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  • STAY & CRUISE PACKAGE
  • NORTHERN LIGHTS PROMISE
Beautiful Northern lights at the countryside of Tromsø, Norway

Norway

Follow the Lights - Northbound

The start of your fully escorted small group tour is in Oslo, the capital city of Norway. You will travel on the Flåm Railway, one of the most well-known trains in the world, before connecting with The Coastal Express - North. On this trip up into Arctic Norway, you will likely witness the beautiful Northern Lights, cruise through scenic fjords, and visit quaint hamlets.

You'll travel south into Finnish Lapland from Kirkenes in far northern Norway, where you may enjoy stargazing from the comfort of your glass igloo while taking in the night sky. Next, learn about Rovaniemi, which is Santa Claus's official hometown.

Scientists predict the Solar Maximum in 2024-25 will result in the most frequent and impressive Northern Lights in more than a decade. The next Solar Maximum after 2024-25 won’t be for another 11 years until 2036. 2036.

 

 

 



Departs

  • 9 Dec 25 | sailing from Oslo, other dates available

Deal Inclusions

  • 4 star accommodation standard
  • 10 nights’ hotel accommodation (1 night in Glass Igloo) & 6 nights’ cruise accommodation
  • 10 dinners (6 on Hurtigruten) & 1 farewell dinner in Helsinki including a glass of beer, wine, soft drink
  • Norway in a Nutshell: Flåm Railway journey and fjord cruise on UNESCO listed Nærøyfjord
  • First class coach from Kirkenes to Rovaniemi
  • Second class rail from Rovaniemi to Helsinki
  • English-speaking tour manager from start to finish
  • City tours of Oslo and Bergen
  • Reindeer Safari (sled ride, depending on weather)
  • Husky Safari (cart or sled ride, depending on weather)
  • Santa Claus Village visit
  • Siida Museum visit in Inari


Cruise itinerary

Day 1

Welcome to Norway! First stop: Norway’s thriving capital, Oslo. The city has a sheltered position deep inside Oslofjord and is surrounded by glistening lakes.    

Arrive in Oslo and make your own way to your hotel. The day is spent at your leisure, exploring the many charms the cosmopolitan capital has to offer.

Why not make your way to the city centre, taking snaps of the architecturally distinct Rådhuset town hall, Royal Palace, and Oslo Cathedral.   

Along the waterfront, there’s Aker Brygge, a popular area to eat out at, the imposing Akershus Fortress, and the gleaming new buildings around Bjørvika waterfront. The latter is where you’ll find modern attractions such as the landmark new Edvard Munch museum. 

In the evening, meet the rest of your tour group and your guide at a welcome dinner. Overnight in Oslo.

 

Day 2

After breakfast, we’ll go on an Oslo grand city tour that may include some of the attractions you might have had time to see yourself on your first day but also a few sights located further away. 

The Oslo Opera House is perhaps the capital’s most iconic building, resembling a gleaming glacier floating in the water. Wander along its clean lines, admire the dramatic angles, and marvel at the white marble that covers its exterior. 

Vigeland Sculpture Park is located at the centre of splendid Frogner Park. There, you’ll find more than 200 visually striking sculptures in bronze, granite, and cast iron by prolific Norwegian artist Gustav Vigeland. The highlight of the sculptures is the monolith that rises several metres high.

Further north from Vigeland, just outside of Oslo, is Holmenkollen Ski Jump. You won’t be doing any jumping yourself, but the impressive building enjoys panoramic views over the city, lakes, and fjord. Beneath the ski jump is also the world’s oldest ski museum featuring 2,500 pairs of skis and 4,000 years of skiing history.

After the tour, you’ll return to your hotel in Oslo to spend the night.

 

 

Day 3

After breakfast, we take the train from Oslo to Myrdal station over 850 metres high in the mountains. This is the boarding point for the Flåm Mountain Railway. 

The vintage train will weave its way down from the mountains and into the valley towards the village of Flåm. The scenic journey takes about an hour and includes a brief stop at Kjosfossen Waterfall for you to take photos. The small power station on the waterfall is actually what powers the Flåm Mountain Railway.  

We’ll then arrive in the village of Flåm where you’ll spend the night at a hotel. You can visit Flåm Railway Museum to learn more about the history and the engineering that brought about the railway. Enjoy your included dinner at the hotel tonight.

