Helsinki, Finland
Cruise & Tour Package
from $9089 per person share twin
- Interested in different departure dates? Let us know!
- $500 off + $500 onboard credit**
- Travel 09 Oct - 23 Oct 26
Norway
Follow the Northern Lights – Finland to Norway
Begin from Helsinki on this fully escorted southbound search for the Aurora Borealis. During the tour we cross Finland and Norway, visit charming hamlets, and sail through picturesque fjords, all the while making the most of plentiful opportunities to see the magnificent Northern Lights. Along the way, enjoy unique accommodation in both an Aurora Cabin and a Gamme cabin and meet the huskies and reindeer of the region.
Your trip also includes the amazing journey by rail, coach and ferry on the famous ‘Norway in a Nutshell’ route between Bergen and Oslo.
Scientists predict the Solar Maximum in 2024-25 will result in the most frequent and impressive Northern Lights in more than a decade. The next Solar Maximum after 2024-25 won’t be for another 11 years until 2036.
Departs
- 9 Oct 26 | Choose from a range of dates in 2026–27. Ask your consultant or visit in-store for details on departure dates, sailings, and pricing.
HOT Cruise & Tour deal Includes
- 6 nights Tour from Helsinki to Kirkenes
- 6-night cruise onboard MS Vesterålen including all cruise meals
- 2 nights Tour from Oslo to Bergen
Included in the Tour:
- 4-star hotel accommodations
- Flam Railway and cruise featuring Nærøyfjord via Norway in a Nutshell program
- First-class coach between Kirkenes and Rovaniemi
- Reindeer Safari from Dec-Mar, weather permitting
- Husky Safari, weather permitting
- Visits to Santa Claus Village and Siida Museum
- Private guided walking city tours - Bergen, Oslo
- Walking city tours of Bergen & Oslo
- Enjoy 9 total nights of hotel stays on land
- Meals on land: 14 breakfasts, 1 lunch and 2 dinner
Hurtigruten Cruises - What's Included
- Daily themed lectures on varied Norwegian topics
- Knowledgeable and multi-lingual Expedition Team
- Access to Photo Programme and photo sharing app
- FREE Wi-Fi onboard
- Port taxes
Cruise itinerary
Welcome to Finland!
Helsinki is often dubbed one of the world’s most liveable cities due to its vibrant nature and delicate balance of historic architecture and contemporary living. Make your own way to the hotel and spend the afternoon on your own exploring the city and discovering the many hidden gems, cafes and restaurants dotted around the city centre.
In the evening, you will have the opportunity to meet your fellow travellers and tour escort for an included welcome dinner as you prepare to follow the Northern Lights through Finland and Norway.
On our first full day, we'll embark on a coach tour of the city and learn more about Helsinki’s past and present from our English-speaking guide.
Highlights include the City Hall, the Parliament buildings, Finlandia Hall, the Opera House and, weather permitting, the popular Sibelius monument.
Another iconic stop on the tour is a visit to the Tempeliaukio Church, built into the bedrock of the city it has also become known as the ‘Church of Rock’ and a nod to the city's modern culture.
In the morning we set out from Helsinki and start our journey towards Finnish Lapland and the Arctic wilderness. Travelling by rail, we head to Rovaniemi - the reputed home of Santa Claus. As the train winds north gaze upon snow-capped forests and a true winter wonderland.
Arriving in Rovaniemi, we are now in the capital of Finnish Lapland, where you will have the afternoon to explore this quaint town at your leisure. At night, keep your eyes on the skies as we are above the Arctic Circle, the chances of spotting the Northern Lights increase.
Wake up in the heart of Lapland and prepare for our first authentic experience, a meeting with the cute furry locals at a husky kennel. Learn about how huskies are reared to become as fit and as hardy as the local Sami people who have worked with these iconic arctic heroes for many years.
After getting to know these animals we will enjoy lunch before joining a thrilling husky-drawn cart or sled ride through the Lapland wilderness with your new furry friends.
