Customer Reviews
93% of customers who book with House of Travel rate us 5/5
"As soon as I sat down with Hayden he was really good and followed up on our requirements to the tee"
David"Cheerful, friendly and efficient"
Kathleen Veronica"Kept in contact. Quick to answer our queries and was on the same wave length as us in ideas of what we would like to do. Or where to stay."
Helena"Friendly, quick to respond, and helpful with advice/suggestions for trip."
Olivia"Monique made it very easy to book our holiday. She was such a pleasure to deal with. Suggested things to make our holiday more enjoyable. We highly recommend Monique and will certainly use her again."
Faye"Prompt with information after initial enquiry. Booking was thorough with everything covered. Great followup once trip confirmed."
Sharon & Jeff"Very prompt replies when emailing with questions. We changed our requests a couple of times, and was surprised how easily and quickly these were dealt with."
Dianne"Easy to deal with. Helpful friendly and efficient."
Darryl & Renee"Her contact from the very first email until the end was seamless. She answered all questions nothing was a problem, really felt she cared about what I was looking for/asking about. Would recommend her to everyone!"
Rachelle Marie"Welcoming, listened and made suggestions when appropriate. Validated our decisions and flexible in approach."
Diane"She was very friendly understood the criteria for the holiday and was transparent in all our dealings with her to date"
Craig"Erin listened to what I wanted for my holiday but also suggested options. Very knowledgeable lady. It was one of the options that she suggested that I ended up booking."
Bronwyn"I used Oliver for a previous trip and found his service excellent so decided to use him again. He is extremely helpful and sorted out everything hassle free and found my perfect package."
Tricia"Ranee was exellent to deal with, giving good advice, options and saving us some money on flights and hotel accommadtion. Ranee replied straight away to emails and correspondence. Highly recommended agent."
Pip"Prompt and efficient with communication and processing booking"
Eileen Joan"The whole process went smoothly. All my queries and questions were answers promptly."
Melanie"Great service. Gave us all the information we required regarding our holiday package and answered all our questions."
Michele"Did what I asked and didn't take daysto respond to the request I ask for"
Ivan"Attention to detail. Prompt responses. Would highly recommend."
Robert"The ability to resolve and come up with alternative accommodation"
John and Des"It was all smooth, easy, and fast replies to emails, we have never planned a holiday overseas so the fact it was all of the above it made my husband a lot more on board ??"
Emma"Clear, prompt communications which displayed a thorough knowledge of what we required."
Antony"Sindy was awesome. Organized our quote in record time as deal only had 1 day left. She worked her magic to get dates and accommodation to match up. Highly recommend working with Sindy"
Elaine"Kimberly was great. Really helpful and made my holiday work for me"
Angela Kim"Kelly was very proactive she called me to check on a couple of details and then said I can take this from here, and I had an email with all the package details and extra accommodation required to suit the flights by the end of that day. Great service Michelle"
Michelle"Quick service, answered all my questions, efficient & pleasant to deal with."
Heather"Was very quick to respond. Very helpful and polite. And making sure we go the best deal possible."
Matthew"Emma was easy to deal with. She gave excellent options when we had given our dates and was quick to make the changes we needed. Her replied to emails rapidly."
Emily"Assistance we received from Amy was first rate. Our holiday all sorted plus insurance and car hire."
Maxwell"Fiona is fantastic, nothing is a problem and she is quick to reply with her correspondence toyou. She is great at enclosing additional detail about the place you want to go to. I wont go anywhere else or deal with anyone else. She is the best"
Heather"Maryanne is very responsive and attentive to queries."
Jonathan"My family has been using Brigitta all my life. She has our trust completely and has never disappointed us. She goes above and beyond to ensure we have a lovely holiday and I know she always has our best interest at heart."
Ilaria"I was very happy with the service received. A quick turnaround and all requirements met for our holiday. Having someone who can anticipate your needs and provide a comprehensive quote certainly makes booking a trip away hassle free. I'd recommend Alydia to anyone needing assistance with booking a trip."
Justine"He worked really fast. Before I could overthink and worry about things, everything was booked and paid for."
Paul"Gaylene was very helpful with what we wanted and with our bookings she went that extra mile for us"
Steven"very quick response and happy to adjust details to suit us"
Felicity"Love dealing with Celia, always friendly and helpful, knows what we like and finds the right deal for us."
Julie"Claire was incredibly easy to deal with, fast response time with email communication. Answered all our questions. Very Happy with the service provided. looking forward to our island holiday."
Richard Laurance"She gave me exactly what I called up for, with a second option. She was friendly, efficient and professional"
Gloriann"Friendly, helpful and great to deal with"
Nicki"Exceptional. Speed of getting back with information etc. Genuinely caring"
Richard"Deepti is a friendly and knowledgeable consultant who listened to what we wanted in a holiday and exceeded our expectations in what she offered to us. The process was explained very well. Deepti is relatable and shared her recent holiday experiences with us which gave us confidence in her recommendations."
Craig"Maryann was very quick to provide the quote and to reply to any emails that were sent."
Bridget"Gaylene is professional in every sense of the word. We have absolute confidence in her, and would recommend her to anyone."
Sallie"Well, when I rang a local House of Travel he did not help at all. So I decided to pick a random number from the 0800 line (ps it only gave south island options) and I got Teresa who helped immensely!"
Fiona"David listened to what we wanted and within a couple of hours he'd organized exactly what we wanted. It was a seamless experience."
Peter"Queries and bookings attended to promptly"
Helen"Flexible with our needs, happy to make changes"
Brendon"Very responsive, quick to come back and grasped our needs immediately. Informed us well on all the extras as well as the other things we needed to know about our travel arrangements."
John"Replied very quickly, knew what we wanted as soon as we asked, made it so easy, price was great too."
Shaynne"Danny provided expert advice & listened when I was describing what I wanted for my next holiday. He booked it & I was happy with the result & then he re looked at the booking after I left & sent me an even better deal!"
Karen"We had to book last minute flights to attend a family funeral overseas Zoe was amazing to deal with. She really took the stress out of it all, putting flights on hold till we could arrange a passport and funds. Zoe made the whole process so easy"
Viliamu"Claire listened to my varying requests and gave options to help find a solution that worked well. Keep up the excellent work Claire. Thank you."
Kim"Very friendly, informative and kind"
Tina"Initially talked to Gavin over the phone and then went to his office to complete arrangements. He was very helpful. He pointed out details and made suggestions."
Linda"She was very helpful, friendly and responsive."
Elise"Professional, friendly, knowledgeable"
Jane"He was very fast in all he did: communication, approach, information, understanding…"
Vivianne"Sarah was very helpful, listened to us. Gave us lots of choices. Knew her job well. Fun to work with. Found us the best deal . Explained everything to us. Very lovely and engaging person."
Yvonne"Very easy to deal with , prompt travel quotes and goo recommendations"
Fiona"Cherry was very helpful from the outset and was responsive to any questions / queries raised. She mad ethe process of booking the holiday very easy"
Luke"Jacqui delivered our information and completed ourtravel requirements efficiently"
Tony"Very good communication, very fast response, gave Deepti a few ideas and she delved exactly what I wanted."
Michael"Because of her excellent attention to detail and her bright and enthusiastic manner in dealing with me"
Janet