Auckland, Christchurch
Fly, Stay & Cruise package
from $6729 per person based on share twin
- HOT EXCLUSIVE
- Included Savings of $800 per couple
- Limited Availability
- Travel 18 Dec 25 - 04 Jan 26
/
Bali, Indonesia
Holiday at the Beach
Asia
Festive Indonesian Odyssey
This Christmas, unwrap the magic of Southeast Asia with Holland America Line as you cruise roundtrip from Singapore through the enchanting Indonesian archipelago. Celebrate the season in style with sun-soaked days exploring Java’s cultural treasures, the spiritual beauty of Bali, the laid-back charm of Lombok, and the wild wonder of Komodo Island. Enjoy a warm, worry-free holiday surrounded by crystal-clear waters, palm-lined beaches, and the vibrant spirit of island life.
Enjoy an elegant mid-sized ship, a comfortable stateroom with refined amenities and Holland America's signature Mariner's Dream™ bed, 24-hour in-room dining, world-class entertainment and cuisine, including a new first-of-its-kind Global Fresh Fish Program.
On the Westerdam enjoy World Stage, home to a variety of performances and lectures day and night, dance to your favourite songs at the Rolling Stone Lounge or sing along and test your music trivia with Billboard Onboard. For leisurely days at sea try your hand at the Pickleball courts that have amazing top-deck views or rejuvenate at Greenhouse Spa & Salon®.
Departs
- 18 Dec 25 flying from Auckland or Christchurch
- 20 Dec 25 | Cruise roundtrip Singapore
HOT Fly, Stay & Cruise Deal includes
- Return Economy Class flights from Auckland or Christchurch
- 2 Nights Singapore including breakfast
- 15 Night Cruise onboard Westerdam® including all meals onboard and port taxes
Cruise Itinerary
Singapore, Singapore
Departs: 04:00 PM
City-states are rare in the present day—and none are quite like Singapore. In the 20th century, the Southeast Asian nation hurtled itself into the modern world, and it continues to expand its state-of-the-art transportation system and build its edgy skyline. Yet Singapore's urban plan wisely maintained its intimate neighborhoods, many with streets lined with colorful shophouses (a type of building unique to parts of Asia, with businesses located on their ground floors and residences above). Add the city’s mix of ethnic groups—mainly Malays, Chinese and Indians—and you get a vibrant cultural scene that attracts a cosmopolitan, international community.
Singapore's food scene—which is arguably the world's most dynamic and runs the gamut from beloved street hawkers to Michelin-starred venues—would merit a trip alone, as would its never-ending shopping options. But the city is also packed with world-class museums, many designed by celebrated architects, and it hosts many major international events, such as the Formula One Grand Prix. Yet only about half of the 720-square-kilometer (278-square-mile) island is developed, which leaves plenty of room for parks and open spaces such as the Bukit Timah Nature Reserve, where an old-growth forest still thrives.
Port Kelang (Kuala Lumpur), Malaysia
Arrives: 08:00 AM
Departs: 06:00 PM
As you travel from Port Kelang to Malaysia's capital, Kuala Lumpur, 37 kilometers (23 miles) to the northeast, it can be hard to believe that the city with a skyline of soaring towers was a small mining town for much of the 19th century. That changed beginning in 1880, when the British moved the capital of Malaya here. Yap Ah Loy—a Chinese-born émigré who rose from miner to political titan—and British politician Frank Swettenham were crucial in turning KL (as it's often called) into a true city. Their program of improvements, including establishing Kuala Lumpur’s first school and building a number of roads, continues to this day. For more than a century, Kuala Lumpur has been determined to become bigger and better.
For all its focus on the future, Kuala Lumpur has preserved some rich historic architecture, including the cheerful Art Deco Central Market, the Mughal-style Old Railway Station and the Tudor Revival Royal Selangor Club. These colonial-era buildings contrast nicely with newer structures, among them the gleaming Petronas Towers, whose design is based on motifs found in Islamic art, and the National Museum, inspired by Malay imperial palaces.
Eating is practically a national pastime in Malaysia, and KL has some of the country's top restaurants. You shouldn't leave without enjoying a meal of delicious Southeast Asian, Chinese or Peranakan (a Malay-Chinese fusion) dishes.