After spending the day living like a local, warm up with a hot drink at Lappish Kota, a traditional wooden hut dawned with reindeer hides and a roaring fire.
Feel like a child again as we spend the morning exploring the wonderous Santa Claus Village, and even get to meet the man himself!
In the afternoon we continue our journey north making a short stop to see the Sodankylä Old Church before continuing to the Northern Lights Village of Saariselkä. Upon arrival, be wowed at your accommodation for the night – your very own Aurora Cabin or Glass Igloo where you can watch the Northern Lights from your bed whenever they appear.
Following the included dinner at the hotel, we’ll be welcomed into the traditional tent of a local Sámi family who’ll talk enthusiastically about their unique culture and lifestyle. Feed the family’s reindeer in the nearby paddock or practise your lasso skills under your host’s expert tutelage. Weather permitting, enjoy an enchanting reindeer sleigh ride—available exclusively from December through March and lasting approximately 25-45 minutes. If you are really lucky, you can even catch a glimpse of the Northern Lights on this authentic Arctic experience.
As we continue North through the Finnish Lapland we arrive in the small township of Inari, the Sami capital (traditional nomads of Scandinavia, reindeer herders). On our stop in Inari, we will visit the newly renovated SIIDA museum - which is home to a collection featuring the spiritual and material culture of the Finnish Sami presented to the public through exhibitions and publications.
In the afternoon we cross into Norway and arrive at the iconic Snowhotel in Kirkenes, where you have the opportunity to join an optional excursion, choosing from activities such as king crab or Northern Lights safaris. Spend the night inside a traditional Gamme cabin, inspired by the traditional hunting and fishing hut known as ‘gamme’ which are typically found in the Lapland wilderness. Tonight’s included dinner is in the unique farmhouse restaurant, Låven.
Your voyage onboard the Coastal Express begins in the Arctic in the town of Kirkenes. Our first port of call is Vardø and its iconic star-shaped Vardøhus Fortress, built-in 1737. The northernmost fortification of any kind, it remains a part of the military to this day. Weather permitting, brave swimmers may want to take a dip in the icy Arctic Ocean (strictly optional of course!).
We cruise Norway’s coastline to arrive in the small port of Båtsfjord in the evening and then on to Berlevåg. You might be able to make out Mount Tanahorn to the west, or see Kjølnes Lighthouse blinking atop a cliff overlooking the Barents Sea. These two idyllic ports are home to Norway’s most famous male choir, comprising local fishermen.
We make a late-night stop at Mehamn, where there is the option to join snowmobile trip through the vast Arctic wilderness. A great opportunity to experience snowy plains and valleys, crisp winter air under the Northern Lights in the starry sky above.
During the day we pass through various ports including Honningsvåg and Hammerfest where you can visit the UNESCO-listed Meridian Column, erected in 1854 to honour the first precise geographic measurement of the globe.
Late in the evening, we arrive at Tromsø, in time to enjoy a magical Northern Lights concert at the Arctic Cathedral in winter (optional).
This morning, we arrive at Harstad, where you can join one of our optional classic excursions - A Taste of Vesterålen. Discover the history, beautiful scenery, and cultural heritage sites of this iconic and breathtaking landscape. Those who stay on the ship experience our passage through the Risøyrenna, a shallow channel built for Hurtigruten in the 1920s.
Prepare for some amazing scenery as we sail through the world-famous islands of Lofoten and Vesterålen. Lofoten is known for its natural beauty, steep mountains, wilderness and picturesque fishing villages. After a short stop at the tiny village of Risøyhamn, we continue to Stokmarknes, where Hurtigruten began in 1893.
Continuing south, it will look like we’re headed straight into a mountain, but don’t worry, we are in fact sailing through a passage into the narrow Raftsund, flanked by peaks rising 1000m out of the sea. If that wasn't enough, we arrive at amazing Trollfjord. If conditions allow, we will sail between sheer cliffs that seem close enough to reach out and touch. It’s an unforgettable experience!
We then cross over the Arctic Circle just after breakfast. Commemorate the moment with a tradition of tasting a spoonful of good ol’ cod liver oil!
