order of some sections."
Jeff"Clear and precise instructions, advice and suggestions..a very personable lady"
Karen"Fast service"
Anthony"always on the ball"
Sylvia & Chris"Great prompt service"
Tiffany"We were in a situation where communication was at times intermittent, Alisha handled our request promptly and with success."
Chris"Gary from the 1st meet, was friendly, professional and accepting that our family is not well travelled. We booked a trip for 1 family member and then when we wanted to sort a different overseas trip for other family, we had no hesitation contacting Gary and again he's been very accommodating when following on some requests we needed."
Shayne Frances"Brilliant service from our first enquiry. Got back to us promptly, was patient and understanding and helped us in making our final itinerary decision."
John"This is not the first time that we have used Nicky. She is always very friendly and very helpful and fast at getting flights booked for us."
Raewyn"Listened to what we wanted and replied quickly."
Janice"She was friendly and approachable. Kaylie listened to our requirements n investigated our options. She was so welcoming and made us feel comfortable."
Tony"GOOD COMUNICATION VERY HELPFUL WITH QUICK RESPONSE"
Kaye"Nothing is ever a problem, an done with a smile, and always reliable."
Debra"She works with you, and also looks for a better way of doing things"
Juliana"Monica was friendly and helpful. She listened to what I wanted and gave me options."
Gwenna"Katie was great to deal with. Excellent communication skills. Helped with bookings that weren't through your system"
Kim"Pleasant and helpful"
Suszanne"Friendly and very easy with which to communicate."
Susan"Carly listened to our needs and tried different combinations of flights to accomodate us. Friendly and helpful."
Matthew"She worked with us to find travel options that met the dates that we had to work within, including time spent with our newly born granddaughter"
Lynley"Katie was very helpful in all areas of booking our fares to Australia. Also information about transport within Australia. Very handy also to know we can exchange nz monies to Australian at House of Travel Levin A very cheerful person to deal with. Will use Katie again"
Christine"Emma offered us two options for flights that we could work with, she responded quickly to our requests and reserved flights, so we didn't miss out. A quick process and she offered to assist with other bookings for our trip if we needed them."
Adrienne"She offered other accommodation options that wernt advertised. Found a practical solution that worked for 5 adults and 1 infant."
Theo Edmund"Joanne was very helpful, my sister had chatted with another travel agent who repeatedly gave us the opposite of what we asked for. Joanne was thorough and had many helpful suggestions."
Isobel"Tracey has been amazing! We went to her totally green about Europe and within days she had put together an itinerary with flights and a Croatian cruise. Following that, she provided accommodation options and sightseeing tours."
Lisa"Alicia was delightful and courteous and she seemed to understand my particular situation. She did everything thoroughly and quickly and anticipated my needs"
Viv"She answered promptly and also gve suggestions which I appreciated."
Colleen"Identified an appropriate trip, and is managing to pull it together at short notice."
Deirdre"Nikki has been very responsive to our holiday booking gathering all the relevant options and costs which has been most appreciated. Highly recommend."
Kelly Valerie"Brent was very engaging, and informative which made the process a breeze."
Roy"We have been with Tanya over 20 years and have enjoyed every holiday that she has booked for us over the years. She knows us so well and delivers an amazing service."
Claudia"She was very helpfull and friendly"
Lynsey Margaret"Rachael had always kept me up to date with the booking, she was extremely friendly and made sure I didn’t stress and that she had it all under control. Any questions I had she had the answer for which kept me calm as I don’t fly much and I will definitely be requesting Rachael for any further travel arrangements."
Mike"Angela was very helpful getting my holiday sorted. I walked out happy with trip organized and paid for. I was made to feel very welcome.. Thanks heaps Angela"
Dianne Mary"Agent recognized our travel requirements."
Maureen"Jess's care and consideration was at the forefront of our conversations to ensure I have everything needed before booking my travel"
Michelle"Deepti was very helpful in the way she explained everything to us and was quick to answer any questions we had."
Daniela"- She kindly agreed to book my airfares even though I was not one of her regular clients. - Prompt communication — She responded quickly to all my emails. - Exceptional availability — She made time for an in-person meeting so my daughter and I could select our seats for every flight, even though it was a Friday afternoon."
Pascale"Outlined our preferre destinations, the months we could travel and our preferences and Amanda put together a comprehensive package. We made no changes, queried one point and accepted and paid immediately."
Wayne"I find it very handy that she comes to Hokitika one day a week."
Sue"Very efficient, pleasant and helpful"
Jo"Thoroughly and clearly explained my best options. Prompt and comprehensive responses to my needs and requests. Thank you"
Rodolphe"Prompt replies and provided information"
Reece"Chelsea is a ray of sunshine! She was so quick and thorough as she navigated through (what appeared to me) the complex maze of information regarding the cruise I was booking. She certainly knew what she was doing and that made me feel very confident in my choices. I was grateful that when I wanted to make changes to anything on the day of booking or later on (she has kept in touch via email) she was very open to helping me. She has a wonderful sense of humour which put me at ease immediately."
Jill"Her knowledge on the area and what would be better for that time of year was helpful. Her enthusiasm for my trip was infectious."
Victoria"Kelda was very good at organizing my return flight to London. She found the best business class deal she could for me. Always efficient at sorting out the details and ensuring I'm happy with the booking."
Linda"She was very helpful and friendly Able to change things around for us and get back to us quickly with the results"
Neil"Helpful advice about Rarotonga As we hadn’t been there before, easy to talk to and always quick to respond over email with any questions I might have."
Nicola"Gina made the process easy and stress-free. She was very professional and helpful, and answered all my questions with great industry knowledge"
Janette"Nicky is always very responsive to any communication and provides options for us to consider, making sure we get the best deal and the best experience"
Leanne"She was exceptionally obliging and helpful,enthusiastic and gave me a sense of trust. She was my second agent and a great improvement from my initial experience."
Susan"Keep in contact and listened to what I wanted"
Robin"Lorraine has always been very professional, listened and taken time to meet our requirements."
Andrea"We have used Kate many times booking holidays for our family. She plans from our ideas and gives some other options to book as well. We always hear back really quickly from Kate"
Asheligh"Swift replies, always what we needed to know."
Susan"Peter was very helpful, great communication and efficient."
Maneesha"Dealt with very professionally, timely and accurately."
Richard Paul"Tania took a call from me in the late afternoon and held flights for us, as Karen Davies was not available. Very helpful indeed"
Penny and Martin"Lucy was straight on to my booking, gave me options, kept in touch, sorted best price and kept me updated to where things were at."
Karen"Alicia was incredibly kind while assisting with my bookings. Even when I asked to change my itinerary, she helped me promptly. Much appreciated, Alicia!"
Edward"Liz dealt with our requests promptly , efficiently & listened to what our budget was for this trip."
Lois"Great at responding, positive options presented. Easy to chat with."
Barbara & Keith"Prompt response Answers all my questions Provides suitable options to consider"
Olwyn"My flights were organised by a friend through Laura at House of Travel. I received a detailed email with all the details, as well as advising me to complete a NZ declaration prior to departure. It made for a smooth arrival in Auckland."
Debra Lea"I made a drop-in visit to the Riccarton branch and despite the fact that I did not have an appointment Olivia stopped what she ws doing and attended to my enquiry."
Marilyn"It is our first time travelling with an infant - Hannah was fantastic at providing answers to my many questions, helping figure out the best options for our situation and making sure they met our needs."
Rachael"Good options given, prompt replies to every email, nice disposition, happy to help any time. Timely and accurate advice on payments, visas etc"
Ross"Cassandra is always great, looks after myself and my partner Melissa so well every time. Goes out of her way to make sure that my pedantic need for no seat in front of me is met, one way or another. She has a lot of patience for sure : ). Look forward to her helping out with many trips in the future."
James"we have had Emma before and were very pleased she was able to do our booking arrangements again."
Ian"Just gets our needs and knows what we want re travel arrangements"
David"Kate is very patient and understands what we requested. She knows us well, such as choice of airlines, seating which makes a lot of difference. When we travel, we know Kate will organise our flights and accomodation seamlessly and so efficiently that everything is finalised within a few days."
Pui"Good communication, very attentive, pleasant to talk to."
Irina"I am very satisfied and happy about my first experience to book our ticket and she’s very friendly and help me a lot about our booking. I’m really happy to recommend her in the future in our friends."
Mary"We have used Nicky many times to do our bookings and she has always been professional and proficient."
Raewyn"Knowledgeable and helpful."
James"Chelsea was quick to respond to my enquiry & to accommodate a time that day to come in & plan our holiday which took a considerable chunk out of her day which I’m sure she didn’t plan for!"
Sharon"Sandy was always very pleasant and nothing was ever too much trouble when arranging our travel. She spent time with us as we sorted changed flights and getting us the best available seats. She also found hotels which best suited our needs - location and budget. Sandy was an absolute pleasure to work with."
Robin"Carly, as always, is very courteous and professional, friendly and helpful to our needs."
Christopher"Very helpfully arranged insurance and flights for travel to USA to suit my plans. This included seeking special prices best timing."
Doug"Excellent service"
Andrew James"Chris is very good at listening to what we want to achieve and how to make it happen ."
Pam"Anna was very helpful in helping me organise our travel to Australia. She listened to what I was saying and offered good advise with regards to events etc available while we are there."
Lyn"Jessica took all the stress and admin out of planning my trip. Having her help to hear my priorities and find the best option and competitive price was brilliant. I’ll definitely be booking future trips through her!"
Julia"She was very quick to respond to calls and emails. Always happy to help and made everything stress free. I also liked that she also helped with travel insurance and not just the flights"
Stephen"Prompt comms, clear travel options. Has good knowledge of what we are looking for and tailers suitable holiday"
Richard"Erin provided exceptional service. She was knowledgeable, responsive, and attentive to every detail. Her recommendations were excellent, and everything went smoothly from beginning to end. I highly recommend Erin to anyone looking for a reliable and professional travel agent! ?????"
Mickayla Jean"Agnes was very receptive snd understanding of our difficult situation and offered flexible solutions"
Dennis"Kristen's knowledge, friendly advice and customer service is second to none!"
Richard & Kate"Emily Whiley he's managed every well booking flights according my special needs. She was very confident and patient, helping me to decide the best options. Thank you very much, Emily!"
Julia"Alicia was friendly, prompt and happy to meet our needs."
Paulette"Good service"
Graham"Debra was amazing ! I walked in on a Saturday wanting to sort a family holiday , she had it sorted and booked with in the hour , such an easy process ."
Tania"Michelle was very professional. Only suggestion would be that different flight options were offered and discussed on dates requested."
Cheryll"Very friendly agent."
Michelle"With out going into to it deeply Princess was amazing It wasn't an easy job first we were going to Italy for a concert which was canceled and decided to go to Singapore. Wonderful work Princess so calm and thank you."
Lorraine"Very good service in getting us rebooked onto a different Viking excursion."
Ian"Quick communication and answered questions promptly"
Jillian"Belinda is always accessible, calm, extremely helpful and accurate. She is our travel champion!"
David"I found Kelly very pleasant,helpful and knowledgeable"
Lois"Nothing is ever a problem . Always makes you feel welcome Complete trust in her handling our bookings to get us the best deal ."
Linda and Roger"Kelly, always doing her best to assist client on booking flights with good airlines deals. Thanks"
Christopher"Nicci was very professional, as a first time customer to her, and would recommend her to our friends and would use her in the future."
Barbara & Cliff"She was knowledgeable about our destination."
Margaret"Princess made the booking and planning process go very smoothly. We also appreciated that she shared her own experiences and had really great tips on how we can customise our holiday plans. She was so helpful, knowledgeable and very responsive."
Crisselda"She's on to it, knowledgeable and efficient"
Jacky"Carla is exceptionally professional, knowledgeable and friendly"
Nigel"Jamie took the time to listen and research options that would suit us. There was never any pressure and we appreciate that."
Sarah Patrice"Kelly is so kind and helpful. She is respectful of clients needs by understanding their differences and is able to keep everyone happy."
Lorraine"We have used Katie many times. She always listens to what we require and delivers"
Stephen"Zoe is always efficient in booking and understanding when we are undecided or change plans. She offers great suggestions"
Angela"Jessica was professional and when speaking on the phone she explained and answered queries clearly"
Graeme"Jenny has always looked out for me, knows me well and knows what kind of travel I like. She is always coming up with brilliant ideas."
Claire and Noel"Belinda is so knowledgeable and helpful. I wouldn’t go anywhere else"
Susan"Great service, fast turnaround, perfect flight times"
Andrew"Angela has been my consultant for many years. Nothing is ever too hard. She is professional and friendly and listens to her client needs."
Jan"Friendliness towards us, professional attitude and approach, quick communication."
Ron"Service on the spot followed up electronically promptly"
Carl Albert"Lisa was a very pleasant and knowledgeable person to deal with."
Brian Thomas"I had a wonderful experience with my travel agent. She was very helpful, responsive, and patient with all my questions. She made the whole booking process easy and stress-free, from flights to accommodation and transfers. Everything was well organized, and I felt confident knowing she was there to assist whenever I needed help."
Jonalyn"Arrangements made by Oliver were seamless and the times I contacted him he was very prompt in replying."
Charles"Kelly's exceptional professionalism, attention to detail, and prompt service were truly impressive. She quickly gathered all the necessary details, created an itinerary, and provided quotes & options, effectively meeting my brief."
Debbie"James was readily available and well prepared for our meeting and following info requests"
Malcolm"Brent worked tirelessly for us. He was quick, efficient, and always professional."
Irirangi"Great service, strong communication, prompt responses"
Jennelle"Once I contacted Holly outlining where we wanted to go and what our preferences were she came thru with options that were perfect and when we wanted to change a few of the specific requests she was quick to make the alterations and got them out to us so we could finalise our payments and lock in our holiday"
Raewyn"Yonah was very helpful, efficient and knowledgeable. She instantly made me feel welcome as I just walked in off the street without an appointment. I felt very comfortable in her hands and really appreciated her attention to detail, communication and the care she took. I highly recommend her and will be going back to her for my next booking."
Louise"Good service quick easy"
Richard"Attention to detail"
Lyndon and Colette"Very friendly and putting so much effort to find the best solution"
Cana"Emma was very friendly and very efficient. She found exactly what we wanted and contacted us within a short timeframe. We are looking forward to our week in Fiji. Follow up has been great. Thanks Emma"
Derek"She was super helpful and friendly and very professional she helped us choose the right flights for us and made it super easy to book our flights"
Michelle"Very prompt in giving us a quote working with the days that suited us. Very friendly."
Lisa"It has been very easy to book everything with Emmie. She has had some great suggestions . And it is just great to know that everything is booked and in order! It has been so easy!"
Bridget"Deepti was helping in assisting us with a last minute holiday plan within our budget to one of our preferred destination. Thanks"
Jeyakhanthan"Namrata was responsive, friendly and super helpful."
Riette"We have had the pleasure of working with Anna in the past,and my wife and I always find that she is helpful and attentive to our needs."
Michelle & Steve"Carla is always professional and easy to deal with. She will always go the extra mile to get a good outcome for her clients."
Lynn"Tracey was easy to talk too, really knowledgeable, gave great suggestions. Quick to respond to messages. The HOT premises itself was tidy and welcoming. Other business I've dealt with in the past have been a bit slack in terms of 'handing out brochures' and that's it! I walked in off the street to expect the same but we sat and chatted and she gave me a great starting point there and then. Tracey was recommended to me by others, and I'll be passing on the same recommendation!"
Joanne"Friendly & excellent service"
Alexander"Angela has been a very helpful and extremely efficient travel agent working with us over several years."
David & Linda"Tania has been our agent for about 15 years now. She is so efficient, friendly, and has extensive travel experience. She is amazing."
Marianne"Very welcoming, polite, listened to what we wanted. Checked our accommodation and wasn't satisfied so went out of her way to find alternative apartments. Very efficient."
Graham & Sharron"Very easy to deal with and great communication"
Wayne"She was amazing in helping me with all my requirements from start to finish And I am very grateful for her help and support and advice Thank you kimberley"
Linda"No problems. A simple requirement, fulfilled quickly and efficiently."
Jennifer"Lisa provided prompt service on Thursday but shw doesn't work Fridays. Brydie gave me follow up information and then Brydie communicated over the weekend to get my future plans all confirmed. Thanks Brydie"
Margaret"Alison is an absolute professional who knows her products well. Her experience in the industry is invaluable."
Maxine"Prompt efficient answers to my enquiry. Clear instruction on what is needed from me and quick turn around"
Merv and Leigh"This our second experience of putting travel together with Tania and so therefor we were expecting nothing less than the best. Tania did disappoint. Tania was very welcoming to us for our appointment. She is so much fun to be with. Her ability to problem solve and take away the stress is amazing and makes the entire holiday such a pleasure."
Peter"Very knowledgeable and went the extra mile to arrange our trip."
Derek"Cody was very helpful, with booking my flights to Tahiti and providing information about Tahiti"
Ann"So helpful with the new laws for entering UK and the speedy arranging of airfares at short notice. Have dealt with House of Travel for many years and would not contemplate shifting to anyone else. A big thank you"
Rona"Chloe was amazing when thrown a short timeframe, & thankfully she booked flights or we would not of been sitting together!"
Heather"Great interaction and prompt service. Simple"
Robbie"Monique, is very knowledgeable, knowing we were interested in China, arranged for us to attend a travel evening, about visiting China. She is very friendly and easy to talk to."
Sally"She really understands quickly what I am trying to achieve. Wasn’t afraid to give her opinion and now we have an epic holiday booked!"
Serena"Friendly informative efficient"
Ken and Pamela"Tanya managed to deliver what we needed for our travel."
Stu & Andrea"Hayden had never met me, and yet he always was very friendly and super helpful. He had to requote my trip due to Air NZ flight times."
Lorraine Janice"Great details,spoken with extreme confidence."
Colin"Responsive to changing travel plans and patient."
Rachael Mary"IN a very short time, my trip to Brisbane was organised"
Douglas"Very confident in the way she did her job Sorted out a time table that fitted my requirements"
Thomas David"She picked up what I wanted to do very quickly."
Graham"She quickly found the best solution to my travel problem. She listened to what I wanted. She was friendly and professional throughout the process."
Matthew"Her communication"
Guy William"I have worked with Maxine for a number of years, and she has consistently been helpful in providing a range of flight options. She always takes the time to find the best deals to suit our needs and makes the booking process straightforward and stress-free. I would highly recommend Maxine to friends and family and appreciate her excellent service and attention to detail."
Jason and Niki"Gave options, was quick and efficient."
Edward"She was fast in putting a quote together - same day we spoke about it. She had 3 strong options for me all within budget and to the brief I had explained. Everything was confirmed within the week for a very short turnaround holiday in a place with limited accomodation due to how last minute the trip was. I definitely recommend working with Jaz, this is the second holiday she has booked for us and won't be the last!"
Jessica"Suzanne is very good at her job. We emailed ,told her what we wanted and she gave us what we wanted in a timely manner. The knowlege she has is amazing."
Peter"Charlotte has great knowledge of the destinations and way of travel, very fast reacting to my requests and very willing to suggest different options."
Gerard"Friendly, efficient, answered my questions quickly, professional. Great service so far."
Rita"Though Timaru was very busy at the time, Emma stepped up and agreed to see me. She was very knowledgeable and professional and made the booking process seamless."
Theresa"Shelley is professional, knowledgeable and lovely to work with. She makes great recommendations for us."
Karen"I emailed with dates 0400am to brisbane, 0930 tickets and email to me which I okayed, Jenny finalized and I was able to go in after work and pay. Very considerate about flights leaving with risk of gog, short wait times between flights and arriving both ends of journey early evening, convenient for airport collection. Excellent personal service, with great suggestions for things to do. 5 star"
Felicity"Very friendly and efficient. Understood what we wanted."
Catherine Janet"She has been well informed, helpful and prompt with replies."
Graeme"Talita is very knowledgeable and has excellent customer service"
Rodulfo"Kelly was welcoming, friendly,knowledgeable &efficient. I felt very confident leaving my travel plans in her hands . Her follow up was very prompt."
Joanne"When a correction needed to be made she did it with no fuss and just did it professionally"
David"Pleasant and efficient staff."
Linda Anne"Her experience in knowing so much plus knowing exactly what I like"
Dianne"Jasmine was very efficient and had our holiday confirmed for us very quickly."
Vivian"Kelly listened to what we wanted and then helped us by making alternative suggestions that still met our brief. Holiday booked and paid for within 24hours with some amazing deals and price swaps. Simply amazing and Iwewould highly recommend Kelly to others"
Pauline"She is so fantastic to deal with and gets thongs organised in super quick time"
Vanessa"Friendly, she listened to what we wanted, she was super efficient and we were happy with the price. It was a very stress free experience"
Mark Wayne"Gave lots of information on the place we wanted to visit and stay and offered a couple of different options for flights"
Haylee"Very helpful"
Ashley"Super responsive and happy to answer all my questions - plus got a great deal for me"
Christopher"Dhawal Sharma was professional, helpful, and responsive. He made the whole process smooth and stress-free. Highly recommended!"
Sheryl"She was knowledgeable and made some complicated requests easy to incorporate."
Jordan"Quick, efficient service and she listened to what I wanted."
Linda"Kelly-Ann has been our go-to person every time we go on an overseas holiday. She is consistently very approachable and responsive to messages. She accommodates our requests and listens to our concerns. HOT Lower Hutt is very lucky to have her."
Karen"Rochelle as always is amazing"
Harry"Liz could tell I didn’t have time to organise this trip so she sorted it from start to finish with options for us to select. Couldn’t have improved on her service"
Sharon"Hayley is pleasant, knowledgeable, efficient and helpful. We used Hayley for our trip to Rarotonga and she went above and beyond for us. My husband and I both agree that we will only use her for any travel that we do and we recommend her to anyone that asks."
Kellie"Always a warm welcome from Buzz and his team. He knows us well and gears his help proactively and accordingly."
Morag"Very helpful and efficient."
Martin"Warm and engaged is consultation process. Personal experience re travel destinations , able to critique and advise. Prompt feedback on various options"
Joanna"Robyn was extremely helpful and professional. It was ot an easy process to find dates that would suit our needs....she explained all the ins and outs right down to needing ETSAs etc As we had only come into the store just checking the deal out Robyn presented us with a deal too good to resist"
Linda"capable experienced friendly helpful"
Stephen"She was fast to reply my emails,friendly and tried to find tour I wanted,but in the end Iwent in a different directions in one of my tours.thank you see you in September"
Deborah"Always extremely helpful and goes above and beyond to organise everything for us"
David and Sheryll"She was very helpful and knowledgeable and seemed to understand our needs and what type of travel would suit us."
Lesley"Listened to what we were after then gave options to consider. Once decided she booked everything"
Peggy"Kristen explains things very well. She is prompt with her email responses."
Chris & Jackie"Tanya is extremly helpful andchappy with it"
Barbara"Stacey listened to our travel plans, researched cruise options and packages available, presented the package the same day. Made it easy for us."
Peter and Chris"She was very helpful and her replies were very fast."
Jamie Phillip"Rachel was incredibly knowledgeable and understood exactly what I was looking for. I wanted as few layovers as possible, and she absolutely nailed it. Getting from Dunedin to Nagoya, Japan, is no small feat, but she arranged everything perfectly and made the journey there and back completely seamless, I can't wait to go. Her attention to detail and expertise took all the stress out of planning. I wouldn't hesitate to recommend her to anyone looking for a hassle-free travel experience."
Sonya"Very easy to deal with, full of information that I need ed to know"
Erin"Her knowledge on cruising and getting us the best cabin for our needs,"
Beverley Dawn"I find Alicia very pleasant to deal with, she responds promptly to any requests"
Jill"Petra has a wealth of experience with travel and we really valued her opinion when it came to deciding on where to have a stopover on our way back to NZ from the UK. Lot of ideas were tossed around and we were very happy with the option we took after Petra's suggestion."
Helen"She responded positively to all my requests."
Betty"It was a very easy process booking our holiday through Mairead Burke. She adjusted all our changes with ease and made the process very simple..I will definitely book though an agent again it really simplifies things and she offered good suggestions. She was a pleasure to deal with."
Jeanette"We are always made to feel as if we are her sole client. She is an attentive listener and because of that gets it right."
Kevin"Great level of personal knowledge. Recommendations are to the point and relevant."
Jasmine"Friendly, prompt, good options Quick execution."
Malcolm"Extremely effective and very much customer-service oriented."
Agustin"Friendly,helpful and very efficient"
Louise & Nicholas"Our second time booking with Cassandra, and she continues to impress. Smooth process, great hotels, organised transfers, and excellent deals. Professional and friendly service every time, which makes planning a holiday with her an absolute breeze."
Zenny"Tania was very efficient and well organised, she had a very speedy turn around for all requests we made, big or small."
Nicola"She is so lovely, kind and very helpful to us, she explained everything and options we can afford it Thank you Kimberly McCormick for your help"
Charlie"We have used Gemma many times in the past for our travel requirements, she is very pleasant and on the ball. Nothing is any problem and we have found over the years she will do her very best to help."
John"No waiting time Zoe helped me straight away. Found a great flight connection that J wasn't aware of, found a good price , got the whole booking done in about 30 minutes. I left relieved, grateful and happy. Will book again."
Franziska"Friendliness and so helpful. All booked and on my happy way very quickly"
Marilyn"Danielle has booked trips for me in the past to Australia and I have been very satisfied with her planning and her manner."
Elizabeth"Very easy to deal with, listened to what we wanted and made it happen. Thank you."
Linda"She is clever, and heard everything when I told her what’s my requirement is and she planned everything just exactly how I wanted."
Sudhir Raja"Efficient and friendly"
Pip"Lucy came up with ideas we wouldn’t have known about otherwise"
Wayne"From our first contact via email to Laura she replied promptly understanding what we wanted and had a deal to us shortly after"
Gwenda"Efficient service Listened to my request and delivered exactly what I wanted"
Sandra"Very prompt in getting back to us"
Adrian"She helped us with the travel insurance as well as organising the flights and necessary wheelchair, and later will arrange our visa for Australia as we are on British passports. Tracey was excellent, very helpful."
Phyllis"Previously dealt with her. In Rangiora"
Lisa"Courtney has assisted us very well in the past and is knowledgeable in her recommendations."
Donald"We had a number of questions about the holiday booking, car rental and insurance cover over a few days and he got back to us very quickly with the answers."
Mel"She was prompt, efficient, & friendly. I couldn't fault her, as I feel this was a hurried trip to organise."
Owen & Margaret"Angela is very professional and she personalises the service in a way that makes a customer feels not only welcome but also genuinely looked after and appreciated."
Ala"Fiona promptly managed to help me out with a last minute itinerary booking and her kind helpful customer service is top of the line"
Ratu"Rita was very friendly and helpful, offered suggestions and was very patient"
Linda Maxine"James was very prompt and provided everything we needed. He has organised travel for us previously and we returned because of the highly professional service he provides."
Jonathan"Gary made this a very organised booking and easy with great advice.wouldnt hesitate to use again."
Gary"Friendly and experienced"
Deborah Marie"Emily is very efficient. She is very friendly and attentive to our needs"
Christine"Brilliant enthusiastic help and support and great outcome. Very happy"
Annette"quick service, knowledgable responses"
Roger"Very prompt, thorough and well organised. Receptive to requested changes."
Ian Sydney"Sarah helped me with my fear of flying and PTSD from my army days by talking so confidently about how this trip was going to go for me , great customer service and also fast service, I'm forever grateful"
Gareth"Very prompt and helpful"
Jonathan"Kate was very helpful of my needs for my holiday with my two boys, she gave me options for the trip and went through them very clearly"
Andy"She was very helpful, given me all the options I have requested, she immediately found the right itinerary for me. The process was swift, seamless and really excellent service from Jessica."
IVY MARIE MONTELIBANO"Natasha was so helpful and pleasant to work with understanding our requirements. Her service was so great that any future travel plans this will be our only place to go."
Audrey"Kimberley made the whole booking experience extremely easy . She was helpful and knowledgeable in terms of my destination."
Asha"Her friendliness and attention to detail"
Nicholas"Very efficient. She alw ays replied speedily."
Elizabeth Ann"Subject knowledge Helpful Follow ups"
Shaun"Michelle is very efficient and gets back quickly with quotes and advice. Feel confident dealing with Michelle."
Gaylene"Informative and easy to talk to."
Susan"Mel was incredibly responsive to quick securing our booking."
Kenneth"Kate is trustfully, knowledgeable and reliable. I know her experience will enhance our trip."
Nadine"A very pleasant person to deal with"
Keith"Tracey was very accommodating easy very easy to work with"
Tony"She went above and beyond with what she did to help me with a passport that needed urgent renewing. She is just so good to deal with."
Ennis"Very professional and listened to us."
Heather"VERY prompt and knowledgeable replies and action"
Carmel"He was open and honest that it might be difficult to find anything available in Rarotonga as it is s popular time of year for travel there. He made it happen in a timely manner and at a grwat rate."
Gloria & John"easy t ooo deal with"
Jennifer"Carmel got our short notice travel plan finalised and booked expeditiously."
Rob"Her communication and response time was absolutely amazing, as a first time traveler I would definitely recommend her to anyone. Thanks Nikki."
Johannes"She was very thorough in explaining the itinerary and possible issue to watch out for. As well as giving me options as to the best route to take."
Mark Axel"Emma is very pleasant and thorough to work with."
Nicholas"Very helpful and thorough throughout the process from start to finish."
Faafetai"His empathetic manner, effortless problem solving and making the entire booking process clear, simple to follow...I felt totally confident with Amol"
Lizzie"Quick efficient and helpful."
Cheryl Maree"Very Knowledgeable and Helpful from the start with a pleasant greeting to the Handshake and smile at the end. Thankyou Jordi and the House of Travel"
Kevin"Great customer service, quickly addressed what we needed and provided options and recommendations based on experience from the wider HOT team."
Jithen"Brent gave us flight class options and also recommended staying a night in Auckland to ensure we could fly out the next day, to minimise the risk of our domestic & international Air NZ flights being cancelled or delayed."
Laurice"She was really helpful"
Rose"I heartly appreciate Ms Courtney to her patience since i started to process my Visa to New Zealand because one of the requirements was a temporary booking itinerary. After many times of changing the temporary booking itinerary, she still accommodates us until i finally got my visa approved. i highly recommended HOUSE OF TRAVEL for those who has travel plans. just look for Ms Courtney McCormack as your travel agent. Good job, keep up the work."
Cecilia"Easy to communicate with. Response quickly to my emails. She's an absolute gem."
Ana"Isabella is amazing, she answered all my questions and even the silly ones. She understood that we don’t have experience in travelling and took that onboard. I went in said everything I wanted and she worked her magic and did it all. I’m so greatful for all her help and understanding and would and have already recommended her to others. Thanks we can’t wait for our first family vacation"
Jodie Rae"Very efficient Friendly and knew what we need to be able to still travel with limited mobility"
Mike and Elaine"Has been extremely helpful with helping organize our holiday. Been the best idea to plan through travel agent has made the experience easy and we are all excited"
Joanne"Gave good alternatives to my travel plans and kept me informed on any updates Its a pleasure tobe able to visit their Wanaka office rather than do everything on line. Although it does help that their Wanaka office is only minutes away from ny home"
FRANCIS"I was a first time walk in customer at the end of the work day. I was only wanting a flight. Sally was pleasant and helpful and I felt just as valued as someone who was booking a whole holiday package. To my benefit, Sally encouraged me to consider multiple airlines. She listened to my plans and preferences and quickly provided me with two airline options - quick easy stress free and a cost that was less than I was expecting. I’m a fan."
Jodi Marie"We have dealt with Charlotte for many years and have found her service extremely good."
Phillip"She did everything, nice and. quick"
Alan"Gaylene was really very accommodating, answering all my questions and even finding a way to do things for us beyond expectation."
Maria"She answered promptly was helpful and got us a great price, we are very satisfied"
Lynda"Very helpful for myself an husband in getting travel insurance for our trip in August"
Therese"Very helpful, good communication and forthcoming with tips and advice."
Peter"Kirsty was very knowledgeable. She suggested various alternatives which made our travel and accommodation plans more seamless. She has a very pleasant manner which made us feel that we were in capable hands."
Marion"Cailtlin was responsive, we had mostly planned our trip already so only bookings were needed."
Jodie"Very client focused and got what I was looking for."
Nicola"Quick, efficient and friendly"
Ian"Good prompt service"
Francis and Debbie"Pam listened to our needs and budget and gave us a fantastic selection of options to consider."
Stephen"No thing is a problem for Fay. She listened to what we were after and quickly found a couple of solutions"
Wayne"Really helpful, answered all the questions we had extremely quickly and didn't overload us with options - seemed like she knew what we were after."
Skye"Communication was prompt and clear. Claire was able to answer my questions effectively and ensure all my needs were met. Costs were competitive, and ultimately Claire provided the best value for money option."
Christie"Toni listened to me and quickly sorted out my travel arrangements. She gave clear óptions to choose from and provided clear instructions for outside her office hours."
Susannah"Always quick and easy to deal with."
Christine and Paul"Laura was very pleasant and happy to help. She given me different options and among the options she suggested better travel option for my family comfort."
Linto"Friendly and efficient"
Therese"GOt back to me quickly"
Pam"Glen listens to us and understands our needs. He happily answers all of our questions. He communicates clearly , provides us with options, discusses them with us. Nothing is too much trouble for him. We absolutely trust Glen"
Geoffrey"Very willing to look into various holiday options for us . Previous bookings have worked out well."
Jocelyn"Jonathan was very helpful explaining our options and the best way to get the most out our trip and how we go about what we need to make travel easier"
Terry"Very efficient and extremely helpful . overall excellent service."
Alfred"Repeat customer Rebecca knows what I prefer and checks everything to ensure value for money"
Debbie"so lovely and accommodating to my needs and wants. did not make me feel silly for asking all the questions and is overall such a lovely lady, made my experience so nice and stress free ??"
Jazmin"Toni is responsive to emails and provides a range of options and extras. Also added in our friends who are new to her."
Karen"She was so helpful, professional, and able to answer any question or query about anything to do with our planned travel to Australia. A lot of people probably actually arrange travel plans on line. Working with Caprice made it so much less stressful, with airfares, accommodation, travel documentation. Will definitely be looking to seeing Caprice for any other travel requirements in the future."
Dene"Carmel is a great listener and sorts our travel quickly"
Mike & Kathy"very experienced and easy to communicate with for your travel needs"
Barbara"Alicia was very personable and bright in her personality. She listened to my wants/needs and then gave me options to suit those. She was prompt in her email responses and made the whole process easy and seamless."
Colleen"It was a pleasure to meet Carol again as she had helped me so capably with travel arrangements several years earlier. The service and communication was just as good despite travelling being somewhat more problematic these days with world events. My trip has been arranged and I now look forward to travelling. It is comforting to know that there is someone like Carol at the end of a phone in case of any difficulties along the way."
Shelley"She checked all options for travel and did further checks after we left. Received prompt emails with information."
Robert"She gave the required information and experience she had personally which was helpful"
Amir"Anna is always so helpful, no matter how long between visits. This is something I value."
Dawn"Jordi is a very positive lady. She goes the extra to ensure satisfaction. Nothing seems a bother to her,"
Susan"She is always pleasant, professional and goes the extra mile."
