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Jessica Osbourn

Jessica Osbourn

House of Travel Papamoa

I have always been a lover of travel, family holidays as a child sparked my love of seeing the world. I was born in England, moving to New Zealand with my family at the age of six. Drawn to the outdoors and the natural beauty of the world, I enjoy nothing more than exploring new landscapes, immersing myself in local living or being a major tourist. Whether that’s wondering narrow streets, exploring a big city or lounging on a sun-soaked beach.

In addition to my knowledge of travel, I'm currently training to become a Contiki champ with a passion for adventure and a love of meeting new people, I am eager to help you plan your own exciting Contiki, Top Deck, G-adventures or Intrepid tour and create unforgettable memories. 

I was fortunate enough to be sent to Disneyland California and loved every aspect of its adrenaline packed adventure. It is an unforgettable trip and I cant wait to help others book their magical Disney holidays. 

With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.

Jessica
Claire Jones

Claire Jones

House of Travel Devonport

?? Hello to all my valued clients—old and new! ??

I’m truly passionate about helping people turn their travel dreams into reality, and I’m thrilled to embark on many more exciting conversations with you about all things travel!

As the Cruise Master at our store, I’m proud to have earned my CLIA cruise certification, bringing you expert guidance for your next voyage.

Whether you’re a familiar face or someone I haven’t had the pleasure of meeting yet, I’m here to support your travel journey, no matter how big or small. With 27 years of experience in the travel industry, I’ve had the privilege of exploring some of the world’s most incredible destinations—Europe, Asia, the Pacific Islands, the USA, Australia, New Zealand, Africa, and unforgettable cruises. ??

Travel is more than just a job for me—it’s a true passion. I love sharing my adventures, insights, and tips with others. There’s no better time to explore the world than now. Life is short, and travel creates memories that last forever, leaving you with nothing but joy and no regrets. ??

I invite you to stop by anytime, say hello, and let’s start planning your next adventure! I can't wait to help you create experiences that will last a lifetime. ??


Claire

Minji Park

Minji Park

House of Travel Christchurch City

Minji is our Japan specialist in Christchurch. Born and raised in South Korea, her passion for travel began at an early age. This passion led her to study tourism management and become a tour guide in both Japan and Southeast Asia.

 

Minji has spent most of her tour guide career in Japan, leading tours across the country and gaining an in-depth knowledge of the region. She has also guided tours in Thailand, Cambodia, Vietnam, and Laos, and has backpacked extensively throughout Europe, Australia, and Canada. Minji has lived in London, Vancouver, and Sydney, spending at least a couple of years in each country.

 

 

My top travel tips

  • Pack as light as you can (except for cruises). Heavy luggage can be tedious to manage and exhausting just getting on/off trains. 
  • Try to pre-book and pay in NZ dollars. If you pay locally, you will need to pay in local currency and the banks will apply their exchange rates plus international transaction fees. 
  • Utilise your stopover opportunities. Two holidays, one ticket, you are basically genius.

Years in the industry: 14
No. of countries visited: 30+
Favourite place to visit: Japan
Next place on the list to visit: Safari in Africa

"Investment in travel is an investment in yourself" - Matthew Karsten


Why I love travel 

I love meeting new people, discovering new cultures, tasting new food and beers and having new experiences. Travel is the best way to tick all the boxes and be inspired. 

It is exciting and rewarding to help make my clients' holiday easier with better value and making it more memorable with my travel knowledge and organisation skills. I just love talking about travel, and hearing about their holiday when they return home is the best part of my job. It is very rewarding to hear what a great time they had. I am continuously learning about new travel destinations and new products and experiences so I never get bored. 


My top destinations

  •  Japan – Japan is the country that I have travelled through the most and I can never tire of it.  Japan offers so much, from old historic shrines and temples to the most modern architecture and latest technology, fascinating culture, beautiful nature areas and incredible food. It is also a very safe and easy place to travel so I recommend it for all types of travellers.
  • Spain - I love the Andalusia region in particular, including Granada and Ronda. You feel like you are walking back in time, or perhaps through a movie set with the many sublime landscapes, spectacular vistas and famous historic sites. A warm evening drinking sangria with some delicious tapas over a view of Alhambra is a personal favourite. 
  • Vietnam - you can have an amazing experience within a very affordable budget. In one day, you will see more motorbikes than you have seen in your entire life. Interesting French Colonial architecture and indigenous castles and villages, beautiful beaches and rice paddies, the little art and culinary boutique town of Hoi An, unique and delicious food, UNESCO Heritage site Ha Long Bay and much more. 
  • Galapagos - If you are into wildlife, this is one of the ultimate places in the world to visit. I still say Galapagos was the best travel experience in my life. The everyday encounters with unique species of sea lions, turtles, tortoises, all different types of birds, penguins, sharks, rays, marine iguana are unforgettable. The best part for me was diving amongst schools of hammerhead sharks and eagle rays inside the crater of a submerged volcano.


