Customer Reviews

"Excellent service from Tania as usual. She got our flights organised with no problems and was happy to follow up with any queries we should have prior to our trip. If we need help when we are away we have a number to contact her if necessary."

"Present, friendly & responsive. Clear communication & fast service."

"Sally was very polite and listened to what we were trying to do . Found our flights better than what we had thought found on line very happy with her as our agent. ."

"Excellent to work with, listens to what you want finds to best details to support your trip."

"Well we have known each other for sometime now and she is very easy to get along with. Full of good information, helpful and listens!. She has arranged a number of trips for us. A valuable asset for the business I would think. Cheers Richard."

"Quick, easy friendly"

"I was welcomed as I walked through the door and made to feel what I was enquiring about was important."

"Prompt response, good solutions found, very pleasant to deal with"

"Planned my trip perfectly"

"Provide quick response to apply for Travel Insursance"

"Cullan is always available and responds promptly to my queries. He plans my itinerary meticulously and my recent trip the flights, transfers and accommodation all connected perfectly and seamlessly. Changes to my instructions are never a problem."

"Sarah is always fantastic to deal with, she is professional, undertanding and is a lovely person!"

"He is so prompt with getting back to me and goes over and beyond with his advice and knowledge of anything to do with holidays. He makes our travel plans amazingly easy and stress free. I have total confidence in him.Always fantastic to deal with."

"Emily has a lovely personality and was very approachable, efficient and willing to spend time with me straight away to show me some choices for my journey to Perth. My trip was planned quickly and saved me a lot of stress and time trying to sort the options myself."

"Kali was very knowledgable about the destination that I needed to go to, and was able to accommodate my request to include my sister in Masterton."

"Fiona Muir was extremely helpful, altogether an easy and smooth process. All questions or concerns were answered without hassle."

"Bea is always very helpful and gives us the best options. BEA GOES OUT OF HER WAY TO FIND US THE BEST DEAL."

"Kyla makes travel easy and fun. She organised again an amazing holiday for me, managing to get everything I wanted to do into my holiday, always replying promptly to any questions and queries."

"Really quick getting back to us on every request or query we had. Very helpful."

"Firrst time met Maia, lovely friendly helpful young lady"

"Very friendly"

"Pam is just great in helping sort the best flights. Great job Pam!"

"Great on line communication followed up with straight forward booking I. Store"

"Very efficient and friendly"

"very helpful in helping arranging our next trip"

"A very helpful and patient person"

"Adrienne gave me good advice and was able to book the dates my Sister and I wanted at a reasonable price."

"He was able to answer all our questions and also give us options for the travel dates we requested. Nothing was a bother for him."

"Pleasant staff, helpful and quick to sort out my travel arrangements."

"Very pleasant nothing was too much trouble"

"Great communication skillls - really engaging & listened precisely to our requirements"

"Sarah is very helpful and imformative, nothing is too much trouble for her."

"Very positive and helpful with all our concerns. Totally satisfied with assistance and advise given."

"I emailed some things that I wanted and she managed to give us a great package including everything I askwd about, followed it all up and made sure we had everything, it was so nice to get everything booked within the day of our query and not be confused or doubt what we had done"

"Darren is so responsive to queries - even after hours (needs to stop that!). Gave options and always looks for the best for his client. Even small requests don't seem to be a hassle for him."

"Great communication and knowledge of travel generally."

"Brilliantly helpful and described options very well."

"Found us a great deal that suited what we wanted."

"Good and quick service"

"The whole experience was a pleasure, made so easy, because I use Kylie when ever I go away she knows exactly what I like in every way"

"Clear and timely communication and pleasant to deal with"

"Brent has professional manner that’s welcoming he is friendly with a great sense of humour & he openly listens to what we say.He always comes up with great travel options that are personal and affordable he never tries to push things you don’t want to do.He always goes the extra mile & we trust him and can’t recommend him enough."

"Friendly manner with plenty of suggestions regarding what to do to make our trip a memorable one."

"Pretty straight forward. I emailed with my interest in the F1 in march. He came back and confirmed he had two places available. I confirmed to take this places and sent the deposit. So that's where we are at at present"

"Tania was great, very helpful and had our bookings completed very quickly."

"Yes very efficient and made it easy for me as l was booing for some else"

"very happy with our booking. Monica the consultant was very helpful & was very switched on. Thanks Monica"

"Very helpful when I asked for the same unit at resort and very helpfulmwith the flights"

"Such a nice person to talk to, very noligable about where we wanted to go, kept us updated on any changes that we have made, told us places of interest, such a great person all round"

"Friendly quick help from Fiona. Then quick follow up with information sent online."

"Very nice person who listens to would you want and helps you get the best results ."

"Was excellent and very responsive to deal with."

"She was so easy to deal with and made everything simple to understand. Above and beyond with answering messages."

"friendly, good knowledge of the product, no time wasting."

