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Arctic

The Arctic Line - North/South

Explore Norway’s Arctic and coastal treasures on a journey from Tromsø to Copenhagen (or vice versa). Visit the northernmost settlements of Honningsvåg and Alta, cruise through the scenic Stokmarknes and Svolvær, then continue along the stunning western coast with stops in Ålesund and Bergen.

This itinerary combines Arctic wilderness, charming coastal towns, and breathtaking fjords for an unforgettable Scandinavian adventure from north to south.

Premium Signature voyage - Enjoy longer stays in port and superb dining in multiple restaurants with unlimited select drinks

Between Denmark’s capital and Norway’s Arctic capital - Sail from Copenhagen, city of historic explorers, to Tromsø via icy fjords and wintry landscapes

The North Cape – Europe’s edge - Stand at the North Cape, where ocean and sky meet snowy landscapes and wild Arctic beauty

Overnight in Alta – the Northern Lights Capital - Stay in Alta with Igloo Hotel option, explore Sámi heartlands and gaze skywards for the aurora

Scenic winter wonders in Lofoten and Helgeland - Witness peaks and islands along the coast and sail through breathtaking fjords


**Northern Lights Promise: If the Northern Lights aren't spotted during your follow the Lights tour, including the land component, we'll give you a free Northbound or Southbound Coastal Express Voyage. T&C's apply

Departs

  • 18 Jan 28 | Choose from a range of dates in 2027–28. Ask your consultant or visit in-store for details on departure dates, sailings, and pricing. Sailing from Tromso, Norway to Copenhagen or v.v

Hurtigruten - Always Included

  • Daily meals made with fresh, local ingredients
  • Unlimited selected drinks (Flora, Árran, Bar)
  • Afternoon snack at the 1893 Bar
  • Choice of cabin/suite type and location
  • Free Wi-Fi
  • On-deck food tastings
  • Onboard pianist
  • Fitness room, sauna, pano lounge & outdoor deck
  • Special access to Hurtigruten photo sharing app

Suite - Inclusions

  • Fine dining at Røst
  • Unlimited selected cocktails (Røst, 1893 Bar)
  • Exclusive dinner with the ship’s officers
  • Afternoon tea
  • Free daily minibar refills of refreshing drinks
  • Nightly turndown service for peaceful sleep
  • 2,500 NOK in onboard credit
  • Clothing pack
  • Equipment rentals for outdoor activities
  • Free use of binoculars

Cruise Itinerary

Begin your voyage from Copenhagen to Tromsø in Denmark’s graceful capital – a place where tradition and modernity combine with a colourful seafaring history. If you have time before boarding, stroll the cobbled lanes of Nyhavn, the beautiful harbour that was once filled with tall ships heading all over the globe, or visit Amalienborg Palace to watch the changing of the guard. From the waterfront, the spires of the old town rise against the northern sky, while the scent of roasting coffee and mulled wine drifts from canal-side cafés.

At 8pm we set sail, slipping out into open water and into the Kattegat Strait which separates Denmark and Sweden. Later, we will pass into the wider Skagerrak and the North Sea as we sail towards Norway. The voyage ahead will trace the ancient maritime link between Denmark and the Arctic, a route once navigated by explorers, traders and fishermen, and now carrying you towards the fjords, islands and the other wonders of Norway’s north.

Wake to the long horizon of the North Sea – a shallow sea that has shaped northern Europe’s history for centuries. From the deck, watch seabirds wheel above the waves as we sail northward.

This is a day to find your sea legs and settle into life on board. Explore the ship’s quiet corners, meet your Expedition Team, and enjoy your first long, unhurried meals and enjoying the locally inspired cuisine that we call Norway’s Coastal Kitchen.

Today we arrive in Bergen, Norway’s Gateway to the Fjords. Encircled by mountains and sea, this vibrant port city was once the heart of Hanseatic trade, where merchants from across Europe gathered to exchange fish, timber, and tales of distant voyages.

Wander the UNESCO-listed Bryggen district, its painted wooden houses leaning in on one another, or visit the bustling fish market nearby. The funicular up Mount Fløyen offers sweeping views of the city and islands beyond, a reminder of Bergen’s enduring bond with the sea.