At Sea
Arrive: 12:00 PM
Depart: 11:59 AM
Surabaya, Indonesia
Arrives: 08:00 AM
Departs: 05:00 PM
Indonesia’s second-largest city and Java’s capital, Surabaya is known as the City of Heroes thanks to the important role it played in capturing international attention during the country’s revolution in the 1940s. And that independent spirit is still palpable among the metropolis's internationally diverse population of nearly three million people. Surabaya is home to Indonesia’s only synagogue as well as the largest mosque in East Java. And colonial-era buildings sit just a short stroll from glitzy new shopping centers. Visitors have much to experience, whether taking in the extensive artifacts in the Museum Mpu Tantular, seeing where Indonesia’s clove cigarettes got their beginnings at the House of Sampoerna or venturing into the city’s green lung with a boat ride through the mangrove forests of Wonorejo. You’ll feel transported to a Middle Eastern bazaar at the Pasar Ampel, where the vendors hawk spices, sticky sweet dates and imported carpets. And a visit to Kenjeran Beach, right in the city, offers the chance to spot fishermen showcasing their fresh catch or take in views of one of Indonesia’s longest bridges. Obviously, deciding where to spend your time will be your main conundrum in Surabaya.
Probolinggo, Java, Indonesia
Arrives: 08:00 AM
Departs: 05:00 PM
Probolinggo is a pretty port town on the north coast of East Java that's home to the ethnic minority Tengger people. The city garners mainly tourist attention as a jumping-off point for visiting Mount Bromo. One of Indonesia's most spectacular volcanoes, Bromo is best viewed at sunrise but makes a strong impression any time of the day. While the top has blown off, the 2,329-meter-high (7,641-foot) peak contains a cone that's still active. And views of the surrounding volcanoes from here are just as thrilling. If you opt to stick around Probolinggo, a town of roughly 217,000 people, you'll be pleasantly surprised. There are none of the stifling crowds and pollution of Jakarta here. A pedicab tour is a fun way to get around to see the city's Chinese temple, pleasant city square, churches and museum. But the main sites are just as easily visited on foot. There are beautiful beaches, temples, waterfalls and bamboo forests to see in and around Probolinggo. And just seven kilometers (four miles) from town at Bentar Indah Beach, you can go for a swim or stroll along the white sand. Before leaving, shop for a typical batik from the region to take home as a souvenir.
Benoa (Denpasar), Bali, Indonesia
Arrives: 10:00 AM
Departs: 05:00 PM
Indonesia is made up of more than 13,000 islands, but even with all that competition, Bali manages to stand out. Beautiful temples and shrines of all sizes are spread across the island, tucked down narrow alleyways, hidden within the jungle or serenely presiding over scenic locations, like the dramatic Pura Tanah Lot atop a rock formation just off Bali’s western coast.
Bali is well known for its arts—traditional music and dance, painting, wood and stone carvings, silver jewelry and ikat and batik textiles. The island’s artistic center is the village of Ubud, and its art markets and boutiques carry beautiful Balinese pieces to take home.
When it comes to dining, whether you’re craving a burrito or satay, you can find a restaurant that serves it. Don’t leave the island, however, without sampling Balinese cuisine. Local cooking, which reflects Chinese and Indian influences, uses blends of aromatic spices to season grilled meats (though not beef—Bali is an island of Hindu culture in mostly Muslim Indonesia), fresh seafood, rice and vegetables with delicious results.
Komodo Island, Indonesia
Arrives: 11:00 AM
Departs: 06:00 PM
Indonesia is easily one of the most exotic destinations on Earth. But coming into port in Komodo—located between the islands of Sumbawa and Flores, in the eastern part of the Indonesian archipelago—feels like arriving on an entirely different planet. The major draw here is, of course, Komodo National Park, a UNESCO World Heritage Site and biosphere reserve since 1992. The region is home to roughly 5,700 Komodo dragons, which are, in fact, lizards—and the largest lizards in the world at that, growing to lengths of three meters (almost 10 feet).