"Did everything that was asked"

"She was very helpful and told us everything about were we were going"

"very good to work with"

"Great friendly service, excellent communication"

"Agent was readily available. Sped through the process. Helpful hints"

"Brent is always on the ball and very prompt to fulfil our requests."

"Great easy and fast service"

"Everything we asked for was sorted at the beginning and no changes were required."

"Jenny is always enthusiastic about helping me plan travel. When there is a better option she provided great information to allow me to make an informed choice. Jenny also tolerates my many question with a smile"

"Constant communication, explanations and advice throughout. Offered to look into our travel plans further than what we initially required which we ended up proceeding with which in return we decided to get her to do everything (further components of trip) as it was so easy to get her to do so - thank you!"

"Very helpful and could suggest a good car rental company"

"We have used house of travel with Toni,she was also amazing."

"Holly's was very helpful listen to what I wanted and got that for me . Lovely way of engaging with you. Went the extra bit to help."

"Great communication. Made it very easy, even though I asked for details to be changed nothing was too difficult"

"Good communication and responses to questions and feedback. Ie didn't get defensive"

"She was very efficient at her job and offered us options."

"Megan was efficient and gave me exactly what I needed."

"Very efficient. Flights organised straight away."

"Very friendly and helpful. Knew what she was doing. Answered any questions I asked her."

"Her quick responses and communication."

"Kelsey was amazing. She was very efficient and very informative."

"Clear in details of travel requirements. Noting the special request for assistance before each flight on documentation. Sending the travel documentation in a timely manner"

"Very efficient and informative. Prompt answers to any enquiries that we had. Can’t rate Paula high enough."

"Did a great job. Got back to us quickly with a very good itinary."

"Bella has been very helpful sorting our holiday to Australia. She has gone out of her way to help with sorting a Wises card. Bella's help has been much appreciated."

"Isabella is always very helpful, welcoming and all requests are promptly actioned."

"Have been dealing with Debby for all my Travel Arrangements. Debby is not only so good at her job, she goes the extra mile with everything as a Customer you actually want sourcing not only best deals but what is best as a Client. She never rushes you thru your appointment and makes sure you are totally happy with all aspects of your booking. I would not consider going to anyone else"

"Peter is friendly, knowledgeable and easy to converse with"

"Sophie was extremely helpful in finding the best flights for my husband and I at times that suited best for us as we are senior citizen and it is so good to speak to someone who knows exactly what we need."

"Being an older couple Naomi was very patient as we chopped and changed our plans and then suggested alternative ideas we may like to try. We had used House of Travel many years ago when our daughter worked in Takapuna Branch, but not recently. Travelling now is stress material and it was suggested by our son and daughter in law who use HOT regularly that we go through a Travel Company hence their advice was very helpful and made the bookings easier."

"She is so helpful and friendly plus very knowledgeable"

"Her efficiency. Kelly was a pleasure to deal with."

"Esther is my regular travel assistant and I trust her completely to take care of me and my companions. She is my first port of call for travel information."

"Very satisfied"

"Advice awesome"

"Maia was very friendly, not too pushy. More than help to what I needed and made the process very easy."

"Friendly and efficient - always a pleasure to book a trip through Donna"

"She is an experienced and helpful travel agent who is also a friendly person"

"Courtney is friendly, bubbly and super knowledgeable. She was super relatable, funny and nothing was ever a problem She even talked to my son about a couple things which has helped him with some ideas for our trip which is a super big thing for him Everything was done efficiently and timely - Courtney is awesome"

"GOOD CUSTOMER SERVICE"

"She explains everything"

"Friendly and efficient . Buzz took all our needs into consideration and offered sound advice. ALWAYS smiling."

"Angela has always been so helpful. She listens to us and then recommends the best options at affordable prices. If we have a change of plan whilst overseas, she is quick to organise new flights, etc. My husband had a medical event whilst we were away, Angela organised wheelchair assistance at all airports for him, without us even asking. She goes above and beyond for her clients."

"Prompt service. Easy to follow instructions re booking, package itinerary"

"She went out of her way to help us out with finding our flights and helping us with our different payment options."

"Jason has always planned our holidays to suit us very well."

"Very knowledgeable and friendly. Was able to tell us facts about all the places we are going to visit and about the cruise ship we are sailing on."

"Closest travel agent to us."

"Great service, Erin is lovely to work with. She made my frustration with booking my own flights disappear :)"

"Jan answered all of our questions requests very prominently and with a smile"

"A very good friendly personality and was very clued up on all the subjects we touched."

"Out trip was booked and confirmed without actually having to see Amy. We were late getting to HOT and she had finished for the day but she still emailed on the same day and we had everything confirmed that same day. Excellent service."

"Veronica was super organised and thought of booking a rental car and our insurance. She was very bubbly and pleasant to talk to. Made everything easy for us."

"Understood my wishes immediately and moved promptly to fulfill them. Easy to interact with."