Sailing along the Helgeland coast, you see the strange mountain, Torghatten, famous for the distinctive hole through its centre. There is a local legend as to why and how this mountain came to have such a hole. Make sure you ask your Coastal Expert about it!
Another highlight is sailing past the Seven Sisters mountain range. It is easy to see how the peaks influenced ancient legends. The story goes that seven beautiful troll sisters were caught out at sunrise and turned to stone, thus creating the seven beautiful mountaintops.
Even though we’re south of the Arctic Circle, there may still be good opportunities to see the Northern Lights.
Day 11
Today you have a chance to explore the wooden city of history: Trondheim. Be sure to visit the majestic Nidaros Cathedral, built over the burial site of King Olav II who reigned from 1015 to 1028. Treat yourself to quality coffee and a Nordic patisserie in one of the Bakklandet district’s many chic cafés then walk up to Kristiansten Fort for great views of Norway’s third-largest city.
As we sail along the coast, you will realize the importance of fishing to Norway’s coastal communities. Kristiansund is regarded as Norway’s ‘dried cod capital’ because of its long-time export of salted dry fish. An interesting excursion is to the Bergtatt marble mine, which takes you inside a mountain and across an illuminated subterranean lake before serving you a meal in the mine´s ‘Grand Hall’.
Day 12
During the night, the ship calls at Ålesund, Torvik and Måløy, as our voyage draws to a close. Before docking in Bergen, there is fascinating scenery to experience, including picturesque Nordfjord beneath Jostedal Glacier.
A few nautical miles south of Florø, we cross the mouth of the mighty Sognefjord, taking in superb views of the magnificent island-studded coastline en route. In the early afternoon, we arrive in the Hanseatic city of Bergen where our time on the Coastal Express comes to an end. After disembarkation we join our private coach for a city tour including a walking tour of the UNESCO World Heritage listed Bryggen, St Mary’s Church, and Håkon’s Hall, before heading to Troldhaugen, the home of Norway’s most famous composer, Edvard Grieg. After arrival at the hotel the evening is yours to enjoy and explore this vibrant city. One recommendation is to take the Fløibanen funicular to the top of nearby Mount Fløyen to enjoy views of Bergen and the surrounding mountains.
Day 13
Today enjoy an amazing journey by rail, coach and ferry on the famous ‘Norway in a Nutshell’ route between Bergen and Oslo. We start with a rail journey from Bergen to Voss, from here we travel by coach to Gudvangen - where Waterfalls line the road as we weave our way through the valley.
In Gudvangen board a ferry and enjoy a fjord cruise along the narrow and dramatic UNESCO protected Nærøyfjord, ending in the quaint village of Flåm. As we climb three thousand feet to the mountain train station of Myrdal, you will understand why this is considered one of the world’s most scenic rail journeys. From here we continue south to our final stop in Oslo.
Day 14
Enjoy breakfast in the hotel and prepare for our final full day on tour.
On our coach tour learn more about this vibrant European city, as we journey through the history of Oslo, from the world's largest sculpture park by a single artist - Vigeland Sculpture Park to the site of the 1952 Winter Olympics and the Holmenkollen Ski Jump.
The afternoon is your to continue exploring before joining your fellow travelers and tour escort for our final farewell dinner in a local restaurant.
Day 15
It is in the morning that we say goodbye as this exciting arctic adventure comes to an end. Depart the hotel with lifelong memories of your time in Norway and Finland under the dancing skies of the Northern Lights.
Cabin Types
from Auckland
Polar Inside Cabin
Our cosy Polar Inside cabins can be found on all decks. All cabins include bathrooms with shower/WC. Most of the cabins have separate beds where one doubles as a sofa, while some are equipped with a double bed or upper and lower berths. All the cabins have individual specifications.
Polar Outside Cabin
These comfortable, outside cabins for up to two people on the lower deck have separate beds, one of which converts into a sofa. The cabins have portholes, some with limited or no view.
Helsinki, Finland
Cruise & Tour Package
from $9975 per person share twin
- Interested in different departure dates? Let us know!