Ron and Anne"Friendly and comprehensive experience."
Ingrid"I just sent her an email asking her to book a Couple of Trafalgar Trips in Europe. She responded with a couple of recommendations within a few hours."
Steve"Sarah did everything that was required of her efficiently and promptly. We were under some time pressures to qualify for tour discounts but she completed everything so that we would get the best possible deal. Sarah has plenty more to do for us and we look forward to all of it."
Paul and Yvonne"No wait time. Easy to say what I wanted and fast response times for emails."
Sarai"Namrata is always friendly and helpful and makes suggestions she thinks you may like. She always responds to communications in a reasonable time frame."
Gaylene"I can rely on Princess. With very few prompts I can give her an outline of what sort of holiday I want and leave the rest to her. She comes up with a good range of enticing options. Making a decision is a delightful and joyful process! She makes the necessary processes run as smoothly as possible, all pretty seamless. Very happy!"
James"Very prompt with requests and listened to what I wanted and suggestions I made regarding accomodation"
Michael"Maree helped us as always - going above and beyond. On this occasion she managed to secure a cabin on an Expedition cruise for us - it was after hours and the only one left. We were under pressure and didn't want to miss out on this travel date - Maree took all the stress away, secured it and we could come into the House of Travel and pay for it the next day. As always her advice and attention to detail is outstanding."
Ali & Liz"Helpful, professional, know our needs. V"
KAMWAN"very welcoming and friendly and was extremely helpful"
Vicki"Lee gave me an honest opinion of the country we were thinking of going too and gave us a number of options to look at. At no point did i get the feeling she was just after a sale and we appreciated her help. Would definitely use her again for our next trip."
Brett"Great service, great advice and ideas. Made my booking simple and easy."
Craig Ross"Very prompt, thorough and acted in a very professional way"
Solomona Junior Bill"I had been anxious about going away even though we do it every year. With things happening with fuel and cancelations.. the booking of tickets with Kelly was so easy and I came away feeling so much calmer."
Yvonne"As an older person travelling alone Charlotte was extremely helpful with suggestions and options. A very pleasant lady to assist with my arrangements."
Maggie"Lisa made it super easy, knew what we needed and was fast in her responses and getting what we were after."
Jo"I found Debra-Lee's friendly, professional approach to booking our Sydney holiday definitely swayed me to book with her instead of booking everything myself. She responded promptly to my emails and made booking a holiday easy and stress-free."
Rachel"Jason listens to what your needs are and works out a holiday based around that. Offers some options and prices so we can get a holiday that works for us and our budget."
Denise"Always goes out of her way to be helpful and make things happen at the best price"
Anne"Complex travel itinerary. Minji came back into work from a week away / grasped a file that had had quite a fews fits and starts and nailed it."
Louise & Simon"Lisa was knowledgeable, personable and very helpful, she was great knowing that her task was time driven and delivered various options within my scope"
Adam Noel"Pleasant to deal with"
Jennifer"He was very professional and polite and was able to assist me with what I needed as I was struggling online before I decided to go down to the house of travel. He kept it simple and provided me the help that I require."
Philip"Top marks from me. Very efficient, prompt, pleasant and helpful going the extra mile to help. I am impressed. Thank you Bea. From Anne Lavinia McNaull"
Anne"Had a bit to do short time"
Hugh"Carla listened to every requirement I had and delivered exactly what I needed."
Patricia"Gavin always gives us excellent service - he is extremely responsive. Gavin is also very patient, which was helpful recently when my partner and I were in different time zones trying to arrange international flights for our family. Thanks again, Gavin!"
Alex"Debra is professional and efficient , she always answers emails and questions promptly. all our travel documents were easy to follow and placed in the correct order. Debra helped us with our insurance claimwhich was helpful"
Roseanne"Even though Christine not the prime agent she knew our issue and promptly and efficiently completed our booking"
Paul and Robyn"Helpful understanding. My request was not simple. Worked at getting the best price that worked for my connections."
Murray"She was very helpful and knowleadgable"
Julia"Very efficient"
Peter"Amanda provided excellent service, was easy to deal with, and made the entire travel planning process simple and enjoyable. Her communication and attention to detail were outstanding."
Emma"A Personal respectful and diligent response to our needs & travel requirements . All accomplished within 2 days and accommodation secured @ a very busy period"
Michelle Jeanette"Friendly with experience and listened well to work out what we wanted."
Prudence"Very good and efficient Travel person"
David"Vanessa replied to my email quickly and provided 2 options for flights. She was friendly and extremely professional. She instilled confidence!"
Cemon"Jordi recognised us from a previous interaction almost two years previously. She was cheerful, listened to our request and in no time had our flight’s and hotel sorted."
Kathleen"I can always contact by email with what I need and he gets back to me with an idea of when he will have the information. Get that information to me as soon as possible and if any changes or questions, will answer or the changes and email it to me for me to decide with clear instructions on how long it can be held and how to pay. Many thanks"
Kathleen"Fantastic service"
Sue & Bain"Very prompt in replying to any questions that I had and provided the answers that I needed"
Graeme Dean"Bridget organized out trip to Vietnam in 2024 so we contacted her to organize our trip in 2027"
Joanne"Megan arranged everything we asked for at a price we were looking for in a most professional manner."
Gary"Anna always goes above and beyond in sorting out complex details for a large group trip to Japan."
Sharon"Very satisfied"
Lihuong"She makes our trip booking easy and getting what we desired. We visited her twice and finalised our booking."
Chomey"Lorraine responded to our enquiry very quickly and confirmed our holiday selection was available. We booked and are looking forward to our little break in Fiji that was available at short notice. Thanks!"
Stephen"Good communication easy to deal with"
Michele"He was very helpful and did the process for us very smoothly"
Jill & Timothy"Very quick reply and helpful"
Deana"Cassandra is very approachable, friendly and efficient."
Penelope"Niamh wasvery good at explainng all details to me and any queries was dealt with quickly"
Marie"Sarah responded promptly, listened and understood my requests and found good solotions/offers. She was professional, friendly and approachable at all times."
Petra"Alicia was a very good listener and was able to provide some excellent options for me to consider. What I also liked was the ways in which her colleagues supported her when she was away one day. Great team work for the customer."
Sarah"Very sufficient and organising my holiday"
Jacqueline"Sharon was very accomodating for us. She was very informative and thorough in getting us a good price for our flights. Thanks!"
Karwyn"She was super helpful, informative and made the process easy. Highly recommend"
Suzanne Marie"Gave us the honest advice that was in our interest rather than short-term business interest. (But this really confirms us in keeping on using Oliver in the future for our travel needs.)"
John"Easy to deal with and was very accommodating to our concerns."
Wynona"responded to emails straight away so we knew exactly what was happening ,also found the package that we wanted."
Rob & Viv"Awesome service very helpful and understanding"
Melissa"Prompt service, adjusted to suite our budget, quick communication and very obliging, overall very happy thanks Michelle"
Matthew"All"
Walter"Katy was warm and welcoming from the very beginning. She did everything I asked of her, was efficient, very clear about what was expected of me and provided me with the different options I requested. The process went smoothly."
Joy"Very, very helpful and efficient as always : ) Thank you once again Kelsey, amazing!"
Rob"Laura always answers quickly and gives reassurance"
Sally"Jackie goes above and beyond to make sure all travel arrangements are to the highest standard.She communicates very well and always willing to help."
Sherrie"Very helpful, friendly and prompt with advice"
Clare"Terri was very helpful and as we will be travelling with our granddaughter who is only nine she was able to help us pick things that she would enjoy"
Ngamora"Comfortable, easy to talk to, can relate to my plans, knows what I want, willing to go that extra mile, first rate"
Mick"Susie as always was superb. I wanted last minute travel ideas within a short time frame and Susie was able to provide options within 24hrs! Amazing!"
Linda"She was very fast responding and giving me the best advice for my trip"
Livia"She was very responsive and found us a solution at very short notice. She then found extra options for us when requested."
Brett"Listened to our thoughts gave us varied choices and different price points. Was always available. Communication strong and quick to respond. Our trips ran smoothly with no problems. Planning our 2027 trip with her."
Kimberley"Kaylie was amazing to work with. She took into account we will be traveling with our special needs daughter. She has sorted all the small things out so I don't have to worry. All we need is to do is get on the plane. Will be very happy to work with Kaylie again."
Erica"Alicia was super friendly, responded quickly and knew her stuff."
Carolyn"Amazing help. So easy to work with. Nothing was too much trouble."
Paul"great communication"
Jan"Attention to detail and friendly approach"
Catherine"Holly was really helpful booking our flights at a time when international flight prices and availability were volatile. She dealt with my continually changing requests in a friendly and professional way from start to finish."
Jason"Danielle was very professional and also had an empathic and caring touch to our bookings… (Taking ashes and ‘health’ issues)…. Danielle found us the best bookings regarding flights, seats etc to make our travel as easy as possible considering our circumstances."
Angela"Always good to talk to, giving her time willingly."
Jenny"Brent made it easy."
Thomas"Tania sorted EVERYTHING for us."
Raymond"With her experience we find she can answer any of our queries."
Peter"All a bit of a rush to get the special, but Niamh managed it. Thanks Niamh!"
Judith Mary"Very prompt and complete service. No hassles, was a quick and easy transaction & booking process. It was appreciated."
Mike"Jan has always done our bookings so very easy to get sorted :)"
Anita"Easy to deal with understands our needs"
Peter"Had an inauspicious start when the original agent didn't respond and Jamie took over. His communication was very clear and he was really helpful in getting everything sorted. I was a bit worried that my voucher gifted from a previous employer would have expired without me knowing but everything proceeded fine."
Emma"Clicked on to what we wanted and didn’t want pretty quickly. Had a good knowledge of the places we wanted to go. Got information to us super fast."
Rachel Lee"Always service with a smile. She put a fantastic package together for us.. We were all very happy."
Susan"Friendly, fast and good response time with emails"
Gert"Friendly prompt reply to email request. Then followup good."
Margaret"Went above and beyond. I called to book a route that I found and Nicci call me later in the day with an even better route."
Tim"Prompt response to my phone call, had everything sorted very quickly and accurately. Wendy looked for the best prices, we shared a chuckle about airline preferences, and she checked re accommodation booking. The itinerary came through within the morning. I had to change the return date but this was not ab issue and again the email came within a short time. Wendy was friendly & knowledgeable and I will be seeking her expertise later in the year."
Barbara"She was very efficient and quick to respond and friendly"
Trudes"No pressure , just very helpful ."
Arne"Very knowledgeable so was very helpful"
Margaret Ann"Quick response and understanding of my needs"
Lorraine"Tracey Warren was helpful, informative, and a pleasure to work with."
Margaret"Brenda is very knowledgeable, gave us options to think about our trip and made the process easy"
Mavora"Pam spent time connecting. She responded quickly and even took texts after hours which was in hindsight was not appropriate of me to send being after hours. She found best deals and knew what to avoid and what to go for. Confident and knowledgeable."
Teresa"She spent a lot of time trying to find a solution for a particular side trip."
Katherine"Very quick response. Make everything super easy and understandable. Gave options and suggestions to aviod delays or possible problems. Gave suggestions and support."
Courtenay"We made several tweaks to our holiday and Caitlin was always happy to help with these nothing was too stressful"
Donna"Debra is excellent"
Gordon"quick and efficient as uaual and sussed the best deal"
Sharyn"Friendly pleasant, I feel she gave me good advice"
Kathryn"Quick and easy."
Rose"Had the relevant info. ready for us with some alternatives."
Trevor"Promptly respond to our inquiry which made our decision to go with you guys rather than other provider"
Nick"Very helpful and keep me updated"
Chris"Waiting to spend our Voucher so really looking forward to dealing with the team"
John"Courteous, prompt and efficient. A nice person to deal with."
Barry"Dalwyn has a raft of experience, which is appreciated and I know I can rely on him to do his best to come up with what I require!"
Alythia"Very efficient service ..always completely understands what I want to do & offers a variety of viable options."
Suzy"Robbie was excellent in booking our holiday, and giving us some options. Once we confirmed he had all details in place and great to deal with. Seamless experience."
Janeice"She was very efficient, knowledgeable, helpful & pleasant."
Jill"Amy is my go to person for my travel bookings for many years now . She has a natural ability to come up with good ideas in my past dealings and my current trip in August/September this year ."
Malcolm"Good listener and very efficient"
Trevor"She is absolutely amazing, providing exceptional customer service and support. Gives multiple options for flights, accommodation or activities."
Anna"Good communication"
Fiona Rosemary"Maxine was very onto it and gave us options as was a large group of people wanting to holiday together in a resort. She had everything all sorted for us in a couple of days. Great to work with."
Andrea"Great service very helpful would use Melissa again for any travel in the future ??"
John"Very happy overall with the experience"
Raymond"Despite I her going on leave in a couple of days she helped provide us with various options for our planet trip"
Evan"Professional, personable,,no problem to big or small,good communication"
Marilyn"Interested and welcoming."
Heather"She did her best to find the cheapest alternative. The whole process went smoothly"
Kasim"Anna understood what we wanted and organised it for us in a very timely fashion. It was seamless - so easy."
Nicky"So easy to deal with very patient with my difficulty talking"
Stephen"Hayley listens to your requirements and offers the best options at the most competitive pricing. The decision can be made easy"
Glenda"As usual, Brent was very quick with his response to our email and presented us with the trip details within 2 hours. we are very pleased with his attention to our request, once again"
Karolynne"Belinda is very friendly, wonderfully efficient and flexible. She accommodated our complex needs so well. Belinda is welcoming, has a warm manner and is respectful. She kept us updated as and when changes needed to be made and generally made the process of booking our travel painless for us."
Eleanor"Great feedback and working to provide good options at the best prices."
Andrew"Janine was very helpful and didn’t mind spending more time on giving me other options"
Richard"Efficient and helpful through whole process. Told me about different options Pleasant manner"
Elaine"I've delt with Brent before for travel to Australia so it was easy to just talk to him about this trip"
Darryn"She always gives us thourough information, competitive pricing and options so we can make the best decisions on what we want to do for our travel. Nothing was a problem and she came up with some excellent alternatives when our first option didnt work out"
Warren"Karen is an excellent communicator and we’ve enjoyed our experience with her."
Bill"Jo is always extremely helpful with sorting our specific requests and answering any questions we may have. She gets back to us promptly and makes us feel in safe travel plan hands."
Pennie"Was very helpful and found the trip within our budget."
Glenn"Confident and efficient in the process of booking my tickets."
Margriet"Gave Susie my list & dates and she coordinated everything, including flights (& successfully changed our flights due to Middle East travel)."
Leanne"Christine was amazing organised our trip at really short notice. Will always use Christine for upcoming holidays. Thank you."
Gordon"Quick clear response and helpful with questions"
Caleb Andrew"Always so pleasant and ready to help in any way"
Julie"Prompt and efficient service. The booking had everything we needed."
Rick and Trish"Excellent service, with a prompt response to our initial contact & suggestions for our flights"
Jill"She was very through, with excellent suggestions and has let us have what we were after,"
Bruce"Friendly fast service"
Alex"The friendliness. The comfortable professionalism presented with ease.. The understanding of her customers and her 'sixth sense' in knowing the best choice to offer. The knowledge of her product from both experience and her years on the job."
Lynette"She was very helpful, came back straight away with information need"
Julie"Great service as usual Brigitta is so efficient and knows her stuff"
Jane"Always helpful, and advises me on better options for accommodation etc,as she understands her clients finances and budgets, ie,takes time with her client,"
Patrick"Rachael was very helpful"
Sharyn & Neil"Prompt reply, no hassles very friendly, great job"
Joanne and Peter"Friendly and listened to what I needed. She worked to my budget and answered all my questions."
Conrad"Great communication and quick to respond to queries"
Paula"We made a fairly last minute booking to travel to Europe. Kirstin identified various options and made suggestions that were perfect for us, including reminding my husband that he could not be too ambitious with the type of travel he was interested in as I am recovering from surgery and there are certain limitations to what I can do. We are now looking forward to a great trip in 3 weeks time!"
Henry and Nadeen"Tania knows her stuff is very helpfull she goes the extra mile to get everything right"
Michael"Cherry was very friendly, prompt and managed our bookings in a short time frame as a booking deal was expiring. She us helpful advice and was encouraging to work with."
Helen"Got onto the job quickly and sorted out our itinerary. Friendly and full of fun"
Toni"Nicky makes everything so seamless, easy and is so efficient."
Jase"Vicki is always helpful and goes the extra mile to get the best value for the customer"
Paula"good comunication and taliored the journey to our requirements"
Les"Very professional and sought out the best deal"
Brian"Very accommodating and makes me feel welcome. She was not in a hurry and really spend time to help me with my booking. Even whe I forgot something and came back with some qeurries, she was so enthusiatic to help me and find ways to a swer those questions."
Francis"I have used Zoe before and found her very helpful and efficient. We are in the older age group and its stress free using Zoe to work out our travel plans."
Jill"Lisa excelled in actioning our booking, we couldn't be happier"
Glenis"Very helpful"
Beryl"Great clear communication! I har a few random queries that Nikki solved with no problem."
Rochelle"Careful attention to detail, good follow-up and a sense he was looking at the best deals for my itinerary."
Bridget"Competent professional knowledgeable and friendly"
Bryan"Very helpful And had helpful information"
Linda"She listened, answered our questions and gave us options. Always friendly and helpful."
Sharyn"Natasha was very friendly and approachable and listened to what I needed. Gave us some great ideas to choose from."
Teresa"Nothing I asked was too much trouble even when I had ro change dates a couple of times."
Susan"Friendly. Very helpful with suggestions to help us. Not the first time we have dealt with her and wouldn’t go to anyone else."
Charles and Gillian"Alisha was extremely helpful and patient with my travel requests"
Bruce"Yes she is very good and looks at all options to make the journey see less."
Murray & Joyce"Chevonne listened to our needs explaining very clearly our options step by step We were very happy with the service offered"
Noel"Graham is very good at Is job,He goes out of his way to make sure everything is perfect for the client.we have never had any hiccups with our travel plans."
Carol"I was leaving for China the day the quanta’s specials came up . Wanting to fly into Sydney and out of Melbourne was too hard to do myself . Ran Robyn and was organised within minutes ."
Karen"Vanessa was very responsive/quick to reply to email queries; provided useful comments on the current state of affairs with travel; was patient with my numerous requests!"
Neil"His knowledge and suggestions were great."
Premduth"Robbie had just returned from holiday and i'm sure he would have had a lot of emails to respond too, he replied to me very quickly and had my flights sorted in no time. Robbie has booked holidays for us in the past and he is always friendly, knowledgeable and efficient."
Katrina"Always helpful and easy to deal with"
Stuart"Easy going nature."
Desmond"Gina acted on a casual inquiry to provide bookings at a good price, on days that suited"
Warren"Brydie went the extra mile to get something sorted that was importantly to me. She is always happy to talk to you when you visit the shop"
Rosemary"Darryl did exactly what I asked for."
Eunice"she greeted us when we walk in and her service is absolutely good. we got what we want."
Christopher"I raised an enquiry early in the morning and Tania responded almost straight away and had put together a travel pack for us. This made everything so seamless and easy, by the afternoon we were booked and ready to go!"
Madeleine"Super responsive and helpful with good options and advice"
Simone"Fiona did a lot of searching to find us what we wanted. There were countless emails back and forth in which Fiona was prompt when replying. I can’t thank her enough l."
Vicki"Wendy gave me great service in getting back to me within a day by email with flights to Gladstone in Australia that suited my dates perfectly and the airfares were cheaper than when I flew a year ago which was a great bonus"
Maureen"Adrienne was lovely to deal with and very efficient. She identified our requirements quickly and achieved the booking without hassle."
Phillip"Prompt response with excellent suggestions for flights required at short notice"
Gaynor"Fast response, good advise and good price"
Antonio"Monica is always very helpful, looking for best options for us"
Mary"Cody is lovely but it was Michelle Horan who planned my trip. She gave me good options and very helpful"
Deborah"Always welcoming and professional with excellent communication. I would not go to any other agent!"
Michelle"We have used Alisha before for international travel. Our experience has always been very good- she is communicates well, is quick with giving us airfare and other options and is very nice to deal with"
Robert"Olivia has been my go to travel expert at House of Travel. Either I will send her an email or meet her in person to discuss my plans. Olivia provides all the details I need, no hidden costs etc. My friends had been making contact and choosing Olivia as their travel expert too. How awesome is that!!!"
Connie"I explained to her what I was looking for and she prepared a holiday covering these requirements, was quick with responses and her initial estimates were spot on"
Amanda"We had an arrival place but not a homeward bound journey. We went from Thailand to Vietnam and decided on Turkey and South Africa! Darryl was excellent at helping us decide where to go and found great tours for us. He was lots of fun and despite my numerous emails he was professional polite and happy to answer any questions I had!"
Sharon"Nothing was a problem to her as usual. Always very willing to look for the best outcome for me"
Jan"Very knowledgeable, efficient and friendly."
Ross"Friendly , helpfulp"
Gerri"Wendy was away on Thursday 14th May , but she made sure everyone in the office knew about our travel plans and that they had to be paid for by midday Friday. Kelly was very helpful and answered all questions and was very proactive."
Carol"easy to talk to gave good advise and sent clear instructions"
Dawn"Gina listened to what we wanted for our travel, and she gave us numerous options for flights so we could decide on the best time to fly and what was the best value for money for us. She also provided us with some options of activities to do while we are away. She was quick to get back to us with details and communication was clear with emails and back up phone calls. The day after meeting with Gina our flights, accommodation in Australia and NZ was sorted."
Leanne and Pete"Namrata attended to use last August, and we found her very caring and efficient. Hence, we did not hesitate to ask her to organise our travel for a family funeral. She was very patient with changes."
Christine"Michelle was very friendly and helpful"
ROBYN"Nothing is ever to much trouble. We rang Suzanne in the morning and she had a draft plan for us by 3pm. Always welcomes you with a beautiful smile and committed to providing the best for you no matter what. We recommend Suzanne to anyone who is thinking of travelling"
David"Great communication - knowledgeable - able to answer my questions, of which there are many, clearly and concisely. He is working hard on a tight schedule to put it all in place."
Anna"Chris was very helpful with organizing our holiday and giving me options on places to go that fitted my budget."
Phillip"Alicia, has our intrerest formost in her mind when making plans."
Rodney"Her friendly helpful manner in all aspects of the booking and her communication was prompt and delivered when it said it would be."
Glenda"Very efficient and emailed straight back"
Pam"Kelly was attentive to my requests and provided answers to my questions. She was very accommodating in seeing me promptly when in store, and provided me with an extensive list of possible activities to include in my trip. She informed me of different accomodations options, and other options such as transfers to consider."
Marshall"Anna, was Great to deal with, very helpful, and Professional."
Ian"She’s fast, efficient, listens and gets good solutions"
Debbie and David"Yonah always goes out of her way to make our holiday work."
Alister"I have used Zoe before and find her very pleasant and informative. She takes the time to lesson and get the best options required"
Garry"Excellent Knowledgable & Friendly Service"
Thomas"She is super friendly and knowledgeable"
Kaye"I have been using Sharon since a few years as my travel agent and she was always very helpful and great to deal with. Very prompt with answering emails, looking for deals, sharing her expertise. If she doesn't know the answer she looks where to find it."
Luzia"Helpful and responded promptly. Provided invaluable advice for my travel."
MS"Mel is honest, direct and plenty of experience."
Chris"Always helpful and efficient"
Ruth"Cassandra was very helpful in checking all the options for our plans for the trip to Bali, offering 3 different choices of resorts as well as options for airline tickets."
Varghese"Very helpful and very professional. Very prompt in replying my emails regarding my details about my flights."
Min"Answered my query straight away and got me the best price and best times that suited my needs. Very easy and seamless."
Teresa"Booking carried out to our requirements and satisfaction"
Mahinda"Chelsea was happy to work with me and change flight details without any hesitation when I requested the changes"
John"Jonathan is very client focused and has helped us work through the complicated process of flight changes etc. We trust his knowledge entirely."
Chris & James"Always happy and cheerful. Gets things done instantly. . Wonderful at finding different places to visit. Takes care of the little details. Very easy to deal with."
Anne"Highly efficient and very attentive to our needs"
Grant"She has always picked Hotels that have been well positioned for us."
Christine"Very efficient in providing requested information and fast response times overall."
Grant"As always Lee was very professional and friendly we walked away flights booked job done."
Paul"great options, no problems with changing hotels/flights, I was always kept informed with changes I had requested"
Todd"I have been a client of Karen’s for about 20 years. She does a great job with bookings!"
Ms Petersson"No fuss. Easy to deal with."
Dolf"Emily was very helpful and took the time to explain different options and their pricing"
Louise"Very friendly, helpful and efficient organising my flights"
Vicki"Great greeting and she remembered my name"
susan"Very professional and came up with lots of ideas"
Brian"He is able to listen understand and helpful to arrange a multistop itinerary. He is prompt and able to contact. Gave advise and directions related to the travel."
Kanapathippillai"She listens to what I wanted, the whole process was simple and quick Rachael made changes as requested quickly and without fuss."
Kenneth"Sarah is the best. She is friendly, helpful, knowledgeable, and always great to deal with. She will always go 'the extra mile' to find something special. She is my No 1 go to travel person."
Barbara"Even though it is just a short break away with very basic needs she made you feel as if it was the holiday of a lifetime"
Julie"Polite, provided options in a timely manner. He operates in a very professional manner. I have been using Oliver as a travel agent for many years now and I can say he has always treat me with the utmost respect."
Priti"Friendly and prompt service"
Noel"Efficient, friendly and accommodating Janine is awesome !"
Amanda"Very knowledgeable, friendly, efficient, did what she said she would do in the time she said."
Neil"Things were not going smoothly with the booking service but she persevered & got it sorted on the day. We had traveled from Kawerau."
Beryl"Charlotte understood immediately what we were looking for and was friendly, calm and researched for our needs, and found a perfect holiday."
Isabel"Personally Lisa was so easy to chat and work with but restrained by rules. We were not given travel agency fees straight up ."
Faye Margaret"Very helpful friendly service. Great flights booked with excellent follow-up"
Lance"Prompt email reply!.Amol was very helpful in sorting out alternative dates for my travel plans in store"
Kelsey"Prompt response to my enquiry. Professional and friendly."
Karen"Bridget was amazing! She organised travel insurance for us within a day, she is great and would highly recommend."
Madeleine"Great knowledge and prompt service"
Gail and Bob"Excellent communication, did what she said she would and in a very timely manner. Knows the product well."
Bernadette"She booked our airfares to Fiji promptly without any fuss. Even checked out Air NZ prices"
Thomas"Rachel has organized a number of trips for us all went well."
Colleen"Communication her prompt attention to requests"
Liz"From the moment I arrived unannounced to the office floor. All interactions with HOT staff was most warm and professional. Holly immediately engaged with me and I felt instantly at ease and reassured."
Krystina"Tracey had helped me with a previous trip, she was fantastic last time and I knew I could count on her to do a fabulous job again"
Michelle"Celia was so lovely and easy to deal with."
Melissa"Very quick the travel was arranged and the fares were the best,,like good cost with a excellent Airline, And the wait between flights not short better to stay the night rather than miss a flight specially a old guy like me,"
Ken"Friedly and informative. Very helpful."
Susan"No mucking about, several options, helped sort out an issue for me."
Stephen"Steve Harper was helpful as always. Find us a good flight with good connection."
Richard & Annemarie"Helpful and efficient with sorting out our bookings."
Marguerite"Friendly and experienced and offered options"
Grant"Debra-Lee waved at me when I walked in, making me feel valued from the start. She came up with a much better plan than my own. She showed warmth and empathy throughout and made things very simple."
Ann"He was very knowledgeable and very professional and gave us various options to keep the costs of the flights down."
Debbie"Her efficiency & manner in how she got us what we were looking for"
Janice"Fantastic prompt response combined with proposing a holiday for us at short notice that absolutely fitted the criteria we had rquested"
Lindsay"Responsive. Organised. Clear communication."
Josephine"Quick response on a weekend Detailed response Met all of our requests Covered off other matters we hadn’t thought of"
Nicholas"Friendly Fast feedback"
Carol"Zoe is the complete professional. She is focused in addressing matters and has excellent communication skills. Would recommend Zoe to ALL my family and friends."
Susan"Hayley has done our. Travel arrangements for some time and she is tops. Always friendly and very helpful. You are fab Hayley."
Stephen"Claire was friendly, replied quickly, and found us exactly what we were wanting, could not ask for more."
Kellee"Any time we need to organize travel he always gets us a great deal & does it with a very pleasant professional touch."
Maree"Very friendly. Very knowledgeable, approachable. Offered options."
Dianne"Tania always covers all the bases and thinks through my plans with me."
Delight"I had two alter an existing booking and add two new bookings for family do we all meet up. Many flights and an airline change as suggested by Dennis made this work well for us. I was very impressed."
Royden"My daughter organized it for me and l like the result"
Barbara"Excellent fast communication."
Susan"With out an appointment she stopped her other work and dealt with our booking from a cold call."
Alan"Very proactive and thorough. Left no stone unturned to find the best outcome for me."
Roger"Not being a traveller Sophie made it very easy to go ahead with compelting holiday arrangements.Very pleasant and clear speaker as I am deaf . Sophie has completed all holiday stops and starts , lpaces to stay and places we might be interested in seeing."
Kathleen"very efficient"
Bill & Carole"Clear communication responded promptly"
Andrew"Jan listened to what my requirements were and worked through the options with me to come up with the most cost effective and suitable option. She got the job done quickly for me and I won’t hesitate to go to her again for my travel bookings."
Philippa"Excellent customer service and supportive team."
Maliheh"She is always very helpful and is aware of what I want."
Dirk"This is the second time she has helped us with a booking and she went above and beyond to make this a very pleasant trip. I highly recommend her as she listen to what her clients wants and need. Thank you Nicky."
Karin"We communicated through email, pretty seamless and very quick responses"
Kylie"I have dealt with Glen for over 30 years now and he has always given us top class service, especially this year with Airline cancellations etc. Over and beyond the call of duty! Thanks Glen."
Harry"Julie listened to what sort of holiday break I wanted, down to my preference in beach types and even though it was short notice, has given us what we asked for"
Darryn"Anna is always helpful & aware of choices"
Gary & Judith"Hayley was very professional in her approach. She was friendly and put me at ease straight away. I felt she was listening to me and came up with the travel plan I was delighted with. Hayley is very calm and reassuring."
Karen"Carmel has so much experience we have found that by taking her advice on destinations and tours we have always had the best holidays. Always best deals on flights and certainly goes to so much effort to have everything sorted perfectly for us. Can thoroughly recommend her services."
Margaret & Richard"Tori did a good job efficiently"
Christopher"Understood what was wanted and auctioned promptly"
Gillian and Colin"He listens well, suggests things I may not be aware of and a good communicator :)"
Anne"Tracey was always cheerful and very helpful."
Hazel"Contact has been prompt and informative. Lisa has managed to source a competitively priced option for my travel to Barcelona, Espana."
Christopher"She was just amazing to work with and she replied so quickly. Always Helpful and friendly and nothing ever a problem. I would always use Kylie Lodder."
Molly"Friendly and very helpful to try and find the best flight for me."
Madelein"She was reasonably quick to reply to emails and very nice to deal with in person. Lots of advice on out destination, and excited to boo out honeymoon."
Hayley"She just knows her stuff . And I gave her what we needed and it was easy to sort . Very happy customèrs"
Jillian"Very welcoming and lovely customer service in handling my travel insurance request. Completed then and there and walked away very satisfied. Was very genuine and i felt a valued customer."
Fran"Prompt and accurate what we wanted."
Peter"Liz was amazing as usual. The dates Liz was able to get for us suited us perfectly. Liz is friendly, professional and lovely to deal with."
Jane"Anna knows us and what we want. Always patient and understanding."
John"Lisa is well informed regarding flight times and costs"
Mary"Was very helpful and informative of flights, as of the start, asked what was important to me,price,ect.Meirread Burke."
Lorraine"Susie listened to ehat I wanted to do for my holiday and gave me prompt answers and options."
Dianne"Past dealings regarding cruising and Lisa was aware of what we were after -cost, time, etc and fully engaged with us."
Gillian"Very helpful with sorting out and organizing travel requirements"
Pauline"She has helped so much on my many trips to the Middle East."
Bruce"While the offer we came in initially for was not available for us, she went all out to find an excellent deal that would suit our needs."
Christine"Alicia always knows exactly what I want. She is very good at her job."
Patricia"I love the personal and meticulous service Chris provides."
Margaret"Very friendly, listened to what I said, very responsive and nothing was too much trouble."
Sue"He was so prompt in all correspondence."
Cheryl"Tiff is just so easy to do business with. She’s efficient, kind and fun. I could not imagine using anyone else!"
Benjamin"enjoy going to him for travel. He is a very nice person and we fell comfortable round him. He makes the process very easy"
Heather & Ian"We have dealt with Karen for many years and she knows our preferences for any trip to any country we visit. eg. accomodation, activities, budget, flight times ( no bother with very early departures or arrivals) and budget."
Grant and Sue"Very friendly and replied very promptly and so helpful to everything we asked. Excellent service"
Julie"I went in and was brought straight to her desk where she reviewed all options and found one that suited my needs. It was fast, efficient and easy. I had 2 days to decide, and once everything was locked in it was a simple process."
Anthony Michael"Just a great person Great Knowledge of places to travel And nothing is to much trouble"
Carolyn"Very fast and friendly service."
Stephen"Easy to talk to. Knew what I wanted and quickly obtained the quotes I requested."
Brenda"Bea was recommended everything was completed within 24 hours"
Lesley"Very easy to talk to and knew her business"
Pamela"We had an overseas family emergency and needed to arrange a number of urgent and connecting flights. Laura had it sorted for me in 1 Hour!!! I then needed to make another last-minute change...again, sorted within an hour. I left NZ the next day. She was amazingly calm and efficient, as I was very stressed. A true professional. Thank you Laura, so appreciated. Regards. Jenny G"
Duncan & Jenny"Gina was so helpfull, she got everything we needed. She polite, cheerfull, answer all the questions I had about the insurance, what i needed to know at the airport and were to go. She was absolutely great."
Robert"Brigitta is the only travel agent I deal with because of her friendly, efficient manner, raft of experience and genuine interest in my travel needs."
Sally"Very helpful and kept up with updates on accomodation booking"
Paul"Brent had good travel knowledge for my trip to Brisbane, offering travel insurance and car rental Also i had 3 days to pay for airfares"
Peter"Anna Jayes always tries to reply promptly and her responses are consistently comprehensive to the best of her ability. She provides priceless tips and advice."
John"Kristen knows exactly what we are looking forward to our holidays in the Gold Coast. Always getting us a great package deal."
Diane & Murray"Great service."
Jenny"Angela prompt responses to our questions and helpful suggestions on where to stay and what to do on our holiday. Angela has been super helpful and friendly, I have enjoyed every minute of planning our trip!"
Melanie Ann"I've booked with Nicole three times now (two completed trips). I have never had any issues, and the way my trips went so smoothly gives me confidence choosing a travel agent was the right choice when a lot of my friends arrange things themselves, and things often don't go quite as smoothly for them…!"
