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Esther Ru Bay
House of Travel Papamoa
For over 20 years, I’ve had the incredible privilege of helping people explore the world. From weekend getaways to once-in-a-lifetime journeys, I’ve sent travelers to every corner of the globe—each trip teaching me something new and deepening my passion for travel planning.
What I love most is working with people to craft experiences that go far beyond just itineraries and bookings. Whether it’s a romantic escape, a family adventure, a cultural deep dive, or a soul-searching solo trip, I take the time to understand what matters most to you. Together, we create meaningful, memorable journeys that you’ll carry with you for a lifetime.
In the past few years, the travel landscape has changed dramatically. Flight disruptions, evolving health regulations, and new requirements have made things more complicated than ever. But with experience comes adaptability. We've become experts at staying ahead of the curve—navigating changes with confidence, keeping you informed, and ensuring your plans stay on track no matter what.
My goal is simple: to take the stress out of travel so you can focus on the joy of discovery. From the moment we start planning to the moment you return home, I’m here to make your experience smooth, enjoyable, and truly unforgettable.
Travel might be more complex today—but that’s exactly why having someone in your corner makes all the difference. Let’s plan something amazing.
Esther
Chelsea Rowe
House of Travel Mount Maunganui
Why a customer would choose me:
I'm honestly in my dream job - I get to combine my passion for travel with my love of organisation and planning. Travel has changed so much over the last few years and continues to do so, which means there are more details to consider than ever before.
It's so much fun getting to know my clients and helping them come up with the perfect itinerary. I can research to my heart's content and get into the nitty gritty to make sure your trip flows smoothly.
You just bring me your dream and we can build it together. Then leave me to focus on the details, so that you can relax and have your best adventure yet!
Meet Me:
I moved home to NZ in 2017 after living on the Sunshine Coast in Australia for ten years during my 20's (yes, I'd love to help you plan your next trip over there).
In the weekends I'm either reading a good book at home cuddled up with my rescue cats, or traipsing through the local forests - I'm not much of a city dweller if I can help it.
When it comes to travel, my attitude leans more towards 'go big or go home'. If I'm flying halfway around the world, you can bet that I'm going to make the most of it. I will bargain hunt my heart out so that I can fit in more days, more locations and more fun.
I mean, is there any better feeling in the world than standing somewhere you've never been before, experiencing new things, tasting new foods, meeting new people and just having the time of your life?
Chelsea
Kelly-Ann Patterson
House of Travel Lower Hutt
With over 20 years in the industry, I’m lucky enough to turn holiday dreams into unforgettable experiences. I specialise in family travel, group getaways, solo adventures, and special interest trips, helping clients craft memories that last a lifetime. Whether I’m working with long-time clients or meeting new faces each week, I’m always excited to bring personalised travel dreams to life. Outside of work, I’m a proud Mum to two teenage boys, and if I could, I’d be carting around my beloved golden labrador on every trip! Passionate about what I do, I’m always ready for the next adventure—both for my clients and my own family. I’m always up for a chat, or even better, pop into the store and say hi!
Kelly-Ann
Jason McKay
House of Travel Nelson
As the proud Owner Operator of House of Travel Nelson, I lead a small but passionate team dedicated to taking care of all your travel needs.
I primarily work on the Orbit World Travel side of our business, specialising in business and group travel. But as a traveller myself, I love chatting with customers and the team about their upcoming adventures — there’s nothing better than sharing in the excitement of a great trip!
Travel has played a huge role in my life. From years of family holidays to the Gold Coast and Fiji, where the kids spent hours in the pool or on the playground, to unforgettable highlights like Disneyland (they were 10 and 12 — the perfect age!), followed by a relaxing week in Mexico. These days, with older kids, we’re seeking more adventure. Our recent trip to Vietnam was a standout — from the vibrant energy of Ho Chi Minh City to the peaceful beauty of Hoi An's lanterns and Halong Bay. If you haven’t been, it’s a must!
Next on my list? Europe. While I’ve done a couple of quick trips
in the past, I’m keen to take the time to explore the diverse cultures and rich
history of the places I’ve spent years helping others discover.
Whether your trip is big or small, come in and see us at House of Travel Nelson — we’ll make sure it’s your best one yet.
Best. Holidays. Ever!
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