"Always bright and friendly, she has a great manner and does her job well."

"Great customer service and great communication. That's very important to me while planning a holiday. Any questions you had she would get back to you as soon as she could. Very happy."

"Lorraine was very friendly and helpful. Very welcoming the moment I walked in the door. She went to a lot of trouble to find a flight time that suited my schedule. Price was very good also. Taking all in to consideration I was very happy with my visit."

"Bea is very helpful, listened to our requests and endeavors to arrange what we asked. E.g. how to manage our travel scooter on the plane. She is always very positive, honest and cheerful."

"Lee has an excellent understanding of our requirements and is cheerful and professional in all she does."

"Clear simple steps easily walked"

"Very good to talk to and explained every thing to do with our travel plans"

"Explained it all thouoghly"

"Understands her clientele"

"Very helpful, understood our needs and quickly found options for us."

"Very easy and obliging Cherone is also very quick with her replies and always has options Cherone is my go to!!"

"She managed to co- join my travel from NZ with my friend flying from Sydney even although we changed/altered our plans."

"Really helpful and prompt service."

"Liz listened to me, offered great advice and suggestions, and was totally professional."

"Experienced and knowledgeable along friendly service."

"Friendly nature, big smile which made me feel good. Gave helpful information and was efficient"

"Brydie was so quick to respond to my questions and always gave really informative responses in such a friendly manner! Shes a breeze to deal with, always with a smile, you can just tell how efficient and organised she is!"

"Lynda was great with all of my backwards and forwards asking so many questions. She provided a great range of options in order for us to decide what would work best for us."

"Sam is extremely helpful ,prompt service and as far as we know looks for the best deal"

"Wonderful service and nice friendly and professional person."

"Very welcoming, easy to understand and efficient…"

"Very friendly, easy to deal with, knowlagable, nothing a problem .lots of patience sorting changes until we got it right."

"Very helpful with alternative or additional 'suggestions' that met our travel objectives and timing."

"Carly could preempt what I might need and was very open to my questions, nothing was an issue!"

"THIS WAS NOT A BIG JOB FOR kAREN OR hot BUT SHE OFFERED TO DO THE BOOKING FOR ME FOR WHICH I WAS GRATEFUL"

"Quick response to all communication"

"Prompt responses and offers excellent ideas around your queries"

"A Very pleasant Young Lady, Who to my friend Les & I Think Stephanie was very dedicated in her work and is very switched on with Travel business. A pleasant Lady to deal with !"

"On to it for us, listened and found us a good deal"

"We have used Kate before and like those times she is so excited tp help us achieve our travel goals. Kate always has the knowledge and experience to offer us the best deals possible with good spaces of tome between flights so I don't get stressed we night miss flights. When I contact Kate I remind her who I am and she always acknowledges she has not forgot us and where we gave been. I recommend her to my friends and am just so grateful a friend recommended her to us."

"Naomi's ability to decipher a vague inquiry into a very agreeable holiday package.Fantastic. All going well I will be visiting Naomi soon to discuss skiing options in Japan ( and possibly even Club Med)"

"Josephine is a outstanding travel agent her expertise and knowledge of her position and great personality, Always goes way above her role Certainly accommodates our requirement 200%"

"Megan accommodated our request for our planned holiday very professionally with no hiccups."

"Anna O'Dell-Smith from House of Travel Ferrymead was very competent in booking our upcoming overseas trip. She was prompt, and thorough in providing a variety of options and prices for our trip. If there were any amendments needed she was quick to advise us and remedy any unforseen schedule changes. I found Anna to be an excellent agent who went out of her way to help us with nothing being too much trouble. I'd highly recommend her."

"Got us the cheapest deal comensurate with convenience of travel dates wanted."

"Friendly, great listening skills, keep us informed, went out her way to find some great accommodation choices overall Veronica is a credit to House of Travel"

"Very friendly approach, good knowledge of the travel arrangements I requested."

"She saw me without app and a good price and promp"

"Very informative and sourced the best possible deal for our trip away"

"Very prompt and efficient service. Travel program sorted very quickly with good communication. Got onto queries and a small issue quickly with speedy reply."

"So helpful and full of recommended suggestions, super friendly and nothing was too much trouble"

"Great communication, prompt service."

"Very friendly, helpful and professional"

"Stephanie is very personable and helpful."

"She was very knowledgeable, extremely helpful, and nothing was too much trouble."

"She came back to when she said she would with the first quote. When I asked for her to look into a cheaper options she did and came back asap with 2 better offers."

"Caitlin was very helpful and made our bookings that we required on the dates needed."

"Had a good knowledge off flight information and gave some suggestions on accomodation that suited our needs"

"Cullan produced options for us in a timely mannar. And a great package to Surfers"

"verygood"

"We achieved what we wanted."

"I'm happy with the service"

"Guided this old lady through the bookings, with a smile and was helpful"