Thomas"Everything about Sandy's support was top notch. Very timely responses, excellent communication and booked us the perfect holiday within budget. Highly recommend!"
natalia"We are regular customers and Danny's expertise and prompt attention to our requirements is always first class!"
Brian and Pat"When i first touched base with Gina it via an phone call - i gave her the dates etc over the phone and she done her magic. I was away on placement and she was very good with my hubby who forgot how to log in to book the tickets , and she was so helpful towards him."
Garth and Lynette"Claire is amazing. Nothing is ever a problem. I look forward to working with her on every occasion. Claire has booked multiple holidays for our family & they always flow seamlessly."
Andre"She does a great job dealing with multiple changes to our plans. Getting us the best deal she can"
Kerry"She listen to my requests, thought outside the square and replied to me promptly. She was a pleasure to deal with."
Brian"I have dealt with Karen for many years and have always been very happy. After a long break I was back again and the same knowledgeable. friendly Karen was there to sort me out. Wouldn't go anywhere else!"
Eleanor"No pressure. Gave solid advice."
Ying"we just walked in and were attended in straight away."
Lois"Gaylene was a legend from start to finish. Made the booking experience simple, highly recommend."
Leonie"very very good to discuss my plans and offers a very quick response"
Helen"Good price very helpful not pushing to go them friendly happysmile very good her job????did everything for us will cme back again"
Angela"Vicky always does a good job"
Gary"Hayley is very pleasant and helpful and knowledgeable on all aspects of accommodation and travel"
Murray"Taylor is busy but made time and was clear and concise and communicative and we appreciated that"
Robert & Connie"Sarah, the Manager at Matamata House of travel was very obliging and very knowledgeable. Any question we had she was able to satisfy us with her answer. I would recommend her to anyone"
Elaine"Always get what I ask for.All our trips have been wonderful Never have had any problems over the years Quick service"
Linda"Excellent to deal with, understands what we want out of a holiday. Booked several holidays with Kelly now, hope to book with her again in the future."
Peter"Tiff was incredibly responsive, accomodating and super easy to deal with."
Kirsty"Nereida worked very hard on two separate bookings in my family to research options, details and costs, and made it very easy for us to proceed with our choices."
Rosie"Isabella is a fantastic ambassador for HOT she is super responsive and friendly; she quickly understands what I am looking for and packages it all up for me making the experience so easy. She genuinely seems to care about us in her communications and has a great sense of humour."
Matthew"Always get wonderful help from Trudi found us the best value tickets"
Michele"We have booked a load of trips with Jan over the past five years, to all parts of the world. Every trip has gone really well, the odd hiccup here and there which you have to expect but Jan has always done her best to ease out any minor issues."
Brian"Good guy, good everything done and had good knowledge"
Glen"CELIA WAS VERY EFFICIENT AND SHOWED HER EXPERIENCE IN PRESENTING PROMPTLY OUR TRAVEL BOOKINGS"
Joan"Very helpful with organizing for me on the spot. Organizing payments for family to make it simple for everyone"
Theresa"Listened to our travel plans nd applied accordingly"
Vivienne"She was friendly, knew her stuff, happy to answer questions and gave out all relevant information etc. I left feeling happy about being in her company. ??????"
Brenda"Tayla was knowledgeable, helpful and friendly. Helped us make right decisions for our travel."
Leah"Handled trip plans very efficiently."
Neville & Cathy"Jess is always very professional and nice to talk too nothings a bother."
Rosalie"We asked about the same itinerary at a few travel places and Emily was literally the only person who seemed genuinely interested in helping us out. She also worked through multiple options and changes like it was no bother at all. She was 100% the reason we booked through H.O.T."
James"Naomi is excellent at her job and has a fantastic personality to go with it Nothing is to much trouble Prompt replies to questions"
Megan"Sandy was professional and proficient at booking us flights throught out Europe"
Simon"Good information Pleasant to deal with."
Octavia"Really really big effort by Lisa on a very difficult trip to 5 different countries, she was given dates ... thats it and organized everything else."
Charlotte"quick clear concise and a good deal"
David"ddd"
"she was so helpful and answered all my questions clearly"
Noeleen"Everything was a breeze, no hassle at all. She answered our questions promptly and made nececessary changes"
Paul"Pleasant and she knows her stuff."
Shane"Speedy response to inquiry; very personalized and she had clearly done a lot of "homework" as to my request before I met with her. Understanding my budget restraints without making me feel embarrassed. Clearly very knowledgeable on all aspects of travel and up to date with political issues affecting travel."
Frances"Friendly and very informative. I wouldn't use anyone else. Full of great advice. Quick to respond to emails ??"
Feona"Michelle found a flight that was perfect for me and alerted me to hidden advantages"
Susan"I had to make a sudden trip to Sydney as a friend had passed away. The booking was done through a friend at Travel Managers Australia with whom I had worked for over 30 years. Maia issued an insurance policy for me over the phone at short notice which I appreciated greatly. I always told my clients if you can't afford travel insurance you shouldn't be travelling! So I do stick to my own principals."
Virginia"Got the best price and is very knowledgeable"
Portia"I have booked travel with Celia previously & she is always prompt in her response to my requests & provides what I want to know travel-wise."
Jane and Gerald"Quick and easy."
Rory"She was very helpful. Worked out or travel. Room we wanted and accommodation."
Deborah"Professional and helpful"
Michael Andrew"Tim is very friendly, provided excellent responses and advice with accurate detail, organised our flights quickly and was easy to reach over email and phone. All very seamless, thank you!"
Christopher James"Very efficient service and Sarah got back yo you very quickly"
Grant"Very good knowledge and made easy work of getting the holiday sorted. Happily use HoT to do future travel itineraries"
Gylnn"Prompt response Very friendly Answered all questions"
Debra Pauline"So easy and pleasant to deal with."
Anne"New her job and made it easy for me."
Kerry"Always helpful, friendly and does her best for me. She knows my preferences and ensures they are included. Janine is THE BEST!!"
Elsa"Just great ,Rhonda offered suggestions ,we got everything settle in very little time and at very little fuss"
Janice"Extremely helpful punctual ready with advice."
Colin"He was very willing to explore all the travel details I was considering, and was able to find a trip that worked well for me."
Zachary"Very prompt with her response to my questions and queries. Overall very helpful."
Wayne"Emily was friendly and helpful. She kept me informed if she was delayed finding information . She provided multiple options for my trip and adjusted it as we discussed."
Anne Mary"Darren was very proactive and positive in the way he supported my travel requests."
Jan"She was attentive to my requests and manage to help me quickly to find flights and accomodations that would fit to my budget. Very nice as well"
Maud"Great communication and attention to detail and to our travel needs !! Sorted it all so well for us ! Thank you"
Philippa"I urgently needed to arrange a ticket to return to Japan. You helped me find a suitable ticket at a price I was completely satisfied with. I am very grateful."
Itsuko"Super responsive including outside your opening hours, snd really helpful working through various options."
Edward"Patience, frienly, knowledge"
Jelte"Rebecca was awesome, always available to help"
Juilene"She went out of her way to find us the best price/ most time convenient way to travel. Also came up with an awesome "to do" list of experiences we can choose from."
Stuart"Quick response to what was requested. Itinerary sent reflected our needs."
Rose"expert knowledge and high quality advice"
Anne Marie & Colin"Kind and patient consultant , also very proactive and acted on instructions very efficiently"
Bridget"Quick,easy to talk to and sorted our next cruise out over the phone..."
Mark"Listens to what you are wanting and offers solutions if she can't quite get it"
Christine"That was lovely service. Great choice of route, timing for staying in airports. Convenient time for departure, arriving. Amazing offers while stopping in Singapore. Thank you very much , Vicki."
Natallia"Timely Friendly Knowledgeable"
Richard"Maia was very helpful and knowledgeable. Very friendly and personable. She covered a range of options and gave the impression that she was there to help us, which she did!"
Linda"Nicky's usual high standard of knowledge"
Alison & Bruce"Last minute trip to Melbourne for a funeral 5 minutes before closing and were able to get a flight."
Ellen"Naomi was listened to what I was after and gave very suitable suggestions in a very quick timeframe."
Cara"After making an inquiry re a package, she contacted us straight away. She had a quote to us quickly and any alterations needed were swiftly dealt with. We asked Macarena to organise airport transfers and to book our seats on the plane, she handled this quicky and had the final quote to us that day. Payment was done on the day and she asked us to send a screen shot which I thought was a great idea as she could activate our package quicker. Happy days"
Joy Annette"As soon as my husband mentioned the possibility of a holiday I emailed Claire and asked for options. She is very prompt in replying and we had a holiday booked within 24 hours of me first emailing her"
Rebecca"Donna was very knowledgeable and shared her experiences at the resort. Bookings all done and confirmed while in the office."
Pamela"I went in to use a travel credit from tickets we couldn't use ( my mum died), and Liz listened and had the whole replacement trip sorted in 24 hours, with minimal financial gain for her company. She's so sunny and professional to deal with"
Fiona"Emma made me very comfortable to discuss my long awaited trip to visit family. Very efficient and caring of detail."
Pauline & Len"Easy friendly manner. Very capable and competent. Going beyond regular service to help."
Linda"Bridget was great! She was very prompted with getting back with quotes and then confirming booking itinerary."
Jolene"Julie is very good at her job. She knows all the best deals and can plan you a great holiday. All you have to do is go and enjoy it."
Jeffrey"Super experienced and super helpful. We have used Dalwyn for years and his advice has always been good."
David"A return customer- Rebecca listened to what I wanted and thoroughly searched all options for my flights and always looking for the best deal"
Irene"I rang Charlotte with a plan of our travels for the next two trips and discussed the options. Then I emailed an outline of what we would like to do and Charlotte was so good in getting back to us with the various options, timelines etc. Charlotte makes the whole travel experience so easy. In all of the years that we have known Charlotte we have never had any issues in our travel plans."
Liz"Friendly, prompt she replied to my request as quickly as possible. She took time to listen to what I needed."
Peter"Prompt and efficient"
Tony"Very friendly and professional experience"
John"Extremely helpful and easy to deal with. Always available with good advise. Has helped me out on many a time when I have been stuck."
Margaret"Tracey looks after us each time we start planning, our last around the world trip went without stress thanks to her"
Aidan"Always listens to what we want and tries her best to implement this ."
Mal"Cherone has worked through our questions regarding transferring tours and flights , then giving us multiple quotes for differing tours and dates. Discussing with me the financial changes as it was confusing and then rebooking our tours. Understanding our reasons for the changes."
Linda"Booking to Samoa and booking accommodation for us to stay! It felt that all was under control! Thanks."
Augustinus"Efficient, friendly, nothing a problem, professional"
Jane"Explained every thing clearly, very helpful, made good recommendations."
Lynette"Rachael was most helpful & she was very patient with me to make up my mind"
Dolores"The holiday was organised efficiently and was no problem making changes when we had to. These were handled with no problem at all. She looked after our needs as we described them to her. So a job well done."
Kevin"Great service, was all sorted out quick and easy. Much appreciated"
Aidan"He is very personable and communicates in a nice manner. We have dealt with him with another holiday that we took last year and he is great to work with."
Kristina"."
John and Gaye"Monique compared flight options for me and came up with the most suitable for my needs. She also told me that HoT now does less expensive hotels. Then she researched those and advised me on handy locations in the three places I wanted to stay on the Gold Coast. She prepared an itinerary promptly and advised me on the most suitable travel insurance too."
Marie"She was on it. Listened and understood what I was needing and delivered. Presented options and then refined what I needed."
David George"Excellent reception. Listened to my need and gave detailed feedback around my intended trip. Printed required document explaining how the flight will be having waiting times in between. She is thorough."
Eugenia"Easy to talk too plus she listen to what I wanted"
Daniel"Debra does a fantastic job of organising great tours with lots of interesting places to visit. She always looks after her clients."
Sharon"She went out of her way to try and get flights that suited my needs. Even working after 5pm one day when we were on the phone."
Adrienne"She was super lovely very helpful and a pleasure to deal with"
Daryl Paul"Tim was extremely helpful with my complicated flight plans and also very patient while I confirmed all the details. He went the extra mile to ensure my bookings were both cost effective and time efficient."
Chelsea"She did what we asked for, efficaciously."
Margaret"Theresa is always so prompt at responding to my emails, and offers great suggestions. She has a wealth of knowledge and experience when it comes to travel."
Angela"Very relaxed and efficient. Good pricing and follow up. Paddy informed me on things I hadn’t even thought of. And as I was quite nervous having not traveled to Europe in over 40 years I felt very confident after chatting to him that my plans had all come together easily."
Stephanie Joan"She was quick to reply to our needs."
Gwynneth"Good clear communication, fast responsive answers, all booked efficiently and without any fuss."
Rachel Jean"She was efficient, prompt, and advised on UK passport changes, providing contact details as well. Subsequent follow up was provided willingly and promptly. Lisa made the whole process of identifying relevant flights much easier than if we had done it ourselves online."
Michael"Gaylene is very helpful and knowledgeable and her recommendations are fantastic"
Janice & Shane"Always reliable and trustworthy"
Sandra"Kate has been great helping me find the best flight from Wellington to Oslo. She attended our requirements as considering the flight duration and cost and transit options, and booked the flight for us."
Sarah"She has a very good knowledge and gives us good advice when she dels with our trips"
Elizabeth"Tiff met my needs and the requirements that suited me. I sent Tiff my brothers itinerary for his Adelaide adventure, and she was able to put a deal together so I am on the same adventure holiday."
Debbie"Alison has always been extremely helpful and has great suggestions for us"
Debbie"Nicky was incredibly helpful, responsive, and made the whole process feel easy and stress-free. She really took the time to understand what we needed and offered great options that suited us perfectly."
Cristal"As usual Petra understood our requirements and came up with some excellent options."
Ross"Good and timely communication"
Carl"She picked up our concern at being sidelined in the current environment, came up with alternative flights etc in spite of staff shortages and earlier travellers. Ended up cheaper options and quick responses"
Gina"Cheryl is very friendly and competent travel agent. She is very willing and helpful and is a knowledgeable travel agent. We have known her for a few years and can highly recommend her. We have never been disappointed with any trip she has arranged for us."
Vivian"It was the first time I had been to that branch to arrange travel. She was efficient and made me feel at ease. She made all the arrangements and answered all my questions."
Mary"Sam was great, really efficient, and worked hard to secure just what was wanted at a great price. He made the whole process easy!"
Katie"Chevonne is very knowledgeable and help us book our holiday & gave us some good tips."
Mary Ellen"Oliver is really on to it, making holiday planning as easy and possible, really responsive to any questions we had."
Charlotte"Caprice was wonderful - she was very helpful & answered all my queries - she packaged up the whole holiday including flights, cruise, accommodation, transfers & tours - & she did it all quickly & with a friendly smile ??"
Maria"Organised an appointment promptly. Friendly and understanding what was needed. Welcoming us back anytime for information or support. It is our person to go too!!"
Cornelia"Very helpful"
Judy"Prompt service and very good knowledge."
Graham"Hannah was very professional in her dealings with me. She responded promptly to any queries and gave me multiple options for my trip. She was always on the lookout for potential fare hikes due to the current fuel crisis. She patiently explained to me why there was a price difference in the days I could potentially travel and was genuinely on the lookout for my welfare."
Precioso Jacinto Jr"Always so helpful and positive. Provides good options. Listens to our requests."
Claire"Sam was really helpful in all aspects of this holiday booking and a real pleasure to deal with ."
Craig"When I first discussed my travel requirements it was basically a repeat of previous operators but Rochelle suggested a potential option which turned out to be a very good choice."
Norman"She made everything simple and anticipated my requirements"
Gordon Patrick"Quick clever and saved us alot of money!"
Susan"Amy has helped with so many scenarios and me changing my mind all the time, she has been very patient!"
Kim"Very responsive and helpful"
Barry"Rebekah got immediately onto locating our flights and when we requested an adjustment for our return flight she had it sorted quickly and adjusted to suit us."
Kaylene"Helpful, kind and efficient"
John"Friendly and helpful and efficient"
Julie"Efficient, friendly"
Kevin James"Excellent always meets our requirements. Very good listener."
Christine"Lisa is always highly responsive to our questions and makes herself available to discuss itineraries - easy to deal with and provides practical solutions."
Donna"I didn't have an appointment yet Minji was able to meet with me straight away. She was knowledgable and helpful. She gave me a timeline for getting info back to me (which she then exceeded). Everything has been to my expectations or higher. She is prompt and efficient, whilst also providing the best options."
Emma"VERY HELPFUL & PATIENT"
Jason"Nikki is always great to deal with. Our latest holiday booking was absolutely seamless and was all completed in a day after we had made our decision on where we wanted to stay. We will continue going back to Nikki for all of our future travel as we always receive the best service."
Lisa"She was friendly & professional & listened to what I needed for my journey."
Miranda"Karen is a lovely lady and nothing is too much trouble."
Lynda"Very friendly and helpful. Remembered that I emailed her for advice"
Timothy"His availability and finding my requirement"
Nazy"Happy and friendly. Listened to our request and questions. Kate explained what she was doing on her screen while we couldn’t see it."
Michael John"Patience in explaining timings that were not clear in my own investigation into the tours. Kylie came up with ideas of what to do on the way to the tour, and was super efficient in making changes to maximise my time and experiences available on vacation."
Andrea"Always responds promptly and gives great information."
Sheree"Efficent , spoke and sorted through things , made it easy to book"
Gael Daphne"Had to come to NZ as my mother had passed away so it was a very difficult trip so when it was time to return to Sydney Jo helped me get a flight home."
Maree"Very nice person"
Dean"very welcoming, great knowledge of the travel industry.Listened to our requirements and worked out how to achieve them for our best advantage.So pleased as we walked in off the cuff and she organised everything.Thanks Peter and Gladys Hartshorne"
Peter Esmond"Julie is a true professional and is helping us to the maximum to cancel and rebook our trip to France after my husbands biking accident"
Joan"She is a great agent"
Carolynn"Very professional, prompt communication and very helpful"
Deirdre"Sarah is very thorough and thoughtful, and provides experienced advice on all travel and accommodation matters. She has looked after me for quite a few years and has made travelling to see my family in Canada so easy. She is great to talk to, and she provides exceptional service."
Carolynn"Very helpful, listened to my requests, willing to try many different options to achieve my request. Followed up with email very quickly. I achieved the result i needed."
Mark and Allana"Having dealt with Angela previously for my Europe travel plans, I returned to sort upcoming trip to Australia. She has always been friendly and helpful in arranging the best airfare deals available."
Valerie"Amazing service. So responsive and ready to meet my needs with full information and disclosures about stuff."
Michael"Trudi is so obliging and so efficient . She gives 100% to what she does ."
Lorraine"She is quick,listens to what I want and comes up with flights that work I live in Auckland but use Alicia for all travel."
Mandy"Cherone is an outstanding travel agent—highly professional, knowledgeable, and incredibly responsive. She genuinely cares about her clients and consistently goes above and beyond to ensure everything is handled smoothly and in their best interests. Her support, attention to detail, and willingness to go the extra mile make the whole travel planning process easy and reassuring. I would highly recommend Cherone to anyone looking for exceptional service."
Raewyn"Efficient friendly service with great follow up. Felt listened to and was given good advice."
Sarah"Toni is great, very helpful and knowledgeable with her experience. We appreciated her helpful advice regarding our trip."
Rhonda"Her experience, speed"
Veronica"Always easy to contact and super efficient"
Joelene"Brent is always helpful and found suitable flights very quickly."
Craig"Tania gives you all the options and then helps you navigate to the best solution for you"
Tracy"Tania delivers prompt, clear information and is very helpful with recommendations to suit your trip"
Maria"Cannot speak too highly of Holly. She is knowledgeable, friendly and extremely willing to go the extra mile."
Kim"Very pleasant, helpful and a charm about her that makes me appreciate dealing with House of Travel."
Anthony"She was very friendly and easy to relate to, she had good knowledge and experience."
Glenda"Debra is on the ball and nothing is a problem, have upmost confidence in her"
Errol"Time was critical and she came up with 3 different options promptly."
Henriette"Friendly, efficient service."
Mark William"Very knowledgeable about different routes to take, and helpful."
Ali"fasfsdasdasdsda"
"she went thru everything with ease so i could understand transfers, costs, travel insurance etc, things i hadnt thought of"
Lily"Erin Nimon has been our "go to" travel agent for many years. She is knowledgeable, professional, empathetic and always comes up with the goods. A pleasure to deal with once again."
Graham"Super professional she an asset to your business"
William"Susie is ALWAYS very thorough and kind. She does an excellent job finding the perfect way to meet our travel needs and is very patient with my dumb questions. We are incredibly grateful for her help, and would highly recommend Susie to anyone wanting to travel"
Vanessa May and Lance Raymond"Very humble, answered every questions I asked clearly n understandable. I'll recommend house of travel to all my friends and families. Thank you Kim."
Paurangi"Easy to deal with and no issues at all, found everything very easy"
Cushla"excellent good communication happened"
bernice"She was so welcoming, understood and delivered the best options for us."
Andrea and Steve"We felt that Brydie listened to our to our travel plans and provided us with the option closest to what we had hoped for and at a price that was close to what our prior research had shown us."
Anthony"So knowledgeable, quick to help, friendly, and understood everything I needed. Excellent advice given - he explored lots of options in a difficult time."
Toby"Vicki was very friendly and helpful with our flights and accommodation. Kept us informed and helped with travel insurance."
Owen"Angela provided a truly professional service from start to finish. She was helpful, and made the whole experience smooth and enjoyable. Her customer service was excellent. On top of that, her kind and friendly personality made a big difference. I would happily recommend her to others."
Daria"Friendly helpful very pleasant to deal with"
Wendy"Graham was calm and reassuring. He gave us confidence that the travel arrangements would be done well and meet our needs."
Anais"Efficient, knowledgeable, and helpful. He understood my needs and ensured they were met. Really appreciated."
Douglas"Responsive, knowledgeable and helpful."
Elio"I had a travel idea, I contacted the tour operator and got a space for the original fully booked tour, and Debra-Lee finalised the deal."
Maria"Easy and fast"
Brian"Very friendly by telling me and guiding me with the tickets which I bought"
Shaheen"Very quick to fix our requests"
Peter"Everything was attended to promptly, with full explanation to what was proposed."
Bryce"Happy friendly service with great communication in these difficult times"
Annette"Very professional, and friendly but more importantly transparent and honest on getting the best deal. Treated my daughter as an adult and directly. Well done."
Malcolm"Knowledgeable, efficient, caring"
Gailyn Elizabeth"Minji is always very prompt and, nails my very brief, brief."
Michelle"We had done our own research prior to engaging with Dalwyn and we couldn't match what he could offer. We are now booked in and can't wait for our exciting adventure"
Corinne and Brent"Bridget was friendly, accessible, and very efficient"
Elizabeth Alice"Her patience when we asked for other options. She listened carefully to what we wanted to do."
Marianne"When we couldnt make up our minds about dates, places, travel times she went with the flow."
Audrey"She always has a welcoming smile and cheery attitude and always remembers my name and where I've already been"
Tracey"Very helpful at short notice"
Michael"swift reply and helpful"
Leslie"Great attention to detail. Communication excellent. Great to deal with in person too."
Jan"She is very efficient and made this experience stress free."
Donna"Racheal was very pleasant and helpful"
Waiana"Very informative and helpful sorting out our travel arrangements."
Hugh"Professional service which ensures trust and a sense of security that despite where I am in the world, someone is watching my back!"
Katherine"Rebekah helped me to find our fare based on our budget and best flight for us."
Sharon"professional (listened to what I was looking for, asked questions) friendly service, helped find exactly what I was looking for (was looking for central, affordable, clean accomm)....nothing was a bother"
Sonya"Kate was great, she advised us on different options for our trip and steered us in the right direction if we came to her with things of our own. Very accommodating and responsive. It's not the first time we have used her and it won't be the last."
Nikki"Good communication listened to what we wanted completed all travel requirements in timely manner"
David"Fantastic work by Albany staff member sarah"
Susan"Emily was absolutely epic. Her communication was great and she was so responsive to our requirements. She was timely, detailed and thorough throughout the process and it was so easy."
Daniel"Even though Shaunice was very busy she dealt with my request very quickly and efficiently"
Sarah"Jason always responds quickly and doesnt seem to mind when I change my mind a million times. He also makes great suggestions around price vs flight days etc"
Alison"She is such a nice friendly lady,"
Glenys"Laura ( and the other crew,) is very open to listen to what I want. Im visiting my daughter in Canada so I dont need a lot of organised side trips. I have been before. Laura 's expertise is extremely important get the best deal, the best seating, and the best experience out of Air NZ. Options change frequently and she is aware of what might suit me. I really do feel Laura has my best interest at heart. I recommend her and HOT to everyone wanting to travel."
John"Jordi Knowledgeable efficient polite"
William"Great service."
Pierre"Gayne e was very efficient and quick to respond to my requests and questions. She provided my husband and I with several options that suited our needs."
Georgina"Angela was very responsive to my query. She found plenty of flight options with the dates I had provided."
Boston"Helpful, lots of options to consider, quick response when offers had deadlines."
Christie"Katrinia is so knowledgeable and points you in the right direction. Listens to your ideas. Makes the trip easy"
Jackie"Clear email instructions"
Coline"She is always willing to help us out with our flight bookings and always finds us a great price and route! We’ve used Sharon for years now and will definitely keep going to her in the future!"
Kelly"She welcomed us in and proceeded to ask how to help us, then without delay, she set about sorting a trip for us."
Tim"Knowledgeable, calm and efficient. Always a pleasure to deal with, Tania is all of these things and more."
David"Very efficient and helpful"
Gillian"Dalwyn is an excellent travel agent whose advice we always trust. Very personable, helpful - wouldn’t go anywhere else for travel advice."
Sarah & Richard"Polite and professional, attended to all of our requirements."
Lynley"Oliver is very patient and great with communication! He will always be my go to agent!"
Stacey"Naomi was very helpful and thorough. When I received an out of office response to an email it was followed up by Kirsten Curling. Thank you to both Naomi and Kirstin."
Moira"Tessa was very friendly and helpful since first contact. She provided options on what my availability (dates) were and helped greatly with the payment. I used Gem Visa for the very first time and I didn’t even have the physical card with me, which was hard. But Tessa conducted the process very professionally and it worked out perfectly."
Cleverton"Great face to face service"
Andrew"She was very friendly and clear with what we wanted. Got us in and out of the ports we requested."
Veronica and Samuel"Jo was very helpful, she listened and took action. She was calm, organised and her experience showed. ????"
Sally"She was so easy to deal with and helpful when I got myself into a stressful situation with booking my own trip. She helped me find a solution quickly, easily and effectively. And gave me some extra helpful advice."
Maya"Efficient friendly and helpful with flight alternatives and options"
Geoffrey Lewis"Angela got back to me asap and was a delight to talk to"
Katrina"Friendly"
Terry"Excellent service"
Chris"Janine has been very helpful and great to work with, she has suggested ideas, booked the flights fast to maintain pricing etc"
Jason"Wendy is very knowledgeable and went out her way to obtain the best flights and accommodation (where necessary) to make my upcoming trip the most pleasurable and stress free experience."
Lynette Helen"Her friendly professional manner and explaining the travel process clearly to a 92year old."
James Arthur"I dealt with Lucy Hopping in Morrinsville. I couldn't have asked for more professional service. Absolutely fantastic."
Sharon"She was very obliging, knowledgeable and patient!"
Joy"She listened to what I wanted and came up with the best solution."
Kim"Very friendly and helpful in helping us make our travel arrangements"
Michael"Helpful, efficient, knowledgable."
Elizabeth"Linda was extremely understanding of our situation of needing to rearrange our travel plans from Nelson to the UK due to the Middle East War. She worked hard to find a suitable route and also advised us on how to get refunds on our original tickets."
Barbara Jean"Karen clearly knew her business, she was pleasant & professional and did a great job at securing the best deal for us. Well done."
Stuart"From travel proposal to scheduling follow up meetings, appropriate insurance cover plus advising us to renew our passports etc. We have confidence in Carly and trust her travel suggestions and advice."
Vincent"Linley remembered us from last year and made us feel like old friends, rather than customers. Everything was friendly, competent and efficient."
Kerstin"Danny has managed my travel arrangements for a number of years. Danny is always super responsive and helpful in planning my travel plans."
Petra"Very helpful and was obviously working long hours in a trying situation."
Jane"Graham as always was thorough, relevant and informed. He responded to our queries in a timely manner. He secured flights for us to the UK which were scarce within our required timeframe and for a fair price."
David"She understood what we were trying to achieve and gave us options that met these needs. She gave us options that we hadn’t thought about and didn’t think our questions were stupid."
Luke"Fast and professional"
Jorge"Melissa made it easy, and gave great advice on the best way to do things"
Tracy"Jan is always so helpful and so very efficient we have complete faith in her to arrange the best options for our travel"
Tessa"Make the process very easy"
Douglas"Jan is always very approachable, pleasant and helpful. Jan makes suggestions but does not try to persuade, which is good. Jan has always been a fantastic resource for our holidays."
Colleen"She was very friendly, professional. She suggested ways to make the trip work"
Joy"Amazing service. Quick & efficient. Have used Kate numerous times & she never disappoints. She makes the process so effortless."
Mark"Emily was very helpful, she organised my flights quickly and hassle free. Her communication throughout was fantastic. Highly recommend."
Megan"Gaylene so so pleasant and offered helpful suggestions for our holiday with shuttles etc"
Helen"Paul was once again very accommodating. He looked into multiple options for us and understood our circumstances. He was very punctual and as always highly detailed. thanks once again for booking our trip :-)"
Darryl"Prompt and practical responses to all our our concerns. Professional, resourceful and always reassuring"
Stephanie"Sharon has been our travel agent since we moved to Whangarei. She has a wealth of knowledge, expertise and experience in all aspects of travel. We find her very approachable, helpful and friendly. She is prompt in responding to any queries or requests and is proactive in informing us of any changes, options and special deals related to our travels."
Graham"Oliver is always extremely helpful and I can always rely on getting a prompt reply to any enquiry I send."
Sarah"Was efficient and accommodating of my travel plans."
Alison"Booking very easy."
Neville"Nicky was very professional & knowledgeable of the tourist industry & my requirements"
Nerilee"Her replies to me were prompt and complete. What’s more, she replied to me on a statutory holiday when she should have been relaxing somewhere far away from work."
John"Lisa is always very friendly, professional and efficient. She is very knowledgeable and offers ideas to suit us. Nothing is ever a problem."
Lorraine"We walked into the shop, couldn't see anyone, then a friendly HELLO from the far end. We travelled down to meet Kelda for some ideas and options. We had renewed our 15 year expired passports. Before we knew it, we were booked for Niue. Done. Kelda had another appointment booked. We didn't know until we left. There was no rush or stress. Walked out the door for usual coffee - what had we done? It was so easy. Thank you Kelda"
Bernie"Receiving fast and prompt answers to my questions."
Eddie"We felt that Esther was very patient with us and she worked extra hard on a problem we had. She handled our arrangements very professionally."
Diane"She was very knowledgeable and gave good advice on my flight to Manila..her research helped me choose a flight"
Ian"Patience"
Pam"Gemma responded very quickly to my email with a plan all laid out for a trip to Rarotonga. She answered queries we had quickly and thoroughly and was very helpful and easy to work with!"
Amelia"She really explains things well to us. Acts immediately, when possible. This was a special trip for us, being our 50th wedding anniversary. Maree went out of her way to make it fantastic."
John"Very helpful and efficient"
Christine"Rita gave us all the information we needed upfront and was very helpful with booking our holiday. Cannot believe how easy it all was."
Tara Louise"Tim did an exceptional job and followed our instructions down to the letter and got us a great price"
Susan"Very professional and extremely helpful"
Melani"Milly was very helpful with questions asked and replied quick making it smooth to go ahead with the holiday."
Frankie"Obvious experience and very helpful attitude."
Ann"Extremely helpful in organizing our trip to Australia."
Debrah Jane"Would 100% come back to Tiff everytime. Have dealt with Tiff previously and shes just the best to deal with, great knowledge and suggestions!!"
Jenna"She was very efficient"
Lynette"Friendly, efficient and extremely helpful during a stressful time"
Kath"Jay was courteous, friendly and professional, promptly responding to my queries."
Allan"She understood what we wanted, how much we wanted to pay as we'd already had a large holiday in the early year. We also found a luxury escapes deal which was cheaper than Brie had quoted so I went to see her and she said no problem we can do that. We were very impressed with this."
Angela"Everything we asked for Namrata was able to efficiently check.out and put in place"
Anthony"Friendly, prompt service."
Sally"Great communication, replied very quickly to my emails. Listened to my requests."
Mark"She searched for bus connections from Morrisville to Auckland International airport. Very patient & looked into other options. Hamilton to GC all booked in RTN this & the car received all docs in a nice Travel Envelope. Very professional & polite respectful"
Joan"Very informative as to the trip we wanted to book and got back to us promptly."
Kelvin"Alicia is a weapon ! She’s our go to , she gives us an easy experience and the best options that suite our adventures"
Anthony"Easy experienced staff."
Jo"Very nice and easy to communicate with. Met my needs and helped me lock in the trip that i have been anticipating for a while."
Scott"very efficient, a smooth transaction. nice mannerism's a pleasure meeting you and getting you to sort my needs Thanks Maia"
Kay Doreen"Josephine went out of her way to find us a travel option that met our wishes and all whilst she's not working full time at the moment! Amazing service"
Gabrielle"Robyn was amazing - good advice, always available even when we had travel difficulties overseas. Will always go back to her for travel needs"
Robyn"Kristin is always helpful and so knowledgeable."
Colleen"Andy was his usual helpful self, listened and navigated the field for the best flights possible meeting my requirements."
Graham"Sam was easy to deal with, efficient and thorough"
Pagin"Cody was very helpful, and highly attentive when it came to our holiday needs. He is very value oriented, always trying to find you the best deal."
Jacob"Kyla has been exceptional in dealing with our change of flights due to the upset in the Middle East . Her calm and confident manner gave us confidence that our journey was in good hands"
John"Emily was really easy to deal.with. She was very friendly and engaging and made planning our overseas holiday so easy. Emily was great in her communication with us, and was always easy to contact."
Michelle"Super helpful, exactly what I was looking for was sorted/ solved. Would definitely use Ellie for future bookings"
David"It’s Kate and before her, Katie. They’ve both been great at sorting things (trips and issues) quickly and very prompt at getting back to me. Very happy with the service."
Lyndon"Easy to follow."
Patrick"Extremely helpful in booking a flight home to the UK on the route specified. She was very swift in booking and getting the flight sorted"
Julie"Vicki always obtains the travelling experience that we ask for, efficiently and gets it right."
Terrance"Chevonne could not h@ve been helpful, she very thoroughly covered all our needs and was extremely pleasant throughout our visits So no complaints at all,in fact highly recommended"
Laura"Because Sarah is Sarah she goes the extra "smile" and helps sort everything for us (I hate technology). I would always contact Sarah or Mia - always HOT Northlink"
Lesley"Gaylene always answered my questions in a timely manner and also offered suggestions that could be a better option."
Barbara"She replied promptly to my inquiry and listened to the adjustments I wanted."