- $500 off + $500 onboard credit**
- Travel 09 Oct - 23 Oct 26
Arctic Superior Cabin
Relaxation and comfort are the hallmarks of our Arctic Superior cabins. Situated on both upper and middle deck, they all have bathrooms with shower and WC. They are also equipped with tea and coffee -making facilities. All Arctic Superior cabins have double beds. All the cabins have individual specifications.
Helsinki, Finland
Cruise & Tour Package
from $10,935 per person share twin
- Interested in different departure dates? Let us know!
- $500 off + $500 onboard credit**
- Travel 09 Oct - 23 Oct 26
Expedition Suite Cabin
Expedition Suites are spacious and designed to accommodate 2-3 guests, featuring a double bed, a separate lounge area, generous storage, and large windows with stunning views.
Helsinki, Finland
Cruise & Tour Package
from $13,129 per person share twin
- Interested in different departure dates? Let us know!
- $500 off + $500 onboard credit**
- Travel 09 Oct - 23 Oct 26
The images are representative only; the size, layout and furniture may vary (within the same stateroom category).
Terms & Conditions
All cruise packages are based on Twin share, inside cabin and costs are per person. Availability is current as at 05 Jan 26 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked.
*Northern Light Promise Terms & Conditions
This offer applies to all new bookings of voyages of 11 days or more along the Norwegian coast aboard The Original Coastal Express and The North Cape Line from Oslo, departing between 20 September and 31 March.
A Northern Lights occurrence is a sighting from the ship that is recorded by the ship’s deck officers and announced to passengers on board. The Northern Lights will be announced to your cabin or in another way as decided by the Ship Master. An occurrence can last from a few minutes to several hours. The ship’s decision on whether the Northern Lights occurred is final.
We announce sightings of the Northern Lights on board the ship, and you can choose to receive these announcements directly in your cabin or suite. We hope you have the opportunity to witness the Northern Lights during your 11-day (or longer) voyage with us, though we cannot be held responsible if you don't.
We promise that if there is no Northern Lights occurrence as defined above, you will receive a 6-day southbound or 7-day northbound Coastal Express voyage, departing between 20 September and 31 March of the following year in an unspecified inside twin cabin on a full-board basis, free of charge. You may upgrade to another cabin grade subject to additional costs and availability. Please note that upgrading to suites with this offer may not be available.
We reserve the right to withdraw or amend the offer at any time. Please check the current status of the offer at the time of booking. The offer must be claimed and booked within 28 days of your return date. A choice of departure dates will be provided.
The offer excludes flights, transfers, all onboard expenses, excursions, and luggage handling. It does not apply to rescheduled or cancelled cruises. Bookings are non-transferable, non-changeable, and have no cash value. This offer cannot be combined with claims for compensation, refunds, or price reductions.
**$500 off + $500 onboard credit for Follow Northern Lights tours T&C's:
-Offer valid for new bookings made between 18 December 2025 and 31 March 2026.
-$500 per person discount plus $500 per person on board credit on selected Follow the Northern Lights Northbound and Southbound departures between 17 September 2026 – 30 December 2026.
-On board credit will be added in local currency of 3500 NOK per person.
-Discounts are combinable with the Ambassador Loyalty Programme.
-Prices are based on a flexible pricing system that is capacity controlled and confirmed at time of booking.
-Offers are subject to availability and may be changed or withdrawn at any time.
-Standard booking, payment, and cancellation conditions apply.
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Begin from Helsinki on this fully escorted southbound search for the Aurora Borealis. During the tour we cross Finland and Norway, visit charming hamlets, and sail through picturesque fjords, all the while making the most of plentiful opportunities to see the magnificent Northern Lights. Along the way, enjoy unique accommodation in both an Aurora Cabin and a Gamme cabin and meet the huskies and reindeer of the region.
Your trip also includes the amazing journey by rail, coach and ferry on the famous ‘Norway in a Nutshell’ route between Bergen and Oslo.
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Frequently Asked Questions
How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