The dragons are best seen during tours that head to the islands of Komodo and Rinca, which along with the island of Padar make up the park. In addition to marveling at the feeding habits of the dragons (they can often be seen preying on Komodo's native Timor deer and water buffalo), visitors are impressed by the diversity of Komodo's landscapes. On the one hand, there are pristine white-sand beaches and even pink-hued ones, lapped by clear blue water. Offshore coral reefs are home to over 1,000 species of tropical fish as well as whales, dolphins, dugongs, manta rays and sea turtles. But there are also rugged and sheer cliffs here and hot and dry regions with savanna-like grasses. Prepare to feast your eyes on one of the world's truly special untamed places.
Lembar, Lombok, Indonesia
Arrives: 010:00 AM
Departs: 11:00 PM
While the distance between the Indonesian islands of Bali and Lombok is small, 35 kilometers (22 miles), the islands are worlds apart. The former is lush and green, the latter drier and scrubbier. Bali is mostly Hindu; Lombok, like most of Indonesia, is predominantly Muslim. Even the animals and birds are different on the two islands, as they sit on opposite sides of the Wallace Line (discovered by the 19th-century wilfelife expert Alfred Russel Wallace, it marks the boundary between areas populated by Asian and Australian fauna). For the traveler, an essential difference is that while Bali welcomes thousands of visitors each year, Lombok remains largely under the radar, offering a look at Indonesian life on an island without large resorts or tour buses.
Mataram, Lombok's largest town, has a few sights, the most notable being the temple-mosque complex of Pura Lingsar. Dominating the entire island is Indonesia's second-largest volcano, Gunung Rinjani, and even if you don't attempt to reach its summit, a walk along its trails offers glimpses of birds and monkeys and views of the entire island. Finally, the beautiful Gili Islands, even smaller and more off the beaten path than Lombok itself, are worth the journey to reach them.
At Sea
Arrive: 12:00 PM
Depart: 11:59 AM
Semarang, Java, Indonesia
Arrives: 06:00 AM
Departs: 05:00 PM
For most visitors, the biggest thrill about arriving in Semarang is the chance to take a day trip to Borobudur, the Buddhist temple and UNESCO World Heritage Site that dates to the 8th and 9th centuries. But there's plenty to keep you busy in and around the city itself, too. Home to over 1 million people, Semarang occupies a strategic location on Java's north coast and is among Southeast Asia's most interesting ports. The city's colorful patchwork of colonial architecture, Chinese temples and striking mosques tells the story of the diverse cultures that wrote Semarang's history and speaks of its present, too. Spend some time strolling the atmospheric Outstadt, the old Dutch quarter. Lined with old Dutch warehouses and town houses, this neighborhood once held its own with Surabaya and Jakarta as one of Dutch Indonesia's most vital trading ports. Today, almost a third of the city's population is Chinese; you'll find some excellent Chinese food around town as well as important historical sites like Gedung Batu—the city's oldest Chinese temple complex on the outskirts of town—which is well worth a visit.
Tanjung Priok, Jakarta, Indonesia
Arrives: 10:00 AM
Departs: 06:00 PM
Located in the north sector of the sprawling metropolis of Jakarta, Tanjung Priok is considered Indonesia's most technologically advanced seaport—and it's also the country's busiest. Escape the industrial feel of the port as soon as you can, and brace yourself to dive into Indonesia's capital city. Jakarta positively buzzes—with people, cars, motos and the sheer kinetic energy of a megalopolis home to nearly 10 million people. Once you get past the pollution and dripping humidity, there's much to see. It's best to break the city down into bits for any chance at digesting it. Jakarta's old town—the former Batavia, now called Kota Tua—is a heritage area with decaying but beautiful colonial buildings and atmospheric restaurants. Visit Sunda Kelapa Harbor to watch fishermen hauling in their fresh catches and admire the pretty, high-prowed Bugis boats docked there, called phinisis. Or join hordes of Indonesians as they make the pilgrimage to their independence monument, Monas. As with any enormous city, just strolling around offers a feast for the senses (do come on an empty stomach as you'll definitely want to dig into all of Jakarta's street food options from across the archipelago, too).
