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Esther Ru Bay

Esther Ru Bay

House of Travel Papamoa

For over 20 years, I’ve had the incredible privilege of helping people explore the world. From weekend getaways to once-in-a-lifetime journeys, I’ve sent travelers to every corner of the globe—each trip teaching me something new and deepening my passion for travel planning.

What I love most is working with people to craft experiences that go far beyond just itineraries and bookings. Whether it’s a romantic escape, a family adventure, a cultural deep dive, or a soul-searching solo trip, I take the time to understand what matters most to you. Together, we create meaningful, memorable journeys that you’ll carry with you for a lifetime.

In the past few years, the travel landscape has changed dramatically. Flight disruptions, evolving health regulations, and new requirements have made things more complicated than ever. But with experience comes adaptability. We've become experts at staying ahead of the curve—navigating changes with confidence, keeping you informed, and ensuring your plans stay on track no matter what.

My goal is simple: to take the stress out of travel so you can focus on the joy of discovery. From the moment we start planning to the moment you return home, I’m here to make your experience smooth, enjoyable, and truly unforgettable.

Travel might be more complex today—but that’s exactly why having someone in your corner makes all the difference. Let’s plan something amazing.


Esther

Andy Gosnell

Andy Gosnell

House of Travel Christchurch City

There is nothing like having an outgoing and versatile member on a team—and Andy is ours. His approachable, honest style fosters strong relationships and consistently positive experiences for clients, suppliers, and colleagues alike.


Travel has always been a defining part of Andy’s life. He caught the travel bug early - 3 formative years of living in the USA during his childhood hardwired his love for travel.  Since then, he has taken every opportunity to see the world, often venturing to remote and remarkable destinations. Whether trekking through the Patagonian Andes, wandering the piazzas of Italy, or visiting family spread around the globe, Andy is truly in his element.


With nearly ten years in the travel industry, Andy has had the opportunity to experience an exceptional range of destinations and build deep, practical knowledge. No matter where you want to go, he brings expert insight and thoughtful advice to help make your journey genuinely unforgettable.


“I can help you visit anywhere and experience anything—you're only limited by how far your imagination can stretch.”

 

Years in the industry: 10
Countries visited: 12
Favourite destination: Amalfi Coast
Next destination on the list: Poland

“Not all those who wander are lost.” — J.R.R. Tolkien


Why I Love Travel

The places I see and the people I meet—travel truly is the best way to broaden the mind. It allows you to experience and learn from different cultures and walks of life. Life is short; travel often.


My Travel Tips

  • If you are always early, you are never late.
  • Pre-book as much as possible before departure and schedule rest days on longer trips.
  • Live courageously—100% of the opportunities you don’t take are missed.


My Top Three Favourite Destinations

Italy
The food, history, people, dramatic coastlines, and mountains—Italy deserves a place on everyone’s bucket list.


USA
With its extraordinary diversity of cultures and experiences, you could spend a lifetime exploring the United States and still not see it all.


Patagonia
Challenging to reach, but the dramatic landscapes that greet you make every moment of the journey worthwhile.


What’s in My Suitcase

  • Kindle / E-reader – Lightweight, easy to pack, and long-lasting battery life; an essential on every trip.
  • Noise-cancelling headphones – Ideal for busy airports and long-haul flights.
  • Travel plug adapter – Easy to forget, but absolutely essential.


Andy

Madison Richards

Madison Richards

House of Travel Barrington

What makes me stand out as a travel agent is my focus on creating trips that are tailored just for you. I take the time to understand your travel dreams and craft itineraries that go beyond the typical tourist spots, making every trip feel special. With my travel knowledge and personal touch, I ensure your trip is fun, stress-free, and memorable. If you want someone who is as excited about your holiday as you are, I’m here to make it unforgettable.

Madison

Fiona Muir

Fiona Muir

House of Travel Whanganui

You know how some people collect handbags or shoes, well I have a love of collecting passport stamps! I developed a bit of a passion for adventure travel since working in the States at a summer camp in my early 20’s. I have travelled to over 40 countries, doing everything from eating scorpions in China, snorkelling the Silfra fissure in Iceland, to skydiving in Namibia.

Fiona


Best. Holidays. Ever!

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