Mary"She is very efficient and friendly. She has also visited many places herself so is able to make useful comments and suggestions."
Fiona"She was quick and clear on her responses, both on emails and on the phone. In a few days we were able to book the flight and she even found a better offer at the time of making the booking. Very good!"
Ricardo"Hannah was very friendly and put me at ease helpful and very efficient."
Audrey"Excellent service & price of the flight was great."
Rosalind"Peta was always open to back and forth communication. She took into account my preferences and made a huge effort to get this done."
Miranda and Michael"Debra was very informative and looked up the best deal for me! She gave me options and suggestions."
Jacqualine"She was friendly, efficient & helpful."
Gordon"Great communication, easy to work with, detailed information."
Paul"She has attended to my request quickly and her service was excellent"
Madichlinne"Prompt response and listen to accommodate our holiday needs."
Mike"Emmie was very helpful with different options for our travel to Australia. Any questions we had she was great at answering them all…"
Yvonne"Very easy to deal with , definitely had my best interest at heart."
Debra"she listened, was informative and super helpful"
Jenny & Marc"Laura is very easy to talk with, she is very keen to help sort travel and give ideas and suggestions on excursions and accommodation."
Catherine Louise"We have been clients of Nicky for a number of years now and find her knowledge and experience invaluable. She always gives her best and relates well with clients. We have recommended her to our friends many times."
Wayne"He was willing to go the extra mile to sort out our vacation plans, and provided us with options which suited our requirements."
Gwen"Carly is always very friendly and welcoming when you meet her,listens to what you want even when I change my mind after she has sorted out plans for my holiday."
Mrs Kearns"Her instant knowledge of different flight routes Her ability ti read us as clients price wise in consideration of accommodation"
Vanessa"A very friendly Knowledgeable and professional service that made everything easy ?? . Many thanks ."
Edward Simon"Speed, friendliness, and problem-solving"
Juan"Understanding, friendly , fully explained options with no pressure"
Jane"Paul remembered our preferences from last years travel!"
Winsome"super quick responses and very accurate in her interpretation of what is required. very helpful telephone manner"
Richard"Prompt reply and travel arrangements and easy to process and friendliness with professionalism."
Carol"Very quick to respond with options. Understood what i was after and got holiday within budget"
Jody Leigh"So efficient, friendly and knowledgeable."
Hugh"The booking of our holiday and accommodation went very smoothly and we were very happy with the service"
Marlene"Polite and helpful fully informed me of pros and cons involved in flight times and dates for nz and aus school holidays"
Evan"Very reliable and fantastic staff Able to find me a good price and smooth transaction"
Marivic Narzabal"Prompt response. Good communcations."
Armin"She was an amazing help! We felt very well looked after, she helped find the perfect flights promptly and was very polite."
Manfred"Very professional and helpful.- knowledgeable."
Gerald"Deepti was very efficient and courteous. She was a pleasure to deal with because of her relaxed friendly manner."
Janice"Bea was very prompt in her reply to my query, and very quickly came back for options (based on my preferences) on flights. Also friendly and came up with for sugggestions for my layovers."
Penny"Great simple efficient"
Christina"She listens to your request and follows them through to the highest standards. Informs you on information you may not be aware of. Consistent on service to her customers. Congratulations Zoe."
Alphin"Our options and requests are always met with total enthusiasm from Laura and she always comes up with travel options to meet our needs"
Charles"Prompt service, sound advice, efficient"
Simon"Good communication skills, quick replies, lots of different options"
Naeve Eilish"Kim, very friendly and listened to our holiday requirements, good communication liaising with holiday resort regarding dietary requirements."
Susan"Jessica was extremely professional, helpful and friendly to book my ticket home in these turbulent times. I very much appreciated her personal approach."
Relinde"Laura couldn’t have been more helpful. She assisted us a every step of the way, including finding alternative flights due to the Iraqi war."
Peter"Very efficient, timely response to our queries but most importantly listened to our requirements and tailored her recommendations accordingly"
Garry"Easy to deal with, listened to what we were wanting and prompt with communication"
KELEIGH"I was worried about the war situation and didn’t sure which airline I should choose, ksenia help me with that and with ticket price I will again go to her for my next travel booking, soon .All over it was a good experience."
Amatul Hai"Very responsive and willing to go the extra mile in suggesting better accommodation choices"
Lloyd"I must let you know gavin passed away 3 years ago. I have booked for my self"
Gavin and Denice"Listened to our preferences. Gave excellent options. Quick response to questions. Very friendly. Made booking a big trip easy."
Julie"Easygoing, very easy to get on with. Listens to what your requests are and fulfils them. Easy to communicate with. She is my go to agent."
James"I saw Tania st the Ellerslie office. Friendly, professional and very welcoming."
Leanne"Extremely helpful and keeps me informed on progress of my trip requirements"
Neil"Always easy to deal with"
Ron & Shirlee"Good professional and personal service"
Alexanda"Kate was concise and followed our choices of travel whilst looking at the best options that would give us what we wanted at an affordable price"
Mark"David is very easy to talk with , he listens , then comes back with good suggestions."
Glenn"She obviously had experience of English travel and was willing to explore alternatives to her first thoughts to get the most suitable alternative over all, bearing mind my age and the necessity to be in a certain place at a certain time, with the least hassle."
Lis"Brydie was friendly, knowledgeable, helpful and efficient. When requesting changes, she was very quick to make them."
Denise"Megan is very friendly. She gives great advice. Gets the job done quickly. Very easy to work with."
Karin Paola Simonne"Maree always helps me with options for my travel, even when there are obstacles ??, she sorts it. Very experienced lady, I trust her to arrange my travel so Im able to confidently travel more & worry less! ??"
Bronwen"Very happy a pleasure to deal with friendly very helpful overall excellent service not the first time we have deal with Megan."
Pauline"Lisa Uphof at House of Travel Whangarei did everything we asked for and got us the arrangements that we need. Will definitely be booking through her again."
Heather"Holly is very friendly and welcoming. Immediately inspired confidence, as she understood our situation and need to secure a booking promptly. She did not pressure us in anyway and gave clear easy toooo action advice."
Erik"She's a rockstar. Easy to be in contact with and responds with calm and knowledge"
Andrea"Dianne listened to us and got us a holiday of a lifetime. Now things are not good however Dianne has worked her magic and made little changes to get us where we need to be"
Christine"Very easy to deal with"
Kane"Very friendly and helpful"
Muriel"She was very good at explaining different options and comparing prices for us and very efficient and pleasant."
Sandra"Claire's customer centric focus is so refreshing. Matched with her professional product knowledge made the process of booking so seamless"
Jendy"the whole service offered"
David & Lifen"He has been our trusted consultant for the past 15 years and has consistently delivered the required services to our satisfaction. He understands our needs really well and provides us the travel plans that exceeds expectation."
Prabhu"We went in to see Amy about alternative flight tickets as didn't want to use our Emirate flight through Dubai. Amy very quickly found us an alternative flight through New York with good times and connections and managed to link in a domestic flight from Whangarei. Was very happy with the service."
Jacqueline"We arrived with a vague plan and left with bookings and two holidays to look forward to. Chris is efficient, patient and a pleasure to deal with. We will be back."
Miles"Rachel always gives the best service to get the best results for my travel needs."
Peter"She made everything easy"
Christine"It was good but we missed one flight time to give me two days in Shanghai."
Lesley"Rita is very professional and happily helps on all levels. Relieves your stress with her kindness, just made everything much easier with her kindness and help."
Lizzie"ALWAYS FANTASTIC SERVICE. Kind and caring takes good care of us. Listens and gets the best deals."
Calvert"Sunny helped us sort our flights home when our own flights had been cancelled. It was a stressful situation for us and Sunny helped as she was calm and patient and friendly"
Kirsty Maura"It was our first time meeting Chevonne, she was very professional, knowledgeable, and helpful with our request."
Neil and Delwyn"Rosie was so considetate, helpful and explainef everything very clearly."
Merrill"Maia Was very helpful with all my travel plans . Very good at her job"
Alan"Excellent service. Friendly & very helpful service."
Sharon"Alison promptly managed to get us on a good deal and also managed to pull a few rabbits out of the hat."
David"VERY HELPFUL TRAVEL AND FLIGHTS EXCELLENTLY BOOKED"
Patricia"Very professional!’ Quick to reply to questions"
Lois"Nice manner and very welcoming. She also gave me some options and better choices. I was very uncertain about things and how to do it. Worried about the war and whether my money would be safe. Reassured me so I booked a cruise."
Virginia"Helpful, responsive and gave great advice on my options for a great family holiday"
Lauren"Graham has been proactive, thorough and very professional. We have valued his advice and he has always welcomed us when we have had any questions giving us several options before proceeding."
Rose"Chole was super efficient and helpful . Chole made our booking process very simple and easy , booking was done in minutes."
Vikashni"Quick response"
Michal"Talita was very helpful and put me at ease immediately. Her knowledge of the cruise and flights I am taking was great and I have every confidence in her abilities to make my holiday a breeze"
Catherine"Nothing was an issue, I asked a lot of questions and a lot of changes and he was very informative, patient and kind :)"
Ashleigh"We always use Erin. She is absolutely amazing and we trust her completely,"
Jill and Dave"I have been using Gemma for years and she is wonderful, always getting great trips booked for me"
Anita"She went out of her way to find me the best deal. Very personal and friendly"
Bruce"Nothing is a problem for Tania"
Gary"Fast and informed and resourceful. Good communications"
Geoffrey"Jo promptly organized our travel arrangements and gave us flight options as requested. These options were quickly and efficiently actioned."
Joanne"Esther has extensive knowledge of many and varied destinations, her expertise is phenomenal she has in depth knowledge and is efficient in advising and recommending travel options"
Delwyn & Neville"Deepti showed great experience when it came to sorting out my flights, made it very easy for me."
Paul"Kelly Evans's comes highly recommended with her travel knowledge and her communications skills are second to none. An easy person to relate to about our enquires for our specific travels overseas."
Carol"Her pleasant demeaned and prompt efficiency"
Evelyn"very knowledgeable, very efficient and god memory of my previous travels."
Linda"During a very difficult time re travel and having to change my booking so as not to transit through Dubai, Robbie provided excellent advice in a timely manner which made all the difference to me."
Susan"Great Price for the travel and update very professional. Will definitely book all travel in the future."
Enzo"she was most helpful and suggested various ways that i felt in control of my trip."
John"He went above and beyond especially at this unsettled time flying due to world crisis"
Gaynor"Caprice was amazing ..and was very patient answering all my questions as I've never left the country."
Melissa"Robbie gives you his full attention. Explains everything in detail and makes sure we have what we wont."
Marilyn"Angela was away so we had Kate. Still very good service"
Elizabeth"1. Past history working with Brendon 2. His intricate knowledge of the industry and the places we travel to 3. A professional, reliable person who is used my many of our friends"
Noel"Pauline was great in every aspect very pleasant and helpful"
Gail"She was quick and detailed with her responses. She made all necessary adjustments to our package and provided suggestions too."
Timothy"She is very knowledgeable, attentive, friendly, knows what our travel requirements are and she is an excellent travel agent. She takes excellent care of us and our travel needs."
Mark"Always a pleasure dealing with Bridget Great personality and very helpful with lots of info Have recommended her to other friends as she is so easy to deal with"
Paula"She was very friendly, helpful and listened to what we wanted and worked with us to get the result we wanted"
Jeremy"great communication and prompt reply!"
Katherine Jean"Erin was excellent at giving us options for our trip and could give good examples / feedback from her travels and other clients travels."
Gordon"ten out of ten."
Christine"Personal attention to our needs during our holiday"
Peter and Jackie"She was there to answer my questions and compassionate about my fear of flying"
Carmen"She i7a friendly lady. Listened 3what I wanted and stopped at nothing to find me the best deal"
Jill"Her manner, knowledge, expertise, communication"
Winifred"Friendly, supportive and very helpful."
Gemma"Savarnnah was so helpful with our changing needs for our cruise booking next year. From changing cruise rooms and flights and everything in-between. She is the best, highly recommend Savarnnah to anyone who wants to go cruising to flights etc."
Gavin"Professional knowledgeable"
Julie"Kate is very experienced and gave us the very best option available, this saving us a lot of time trying to navigate various airline websites, which can be a bit of a nightmare."
Donna"Kim responded quickly to my emails, she adjusted the package to suit my budget and she made the whole experience so much easier."
Viv"Very easy to get hold of and always replied to emails etc very quickly."
Rodney"Knowledgeable and excellent communication. Made a real effort to get the best results."
Louis"Quick and efficient service - provided options beyond what was briefed."
Michael"Megan listened carefully to be able to suggest the best outcome for us"
David"She is always friendly, approachable, and insightful, and I really value her advice and input into the process of booking my flights. Nothing feels like a hassle with her. The entire House of Travel Northlink team look after me extremely well!"
Scott"Very responsive and helpful"
Kirsty"Her knowledge and professionalism, ensured, that all of my requests would be met."
Anthony"Ability to tailor our holiday to suit our needs and pocket."
Catherine"Friendly, knowledgeable and efficient"
Nikola"Alicia took the time to meet me and talk through my travel options. She was especially helpful with recommending solutions given what is currently going on in the world. Got the quotes same day, she updated a quote quickly after I decided to make a change and we got it all booked in and confirmed no hassles. Would highly recommend!"
Fabienne"Very helpful an informative with all aspects concerning our trip to Japan"
Harry"I booked at very last minute of deal expiring. Everything was explained in the emails very clearly. The communication was fantastic."
Bridgette"Trudy is amazing, she has so much knowledge on any place in the world best lady for the job plus we wouldn't go anywhere else or book with any body else"
Diane"Dale is very efficient and professional. He listens to what I say."
Ross"Elizabeth was so friendly and helpful and made it very easy for my first “big “ trip overseas. Will definitely be back for my next trip xx"
Estella"Rebekah is always so very helpful and friendly. No detail is too small for her to deal with. She listens to us and responds with great suggestions and advice. Very efficient and always reliable."
Keith"Super prompt response, Brydie listened to all our needs and arranged everything accordingly. Very friendly yet professional communication!"
Ashley"She was attentive , engaging and efficient. An enjoyable experience."
Dian"Rachel listened to what I wanted to do and offered great suggestions to make it work, she was knowledgeable about Africa and worked out a great itinerary for me"
Lynette"Michelle listened and took note of what Id asked for regards flights to UK as I wanted to fly into Manchester and with Emirates flights off the cards for me, I knew it was more limited but she found flights to Manchester and then out of Heathrow. She contacted me with details to check they were OK...they were perfect and when I went to pay for the flights , she also managed to book seats on 1 2 of the flights for me."
Lin"She was extremely helpful to my travel requests"
Heather"Graham has planned our holiday trip for many years. He is great."
Sue"Fast, professional & friendly service"
Katrin"ALWAYS CHEERFULL AND HELPFUL and goes the extra mile to help"
Rosa"Graham is very knowledgeable and gives sound advice. He listens and responds to your needs."
Jude"Right from the first contact I had with Debra I knew I was in good hands. She had so much knowledge and was very informative about different options that we could do. She came up with better priced options rather than just selecting the first choice. Communication was excellent at all times. For a fully packed longer trip through Europe she took the stress out of it for me."
Anne"Very efficient, and helpful."
Colleen"Gemma constantly kept looking at all the different ways to get me to where I wanted to go, to keep it as low cost and less layovers as possible."
Nichola"Oliver listened carefully to our requirements and gave us several options to choose from, with plenty of detail . He followed up when we were slow replying and was able to offer alternatives when our earlier preferences were not available."
Margaret"Cody has customer importance. He's very approachable, made suggestions about traveling from Palmerston north as opposed to Wellington reassuring me that everything would be fine."
Ralda"Danielle was very friendly and helpful arranging my airfares"
Petra"As always Kylie is friendly and very helpful with different options to best suit our requirements"
Sharon"Tanya is very knowledgeable, thinks creatively about my itinerary and what might be opportunities or risks, is diligent, and delightful to deal with."
Stephen"Friendly, helpful, good communicator, listener, responsive, knowledgeable."
Elizabeth"He was very helpful and polite and listened to what we wanted then procured the best options efficiently at a time of great pressure in the industry"
Leanne Marie"Sorted everything out at a very stressful time for me during the Middle East conflicts"
Christopher"Emma is the best,she is always Profesional and very patient when I come in to book my flights.."
Teresa"Prompt & efficient service, nothing was a bother"
Donald"Very helpful and knowledgeable in planning our next adventures"
Garry and Julie"Very easy to deal with and got us the exact flights we were wanting with no issues at all"
Ryan"Efficient Polite Accommodating"
Fiona"Have used Kelly before and she was fantastic then as she was this time around"
Paul"Maxine was great we always deal with Anna but Maxine was great"
John"Always helpful always gets back to you and finds the best deal"
Gwyneth"Great service"
Christine"As always very helpful."
Marie"Belinda is very professional and knowledgeable. She is always pleasant and efficient."
Dianne"She listened to what we wanted and was able to find the best option to meet our needs"
Natasha"Kimberley was extremely helpful. Explored a range of options for us and always very responsive . An absolute pleasure to work with Kimberley"
Rodney Andre"Quick and efficient, easy as"
Kerry"Very friendly, lots of knowledge, good advice and travel tips. Great stories"
Sandra"Friendly but efficient and knowledgeable. Also very enthusastic about our travel plans."
Paul"Bonnie was proactive in making recommendations to aid us coping with a physical disability. She also worked to get us the best value for flights and accommodation."
Carolyn"Quick and easy :)"
Aidan"Listened to what we wanted and responded a a very timely fashion"
Peter"Very professional, quick & detailed to what I wanted"
Richard"Oliver solves all my travel-related challenges and concerns with such ease, which makes planning travel incredibly stress-free."
Elena"Minji got onto our holiday plans promptly & efficiently. She provided friendly service and dealt with any questions we had in a timely manner. Was a pleasure to deal with her. Thanks."
Ross Desmond"Used house of travel previous."
Carol"Petra always provides me with excellent service."
Stephen"Rachael has always been really helpful with planning and booking our overseas trips! Always asks us what we would like to do and recommends activities or places that we could do or go to!"
Evangeline"She was very thorough when looking to find us flights home"
Duncan"Lisa has weathered the storms with us! She has remained calm, cheerful and helpful under pressure and has been supportive."
Charmaine"The personalised service we get from her. She always seem to be “on duty” and for that reason available for us."
Raewyn"quick response to enquiry . then really helpful sorting out details and making the booking quick"
Steve"Good friendly service and prompt responses to any queries."
Roger"Her friendly manner and the efficient way she dealt with my travel requirements."
Ann Penelope"Great service. I arrive as a cold call and left within half an hour with flights booked and all questions answered."
Kenneth"She was very helpful. Spent a lot of time finding me travel that suited my needs."
Michelle"Professional, efficient, pleasant, courteous and focussed on our needs."
Stephanie"Cheryl is always helpful and knowledgeable. Comunicación is excellent."
Jan"She was most helpful with my disability needs and my son's special requirements - tolerant and accommodating, arranging for wheelchair and trying to meat special dietary needs (which Air NZ no longer do)!"
Christina"Very thorough, listened to what l wanted. Went over all the options."
Robyn"As always, great service from Josephine!"
Timothy"Kim was a very pleasant lady who went out of her way to make everything possible for our trip."
Yvonne"Attitude, professionalism, outstanding servicep"
Patrick"Very friendly put me at ease as l am not good with computers and sorted my trip out for me.very happy with Amanda and will go to her in future"
Heather"Sarah was right on point with what I told her we were wanting from our holiday, quite literally the first draft on the accommodation and flights and it was perfect!"
Michelle"Fast service and answered all my queries."
Pauline"He was very diligent in finding the right flights for me, keeping in mind the urgency of my travel and the wish to avoid LAX."
Antoinette"Listened to my needs and was able to deliver at short notice Thank you"
Maurice"Hannah was very helpful with her experience of the area and mentioned things for the kids to do over there and things to watch out for while travelling"
Aimee"Very helpful and efficient.Stayed on after closing to help with travel plans."
John"Very professional,knowledgeable in all travel arrangements."
Geoff"Nicole has a warm and professional approach, which helps calm any nerves around travelling. Which helped guide the interaction, everything went smoothly. It was about 15 minutes of conversation and the whole trip was booked!"
Jeremiah"We were trying to put together a slightly complicated set of flights, right as the Gulf countries had stopped air travel. Gavin handled it very well."
Kerry"She listened and understood my needs. Our dealings were quick and efficient."
Robyn"She listened to me & organised exactly what I wanted."
Margaret"Silvana is professional, reliable, kind and friendly to speak with. All round she's been a great person to work with sorting our travel plans."
Mark"Very pleasant night obliging organize my trip over the phone and organizing. Payment"
Roderick"Brigetta phone in response to email regarding our concerns regarding trace to the UK via Dubai. She gave us our options."
Neville"Brigitta always gives the most amazing service and knows exactly what we want. She always seems to be one step ahead of us and has everything well organized."
Bryce"she was easy to talk with and provided all the information needed"
Sara"He took the time to explain my booking and it made my journey much clearer and exciting too!"
Christine"Anna is very knowlegable and always replies promptly to any of my queries. She finds us the best deals/flights etc and always follows up prior to travel with any extra info that we might need."
Lynley"She was just amazing. Lovely welcoming smile when we first arrived. Going the extra mile to see if she could find any better flights for us. Processing everything promptly"
Sue"She listened well and was quick to process the tickets excellent"
Steffen"Knows the airfare business well and very responsive to our requests."
Rob and Lucy"Helpful, through."
Alan"We had booked tickets with Darryl a while ago to go to Europe thru Dubai. Since the war has started in the middle east we wanted to transfer our flights to go thru Singapore. He was able to get us to Europe on the days we wanted. We knew we would have to.pay extra but wanted to travel safely"
Cheryl"Quickly grasped our requirement & followed up better pricing on a Sunday"
Harvey"Carmel listened to what we wanted. She emailed with lots of options and gave excellent advice."
Mark"She helped us to make a change of destination without stress to us"
Colleen"Jay is a excellent listener to our needs. Cancelled our trip to Europe due to Iran war, and Jay organized on a very short timeline our Vietnam 3 week holiday. Couldn't be happier with his service. Will be our go to in the future."
Gordon"She was easy to deal with and enjoyed her recommendations. Super fast in replying"
Samuel"Easy to deal with over the phone. Gave good advice. Made multiple changes. Prompt service."
Christine"Very helpful, quick and efficient. Went back to her several times after options and always happy to do these and send through in a timely manner. Thanks."
Andrew"Was quick to arrange alternative flights due to the M E conflict at very short notice which enabled me to arrive in England on time"
Keith"Toni took a lot of time to address our problem. She was very inventive and very patient. She found an acceptable solution for a new flight connection - outside the currently war zone. Toni was extremly friendly and understanding. Thank you!"
Jens"David was extremely accommodating with my travel request and even found more cost effective flights than I originally sought. He was also incredibly quick to respond to my numerous emails and once he had the green light to book the chosen flights, the confirmation and itinerary were received in my inbox within a mere few hours. Thanks for everything that you do David!!!"
Samantha"She was extremely responsive to my queries, even when I wasn’t expecting an immediate reply. Made me feel confident that she would find a flight that meets my needs."
Catherine Louise"Lisa consistently gives excellent service & comes up with the best travel solutions for us."
Lorraine"Bea is always prompt and patient. I use email to contact her and receive contact by the next day with a proposition for a flight availability and probable cost - this is very helpful!"
Mary"Kelda gave me best service, regarding my flights, she was very prompt, she is very trustworthy, I believe she searched best choices for me with best advice."
Namir"We have used Vicki before and find she is very knowledgable."
Geoffrey"Robbie is happy to offer advice and make changes. It seems like nothing is a bother to Robbie. He is brilliant. We wouldn’t think of using anyone else to help us with our travel arrangements."
Linda"Very prompt feedback, excellent options presented, accommodated changes without hesitation"
Raewyn"big help and frinedly way cool"
Alex"She got back to me asap and specifically with the information I was looking for"
Lauren"Did all that I asked for and a little bit more."
Lesley"Prompt reply every time Understood my requirements right away. Proposed 3 options at the start to suit everybody budget Concise and clear instructions"
Gilles"Naomi is totally brilliant at her job and listens to your travel requirements. She put a tour together exactly what we wanted ,communicated often and has great attention to detail on all aspects of our holiday. She is the best travel agent I have used and highly recommended Naomi."
Donna"Paul listens attentively, he knows us well and is very efficient at booking our trips."
Anne"i was trying to get a flight because I was caught up in the war situation in the Middle east and Emirates would not reroute. She was so empathetic and worked hard to get me a flight. She also used to experience and contacts to call a colleague at Christchurch airport to get further information"
Shelley"Warm and welcoming An active listener to my requests and needs Shows a deep understanding of my wants and needs Able to make suggestions that will meet those wants and needs Efficiency in organizing and coming up with an appropriate itinerary Excellent communication skills and abilities Follow-up with bookings and associated travel is efficient"
Louise"Prompt and friendly response, clear communication and suggestions."
Karen"Her perseverance to seek out times and flights best for me. Accessible for queries."
Tina Elizabeth"Natalia took the time to listen to us!"
Linda Mari"Vanessa realised I was stressed trying to get to London for the birth of a grandchild at a time when turmoil in the Middle East had made my arrangements redundant . She calmly stepped in, found an alternative flight that was budget friendly, arranged a hotel & seat selection and communicated clearly… basically saving the day."
Marcia"Very helpful"
Alan"Glen has planned trips for me before and he always gets back to me in a timely manner and advises me on my options."
Penny"Prompt response. Helpful. Solution oriented. Pleasure to deal with."
Keith"Monica is very efficient and her communication is awesome. She keeps us up to date with progress and is quick to call if anything requires clarification."
Karen"Efficient services, great at researching cost comparisons for us. Excellent at sourcing convenient flight times etc. Excellent general advise."
Mark & Annabel"The previous trip I booked with Natasha she’s very professional and always finds a good airline to fly with and reasonable prices"
Heath"Nicky made everything easy for me. I appreciate that very much"
Dolly"Melissa Duder is always very efficient and thorough in organising flights"
Gill"Responsive to all requests and great suggestions and opinions. Nothing was too much. Highly professional and knowledgeable"
Willem Johannes"Efficient, very helpful with ingormstin, organised, excellent communication and patient."
Pauline"We made an enquiry about a cruise and Liz had everything prepared when we called into see her."
Stephen"This is the second time Deepti has organised travel for me. She is very thorough, friendly, helpful and efficient."
Alison"Very helpful + informative"
Alex"Friendly. Helpful. Knowledgeable"
Wendy"Claire took the hassle out of organising our trip by finding what we needed and booking everything, all we had to do was pay for it!"
Sharon"Good service. Prompt in booking tickets. Good communication"
Hazel"She was very helpful and explained everything clearly. I was given good advice regarding flights and the cost"
Jennifer"Raelene is great to work with. She listens and wants to understand exactly what her clients are after. She is detailed, very friendly, personable and goes out of her way to make a holiday memorable."
Gavin and Petra"As always Anna is fun to deal with and so knowledgeable about destinations"
Trudy"Carly went above and beyond to sort my flights even searching possibilities after hours."
Mark"Tanya was friendly, informative and very professional when we made changes to our itinerary. So very helpful."
Jo & David"Prompt responses & super knowledgeable"
Karen"Kirsty gave 110% in getting us flights home when the airspace over Dubai was shut, she somehow got 3 of us on 3 flights all full to capacity"
Belinda"Tania is definitely very knowledgeable when it comes to travel. I've used her before and trust her 100%"
Marilyn"Sarah understood our emergency travel predicament owing to the Gulf crisis and was really helpful securing new flights really quickly."
Anne Doreen"Plenty of helpful advice"
Rosemary"Teri was great at booking our holiday - again! We appreciated that she was under pressure with what is going on in the world at the moment, but she still managed to find us a great holiday that we are really looking forward to. She has delivered exactly what we asked for and has made the whole process so easy."
Lea"I trust the information I'm given by Tanya. She knows what I like and has my interests and preferences as a priority."
Christine"I've always asked for Danny when booking my holidays he always spends a lot of time finding exactly what I've asked for."
Susan"Very professional gave advice on properties and resorts. Rather than us waiting offered to gather the information required and arranged for us to return later."
Keith"He is good, that’s why I keep coming back"
Shaz"She did not explore all the options and appeared to plan for her own convenience not ours."
Judith"She is always willing to match our needs. Michelle has been our travel agent for many year and I can highly recommend her to everyone"
Talet"Promp and delivered what i wanted"
John"Always happy with the service that Mel provides - helpful, detailed and friendly."
Karen"Tayla was communicative, informative & knowledge. She advised us of several options in regards to our planned holiday"
Desiree"Very prompt and efficient replies on a Sunday."
Glenda"I have had a great experience with Claire in the past when I arranged a trip to Japan 12 months or so ago. Going back to Claire was a no brainer and her experience and advice based on my trip criteria was second to none. Claire is very approachable and happy to take a phone call to quickly sort matters out, which is refreshing in today's world."
Jason"A Hugh call out toTeri for all your much appreciated help. Many thanks."
Norman"Brigitta is highly experienced and I have happily used her services for the past 15 years. She has been spot on with recommendations and has been able to assist with plan changes when needed."
Angela"She was very quick to respond and very helpful ensuring we had all the information we needed. She found us the best flight at such short notice and made sure everything made sense"
Erin"Very clear with options and the plane we will be flying to Australia."
Charles"Have emailed house of travel before about a deal and never got a response. Thought i would try them again and Georgia responded to my email and was very helpful when having to change dates and length of stay nothing was a problem."
Tineke"I’m a very nervous traveler/flyer. Carla made me feel at ease right away by listening to my needs, once I saw the schedule of flights it instantly made me so excited about my trip."
Amy"Hes friendly and very knowledgeable. He knows what you want and gets it."
Angela"Very knowledgeable and understanding of my requirements."
Lisa"Friendly, informative contact with Jo."
Jock"Anna is amazing at her job and always gets back to us promptly. She explains everything very clearly and is so helpful with any problems we have had with our trip. Will always use Anna and have never had a bad experience with any of the travel she has booked. She has worked so hard sorting outing our Middle East flights, thanks Anna, you are very much appreciated"
Kathy and Ian"Steve was very helpful organising our trip overseas giving us plenty of options to choose from. He was extremely helpful changing our flights because of the uprising in Iran and making us feel at ease."
Jeffrey"Friendly, very helpful, talked us through everything, highly recommend"
Martin"Linley was efficient, knowledgeable and very personable. She searched out several options for us and kept in touch throughout."
David"She took my information and created a package that saved us money..stress free for me"
Miranda"From first greeting we felt very comfortable with Brigitta her happy disposition and feeling she knows what she’s talking about offering all options available to us broad knowledge was excellent on all aspects of what we were wanting to experience on our trip her advice and confidence made us feel we happy with our decisions. Always keeping in touch with us So important nothing was a problem."
Selwyn"She remembers previous trips and was aware of my needs . Always looking for the most convenient flight and accommodation for me ."
Joanne"Very efficient and confident, knew what she was doing"
Elisabeth"Friendly, efficient and flexible service."
Lynne & John"Answered all our questions"
Glenn and Pip"did the quote really quick had us in her office same day and she had everything done and dusted same day great to deal with as usual have dealt with her several times and always the same great service"
PAULENE"We actually haven’t met Erica as she has been working for us via our daughter Aroha who is going to India which Erica organised . Erica has organised flights for Me and Aroha to France; than to Rome and an Idyllic Greek Cruise for me and my husband Bruce. So very much appreciated.Jean"
Bruce"Always, prompt, offer options, listens with clear communication."
Diane"Very helpful, gave lots of options very pleasant and friendly. Made me feel very comfortable"
Trudy"Good service and very helpful"
Mark"Brydie was friendly to engage with and readily available to answer any questions . The experience of setting up an itinerary ot travel with Brydie was pleasant and made easy with her expertise."
Ellen and Phil"We have used Pam for a number of years and she has always meet our expectations"
Grant and Kristine"We went into the office to help solve a Fiji family holiday we were planning for the upcoming school holidays. There was time pressure to get into the resorts or acomodation that we wanted and Tayla helped us to get what we wanted from the trip!"
Paul"mmm"
"very easy to deal with could not have found better"
Steven Alexander"Everything went smoothly"
David and Dot"From the moment I entered the office, Debra was helpful and communicated well in a friendly manner. The process of having my travel itinerary organised was very straightforward. Thank you."
Marie"An excellent level of knowledge and helpfulness."
David"Sarah spent her time and knowledge finding and booking our trip to South America. Nothing was a problem ,customer service was excellent."
Jennifer"Erica listens and just knows what we are looking for. Would recommend her to everyone. Very satisfied."
Raewyn"Waited 3 weeks to get an update."
Sonia"I have dealt with Chevonne before on my last trip and so I naturally went back to her as I was very happy with the way she had helped me before. Nothing was a problem."
Gail"Tim listened to what we wanted to do and put everything in place for us"
Brian"Anticipating potential disruption to flight schedules, Sarvannah contacted us about rebooking and managed to quickly re-route us away from disrupted areas."
Paul"She provided links to other trusted companies to assist us with booking of a family tour of Cambodia. Excellent services when we had come up with the overall dates."
Kerry"Impressed with her ability to look after our request after hours"
Nigel"Fast effective service as always"
Melanie"She was ease to talk to and looked for my best option"
Geoffrey"Kate was very transparent with all the details around the process of booking our trip. She was always very prompt at replying and was very thorough with communications with us."
Stephanie"Her enthusiasm and interest in our travels."
Kieran"She was prompt and helpful with responses to our enquires. She sent emails with several quotes and times which helped with our finial decision."
Beverley"Very personal in communication and extremely helpful. Will always contact direct not behind emails"
Sarah"Peter was AMAZING! In a very complicated situation with the events in the Middle East, Peter spent a long time finding me a solution to get back home to France and at a reasonable price. All went well and I arrived back on time. Many thanks once again Peter .. I owe you a beer; or two!"
David Ross"The total professionalism She has and speed to which she was able to answer our inquiry, book tickets and remember our family's seating arrangements children's names as well as provide good opinionated information on why we should choose what we did. Job all done in 10 mins."
Rick & Karen"She allways keeps us on track"
Neil"Very prompt action for a business trip to Chile."
Archibald"I went in with an outline of where I wanted to go and roughly when. Hayley was about to 'flesh out' the details in a very quick and efficient manner and taking on board what I wanted to do on my holiday. She was able to get me great prices on my air travel from my home town to my first destination and then on to my second destination and back home as well as the Trafalgar Tour I wanted to do."
Joanne"Nikki went out of her way to answer all our questions which was extremely helpful as Alister has never flown by himself before"
Alister"Good information and advice and prompt service. She dealt with all my queries and made things very easy for me."
Katherine"Very personable, knowledgeable and easy to deal with. Would defiantly use her again if i wan to do more travel after this."
Michael"Lisa efficiently found a solution to our family travel request at short notice, and on budget. great communication."
Roger"Patience and listening skills taking time to look at alternatives to meet our needs"
Michele"I went in straight off the street and wanted to know about a tour of China. Pam was magnificent full of knowledge, explained a trip she had done. So ended up booking one"
Yvonne Margaret"Dhawal is always a happy and helpful person ."