Scenic cruising Krakatau Volcano
Witness the beauty and power of volcanoes while scenic cruising by Krakatau volcano. Krakatau (or Krakatoa) lies in the Sunda Strait, midway between Java and Sumatra. In 1883, Krakatau had a series of massive explosions that caused deadly tsunamis, hot ash to shoot 50 miles into the air, crimson skies for months and the loudest sound ever recorded—so loud the rumble was heard near Mauritius, which is 3,000 miles away. The blood-red sunsets may have inspired well-known paintings, including Edvard Munch’s The Scream. Krakatau had long-lasting global impacts that went on for years. Anak Krakatau (Child of Krakatau) rose from the caldera in 1927. Like parent, like child, Anak is a mighty force with lots of eruptive activity. Sit back, relax and admire its graceful, tree-cloaked slopes and plumes of ash from the decks of our perfectly sized ship.
At Sea
Arrives: 12:00 PM
Departs: 11:59 AM
Singapore, Singapore
Arrives: 07:00 AM
City-states are rare in the present day—and none are quite like Singapore. In the 20th century, the Southeast Asian nation hurtled itself into the modern world, and it continues to expand its state-of-the-art transportation system and build its edgy skyline. Yet Singapore's urban plan wisely maintained its intimate neighborhoods, many with streets lined with colorful shophouses (a type of building unique to parts of Asia, with businesses located on their ground floors and residences above). Add the city’s mix of ethnic groups—mainly Malays, Chinese and Indians—and you get a vibrant cultural scene that attracts a cosmopolitan, international community.
Singapore's food scene—which is arguably the world's most dynamic and runs the gamut from beloved street hawkers to Michelin-starred venues—would merit a trip alone, as would its never-ending shopping options. But the city is also packed with world-class museums, many designed by celebrated architects, and it hosts many major international events, such as the Formula One Grand Prix. Yet only about half of the 720-square-kilometer (278-square-mile) island is developed, which leaves plenty of room for parks and open spaces such as the Bukit Timah Nature Reserve, where an old-growth forest still thrives.
Cabin Types
from Auckland
Inside Stateroom
2 lower beds convertible to 1 queen-size bed, shower.
Veranda Stateroom
2 lower beds convertible to 1 queen-size bed, bathtub & shower, sitting area, private verandah, floor-to-ceiling windows.
Auckland, Christchurch
Fly, Stay & Cruise package
from $7759 per person based on share twin
- HOT EXCLUSIVE
- Included Savings of $950 per couple
- Limited Availability
- Travel 18 Dec 25 - 04 Jan 26
Please note: Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations and window/porthole views may vary.
Terms & Conditions
Onboard Gratuities are not included, please allow: USD$17 per person per night for non-suite staterooms, USD$19 per person per night for suite staterooms.
All cruise packages are based on Twin share, inside cabin and costs are per person. Availability is current as at 29 Jul 25 and deals are available until date shown or until sold out. Space is strictly limited and is subject to availability at time of booking. On board credit where shown is per cabin & must be spent on board and is not refundable in cash. All passengers are bound by the individual cruise lines terms & conditions, please ask your consultant for a full copy. Current Deals must be paid in full at time of booking or deposit dates as shown. All passengers must have a valid passport with more than 6 months validity at the end of their holiday. Travel insurance should be taken out at time of booking to cover in the event of any unforeseen cancellation. Included airfares are based on special non refundable economy fares, ground transfers are not included unless specified, any hotels included are on a room only basis unless specified. Hotels in certain destinations in Europe, USA and Asia may require local tourist taxes or resort fees payable at check in, We aim to give an indication of these where possible, but unfortunately you cannot pre pay this aspect of the hotel rate and must settle at check in. ESTA Visas are required for Itineraries visiting USA ,Canada, India, China, Vietnam, Schengen states & Sri Lanka. Visa costs are not included. Passports must be valid at least 6 months after the end of your holiday, If travelling on a non NZ passport other visas + NZ re-entry permits may also be required, please check with applicable embassy. Passport validity, Visas, Vaccinations and health requirements are the responsibility of the passengers. Individual cruise line T&C will apply based on the cruise line booked.