Whether you choose to explore its cobbled streets or simply breathe in the crisp coastal air, Bergen embodies the spirit of western Norway: historic, hospitable, and framed by the elements.

 

Rebuilt after a devastating fire in 1904, Ålesund rose anew in elegant Art Nouveau style, its pastel towers and ornate façades mirrored in the still harbour waters. The town spreads across a series of islands, framed by the Sunnmøre Alps; it’s a masterpiece of architecture set within a masterpiece of nature.

Stroll along the canals or climb the 418 steps to Mount Aksla for a panoramic view over the archipelago. Ålesund’s beauty lies not only in its buildings but in its light, which is often soft and pearlescent, shifting with the sea and sky.

Here, culture and coastline meet in perfect harmony, a fitting prelude to the landscapes awaiting further north.

Today we follow Norway’s storied inner coastal route, where mountains rise sheer from the sea and small fishing villages cling to sheltered bays. It’s a stretch of coast shaped by centuries of seamanship – the same channels once sailed by Vikings and traders, now offering some of the most breathtaking scenery in the north.

As we weave between islands and headlands, look for solitary lighthouses and red-painted cabins that seem to float between sea and sky. Sea Eagles may circle high above the cliffs, while fishing boats move steadily along age-old routes. From the deck, watch as islands drift past and waterfalls trace white ribbons down dark cliffs.

The interplay of light, cloud and water gives every hour a new mood – sunlit stillness one moment, mist and shadow the next. This is Norway at its most cinematic; intimate, elemental and timeless.

Nestled among fjords and peaks, Narvik stands at the crossroads of Arctic nature and human history. Once a vital port for the iron trade, it played a dramatic role during the Second World War, its calm waters still echoing with stories of courage and endurance.

Step ashore to visit the War Museum or take the cable car to the summit of Narvikfjellet for panoramic views across snow-tipped mountains and the Ofotfjord. In winter, this landscape glows in the blue light of the north, a serene beauty broken only by the cry of gulls or the whisper of wind.

The Lofoten Islands rise up like a dream – granite peaks thrusting straight from cold seas. We dock in Svolvær, Lofoten’s lively heart, where fishing boats sway in the harbour beneath the twin spires of the mountain known as the Svolvær Goat.

Stroll the waterfront and visit art galleries inspired by the islands’ luminous skies, or wander to the nearby fishing village of Henningsvær, perched on islets linked by slender bridges. Everywhere, the scent of salt and drying cod fills the air – a reminder of the sea’s enduring role in daily life.

Later, we sail through the narrow Raftsundet channel, one of the most dramatic waterways in the world, before reaching Stokmarknes, birthplace of Hurtigruten. The museum here tells the story of Norway’s coastal lifeline – fitting, as you too are sailing it under the glow of Arctic light.

By evening we reach Alta, a town framed by tundra and silent forests, and gateway to Norway’s far north. Once an ancient meeting place, Alta’s riverbanks still hold traces of early civilisation in the UNESCO-listed rock carvings that depict reindeer, hunters and boats from millennia past.

You may choose to stay overnight in the Igloo Hotel, rebuilt each year from blocks of pure ice, its shimmering interior softly lit. Otherwise you might explore the town’s small museums or cafés, where the warmth indoors contrasts beautifully with the cold outside.

Alta is also a place of vast horizons, where rivers freeze solid, stars feel close enough to touch, and the north reveals its quiet grandeur.

Wake up and spend another day in Alta, where winter adventures and northern serenity meet. Glide through pine forests behind a team of huskies, try snowshoeing across frozen plains, or join a guided trip inland toward the sweeping tundra of Finnmark.

Closer to town, visit the striking Northern Lights Cathedral, its spiralling design echoing the ribbons of light that so often dance above. At the Alta Museum, stories of Arctic life and ancient rock art bring the past vividly to life.

Whether you seek exhilaration or stillness, Alta rewards both. It’s a place where silence and space combine into something very special.

Today we arrive in Honningsvåg, gateway to the legendary North Cape – a landmark long regarded as the northernmost point of mainland Europe. The town itself is small and welcoming, perched among rugged hills and icy bays where fishing boats come and go with the tide. From here, an optional excursion takes you across the windswept plateau of Magerøya Island to the North Cape itself. Standing by the 300m cliffs that fall sharply into the Arctic Ocean, you’ll feel the vast scale of the landscape – sea, sky and tundra stretching endlessly around you.