Peter"Very informative and prompt"
Carla Audrey Mary"Prompt efficient service. She listened to all our requirements and got us the best value for money."
Kerry"She listened to what we were wanting. Investigated the best deals. Gemma Pearcewas friendly and helpful"
Rebecca"She is friendly and got back to me promptly."
Leah"She's good with a sense of humour."
Mike"Anna gives fantastic advice as always, it's not just the flight options/hotels etc, but the personal knowledge she offers that makes planning the holiday easy and the right choices to be made."
Paul"Friendly and incredibly responsive. She clearly understood the brief and developed an amazing package that I didn't have to modify at all. She was responsive even after hours which I didn't expect."
Carolyn"Jo is always ready to listen and tries to get the best deal."
Penny"He always provides an itinerary in a timely manner & takes into consideration his client's needs & wishes."
Jillian"Nicky responded to my inquiry really quickly,took note of my needs and requests and accurately actioned them promptly."
Jane"She was great to deal with. I did change one flight due to not having enough time to get from flight to flight."
Allie"Chelsea booked our travel exactly as we requested, responded promptly to queries and communicated with us throughout the process."
Katie"Namrata always gives a perfectly detailed outline of an itinerary. I tell her basically what we want to do and she plans it all. She knows what type of accommodation we prefer and what we like doing."
Ronice"Angela always responds very quickly to my enquiries in a friendly and professional manner"
Karen and Brent"Very helpful and lovely person"
Karen"I liked the way Rachel talked as she worked the keyboard with flying fingers sorting out our best flights and connections. That way I could keep up with where she was going and what the best and most applicable deals were. Her communication skills were excellent. We weren't in the dark about anything. She listened to what we wanted / needed and put the time into achieving a pleasing result."
Robert & Kay"Was good having everything combined as a package deal, however, there is limited flexibility compared to booking without an agent."
Andrew"I dropped in to enquire about Alaska Cruises. Debra was polite respectful and provided all the information. She assured me that she will send all the details by email and as promised I received all the information. It was quick to make a decision and follow up with her. She was always available on the phone to answer our queries promptly. Very professional and friendly !"
Jacob"It was a very hassle free, super fast, peace of mind experience, as I needed a short notice booking due to world travel uncertainty. And I was still offered a good price and some flexibility."
Katrin"Understanding what we were trying to achieve on our trip"
Steven"Kristen is always professional and very knowledgeable about any destinations we would like to travel to. She provides a great service for HOT!"
Ngaire"She was warm and friendly, communicative and knowledgeable ."
Christine"Searched for the best possible return trip to UK for us at the best possible rate. Was very happy to modify the travel plan to suit our circumstances."
Colin"I dropped in, Pauline was available and found me a well priced flight, booked ..done and dusted in about 20 min. Very happy with such a speedy service"
Monika & Peter"Friendly and professional"
Gertrude"efficient friendly honest"
Sarah"Linley is knowledgeable, competent, and very helpful. She is friendly and easy to work with, and she responded quickly to my questions. Her support made the entire travel planning process smooth and straightforward. I would definitely recommend her services."
Antje"Very Talented And friendly Approach Toward us, definitely will see her again"
Rocco"Delivered exactly what was requested! Good communication."
Joy"Very helpful"
Lynette"Very friendly, professional and flexible person, really understanding the customer's situation, needs and preference. Very persistent in finding out the best alternative in a complex and difficult setting (Near East crisis)"
henning klaus erich"Great to deal with"
Colette"Very efficient and listens to the client. Knows and interprets client needs finding appropriate information"
Bryan"Rachel was attentive and listened to what I was after. She considered a range of options to suit time and cost for the trip."
Rachel"Halie is very friendly and capable and puts us at ease when we visit - she has helped us with our questions which is great as we are in the older generation and seem to have plenty- I am also struggling with a new computer which is Window 11 and taking a little time to come to terms with it so anything I am stuck with concerning our holidays I call on Halie"
Glenda"Super fast, no hassle very kind and was happy to add a request that I had forgotten."
Leah & Ian"Happy to change to a preffered flight"
Sandra"Helen was ready to listen to my travel requirements and organised my itinerary accordingly."
Jane"Super responsive and able to source great flight options for us."
Brendan"Answered all the relevant questions we had quickly"
Jackie"- Suggested different resort options - Suggested different dates/prices when I asked - quick responses (even outside of working hours) to confirm received emails"
Abby"Friendly, helpful and efficient communication with prompt replies. Also gave us options so we could get the best value for money."
Michelle Anne"Mel continues to come up with ideas for travel for us and is always enthusiastic. We have had 2 big overseas trips that Mel helped to arrange which we couldn't have done without her."
Karen"She so friendly and interested in our needs right from the get go, and very knowledgeable."
Sandra"She was very helpful and knowledgeable when we asked her questions about our trip"
Mrs Lambert"Erica knew what she was talking about and able to give us guidance."
Deborah"Happy person .found best dates with best prices"
Elizabeth"Adrienne understood what I needed. During the process I re thought some dates and Adrienne found flights that suited me. I didn't feel rushed and definitely felt that Adrienne did get the best flights for me."
Bettina"Promt replies great service knew what we wanted"
Sherryl"I called in they explained they were short staffed and flat out but still took the time to make my bookings on the spot."
Kevin"Very Helpful - remembered me from previous trips and knew what I wanted to achieve"
Annmaree"Prompt reply wurh our query, then able to quickly change travel dates when other party members changed theirs. Great phone communication. Arranged Travel/Health insurance with ease and had sent all documents plus allowed time for our questions. Friendly and very competent."
Anne Marie"Very efficient e Every we asked her to do was done. Very outgoing."
Carl"She made some great suggestions and helped us book hotels, flights etc around an existing jooking."
Kim & John"We have not completed our final travel arrangements yet but so far so good"
Matthew"Lesley understands my needs and allows to test various approaches. She finds the best solution and she does it fast and efficiently."
Svetlana"Carly is always professional and offers other solutions for our travel requirements. She is friendly and is genuinely interested in us as a client."
KathyLynne"Kim White was very helpful. She was just great in helping me access a seat on Air New Zealand so I could sit beside my friend who had booked her ticket months before. I was more than happy as she went out of her way to make sure I sat with my friend to the Cook Islands. I am not a confident traveller so I did appreciate all she did."
Raewyn"Pieta was very fast in finding flights for our trips. We are going to different countries firstly and then meeting up in Vietnam so she had to arrange the flights individually, and have us arriving around about the same time in Hanoi. She also found an internal flight for me which worked marvelously with these timings. We were happy with the price of these flights."
Marylin"Brydie knows exactly what I like when travelling. Even with the Trump war in Iran causing Emirates flights being cancelled, Brydie still manages to get me on QF thats almost full!"
Angela"Knowledge of Vietnam. Friendly and open to ideas"
Jimmy"good service, knowledge and advise"
Josephus"Great service. Friendly and personal service."
Helena"We have booked trips with Tracey before. She knows our preferences well and remembers us! Tracey is efficient and organised. She was very prompt getting back to us with suggestions. She listens!"
Anne"Helpful advice delivered in a friendly, pleasant manner. Liz has obvious experience with cruises and was therefore able to give advice on cruise and cabin choice which enhanced our overseas trip"
Sharon"She is able to preempt our requirements. Able to forecast potential problems in this challenging travel period."
Edmund"Fiona was very easy to work with, gave me good advice and suggestions, was prompt to respond to all contact and made the whole process simple."
Karen"Very helpful and quick to get back to me, even at short notice. Much appreciated!"
Samuel"Nicole was extremely helpful with organising our trip Nicole knew what we needed after us supplying her with the appropriate information"
Faye"Robyn was amazing. Such a great personality for the job. Excited, prompt and very knowledgeable"
Bernie & Brent"Accommodating, helpful and patient!"
Kerry"Friendly service, knowledgeable and she was so easy to talk to"
Helen"Sarah is our go-to for family and couple holidays. She has a great understanding of the needs of a family of near adult children and also that of a couple escaping the realities of parenting near adult children. Sarah listens to our needs and creates perfect holidays around what she has heard."
Helen"Having dealt with Alison over many years through organising our trips overseas, her knowledge and assistance is top class. Having to make adjustments to potential itineraries is no problem for her and always comes with additional suggestions where she sees we could get value"
Matt and Jos"Listened to what I wanted to do and made the perfect travel schedule"
Julie"Leanne has been easy to deal with and responsive to our probably mundane questions. Still a lot to do for our proposed trip and no doubt some curly questions."
Warren"Melissa was wonderful - she had my flights booked quickly. The whole process was very straightforward and easy. The fares I booked with Melissa were cheaper than what I had been going to book online, which was great. Melissa was excellent to deal with - friendly, approachable, and very professional. I highly recommend booking through House of Travel, and Melissa."
Carol"Easy to talk to, helped us so much we came into H.O.T unsure whether we would actually agree to anything had the backup of just doing things like last time and order through air nz but NIKKI was amazing, definitely sticking through her everytime now! :)"
Alyssa"She responded immediately with my travel plans and followed up my requests without any delay.. She’s also very friendly but professional"
Sue"Hannah was thorough and patient and gave us 3 quotes wish was much appreciated."
Lorraine"Lots of people to organise amazing"
Ms Cleverley"She is responsive, quick and efficient. And pleasant!"
Mary"Very helpful with my travel insurance."
Elizabeth"Great with replying and was very helpful when looking for different options. She was able to find a flight that suited me which was ideal"
Remy"Alison is very helpful and follows through."
Richard"Wendy was prompt with her replies and sourced the best deals that matched what I was wanting. She answered all my questions and helped me to feel secure during the whole process. Thanks Wendy!"
Lauren Jane"Sophie was extremely friendly, telling personal stories and personable. She made me feel at ease about booking my flights."
Jeanette"Quick & efficient service"
Vince and Valda"Prompt ,authoritative response to enquiry. Friendly but professional approach."
Edward Glyndwr"Mairead has been very helpful in dealing with my fairly complicated travel arrangements. I hope to meet her in person while I am staying with friends in Opua during my visit to New Zealand in May."
Elaine"My first time in Europe she listened to what I wanted planed it well."
Michelle Yvonne"She is such a delight to work with. Very accommodating and understanding"
Avon"Caitlin responded to our request promptly and provided a well-prepared package in an impressively short timeframe. Within half a day, she had gathered all the necessary details, assembled the package, and shared it with us. After payment, she quickly followed up to confirm all bookings. Her communication throughout the process was clear and efficient. Exceptional service. Thank you Caitlin"
Toni"Worked hard"
Andrew"Holly was very efficient and wasn't flustered when problems arose."
Trevor"Liz listened to what "WE" wanted out of a holiday and think she has definitely ticked all the boxes and more."
Leigh-anne"We were given alternatives and assistance with choosing the best tour for us"
Anne"Lovely lady very helpful altogether great"
Michael"Robyn listened to our request for international flights and specific requirements, made sound suggestions, and found us solutions that suited us well. What we got was not what we had expected, but better options at reasonable prices."
Alan"Nothing was a problem. Even when the airline cancelled our return flight Alison stepped in and had to rearrange our accommodation to match the new flight dates."
John"Outstanding service and knowledge"
Jamie"Erica was most helpful and promptly provided us with pricing and options for our enquiry"
Maxine"Hannah made our booking very easy.. she was very informative by making suggestions for our flights and accommodation as we are pensioners and not sure about booking it ourselves"
Lynette"He was very considerate and efficient. His manner makes it sways to communicate with."
Ronnie"Friendly and happy to please."
Barry"Erin is a pleasure to deal with. She booked our itinerary exactly as we asked and managed to get a further discount from a tour company, which of course is to our advantage."
Hope"Very helpfull, getting multiple quotes over different days, and ended up getting a better deal than I could directly from the airline and resort. Very impressed."
Rebecca"The whole process was smooth and easy. She gave many different options, keeping my wants and priorities central. When I realised we made a mistake after booking and paying, she very efficiently fixed the problem, putting my mind at ease."
Madison"Friendly, helpful service. Helping me with requests."
Barbara"Caprice has supported me in the past and recently with my travel arrangements and I find her knowledge and professionalism reassuring. With her caring and friendly nature Caprice is very approachable and is attentive to the small details that make travel achievable for me."
Marina"Lisa was just great, very knowledgeable and helpful."
Lindsay"Easy to talk to and understands what you’re trying to achieve"
Phil"Jason listened to what we wanted and came up with some great ideas for our trip. Very knowledgeable and helpful."
Michelle"Brent was very helpful with all the information and made sure I was getting exactly what I wanted!"
Madeline"She has organised several trips for us and always follows through and goes the extra mile."
Brian"I had a bad experience elsewhere (another House of Travel outlet). Monique was professional and her customer service was exceptional. She handled my booking in a very timely manner. She was a pleasure to deal with."
John"She was calm and assured, as she dealt with my requirements, looking for tge best deals on a long haul travel flight. Shepromised to get back to me quickly, when the site was down with possible flight options, which she did timeously."
Joan"Lovely to deal with, made booking flight very easy, lots of information about what was available"
Faye"We have worked with Megan before and she has been very helpful with both of our holidays. Our first trip booked through Megan had cancelled flights and delays to our trip but she automatically organised our accommodation, transfers, etc and kept us updated. When we decided to go on holiday again it was a no brainer that we would get Megan to organise it for us again."
Ella"Talita was always there from the start to conclusion of arranging everything"
Jason"She is always knowledgeable, helpful, friendly and goes over and above to get you the best deals. She is the best travel agent I've ever dealt with."
Pauline"Very helpful, no rush, very friendly"
Sue"Very pleasant persona, honest, reliable and efficient."
Diane"Always helpful and polite"
Ian"Professional and very considerate for my needs. Listened,and presented well . Gave me options."
Barbara"Dalwyn is so approachable and listened to what we needed. He sourced excellent fares for us and a much more user friendly route than the one we had researched, saving us a lot of time. He is very knowledgeable about the country we are travelling to and his suggestions were really helpful."
Angela & David"Helpful , cheerful, patient efficient , knowledgeable."
Lorraine"When we needed to vary the package holiday, Tania was so prompt in investigating what could be done and requoting, with various options to include a 5 th traveller. Quickly responded to any questions we had and went above and beyond informing us of UK passport rules when she found one traveller had once had a British Passport."
Judy"Cheryl is very quick to respond to options of cruise options. Is easy to get hold of and very thorough. My brother and his wife put me onto Cheryl, I definitely know why. Its because Cheryl is the best, fastest and professional and friendly to deal with. 10 out of 10."
Deborah"She seemed very knowledgeable about the services being offered, and suggested better alternatives to the ones I was thinking of."
Vernon"Friendly and professional service."
Jenny"Natasha was delightful to deal with, and gave clear and useful guidance based on our hopes. We gave her a complicated itinerary which she has packaged up into doable chunks."
Nicholas"mm"
"Every holiday we have Talita do our bookings the service she provides is prompt, efficient and stress free. She makes us feel like we are friends."
John"super kind and friendly. Liz couldn't get our original booking but spent the time to arrange a better one that suited us all"
Denise"Nicky is professional and a straight talker, she always makes sure you know where you stand re prices and availability, and works hard to get a good deal."
Teresa"Very helpful"
Karen Sadie"Helpful and knowledgeable"
Vivienne"Found Emma to be up front and knew what and where without a lot of hassle,plus very presentable"
Ian Paul"Ranee was been super helpful and very knowledgeable, me maing changes etc has not been a problem"
Melanie"Listened and carried through on my requests"
Jeanette"Tania was prompt, she got back to me quickly and got a quote and travel together as i had asked. There was a minor fix required for accomodtion to match our flights but all fixed quickly and everything sorted for us. Tania is well travelled and knows a lot about accommodation and the best places to go according to your needs."
Joanne"Buzz was incredibly helpful and knew everything about our Rarotonga trip. I cannot recommend this travel agent enough!"
Oscar"We had a meeting with Nicole and told her what we wanted to do. She listened to everything we talked about and within 24 hrs had emailed through options for us."
Ruth"Emmie was good to talk to and had no problems with putting our choices into reality. She was quick to tweak any changes and has provided us with options for when we arrive at our destination. I would certainly return for future travel."
Gail"Angela was so helpful and obliging. As I haven't really traveled much at all and this is the biggest flight ever, I'm a little apprehensive. Angelas expertise was invaluable and now feel at ease knowing I am well looked after, so I would highly recommend her and her services. AAA+++"
Angela"Nicky really thought about the needs of our family and tailored our holiday perfectly to suit everyone. We really like how she proposed an itinerary that she thought would be alright for us, but then found another itinerary that was absolutely perfect. The ease of the whole process was greatly appreciated, especially as we left it so late to get the itinerary we wanted. Thanks so much Nicky! So professional and so personable."
Wendy"Quickly understood our travel needs and came up with a realistic proposal. She quite obviously new the subject matter very well and managed the whole process in a calm and logical way."
Gregory"As usual she got back to me as soon as I emailed her and we had the travel options the next day, even with my husband changing his mind several times."
Krystine"Her service is wonderful. She is extremely informative which helped to simplfy our choices"
Dianna"She was knowledgeable and helpful. This gave us confidence in having chosen an agent over booking ourselves."
Annette Joanne"Ellie is extremely helpful and very knowledgeable we would certainly use her again for our next travel."
George"Prompt, personable service received from Nicci Smith"
Dianna"He listens and adapts his recommendations with each question and feedback given ."
Mark"Within 24 hours of submitting a request we had an itinerary for travel to Europe that catered for all our requests as well as useful suggestions."
Angus"I have known Sarah as my travel agent since 2018 when I retired here in Matamata. In that time I have had 4 out of 5 overseas trips organized by Sarah, who is very calm and a lovely person, a delight to deal with. i"
Mark"Alicia worked hard to secure the right flights at the best price for us. Her attitude of nothing is a problem is a point of difference."
Craig"Very efficient and pleasant to deal with."
Maryanne"Cody is just very good at what he does, and he does it in a professional and courteous manner."
Paul"Erin is very knowledgeable, friendly and approachable, and gave us good advice and travel tips. Very efficient service (with a smile!)."
Philip Edgar"Found her very helpful . And good advice.."
Michael"Jay was very helpful with what we needed with accomodation in Brisbane and ideas what we could do around Brisbane .he was very friendly much appreciated his ideas."
Donna"She made booking our first whanau over seas trip a dream and I really appreciated her help."
Tinks"Very friendly and helpful"
Donna"Harrie is our go to for our holidays, he helps us plan & suggests things that we might like better. He is professional & gets back to us quickly."
Toni"Greeting me as soon as I arrived for my appointment Very helpful with options for accommodation Keeping in touch by email Very happy with my experience first time at House of Travel"
Deborah"Previous successful dealings with Mairead and again she came up trumps with a great deal for me"
Ann"Tori listened to our wishes and came up with a great plan."
Andrew & Julia"Prompt efficient service. Able to deal with my issues. Made me feel confident in her ability. Met all expectations."
Nancy"Anna had sorted flight options and was very helpful and thorough."
Lisa"quick initial reply and quick to answer any questions we had"
Adele"She made us feel listened too , and had helpful suggestions. Also the continuity when Kate took over as Rachael was away was excellent."
Paul"Paul is always responsive and listens to your needs"
Stephen"Prompt response consistently. Different options discussed. Listened to needs and concerns and worked through them responsively. Helped with seating and what options were available. Has continued after the booking to be available for any additional support or other bookings needed to support the trip."
Claire"Laura considered the age of Hayley travelling alone, worked on the best option arriving at airports less overwhelming and still kept within her budget. She provided a quote quickly and looked after all the travel requirements for the trip."
Hayley Rose"Easy to deal with and put up with me trying different things from different angles. I can be annoying sometimes."
Trudy"Sorted out with minimum of fuss. Good price for given Flight."
John"Nerida listened and provided options within the peramaters I wanted. Giving choices was appreciated."
Pauline"Quick responses, well communicated correspondence and phone calls too, happy to swap and change as we came up with new return dates, etc. Pleasant to deal with. Diligent in re to our oversized travelling bike bags and making sure all is aligned with the Emirate Airlines."
Petra"Dhawal has put together holidays for us before."
David"Linley is the perfect agent. Fast, efficient, fun, friendly, listens attentively, never makes you feel rushed, knows everything. A delight to work with."
Vicki"Quick to respond, detailed itinerary. Booked what we asled.polite and helpful."
Jill"Tiff was friendly and helpful. She was not pushy and waited until we were ready to go ahead. Tiff helped me through the paperwork."
Judith"Tayla sorted out just what i asked for, great communication, with me being in the uk."
martin"Anna was very friendly and helpful in all aspects."
Malcolm"Found her to be very helpful..gave us several options was very personable and was able to answer any queries promptly."
Louise"Patience and persistance with a smile!"
Alison Beverley"Jazmin is so easy to deal with, friendly and outgoing quick to suggest options that she thinks we might like and enjoy."
Kevin"I find Sam to be knowledgeable, quick and thoughtful"
Mary"Oliver was fluent in the advice he gave me so that I could get a cheaper flight."
Sandra"Prompt communication and proactive"
Elizabeth"Trudy always gives us amazing options, some of which we wouldn't have thought of but have also saved us money."
Angela"Outstanding and fast itinerary booked. Always such an easy and enjoyable experience with Catherine. Such a pleasure to work with ."
Penny"Jen always provides prompt and efficient service. She is friendly and helpful."
Julie"Kate was very helpful in arranging our next holiday."
Carolyn"Very approachable, professional and efficent."
Penelope"Came back quickly and had understood the instructions clearly."
Julie"Very available face to face and digitally. Responses to any queries have been very prompt thus far."
Gael"Efficient helpful. Natural easy manner. Nice to talk to."
Edward"Paul handled every detail professionally and made the process effortless."
Nan"Toni is amazing, I gave her an extremely vague plan and she picked it all up and brought it all together with ease! Her help has been so essential and my trip wouldn’t be happening so easily if it wasn’t for her."
Ruby"Very thorough. Clear communication"
Sarah Fiona"Maree communicated well with us and sorted our travel plans with a professional attitude"
Alison"Sally is always happy to go the ‘extra mile’ to ensure the booking is completely what we want."
Vicky"Maia was professional, knowledgeable, efficient and very understanding of our needs."
Dawn"Nicki is warm & friendly , she replies promptly with all details necessary. She has organised my travel in the past & has always done an excellent job. I trust her to look after my travel plans."
Sherrill"Friendly and prompt at getting everything sorted for us. Nothing was a problem! Thank you Jay"
Kelly"Excellent, despite having to work from home she called us and then very quickly had an itinerary sent to us. She is efficient, knowledgeable and friendly . We have used Carly before and would certainly use her skills again."
Jude"I have used Rachel several times before,and trust she gets the best flights available for us.I like them all to be connecting."
Sandra"A friend referred us to Brigitte and she is the best. Brilliant listener. Well travelled. Easy to relate to. Can give great advice and suggestions. Always happy to make changes. Highly recommend."
Mary"Because she always gives us exactly what we want despite all the problems we throw at her regarding flight times etc et"
Anne"Made appointment to chat about a family holiday in 2027. It was Rochelle first day back from a trip and there was a Hot Function that night, knowing that we were to outline our trip so she could sort out later. To our surprise Rochelle was making calls, by the time we left it was sorted just waiting for a few details l had to supply. A couple of hours later it was all completed."
Terrence"She was very responsive and friendly"
Amy Leigh"Kind, friendly and helpful. Laila found flights that landed at better times and explained details about the travel well."
Joy Thelma"This was something that was way out of my comfort zone. Kirsty listened to my story and what I wanted to do and hoped to achieve. She also not only helped us find what suited but offered up options and ideas we didn’t even think of. So very grateful to her and we are very much looking forward to our first adventure."
Hana Morehu"Gemma is always available & very efficient"
Denise"Walked in off the street, no appointment and came out very happy to have our holiday to Noosa & Sydney completely booked. Celia went above and beyond to have everything connecting. Wonderful service. Thank you Celia, you made it seem so easy."
Judith"familiarity! Cheryl knows what I want Always a quick response and she is happy to make changes as required"
William"Very helpful, nothing was too much for her"
Robyne"Josephine was very patient with our queries & questions. She understand our disappointment in missing out on a couple of previous options and never gave up on helping us get to our destination."
Suzanne Bernadette"Courtney was efficient and knowledgeable. She was able to answer all our questions and made everything feel stress free"
Kathleen Winifred"Justine communicates well and is prompt with requests. It was via email."
Barbara"Knowledgeable, friendly and efficient"
John"Lovely person and good outcome"
Tina"easy to deal with"
Andrew"Jasmine was amazing looking for flights for our family holiday, she listened to what we wanted and got us the best deals."
Emily"She found us good flights and good lay overs and catered to our specific situation, but the booking system was not so easy for first time customers"
Cassia"Responded quickly after she was assigned to me. Was courteous in her communication and came up with great options first time round."
Garry"Karen is very professional and very knowledgeable in her work as well as being very relaxed and easy to work with in trip planning"
Earle"She replied promptly to my emails, and ensured I had all the relevant information to make the best decision. Kim made the process easy"
Vanessa"We have found Reuben to be very knowledgeable and welcoming to our travel bookings"
Royce"Bridget was prompt with communication, plus she was awesome with helping with suggestions for our trip, she obviously did a lot of research with finding economical options for us. Also she was helpful with information to help our daughter traveling with us."
Lynette"Very efficient and knowledgeable"
Kingsley"He did everything for me. Gave me options, and nothing was a problem. He was very helpful and most of all patient with me."
Rachel"Suzanne was incredibly professional and knowledgeable. She was able to answer any question I had regarding travel overseas. I left feeling like i was in good hands."
Lauren"I don't travel o/seas much but whether it's short or long, it works well for me."
Lynnette"Robbie is very easy to talk to and just does it as if it needs fixed now"
Russell"We liked the way she handled our inquiry. Amy went through all of the relevant options and followed up by email to give time to consider what was being offered"
Owen"Quick response to my enquiry came up with 2 options to look at and gave good information ??"
Graham"Brendon is so enthusiastic about travel and destinations. His experience is invaluable"
Gaile"She always finds us really good deals with flights. She gives us a few options to choose from which is great."
Nicole"She was extremely friendly and welcoming. She could easily explain my options to me, and promptly organised our airfares."
Paul"Courtney was very approachable from my first visit to Branch, as first time Island travellers she listened to my thoughts and her knowledge was very helpful to recommend where to stay and booked our holiday to suit our needs. Can't wait to go now"
Elizabeth"He was very friendly patient and organised the tour as quickly as possible"
Sigrid"Erin was friendly, she was able to put together an itinerary very quickly That was very much appreciated"
Bill"She answered all questions I had ..she helped set up my payment plan on my phone and im sure she will do the rest of our bookings how It needs to go"
Yvonne"PAM HAS BEEN VERY HELPFULLIN SORTING OUR HOLIDAY, VERY FRENDLY AND HAPPY TO SORTOUT ANY PROBLUMS"
Janice"Rebekah was very professional and helpful."
Brigitte"Great communication from Kelsey via email which I could answer at my leisure, within booking timeframes of course. She listened to what I was wanting and actioned promptly sending an updated booking information with balances required and by when."
Shona"I have not yet picked up my travel documents let alone completed my trip, so I haven't been able to award "full marks". However I can say that Vicki gave me timely and efficient service. She listened and understood my needs."
Catherine"Understands your needs very patient too"
Kumar"Organized our trip on the day and emailed the information that day. Really efficient and helpful"
Wendy"She has initiative. She knew I wanted to book to go Tonga and she let me know when the sale was on."
Lili"Emma has always been good, and she sorted out the scheduling option that I could not do from the Air NZ App"
Michael"Very quick in getting back to me with my questions to a holiday and putting a package together."
Angelena"Prompt action and replies. Went the extra mile to get the best deal. Slightly downgraded more to do with HOT travel system as she was unable to book me on a flight I requested on an unusual sirline"
Heather"Angela, take care of her customers as if we are her family. I love the way she always offer you the best deal, with the best options and does is so timely."
Suzet"Always goes the extra mile.never ever any complaints."
Pat"Graham is always on the ball and has everything under control"
Robert"Molly handled all of my queries fully."
John"As usual Danielle was helpfull and efficient with providing options for our holiday."
Greg"She was easy to talk to we told her what we wanted to do. Kelly set it all up with time to do it all"
Michael"Lisa listens to us, then searches for the best flights, hotels etc."
Ann"Paul was great to deal with. Listened to what I said and got it right. Very fast with replying."
Coralie"I was with Tania in Ellerslie - not Onehunga! Tania was knowledgeable and took into account my preference/s."
Joyce"Emma is a very confident and professional person on your team. She presented my request for the south pacific cruise on Anthem of the sea's perfectly with no shortage of information. I'm impressed."
Russell"Quick and fast service provided - that's what your wanting is to be provided on the spot easy access and services flights etc"
Miriam"Pleasant and friendly. Quick to respond to queries. Knowledgeable and helpful with planning our trip."
Karen"Very knowledgeable Helpful Quick response Easy to deal with Flexible - giving options and making suggestions"
Douglas"Anna was very responsive to my email request - sent an automatic reply saying she would get back to me soon and she did just that. And she came up with some options and was very clear in her communications with me about what was needed on my part."
Anne"We went in knowing the country of where we wanted to go to and were given awesomr choices for all travel and accommodation. Even when I missed off airport numbers etc it was no hassle"
Deborah"Jason has been our travel agent for over 20 years. He always goes the extra mile and is extremely patient. We are very happy with the service we have received over the years."
David"Researched flights well Assisted with multiple sources of payment( Airpoints,ASB points etc Provided good hard copy of travel details."
Anne & David"Deepti was absolutely fantastic to deal with from start to finish. She was friendly, professional, and incredibly responsive throughout the whole process. Nothing felt like too much trouble, and she made everything easy and stress-free for us."
Ananda"Sarah was amazing right from the start. She knew what I wanted and created the perfect itinerary. Nothing was a problem. Sarah is very calm and lovely to work with."
Melanie"I've had Cody sort several trips now he is very good at his job very positive fun to do business with he's my go to man"
Brian"Responsiveness and clarity of communication"
Rodney"Olivia communicated clearly and responded in a timely manner to a few requests to modify our itinerary until we got it just right."
Dale"I struggled to get the flights i wanted online. Nicki at HOT could see how tricky this was but was able to get the bookings I wanted with 30 minutes, She was also able to offer good advice on seating and hotel accommodations."
Helen"Kelly-Ann had excellent prompt communication and made our booking experience amazing. She is always happy to look at several options and gives us helpful, informed, up-to-date advice to help us make the most of our travel."
Saeran"Kim, was very responsive, always answering our queries and adjusting our itinerary as required."
Carl"Friendliness and her ability to listen to what we needed and find a solution"
Julie Maree"Very efficient with my poor insuctions, but close to what I wanted, have now changed some dates to suit my partners wishes and have emailed the changes if possible cheers Cherie Watkins."
Cherie and Dale"Tiff communicated and listened well. She was pleasant, enthusiastic, knowledgeable and helpful. She came up with a good basic travel plan and then altered it after recieving our feedback. She answered all our questions then together we came up with a plan that our family is very happy with. We are really looking forward to our holiday."
Murray"Monique was patient, friendly, informed and nothing seemed to b a problem. I found her very easy to deal with and she was very likeable too"
Johanna Mary"Friendly and comprehensive response to our request, and great effort to get our trip organised."
Christiaan"Very helpful advice,very friendly and knowledgeable. Savannahs was able to answer all of our queries and went out of her way to be helpful."
Cheryl"He was very friendly and efficient. Our bookings for airfares and accommodation were completed in a very short time."
Brya"Nothing was a problem for her. I was very specific with what I was looking for and she did everything she could to make our trip happen how we wanted. Djana was full of knowledge about where we would be staying which helped greatly"
Leannah"Listened to what I wanted to do and absolutely nailed it the first time. Also found the best deals for flights and tours. A Very informed and knowledgeable agent"
Sandra Leigh Florence"She was very helpful with my enquiry"
Elaine"Very pleasant and accommodating with booking and accommodation options. A pleasure to deal with. Will book again through her."
Mary"Kylie made booking our first family overseas trip hassle free. She was welcoming, friendly & helped with all the little details needed when travelling with an infant."
Jemma"Pieta is always thoughtful in her assistance. She ensures she is clear on what our wishes are do ahe can provide exactly what we want/need."
Joanne"Lisa was very patient and professional in assisting us with our holiday booking as we changed our minds on certain aspects several times."
Gary"took a little while to get to the right selections but we now have what was requested ."
Stephen"She was very prompt and help me in every way to a holiday I wanted"
Marion"I just walked in off the street - Sandy was obviously working on something else - she very quickly hid those screens and attended to my query. She came up with what I thought was a very good value for the flights required. Also sorted our rental car. Very efficient !"
Alan"Very efficient - got back to me quickly, and any changes that we made were dealt with immediately."
Kate"We have worked with Lisa for a couple of years now, this being our 3rd trip. She has always been prompt with her replies and helpful with suggestions on travel options. We will never book with anyone else."
Patricia"Correspondence easy"
Karen"Did what we expected"
Robert"Prompt quotes and response to emails"
Bruce"She was so helpful and easy to talk to . Got us where we wanted to go and good deals . We will be dealing with Jessica in the future."
Cherrie"Active listener who always offers valuable options"
Judith"Shane was very professional and handled our booking easily."
Frits"Very prompt with emails especially as I had quite a few requests. She always responded quickly and thoroughly with lots of helpful options and suggestions."
Shannon"Jan is amazing. She listens, suggests and then provides."
Jacqui"She was very helpful and polite, answered all our queries.."
Catherine"Knowledge about travelling"
Kerry"chloe was very good, took all the stress out of booking our trip to europe"
Marjorie"Fiona was easy to deal with. She listened to all my needs and came back with the best options to suit me and my family."
Teresa"Emailed back straight away and sorted our accommodation at a good price and in a great location"
Mark"Checked out our information we had found on line for the package detail we chose. A bit of time was spend on finding out flights and accommodation but all solved, very happy with the out come."
Bruce"He was very friendly and helpful. His feedback was prompt and clear."
Juanne"The team at Northlink helped us with all our needs and in our budget so professional and successful time there to be booked and paid for all in the same day"
Nicola"Prompt and helpful service. Erica always sorts our particular requests very efficiently. We highly recommend her for all travel needs."
Vivien"I just feel that when travelling, I have specific requirements including what aircraft I like to fly, what route I like to take and which class I prefer, Laila listened to all of these requests, didn’t judge, just catered as best she could."
Damon & Pauline"Had our travel sorted before we arrived making the experience straightforward quick and easy."
Randall"Glen researched options for us that we wouldn't have done ourselves via internet search. He acted promptly and was very helpful."
Kirsty"After talking to Nikki for just a little while, she perfectly understood my idea of the perfect holiday. She is very experienced—I truly felt it. I felt relaxed and confident with her advice."
Paula Daniela"Prompt responses. Providing multiple options on fares and flights. Quick finalisation. Customer satisfaction."
George"I have dealt with Claire in previous years going back pre covid and then lost contact during covid times . It was great to finally catchup again. I consider Claire is a great asset to any business ,as a front of house person Claire is very professional."
Maurice"She went the extra mile to find us the best price for our trip. Nothing was too much trouble."