HOT CODE: CMPHAL1108
Frequently Asked Questions
How do I choose which type of cruise is right for me
There are three main types of cruising
Ocean Cruises
There is a wide range of itineraries, cruise lines and cruise ships to choose from for those seeking an ocean experience, or an exciting adventure across many countries. Ocean cruising is an amazing holiday where everything you could possibly need is within easy reach.
River Cruises
A leisurely cruise along the world’s waterways is a relaxing, and luxurious, way to travel. Whether you’re navigating across Europe or cruising Southeast Asia’s Mekong River, each new day on a river cruise brings a new experience.
Luxury Cruises
Luxury beyond belief. Soak up Michelin-star fine dining restaurants, butler service, and luxurious suites. Luxury cruising appeals to those travellers demanding an unparalleled, all-inclusive travel experience away from the hustle and bustle of the large crowds
What types of cruises are there?
There are cruises tailored to every type of traveller ie; adults only, couples, families, retirees, singles, large groups etc. Depending on the cruise line will depend on the type of cruise available and what is best suited to the experience you want.
Most offer a full range of activities and facilities to participate in as a family. Kids clubs are also offered in some ships and are focused on keeping children entertained. Be prepared, some are more “kid-friendly” than others -always check with your HOT travel consultant
Many cruise lines have adults only areas, and some are even fully adults only cruise ships. The larger the ship, the more space you will have. If you are looking for something a little smaller and more intimate, your cruising specialist will help you find that.
Can I go on a cruise if I’m travelling alone?
Yes - taking a cruise is a great way to relax and see the world at your own pace. A cruise is a fun and safe environment to meet other people, or just soak up the experience solo. Ask your cruise consultant about what’s best for solo travel and find out about the special add on rates for single occupancy of double staterooms.
Should I check in before I go
YES - we highly recommend checking in online ahead of time. While the process differs between cruise lines, you will usually need to create an account and enter your personal and booking details. It’s a must to do this in advance as you will be provided with a lot of important information to ensure you are fully prepared. This takes the stress out of the boarding process.
You may be offered a choice of a few different boarding times, although some cruise lines do pre-allocate this for you. Your check in process will also outline when your bags are likely to be available once you are on board. This is important as it may not be immediately so you might want to reconsider what you take as carry-on so you have some essentials on hand
What happens when I embark
Like all travel, ensure you arrive at your embarkation port on time (preferably a little earlier) for your allocated boarding time. Make sure you have your boarding passes printed, your luggage tags securely attached to your bags and your passport on hand ready to go.
Look out for your designated terminal, drop off your bags, then make your way through the security process. This is very similar to an airport, with metal detectors and x-rays for smaller carry-on bags.
Once through security, you will approach the check-in counter, where you will have your photo taken and receive your onboard card, which will serve as your cabin key, onboard payment method and onboard ID. Your luggage will be delivered to your cabin during embarkation.
Is cruising expensive?
Like all travel, the cost is dependent on a lot of factors – things like the length of cruise, destination(s), the type of cruise line or room type. But because there is so much variety, there will be a cruise to suit everyone's budget. It can work out to be great value for money compared to a regular fly/stay holiday.
Will I get seasickness?
Most modern cruise ships have stabilizers in place to ensure passenger comfort. Plus, cruise ships will alter their routes in advance to avoid any adverse weather patterns and storms etc.
But if you are prone to motion sickness, you could find yourself getting seasick on your cruise holiday. You could try natural remedies or over-the-counter prescribed medicines to counter motion sickness.
Do I need a passport or visa to cruise
You will require a passport to cruise internationally. Some close to home domestic sailings will only require a valid driver’s license. It is always recommended to have a valid passport whilst cruising and is your responsibility to ensure you have the applicable photo identification. Some countries do require you to obtain a visa in advance if you wish to disembark the ship in port. You will need to check the visa requirements for the countries visited on your cruise itinerary. Countries such as China, Russia, India, Canada and the USA require all New Zealand passport holders to obtain a visa. Always check with your HOT travel consultant and they will direct you to the right information.
Will I save money if I book at the last minute or early?
We recommend that if you are looking for a great deal book your cruise early. Some cruise lines offer great incentives for the early booking travellers. Thery could be things like complimentary room category upgrades, bonuses and discounted prices. Some even do airline flight credits! But these deals are normally for a limited time and will not last. Join our HOT cruise newsletter / email database, and we will let you know when there are offers or special deals available.