 

Day 4

Following breakfast and checking out of your hotel, it’s time to enjoy a two-hour boat cruise of Aurlandsfjord and narrow UNESCO-listed Nærøyfjord, ending at Gudvangen. A short bus ride through Nærøydalen valley, usually fringed by waterfalls, leads us to the village of Voss where you will catch the train to Bergen, a beautiful city on the west coast of Norway.

Check in to your hotel in Bergen before heading out to explore Norway’s third largest city at your leisure. One recommendation is to take the Fløibanen funicular to the top of nearby Mount Fløyen to enjoy views of Bergen and the surrounding mountains.

Day 5

After a relaxing morning we take a walking tour of Bergen, including St Mary’s Church, Håkon’s Hall and the UNESCO World Heritage listed Bryggen district. Bryggen is made up of a colourful age-old wooden wharves which now house boutique shops selling handicrafts, art, and souvenirs.

Across the cobblestone street from Bryggen is the Fish Market, a place of sights, sounds, and smells. Freshly caught seafood is cooked on the spot here and served to salivating visitors. 

We’ll then head to Troldhaugen, the home of Norway’s most famous composer, Edvard Grieg. The tour ends at Bergen pier, where we can relax in our exclusive guest lounge before boarding our Coastal Express ship for our voyage along Norway’s beautiful coast.




Day 6

Enjoy early morning in the breathtaking Nordfjord near Torvik. We then sail past West Cape for our approach to Ålesund. You’ll have most of the day to explore this picturesque town.

Ålesund is renowned for its beautiful Art Nouveau architecture. Enjoy wandering around pastel-coloured buildings, picking up details such as semi-circular windows and charming rounded fairy-tale-like towers. 

For a lovely panorama over the town, head up to Mount Askla. There’s also Atlanterhavsparken, one of Northern Europe’s largest saltwater aquariums. 

The last port of the day is Molde which has an amazing view of 222 mountain peaks across the fjord, called ‘the Molde Panorama’.

Day 7

We arrive early in the morning at Trondheim, with plenty of time to explore Norway’s first capital either on your own or on an optional excursion. 

Founded by Viking king Olav Tryggvason in 997, Trondheim today is Norway’s third largest city and a mix of historic buildings and a vibrant student population.

A must-see site of the city is Nidaros Cathedral, nicknamed “Norway’s Notre Dame” for its Gothic style and considered the most sacred building in all of Norway. 

Nearby, the old city bridge Gamle Bybro sits over Nid River, marking the entrance to the old Hanseatic district of Bakklandet. The neighbourhood’s colourful wooden wharves propped up on stilts by the river’s edge now house a variety of eateries. Up from Bakklandet is Kristiansten Fort which offers beautiful views.

In the afternoon, the ship sails northwest, passing the ochre-coloured Kjeungskjær Lighthouse towards charming Rørvik.

Day 8

We cross the Arctic Circle early in the morning, beginning your Arctic tour of Norway. We mark the moment with a traditional ceremony that’s sure to wake you up!

Above the Arctic Circle in autumn, winter, and spring, your chances of seeing the Northern Lights greatly improve.

At 10am, we call into Ørnes, near to Norway’s second-largest glacier, Svartisen. We then sail to Bodø, the second-largest city in Northern Norway, overlooked by the Børvass peaks. 

That afternoon, the ship enters the Lofoten archipelago. The 1,000 metre-high Lofoten Wall is a stunning sight stretching for miles on the horizon.

Stamsund is home to one of the largest fishing fleets in the islands, busy catching Arctic cod called skrei which swim from the Barents Sea in the north down to nearby Vestfjord to spawn.

Come evening, when you see rows of traditional fisherman’s huts on stilts, known as rorbuer, you’ve arrived in the pretty harbour of Svolvær, the main town of the Lofoten Islands.

 

Day 9

We dock into Harstad just after 7am. You can go for a peaceful early morning stroll around town. 

The ship will then continue to Finnsnes which connects the beautiful island of Senja via the impressive Gisund Bridge.

We then sail to the historic Arctic exploration capital of Tromsø where you’ll have four hours to explore the city or join an optional excursion.

Along the waterfront you’ll find Polaria, a centre exhibiting environmental research in the Arctic with a small aquarium. Take your pick from the many shops and restaurants in the city centre, including Mack Brewery and favourite local watering hole Ølhallen pub. There are also cafés offering delicious cinnamon buns where baristas create innovative coffee art. Across the fjord from where the ship docks, you should be able to see the iconic Arctic Cathedral with its beautiful stained-glass mosaic.

Leaving Tromsø in the early evening, we head north for the trading post of Skjervøy, founded in 1622. On our way, we’ll pass the Lyngen Alps which rise majestically from the sea.