Back in Honningsvåg, take time to explore the town’s colourful harbour and wooden houses painted in bright Arctic hues. Visit the North Cape Museum to learn about the history of life in the far north, or simply enjoy a coffee while watching fishing vessels come and go. Here, in one of the world’s northernmost towns, you’ll find a remarkable blend of endurance, hospitality and quiet beauty.

Our final port of call is Tromsø; lively, cultured and ringed by snow-clad peaks. Once a base for Arctic expeditions, the city still hums with the spirit of adventure. Wander its streets of colourful wooden houses, visit the striking Arctic Cathedral or cross the bridge to Polaria for an introduction to polar wildlife. You might also stop by the Polar Museum, where tales of daring explorers and trappers bring the Arctic’s past vividly to life.

As evening settles over Tromsø, enjoy an overnight stay in this vibrant northern hub, perhaps sampling Arctic cuisine or a locally brewed beer as the lights of the city shimmer on the water. The atmosphere is one of warmth and welcome, where culture and wilderness meet in perfect balance. Tromsø feels both worldly and wild, a fitting finale to your voyage along Norway’s coast.

This morning marks the end of your voyage, as the ship comes to rest once more at the quay. Step out on deck for a final moment and take in the scene – the snow-dusted mountains that rise above the city, the clear Arctic air and the quiet rhythm of life in the far north.

Your voyage from Copenhagen has carried you through centuries of seafaring heritage and into the living north past fjords and fishing towns, and beneath vast Arctic skies. Whether you continue your adventures or linger a while longer in Tromsø, you’ll carry with you the rhythm of the Norwegian coast; its light, its silence and its enduring sense of wonder.

Experience cities, fjords, islands and the Arctic Circle on The Arctic Line

Experience cities, fjords, islands and the Arctic Circle on The Arctic Line

Cabin Types

from Auckland

Polar Inside Cabin

Polar Inside cabins are modest yet comfortable, accommodating 2 to 3 guests with either twin beds or upper/lower berths. Located in the heart of the ship, they offer a windowless design for added privacy and cosiness.

Tromso, Norway to Copenhagen or v.v

Cruise

from $6325 per person share twin

  • Includes AUD550 per couple* Onboard Credit
  • 28 Jan 18 | Choose from a range of dates in 2027–28. Ask your consultant or visit in-store for details on departure dates, sailings, and pricing.
  • Travel 18 Jan - 30 Jan 28

Polar Outside Cabin

These comfortable, outside cabins for up to two people on the lower deck have separate beds, one of which converts into a sofa. The cabins have portholes, some with limited or no view.

Tromso, Norway to Copenhagen or v.v

Cruise

from $9169 per person share twin

  • Includes AUD700 per couple* Onboard Credit
  • 18 Jan 28 | Choose from a range of dates in 2027–28. Ask your consultant or visit in-store for details on departure dates, sailings, and pricing.
  • Travel 18 Jan - 30 Jan 28

Arctic Superior Cabin

Relaxation and comfort are the hallmarks of our Arctic Superior cabins. Situated on both upper and middle deck, they all have bathrooms with shower and WC. They are also equipped with tea and coffee -making facilities. All Arctic Superior cabins have double beds. All the cabins have individual specifications.

Tromso, Norway to Copenhagen or v.v

Cruise

from $10,119 per person share twin

  • Includes AUD900 per couple* Onboard Credit
  • 18 Jan 28 | Choose from a range of dates in 2027–28. Ask your consultant or visit in-store for details on departure dates, sailings, and pricing.
  • Travel 18 Jan - 30 Jan 28

Expedition Suite Cabin

Accommodating 2-4 guests, each spacious Expedition Suite features a double bed, a separate lounge area, and refined furnishings, offering a serene retreat after a day exploring Norway’s breathtaking coast.

Tromso, Norway to Copenhagen or v.v

Cruise

from $15,809 per person share twin

  • Includes AUD1100 per couple* Onboard Credit
  • 18 Jan 28 | Choose from a range of dates in 2027–28. Ask your consultant or visit in-store for details on departure dates, sailings, and pricing.
  • Travel 18 Jan - 30 Jan 28

The images are representative only; the size, layout and furniture may vary (within the same stateroom category).