Frank"Sam is very efficient and he has great knowledge. He was able to take us confidently through a number of options that we were considering. Sam listened to our questions and answered with well considered replies, often offering alternatives. Sams knowledge of airlines and their routes enabled us to select the best options for us when flying. The insurance policy that Sam offered has given us everything we need for our trip. His knowledge of our destination was helpful for our planning."
Sue"I don't have time to research holidays, and Vic delivered a great holiday that I was after, based on a simple email request to her."
Jon"Better service and great communication regarding our booking. Very knowledgeable and efficient with her role"
Atalani"I have dealt with Megan twice before, she remembers all my requirements and efficiently makes all my arrangements. I can't thank her enough for making my holiday arrangements so quickly.and most important, worry free for me."
Sharon"Great Product Knowledge. Attention to detail. Excellent Communication. Sense of Humour. Great Ambassador for the Brand."
Peter"Efficient got back to me quickly with all the details I needed to know"
Rosemary"Tracey is approachable friendly and knowledgable and professional"
Karen"Jordi was friendly, helpfull and very patient with us as older clients."
Catherine"Friendly and efficient service."
Ann"Friendly but not pressing at all felt like she wanted us to get the best deal."
Emma"I enquired about a deal with your company, and she emailed back very quickly with rough estimate and price."
Laura"The whole booking was made on line and done very efficiently"
Julie"I have booked with Kelly before and very happy"
Carolyn"Alana saw me at very short notice, really listened to what I wanted and absodelivered in a short time frame. There was no pressure and a willingness to e flexible and give more options."
Christine"Courtney was very efficient and got back straight away answering my questions. It took no time in gathering all my information for the trip. I would highly recommend her for all your travel arrangements"
Gillian"Tracey is always very helpful with booking our holiday."
Lynette"She has a wealth of knowledge & experience which she is happy to share"
Donald & Julie"Everything was completed at very short notice with a great feedback on flights available"
Michael"she was polite and helpful"
Rodney"Nothing is a problem - friendly, responsive and great to deal with. Claire makes whole process easy!"
Paul"Kimberley was fantastic in organizing our holiday, and answered all.of my questions and requests with patience. She was so polite and knowledgeable."
Sharon"Nicky was very friendly, prompt and efficient. She got back to us when she said she would and nothing was too much trouble for her. Very happy indeed"
Carolyn"Easy to talk with, and finding the accommodation that suited us. All flights dates the whole package"
Teresa"Charlotte got back to us really quickly with a deal that fitted our timeline & budget. It was all done & dusted in a day!"
Wayne"She was very polite and professional down to earth and gave us some good advice for our travels ."
John"She was very helpful as it’s been two years since I last went to the UK and I now have had to get a UK passport. She also emailed a lot of useful information to me."
Sheila"Maia was 100%. Quick efficient best response we have had ever. Certainly will be using her in the future"
Fay & Brent"Donna is always most helpful, patient and respectful."
Barbara"Responsive to questions, knowledgeable about travel bookings, offered insights and information readily. Couldn't ask for better support."
Lauren"I emailed Tanya about a deal I had seen on HOTs website at 4.15pm Tuesday and at 9.30pm that night Tanya had put together a travel recommendation for us that was perfect!"
Suzie and Alan"Tessa was pleasant and dealt with my enquiry promptly, advising the time-frame in which she would get back to me, updated me as to the progress later that day and confirmed the details the following day as promised."
Jacqueline"mADISON WAS ALERT TO WHAT MOST INTERESTED ME. AND PLANNED MY HOLIDAY ACCORDINGLY."
Sandra"She was prompt, kind, flexible with my changing arrangements, and a super clear communicator. She took on my complicated travel arrangements with ease."
Jenny"I rung him once, told him what we wanted, later that day, he sent me the hotel he thought I was wanting, next day the quote was in my inbox, checked a couple of queries, they were all goi, next day I paid for it. Can't believe how quick the process was and brilliant service"
Ingrid"We have work with Rachel several times booking trips and we've found her very helpful answering questions about accommodation and it's always nice to have the same person"
Donna"stacy was very helpful and her knowledge of the travel industry made it easy for me to have my requiremets sorted. she alsio communicate with my daughter to ensure that everything had been covered."
Margaret"Laura listened, understood, and booked what we asked for.9"
Pamela"Kelly was very helpful. Very impressed with the service provided."
Sandra"Very friendly, helpful and super efficient. Always gets the details spot on. We never go anywhere else."
Ann"Very friendly. Has done the trip herself. My Ade sure we got everything we wanted. Made it so easy."
Diane"Emailed back quickly and did everything I asked. Easy to communicate and got paper work back quickly"
Leana"She knew we were looking at two options, but didn't try to talk us into her suggestions. When we discounted our other option, we went back to Hayley and she put the holiday all together for us. Lovely lady. ????"
Sue & John"Raelene was super helpful and really informative and the whole experience was hassle free and I'd have no problems at all recommending Raelene and the team at house of travel to anyone"
Nathanael Thomas Lynn"Megan was very friendly and helpful. She was very friendly and we didn’t feel rushed and explained things very well"
Kevin"Very quick response with with the exact dates and flights I wanted. Spelt my name incorrectly a couple of times but otherwise great service."
Michael"very efficient and friendly was a pleasure to work with her"
Beryl"Jo's expertise and knowledge in the travel world is exceptional. She is always willing to help in arranging small trips as well as longer adventures."
Sandra"Bonnie listened to our request and did her best to achieve it."
Shirley"Speed of response, knowledge of cruising, friendly approach."
Jane"Very helpful and nothing was a problem, listen to my requirements and followed through"
Karon"She certainly looked into all possibilities especially when we were trying to use our Krisflyer points"
Ann"Very helpful and responsive, quick turn around and nothing was a bother"
Jennifer"Very friendly, most helpful, efficient and patient. Met all my travel requirements and requests re accommodation, flights, travel dates etc. Most impressed."
Edward"very welcoming and informative , pleasure to deal with."
David Raymond"She was knowledgeable and patient with dealing with three of us."
Mary Lou"Great communication from James all the way through our travel arrangements - dealing with 5 of us"
Frances"Debra Lee is so welcoming, she listens to what we are wanting and goes the extra mile to ensure we get the best deal, with options suggested, if interested. Meeting with Debra Lee is always enjoyable. She has a great personality conducive to travel, ensuring we go away very happy with the bookings decided upon."
Roger"We had a flight cancellation on a Sunday night for Monday morning. Trudy willingly, late in the evening rebooked so as to get to the destination on time.we were most grateful."
Garry & Sarah"Megan was able to find flights needed for us to have two stopovers in our desired cities which I had struggled to do on my own and are very happy with the price. Can’t wait for our trip."
Laura"She was so good at offering the best options to suit my accommodation lovely her offering to do a great itinerary print out"
Marilyn"We have used Courtney before and she always looks after us really well . Very helpful"
Gwen"Very efficient got the job done as wanted and as quick as possible"
Ray & Joyce"from the moment I walked through the door Tracy made me feel my enquiry was important to her. She has continued to be kind, helpful and patient. As someone who until the last couple of years has always done my own travel arrangements, this has been without doubt the best service I have received."
Sue"Vanessa provided prompt & efficient service. Our holiday plans were sorted quickly."
Robin & Wyn"Emma has been my travel agent of choice for a couple of years now and we have an excellent rapport with regards to my travel requirements. Emma and H.O.T. TIMARU are highly recommended by me to all my travelling friends and acquaintances."
Keith"Good response time to queries, and gave great suggestions."
Leigh"Very easy to deal with. One phone call and email it was all sorted. Popped into the branch confirmed everything paid. Very good knowledge and service"
Colin"Was really helpful"
Peter"Charlotte is amazing! So great to deal with. I was trying to look at all the various options myself and getting so confused and she made the whole process so easy and stress free"
Melissa"Great communication and provided suggestions that worked in our budget and timeframes."
Nigel"She was so helpful, very quick to get appropriate info to us,she was Amazing!!"
Maria"Takes the time to listen to your travel needs and comes back with different options that are in line with your requests"
Grant and Joy"Laura was very efficient, I called and explained my travel details and within a few minutes the emailed quote came through. Went in to see her and booking was done. All in one day."
Louise"Well when my cousin and I walked into branch Clare greeted us and she was very punctual with organizing our trip to Australia and was very helpful and I would use House of Travel when ever I travel overseas."
Joseph"She supplied all information I asked for along with other suggestions"
Donald"She always goes the extra mile to help."
Fiona"Organised our trip with a tour extremely efficiently. Answered all our questions very promptly, informing us of different options and price differences. Expected it to take a lot longer to get our itinerary together, we are very happy with the results"
Jillian"Carla was able to book exactly what I wanted at a cheaper price than what I saw in the princess cruises website, with a cabin in a better position on the ship"
Jacqueline"Good communication. Friendly helpful service"
Lisa"Emily was very efficient, excellent and timely communication, listened carefully to our requirements"
Pete & Julie"She was great and very prompt in her dealings with me."
Lynette"Nicky was a great help, coordinated multiple families and provided really useful advice on our bookings."
Angela"Laura listened and understood what we required, she very quickly arranged what was needed, all with a lovely smile and excitement for our trip."
Susan"Seems to be doing what I want."
Brenda"She is proactive. Keeps in touch. Goes the extra mile. Is so easy to deal with"
Robin"Deepti made all of my travel arrangements very easy of me. Deepti always followed up with email and always answered her phone when I called which I appreciated."
Clare"Extremely quick replies to enquiries and gave good advice. Was receptive and open to our ideas and suggestions. Lovely to deal with."
Rachel"Nothing was a problem, I found it really easy and relaxing and she did all the things with all my hideous stipulations due to partner having tricky to negotiate cancer issues, couldn't have been bothered to book this fabulous time away unless Brydie did everything ????????"
Cherye"Quick replies with flights and accom options. Clear answers to queries about Airpoint use and pros/cons in my scenario. Easily managed booking via email but also called me with an important change affecting booking which ensured I didn’t miss email and hence payment window. Very organised and professional."
Kelly"Great communication & quick response"
Barry"Paul put together an itinerary promptly taking into account the places we wanted to visit and our ideas. Booked promptly once we gave the go ahead."
Juliet"Cody is always respect full. he listens to what I want out of travel. most of all he is patient with the elderly and takes time to understand my requirements. I cannot fault Cody. nothing is too much trouble . as I asked for my travel dates to be moved he obliged with a smile. I have already recommended him to my friends and they have used his services. He is an asset to your company and will go far, if given the opportunity."
Valerie"Attention to detail and swift communication"
Julie & Owen"We found her very helpful with bookings and suggestions on various sites to visit. Also helpful with accommodation advice."
Priscilla"Very helpful and pleasant at working our requirements."
Edgar"She listened to what I wanted and very efficiently found options. I’d tried to do my own online booking but had questions which made it difficult to choose. Trudy could respond to those questions"
Silke"Oliver makes our travel so much easier, nothing is ever a problem, thats why we keep coming back"
Garrick"Very cheerful and efficient young lady to deal with."
Mike"I just walked in off the street, she was so welcoming and friendly treated me as if I was someone she knew. Took accurate details of the trip I was planning to the UK and after a few other questions, I left the store. Within a few hours she had emailed me several options, one of which I had selected by the end of the day and had paid in full by the next day."
Barbara"Knew her stuff- quick to respond to queries. Pleasant manner."
Diane"She was very friendly, efficient, easy to deal with"
Alison"Stacey is always professional, friendly and vey knowledgeable. We enjoy planned our holidays with her and the team at Northlink HOT"
Robert"Knowledge & friendliness"
David and Sue"She has been fantastic by guiding us through organising a trip to Africa, suggesting areas that are best to vist and modes of transport to avoid"
Scott"Tiff is so helpful and extremely responsive. She has great ideas and I felt like she knew exactly what our family would need."
Elysia"I received a very quick response to my enquiries and Claire was very helpful with all the changes I wanted to make."
Lucy"I had to change plans a number of times and she always very accommodating and quick to respond"
Amanda"Very professional and friendly. Very knowledgeable about the experiences and tours available for countries we would like to visit"
Brigitte"Sarah is very approachable, knowlegable and very efficient."
Jan"I have had very good experience with Dennis sorting out my trips. He goes the extra mile and is very in tune with the needs of the customer. Excellent service and keeps me informed. Travelling is made easy when Dennis organises the iteniary"
Jan"Excellent service. Prompt, accurate,& very pleasant. A great first experience using a travel agent."
Ian"Sarah has never ever let us down"
Russell"Theresa is always so helpful and is working very hard to accomodate all my requests. She is also extremely knowledgeable in regards to all things travel"
Kerstin"Jakilene is like a friend to us helps us in every way she can. She is special. Nothing is a problem to her. Us oldies love her support and encouragement .. Thank you Jakilene your?? All the staff are freindly and welcoming."
Murray and Gwenda"Answered our questions and offered information we hadnt thought of .We didn't feel pressured give time to think about things Pia communicated very promptly with our email correspondence"
Wendy"Sarah is first class in arangi Sarah is the Best person that I have had doing my travel booking in House of Travel."
Murray"I have been dealing with Mel for almost twenty years and have always found her to be efficient, knowledgeable and very professional . I have been confident in recommending her services to friends and family,"
Jim & Marg"I have been booking trips overseas with Talita. for many many years, ever she was working in House of Travel in New Lynn and have always had wonderful service."
Susan"Rebecca was great, efficient, friendly and very helpful. Kept us up to date with arrangements."
Vicki"Prompt, efficient, helpful, responsive. A pleasure to deal with."
Carolyn"Friendly and helpful. Organized travel very quickly."
Jacqueline"Lesley listened to what l wanted and was attentive discussed options and booked the best option for me"
Lynda"Lisa was fantastic, went the extra mile to get us the best price, put thought into flight times and accommodation options that suited our family!"
Elyse"Jess has such a great personality, and she goes out of her way to make the experience in making travel arrangements so simple. She is very knowledgeable and so helpful that you always like to go back."
Warren"Sound practical advice while putting us at ease"
Susan"I had called HoT Masterton and it took two days for the person I spoke to to phone me back. Nikki was used by another friend of mine who recommended her to me and Nikki was quick to action w my request."
Naomi"called in without an appointment and he wrote our requests down, including medical questions for our insurance. I received an email late that morning with everything requested including our travel insurance"
Deborah"Kristen is always delighted to assist and eager to hear about your travel plans. She takes the time to understand where you’d like to go and offers thoughtful alternative options to help you create the perfect trip."
Sheryn"Janine was extremely professional as she ensured that we understood what the trip involved. She also completed all necessary documents for our holiday. She was friendly and easy to talk to and ask questions ."
Frances"Tanya is so helpful, knowledgeable, friendly and efficient. We had information given to us that made our decisions on every part of our trip so easy and stress free. Tanya is our number one choice for travel and I can’t rate her highly enough. ?? Cathy"
Cathy"Alisha is aways very professional"
Beryl"Teri was fantastic. She gave me options for accommodation and explained the flights in detail."
Wendy"Janice at House of Travel Milford made planning our trip easy and enjoyable. She listened, gave thoughtful advice, and was always friendly and helpful."
Joanne"Anna listened to all of our requirements for our trip , she was able to advise us on hotel selection . Anna checked our final payment and booked our flights after her normal working day had finished."
Karen and Paul"She could understand our wishes and find the desired flights quickly."
Grant"Hayley is so friendly and very efficient. We have used Hayley a few times and everytime our trips have been excellent, she really knows her stuff and listens to what we want. Thankyou so very much Hayley you are awesome"
jenny"5 stars for Kate! Fast response, very informative. Would recommend Kate to anyone looking to book flights."
Tyla"She was very efficient in looking for all the information that I require and thensome more. Friendly and professional in her manner."
Aaron"Listens to requirements with succinct responses"
Simon"Danielle listened to what I was saying. Understood my needs. Guided me with empathy when I needed it. Offered suggestions. At no time did I feel oushed/swayed by her"
Wendy"Welcoming, helpful with enquirie. Offered different options."
Karen"I found Robyn friendly and easy to deal with. She was helpful throughout the process and happy to share her own travel experiences, which we found really useful. She made everything straightforward and stress-free."
Katrina"Nicci is always prompt and finds the best deals."
Sharon"She listened to what we were looking for, created an itinerary that is what we needed and then followed through with bookings and taking care of things plus giving clear instructions re visas etc. Made the whole experience easy"
Jane"Great communication Patient Consistent Polite"
Liz"Graham was excellent,felt at ease the minute we spoke to him, and he got back to us promptly. Great to get such awesome customer service."
Lloyd"This was the third time that Theresa has booked an international/intercontinental flight for me in the last two years. Theresa’s professionalism, as well as her warms of personality and “going the extra mile’ made it quite obvious, without further need of thinking, that when I decided on my trip to Europe this year to go to Theresa O’Connor."
Rene"We gave some challenges which she resolved"
Philip & Carolyn"We had booked with a company that was giving us the runaround and Jo came to the rescue."
Lisa"She replied with options that matched my requests"
Jan"Quick, efficient and full of great travel advice and knowledge."
Sonya Gail"He was very pleasant to deal with"
Suzanne"Friendly very efficient and listened"
Terrance and Vicki"She was very professional and made the whole procedure very easy. Kaylie is also a very friendly and nice person."
Mary"Anna is very friendly and easy to speak with has huge knowledge and experience"
Catherine"Maryann responds to her emails quickly. She keeps us in the loop with developments at all times and whe she wasn't at work, someone else contacted us just as quickly. I felt like a valued customer. Now I hope the trip goes smoothly."
Megan"Very pleasant to deal with. Clear communication, understood my needs."
Judy"Brent is our go to agent. This is our third holiday he's help us with and every time it's been a breeze thanks to him."
Christopher"She was absolutely amazing. I am flying alone for the first time, and she guided me through everything and found the best possible options. She was so kind and patient, and genuinely helpful."
Monique"He always goes the extra mile too help you."
Kay"We have had Sharon helping us for the trips we have had over the last 20yrs and wouldn't consider or trust any other. Was so pleased to find she is still with HOT."
Tietje"speedy job nothing was a problem"
David"Very forthright, clear and decisive. I felt confident and in her ability to be able help me make my decision. The feeling I felt was i am in safe hands here. I left whistling all the way home."
Billy"She was very helpful and knowledgeable, which helped us to come to a decision regarding our holiday!"
John"Sam is very helpful, is very knowledgeable, and makes the whole process of choosing and organising travel very easy."
Jill"Very clear what Nikki say's and very helpfull."
James Oliver"We have used Kelda many times over the years. She has always bent over backwards to come up with the best deal for our needs."
John"Amanda listened to what we wanted and organised it with a couple of alternatives which we adopted"
Malcolm"hannah was pleasant however she did miss a fairly important request in regard to our flights form NZ to Singapore as we wanted to fly AirNZ being koru members..."
Judith"dealt with all our requests in a quick and easy manner"
Craig"Good service, enjoyed the experience, happy to make refinements and changes to our itinary. Would recommend."
Christopher"Very helpful and prompt with the ticketing."
Alan"Well informed thorough and friendly."
Judith"Efficient, returned emails promptly and they were filled with the information requested or required"
Lara"Very fast response to initial online inquiry and dealt with a requested airline change very promptly. Friendly too!"
Carolynn Anne"She was open to everything we discussed and gave us all the prompts and advice née to make some great decisions"
Douglas"She listened to me, and was very patient and helpful."
Lois Jean"She advised us and arranged everything perfectly."
Benedictus"Extremely helpful and knowledgeable."
Neil"She makes everything so pleasant and easy. She checked price options and we were able to lock in main travel dates and routes in the meeting."
Graeme Bruce"She answered our questions quickly and comprehensively."
Dorothy"listened to requirements and addressed them well - offered alternatives"
David"Great experience"
Chris"Pieta came up with a good deal in flights. Obliging and accessible for queries. Pleasant manner and keeps us informed."
Wendy"Gaylene replied promptly to our email and once we gave her our plan, she was quick to put together our package and realise there was a further discount she could apply."
Hans and Winifred"Claire was very flexible when I just showed up. Had good advice on some options for me."
Eileen"Hayley clearly understood our requirements and her obvious knowledge of the travel industry and her prompt actions gave us every confidence in her advice."
David"Emily made the whole process of finding and booking my flights easy and was a great help to me at a stressful time"
Kim"Helen knew exactly what i wanted and presented details which were ideal"
Helen"Jordi listened to what I wanted to do and helped me plan a trip I am looking forward to taking later in the year."
Elsie"KA is just fantastic. Super responsive, great advice and trusted."
Sherene"Quick and easy service. Great communication"
Paula"Very helpful and great attitude thank you jo will be back"
Roger"Got the info to me same day...love that"
Kem"Cassandras customer services is next level. Nothing is a problem she is a fantastic travel agent and I have and will continue to recommend her to others looking to travel"
Karen"Gaylene acknowledged that she had not been to Tasmania but sourced out a self drive tour which has met all the wishes of 4 people who had different wish lists. She has made the many changes of the wish list easy for me being the delegated “organiser” to relay the various requests made back to the team. I would recommend Gaylene to any one looking for a well organised, knowledgeable travel agent who goes the extra mile."
Loloma"Sarah was incredibly welcoming, professional, and responsive from the moment I walked in with my initial enquiry. She took the time to understand what we wanted from our family holiday and presented flight and accommodation options that were spot on. She also arranged our travel insurance, making the entire process seamless and stress-free. I highly recommend House of Travel for their outstanding service and attention to detail."
Alison"Very easy to deal with, helped us with everything we asked, very relaxing meeting."
Colin"She worked diligently & patiently with me through multiple options for our upcoming trip to Egypt. I would be happy to recommend her to friends."
Louise"We have booked travel arrangements with Brent for several years now and he has always been very thorough listens to your needs and keeps in touch.."
Kevin"Very helpful and patient when I gave her a bit of a muck around! All info sent promptly."
Joseph"Sharon was very friendly and easy going. Also very knowledgeable. She listened to what we wanted and then proceeded to deliver exactly what we requested. Could not fault her service. Communication and listening skills were 100%."
Deslie"Maxine gave/offerred us options applicable to what we wanted….Maxine listened and understood us :)"
Jane and Tony"Prompt reply to our inquiry.She was able to find the best value cruise deal for us.We were very pleased with the outcome.Will definitely use house of travel again."
Robert & Julie"Courtney was lovely, and we really thought she was in tuned with with us and our needs. And she said e everything is possible. Which made me smile."
Tina"Amol was very clear with his suggestions and listened to our needs."
Barbara"I could test her to be onto looking for the best fare and times for me"
Louise"Julie is always responsive, practical and finds me exactly what I need. She goes above and beyond to ensure I always have a great stress free travel experience. I really appreciate her."
Annie"Have used Aurelie in past for a family holiday. This time I had to fly to China with some friends that had already booked. She got the same flights at a good price."
Aidan"Very responsive and provided great options"
Susan"She answered every question so patiently.happy to deal with her."
Asha"Great communication"
Andrew"Just so helpful and detailed with her recommendations, quick to respond to emails"
Gail"He was making things simple to understand . Communicating well."
Gail"Kelly was extremely helpful and efficient. She is competent and friendly . I would happily deal with her again."
Alan"friendly, knowledgeable, professional"
Chris & Maureen"Helen is always very professional and was very prompt in her reply’s to my many questions!!! A pleasure to deal with"
Marisa"He went out of his way to get the best deal for me."
Vaughan"Jordi was friendly, helpful and professional. She made it so easy for me and booked flights that were doing my head in :-D"
Fern"Mathew was very helpful in helping me to organise my holiday."
Elizabeth"Maia was exceptional! Fabulous communication, replying to my questions. She gave me various options for my travel to Sri Lanka!"
Catherine"Very helpful,by coordinating with two groups of travellers."
Christine"She listened to us and gave us advice and guidance about our holiday. Did for us what we wanted."
Alan"She was ppleasant and helpful"
Mary"Listened to what we were after provided options and ensured the place would be great for our celiacs in the family"
Matt"Dale went well beyond what any other agent I have had in investigating & then booking flights with a great price for very busy months. I’m recommending him to all of my friends."
Barbara"Knowledgeable and friendly"
Brent"Janine got back to us within the next few hours. We had a quote according to our request and she had no issue to amend the quoter and the itinerary as we progressed to the final needs for our trip. She has been excellent in communicating clearly and efficiently. Nothing was an problem. And found a very good deal for a multi cities trip."
Serge"Great, prompt communication and provided exactly what our family required, taking the hassle of planning our perfect holiday away from us."
Jason"Esther has been very helpful and efficient in helping us with our travel arrangements. She has lots of knowledge with regards to places we're keen to visit"
Evelyn"Was my first and only experience booking a holiday. Cody you rock lad. Kind willing to help and accomadating. Thank you"
Rachel Donna"Prompt, efficient, and pleasant"
Rosemary"She was incredibly helpful, quick to respond, and made the whole process feel easy and stress-free. She went above and beyond to make sure everything was organised perfectly, and I felt really supported the entire time. I’ll definitely be booking through her again"
Tara"Alison is always so efficient and informative. She makes choosing from the available options very easy. Absolutely thorough in every way."
Robyn"One on one personal attention. Understands what I need and want. Has proven to provide great backup for me when things go a little awry whilst traveling."
Michael"She made me feel welcomed . She listened and understood my holiday inquires and had suggestions that were beneficial to my holiday plans. Is now planning an itinerary on what we proposed I should do"
Allan"Brent always goes above and beyond when booking for us. He always responds promptly and anticipates our wishes. We’d highly recommend Brent and Broadway House of Travel - if Brent is away he always has a backup who is available"
Jacqui"Very caring and helpful in all aspects of my time with her"
Ian John"Maxine was fantastic in arranging our trip to see our eldest daughter in Lyon , she always replied to my emails promptly, I must have been a pain in the ***** at times but she was always patient and lovely to deal with ."
Kevin"Prompt attention with information"
Margaret Patricia"I had tried to do my travel trip on line however due to tragic circumstances I lost my confidence and felt unable to continue with the trip I had planned on talking with Hannah she quietly and calmly took me under her wing and everything has fallen into place."
Lynette Christine"Jonathan is always excellent at his job. Great to deal with, on the ball, great service and nothing is too much."
Dion & Bea"Very helpful Always available Very knowledgeable"
Simon & Sandra"Usual rapid and very satisfactory response"
Gerard"Katie listened to what we wanted; made good suggestions & communicated well."
Eileen"Prompt reply good suggestions quick service good information about requirements etc"
Janet"Efficiency and have always used Graham. No doubt we will always use Graham."
Barbara"Nereida was so lovely to deal with. She listened to what we wanted and was so responsive"
Shona"She asked what I wanted then found appropriate flights to suit then accommodation to suit Booked flights helped with seat selection got accommodation pricing booked hotels then printed itinerary told what and when flights and hotels had to be paid Paid flights Most helpful throughout consultation"
Leonard"Very helpful and compedent. Got us a great deal"
Alan"She was brilliant"
Graham"Katrina was amazing nothing was too much trouble Would use her every time"
Kay"Her friendly and bubbly personality is great to deal with and her overall knowledge is fantastic"
Pete"Monica responded quickly and helped us book our required flights immediately."
Gaby"Very helpful and communication great"
Stephen Douglas"I have chosen Karen because she has made my international travel bookings since her Taihape days and I have never been disappointed with her friendly but thorough professionalism."
Jocelyn & Peter"Belinda is knowledgeable, thinks outside the square, listened to what we wanted, efficient and prompt actioning requests, patient , friendly. Couldn’t ask for more!"
Margaret"Jay is always quick to answer any questions or requests I have and follows everything up promptly. His communication is clear and friendly. Makes everything so much easier for me. Would highly recommend him to everyone ??"
Caroline"Very friendly and welcoming, helping us choosing the right accommodation and flights for our destinations"
Marija"She always does her best to book and suggest any options which may help you"
Lesley"Everything was sorted in a timely manner."
Brenda Joy"I have dealt with Claire numerous times . I inform her where I want to go and she organises it."
Joan"Cos I can"
Ross"Suzanne gave us her full attention when we dropped by one Saturday. She gave us great suggestions and a quote very quickly. Fabulous working with her!"
Helen"She was very friendly, professional and knowledgeable. Lovely to deal with."
Allison"She got our flights sorted out very quickly"
JULIET"Very professional"
John"As usual Maxine went above and beyond to cater to our request."
David"I came to Karen with what felt like a complicated travel puzzle, and she turned it into a smooth, stress free experience. She explained everything clearly, handled the details with care, and found a cost effective solution that worked perfectly for me. Her patience and expertise made all the difference. I am so grateful for her help and would not hesitate to work with her again ??"
Ari"Andy Gosnell gave us peace of mind on our more adventurous than usual, adventure! As a 64 and 70 year old we are setting off to bikepack across UK and Europe with all it's complexities ... Schengen area time limits, transportation of bike boxes, different weights allowed by different airlines, whether we needed UK passports to enter UK etc. He diligently navigated us through all these challenges and we now have so much less to worry about!"
Shirley"Emily was really helpful and easy to deal with."
Jeremy"We had only thought of going to Rarotonga for a holiday, but when we encountered difficulties with accommodation, it was Chevonne who suggested Vanuatu as an alternative destination. Not something we had thought about, but I think it's going to be excellent."
Lynette"Kirsty's friendliness and competence. I felt very comfortable to share certain questions and requests."
Kathryn"Minji is usually very good on fine details, but I think she must have been a bit busy, because on the cars she quoted, it looked like she had copied down details that didn't apply. But we clarified the details and we got cars and flights that we were happy with."
Sue"Kim was very responsive to our needs, and communicated very well, both email and face-to-face."
Rachel"Past high level of service. Very prompt response to our requests with great options provided"
John"Very fast and efficient responses. Nothing was a problem and explained things well"
Karen"Actually got prompt service and good outcome"
Steve"Available all hours everyday"
Zinzan"She listened carefully to what we needed and delivered that very promptly."
Jacqui"Claire was so easy to deal with, she explored multiple options for us including various flight times and dates and even managed to get us an extra day outside the promotional period for a great price so we could enjoy our wedding anniversary in paradise rather than having to fly back that day."
Ambrose"She was prompt, asked relevant questions. When I asked for different flights, no issue and very quick response. Had a nice friendly tone to her correspondence and very thorough."
Shelley"Jade was prompt to respond to the enquiry and answer questions, any changes we requested were made almost instantly - a pleasure to deal with. Our booking was done within 24 hrs, on a weekend!"
Colleen"She adapted our itineraries quickly and efficiently offering us the best deals"
Alison Jane"Very helpful. Answered all my questions promptly. Friendly."
Rich"Erin couldn't be more helpful and when over and above very impressed again"
Bradley"Very helpful in booking flights and using my flight credits that were about to expire"
Christopher"Nicky took everything on board that I had requested and gave us options. An easy process."
Helen & Ken"Kyla is always helpful, quick to respond. Efficient and caring to my needs. Nothing is ever a problem"
Jan"Emmie did a great job, finding a way that I could fly to Melbourne via ChCh, my fave airport. So relieved I didn’t have to exit via that nightmare Auck!"
Jenny"Danielle is very helpful and knowledgable about everything we wanted to know. '"
Barbara"Gemma is a very competent, friendly travel agent and it's always a pleasure to have her organize my travels."
Helen"Great communication & very efficient responded to emails very quickly"
Helen"She searched out the best flights for us, price wise and ease of travel. She shared her knowledge of Japan in a useful way. Good communication skills"
Sandra"Very helpful and efficient.Very charming and made us feel very comfortable while organising our holiday needs"
Ann"Charlotte is always quick with her replies and knows her stuff. Whether it is canada, fiji or aussie"
Sandra"She sorted out my travel plans extremely efficiently and was lovely to deal with."
Kath"Brigitta always makes you feel welcome.she appears to know the travel industry inside out .& nothing is too much trouble no matter how far you are travelling.I hadn’t travelled since Covid so I had lots of questions but again nothing was too much trouble.she is so professional & it makes a nice change in today’s world"
Ngaire"She was fast, efficient, very thorough and super friendly. Would highly recommend her to anyone, and will certainly use her again in the future. Thankyou??"
Wayne"He was incredibly helpful and knowledgeable. He was quick to respond. We had a bit of a tricky case and he made us feel supported the whole way."
Max"Kristen acknowledged my request to quote for flights to the UK immediately and followed up the following day with flights that matched our needs. During a quick phone call, we were able to finalise details for our accommodation during our stopover in Dubai. Our flights and accommodation were paid for and confirmed within 48 hours of our request. Very prompt and professional service!"
Claire"It was easy to talk with him regarding my travel plans the the sad reason why I was traveling, he was quick an efficient in setting dates an times an explained everything i needed to know"
Carol"everything really. Tori was her usual efficient self and had everything prepared as discussed"
Tony"she was pleasent to deal with and reassured me that my booking would be dealt with promptly. She explained to me the conditions of the ticket and timelines of checking in and the flight."
Harold Francis"Very responsive, and friendly, clear communication"
Gabrielle"Andy Gosnell was thorough, prompt, and helpful. We would recommend him."
Yvonne"Very easy to deal with"
Shane"Hayley listens to you and offers good advice. She seems to be very organized so now I have the confidence in her to sit back and let her organize my holiday with out having to worry every thing is going to run smoothly. You need confidence in your travel agent. It was a sad day when my agent at HOT Hastings retired but Hayley has been a wonderful replacement."
Gail"Very easy to talk to.. Nereida provided me with good alternate options. She understood what my needs were including my budget and worked with me to provide the best holiday that worked. Nereida was very respectful and always walked me to the door after our consultation I would not hesitate to recommend Nereida to anyone wishing to travel Regards, Cheryl Brooker"
Cheryl"Jan was very prompt and we felt nothing was too much trouble"
Carol"Bea always makes our travel plans easy and keeps us fully informed at every step of our travel ??"
Denise"Helpful and informative. Gave us options to choose the right fit for us and always happy to answer any of our questions."
Claire"I was amazed to see a complete package delivered to specifications so late in the day on a Friday. I had a booking confirmation by Monday morning. That’s effortless for me. Love prompt and efficient service delivery. 100percent for Chantelle Bowring."
Dianne"She was helpful and provided options v quickly. She also looked into new options for me. She listened to what I wanted."
Karen"The knowledge and enthusiasm of Erin has is incredible. She is able to recommend places and things to do to the extent that we have complete faith we will have an amazing trip."
Alan & Karen"Gina was very helpful and great at communicating"
Lisa"Very knowledgeable of flight options and prices"
Susan"Tania is amazing! Responds quickly, is attentive & super helpful with all my questions! Nothing is ever a problem"
Melissa"very accommodating"
Rosalinda"Mathew was very cooperative and helped us tremendously to meet our intended tour dates. He also helped to reduce the oveall cost of the trip by quickly looking up a few different options. He was very knowledgable on the process and constructive with his suggestions."
Edward Henry"Relaxed friendly which created a pleasant helpful working relationship"
Maree"Knowledgeable and Courteous,"
Stephen"Tracey asked many questions and what i like also layed out the information well. Told me about prices and extra details to make me aware."
Emma"As he has been in the past, Andy is knowledgeable, helpful, patient, prompt with replies to queries."
Suzanne"Listened to what I wanted re- places to go and things to do. Advised about best flight options re- dates, layovers, price"
Diane"This is the second time we have used Vicki to book our trip to England and she has really gone the extra mile for us. Ten out of ten. Thank you so much Vicky."