Day 10

The ship makes early morning stops in the town of Hammerfest and at Havøysund before arriving at Honningsvåg mid-morning.

This is the portal to the North Cape where a globe monument marks the top of continental Europe. An optional excursion will take you to North Cape from Honningsvåg by bus, passing herds of reindeer on the way, depending on the season.

The ship continues north. Near the entrance of Kjøllefjord village, look out for the striking, building-like rock formation Finnkirka, an ancient sacrificial site once used by the indigenous Sámi. 

We reach Mehamn, in the evening. If visiting in the months of February and March, you might spot tons of cod drying on outdoor wooden racks called hjell, mainly destined for export.

The ship then sets off for Berlevåg. On the way, we pass the tall Slettnes Lighthouse, the northernmost mainland lighthouse on Earth.

 

Day 11

We’ll arrive at Vardø in the morning, and we’ll continue south towards our next port, Kirkenes. You’ll be treated to dramatic coastal vistas as we approach the shore. Here, we leave our ship behind as we continue our journey south toward Finland on land.

We’ll board a coach and enjoy a scenic drive through the town of Kirkenes, and after crossing the border into Finland, we’ll begin heading south through Lapland. We’ll stop at Inari, a village in Finland’s largest municipality. 

The area is famous for its large Sámi population and is seen as the centre of Finnish Sámi culture. At the newly renovated Siida Sámi museum, you can see exhibits and artefacts that document the rich culture of the Finnish Sámi. We will enjoy lunch in a local restaurant before continuing to Saariselkä, a small skiing village in the middle of the Finnish Lapland wilderness.

After a day of travelling, learning, and exploring, you’ll spend your first night in Finland.

 

Day 12

Waking up in Saariselkä, you have another day in Finland’s winter wonderland to look forward to. 

Today we have a day at leisure to explore the small village, or why not try the toboggan near the hotel, or one of the many optional excursions available.

This evening enjoy a Reindeer Safari, with the chance of experiencing the Northern Lights. A short transfer to a local reindeer farm and here you have the opportunity to get to know a local Sami family. During your visit, we will feed the reindeers in the paddock and tell you about reindeer husbandry. Then it´s time to take the Lappish lasso and practice, with the guidance of the host, throwing the lasso. You will also have a peek into the dim Lappish hut. In the idyllic old cottage, you can enjoy some coffee and chat more about reindeers and Sami. Weather permitting you will also enjoy a reindeer sleigh ride.

Return to your hotel in the evening, where you’ll spend your second night in Saariselkä.



Day 13

Today, we journey towards the commercial centre of Lapland, Rovaniemi. Along the way we will make a short stop to visit the Sodankylä Old Church.

Experience Santa Claus Village, where you can see herds of reindeer and even meet the jolly bearded man himself. This Christmas-themed park will surely bring out your inner child, and if you’re lucky, seeing the Northern Lights dancing above will make your visit even more special. 

In the evening, you’ll check into an Arctic snowhotel in Sinettä, where you can unwind and enjoy the hotel’s spa and sauna facilities. Tonight we will enjoy dinner at the hotel before you spend the night in a toasty glass igloo, looking out for the Aurora through the 360 degree glass roof.

 

Day 14

Today we will transfer to your hotel in Rovaniemi. This Arctic city has an intriguing history, having grown to prominence in the 19th century due to the Lapland gold rush. After extensive destruction during World War II, the city had to be rebuilt, and its footprint was redesigned in the shape of a reindeer’s head.

Besides reindeer, another iconic Lapland animal is the husky. In the afternoon, you’ll take a tour of a husky dog kennel and meet its friendly, furry residents. Enjoy lunch at the kennel. Learn about the long relationship these dogs have with the local people, and find out how they’re reared to become as fit and as hardy as they are.

After spending some time with the dogs, enjoy a thrilling husky-drawn cart or sled ride through the Lapland wilderness. Once it’s over, you can enjoy a snack and a hot drink around the roaring fire.

Day 15

After breakfast you have a day to yourself to explore more of Rovaniemi. Your tour guide can recommend a range of exciting additional excursions or things to see and do in the area.

Maybe make a visit to Jätkänkynttilä bridge to take photos of Finland’s first suspension bridge. It stands prominently over Kemijoki river with the lamps at the top of its two pillars resembling glowing braziers.

You’ll also not want to miss the Aalto Centre, a complex of public buildings designed by famous Finnish modernist architect Alvar Aalto. Each of the three buildings is inspired by Finnish culture and nature. Even the five arterial roads are arranged in the shape of a reindeer’s antlers.

