Online Flight Booking FAQs

For assistance with your online flight booking, please phone 0800 355 999 (International callers dial:+64 3 357 3021)

Email: houseoftravelonline@hot.co.nz 

Hours:
Mon - Fri: 8.30am - 12.00am
Sat - Sun: 9.00am - 5.30pm
Public Holidays: 9.00am - 5.30pm

Please find the full House of Travel Terms & Conditions and General Information here.

Yes, you can now book flights originating from popular destinations across the globe.

Yes. You can search and book for a group of up to seven individuals (including children and infants). If you wish to travel with a larger group please contact us on 0800 355 999 or email hello@houseoftravel.co.nz

Yes, you can make a booking for another person even if you are not travelling with them. In the Traveller Details section on the Review page when making a booking, update that area with the name of the person that will be travelling.

If permitted by your airline's regulations, we can credit points to your account. Enter these when you are making your booking along with your traveller details.

You can choose between a number of different payment options for booking flights online with House of Travel.

• Q Card: 12 Months no payments and no interest on your purchase with no minimum spend. Conditions apply. Find out more.

• ASB True Rewards: Use your points from ASB’s credit card loyalty programme to pay for flights. Find out more.
• Account2Account internet banking
• Credit card (fees apply)

Airlines generally only publish their schedules 11 months in advance, as we access the airlines reservation systems and websites, we cannot make bookings more than 11 months in advance.

We will display the best three return trips (and all one-way flights) that match your search criteria in best price order. We will display the actual tickets available at those prices, so sometimes, due to demand, the lowest fare may not be available on a given flight. We will show you the best deals and we will show all of the flight options so you can pick and mix the flight times, fares and airlines that you prefer. Sometimes a particular fare is only available when matched with a return fare from the same airline (and this will mean you only select certain pairings of flights on a return trip), but in many cases the best deal may be using two different airlines. We bring all those airlines and fares to you so you can truly get the best deal.

You can find the GST information along with a breakdown of the total fare, on the itinerary that is emailed to you.

Your e-itinerary is also a GST receipt.

Because we are using a real-time reservation database, availability can change between the time a search is performed and a ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight may become fully sold out only seconds after your search.

Because we are presenting the best deals to many customers as they search online, your booking is always reconfirmed with the airline reservation system right before we take any payment from you. This is why, once you have found the best deal, we encourage you to have your credit card and personal details for the traveller close by. If we cannot confirm your original booking request we always will offer you the next best deal based on your original selection. Unless you receive the Confirmation screen message and booking reference we have not taken any money from you.

Airline Check-in

It is important that you arrive at the airport with sufficient time to complete the airline check-in process. Please adhere to the check-in times indicated in your itinerary but be aware that for international travel you may need additional time to complete any Government formalities and departure procedures. Many airlines require passengers to have their travel itinerary available at check-in, so we strongly recommend that this is carried at all times.

Airfare Cancellations, No shows & Amendments

Cancellations and No shows - a House of Travel cancellation fee of  will be charged in addition to supplier and airline fees. For full details of cancellations please refer to our booking fees.

Amendments - any changes after booking will incur an amendment fee plus any supplier and airline fees. Whilst some tickets have specific maximum validity, no airline ticket is ever valid for more than 12 months from the date of original issue. Re-issue, amendment and upgrade conditions must be completed within the 12 months from the date of original issue.

For full details of fees, please refer to our booking fees.

Reconfirmations

As all airlines have different reconfirmation rulings, you must reconfirm your onward flights at least 72 hours prior to departure to avoid possible cancellation and to confirm any schedule changes the airline may have made. Wherever possible, advise the airline of a local contact phone number.

Identification

Please ensure you carry photo ID when travelling domestically.

Passports and Visas

For international travel you need a current Passport and possibly visas. In addition, your ability to travel may be restricted where you have been convicted of a criminal offence, have a contagious disease or have a serious health problem. Compliance with foreign laws and regulations is your responsibility, but we are happy to help, so please feel free to contact us if you require any assistance. Please ensure that the spelling of your name on your passport matches exactly the name(s) on this booking.

Travel Insurance Policy

We strongly recommend you purchase travel insurance, however if you have chosen not to accept the policy offered, we may still be able to help you. If you would like to discuss other insurance with a travel consultant, please feel free to give us a call, as we have other product options that may better suit your needs.

Frequent Flyer Programmes

A number of airlines operate frequent flyer programmes where you can earn points for mileage flown. If you are currently a member of a programme and wish to accrue points for this booking, please give us a call.

Other Services

Your local House of Travel store can provide assistance with any additional travel products you require (rental cars, sightseeing, cruises etc) plus we provide a full service for foreign currency.

Unaccompanied minors and special needs.

If you have special requirements or children that need to travel alone, then please talk to a member of our Call Centre who will be able to ensure you receive the right information and fare for your circumstance.

Taxes

Prepaid Government taxes and levies plus any fuel charges that apply to your airfare have been included in the total price you are paying. If you would like a breakdown of these costs, our Contact Centre is happy to assist. Some countries, however, require you to pay taxes on departure, so it's a good idea to have some local currency in reserve.

Checking

We have exercised care in putting together your travel. It is important that you check the documentation we send to you to ensure that it fully meets your requirements. We cannot be held responsible for any errors or omissions.

Currency

All prices quoted in the booking website are in New Zealand dollars.