Cruise pricing, like most things, reflects supply and demand. The more demand there is for a particular cruise the higher the price will be. Demand could be determined by factors such as the destination, seasons & duration of the cruise holiday.
Like anything, waiting till the last minute does involve risk. If you wait, your cruise may have sold out. Then there is also the possibility of getting the cruise but in a room category that you don’t want. Our expert advice is - book early!
Is there a dress code on board
It will depend on what cruise line you are sailing with. As a rule, casual dress is accepted during the day, with smart casual or formal attire being required at night. Most cruise lines do not accept caps, jandals, bare feet, swimwear or sleepwear in formal dining venues.
Some cruise lines enforce a stricter dress code, with men required to wear jackets and women cocktail attire at dinner. If you do not comply with your cruise line’s dress code, you may be asked to leave a particular venue. Make sure you check with your HOT travel consultant - you don’t want to get caught out
Do cruise ships cater for passengers with accessibility requirement?
Yes, most cruise lines have accessibility assistance in place for passengers with disabilities. Cruise ships typically offer a range of wheelchair-accessible cabins, however, the number of these may be limited. You must advise at time of booking – make sure you speak to your HOT travel consultant and outline any requirements for you or your travelling companions
Some ocean ships can be large, which at times can be difficult for passengers with mobility problems to navigate. To make things easier, on some cruise ships you can rent a scooter or wheelchair for the duration of your cruise. Always check in advance with your HOT travel consultant
Can I smoke onboard a cruise ship?
All cabins and public areas onboard cruise ships are strictly non-smoking / vaping. You can, smoke/ vape in the ship’s designated smoking zones only
If in doubt, ask the staff onboard your ship.
Are my valuables safe on board?
If you bring valuables with you, they are best to be kept in your in-room safe. We also recommend you keep your passport, and any important documents locked in the your safe also.
Are gratuities or tips included?
This depends on the cruise. Your cruise consultant will outline this as part of the booking process. Some holidays include gratuities in the total price, whilst others might require you to pay once you are onboard.
How much luggage can I bring on the cruise?
Cruise lines are not generally concerned about how much luggage you bring onboard, so there are largely no luggage restrictions on cruise ships. But be aware, some staterooms have limited closet space! But remember, if you are travelling by air etc to your departure port, all airlines have weight and ‘number of bag’ restrictions.
Don’t get caught out – make sure you check the details carefully and be aware of any restrictions. Airlines do charge for oversize or excess baggage. Be prepared, check the restrictions with your travel consultant or the airline carrier directly before you book your flights.
Should I book shore excursions or do my own sightseeing?
Talk to your HOT travel consultant, it depends on what you want to do. You have options – you can do the shore activities arranged directly by the ship, as the quality and service offered is guaranteed. A bonus, if the tour is delayed the ship will wait for you before it sets sail again.
You can, however, book shore excursions, whilst on board, or in advance if you want a more structured adventure. Doing your own local sightseeing can be exciting, however you’ll have to pay close attention to time as the ship will not wait for you if you are running late.
What currency is used onboard?
This varies depending on cruise line and destination. You can almost guarantee that the currency on most cruise lines will not be in NZD. Ships based in Australia will usually have AUD onboard. Ships that cruise in a variety of destinations will have a currency to reflect their company's ownership, which could be currencies such as USD or Euro. Make sure you ask your HOT travel consultant in advance, so you are prepared.
What if I require a special diet?
If you have special dietary requirements, you should advise your HOT travel consultant at time of booking. If you do have special requirements, make sure you arrange your meals in advance. However, if you do forget, you can arrange it onboard.
What room type should I book?
A lot of first-time cruisers choose an inside room (internal without a window) mainly due to the cost. However, it is normally only a small difference per day to upgrade to an oceanview room (with a view).
Or investigate an upgrade to a balcony/veranda room which offers floor to ceiling windows that open to allow the fresh ocean air in. Check with your HOT travel consultant
Can I take visitors on board?
Think of a cruise ship like an airplane. No you can’t. Due to immigration and security reasons only registered guests are permitted onboard at all times.