There’s also the forest-themed Pilke Science Centre and Korundi House of Culture to lose yourself in. Similarly, Ranua Zoo is home to various Arctic fauna, but all bow in respect to the resident polar bears and Finnish brown bears.

 

Day 16

Today, we leave the Rovaniemi and travel by train to Helsinki, Finland’s capital. Widely regarded as one of the world’s best cities to live in, Helsinki is vibrant and colourful, and offers a delicate balance of historic architecture and contemporary living. The city is also known for its incredible natural scenery, with countless nature trails nearby.

After a late afternoon arrival, spend the rest of the day exploring the city and discovering the many hidden gems dotted around the centre. With a wide range of bars, restaurants and cafés, Helsinki has something to satisfy every taste.

 

Day 17

From the far south of Norway up to the northernmost point, then down through Finnish Lapland – you’ve been on quite the journey! You’ve travelled through the Polar Night over sea and land across countries, with the Northern Lights making a pleasant appearance at times. 

Today marks the end of your journey, but it doesn’t truly finish here. The memories you’ve collected throughout your time with us will remain with you for years to come. You’ll also likely be going home with plenty of photos from various activities and places that you can share with family and friends.

After breakfast at the hotel, say your goodbyes to the crew and your fellow travellers. We thank you for spending this time with us, and we hope to see you again soon for another adventure.

 

Cabin Types

from Auckland

Polar Outside Cabin (Twin)

These comfortable, outside cabins for up to two people on the lower deck have separate beds, one of which converts into a sofa. The cabins have portholes, some with limited or no view.

Oslo

Stay & Cruise Package

from $11,460 per person share twin

  • Travel 09 Dec - 25 Dec 25

Arctic Superior Cabin (Twin)

Relaxation and comfort are the hallmarks of our Arctic Superior cabins. Situated on both upper and middle deck, they all have bathrooms with shower and WC. They are also equipped with tea and coffee -making facilities. All Arctic Superior cabins have double beds. All the cabins have individual specifications.

Oslo

Stay & Cruise Package

from $12,279 per person share twin

  • Travel 09 Dec - 25 Dec 25

The images are representative only; the size, layout and furniture may vary (within the same stateroom category).

Terms & Conditions

All cruise packages are based on Twin share, inside cabin and costs are per person. Availability is current as at 11 Dec 24 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation, we recommend that you purchase a policy that includes cover around Covid-19. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam & Sri Lanka. Visa costs are not included. If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Vaccination and health requirements are the responsibility of the passengers, please note that most cruise lines require guests to be double vaccinated against covid-19 up to 14 days prior to cruise departure.

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Frequently Asked Questions

How do I choose which type of cruise is right for me
There are three main types of cruising

Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.

River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.  

Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds

What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc.  Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want. 

Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained.  Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant 

Many cruise lines have adults only areas, and some are even fully adults only cruise ships.  The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.

Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.

Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.

You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you.  Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand 

What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.  

Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.  

Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.

Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type.  But because there is so much variety, there will be a cruise to suit everyone's budget.  It can work out to be great value for money compared to a regular fly/stay holiday.

Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.

But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness. 

Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.

Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last.   Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.

Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday. 

Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out.  Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!

 

Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.  

Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant   - you don’t want to get caught out

Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions

Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant

Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only

If in doubt, ask the staff onboard your ship. 

Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe.  We also recommend you keep your passport, and any important documents locked in the your safe also.


Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process.  Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.

How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space!  But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.

Don’t get caught out – make sure you check the details carefully and be aware of any restrictions.  Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.


Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do.  You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed.  A bonus, if the tour is delayed the ship will wait for you before it sets sail again.

You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure.  Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.


What currency is used onboard?
This varies depending on cruise line and destination.  You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.


What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking.  If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.


What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost.  However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).

Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant

Can I take visitors on board?
Think of a cruise ship like an airplane.  No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.


Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others.  But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family


Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite 
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls.  Find out before you go – your HOT travel consultant can help

How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account.  Payment will be made at the end of the cruise.

Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service.  You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.

Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.

Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.

Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.

When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.

What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.

There are some additional activities that you may have to pay separately for, like special restaurants & shows.  Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately

Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you. 


Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork.  We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever. 

How can I cancel or make changes my cruise booking?
We know ‘life’ happens.  To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply.  Some of your booking may be non-refundable.

When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.

When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.

Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.

How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.

What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling.  If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more  as these can vary by cruise liner