What's in my suitcase

  • Foldable backpack - It is the best thing ever. I always put one in my bag, and it is perfect for a casual day out exploring.
  • Travel organiser bags - I have one for clothes, one for underwear/socks and one for toiletries. It will make your pack/unpack so much easier. 
  • Compact rain jacket and small collapsible umbrella - You will always have some rain during your holiday but unless you are expecting lots of it, you don't want these items to take too much space in your travel bag. 

Minji

Toni Rendell

Toni Rendell

House of Travel Rotorua

As a 17 year old, I headed off to Finland on a student exchange  for a year, my first ever overseas trip and the  start of my passion for travel. 

Whether it’s a quick jaunt across the Tasman,  an adventure through Vietnam  or a guided coach tour of Europe, I love working with you to create the perfect holiday.

Having been in the industry for over 30 years,  I have an extensive knowledge of airfares, and travel providers, I combine that with the knowledge of my returning customers and the wisdom of the House of Travel collective to craft your travel.

There sure is a lot you need to know and I pride myself on keeping up to date with industry trends and changes. That may be new destinations to visit, beautiful places to stay or changes in travel  requirements.

So get in touch  and let me  help make your travel dreams come true. 


Toni

Best. Holidays. Ever!

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Vietnam FAQs

Q. What is the best time to visit Vietnam?
Vietnam’s diverse geography means the best time to visit varies by region. Generally, spring (March to April) and autumn (September to November) offer pleasant weather with less humidity and rainfall. For northern destinations like Hanoi or Halong Bay, it is generally cooler than the rest of the country so winter (November to January) is cooler, while southern cities like Ho Chi Minh City enjoy dry weather during these months. Central Vietnam, including Hoi An and Hue, is best visited between February and August when it’s warm and sunny.

Q. Where should I go on holiday in Vietnam?
Vietnam boasts incredible diversity. Visit Hanoi for history and culture, Halong Bay for its stunning limestone karsts, and Hue for imperial palaces. Central Vietnam offers the charm of Hoi An’s ancient streets and Danang’s beaches. In the south, explore the Mekong Delta’s waterways or experience the vibrant city life of Ho Chi Minh City. For nature enthusiasts, Sapa's terraced rice fields and Phong Nha’s caves are must-sees.

Q. How long should I plan for my Vietnam trip?
To see the main highlights, we recommend a minimum of 10 days, but ideally three weeks — to see the very best of Vietnam in its entirety.

Q. How to find the best holiday package to Vietnam?
Check out our Vietnam deals section on the website or subscribe to receive exclusive offers straight to your inbox. Our Vietnam travel specialists can help craft the perfect itinerary for your adventure.

Q. Where should I stay in Vietnam? 
Vietnam offers options for every budget. Choose boutique hotels or luxury stays in Hanoi and Ho Chi Minh City, eco-lodges in Sapa, beach resorts in Danang or Phu Quoc, and traditional junk boats for an unforgettable overnight in Halong Bay.

Q. What should I pack for Vietnam?
When traveling to Vietnam or other neighbouring Southeast Asian countries, your packing list will vary based on the time of year you decide to travel.

  • Lightweight clothing for hot weather, with layers for cooler northern winters.
  • Comfortable shoes for walking and exploring cities or trails.
  • Sunscreen, bug spray, and a reusable water bottle.
    A universal adapter for electronics (Vietnam uses type A, C, and G plugs).

Q. What are some must-try experiences in Vietnam?
Some of our absolute favourites to explore in Vietnam include - Cruising Halong Bay, visiting the bustling markets of Ho Chi Minh City, cycling through rice paddies in Hoi An, and indulging in authentic Vietnamese cuisine like pho and banh mi are experiences not to miss. To view our favourite things to see & do in Vietnam click here

Q. Do I need travel insurance for Vietnam? 
Yes, travel insurance is highly recommended. Ensure your policy covers unexpected medical needs and trip interruptions.

Q. How to get around in Vietnam?
If you’re short on time, skipping central Vietnam and flying from north to south (or vice-versa) is wise.  If time's not a problem, book a driver and guide for a scenic route between Hue and Danang, or Hanoi and Danang. Both drives are stunning. 

Trains are reliable throughout, but the Reunification Express train, which chugs between Hanoi and Sapa, is a real highlight. Slow but intrepid, if you have time to amble, the views are incredible. 

We recommend you to download the Grab app (similar to Uber) but no need to put credit card details in. You know the price before you go & pay cash. Much easier than taxis & super cheap.

Q. What dishes should I try in Vietnam?
Street food is very common & more stalls come out at night than day time. Sit on a very low plastic seat & enjoy new flavours & textures. You may need to observe fellow diners on how to eat some dishes!

We highly recommend eating where Obama dined - While in Hanoi, President Obama ate at an every-day noodle establishment called Bun Cha Huong Lien. Food is tasty, cheap and the restaurant is very proud of it’s most famous diner!

Here’s our absolute favourite 7 must-try Vietnamese dishes

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