Is there babysitting on board?
Babysitting is available at extra cost on some ships. Many cruise lines will offer popular kids club facilities onboard, and some cater better than others. But if you are on a cruise that is targeted at families will be spoilt for choice for ways to entertain the whole family
Is there WiFI and mobile reception?
Yes you can. Most ships offer Wi-Fi throughout the ship, whilst some only offer in designated areas. Most cruise ships have internet cafes on board. Charges do apply for the use of broadband & because it is based on satellite
Phone Reception is generally only available in ports. Some cruise lines have agreements with land-based phone service companies. If you chose to use this service, you will be paying international roaming rates for these calls. Find out before you go – your HOT travel consultant can help
How do I pay for on board expenses?
Just like many hotels, an onboard account will be set up for you prior to departure. This means all your onboard purchases can be charged to this account. Payment will be made at the end of the cruise.
Are there laundry services on board?
Laundry and cleaning services are always available. It’s either self-service laundry facilities or a professional laundry service. You will find washing machines, dryers, ironing boards, irons and detergent on board. Self-service washing machines & dryers generally tend to be coin operated.
Can I bring alcohol onboard the ship?
You are not allowed to bring alcohol onboard the ships. Duty free and personal alcohol purchased onshore will be collected upon your check in and can be collected on the last day of your cruise. Any Duty- and Tax-Free alcohol purchased on the ship will be held for safekeeping and can be collected on the last day of the cruise.
Not to worry - cruise lines largely offer drink packages so you can purchase drinks onboard. If not, your drinks can be charged to your cruise card.
Can I place a deposit for a cruise booking?
At time of booking you can choose to pay for the cruise in full or pay the minimum per person deposit amount.
When do I need to pay for my cruise in full?
If you have chosen to pay a deposit only, your full payment deadline will be determined by the cruise you book, so please check your Invoice for the final payment due date.
What is included in the price of a cruise?
Cruise holidays are one of the most value for money holidays you could go on. Your transportation, accommodation and main meals are included whilst onboard. Selected activities and entertainment are also included in the price.
There are some additional activities that you may have to pay separately for, like special restaurants & shows. Ask your HOT travel consultant for a full list of inclusions and added extras you can pay for separately
Do I need travel insurance?
YES – we absolutely recommend that you take out comprehensive travel insurance at the time you book your cruise. Your HOT travel consultant can organise a quick and simple quote for you.
Can I book my complete holiday including a cruise?
Your local HOT travel consultant will be able to curate you the perfect holiday making sure that it all works like clockwork. We can organise your flights, transfers, an amazing cruise, then accommodation and add in extras like a tour, car hire or sightseeing etc. This is where using a HOT travel consultant is critical – it’s complex and our consultants are expert and making it the best holiday ever.
How can I cancel or make changes my cruise booking?
We know ‘life’ happens. To cancel your booking, get in contact with your HOT travel consultant as soon as you can. Please note that cancellation fees will apply. Similarly, if you need to make any changes or amendments, we can help, but again, be prepared, change / amendment fees will apply. Some of your booking may be non-refundable.
When is my final payment due?
Your final payment will be due approximately four to five months before departure. You can find all payment amounts and due dates on your Booking Advice.
When will I receive my travel documents?
Approximately one to two weeks before your departure date. These documents will be sent directly to your email. If in doubt, ask your HOT travel consultant. You would have already received your online passenger information to complete well in advance.
Can I hold a cruise booking?
Pricing for cruises is dynamic and is subject to change. Talk to one of our HOT travel consultants and they can talk you through how it can / does work.
How do I book a cruise for more than 4 people, or book multiple staterooms?
Contact a HOT consultant if you are travelling with more than 4 people, you may need two or more rooms – there are also limitations around the age of children being in rooms by themselves etc –ie; children may not be booked in a room on their own. Children must be accompanied by an adult (over the age of 21) in a room.
What if I am cruising with children?
There are various restrictions imposed by cruise liners around ages of children travelling. If you are travelling with a child under the age of 12 months, make sure you let your HOT travel consultant know. There are also some restrictions around travelling if you are pregnant and will depend on what stage you are at, again, contact your travel consultant to find out more as these can vary by cruise liner