Janis"Monica v helpful and listened to what we asked for. Found suitable tour for us and explained all the details"
Penelope Margaret"Booked our flights for cost-effective prices."
Pat"Easy to deal with."
Philippa and Morgan"She was patient, a good listener, and reliable."
Sheryl"See is very good at her job. Knowledgeable, efficient. She understands what we need and helpful."
Fiona"Professional - Reliable -Relaxed"
Owen"I am a repeat client. Hayley is always efficient and was able to book the seat I needed."
Ruth"Once Natasha had all our request she didn't hesitate to put a lovely package together with ease , very Happy"
La Vina"Fast response to design of our upcoming trip."
Gaye & Stephen"Fiona is amazing and extremely helpful. She has wonderful people skills."
Lou"Robbie was very prompt and friendly . Everything was done efficiently and was exactly what we wanted."
Graeme"She is awesome and knowledgeable and makes everything easy"
Martin"Knowledge, expertise, patience and quick reponse."
Simone"She is very positive and has been to so many places that she can recommend places to stay and things to do. She is very efficient also."
Phillip"We have always used Suzanne for our overseas travel and found her excellent"
David"Our request was entered and improved upon have contacted Lisa over the years and she has always been professional and understanding in one instance there was a glitch with the booking where was heading to Australia where my son was seriously I’ll , she sorted the problem and she delivered the booking to my home that evening . I have recommend her several times"
Patricia"Very helpful and pleasant"
Joanne"Fast replies, easy to communicate with, made good recommendations."
Maggie"She has helped us several times before so understands our requirements well."
Maureen"Quick and simple"
Janet"Very good communicating about possiblities. Accomodating our wishes, very helpful sorting out my insurance, overall it was excellent to deal with Chloe."
Petronella"My friend recommended house of travel hornby, I didnt know vanessa, and wasn't recommended anyone specifically"
Vicki"Brigitta never fails to get everything just perfect for us. We always come back to her for her expertise and advice."
Murray"Great friendly service. Lots of detailed information."
Rebecca"Very helpful....answered all my questions."
Maria"Bonnie really listened to our needs and adapted our travel needs to suit our family. Her communication was excellent and she got back to us in a timely fashion."
Fraser"Deepthi was very knowledgeable, patient, friendly, and personable. She guided throughout the booking process and was very helpful. Provided me all the essential information for my trip."
Jasmin"She is knowledgeable and well traveled. She is articulate and optimistic."
Dale"Thus far I've been in twice to visit Madison at the House of Travel, having to change my initial flight dates with her. This appeared to be no problem and the whole process was seamless thanks to her."
Margaret"Rachael is knowledgeable, friendly, helpful and listened to what we want. We had planned this trip in 2019 to go in 2020 then covid came. Rachael has helped us find the same trip with dates that suit us, the airlines we want to fly with and is happy to find the answers to any questions we have."
Lynette"I am impressed with his professionalism and expertise. He listened to my needs and provided excellent options within my budget. He is patient and kind making me feel at ease throughout the entire booking process."
Maria"Super friendly, super efficient and Tracey always finds the best deal."
Katja"Quick responses, great communication and all details passed back to us as requested. First time dealing with a travel agent and it’s been great !!!"
Amy"Very helpful navigating ideas and plans"
Evelyn&Jim Shefford"She is confident and knowledgeable."
Anthony"All hotels up to standard and transfers on time"
Paul"Andy as usual has gone out of his way to work with us to make sure all our travel needs are met. He is such a pleasure to deal with. We have absolute confidence in him."
Christine and John"I provided Sally with a rough outline of what I wanted, and she used her extensive knowledge to give me a solution of flights and accommodation that is exactly what I wanted. Thank you, Sally!"
Marion"Amol was very professional and friendly! Answered all queries easily and took care of all arrangements asked of him promptly. Excellent service!"
Delwyn"Kimberley was really helpful and responded promptly. She got everything sorted exactly how I wanted it. Great experience."
Avery"The best she knows her part when it comes to travelling easy to deal with highly rate her??"
Rupeni"Excellent knowledge of our personal preferences, and of information relating to destinations"
Jon"Kelda listens and always trys to suit our travel plans to our preferences and budget, taking the time to explore various options."
Lynn"Natalia responded to us quickly and efficiently, lined us up so we were ready to purchase what we wanted when we made the decision, and gave us some options as well. She listened to our pretty time tight constraints and got things sorted super fast."
Richard"She accommodated me as soon as I entered the HoT office and asked how she could help."
Nely"Absolutely so pleasant and efficient seemed to get what I wanted very quickly. Very satisfied with her assistance."
Jude"Bea has a very personal approach either on the phone or by email, very informative and helpful."
John"Got the booking done quickly and efficiently. Needed to book quickly due to limited availability so was good to get it done quickly"
David"Christine is so helpful and is so knowledgeable on travel destinations when asking for advice gets back to you same day as enquiry Have used Lorraine many times for travel arrangements even though we no longer live in Auckland we still use Lorraine she is only an email away"
Sherrie"Excellent knowledge with such a lovely attitude"
Kathy"Kathie knew exactly what I required and sorted out my travel details with minimum fuss"
Gregory"I have always left everything up to her to sort out,trips ,excursion,fights in her hands and have been wrapped with the results she comes up with right down to where and how to get there eg, airport/ train"
Karen"As always Shelley was responsive and helpful."
Beppie"She was very friendly courteous and helpful. Nikki was also pleasant and helpful. So nice to deal with friendly people."
Cheryl"Jasmine gave us good alternatives to consider for accommodation in our preferred destinations.She listened to our wants.Good clear communication and prompt responses. We are very happy with the help and advice received, thank you Jasmine."
Mark"Excellent attention to all details of our trip. Quick responses to our questions."
Ronald"Very efficient and prompt with her responses"
Susan"Lisa listens to us. Never tries to sell something she knows we won't be interested in or can't afford."
Susanne"Accomodating and very easy to reach out"
Jonel"Christine took the information I gave her to personalise and provide exactly what I wanted. Both through email and on the phone she was friendly, professional and nothing seemed too much. I chose HOT over flight centre who I had already met with because of the service and care Christine provided"
Kimberley"Bridget was a delight to do business with, she listened to my intentions and fitted in with my budget."
Michael"Efficient, knowledgeable, personable, understands our requirements."
Sandra"She’s always helpful, welcoming with a lovely smile."
Kaleivaani"Efficient & prompt"
Janet"She was lovely and friendly on our first visit to make an appointment, and when we went for our next visit she had everything prepared and made adjustments easily as required. a very good experience."
Pamela"Cassandra arranged my trip at relatively short notice but found the best deals and even though I had a hotel preference, found accommodation which was far superior at a lower room rate."
Lynne"Cherone was very helpful and gave me a range of suggestions for flights etc for my proposed trip in August."
Louise"Liz was very helpful in all aspects of what was asked of her all ways smiling able to point us in the planning of our Scottish and Irish trip for 2026. We will be also in touch for our next adventure of England. In 2027 Yvonne & Stuart Babe"
Yvonne"I did not have an appointment , but problem to Laura she was more than happy to take time & work through options & the finer details for my trip."
Paula"Emma was so calm and spent a lot of time with me putting together a great travel plan to Scotland. And was able to help me with this new visa problem with the UK. THANK YOU EMMA."
Jim"We asked for some.recommendations in an area we know little a out. She research it really well within walking distance of where we needed to go for walk. Excellent service"
Tania"Efficient service, friendly, helpful"
Paul"Nicky was really great at sorting our Australian travel plans"
Geraldine"it was easy to explain what are plans were and Cassandra came up with options we hadn't previously considered - great!"
Marion"Gary was so attentive to every aspect of our holiday. He researched options for us and gave very helpful advice. Expert in all he does. I wouldn't use anyone else, even though we have moved to the North Island."
Peter"After discussing our enquiry and timeframe then Paul arranged the travel in Australia to align with the particular event that we were interested in."
Hugh"Kelly listened to my fairly vague description of where I wanted to travel. Gave me a selection of appropriate catalogues to select from. When I had selected she booked the holiday, flights and insurance that best suited my needs."
Gail Elizabeth"Cody is very professional and extremely helpful,he explained everything including how much luggage we could take, and nothing would faze him, would definitely recommend him"
Alan"Very good at sorting our cruise for us Actually it was Renee Taylor Prompt and efficient. Nothing is ever too much trouble."
Joy"Rochelle provided info so that we could make good choices"
Elizabeth"Rachel was very helpful and willing to investigate alternatives to ensure the best options were found."
Glenda"Very pleasant and efficient"
Carol"I guess you could say that I am a reasonably experienced global traveller and don't often use a travel agent. On this occasion I decided to do something different and see if there was any real value in using an agent as opposed to doing it myself. Nereida quickly understood what I wanted and completed the booking with no fuss or wasted time and my ticket was emailed to me without delay."
Andrew"Went out of her way to help me in her lunch break"
Alexander Matthew"Easy manner. Knowledge of where we have booked. Options depending on our budget. Made booking our holiday a pleasurable experience"
Geraldine"Very knowledgeable about flights and code shares in relation to airfares and destinations."
John"Cassandra is very efficient she sorted the flight the seats very quickly coming back to us and a lovely lady to deal with. We will be back."
Deborah"Friendly, patient, reliable can't praise her enough"
Natalie"Prompt response dealt with all my concerns"
Lois"Superb knowledge and customer service"
Donald"Very good to deal with and helpful."
Barry"Brydie is always reliable, efficient and very friendly. She is a great travel agent to deal with!"
Christine"Everything was easy, good information on places we were visiting, personal knowledge which helped us make decisions."
Lianne Tracey"Tessa was amazing at ensuring the booking process kept moving, its easy to to add it to the 'ill do it later bucket' but to secure the best deals it was good to have someone pushing things alone. Tessa also also highly knowledgeable and drew my attention to things i wouldn't have thought of. Good to have an expert in my corner."
Laura"She was none most of our travel over the years.....Simpley the best!"
Ross"Natasha was very patient and helpful. Cannot thank her enough for her amazing service. Will definitely use her in future again."
Elisma"Totally reliable and efficient. I trust him to think for me. (I am old.) always affable."
Lynette"We always use House of Travel and have never been disappointed. The service was quick and the follow up was prompt. I felt that Nicole was able to put us at ease."
Anne"Sophie answered our initial enquiry promptly then when we attended our appointment, she obtained all info requested and completed the bookings. This was all done in a very friendly manner and was an enjoyable experience."
Bev"I missed the email where i had to pay and Lee got the time extended and followed up with a phone call to remind me to pay so I could get the deal offered."
Jack"Kate has been very efficient and helpful with organizing our cruise and travel insurance. We love how she responds to our emails in a timely manner."
Donna"She was efficient and helpful and had some great suggestions. She paid attention to detail and picked up on things I hadn't realised with our flights."
Sandra"I found Courtney very professional with excellent customer relations and a great knowledge of travel ...also very quick at responding to emails..."
Bryan"I called into HOT without an appointment to book flights to the UK, Hannah was able to see me immediately and the flights were booked with ease. Thanks Hannah"
Rosalyn"Djana was very afficant and friendly. Nothing was a problem in helping us to organize our trip. She keeped us well informed about our trip."
Jacqueline"He put is at ease as soon as we arrived. Had already prepared options prior to our arrival and he explained these options clearly. We were able to leave knowing exactly what we were to go away and discuss and how long we had before we needed to make our decision"
Tina and Kevyn"Very professional and through"
Richard"Sharon has helped us a few times now and hasn't let us down yet."
Janette"Her knowledge, communication and attention."
Davina"Rachel was very efficient and answered all our questions, she got us the best deal for our holiday."
Katrina"Help full"
Thomas"I told Michelle what I wanted to do & she was back to me that avo after meeting her in the morning."
Kathryn"Amy quickly got my flight back to NZ when i needed it."
Leigh"I felt Petra went out of her way to find suitable flights especially as I will be travelling on my own."
Mr & Mrs Hodder"Alison is always available, very knowledgeable about the product & offers interesting alternatives /add-ons when asked, goes the extra mile."
Craig"She was happy & helpful. She was also happy to ask another staff member about the cruise we were taking. She listened and was excited for us."
Susan"Jay was customer focused and very relatable. He made the whole experience painless."
Martin"Very friendly and quick to respond"
Ken"Robyn was incredibly kind, patient and understanding with a first time traveller such as myself! She was happy to wait for me to figure out and understand everything she said and was great at clarifying anything and everything I had questions about. Would absolutely come here again!"
Oliver Nicholas Albert"Very professional, prompt response to questions. Excellent backup team."
Keith"She took a lot of time getting the details sorted and know what I like when I travel"
Rona"Hannah understood my question about the resort I wanted to book, gave a quote explaining 2 price options and efficiently made my booking, thank you."
Rose"Anna provided well informed and timely feedback in bringing our holiday package together."
Pip"5 stars for Rachael Smith for her efficiency and initiative to recommend a flight within budget and travel timeframe. She understood the assignment and delivered quickly."
Eryn"He goes above and beyond what is expected of him."
Anna"Was so helpful and friendly"
Andrew"Very prompt answering emails finding information, and sending quote. Friendly and helpful."
Stephanie"Fast responses with a willingness and knowledge to discuss concerns"
John"Taylor listens and provides useful feedback. Taylor is efficient with information coming back to us very promptly allowing us to make informed decisions and at the same time stays friendly."
Raewyn"Jazmin makes travel easy. Always helpful"
Maralyn and Colin"Great service great communication friendly"
Bernard"Good service and happy"
Ivan"Anna was very pleasant informing me on details of flight plans , great advice and information needed with times dates and conditions of flights. Just like last holiday I'm sure this will be fantastic"
Kent"She has been excellent explaining everything to do with our trip to Europe. Have found her very pleasant and helpful in every way."
Pauline"She went above and beyond to get us a really good deal, nothing was too much trouble. Really happy that we were able to deal with Dianne."
Lou"Donna made everything very easy"
Pamela Elizabeth"Emily listened to my request, and attended to all the details. She was quick to make the bookings and was happy to amend our last minute changes. Great service"
Jason"Belinda rang to check we had the correct cover in our travel insurance application as she was concerned we did not appear to have cover for an existing condition. Upon contacting the company concerned this error on our part was remedied."
Stuart"Megan was very informative with the details of the holiday she was preparing."
Betty"She was very helpful and friendly"
Marilyn"Excellent responsiveness and measured, informed recommendations. Additional questions are answered quickly and comprehensively."
Laurie"Gina provided a range of options in good time and completed the process efficiently"
Keith"Her expertise and knowledge made everthing so stress free. Carmel is lovely to deal with and so efficient too. A big thumbs up!"
Gillian"Jasmine very helpful and professional in the way she deals with her customers. Nothing is a problem and deals with any issues promptly."
Marilyn"Claire was very prompt with her response times. She was also very obliging when queried about exploring potential alterations to the itinerary. Thank you Claire :)"
Ann"She did exactly what I wanted in a timely manner"
Margaret"Very good service. Always there to provide us different options"
Suba"Debra led a group of older people, such as ourselves, on a short trip to Australia. There were several highlights: a rail trip from Melbourne to Adelaide in great comfort; informative bus journeys to interesting places; and a 3-day cruise on the Murray River."
John"Caitlin was prompt with her communication and was very helpful with helping us plan an extended family trip to Fiji. We had a very tight timeframe in which to secure the package deal we had seen and Caitlin made this happen for us."
Andrea"We did not realize we needed to make an appointment to see a consultant. Glen managed to fit us in straight away and completed our booking very efficiently."
Sandra"The staff were easy to deal with promptly offered a package which suited our needs and budget!"
Todd"Emmie is very personable. She makes me feel as though I am dealing with a friend and is very helpful to make the best, most suitable arrangements for me."
Rona"She is very knowledgable on the mechanics of travelling, and was prepared to change flights at the last moment, after helping us to make up our minds at the last minute. Very prompt with getting back to us with details."
Sharon"Anna was very prepared when we arrived at our appointment. She had listened to my specifications and found excellent options within our budget. We booked and she was really responsive,and communicated exceptionally."
Nicole"She got me very good deal"
Sally"Listened to our wish list and gave good advice and recommendations"
Susan"Fiona listens to us requirements and her forward thinking in helping us, was very much appreciated."
Lynette"Gemma provided us with what we wanted for a very reasonable price."
Adele"Lisa is very professional, personable, patient and kind. I have enjoyed the experience working things out with Lisa which can be otherwise a stressful process, she will be my go to from here on."
Cheryll"I have been fortunate to have Ksenia looking after my travel plans for many years. She is very professional, astute and quick to understand my objectives"
Robert"Jazmin was extremely helpful and listened and answered the queries we had in regards to planning our holiday. Jazmin was super quick in providing options whilst we were still on the phone. We felt nothing was too much trouble."
Lynda"Been dealing with Graham for several years and he always comes up with the goods."
Vicki"Empathic,proactive and fun"
John"Friendly manner and quick correspondence Although haven’t had trip yet I’m excited at what Fay has put together for me"
Joy"Always helpful and gives great advice."
Vivienne"She was very informative. She responded quickly. The holiday was booked quickly and put through a request to the resort on our behalf"
Max"Stacey was fantastic to deal with — knowledgeable, responsive, and genuinely helpful throughout the whole process. She made everything easy and stress-free, and I felt confident knowing all the details were taken care of. I wouldn’t hesitate to book with Stacey again and would happily recommend her to others."
Julie"Friendly, confident and enjoyed a laugh. Got me sorted and onto flights that I wanted."
Christopher"Enquired out of curiosity for 2 different options, Nikki was fast to respond and provide the 2 options to suit our family. Great communication and prompt reply."
Thomas"Debra-Lee was very helpful and understanding toward my travel requirements , insurance etc."
Valmai"Always prompt reply and good advice from him and Kate."
Ari"I have been dealing with Shelley for a number of years. She is always very professional and gives me the best options for my travel arrangements."
Dulcie"Very efficient . nothing was a problem and she completed all our bookings in a timely manner."
Jan"Silvana always provides the best service, advising best prices, best places to visit, what is/isn’t worth to see and do. Definitely recommend booking your next adventure with her!"
Fana"Rosie is friendly, knowledgeable and quick with solutions. I know Rosie from earlier interactions and we have a great rapport."
Edward"The whole experience was great. Lisa listened to what we wanted to do and gave us great suggestions and advice."
Mary Sue"We don't have appointment on that day but Emily accommodated us. She's good at what she is doing as a travel agent. We just gave her the dates and the time that we wanted and then everything went fine."
Melchor"Erica was very friendly and efficient and acted promptly with any questions we asked."
Janet"He was very helpful and anything he was unsure of he found out and got back to me with the information."
Lyn"My trip was last minute and Mairead went out of her way to make the process painless and easy"
Sarah"Absolutely stellar service from Holly. She took all the aches and pains out of a complex three-week business trip and made it feel effortless. From optimising flights and transits to travel insurance every detail was handled with care. She even negotiated a fantastic deal with the primary airline on a round-the-world ticket. Her service, professionalism, and attention to detail are second to none — I genuinely can’t rate her highly enough."
Richard"Excellent service. Booked accommodation and airfares on the spot."
Nicholas"She always comes up with a satisfactory solution to our enquiries"
Jim and Tracy"Gemma always gets back to us in a timely matter, does exactly what we ask and just makes it super simple. Easy to deal with and has great advice."
Jane"Amanda was so enthusiastic and offered various ideas of options for my first trip to America to visit my family. Even though she was so very busy she always checked in and acknowledged my waiting even when I didn’t have an appointment. She was enthusiastic and encouraging of my journey. She was speedy in delivering emails of flight changes total cost the insurance and the visa requirement. Thanks Amanda you made the process fun and easy I can’t believe I’m on my way soon !!"
Jocelyn"Bea is very patient, listens to clients, investigate my requests"
Lindy"accurate and prompt response"
Mr & Mrs Grant"Claire was amazing from the initial email to the phone calls I made to her. She booked our holiday with ease and was very professional throughout the experience a credit to your business for sure."
Kevin"Our expectations were met."
Judith"Service, cost and attention to detail were excellent Expertise and travel knowledge were excellent too Prompt follow ups Really nice guy to work with"
Robert"Petra listened to our ideas then offered us plenty of options on airfares and tours so we could make an informed decision. She is very knowledgeable. We highly recommend Petra."
Maria"We told Amy what we wanted to do ,and she didn’t hesitate ,we had all our travel plans in front of us very quickly. As well as having them explained with flight times etc."
Michael"Listened to what we wanted. Gave us options that enabled us to make a decision. Timely replies to queries via email."
Dianne"She willing understood and worked with our requests"
Mary Ann"Love dealing with Debra! I emailed her saying we want a quick getaway for our anniversary and she straight away found the perfect package so we booked it on the spot - easy peasy, done! :)"
Stephanie"Onto things pretty quick"
Deb"A pleasure to deal with. Danielle was very quick to reply to my initial enquiry even though it was a holiday week and the branch was running on skeleton staff, and gave us a number of options . When our plans changed, she accommodated that and quickly updated us on what the new options were."
John"very knowledgeable and helpful, quick with correspondence"
Andrew"Responsive Fantastic friendly manner Answered all my questions Did everything he said he would do Was happy to follow up after hours if needed to make sure everything came together"
Cheryl"Very easy to deal with."
Russell"We first meet Caprice late last year when we walked into HOT Wanganui with her genuine smile and obliging manner as were all the staff. Nothing was a problem , always made contact with up dates, she was interested in our progress and made contact after our journey. I therefore without hesitation returned to Wanganui to book another trip to family in the UK."
Roseanne"She was amazing, she informed us about the events in Australia that may affect our time over there and gave us an additional option. She cared about us and was willing to do search for us."
Keeley"The way Jazmin took the hassle away from the admin that comes with booking a cruise. Truely made the booking process a breeze ??"
Nadia"Angela is always professional and very helpful. She has everything I need for my appointment ready when I arrive."
Merinda"Alana's professional service is second to none. She does all the thinking for you!"
Carrie & Gavin"Very welcoming. Had a good grasp of what we wanted to do. Very happy to change plans as we went through the process of booking our trip. She is very knowledgeable and full of appropriate suggestions."
Helen and Rae"Hannah, listened, gave us options as per our request, helped us by answering questions on the how to of organising what we decided to do. She was polite, respectful and got back to us quickly."
Carol"Bea was very helpful, listened to what we wanted to do and came up with a great travel plan."
Ellen"Have met Amy before, and wanted to go to her again, because of her caring personality, knowlege of travel, and efficiency in our previous travels."
Lorraine"Sarah was super helpful and managed to get me an excellent discount on my tour! She approached me through my original agent as she was experienced with Intrepid Tours and knew the company well and asked me if I would be interested in trying to get a special discount. It was very much appreciated!"
Deborah"Great service and quick in finding our accommodation and flights"
Neil"Always does his utmost to get every thing we ask for"
Barry & Kaye"Bonnie was extremely easy to deal with, super helpful and really listened to what we wanted and put together the perfect trip!"
Hannah"Steve was very prompt with the initial quote. Took on board the changes we ask for and came back with a great itinerary with good flight times as requested"
Jane and Neil"I’m really happy with Maia’s expert assistance in getting me an urgent trip to Japan. She went above and beyond. I’m so pleased I used HOT as it took the stress out of planning and remembering to do things like travel insurance"
Darlene Velina"Very friendly and inviting. Loved her assistant. Booked us a package deal which was perfect for us. Recognises our needs based on our travel plans (golf)."
Tania & Kristin"Peta was amazingly efficient in getting options to us. Even out of office hours she was working for us"
Grant"Lovely helpful young man"
Megan"Kylie was friendly and it was so easy to discuss our requirements with her. She found the information we needed and was so helpful with the best way to plan our trip."
Judith"Quick and efficient. Delivers ahead of expected time."
Greg"Lisa was helpful in every way, listening to our desired plans, but also offering helpful suggestions and prompt on response times and following through. We were very satisfied with our experience."
Donald"Leanne gave us several options to choose from and we decided for the slightly more expensive one to avoid long layovers. Leanne kept us well updated throughout the whole booking process right up to the day of departure. Our trip couldn’t have been more hassle free. Thank you Leanne"
Merieli"Had NO Probs"
Murray"Alana responded quickly to my emails and advised that the flights I was looking at could potentially be on sale if I waited another week and also advised if I was to look outside of some of the dates either side, I could also save money with not travelling in school holidays."
Kath"Friendly, helpful, efficient"
Louella"Deb was very helpful and offered different flight options to help with costs She also looked up different dates for us as requested. She is such a delight to deal with"
Cindy"Brent seemed very approachable and new his product well. Brent is easy to deal with and nothimg seemed to much trouble."
Gavin"Great communication and very informative. Very prompt replies to our email questions"
Alan"Carly always replies to our emails and follows through with every request"
John"Harrie was quick and efficient, got good departure times and good prices for me."
Janice"Lisa was really helpful as she always is, checked a few options so I could settle on what best suited my wife and I"
Stephen"Gaylene explained things to me and reassured me and checked when the best day and time to travel would be and booked hotel in dubai for return leg."
Nicole"Claire has been very helpful with information. She has been prompt at replying."
Sharleen"Friendly, knowledgeable, happy to help, quick booking, linked quickly to my frequent flyer, emailed tickets before I’d left the shop"
Pippa"Knowing that I like to travel, Melissa suggested a Garden Tour that I would not have found myself. Then contacted me and booked the tour for me."
Helen"Sam nailed it. First quote for our trip to Europe was exactly what we wanted. Good connections, good flight times. Sam offered good advice and was friendly to deal with. He’s now our go to travel agent!"
Heather"Friendly, Welcoming, Knowledgeable, Very Helpful"
David"Halie was very helpful with a great manner and a lovely smile she sorted out the trip I wanted so easily"
Meree"Megan was absolutely amazing. We weren’t 100% sure what we wanted out of our holiday but she managed to create a perfect itinerary for us. Giving her own experiences on things she has given us full confidence for an amazing adventure to come. After a 10minute chat she was able to pull together a fabulous list of travel ideas that fit our personalities. Super quick and informative replies making sure we got the best deals and the most out of our time away."
Ella"Contacted me promptly and was very helpful in helping us find the right cruise and recommendations"
Gay"She was very helpful booking our cruise and flights and even though people usually book these last year for this - she was able to get us a really good deal with great accomodation."
Jill"Everything went smoothly, no holdups and a good experience"
Janet Lesley"Laura always greets me with a welcoming smile and a friendly sincere greeting. Laura is always interested in my travel plans and works to explore the best options and prices available for my travel plans. She always enquires after my holiday to make sure everything went well and there were no concerns."
Judith"We got a great trip plan and dates that ticked each of the criteria we gave Amol. He was competent, fast and very pleasant to deal with."
Thomas"Great , very helpful"
Melanie"Tracey has been incredibly helpful. She has gone beyond what we expected and we are lucky to have her as our agent"
Barry"She has experience, she is thorough and very friendly. She answers @mails quick and promptly, I have a lot of trust in her ability as travelagent agent"
Petra"Glen has booked our holidays for a very long time, he knows us and what we expect. Have never had an issue with our bookings."
Graham"Erica was very efficient & curious with all our transactions"
Stuart"Smooth transition. Happy with service. Although would like to upgrade our accomodation in Bali without changing my travel dates. Have made enquiries."
Phillip"Prompt service gave us several options for what we wanted all sorted within about 2 hours will definitely use kirsty again , have used her in the past and was very happy"
Mark and Raewyn"Great communication and found us great deals for our trip."
Clayton"Alicia has looked after my travel requirements for many years and I have always found her to be very informative and competent with her advice for any destination in the world and with many different travel company options. I would recommend her services to everyone wanting to make safe, comprehensive and enjoyable holidays."
Diana"Always gives us the best options"
Bev"Hannah has been a great communicator throughout the process of booking our trip informing us about any time delays in her response, and easily adapting her quotes to our change in plans. I feel very grateful that she’s helping us with the planning!"
Kim"Personal attentive care at each step of process."
Susan Lesley"on the day we visited djana to sort itinery and flights i also approached 2 other agents for quotes. Djana welcomed us and got back to us the next day with a plan that was perfect for what we wanted. We are seasoned visitors to Vietnam so we had a bit of inside knowledge. Djanas quote was within $50 of what my research thought it would be. 6 days later we have not heard from other 2 agents. We were looking at length of flight time and stopovers more than a cheap price, she was spot on"
David Norman"Carly is very prompt in keeping us informed and answering our questions"
Wendy"Easy to talk to, honest and decisive."
Rhys"Ranee is amazing! Went above and beyond to ensure we have everything we need to. If it wasn't for Ranee's amazing service we would have likely done everything on line but she makes it so easy."
Amanda"Prompt responses, very helpful, Knowledgeable. Natasha was pleasure to deal with and I look forward to booking with her again."
Renee"Kirsty is very friendly and is always polite, she listens and then acts in a very professional manner. This is the second time that we have used her services as the first time was last year. She absolutely went though the fine details that made our trip a very relaxing and enjoyable experience. Would recommend her to friends."
Barry"I needed to change a couple of dates for my flight and she was very helpful and was able to do this."
Nick"Karen is very knowledgeable and helpful"
Kerry"Friendly and knowledgeable. Was able to provide an initial quote and let us think about what we wanted and make any changes. Being able to meet with her face to face was great."
Keri"Angela was a plesuire to work with. Nothing was a problem and she was happy to be helpfull."
Graham"Oliver is very prompt in coming back to me with my questions. He usually provided the answers to my questions within the same day"
Swee"He was efficient, quick to respond and made things really easy. I received a good price on the flights I required on the dates I needed them."
Mark"Very efficient"
Marilyn"Went beyond as usual, to get details and options for us. Then followed through exactly as promised with bookings. Plus we know if we have any problems he is just a phone call away."
Patterson"Very helpful"
Jack"Wendy is delightful always positive and cheery responds quickly super knowledgeable, and I always feel she has our best interests put first"
Sherida & Cooper"Deepti is very friendly and precisely in her work with us as a client"
Henk"Even though I know Oliver is very busy he looked into my enquiry promptly and sorted my flights and accommodation/rental car options so we could book and plan our Australia holiday. We were able to book in time to get an amazing pricing on our flights. Communication is always detailed and accurate. Very professional. Thank you Oliver."
Jimmy"Excellent turn-around of information requested and great options offered."
Tracey"Very helpful and provided the best deals available for the dates o wanted to Travel"
Marie"Celia fitted us in at late notice and worked well past closing time in order for us to complete our booking"
Allen and Sandra"She was very patient with my constant changing of requirements for what was a complicated arranging of flights and accommodation."
Lee"He's great - attentive, fast acting, easy to deal with, reassuring and when any issues or questions arose he was prompt and professional. Has good travel experience and knowledge so felt we were in good hands."
Sarah"Easy for Jo the get to understand our holiday needs, having been helped by her earlier in the year."
Bryan"She was just so helpful couldn't get any better"
Jeff"Friendly, efficient, helpful and a pleasure to deal with."
Christine"Karen is always very helpful and I always try to book any trip with her"
Pat"Everything was booked so quickly I was surprised."
Sharon"Very prompt in getting back to me, got me to send info to email so she could start working on it asap next day Friendly came across as genuine"
Adrienne"Kate was fantastic with communication. We had a small window to try to make our trip work and Kate was awesome with helping us sort dates and get our trip booked."
Jodie"Hello, Anna has a sweet and accommodating person and it's been a great experience having her prepare my travel itinerary. She is very professional and always going the extra mile."
Eva"He did a good job for what we wanted."
Kittima"Her experience in travel and helpful advice."
Allena"very patient and met all of our travel requirements which was fabulous. This is the second time she has helped us book travel."
Gina"Listened carefully to our requests and efficiently met them"
Elizabeth"Prompt responce"
Carl"She was helpful, friendly and did her best to accrue the best deal for our money. She was able to answer our questions"
Anne"Knowledgeable with attention to detail, provides useful practical advice. Always friendly and makes time to see you."
Christine"very proffesional"
David"Very easy to deal with and gets onto it straight away"
Diane"Erin is the best. She goes the extra mile to accommodate your needs. She is quick to reply and always has multiple options"
Julie"Very friendly and very willing to help and she listens"
Neil"Stacey has attention to detail. She understood our what sort of holiday we wanted and tailored our holiday accordingly"
Julie and Don"She was very professional and helped us with our choices with out being overbearing. She was very knowledgeable."
Tanya"Tayla was amazing. She found a great hotel for us in a great location. She has helped us with the second part of our trip with recommendations for tours."
Cheryl"Truly has always been helpful, friendly and professional plus coming up with ideas to make my travelling a great experience."
Karen"Engaging with the client cordially and helpfully. Willing to meet the client's needs within control. Follow-up queries were promptly responded to."
Bala"Sam is aware of what we like and expect in a holiday and considers this when suggesting and planning. Our most recent holiday in Queensland went very well and met our expectations."
Jeanne"Working with Tania is always such a pleasure. She can make what I feel a very complicated itinerary seem easy. She is so patient and professional and I am always made to feel welcome to come back, even for the simplest request. I am so happy to have what I consider my "Own Travel Agent"."
Lisa"Kelly was amazing. She was very helpful and friendly and found me the cheapest fares for my trip and provided me with all the information i needed"
Elizabeth"She listened to our ideas and put together a great itinerary and found us cost savings too."
Anne"Have worked with Karen previously and she has always been prompt with her replies. Understands our preferences and gives an excellent service thanks"
Clare"Her efficiency in understanding our request and replying in a most satisfactory manner very soon after our initial phone call and also explaining that everything could be arranged telephonically and on email."
Carolie"I wanted to go to Rarotonga for my birthday, I gave Maired my details and she did everything else. Mairead is so easy to deal with ."
Bronwyn"Chloe came up with a selection of options for us to choose from for our upcoming visit to Fiji. We had a specific time window and requests that she managed to satisfy. Thanks"
Steve"Easy to deal with"
Sandra & Michael"We found Tracey to be very friendly and efficient and made it an easy and enjoyable experience for us"
Ian"Vicky helped us to coincide our holiday plans with the best timing regarding flights and accommodation"
Tim & Wendy"Managed everything we requested with prompt and efficient communication"
Grant and Diane"Carmel met up with me on her day off (Sunday) as I hadn’t been able to get to Nelson from murchison during her working days She was effortlessly efficient, fast and friendly and has kept me up to date this week while on her own holiday I would recommend her to my family and friends whenever they are in need of a travel agent"
Leigh"She was very quick to respond to any queries that we had and into only did she give us detailed answers into what we wanted to know but she also went the extra mile and found other options in case those were better ones for us."
Nicole"He listens to what we have to say. He knows us well. He is aware of the holidays we love!"
Paul & Sharon"I really appreciated that Angela took the time to see that I was a returning customer, and was able to take my plans, and within an hour have a working draft we could proceed with booking. She was fantastic."
Lisa"Very efficient, organized everything for us and highlighted her emails with essential to know information. Seems very responsive too as answered emails quickly."
Kim"Brenda was very helpful and understood how we needed our own space while taking 2 grandchildren on holiday. She looked for a reasonable deal and explained things well."
Rene"Michelle was honest, friendly, easy to talk to. Gave great advice and was happy to have a chat with us about all our ideas and concerns. We didn’t give her a lot of time and she pulled thru, not only for us but for 4 other families also."