Terms & Conditions

All cruise packages are based on Twin share, inside cabin and costs are per person. All prices are converted from Australian Dollars and are subject to currency fluctuations at the time of booking. Availability is current as at 2 Mar 26 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked. Save amounts reflect a discount from Hurtigruten at time of publication

*New Signature voyages: Up to AUD800 onboard credit
Valid until 30 April 2026
Enjoy up to AUD800 onboard credit on three new Signature itineraries, sailing spring, autumn, and winter 2027–2028, across multiple cabin categories.
Onboard Credit amounts are in Australian Dollar and are subject to currency fluctuations at the time of booking.

**Northern Lights Promise Terms & Conditions

Subject to the following 'Terms and Conditions'

This offer applies to all new bookings of voyages of 11 days or more along the Norwegian coast aboard The Coastal Express, The North Cape Line, and Hurtigruten from Hamburg, departing between 20 September and 31 March.

A Northern Lights occurrence is defined as a sighting from the ship which is recorded by the ship’s deck officers and which is announced to passengers on board. An occurrence can last anything from a few minutes to a matter of hours, and the ships decision as to whether the Northern Lights occurred is final.

We announce occurrences of the Northern Lights on board the ship and you have the option of announcements direct to your cabin or suite. We hope that you will experience seeing the Northern Lights whilst on your voyage with us of 11 days or more, but we cannot be held responsible if you don’t.

We promise that in the event of there being no Northern Lights occurrence as defined above, you will receive a 6 or 7-day Original Coastal Express Classic Voyage, departing between 20 September and 31 March of the following year in an unspecified inside twin cabin on a full-board basis free of charge. You may upgrade to another grade of cabin subject to additional costs and availability. Please note that upgrading to suites with this offer may not be available.

We reserve the right to withdraw or amend the offer at any time. Please check at the time of booking as to the current status of the offer. The offer must be claimed and booked within 28 days from your return date. A choice of departure dates will be given.

The offer excludes flights, transfers, all onboard expenses, excursions, and luggage handling. The offer does not apply to interrupted or cancelled cruises (for any reason) with the effect that (a) the actual length of the cruise in days is less than 11 days, and/or (b) the cruise does not call its scheduled embarkation or turnaround port, and/or (c) actual disembarkation of the cruise occurs in a port north of Trondheim. Bookings are non-transferable, non-changeable, and have no cash value. This offer is not combinable with claims for compensation, refunds or price reductions.

HOT CODE:CMPHURT020326

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Frequently Asked Questions

How do I choose which type of cruise is right for me
There are three main types of cruising

Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.

River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.  

Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds

What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc.  Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want. 

Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained.  Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant 

Many cruise lines have adults only areas, and some are even fully adults only cruise ships.  The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.

Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.

Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.

You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you.  Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand 

What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.  

Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.  

Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.

Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type.  But because there is so much variety, there will be a cruise to suit everyone's budget.  It can work out to be great value for money compared to a regular fly/stay holiday.

Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.

But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness. 

Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.

Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last.   Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.

Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday. 

Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out.  Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!

 

Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.  

Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant   - you don’t want to get caught out

Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions

Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant

Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only

If in doubt, ask the staff onboard your ship. 

Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe.  We also recommend you keep your passport, and any important documents locked in the your safe also.


Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process.  Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.

How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space!  But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.

Don’t get caught out – make sure you check the details carefully and be aware of any restrictions.  Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.


Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do.  You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed.  A bonus, if the tour is delayed the ship will wait for you before it sets sail again.

You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure.  Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.


What currency is used onboard?
This varies depending on cruise line and destination.  You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.


What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking.  If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.


What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost.  However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).

Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant

Can I take visitors on board?
Think of a cruise ship like an airplane.  No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.


Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others.  But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family


Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite 
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls.  Find out before you go – your HOT travel consultant can help

How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account.  Payment will be made at the end of the cruise.

Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service.  You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.

Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.

Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.

Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.

There are some additional activities that you may have to pay separately for, like special restaurants & shows.  Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately

Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you. 


Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork.  We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever. 

How can I cancel or make changes my cruise booking?
We know ‘life’ happens.  To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply.  Some of your booking may be non-refundable.

When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.

When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.

Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.

How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.

What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling.  If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more  as these can vary by cruise liner