Julie"Brigitta is always great fun, knowledgable and experience with many of the destinations"
Kevin"Very prompt service to provide options and booking details for a large multi family travel party"
Tosca"Tayla was so prompt in organizing my trip,nothing is too much trouble with Tayla and she very friendly and very approachable."
Sue"Graham carefully investigated my travel options and made the best arrangements."
Christine"positive ' helpful ."
Michael"very efficient and prompt service"
Manuel"Jonathon is matter of fact and direct, he gets things done efficiently and well."
Glenn"very good and very helpful"
Brian"Tori immediately analysed what I required: air travel and insurance to fit in with a pre-booked rugby tour package to South Africa. She suggested a different plan to one I envisaged. It saved money and was more efficient timewise, as I wanted return travel via London. This was achieved in a matter of days to meet the rugby tour organisers demand for insurance before they could make further arrangements."
Nevil"She was very helpful and sorted out all our arrangements with ease,nothing was a problem or issue"
Simon"Friendly, efficient, didn't try upsell me"
Christopher"Jakilene was very prompt on getting back to us and very professional."
Amanda"Prompt service"
Kevin"Talofa was a lovely person and very knowledgeable and helpful"
Christine"Helpful and quick to get us booked"
Nerolie"Vicki was very friendly and helpful in giving me some travel advice and booked two flights for mmy trip to the US and Canada. This included booking the seating for my flight about which I am very particular. All was done in a very timely and efficient manner."
Elaine"Excellent service and very knowledgeable"
Dallas"She listened to what we wanted and came up with 2 excellent packages for us to choose from."
Megan"Jazmin is always a delight to deal with. Nothing is to much trouble for, She get back to you when she says she will and gives great advice. We Highly recommend Her."
Amanda"She found out what we really wanted from our holiday and went the extra mile to be helpful"
Julie"She was very helpful and professional just like Jo was."
Peter"Harrie has a very pleasant manner when dealing with clients. He was approachable, and efficient in arranging and booking the most suitable flights for my purpose."
Marilyn"Tayla was very helpful and sorted our requirements in a quick and professional manner"
Gary"Very helpful and quick"
Donna"We only delt with her for a small amount of time"
Heather"Pam is the best, always gives the best service."
Janice"Always very helpful. I have used Mel for all my Travel and been very happy ?? Thanks Lenore Stewart"
Lenore"Girls always very pleasant . Very efficient. Kate is obviously well travelled and happy to help in any way with your holiday experience."
Sheryl & David"Excellent service"
Philip"She is experienced in her knowledge and she is extremely helpful and very quick in dealing with everything"
Melissa"Peter was super friendly and approachable and helped us sort out a complex set of flights without any issues! Highly recommend!"
Daire"Very helpful throughout. Good options and advice, and changes were no problem."
Martin"I had emailed Naomi about travel and she came back to me straight away when I visited the shop in Milford and met with her. She was very efficient friendly and helpful."
Teena"Jonathan was easy to talk to. Gave me the best options. Good advice."
Rachael"Angela prompt and thorough advising the flight option and details."
Guiseppe"Very accommodating and informative about the various options I could choose. Also had great suggestions for extra travel between locations."
Isaac"Peter is very busy right now, but he has been responsive to requests and understands our travel requiements"
Eric"This young man went out of his way and time to explain everything about my booking as I am a senior and first time cruiser. The time he spent explaining the travel insurance gave me great peace of mind."
Joan"Very efficient. Clear communication. Listened well to anything we said. Followed up promptly with questions we asked"
Debbie"Suzanne is very knowledgeable about travel destinations and very helpful in finding the right place for accommodation"
Dianne"He worked hard to get the best deal for us."
Wally"He was very helpful helping put our holiday together for us. He listened to us and acted without delay. Explained and answered our questions. Now we have to wait till June"
Noelene"A wonderful person to deal with. So very helpful and patient with us oldies. Vicki went to great lengths to ensure we got the best travel plans and prices. She also thought of details we would otherwise have missed. We’d defiantly return to book any further travel with Vicki."
Peter"Her response to queries is super efficient. Friendly manor. Due to my first experience it exceeded my expectations therefore I have re-booked again through Lorraine. Super star travel agent!"
Michelle"Very accommodating. I fee she went above and beyond to help book our holiday. Especially as I was away and not always fast to respond."
Rebecca"She was very helpful and answered all our questions readily, giving us options to choose from."
Catherine"Very friendly, knowledgeble and helpful. Explained everything very clearly and gave great suggestions which made it easier to make decisions. Shared her own personal experiences of the destination which made me less nervous about travelling."
Jacqueline"Donna has always been efficient, knowledgeable and professional in looking out for the best deal and the best lines to take. The best resources car hire, scenery and flights."
Thomas"Sharon was truly awesome, within a short deadline, Sharon set out to find our deal and confirm an amazing option to suit our travel party!"
Andrea"Very prompt and very efficient."
Lorriane"Emily has been very helpful, getting back to us quickly and efficiently, with information and booking or cruise. We look forward to meeting with her again to plan the rest of our travel."
Tremaine"Knowledgeable, patient, efficient"
Amanda"Exceptional communication, highly recommend Claire! Process was very simple and because of her I would use a travel agency again ??"
Benn"she did everything we asked on time and was very helpful"
Rodney"Great service, friendly, prompt and knowledgeable gave options and ideas we hadn’t event thought of to enhance our holiday"
Rachael"Response was timely and Maia was able to deliver the 4 night package to meet our needs"
Rose"Tiff is efficient, patient & was able to give us various options meaning we could select what suited us best. We know that we can always rely on Tiff to do all she can to make travelling easy for us! She is the best!"
Catherine"Responded to my query straight away and followed up asap"
Carlene"Monica was more than helpful explaining in detail everything about our potential booking and worked well to explore options to save money while not diminishing our travel and accommodation"
Ross"Chelsea , she was amazing and very helpful and she got me everything I did asked her"
Anthony"Always proactive, efficient, knowledgeable and a pleasure to deal with"
Juliet"Being our second visit to book a o/seas trip, Rachael had all our details ready we only needed to say yes or is there another option. Booked on the spot and paperwork followed after we were happy. Now only put it on our calendar and start the countdown."
Hans"Listened to what we were looking for and got us a better deal by changing our arrival departure dates by a day."
Murray & Anne"Bea - so helpful and wonderful to deal with"
Lynette"Courtney has helped us previously so there was no hesitation reaching out to her again. Courtney is so helpful and knows exactly what we after, then delivers."
Sharon"Prompt service. Got us good flights. Helpful with queries concerning the trip"
Judith & Richard"We sorted whole trip within 30 minutes"
Lorna"Chloe made things so easy - she helped us plan our whole trip then got us some great flights. We were so happy and will be planning all our future trips with her."
Kate"Debra is a very lovely down to Earth lady. Nothing was a problem and she is extremely knowledgeable."
Linda"From the first phone call and email to Debra and then handover to Tessa for booking, both were pleasant to deal with and very efficient."
Bernadette"Jasmne responded quickly to my e-mail and arranged an appointment as soon as she could."
Sian"Karen so very helpful"
Eileen"The communication was excellent. She understood my requirements and promptly gave me three quotes, as requested."
Peter"Chloe is a good communicator and kept me up to date with what she was doing. She offered very good advice across the options we were looking at. The whole experience has been quick and efficient and Chole is extremely friendly and pleasant to deal with."
Karen"Helpful Willing to go the extra yard to get info we requested."
Diane & Dale"Gaylene is always so helpful and she is a pleasure to deal with. She is efficient and always answers emails or queries in record time. She provides an excellent service and I am happy to continue using her for all our travel plans in the future."
Michelle"Natasha worked hard to find the best flights for me looking at different alternatives."
Betty"Jonathan Prager at House of Travel Rangiora listened and understood exactly what our requirements were and was extremely fast in getting back to us with an itinerary and quote which provided us with our next steps. He also had a great knowledge of the places we will be visiting and provided very helpful advice on what he thought would be our best options."
Jan-Maree"Kate was prompt in replying to my tentative email and answered all our questions with patience and options."
Fayln"Can’t speak highly enough of Anna. Great service, very knowledgeable, goes the extra mile. We were a bit late in taking advantage of the HOT Bali offer making but Anna turned it around in 24hours,"
John"Professional and friendly manner"
Colin"Brydie is easily contactable - no question is a stupid question - Makes you feel valued and goes the extra mile"
Alice"Very professional, efficient, great advice, good sense of humour."
Keith"Listened to us, pleasant personality and attention to detail"
Jacqueline"Easy to deal with, knowledgeable and informative."
Darren"Kate is very responsive and helpful."
Callum"Robyn is super efficient, Responds promptly and is customer focused."
Patrick"Amy took account of how we wanted to do things and did every thing we wanted and needed from her brilliantly."
Kerry"I visited Sarah after a phone call the previous day and she had already sent times of travel and details of accommodation to me before I visited her so I could go through it with my husband before I met with her."
Jenni and Dennis"Excellent knowledge and explanations of types of cruises. Friendly and informative. Followed up on quotes when bookings were limited. Answered queries within a few hours. Offered helpful advice."
Ann"Katie was super helpful, and sorted our flights and overall trip that suited our needs. I feel if we need assistance at all with our trip, she will be there to help...much appreciated!"
Robyn"Susie was extremely quick with all her responses to our requests, and she had our bookings done as soon as she received our emails. She gave us flight options and let us know about sale prices."
Jeffrey"We wanted to have Anna guide us through another Fiji Holiday plan, after having the ideal holiday planned for us last year. Once again, Anna made the process simple and straightforward. She gave us fabulous options that rounded out our initial ideas/suggestions perfectly. Anna dotted the it's and crossed the it's, thinking of everything from easier flight options to carseats for the transfers. We'll be recommending Anna to friends and family for sure!"
Linda"Experienced and efficient agent Always willing to help and go the extra mile"
William"Very friendly & helpful person"
Lynette"Friendly Helpful Accommodating to my requests He quickly arranged an itinerary for my travel to Australia"
Linda"25 years of excellent service!"
Bronwen & John"Vicky’s communication was great, she listened to what we wanted and adjusted dates to suit our schedule. Her personal experiences were really helpful."
Kirsty"Friendly, helpful, knowledgeable."
Beverley"Rebekah has been very quick with getting back to us.And very helpful I would use her again to book pur trips"
Wayne"Theresa was easy to deal with, understood our needs, offered helpful advice. Very personable."
Keith"Her attention to our needs and desires, nothing was a bother."
Christopher"Steve was very prompt with his response and information relating to my airfares inquiry. And also to my expanded inquiry for a tour. Just a pity there was an error with my air ticket booking proposal that caused me some concern. But it was all sorted in good time even tho the weekend made things difficult. I’m just sorry for Steve that it was only an air ticket."
Penelope-Jane"Listed to our wish list & delivery an amazing itinerary"
Alan"efficient friendly"
John"Prompt response with practical and helpful advice."
David"Friendly and prompt responses."
Mark"Raelene is so competent in arranging everything promptly and in such a professional manner."
Robyn"Because she came up with the best option for us just like last time."
Norm"Tracey was welcoming and approached our enquiry enthusiastically. She provided options and guidance to ensure our travel would be a good experience. She was thorough and had a very professional manner."
Zena"Erica is amazing. She always sorts our travel requests, no matter how complicated, with efficiency and mindfulness. She is thorough with details - including those we may not have been aware of or considered - and fast with correspondence. We appreciate her assistance so much."
Janet"She was very friendly and helpful"
Douglas"Working with Tanya was a pleasure, her skillful and professional handling of our Reservations was perfect."
David"Listened to what I had to say and made excellent suggestions. Always very prompt with communication. I always feel I am in good hands when working with Caitlin."
Kathryn"Stephanie listened to what we were trying to achieve. We came in with a lot of misinformation, so some of the first bookings she made didn't proceed. However, she continued to find options for us, and we successfully booked our cruise through her."
Bernadette"She was very good with us she was helpful"
Margaret"Excellent customer support. Extremely helpful and able to book our flights and seats successfully and quickly. A big thank you to Robbie. Awesome, well done."
Kevin & Heather"She was prompt, provided additional support, understood our needs and nothing was a bother at all"
Megan"Claire listens and suggests ideas. Good at contacting promptly."
Colette"Carla was fantastic. We requested, almost the impossible, Carla achieved this for us and much more. Thank you so much Carla."
Phillip"Excellent response times and clear communication. Great assessment on our needs as a family of 5."
Kate"She understood what I wanted and diligently researched many options. She was very patient and extremely helpful and kept in touch throughout the process."
Brigitte"Very helpful, also very informative and gave us heaps of options to choose from. A great asset to your team!"
Molly"Always very helpful. By spending time to explain things to us to make sure we had a great holiday ."
KEN"Very welcoming. Very informative Very understanding"
Judy"Very efficient and flexible and willing to suggest options."
Catherine"She was prompt at responding to my queries. She also sourced other opinions for my travel, based on timing of flights, connections and price."
Fiona and Paul"Very knowledgeable on travel deal we were looking at. Extremely helpful with booking our flights and happy to take the time to secure the best flights for us."
Sarah"Fast efficient informed service given we couldnt get to see in person for the service provided due to our work commitments"
Joanne"Liz showed great knowledge of what flights would suit our needs and gave us options."
Francis"She acted very quickly to our requests, ensuring our bookings."
Jan"This is the second holiday Molly has booked for us. We came back because we were very happy with the service she provided us. We were equally happy this time. Thanks Molly"
Deborah"Sunisa is a very efficient and friendly person to deal with."
Ruth"Stacey does an excellent job everytime"
Theresa"She knows exactly what I need and always explains everything so I can understand. Very thoughtful"
Judy"Chantelle was just so helpful and nothing was too much trouble. We booked an Australian getaway and was also going to do a Vietnam cruise on way to UK. However my husband who has alzhiemers changed his mind suddenly and Chantelle was so understanding"
Janet"Gina was really good at sorting all the requirements for our trip which was excellent When we got the email confirmation it was for a room for all 4 people which we asked for 2 rooms. Gina had fixed this issue straight away when she saw it but what she forget to do was to let us know that there was a price difference, it wasn’t much but would have been good to know in advance"
Michelle"Easy to deal with and provided a prompt service and some good advice. Good follow up to a airline request."
Stuart"Tracey was very helpful and answered our continuous stream of questions. She found our cruise with Princess even though it was not listed on your normal website and managed to book a balcony cabin even though they seemed to be all booked out."
Alan & Marlene"Very helpful and efficient and explained everything in detail that we needed to do."
Venetia"Swift to respond to requests. Answered questions though a little confusing with a couple of aresa."
Sandra Louise"Kate was great at answering all our questions and getting back to us fast so we didn’t miss out on the sale"
Larisha"Emily was extremely helpful and very responsive to my message regarding my travel requirements! I would recommend her as a travel specialist!"
Jacquelyn Iris"As usual, extremely responsive, relaxed, discussed all possibilities and suggested great options."
Barbara"She’s very prompt with responses and organised us easily for our trips."
Kathryn and John"I emailed Robbie about cost for travel insurance received an instant reply detailing everything I wanted to know along with cost. Very fast and efficient"
Judith"So easy to relate to. Great advice and super thorough"
Karen"Danny knows what I like and is very fast with his replies"
Caroline"Jonathon is a star.. always helpful and efficient."
Jo"Very helpful with advice given and great communication. Is easy to work with and understood what we needed"
Sharon"Nicky Denvir at Botany is always so helpful and supportive. Despite her busy schedule, she is always willing to help and offers brilliant wisdom and advice. Truly stunning and very much appreciated ??."
Susan"Efficient, warm, friendly and welcoming."
Judie"Naomi followed up on hotel booking to ensure we did not miss out on the room and deal."
Ann"Suzanne was prompt in her responses, and proactive in suggesting cost-effective solutions for me. And patient!"
Faith"Darren went out of his way to find us a special holiday cruise package. He delved deep into the offers and negotiated us a brilliant deal. Darren survived our changes of mind and kept smiling!"
Gillian"As soon as I walked in Melissa approached me, she is super friendly and very helpful. I will be booking all my holidays with her from now on ??"
Susan"I always go tn Janine for my travel plans. Janine thinks of me and what i would enjoy and finds me great accomdation close by as she knows i will do alot of walking. Janine explains everything clearly and gives me written info which i find very helpful as i often travel solo."
Kathryn"Efficient and prompt"
Stephen"Tracey was knowledgeable, helpful and friendly. She had good suggestions of practical issues for us to consider and saved us money."
Grant"Rachael was easy to work with, nothing was a problem. I called her later in the day and was able to change the return flights without any issues, she has a pleasant, happy personality thank you ??"
Peter"Victoria was amazing! Very prompt to respond to our questions, tailoring our wishlist into reality. We know our holiday will be all the better with the knowledge and support Victoria has provided, and will continue to provide along the way."
Sandra"Very prompt efficient customer service which is hard to find these days"
Deborah"Paddy is always so helpful with finding great deals and timing for our travel, as well as super responsive and great to work with!"
Nissa"Always use a Travel Agent, So much easier. No worries if something goes wrong, they will sort."
Hamish & Jane"Helen is always very helpful and replies quickly to your emails. This is the second time we deal with Helen, and have used House of travel for about 30 years now."
Willem"Here are some words! - empathetic, expertise, thorough/detailed, prompt... meaning - a very good listener, knowlegable, professional, and fast responder. So far, so very good..."
Alison"Great Service3 from start to finish. Just a phone call and everything was done. Gina was great"
Janet"Sharon from whangarei was very professional friendly and helpful with the information I needed and gave me the best deal she had to offer"
Trent"Brent was able to provide options and secure our flights & travel package in within a very short time with settlement completed all within 44 hours."
Murray"Have used Taylor for years now and she is a pleasure to work with. She knows exactly what I need and manages to get me the best deals available."
Michael"Dennis was very helpful and really took care of all our needs before we even had to ask ."
Patrick"Was able to contact easily and had good knowledge"
Stephen Geoffrey"He was able to sort everything over the phone which was great, very quick and smooth experience, great communication"
Nicky"Very easy to deal with And had flights and accommodations sorted in a couple of hours"
Rodney"Acheived what we wanted no fuss very professionally and quickly"
David Neil"Prompt pricing and priced holiday within my budget."
Annie"Rosie was friendly and knowledgeable, and had good insight into what would interest me in terms of holiday packages."
Maria Josephina"Very knowledgeable, offers alternative and options. Listens to our requests and responds accordingly. We have used Kylie for sometime and will continue."
Alex and Pauline"She was very helpful with finding us the flights we wanted but also helping us find cheaper ones which were more in our budget."
Aimee"Approachable, listened and found all of our requirements."
Beth"Very friendly, professional and efficient"
Debbie"Chantelle is very informative and helpful. She has a great rapport with her customers."
Kim"We have booked with Cherone before and she did an excellent job"
Colin and Theresa"I would give Tanya over 10 for her quick service, understanding what I want and got us the best price to suit out budget. Outstanding service and very helpful."
Lofi"Shelley is an outstanding travel guru. Her ability to rapidly recommend the perfecct itinerary is faultless. We have used Shelley for all of our international travel over the past decade, and every time her attention to detail and advice has proved invaluable. Shelley is my go to travel advisor every time."
Paul"Tessa was fantastic. She got back to me very promptly with the initial quote and answered all my questions without hesitation or any delay. We were delighted with the options she gave us."
Susan"Carmel is all-ways very helpful, patient, and listens to what I request. She investigates into the many options that may be the right one for me. I have no hesitation in recommending her to anyone who wants to travel."
Anna"She responded to our emails quickly and answered all of our questions without any issues. Trip now all booked thanks again Zoe."
Ross"Amy is great at what she does, nothing is a problem and changes are no hassels"
Stephen"Always a pleasure to have Maree sort our holiday. Her vast knowledge and tips fill us with confidence."
Susan & John"Sandy provided great service with excellent communication and fast, efficient responses. Even with multiple changes to our trip, she handled everything seamlessly. Highly recommend!"
Duncan"Alana is awesome. She finds all the information, nothing is to much trouble. We had changed i minds on the cruise option and she quickly found other options which suited us price wise and has offered to help with the rest of our itinerary in October this year when we sort out what we are doing for the rest of our trip."
Ian"Brydie is always very helpful with everything i ask and prompt with her replies. Would recommend"
Jamie"Always great to deal with, patient and prompt when providing information and answering questions."
Isabella"Sandy is also so helpful and responds to emails quickly. So nice to deal with. Very happy"
April"Very helpful and timely with the service"
Michael"Anna always goes the extra mile when planning and booking our travel - checking for the best deals, looking at all sightseeing options etc."
Jacqueline"I am not a confident traveller and Jessica put me at ease and organised my trip to make it as stress free as possible."
Maree"Really friendly, helpful, knowledgeable and great sense of humour"
Daran"Very knowledgeable and explained everything clearly"
Phil"She is very friendly and helpful. Very good at communicating. Understood our budget and what we were wanting."
Wendy"We received an excellent service from Dalwyn as always."
David & Lynne"She was very helpful in giving us the options and it was an very easy and smooth process"
Pratap"Prompt responce, detailed and informative response, lots of options given!"
CHARLOTTE"Very responsive and helpful"
Bernice"Patient. Knowledgeable helpful"
Mary-Anne"I haven’t booked via HOT before, she explained well, listened and did what we asked promptly and carefully"
Joss"Very welcoming and helpful. She was prompt with replies to our queries and very patient. Our bookings were efficiently done."
Maria"Dhawal was great. Efficient and knowledgeable and very friendly!"
George"Very helpful in sorting out holiday plans"
Graham"Robyn is outstanding, she is very knowledgeable and always finds the best routes at a good price"
Lisa"easy and everything I asked for unlike the arrogant flight centre idiots"
Donald"Rachel was prompt, got what I needed to do with a min of fuss, was easy to deal with"
Andrew"Tania’s vast general knowledge of the different Countries and their airlines, with her friendly and easy way she communicated all the options, made for a lovely experience"
Lorraine & David"very pleasant efficient communication was excellent educated me on how travel regarding passports and flight routes listening to what my needs are and letting me know if its realistic"
Johanna"Esther is always so prompt in answering queries and getting itineraries finalised. She replies to emails within a 24 hour period and is always willing to offer suggestions."
Michele"We always use Graham Kevern. He knows exactly what we are looking for and always provides a seamless experience. Great attention to detail and just a bloody good bloke."
Tania"very helpful answering all our questions"
Timothy"Disappointed advertised specials were not available when came to booking so early in the sales period"
Charles"She was fabulous, efficient, friendly and helpful"
Claire"Very knowledgable of services, great communication, listened to what I was looking for, went beyond to source a good tour and flights for me, prompt with options as well as understanding with no judgement what I didn't want. Great service overall."
Catherine"She was very professional, knew the services she was selling well and was very friendly and personable. The experience also felt unhurried, which was nice."
Richard"Happy to make changes to our itinerary when requested"
Doreen"Amanda is excellent very helpful and quick to respond."
Carol"Katie is helpful and conscientious. I received one email at from Katie 11.00pm. Katie has replied to my questions quickly and is prepared to put the time and effort in to deal with difficult requests. For example. I asked Katie to find apartment style accommodation, in a number of countries which she was able to do. I am happy that Katie is organising my holiday because I am confident that she will do a great job."
Clifford"Fast professional and friendly"
Judy"Always excellent service and ideas"
Pauline"Silvana is always great and has a positive attitude and communication. I have been buying my tickets for the last 10 years and never been desapointed."
Marcos"She was really helpful, easy to communicate with, quick to respond and explained everything in an easy to understand way. The travel brief we gave her was very complicated and she managed to get everything sorted out."
Lil"Always willing to help. Prompt replies. Informative. Willing to investigate and go the extra mile."
Fritz"Hannah understood what the brief was and gave suited options for my booking"
Nicola"Because she made the whole booking process incredibly easy. She listened carefully to what I needed, offered helpful options, and communicated clearly throughout. I felt completely supported and confident in the plans she put together."
Rachel"Bonnie was amazing, she listened carefully to our travel requirements and helped us plan a perfect trip. Her knowledge was invaluable and we could not have planned the trip without her. She organised the flights very quickly and was excellent to deal with."
Eamon & Maura"She was incredibly knowledgeable, efficient, warm and welcoming. We didn't have a massive budget but she made us feel like we could plan a great holiday within our means. I would highly recommend her to anyone. She has made this stressful experience so much easier."
Aidan"Efficient, highly knowledgeable, prompt, friendly."
Bronwyn"Ease of communication and options provided that meet our requirements"
Jonathan"Gemma was amazing. - answered all my questions and was so very helpful"
Susara"Emma covered every aspect of the trip comprehensively. We felt we were in very good hands with Emma."
Suzanne"Jolene has been hugely helpful, giving us ideas, being more than happy to do what we were asking with flights and other details, and offering to do more than we asked, with accommodation ideas and activity ideas. She's so approachable and a keen attitude to help! We've really appreciated all she's done!"
Janelle"Jess has been very efficient and so helpful. The booking of our river cruise was easy. We look forward to sorting the rest of the trip."
Adrienne"on arrival at the office , positivity off her with good aura. information was great and assistance great. i will book with her at any time again, well done Sam"
Yvonne"Zoe was friendly, helpful and acknowledged the special requirements that we had to consider. Her recommendations appeared sound and, given the short time-frame for our particular river cruise, put no pressure on us to make a decision."
John"Janine offered us helpful advice about accommodation options she thought we would like"
Beverly"Niamh has been very pleasant and happy to help with any question, when ever I rang to check on details at random times. Getting the deal advertised we were interested in. Thank you."
Nora"Carly made our booking process simple and stress free. She knows the place where we are going and kept us up to date on our booking. Speedy response to our inquiries"
Meryll"Tania didn’t rush you but comes up with different options which to me makes sense. I have used Tania. For several bookings and would not have done so if I was not happy with the service she provides"
Dudley"Sarah has excellent customer service skills. She has been very patient and accommodating. She has made suggestions that improved our options. We have booked trips for ourselves and for family members with her and would go back to her every time!"
Yuly"Excellent communication Fantastic service Looked after us and is taking the time to ensure all times for ferries etc are accurate"
Ants"Very quick turnaround and correction of my mistake. Competitive pricing and no add-ons just trying to sell me things I dont want or need which I appreciate."
Lisa"Always a pleasure dealing with Pam - thorough and detailed. Reliable and approachable. My holiday starts with an idea she makes it happen with no stress"
Carol"Cilia responded firstly with a phone call and offered suggestions and found the best price flights available."
Martin"Very friendly and helpful. He understood exactly what I needed and was able to get me what I wanted."
Paul"Been dealing with her for many years, Julie is really good."
David & Anna"Halie was extremely efficient and friendly with us. A fairly complicated booking, but she made it easy for us. Thank you Halie"
Gail"Knows what we don’t and very efficient"
Roger"She was incredibly easy to deal with, responsive and efficient."
Ann"Cheryl always delivers and makes our travel so easy"
Susan"It was an easy process to book"
Mark"Ive dealt with susie for our first raro trip, an she is just super helpful an a massive ray of sunshine shes got huge amounts of enthusiasm for me an i just love dealing with her nothings a problem."
Mandy"Angela is great to work with. Has a vast travel experience. Looked for the beat deal for us. Highly recommend. Will use again."
Anthony"Carly was very efficient and came back promptly with exactly the flights we required. Carly made sure that our plans coinsided with other travellers and checked all the relevant details to ensure we are all travelling together."
Kim"Nothing a problem everything sorted quickly"
Daph"Na"
Aline Asperanza Lee Anne"Caprice consider the type of holiday I was looking for and provided me with options that aligned with my request. She also provided further suggestions when I asked for alternatives. I appreciated her patience whilst I was deciding and her honesty when it came to pricing"
Lani"Carly was so helpful with our plans because she recommended a good place to take grandchildren to stay at the Gold Coast. She’s friendly and nothing was too much troubled when we asked to change dates or get other information. Highly recommend Carly Dorrington if you’re looking to book your next holiday! We have just booked another holiday with her! That’s two in one year! Would gladly book all our holidays with the House of Travel Papamoa!"
Sharon"Rosie was amazing, listened to our wants and budget and exceeded expectations"
Samuel"Her knowledge is excellent, very easy to deal with covers all the options in a really professional manner. We enjoy our visits and communication. A great ambassador for your company."
Gregory"Melissa’s knowledge, professionalism and friendly demeanour made the booking of our flights to Australia so quick and easy."
John"Very easy to deal with, nothing was a problem for her. Quick to respond and confirm bookings."
Lu and Pete"Friendly Helpful Patient"
Jackie"Gemma is a star, always understoods what we are after, keeps us informed and very knowledgeable and helpful. Only agent we deal with."
Adam"Very professional and friendly."
Stuart"Tania, understood what we were wanting and ensured that we got best value for money. She was very friendly and professional"
Shane"Anna is always a pleasure to work with. Makes booking a lot easier."
Pete & Gillian"So lovely and accomodating to our needs. Took her time to find accommodation that suited our budget but also something suitable for the occasion. Will only book holidays through Christine from now on."
Holly"Sarah was very friendly and professional."
Natalie"Warm friendly and very chatty also very knowledgeable"
Stephen"Carla has been a superstar through the whole process. Carla has listened to what we wanted and needed while making very useful suggestions to maximize our holiday. She is knowledgeable about locations I never imagined she would have even heard of. She looked at every available option to accommodate the whole family's holiday plans. Know she is managing everything has meant you can relax even before you start your holiday."
Lea"Very efficient and a good communicator"
Sheryl"Very pleasant and very knowledgeable and listens to what you’re saying."
Anthony"Sophie was very positive with our travel and requirements needed. Very friendly and you could have a lovely chat with her."
Alwyn"Darryl always knows what kind of holiday we are after and is able to find the best deals and flights to suit"
Shelley"Excellent"
Roy & Leanne"Quick and efficient, good range of options"
Wendy"She was knowledgeable, and helpful and listened to our wants"
Patricia"Excellent and prompt service, always available to help, and a lovely person."
Pete & Rose"Emma is always professional and responds quickly to any queries we may have."
Gary"His interest in us; his valuable alternative advices [as options including ancilliary services to look at]; and his promptness."
Alan"Couldn't be more helpful"
Eion"Angela has helped us with travel arrangements many times before so she understands what we are looking for. She is super efficient at assisting with the travel itinerary and hotel bookings, especially when there are connections to be made for ongoing travel. It is always easy to talk to and communicate with Angela when there are changes to be made."
Susan"She was great ! listened to what I required and was fast with response time and accuracy. Excellent service"
Bridgette"Lucy gave me everything I needed for my trip"
Bronwen"Friendly, helpful, and was able to recommend alternatives when a cruise that we wanted was not available."
Wayne"Toni is always up to date with what's happening and will make things work to suit us"
Lynda"As I entered the office Courtney was at the far desk and said good morning making me feel welcome so I approached her. She was very helpful and pleasant, sorted my holiday out after looking at all the options regarding flights etc."
Linley"Always super efficient and willing to listen to what our needs are."
Jo Anne"Understands what I need"
Andrea"He was very helpful. All my queries were responded to accordingly"
Wilhelmina"Steve is very good at listening to my requirements and then matching that with what is available; eg, flights and accommodation."
Helen"Friendly, informative and quick to send me updated details of my flight plan."
Cameron"Tim worked well with me and explained things very efficiently as the dates I previously looked at had gone up in price and we came to a solution. Was very quick and helpful and acknowledged that I could ask him any questions."
Bianca Rose"Very thorough and fast - gave us a good range of options to fit within our budget"
Kylie Anne"Prompt service"
Maree"Sand has clearly explained the process for going on the wait list for a cruise. We have taken up this advice and see what happens."
Graeme"Celia is a person we often rely on to organise and book our trips. She is a really helpful person and a delight to work with"
Martin"Sarah was on the mark with the aspects of travel arrangements to Cook Islands"
Peter"she could not being more helpful went out of her way and as we had shot time line to work with"
Andrew"Easy to deal with and very cooperative"
Andrea"Very efficient and worked hard for us in getting an upgrade on accomodation. Well presented quote sent to us. Very affable manner. Keep up the good work"
Brendon"She was friendly and helpful from the minute I walked in the store and organised everything I wanted for him holiday and had everything confirmed in record time"
Marie & Scott"Quick to reply.makes good suggestions and looks at option"
Maureen & Paul"Linley is friendly, and knows her job. Nothing is an issue and she is happy to explain any queries you might have. I recommend her to all my friends and family."
Shirley"Great people"
Sheena"Belinda has supported us on many holidays over the years and we highly recommend her to prospective travelers."
Christopher"Very friendly and pleasant as well as being efficient."
Robyn"Professional friendly kept us updated at every point in the booking process"
Wendy"Incredibly prompt and responsive."
Christopher"Alisha was fantastic as usual. She has helped us before... very warm .. very knowledgable with the flights and general requirements. A real pleasure to deal with."
Brian"Kim was very responsive, quick to organize things and so easy to deal with. Made the booking super convenient and understood what I was looking for ??"
Jessica"Talia wd very patient with us Helped in every she could. A lovely person"
Sandra"Excellent friendly service got everything I had asked for in a flight and accomodation package plus helpful advise and good tips for our holiday to prepare and was done and sorted promptly so very satisfied and would most definitely book again via Christine"
Rachel"Jordi was extremely helpful with booking our holiday in Australia. She made everything very easy for us so we didnt have to worry about anything."
Darren"Very informative and answered all our concerns as it is our first time to cruise"
Denise"Responded quickly and efficiently to my enquiries. Friendly and courteous at all times."
Wendy & Paul"Quick turnaround and great at keeping us updated."
Rhona"Prompt action. Good advice. Patient with a few changes"
Stephen"We use flight centre to book travel but thought we'd give house of travel a go as our usual travel agent was in holiday. Erin was so prompt with contact and communication was quick, clear and helpful. Erin was amazing to deal with via email that after booking our cruise we decided immediately to book a Samoa trip through Erin as well. Appreciate the knowledge and response."
Kyla"Easy to deal with. Nothing is any trouble. Lovely personality. Willing to work with you to get what you want."
Karen"Prompt replies especially as I live in Auckland. Very clear, helpful information and she readily answered all our questions."
Elizabeth"Very efficient"
Bruce"she accomodated all our needs and got us the best holiday package we could ask for"
Lee"Sarah sacrificed holiday time over the New Year period to complete an important booking for us. That was appreciated."
Susan Aldyth"Chloe is an exceptional travel agent whom we, as a Company, have worked with over a number of years. Always prompt in her responses, so positive, adaptable with great attention to detail. Above all she is very kind and caring and goes the extra mile to get it right. Would highly recommend to business associates and families alike."
Tom"Peter listened to what we needed and gave us excellent guidance"
Bernice Maria"Prompt clear and acurate information and bookings"
Roger"He dealt very patiently and professionally with two clients in different countries and often with different preferences."
Margaret"Had made an online enquiry on New Year's Day and therefore was not expecting to a reply until the next business day (5th January). Therefore, was pleasantly surprised to be contacted by Gemma on Jan 2nd regarding our holiday query. Gemma was prompt in replying to any further queries and arranging our travel. Kept us informed of the progress on the booking arrangements and subsequent confirmations."
Diane"she was very helpful and friendly while professional made it all easy with my multible questions"
Evelyn